What is Ultimate Software Ultipro?

Ultimate Software’s UltiPro® cloud HR, payroll, and talent solution helps organizations improve the employee experience at all levels, beginning with personalized recruiting and onboarding that fosters long-term relationships and continuing with convenient, role-based access to pay, benefits, and development information. With UltiPro, HR can rapidly process payroll; leverage flexible time solutions; offer a modern approach to learning; facilitate productive performance, succession, and compensation management; and measure employee sentiment using advanced survey technology. Most importantly, UltiPro is supported by powerful business intelligence across all its solutions that helps organizations drive smarter, people-focused results.

Also known as

Ultipro

Ultimate Software Ultipro Reviews

3.9 out of 5 stars

(99)

HRIS Benefits Manager at a consultancy with 501-1,000 employees

Aug 23 2017

Top features: Core, Benefits, UTM, Business Intelligence and Payroll.

Valuable Features: Core, Benefits, UTM, Business Intelligence and Payroll. • Improvements to My Organization: Saved thousand of trees and cut down the turnaround time to get things done. Also, we are leveraging technology to work smarter not harder and providing a product to staff that is... more »

Micole KayeHi Alexis, thank you for providing us with feedback. We're thrilled to hear... more »

Payroll Administrator at a healthcare company with 1,001-5,000 employees

Mar 23 2017

We have not yet encountered any stability or scalability issues.

Valuable Features: Mobile • Improvements to My Organization: We are just starting with the implementation. • Room for Improvement: Time and attendance are areas with room for improvement. • Use of Solution: It is brand new; looking forward to go live date in July. • Deployment... more »

Micole KayeHi Lisa, welcome to the family! We're thrilled to hear you are enjoying your... more »

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Marie Greenwood

Director at a healthcare company

Mar 23 2017

The ability to get data in and out of it is seamless and easy.

Valuable Features: The ability to get data in and out of Ulti is seamless and easy. This feature has helped us to integrate with legacy systems as well with systems not supported by HRIS. • Improvements to My Organization: We have been able to get finance data into our lawson system... more »

Micole KayeHi Marie, thank you for providing us with feedback. We're happy to hear you... more »

Payroll Manager at a energy/utilities company with 501-1,000 employees

May 12 2017

I find the easy-to-use administrator interface valuable in training and orientation of new payroll associates.

Valuable Features: I find the easy-to-use administrator interface very valuable in training and orientation of new payroll associates. We have leveraged the Business Intelligence module highly and find it the best reporting solution available. • Improvements to My Organization: We have... more »

Micole KayeHi there, thank you for providing us with feedback. We're happy to hear our... more »

Tracy Ratcliffe

HRIS Payroll Manager at a legal firm with 501-1,000 employees

May 03 2017

The most valuable features for our organization are onboarding, salary planning, and reporting.

Valuable Features: The most valuable features of Ultipro for our organization are onboarding, salary planning, and reporting. • Improvements to My Organization: We have been able to move to a paperless onboarding process for new employees. We have also been able to automate our... more »

Micole KayeHi Tracy, thank you for providing us with feedback. We're happy to hear you... more »

Jack Klott, SHRM-SCP

VP Human Resources at Independent Bank

May 02 2017

The integrated business intelligence tool is valuable.

Valuable Features: The integrated business intelligence tool (IBM Cognos) is by far the absolute best reporting tool I have ever used in my 15 years of being in HR. The tasks that can be accomplished in Report Studio, plus the delivered reports that Ultimate has already put together, can allow... more »

Micole KayeHi Jack, thank you for providing us with feedback. We're happy to hear you... more »

Director at a healthcare company with 1,001-5,000 employees

Aug 23 2017

The BI and platform configuration features are valuable.

Valuable Features: BI Platform configuration • Improvements to My Organization: Gives us data to analyze Flexibility for our needs • Room for Improvement: LMS integration in Career Development needs to improve. • Use of Solution: I have used it for seven years. • Deployment... more »

Micole KayeHi there, thank you for providing us with feedback. We're happy to hear you... more »

User at a healthcare company with 501-1,000 employees

Mar 23 2017

Now that we have cleaned up our data, the reports are more accurate.

Valuable Features: The support is great. • Improvements to My Organization: Now that we have cleaned up our data, the reports are much more accurate. I find the reports to be great. • Room for Improvement: Change how the drop boxes work so you can do them faster. • Use of... more »

Micole KayeHi there - thank you for providing us with feedback. We're happy to hear you... more »

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Mar 23 2017

UTA assists our plants with keeping time and making sure our employees get paid timely and accurately.

Valuable Features: UTA assists our plants with keeping time and making sure our employees get paid timely and accurately. With competition out there for our employees, this is of high importance so we retain them and they don't talk Unions. • Improvements to My Organization: With the... more »

User at a real estate/law firm with 501-1,000 employees

Mar 23 2017

Tech support are knowledgeable.

Valuable Features: Reporting • Improvements to My Organization: UltiPro has allowed me to provide management with meaningful and informative reporting. • Room for Improvement: Viewing deductions: We should be able to do so without having to act as if we are going to edit the deduction... more »

Micole KayeHi there - thank you for providing us with feedback. We're happy to hear your... more »

User at a university with 501-1,000 employees

Mar 23 2017

The most valuable features are BI, payroll, and UTM.

Valuable Features: BI Payroll UTM • Improvements to My Organization: With UTM, we have saved so much labor hours by reducing the manual data entry into Excel and then to import into payroll batches. UTM use has reduced paycheck errors by almost 99.9%. • Room for Improvement: The UTM... more »

Micole KayeHi there - thank you for providing us with feedback. We're thrilled to hear... more »

User at a transportation company

Mar 23 2017

The payroll and time management features are valuable.

Valuable Features: The payroll and time management features are the most valuable. • Improvements to My Organization: Employees love to see their paychecks as soon as payroll has processed. • Room for Improvement: Some reports are not accurate. • Use of Solution: I have used it... more »

Micole KayeHi there, thank you for providing us with feedback. We're happy to hear you... more »

Regina Burgos Cpp

Senior Director at a comms service provider with 1,001-5,000 employees

Mar 23 2017

We were able to process more attachments electronic instead of sending checks.

Valuable Features: Wage attachments services are very complete. • Improvements to My Organization: We were able to process more attachments electronic instead of sending checks. • Room for Improvement: Only issues is slow response time when checks have needed to be voided or reissued... more »

Micole KayeHi Regina, thank you for providing us with feedback. We're thrilled to hear... more »

Director at a healthcare company with 1,001-5,000 employees

Mar 23 2017

The most valuable feature is benefits administration.

Valuable Features: Benefits administration. • Improvements to My Organization: Creating paperless enrollment and life events with document uploads. • Room for Improvement: Better coordination between document uploads and the life events/open enrollment session. As a Benefits... more »

Micole KayeHi there, thank you for sharing your experience with us. We're thrilled to... more »

Director at a healthcare company with 201-500 employees

Mar 23 2017

Provides online PTO Requests. The tool needs to differentiate weekdays from weekends when calculating the PTO hours.

Valuable Features: Online PTO requests. • Improvements to My Organization: It eliminates paper PTO forms and saves us time and paper. • Room for Improvement: The feature needs to be able to differentiate weekdays from weekends when calculating the PTO hours when requesting PTO days.... more »

Micole KayeHi there, thank you for providing us with feedback. We're happy to hear you... more »

User at a healthcare company with 1,001-5,000 employees

Mar 23 2017

Provides FLSA compliant overtime processing.

Valuable Features: The UTM module has proven to be the most valuable solution within my organization. • Improvements to My Organization: Prior to the UTM module, there was an inaccuracy in FLSA compliance with the way we were processing overtime. Now we are 100% accurate. • Room for... more »

Micole KayeHi there, thank you for providing us with feedback. I'm happy to hear our UTA... more »

User at a financial services firm with 201-500 employees

Mar 23 2017

They need to be able to duplicate current benefits for each year. I would like to see better customer service and training.

Valuable Features: The most valuable element is the benefits feature. • Improvements to My Organization: The improvement to our organization is less paper. • Room for Improvement: They need to be able to duplicate current benefits for each year!!! • Use of Solution: We have been... more »

Micole KayeHi there, thank you for sharing your experience with us. I'm sorry to hear... more »

User at a engineering company

Mar 23 2017

Our employee performance reviews are now online.

Valuable Features: We just love everything we are using. We are excited to take what we have learned and implement new areas that will help our managers and employees. • Improvements to My Organization: Our performance review process is probably the best example. We have gone form 1200... more »

Micole KayeHi there, congratulations on successfully transforming your performance... more »

User at a financial services firm with 201-500 employees

Mar 23 2017

The valuable features are HR Core, BI, and UTM. I would like to see improvements in time management.

Valuable Features: HR Core, BI, and Time Management (UTM). • Improvements to My Organization: Provides timely reports though BI! • Room for Improvement: Time management. • Use of Solution: We have used this solution for almost two years. • Deployment Issues: There were... more »

Micole KayeHi there - thank you for providing us with feedback. We're happy to hear you... more »

User at a logistics company with 201-500 employees

Mar 23 2017

The BI reports are valuable. I would like to see a faster time frame to resolve issues.

Valuable Features: I have found UTM and the Payroll Gateway to be fairly easy to use. The BI reports are very easy to use and valuable. • Improvements to My Organization: One improvement is having everything in one application versus having to log in to multiple applications. • Room... more »

Micole KayeHi there, thank you for providing us with feedback. We're happy to hear you... more »

User at a sports company with 51-200 employees

Mar 23 2017

Being able to calculate and immediately see results in the payroll gateway is valuable.

Valuable Features: Being able to calculate and immediately see results in the payroll gateway • Improvements to My Organization: It is a huge timesaver and having all our info in the same platform is fantastic. • Room for Improvement: I would like to see more consideration in the web to... more »

Micole KayeHi there, thank you for providing us with feedback. We're happy to hear we... more »

Specialist at a energy/utilities company with 501-1,000 employees

Mar 23 2017

We have not encountered any deployment issues.

Room for Improvement: Open enrollment • Use of Solution: I have used it for five years. • Deployment Issues: We have not encountered any deployment issues. • Stability Issues: We have encountered some stability issues with employee signon. • Customer Service: UTLM great Core... more »

Micole KayeHi there, thank you for providing us with feedback. We're happy to hear we... more »

Specialist at a healthcare company with 51-200 employees

Mar 23 2017

It is valuable to have the employee information starting with them applying for a position prior to hire.

Valuable Features: It is valuable to have the employee information starting with them applying for a position prior to hire. It is easy to set up a new hire since all the info is there. It is also great that employees can edit their information and their performance reviews are all in one... more »

Micole KayeHi there - thank you for providing us with feedback. We're happy to hear our... more »

User at a healthcare company with 51-200 employees

Mar 23 2017

Core and payroll are the most valuable features.

Valuable Features: Core and payroll are the most valuable features. • Improvements to My Organization: We can print reports. • Room for Improvement: UTM • Use of Solution: I have used it for 2.5 years. • Deployment Issues: We have encountered deployment issues; implementation... more »

Micole KayeHi there, thank you for providing us with feedback. We're happy to hear you... more »

Nick Travaglianti

HR Operations Analyst at a real estate/law firm with 501-1,000 employees

Mar 23 2017

Added reporting efficiency. Made it easier to share data with external vendors including our IT department for better integration.

Valuable Features: Business Intelligence/Reporting User Interface and functionality Customizability • Improvements to My Organization: Added reporting efficiency. Made it easier to share data with external vendors including our IT department for better integration. • Room for... more »

Micole KayeHi Nick, thank you for providing us with feedback. We're happy to hear you... more »

User at a individual & family service with 1,001-5,000 employees

We have not encountered any stability or scalability issues.

Valuable Features: Payroll • Improvements to My Organization: It is a working program. • Room for Improvement: Easier reporting • Use of Solution: I have used it for two weeks. • Deployment Issues: We did encounter some deployment issues. • Stability Issues: We did not... more »

Micole KayeHi there, thank you for providing us with feedback. I see that you just... more »

User at a healthcare company with 501-1,000 employees

Pending pay and retroactive pay are the most valuable features. When you use all fields, they should appear on one page.

Valuable Features: Pending pay and retroactive pay are the most valuable features. • Improvements to My Organization: Less manual entry • Room for Improvement: Time management and the screen showing punches Not showing on the same page when you use all fields, even when you down size... more »

Micole KayeHi there, thank you for providing us with feedback. You offer some great... more »

User at a healthcare company with 1,001-5,000 employees

The platform configuration and workflow features are valuable. Effective date should be available in audit for all transactions.

Valuable Features: Platform configuration Workflow • Improvements to My Organization: We have been able to put responsibility out to managers to manage their employee information instead of submitting forms. • Room for Improvement: All pages should be configurable. Effective date... more »

Micole KayeHi there, thank you for providing us with feedback. We're happy to hear that... more »

Manager at a hospitality company with 10,001+ employees

The payroll features are valuable.

Valuable Features: Payroll • Improvements to My Organization: SaaS upgrade GL • Room for Improvement: Less IT needs for upgrades • Use of Solution: I have used it since 2015. • Deployment Issues: We have encountered little deployment issues, here and there. • Stability... more »

Micole KayeHi there, thank you for sharing your experience with us. We're happy to hear... more »

Manager, HR Shared Services at a energy/utilities company with 1,001-5,000 employees

Mar 31 2017

Less paper work and quicker onboarding.

Valuable Features: Onboarding and recruiting - flow directly to core. • Improvements to My Organization: Ease in process, less paper work and quicker onboarding. • Room for Improvement: Ability to use fillable forms. • Use of Solution: We're currently implementing. •... more »

Micole KayeHi there, thank you for sharing your experience with us. We're happy to hear... more »

Payroll Manager at a hospitality company with 1,001-5,000 employees

We've been able to cut down on payroll processing errors, analyze our benefits for accuracy, and eliminate foreseeable issues with effective reporting.

Valuable Features: Business Intelligence BackOffice & Web Access Tech Support • Improvements to My Organization: With their assistance, we've been able to cut down on payroll processing errors, analyze our benefits for accuracy, and eliminate foreseeable issues with effective... more »

Micole KayeHi Juan, thank you for sharing your experience with us. We appreciate the... more »

Payroll/Pension Manager at a insurance company

Features I like include ESS, HR/Payroll Core.

Valuable Features: ESS, HR/Payroll Core. • Room for Improvement: Payroll processing/tax filing. • Use of Solution: 12 years. • Deployment Issues: I was not employed at that time. • Customer Service: 8/10, our company has had issues with response time, but being in payroll my... more »

Micole KayeHi Kim, thank you for providing us with feedback. Feedback like yours helps... more »

User at a financial services firm with 201-500 employees

It has helped with data entry and errors. I would like to see better platform config and benefits admin.

Valuable Features: Self-service • Improvements to My Organization: It has helped with data entry and errors. • Room for Improvement: I would like to see better platform config and benefits admin. • Use of Solution: I have used it for three years. • Deployment Issues: We... more »

Micole KayeHi there, thank you for providing us with feedback. We're happy to hear that... more »

User at a logistics company with 10,001+ employees

We currently use onboarding, UTA and Core. I would like to see better integration and less paper.

Valuable Features: We currently use onboarding, UTA and Core. Most valuable is the promised improvement in customer service (rapid response). • Room for Improvement: I would like to see better integration and less paper. • Use of Solution: I have used it since the beginning. •... more »

Micole KayeHi there, thank you for providing us with feedback. I see you have some... more »

Sr. HRIS Analyst at a media company with 501-1,000 employees

The system administration and ESS features are valuable.

Valuable Features: System administration BI reporting Onboarding ESS • Improvements to My Organization: At my current organization, we are just starting our implementation project. At my past companies, UltiPro has improved service delivery to employees, streamlined processes, improved... more »

Micole KayeHi Jeff, thank you for providing us with feedback. We're thrilled to hear... more »

HR at a tech vendor with 201-500 employees

I am looking forward to the new workflows.

Valuable Features: We are a new customer, still implementing. The implementing staff has been very friendly. • Improvements to My Organization: I am looking forward to the new workflows. • Room for Improvement: More explanations on the required spreadsheets for... more »

Micole KayeHi there, thank you for providing us with feedback. I see that you're... more »

Director at a legal firm with 501-1,000 employees

The time and attendance features are valuable.

Valuable Features: Time and attendance are the most valuable features. • Improvements to My Organization: It went from being a manual operation to an electronic one. • Room for Improvement: The submit button sometimes does not work and the timesheet stays in the "In Progress" mode.... more »

Micole KayeHi there, thank you for sharing your experience with us. We're happy to hear... more »

Manager at a comms service provider with 51-200 employees

The benefits management and workflows features are valuable.

Valuable Features: Cognos Benefits management Workflows • Improvements to My Organization: Using to eliminate spreadsheets Creating reports to help us manage data on a timely basis • Room for Improvement: Compensation management • Use of Solution: I have used it for eight years. ... more »

Micole KayeHi there, thank you for providing us with feedback. We're happy to hear you... more »

HRIS Coordinator at a real estate/law firm with 1,001-5,000 employees

We were able to save time by utilizing the Pending Pay feature.

Valuable Features: We were able to save time by utilizing the Pending Pay feature. • Improvements to My Organization: Hours are saved each payroll period on data entry. We were able to eliminate a headcount in the payroll department and utilize it in the HR department. • Room for... more »

Micole KayeHi Karen, thank you for sharing your experience with us. We're happy to hear... more »

User at a financial services firm with 51-200 employees

The Talent Management and Business Intelligence features are valuable.

Valuable Features: Talent Management and Business Intelligence are the most valuable features. • Improvements to My Organization: We have gone to a paperless orientation. • Room for Improvement: One area with room for improvement is having communication on all the different aspects... more »

Micole KayeHi there, thank you for sharing your experience with us. We're happy to hear... more »

User at a transportation company with 1,001-5,000 employees

It is stable and scalable. All of the features are valuable.

Valuable Features: All of the features are valuable. • Improvements to My Organization: We have been with Ultipro for 10 years; love it! • Room for Improvement: BI reports • Use of Solution: I have used it for 10 years. • Deployment Issues: We did not encounter any critical... more »

Micole KayeHi there, thank you for the kind words. Happy to hear you have been enjoying... more »

Lori Casteran, Cpp

Payroll and Benefits Manager at a financial services firm with 501-1,000 employees

Workflows assisted in more fluid processes. I would like them to increase product knowledge in their customer service people.

Valuable Features: The attention paid to what customers want in product services. • Improvements to My Organization: Workflows assisted in more fluid processes. • Room for Improvement: Increase product knowledge in their customer service people. My experience has been when I speak... more »

Micole KayeHi Lori, thank you for providing us with feedback. I'm happy to hear you feel... more »

User at a hospitality company with 10,001+ employees

Review about Ultimate Software Ultipro

Valuable Features: Payroll: make up pay for tipped employees • Improvements to My Organization: Adequately paying • Room for Improvement: PTO accruals • Use of Solution: I have used it for four years. • Deployment Issues: We did not encounter any deployment issues. • Stability... more »

Micole KayeHi there, thank you for sharing your experience with us. Comments like yours... more »

User at a paper AND forest products with 1,001-5,000 employees

It is reliable and the payroll features are valuable.

Valuable Features: Payroll • Improvements to My Organization: Reliable • Room for Improvement: Customer cases when we have problems • Use of Solution: I have used it since Jan 2016. • Deployment Issues: We did encounter deployment issues; PTO expressions were a problem. •... more »

Micole KayeHi there, thank you for providing us with feedback. We're happy to hear your... more »

Cara Fox Fairbanks, Sphr, Cwpm

Managing Director, Employee Services at a transportation company

I like the intuitive interface, reporting capabilities, and the fact that it really offers the full suite of HCM.

Valuable Features: The intuitive interface, reporting capabilities, and the fact that it really offers the full suite of HCM. • Improvements to My Organization: Allows approvals of various things to happen by a group of managers/leaders who are often traveling, located in a variety of... more »

Micole KayeHi Cara, thank you for providing us with feedback. We're thrilled to hear... more »

Executive Vice President and Head of Human Resources at a financial services firm

Improved ability and efficiencies as well as ability to identify, hire, onboard.

Valuable Features: Recruitment. • Improvements to My Organization: Improved ability and efficiencies as well as ability to identify, hire, onboard. • Room for Improvement: Servicing of products. Affirmative Action/EEO. • Use of Solution: 4 years. • Deployment Issues: I was... more »

Micole KayeHi Toni, thank you for providing us with feedback. We're happy to hear you... more »

Analyst at a manufacturing company

Employees now use an online application for onboarding.

Valuable Features: Payroll BI reporting Performance management Onboarding • Improvements to My Organization: Employees now use an online application for onboarding. • Room for Improvement: Recruitment • Use of Solution: I have used it since 2007. • Deployment Issues: We... more »

Micole KayeHi there, thank you for sharing your experience with us. We're happy to hear... more »

Specialist at a manufacturing company with 1,001-5,000 employees

It is reliable and the BI reporting features are valuable.

Valuable Features: BI reporting • Improvements to My Organization: Immediate data and reporting Reliable (based on parameters given) • Room for Improvement: On boarding • Use of Solution: I have used it for a few months. • Deployment Issues: We did not encounter any deployment... more »

Micole KayeHi there, thank you for providing us with feedback. We're happy to hear you... more »

Human Capital Management - Proccess & Technology Manager at a financial services firm with 1,001-5,000 employees

For me the most valuable aspect is the ability to have multiple HR processes within a single package.

Valuable Features: Ability to have multiple HR processes within a single package. • Improvements to My Organization: Automating process approvals. • Room for Improvement: Implementation. • Use of Solution: 15 months. • Deployment Issues: Nothing too much out of the... more »

Micole KayeHi Rex, thank you for providing us with feedback. We're happy to hear you are... more »

User at a retailer with 1,001-5,000 employees

I like the integration between HRIS and payroll. Export of time takes too much time.

Valuable Features: I like the ease of use with the system and the integration between HRIS and payroll. • Improvements to My Organization: We have one system of record for the domestic employees. • Room for Improvement: Export of time takes too much time; would like to be able to push... more »

Micole KayeThank you for providing us with feedback. We are thrilled to hear you enjoy... more »

Assistant Director, Compensation & Benefits at a recruiting/HR firm

The recruitment and compensation management features are valuable.

Valuable Features: Recruitment Benefits admin Compensation management Payroll Workflows • Improvements to My Organization: Workflows help move the approval process. • Room for Improvement: Benefits admin: Would like to see a benefits history page of begin and end dates per employee... more »

Micole KayeHi Dayna, thank you for sharing your experience with us. We're happy to hear... more »

Sr Retirement Plans Specialist at a mining and metals company with 1,001-5,000 employees

The benefits and BI features are valuable.

Valuable Features: Benefits BI • Room for Improvement: Automation, rules for life insurance, etc., are areas with room for improvement. • Use of Solution: I have used it for five years. • Deployment Issues: We have not encountered any deployment issues. • Stability Issues: ... more »

Micole KayeHi there, thank you for providing us with feedback. We're happy to hear you... more »

User at a energy/utilities company with 1,001-5,000 employees

Hands-on classes are provided.

Valuable Features: Hands-on classes • Improvements to My Organization: It will save me tremendous time in creating BI reports and ultimately usable output. • Room for Improvement: This was my first time attending the convention and I was a little dismayed to find out that on the first... more »

Director, Total Rewards and HRIS at a university with 51-200 employees

Allows employees the ability to view pay statements online.

Valuable Features: ACA compliance Business intelligence UTM Benefits open enrollment Onboarding (currently in implementation) • Improvements to My Organization: There are numerous examples of how it has improved the way my organization functions, but the primary impacts have been: moving... more »

Micole KayeHi Tamarra, thank you for providing us with feedback. We're thrilled to hear... more »

User at a financial services firm with 51-200 employees

Custom reports built through BI has helped with our labor costing. I would like more custom fields that we can tailor to our business needs.

Valuable Features: The payroll processing and BI are the most valuable features. • Improvements to My Organization: We've had custom reports built through BI that has helped with our labor costing. • Room for Improvement: The current retro pay feature doesn't work with our setup; more... more »

Micole KayeHi there, thank you for sharing your experience with us. We're happy to hear... more »

Manager, People Rewards & Operations at a financial services firm with 1,001-5,000 employees

My company also considered Lawson and PeopleSoft before choosing this solution.

Valuable Features: I love UltiPro. We have been a customer since 2004. At one point, we had nearly all of the modules, but our management made a decision to move to other solutions for Recruiting and Compensation Planning. This was primarily due to the availability of advanced features at... more »

Micole KayeHi Joy, thank you for providing us with feedback and for your kind words.... more »

Jae Lewis, Sphr, Hrip, Mcsa

HRIS Manager ► HR Systems | Analytics | Process Improvement at a healthcare company with 1,001-5,000 employees

Allows us to keep HR functions centralized.

Valuable Features: HR Core Cognos BI • Improvements to My Organization: Allows us to keep HR functions centralized. • Room for Improvement: Better integration between UTA and Recruitment/Onboarding. • Use of Solution: 4 years. • Deployment Issues: N/A, deployed before I... more »

Micole KayeHi Jae, thank you for providing us with feedback. We're happy to hear you... more »

Denise Guess, Ma, Cbp

Benefits Supervisor at a pharma/biotech company with 501-1,000 employees

I like the reporting tools and ease of employee self service.

Valuable Features: Reporting tools and ease of employee self service. • Improvements to My Organization: Employees are able to easily enroll in new benefits online without any assistance. • Room for Improvement: I would like to see more options for automating 401k feeds/imports. •... more »

Micole KayeHi Denise, thank you for providing us with feedback. We're happy to hear you... more »

User at a financial services firm with 501-1,000 employees

The tutorials are valuable. Our W-2s were done incorrectly for three of our states.

Valuable Features: Tutorials • Improvements to My Organization: It has helped with keeping track of employees time sheets, wage garnishments, and 401(k) deferrals. • Room for Improvement: Tax services with W-2s and 1095Cs • Use of Solution: I have used it since 2015. I use Payroll... more »

Senior Payroll Analyst at a non-tech company

Self Service has opened up a lot for employees.

Valuable Features: Instant pay calculations. Garnishment service. • Improvements to My Organization: Self Service has opened up a lot for employees. Also, more visibility to employee data from all levels. • Room for Improvement: UTM, which is coming! • Use of Solution: 2+ years... more »

Micole KayeHi Doug, thank you for sharing your experience with us. We're happy to hear... more »

Kelsey Woods Nevick

Payroll & Benefits Administrator at a pharma/biotech company with 501-1,000 employees

Before choosing, we also evaluated Ascentis, Workday, Paylocity, Payscale, Coastal Payroll.

Valuable Features: I really like the robustness of the Payroll Gateway. Paying employees quickly and correctly has never been so easy! • Improvements to My Organization: The onboarding tool has really cut down on the amount of duplicate entry our team was struggling with prior to... more »

Micole KayeHi Kelsey, thank you for providing us with feedback. We're thrilled to hear... more »

Gregory Giancola

Sr. Manager, HRIS Implementations (Practice Lead) at a financial services firm with 501-1,000 employees

We have been able to have more data at manager and leaderships fingertips.

Valuable Features: The entire product has been completely wonderful to work with. It truly offers a complete employee lifecycle process that is adjustable to any of our business needs. • Improvements to My Organization: We have been able to have more data at manager and leaderships... more »

Micole KayeHi Gregory, thank you for the kinds words. We're thrilled your organization... more »

Rebecca Allen, Phr, Shrm Cp

Human Resources Manager at a healthcare company with 501-1,000 employees

Provides us with an integrated solution.

Valuable Features: Integration between payroll, recruitment, onboarding, benefits, talent management, etc. • Improvements to My Organization: Prior to implementing Ultipro we had four different systems that had employee data. Benefit enrollments were done manually. Having an integrated... more »

Micole KayeHi Rebecca, thank you for providing us with feedback. We're thrilled to hear... more »

CFO at a healthcare company with 501-1,000 employees

Good experience with the vendor implementation team.

Valuable Features: UTM • Improvements to My Organization: Increased productivity in HR and Payroll departments. Improved Benefits administration. • Room for Improvement: Longer time period with implementation team. • Use of Solution: 3 months. • Deployment Issues: UTM not... more »

Director at a healthcare company with 201-500 employees

The trainings are valuable.

Valuable Features: Trainings • Improvements to My Organization: The more we learn, the better we can roll out new features. • Room for Improvement: Simplify steps to execute functions. • Use of Solution: I have used it for eight months. • Deployment Issues: We did encounter... more »

HRIS Analyst at a construction company with 1,001-5,000 employees

We were able to automate several job changes where our team made several data entry mistakes.

Valuable Features: The ease of use. Ultipro is easy for both the tech savy HR person to those with limited knowledge of using HCM applications. • Improvements to My Organization: We were able to automate several job changes where our team made several data entry mistakes. By doing this it... more »

Kristi Fredmonsky, Phr, Shrm Cp

Human Resources at a Consumer Goods with 501-1,000 employees

We switched from our previous solution because of customer service.

Valuable Features: Open enrollment and life events. • Improvements to My Organization: Paperless and carrier connection. • Room for Improvement: Better platform for carriers. • Use of Solution: Since October 2016. • Deployment Issues: Yes. We had many issues with carrier... more »

HRIS Manager at a media company with 1,001-5,000 employees

Aug 21 2017

The HR data and BI are valuable.

Valuable Features: The HR data and BI are the most valuable features. • Improvements to My Organization: We are becoming more paperless and efficient/effective with processing. The ability for us to develop several reports for various business purposes and automate them save a lot of time... more »

reviewer631572No activation/implementation is perfect. Working with Ultimate Software is... more »

Human Resources Director at a health, wellness and fitness company with 501-1,000 employees

The core features enabling employee self-serve functions and automation of workflows have been helpful in our organization's drive to become paperless.

Valuable Features: The core features enabling employee self-serve functions and automation of workflows have been extremely helpful in our organization's drive to become paperless. The reporting function is better than any other HRIS system I've seen or worked with • Improvements to My... more »

User at a logistics company with 1,001-5,000 employees

The administration features are valuable. Interfacing to other products should be improved.

Valuable Features: Administration • Room for Improvement: Interfacing to other products • Use of Solution: I have used it for two years. • Stability Issues: Too many updates • Customer Service: Customer service is good. • Technical Support: Technical support is good. •... more »

User at a construction company with 201-500 employees

Information being available to employees is valuable. It should not inactivate DD when employees leave for a short period

Valuable Features: Information available to employees. Ease of processing payroll. • Improvements to My Organization: Getting employees to access their pay stub and general information. • Room for Improvement: Inactivates DD when employees leave for a short period. With our business,... more »

Megan Lynn, Shrm Cp

HR Generalist at a construction company with 501-1,000 employees

Top features for me are Recruitment, on-boarding, open enrollment.

Valuable Features: Recruitment, on-boarding, open enrollment. • Improvements to My Organization: We went from tracking our recruiting on an excel spreadsheet to have a well-functioning, process-oriented recruiting program in place! • Room for Improvement: Rollout of new... more »

Prema Vijayakrishnan

Director of Human Resources at BNBuilders at a construction company with 501-1,000 employees

Onboarding goes smoothly. It would be great to get notifications on sessions and classes to better equip users on how to navigate the system and get the report that they need.

Valuable Features: Reports, payroll, benefits, onboarding. • Improvements to My Organization: Onboarding goes very smoothly. • Room for Improvement: Need better assistance with the BI reporting. It would be great to get notifications on sessions and classes to better equip users on... more »

Benefits Manager at a manufacturing company with 1,001-5,000 employees

Online enrollment has saved a lot of paperwork, reduced errors, improved efficiencies.

Valuable Features: BI Benefits Admin • Improvements to My Organization: We're able to get more access to info quicker. Online enrollment has saved a lot of paperwork, reduced errors, improved efficiencies. • Room for Improvement: They need to update the open enrollment and life... more »

Specialist at a real estate/law firm with 51-200 employees

Gives our employees answers as to how much time they have for vacation, personal days off, etc. Better customer service is required.

Valuable Features: Time management Schedule request (PTO) • Improvements to My Organization: It will give our employees a real-time answer as to how much time they have for vacation, personal days off, etc. • Room for Improvement: The thing which sours my company's experience with... more »

Benefits, Compensation & HR Systems Supervisor at a Consumer Goods with 1,001-5,000 employees

Customer Service has overall been pretty good. There were times we didn't have all of the required information to set up our system correctly which then caused re-work.

Valuable Features: Customization and platform configuration options - great to be able to customize it all to your specific needs and population. • Use of Solution: 3 months • Deployment Issues: Yes, our implementation was very fast. There were times we didn't have all of the required... more »

HR Specialist at a manufacturing company with 501-1,000 employees

I find the Business Intelligence Reporting to be a valuable part of the program.

Valuable Features: We are new in implementation but I find the Business Intelligence Reporting to be a valuable part of the program. • Improvements to My Organization: It allows all business units to improve processes. • Room for Improvement: I would love to see a Text Box added to... more »

Human Resource Assistant Manager at a non-tech company

The BI is the most valuable feature.

Valuable Features: BI • Improvements to My Organization: It has improved our reporting information. It has given us the ability to provide rapid information to our managers. • Room for Improvement: Recruiting and interfacing the information to payroll are areas with room for... more »

User at a manufacturing company with 1,001-5,000 employees

The payroll functionality allows for correcting of pay stubs.

Valuable Features: The payroll functionality allows for immediate correcting of pay stubs. Business Intelligence reporting is extensive and easy to use. • Improvements to My Organization: If there was an error on an employee's pay during the payroll auditing process, we would have to... more »

User at a hospitality company with 501-1,000 employees

The BI reporting features are valuable. I wish the product were more integrated like a single solution.

Valuable Features: BI reporting • Improvements to My Organization: Auditing • Room for Improvement: Time management • Use of Solution: I have used it for two years. • Deployment Issues: Implementation was incomplete. • Customer Service: Customer service is fabulous by some... more »

Analyst at a pharma/biotech company with 1,001-5,000 employees

The Payroll, Benefits Administration, and Compensation Management features are valuable.

Valuable Features: Payroll Benefits Administration Compensation Management • Improvements to My Organization: Creating salary worksheets in the Compensation Management module for our yearly merits • Room for Improvement: I wish UltiPro had the functionality as an administrator to view a... more »

Accountant with 501-1,000 employees

The UTM feature is valuable. Customer Service and Rapid Response could be improved.

Valuable Features: UTM • Improvements to My Organization: UTM has improved our productivity in having our timesheets produced in a timely manner, in order to process payroll earlier than we had with previous payroll product • Room for Improvement: Customer Service Rapid Response •... more »

User at a manufacturing company with 51-200 employees

Benefits, Life Events and OE have allowed us to integrate/track our data with our benefit providers.

Valuable Features: Benefits admin Payroll • Improvements to My Organization: Benefits, Life Events and OE have allowed us to move away from paper and integrate/track our data with our benefit providers. This allows us to better focus on improving benefits and communications versus data... more »

User at a tech company with 201-500 employees

With the BI reporting, our organization has been able to provide accurate reporting as well as multiple dashboards. Onboarding and Performance Management could be better.

Valuable Features: BI reporting • Improvements to My Organization: Our organization has been able to provide more accurate reporting as well as multiple dashboards with ease. • Room for Improvement: Onboarding and Performance Management are areas with room for improvement. • Use... more »

User at a non-profit with 201-500 employees

Allows me to disseminate information in the way I see fit.

Valuable Features: Business Intelligence • Improvements to My Organization: It allows me to disseminate the information in the way I see fit. • Room for Improvement: Implementation • Use of Solution: I have used it for six months. • Deployment Issues: We have encountered... more »

Micole KayeHi there - thank you for providing us with feedback. We are happy to hear you... more »

User at a mining and metals company with 51-200 employees

Using Business Intelligence, we produce reports to track our Overtime Analysis and catch invalid payroll entries.

Valuable Features: Business Intelligence Platform Configuration System Administration (Role/User Administration) UTA • Improvements to My Organization: Using Business Intelligence, we have been able to produce reports to track our Overtime Analysis and catch any invalid payroll entries... more »

Micole KayeHi there - thank you for providing us with feedback. We are happy to hear you... more »

Sr. Director - Payroll & HRIS at a mining and metals company with 1,001-5,000 employees

It is easy to make corrections with the payroll gateway.

Valuable Features: The employee & manager self-service are very functional out of the box. The payroll gateway is very easy to work with & make corrections with. • Improvements to My Organization: We were able to move over to electronic pay statements & open enrollment,... more »

Jackie Valent Lucca

CHRO at a energy/utilities company with 501-1,000 employees

I have found the compensation management module to be valuable and time saving.

Valuable Features: We are a relatively new user so we are still learning the product. I have found the compensation management module to be very valuable and time saving. It eliminates a great deal of manual work and helps us stay within our budget. In addition, it helps as we integrate our pay... more »

User at a aerospace/defense firm with 1,001-5,000 employees

We have eliminated many paper forms.

Valuable Features: Business intelligence Workflow Platform configuration • Improvements to My Organization: We have been able to eliminate many paper forms and have streamlined some of our processes. • Room for Improvement: Customer Support model could use improvement. Offer immersion... more »

Micole KayeHi there, thank you for providing us with feedback. We're happy to hear you... more »

HRIS Manager at a tech vendor with 1,001-5,000 employees

Aug 21 2017

The BI features are valuable. The recruiting and UTM features have room for improvement.

Valuable Features: BI • Improvements to My Organization: Event reporting • Room for Improvement: Recruiting UTM • Use of Solution: I have used it for five years. • Deployment Issues: We have not encountered any deployment issues. • Stability Issues: We have encountered... more »

Micole KayeHi there, thank you for providing us with feedback. We're thrilled to hear... more »

Aaron Warner, Dtm

Sr IT Business Analyst at a energy/utilities company with 501-1,000 employees

The payroll function is valuable.

Valuable Features: We use payroll via back office. • Improvements to My Organization: The payroll function is immaculate; we rely on it 100%. • Room for Improvement: Recruiting upgrading from v10 to v14 • Use of Solution: It was a Y2K solution; we implemented it in 1999. •... more »

User at a financial services firm with 501-1,000 employees

We have found the benefits features to be lacking.

Valuable Features: Payroll module • Room for Improvement: One of the main areas with room for improvement are benefits. We have found it to be very lacking. Also, the way the system uses effective dating and the communication between core and UTM are areas with room for improvement. • Use... more »

Micole KayeHi there, thank you for providing us with feedback. We take feedback very... more »

User at a manufacturing company

Pending pay items and retro pay are helpful.

Valuable Features: Employees can go and look, and change their information. Pending pay items and retro pay are helpful. • Improvements to My Organization: More efficient on processing payroll • Room for Improvement: Need more help with cleaning up earnings and deductions. Case... more »

Micole KayeHi there, thank you for providing us with feedback. We're thrilled to hear... more »

User at a manufacturing company with 1,001-5,000 employees

The most valuable features are the payroll and the tax payments and processing. Making adjustments should be easier.

Valuable Features: The most valuable features are the payroll and the tax payments and processing. • Improvements to My Organization: The web processing has enhanced processing. • Room for Improvement: Making adjustments should be easier and in the web; also, tax recon in the web. ... more »

Micole KayeHi there - thank you for providing us with feedback. I'm happy to hear you... more »

Sr Principal HRIS Representative at a manufacturing company with 1,001-5,000 employees

The performance management features are valuable.

Valuable Features: Performance management Cognos • Improvements to My Organization: It has given us more information. • Room for Improvement: Comp admin for bonuses • Use of Solution: I have used it for 10 years. • Deployment Issues: We have not encountered any deployment... more »

Micole KayeHi there - thank you for providing us with feedback. We take comments like... more »

Kathryn Ribbeck, Phr, Shrm Cp

Manager Human Resources at a non-tech company with 501-1,000 employees

Mar 27 2017

Provides self-service for both employees and managers.

Valuable Features: Self service (both employees and managers) Recruiting & onboarding Benefits administration • Improvements to My Organization: It has helped us to streamline our processes and eliminate administrative tasks. • Room for Improvement: Advanced benefits... more »

Micole KayeHi Kathryn, thank you for providing us with feedback. We're thrilled to hear... more »

Senior Payroll Specialist at a manufacturing company with 501-1,000 employees

The BI reporting and data integration valuable. Customer service could be more responsive at times.

Valuable Features: BI reporting Data integration • Improvements to My Organization: Streamlining of processes, and reporting is a huge improvement over the previous provider. • Room for Improvement: Customer service could be more responsive at times and the implementation team could... more »

Micole KayeHi Heather, thank you for providing us with feedback. We're happy to hear our... more »

HR at a manufacturing company with 501-1,000 employees

The recruiting, BI, and talent management features are valuable.

Valuable Features: Recruiting BI Talent management • Improvements to My Organization: Rolled all of payroll and HR into one • Room for Improvement: Implementation • Use of Solution: I have used it for seven months. • Deployment Issues: We encountered deployment issues. •... more »

Micole KayeHi there, thank you for providing us with feedback. We're happy to hear we... more »

Benefits Administrator at a engineering company with 501-1,000 employees

The reporting is the most valuable feature.

Valuable Features: Reporting • Improvements to My Organization: Capturing the data in a way we want! • Room for Improvement: I would like more real-time help. • Use of Solution: I have used it since October 2016. • Deployment Issues: I did encounter deployment issues. •... more »

Micole KayeHi Sherri, thank you for providing us with feedback. We're thrilled to hear... more »

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May 08 2017

Top 7 Benefits Administration Solutions -- Q1 2017

IT Central Station’s crowdsourced user review platform helps technology decision makers around the world to better connect with peers and other independent experts who provide advice without vendor bias. Our users have ranked their solutions according to their valuable features, and have also... more »

User Assessments By Topic About Ultimate Software Ultipro

Valuable Features

Core, Benefits, UTM, Business Intelligence and Payroll.

Improvements to My Organization

Saved thousand of trees and cut down the turnaround time to get things done. Also, we are leveraging technology to work smarter not harder and providing a product to staff that is not intimidating and user friendly.

Room for Improvement

Copying capability for Open Enrollment Sessions / Life Events, provide more expression writing courses for, resources, quick tours, delivered reports and BI. Also, create on demand options for popular BI courses. These are are "use or lose it" knowledge courses where I am constantly looking for a quick resource in the learning center.

Pricing, Setup Cost and Licensing

Don't get cheap when shopping for the best product for your company. You'll spend more later compensating and cleaning up the system to get it where you want it to be. Invest in purchasing a sandbox for testing.

Scalability Issues

Technical Support

5 sometimes, 10 other times. It all depends on the module you need support in.

Previous Solutions

We are still quantifying ROI.

Other Solutions Considered

Ultimate Software Ultipro Projects By Members

Check out these projects from our community members.

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Set up 2017 Open Enrollment in UltiPro

Brought in late to set up 2017 Open Enrollment module in UltiPro. Open Enrollment module built in under two weeks.... more»

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Cleaned up Benefits in the UltiPro system for

Cleaned up Benefits in the UltiPro system for our employees

Project management

Set up compensation and salary planning modules

Set up compensation and salary planning modules and work with training to move the company to the new process.

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Completed large project to align job competencies with

Completed large project to align job competencies with organization's core values and all positions within the... more»

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