Ultimate Software UltiPro Competitors and Alternatives

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Anonymous User
Real User
HR at a manufacturing company with 501-1,000 employees
Apr 05 2017

What do you think of Ultimate Software UltiPro?

What is most valuable?: Recruiting BI Talent management • How has it helped my organization?: Rolled all of payroll and HR into one • What needs improvement?: Implementation • For how long have I used the solution?: I have used it for seven months. • What was my experience with deployment of the solution?: We encountered deployment issues. • What do I think about the stability of the solution?: We encountered stability issues. • What do I think about the scalability of the solution?: We have not encountered any scalability issues. • How is customer service and technical support?: Customer service is 8/10. • Which solutions did we use previously?: We previously used ADP. We switched because they had hidden costs and their reporting system was not...
Anonymous User
Real User
User at a manufacturing company
Apr 05 2017

What do you think of Ultimate Software UltiPro?

What is most valuable?: Employees can go and look, and change their information. Pending pay items and retro pay are helpful. • How has it helped my organization?: More efficient on processing payroll • What needs improvement?: Need more help with cleaning up earnings and deductions. Case response depends on case owner; should be a structured response time. • For how long have I used the solution?: I have used it for four years. • What was my experience with deployment of the solution?: We have encountered deployment issues, but I was not the one that implemented it. • What do I think about the stability of the solution?: We have not encountered any stability issues. • What do I think about the scalability of the solution?: We have not encountered any...
Anonymous User
Real User
User at a financial services firm with 501-1,000 employees
Apr 05 2017

What do you think of Ultimate Software UltiPro?

What is most valuable?: Payroll module • What needs improvement?: One of the main areas with room for improvement are benefits. We have found it to be very lacking. Also, the way the system uses effective dating and the communication between core and UTM are areas with room for improvement. • For how long have I used the solution?: I have used it since Oct 2016. • What was my experience with deployment of the solution?: YES, we have encountered deployment issues. We are actually still having issues since activation five months ago. We have had to reconfigure many aspects of our configuration since our consultant didn't set us up correctly. Our carrier connections are also not complete. • What do I think about the stability of the solution?: We have not encountered...
Anonymous User
Real User
User at a aerospace/defense firm with 1,001-5,000 employees
Apr 05 2017

What is most valuable?

* Business intelligence * Workflow * Platform configuration

How has it helped my organization?

We have been able to eliminate many paper forms and have streamlined some of our processes.

What needs improvement?

* Customer Support model could use improvement. * Offer immersion BI workshops (perhaps on-site in FL). * Integrate Salary Management and Talent Management (most companies are... more»

Which solutions did we use previously?

We did not have a "real" HRMS solution; we were using Deltek CostPoint which isn't a fully functioning HRMS.
Jackie Valent Lucca
Real User
CHRO at a energy/utilities company with 501-1,000 employees
Mar 28 2017

What is most valuable?

We are a relatively new user so we are still learning the product. I have found the compensation management module to be very valuable and time saving. It eliminates a great deal... more»

How has it helped my organization?

A great deal of manual work has been eliminated and it gives us more time to review data vs. enter it.

What needs improvement?

Our biggest concern was the implementation. Having no person on site to help us through integration was a big negative. The online training, though very nice, is very hard to... more»

Which solutions did we use previously?

Our old system was way too limited for what we needed. It was a solution for 100 employees or less and we outgrew it years ago.
Jen Gambill
Real User
Sr. Director - Payroll & HRIS at a mining and metals company with 1,001-5,000 employees
Mar 28 2017

What is most valuable?

The employee & manager self-service are very functional out of the box. The payroll gateway is very easy to work... more»

How has it helped my organization?

We were able to move over to electronic pay statements & open enrollment, & drastically cut down on our paper... more»

What needs improvement?

The tax corrections are a bit burdensome; you have to void & reissue payments. This is an area that Ultimate has... more»

What's my experience with pricing, setup cost, and licensing?

Make sure you have a good understanding of your minimum counts so you will not end up paying for employees you do not... more»

Which solutions did we use previously?

We used Oracle HCM & I found it very difficult to work with & very difficult to get responses from support; not... more»

What other advice do I have?

There is a lot of functionality available out of the box with minimum configuration if your business will support... more»
Anonymous User
Real User
User at a mining and metals company with 51-200 employees
Apr 05 2017

What is most valuable?

* Business Intelligence * Platform Configuration * System Administration (Role/User Administration) * UTA

How has it helped my organization?

Using Business Intelligence, we have been able to produce reports to track our Overtime Analysis and catch any invalid... more»

What needs improvement?

* Platform Configuration: would like to be able to add pages, and be able to have more flexibility around the addition... more»

What's my experience with pricing, setup cost, and licensing?

Look at each and every module that Ultimate has to offer, as they are all useful in many ways. Figure out which options... more»

Which solutions did we use previously?

We previously used Oracle, and we switched because we emerged as a new company from our parent company after a split... more»

What other advice do I have?

Ultimate Software has been amazing for us to work with, and we're excited to get more pieces of the puzzle implemented... more»
Anonymous User
Real User
User at a manufacturing company with 51-200 employees
Apr 06 2017

What is most valuable?

* Benefits admin * Payroll

How has it helped my organization?

Benefits, Life Events and OE have allowed us to move away from paper and integrate/track our data with our benefit... more»

What needs improvement?

It could be more configurable.

What's my experience with pricing, setup cost, and licensing?

I work with ERM on contract and discuss with CFO.

Which solutions did we use previously?

We previously used Paychex. Their system did not integrate well and caused data nightmares.

What other advice do I have?

UltiPro is a very robust product and is a great solution for those wanting to become more system-driven. I would like... more»
Anonymous User
Real User
User at a manufacturing company with 1,001-5,000 employees
Apr 06 2017

What is most valuable?

The payroll functionality allows for immediate correcting of pay stubs. Business Intelligence reporting is extensive and easy to use.

How has it helped my organization?

If there was an error on an employee's pay during the payroll auditing process, we would have to correct the error and send it off for validation, which could take another 20-30... more»

What needs improvement?

A chat feature for customer support would be great. Some questions are simple that we shouldn't have to create a case just to get an answer for (emails do not get answered for... more»

Which solutions did we use previously?

We did previously used a different solution. The other system was slow and outdated. Customer service was poor.
Anonymous User
Real User
Specialist at a real estate/law firm with 51-200 employees
Apr 06 2017

What is most valuable?

* Time management * Schedule request (PTO)

How has it helped my organization?

It will give our employees a real-time answer as to how much time they have for vacation, personal days off, etc.

What needs improvement?

The thing which sours my company's experience with UltiPro is the customer experience; being promised items to find out it cannot be delivered... more»

Which solutions did we use previously?

We did previously used ADP; cannot compare.

What other advice do I have?

Better customer service is required, especially for mid-level market roll out in Canada.
Anonymous User
Real User
User at a logistics company with 1,001-5,000 employees
Apr 09 2017

What do you think of Ultimate Software UltiPro?

What is most valuable?: Administration • What needs improvement?: Interfacing to other products • For how long have I used the solution?: I have used it for two years. • What do I think about the stability of the solution?: Too many updates • How is customer service and technical support?: Customer Service: Customer service is good. Technical Support: Technical support is good. • Which solutions did we use previously?: We previously used Oracle. • How was the initial setup?: Not using all the features.
Anonymous User
Real User
Director at a healthcare company with 201-500 employees
Apr 09 2017

What do you think of Ultimate Software UltiPro?

What is most valuable?: Trainings • How has it helped my organization?: The more we learn, the better we can roll out new features. • What needs improvement?: Simplify steps to execute functions. • For how long have I used the solution?: I have used it for eight months. • What was my experience with deployment of the solution?: We did encounter deployment issues with the vendor setting up the core. • What do I think about the stability of the solution?: We did encounter stability issues. • What do I think about the scalability of the solution?: I'm not sure whether we have encountered any scalability issues. • How is customer service and technical support?: Customer Service: Customer service is excellent. Technical Support: Technical support is...
Tamarra Nuri
Real User
Director, Total Rewards and HRIS at a university with 51-200 employees
Apr 02 2017

What is most valuable?

* ACA compliance * Business intelligence * UTM * Benefits open enrollment * Onboarding (currently in implementation)

How has it helped my organization?

There are numerous examples of how it has improved the way my organization functions, but the primary impacts have been: moving from paper timesheets to electronic; allowing employees the ability to view pay statements online; and this year,... more»

Which solutions did we use previously?

We switched from PeopleSoft to UltiPro; greatest decision ever for our small company of only 150 employees.
Anonymous User
Real User
Analyst at a manufacturing company
Apr 09 2017

What do you think of Ultimate Software UltiPro?

What is most valuable?: Payroll BI reporting Performance management Onboarding • How has it helped my organization?: Employees now use an online application for onboarding. • What needs improvement?: Recruitment • For how long have I used the solution?: I have used it since 2007. • What was my experience with deployment of the solution?: We did not encounter any deployment issues. • What do I think about the stability of the solution?: We did not encounter any stability issues. • What do I think about the scalability of the solution?: We did not encounter any scalability issues. • How is customer service and technical support?: Customer Service: Customer service is OK. Technical Support: Technical support is good. • Which solutions did we...
Anonymous User
Real User
User at a hospitality company with 10,001+ employees
Apr 09 2017

What do you think of Ultimate Software UltiPro?

What is most valuable?: Payroll: make up pay for tipped employees • How has it helped my organization?: Adequately paying • What needs improvement?: PTO accruals • For how long have I used the solution?: I have used it for four years. • What was my experience with deployment of the solution?: We did not encounter any deployment issues. • What do I think about the stability of the solution?: We did not encounter any stability issues. • What do I think about the scalability of the solution?: We did not encounter any scalability issues. • How is customer service and technical support?: Customer Service: Customer service is great. Technical Support: Technical support needs improvement. • Which solutions did we use previously?: We did not previously use...
Anonymous User
Real User
Manager at a comms service provider with 51-200 employees
Apr 09 2017

What is most valuable?

* Cognos * Benefits management * Workflows

How has it helped my organization?

* Using to eliminate spreadsheets * Creating reports to help us manage data on a timely basis

What needs improvement?

* Compensation management

What's my experience with pricing, setup cost, and licensing?

Pricing is much better than what we were paying before, especially for multi-state. Also, doing multi-year committments... more»

Which solutions did we use previously?

We previously used a different solution. We switched because of integration with HR, multi-state and scalability, along... more»

What other advice do I have?

I would love to see more flexibility in many of the tools so that Ulti becomes our tool of choice.
Anonymous User
Real User
Director at a legal firm with 501-1,000 employees
Apr 10 2017

What is most valuable?

Time and attendance are the most valuable features.

How has it helped my organization?

It went from being a manual operation to an electronic one.

What needs improvement?

The submit button sometimes does not work and the timesheet stays in the "In Progress" mode. This means the employee... more»

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing is reasonable.

Which solutions did we use previously?

We previously used ADP. We switched because they forgot about client service.

What other advice do I have?

We are contacted on a regular basis by other vendors and we always tell them that we are totally satisfied with our... more»
Anonymous User
Real User
User at a healthcare company with 501-1,000 employees
Apr 10 2017

What is most valuable?

Pending pay and retroactive pay are the most valuable features.

How has it helped my organization?

* Less manual entry

What needs improvement?

Time management and the screen showing punches Not showing on the same page when you use all fields, even when you down size your screen The... more»

Which solutions did we use previously?

There was too much manual entry in the old system, and the HR and payroll systems were different.

What other advice do I have?

Make sure your implementation team has experience with the industry they are setting up.
Anonymous User
Real User
User at a healthcare company with 51-200 employees
Apr 10 2017

What do you think of Ultimate Software UltiPro?

What is most valuable?: Core and payroll are the most valuable features. • How has it helped my organization?: We can print reports. • What needs improvement?: UTM • For how long have I used the solution?: I have used it for 2.5 years. • What was my experience with deployment of the solution?: We have encountered deployment issues; implementation was not a great experience. • What do I think about the stability of the solution?: We encountered stability issues with UTM; still is not working properly. • What do I think about the scalability of the solution?: We have not encountered any scalability issues. • How is customer service and technical support?: Customer Service: Everyone is very polite and courteous. At times, we do not get items resolved for...
Anonymous User
Real User
Specialist at a energy/utilities company with 501-1,000 employees
Apr 10 2017

What do you think of Ultimate Software UltiPro?

What needs improvement?: Open enrollment • For how long have I used the solution?: I have used it for five years. • What was my experience with deployment of the solution?: We have not encountered any deployment issues. • What do I think about the stability of the solution?: We have encountered some stability issues with employee signon. • How is customer service and technical support?: Customer Service: UTLM great Core needs improvement Payment services not good at all Technical Support: Technical support is 4/10. • Which solutions did we use previously?: We previously used ADP. We switched because it is better than their system. • What about the implementation team?: A team from Wise Consulting implemented it. • What's my experience with pricing,...
Anonymous User
Real User
User at a sports company with 51-200 employees
Apr 10 2017

What is most valuable?

* Being able to calculate and immediately see results in the payroll gateway

How has it helped my organization?

It is a huge timesaver and having all our info in the same platform is fantastic.

What needs improvement?

I would like to see more consideration in the web to sports teams' payroll. Currently in Ultipro Web, there is no place... more»

What's my experience with pricing, setup cost, and licensing?

Make sure you really investigate all the licenses you'll need to be efficient.

Which solutions did we use previously?

We previously used ADP. We switched because of the lack of flexibility, the mainframe processing, and the constant need... more»

What other advice do I have?

Just understand the difference between a payroll service bureau and a software company that services payroll.
Anonymous User
Real User
User at a real estate/law firm with 501-1,000 employees
May 08 2017

What do you think of Ultimate Software UltiPro?

What is most valuable?: Reporting • How has it helped my organization?: UltiPro has allowed me to provide management with meaningful and informative reporting. • What needs improvement?: Viewing deductions: We should be able to do so without having to act as if we are going to edit the deduction first in order to move forward. • For how long have I used the solution?: I have used it for 10 years (three companies). • What was my experience with deployment of the solution?: We encountered some minor deployment issues with tax balancing, but nothing that delayed the "go live". • What do I think about the stability of the solution?: Not enough for it to be an issue. • What do I think about the scalability of the solution?: We have not encountered any...
Jack Klott, SHRM-SCP
Real User
VP Human Resources at Independent Bank
May 10 2017

What is most valuable?

The integrated business intelligence tool (IBM Cognos) is by far the absolute best reporting tool I have ever used in... more»

How has it helped my organization?

The UltiPro application's configurability allowed us to create a more impactful and meaningful performance review... more»

What needs improvement?

The Time Management module currently lacks the same look and feel of the UltiPro application and the other modules that... more»

What's my experience with pricing, setup cost, and licensing?

At the end of the day, most HR/payroll applications are pretty much the same. Each system is going to have its quirks... more»

Which solutions did we use previously?

The previous solution we were using did not fit with the goals and values that we felt would be necessary for us to... more»

What other advice do I have?

Stop waiting on hold and partner with a company that values you as a client and as an organization.
Tracy Ratcliffe
Real User
HRIS Payroll Manager at a legal firm with 501-1,000 employees
May 10 2017

What is most valuable?

The most valuable features of Ultipro for our organization are onboarding, salary planning, and reporting.

How has it helped my organization?

We have been able to move to a paperless onboarding process for new employees. We have also been able to automate our compensation increase process, moving away from sending Excel... more»

Which solutions did we use previously?

We switched from our previous solution due to scalability, lack of reporting, and end-user ease of use and experience.

What other advice do I have?

We are very pleased with the Ultimate partnership! While no solution can do everything, Ultimate works very hard to help us find solutions to our business requirements and needs.

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