Ultimate Software UltiPro Reviews

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Jack Klott, SHRM-SCP
Real User
VP Human Resources at Independent Bank
May 10 2017

What is most valuable?

The integrated business intelligence tool (IBM Cognos) is by far the absolute best reporting tool I have ever used in... more»

How has it helped my organization?

The UltiPro application's configurability allowed us to create a more impactful and meaningful performance review... more»

What needs improvement?

The Time Management module currently lacks the same look and feel of the UltiPro application and the other modules that... more»

What's my experience with pricing, setup cost, and licensing??

At the end of the day, most HR/payroll applications are pretty much the same. Each system is going to have its quirks... more»

Which other solutions did I evaluate??

The previous solution we were using did not fit with the goals and values that we felt would be necessary for us to... more»

What other advice do I have??

Stop waiting on hold and partner with a company that values you as a client and as an organization.
Jen Gambill
Real User
Sr. Director - Payroll & HRIS at a mining and metals company with 1,001-5,000 employees
Mar 28 2017

What is most valuable?

The employee & manager self-service are very functional out of the box. The payroll gateway is very easy to work... more»

How has it helped my organization?

We were able to move over to electronic pay statements & open enrollment, & drastically cut down on our paper... more»

What needs improvement?

The tax corrections are a bit burdensome; you have to void & reissue payments. This is an area that Ultimate has... more»

What's my experience with pricing, setup cost, and licensing??

Make sure you have a good understanding of your minimum counts so you will not end up paying for employees you do not... more»

Which other solutions did I evaluate??

We used Oracle HCM & I found it very difficult to work with & very difficult to get responses from support; not... more»

What other advice do I have??

There is a lot of functionality available out of the box with minimum configuration if your business will support... more»
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reviewer631401
Real User
User at a mining and metals company with 51-200 employees
Apr 05 2017

What is most valuable?

* Business Intelligence * Platform Configuration * System Administration * UTA

How has it helped my organization?

Using Business Intelligence, we have been able to produce reports to track our Overtime Analysis and catch any invalid... more»

What needs improvement?

* Platform Configuration: would like to be able to add pages, and be able to have more flexibility around the addition... more»

What's my experience with pricing, setup cost, and licensing??

Look at each and every module that Ultimate has to offer, as they are all useful in many ways. Figure out which options... more»

Which other solutions did I evaluate??

We previously used Oracle, and we switched because we emerged as a new company from our parent company after a split... more»

What other advice do I have??

Ultimate Software has been amazing for us to work with, and we're excited to get more pieces of the puzzle implemented... more»
Marie Greenwood
Real User
Director at a healthcare company
Mar 31 2017

What is most valuable?

The ability to get data in and out of Ulti is seamless and easy. This feature has helped us to integrate with legacy... more»

How has it helped my organization?

We have been able to get finance data into our lawson system without us having to us the Lawson HR/Payroll product. We... more»

What needs improvement?

Documents upload and the way it is used for life events, it is too many steps to process. The documents go one place... more»

What's my experience with pricing, setup cost, and licensing??

Makes sure you have the employee count correct, we use our database to store employees that we do not pay, so they are... more»

Which other solutions did I evaluate??

Paper system to Dos ult, the other half of the company was on a mainframe system. We merged companies and did an RFI... more»

What other advice do I have??

This product continues to grow and improve, which you don't see that happen often with HCM companies. They also listen... more»
reviewer633696
Real User
User at a university with 501-1,000 employees
May 08 2017

What is most valuable?

* BI * Payroll * UTM

How has it helped my organization?

With UTM, we have saved so much labor hours by reducing the manual data entry into Excel and then to import into payroll batches. UTM use has... more»

What needs improvement?

The UTM option to have the option to allow a supervisor to approve only the hours worked in their department when an employee has worked in... more»

What's my experience with pricing, setup cost, and licensing??

Consider the your needs and the pricing.

Which other solutions did I evaluate??

We previously used just the manual paper time sheet. We switched to save time, save labor in payroll and increase accuracy.
reviewer631572
Real User
HRIS Manager at a media company with 1,001-5,000 employees
Aug 21 2017

What is most valuable?

The HR data and BI are the most valuable features.

How has it helped my organization?

We are becoming more paperless and efficient/effective with processing. The ability for us to develop several reports... more»

What needs improvement?

We have challenges with some transactions like voids and reissues and part of it is due to us wanting to use the... more»

What's my experience with pricing, setup cost, and licensing??

Be specific and get it in writing.

Which other solutions did I evaluate??

We previously used a different solution. We switched because it could not meet our needs as a business and wasn't... more»

What other advice do I have??

I am looking forward to better integrations and having it more streamlined.
Rachel Saunders
Real User
Senior Payroll Operations Manager at a comms service provider with 1,001-5,000 employees
Oct 30 2017

What is most valuable?

* The solution is extremely configurable. * The reporting functionality is fantastic. * It offers a full suite of integrated HRIS.

How has it helped my organization?

The most dramatic impact that I have seen, especially for smaller firms, is a direct, appropriate impact to improve segregation of duties, best... more»

What needs improvement?

Like most SaaS providers today, the improvement potential lies in the service offering rather than the product. Prompt, knowledgeable, SME... more»

What's my experience with pricing, setup cost, and licensing??

Ultipro is not an altogether frugal solution. However, it does deliver. Additionally, it offers volume-driven flexibility in cost.

What other advice do I have??

Ultipro is the Cadillac SaaS solution, especially when a costly $1M solution is not appropriate.
reviewer631455
Real User
User at a manufacturing company with 1,001-5,000 employees
Apr 06 2017

What is most valuable?

The payroll functionality allows for immediate correcting of pay stubs. Business Intelligence reporting is extensive and easy to use.

How has it helped my organization?

If there was an error on an employee's pay during the payroll auditing process, we would have to correct the error and send it off for validation, which could take another 20-30... more»

What needs improvement?

A chat feature for customer support would be great. Some questions are simple that we shouldn't have to create a case just to get an answer for (emails do not get answered for... more»

Which other solutions did I evaluate??

We did previously used a different solution. The other system was slow and outdated. Customer service was poor.
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What is Ultimate Software UltiPro?

Ultimate Software’s UltiPro cloud HR, payroll, and talent solution helps organizations improve the employee experience at all levels, beginning with personalized recruiting and onboarding that fosters long-term relationships and continuing with convenient, role-based access to pay, benefits, and development information. With UltiPro, HR can rapidly process payroll; leverage flexible time solutions; offer a modern approach to learning; facilitate productive performance, succession, and compensation management; and measure employee sentiment using advanced survey technology. Most importantly, UltiPro is supported by powerful business intelligence across all its solutions that helps organizations drive smarter, people-focused results.

Also known as
UltiPro
Ultimate Software UltiPro customers

Alyeska Resort, AmeriPride, Ruth’s Chris Steak House, Red Roof Inn

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