Ultimate Software UltiPro Reviews

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Rachel Saunders
Real User
Senior Payroll Operations Manager at a comms service provider with 1,001-5,000 employees
Oct 30 2017

What is most valuable?

* The solution is extremely configurable. * The reporting functionality is fantastic. * It offers a full suite of integrated HRIS.

How has it helped my organization?

The most dramatic impact that I have seen, especially for smaller firms, is a direct, appropriate impact to improve segregation of duties, best practices, and well-defined security roles. This is… more»

What needs improvement?

Like most SaaS providers today, the improvement potential lies in the service offering rather than the product. Prompt, knowledgeable, SME service is a must-have to support product champions. I… more»

What's my experience with pricing, setup cost, and licensing?

Ultipro is not an altogether frugal solution. However, it does deliver. Additionally, it offers volume-driven flexibility in cost.

What other advice do I have?

Ultipro is the Cadillac SaaS solution, especially when a costly $1M solution is not appropriate.

Which other solutions did I evaluate?

I have evaluated many options along with Ultipro, including Workday, ADP, Paycom, PeopleSoft, and Oracle.
Jeff Perala
Real User
HRIS Services Manager at a wholesaler/distributor with 5,001-10,000 employees
Oct 30 2017

What is most valuable?

Payroll processing is very solid. Ultimate handles all tax updates for Federal, State, and Local changes. Gross to net is very straightforward and can be set up in logical… more»

How has it helped my organization?

All aspects of the employee lifecycle can be handled within the Ultipro system: Recruiting/onboarding, employment validation, payroll processing, performance plans and… more»

What needs improvement?

Benefit administration is probably the weakest part of the system. Open enrollment is not very flexible for different plan designs, nor is the life events process for new… more»

What's my experience with pricing, setup cost, and licensing?

Ultipro is SaaS and a PEPM fee schedule for the parts of the program that you want to use. Negotiation is the key to getting a good pricing based on what you want to use.

If you previously used a different solution, which one did you use and why did you switch?

Our old system was Total HR, which we owned. It was not scalable, and not very compliant because of the flexibility to do whatever you wanted in the data or system. It… more»

What other advice do I have?

Choose your consultants wisely. Pre-plan what you want your organization to look like for HR reporting, as well as financial reporting.

Which other solutions did I evaluate?

Yes, we did a full RFI and RFP process for Workday, ADP, and PeopleSoft.
Find out what your peers are saying about Ultimate Software, Workday, ADP and others in Benefits Administration. Updated: August 2019.
365,533 professionals have used our research since 2012.
Brett Garlick
Real User
Director - Human Resource Services at a financial services firm with 1,001-5,000 employees
Nov 20 2017

What is most valuable?

* Payroll * Employee self-service * Manager self-service * Intuitive * Ease of use

How has it helped my organization?

* Eliminate papers * Provides employees and managers direct access to their information and the ability to make changes. * Advanced reporting

What needs improvement?

Ultimate is growing fast and this has occasionally impacted response time with the customer support team.

What's my experience with pricing, setup cost, and licensing?

Negotiate for the best price you can. Make sure you include the number of BI (Cognos) licenses that you will need to perform custom reporting.

If you previously used a different solution, which one did you use and why did you switch?

Yes. I switched because I needed a cloud-based system with richer functionality.

What other advice do I have?

This is by far the best solution for the price. A vendor that is solely focused on HR and payroll solutions is perfectly suited for ongoing enhancements ensuring long-term… more»

Which other solutions did I evaluate?

SAP, Oracle, ADP, Ceridian, and Fairsail.
User
Web Designer at a retailer with 1,001-5,000 employees
Nov 20 2017

What do you think of Ultimate Software UltiPro?

What is most valuable?

Reporting  Payroll processing

How has it helped my organization?

We are able to report on all HR data with ease. Training is streamlined and data gathering is made easy.

What needs improvement?

Additional customer support reps are needed.

For how long have I used the solution?

11 years.

What was my experience with deployment of the solution?

There are always issues when implementing a new solution, but nothing out of the ordinary.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How is customer service and technical support?

Customer Service: Customer service is okay. In some areas, they really excel, and in others, they have room for improvement. They…
Consultant
Business & Integration Architect Manager at a tech services company with 10,001+ employees
Mar 25 2019

What is most valuable?

Customer lead was nice!

How has it helped my organization?

* Fun, and easy to use on the cloud portion * There is a need to manage back-office applications in order to get everything done which is a more complex setting with security not flowing through. Also, complexity in compensation plans is not accommodated. * Prorations over more then a pay period is not possible, so allocating mid-hire bonuses prorated will be a manual task to accomplish. * System… more»

What needs improvement?

* Bring all components for HR and payroll to the cloud. * Fix timeout issues and slowdowns when all customers are running payroll on Mondays and Tuesdays.
Deanna Criss
Real User
Accounting Coordinator at a Consumer Goods with 501-1,000 employees
Apr 26 2018

What is most valuable?

The most valuable feature is being able to get time management reports which break out reclassified jobs and departments to separate areas of the company. This allows for better tracking of hours spent in certain jobs and where more hours may be needed.

How has it helped my organization?

It is much easier to use and the customer service is better than our previous solution.

What needs improvement?

UltiPro Time Management reports are easy to use and manipulate. However, these reports are not pretty. I would like to see more functionality in the next release to be able to get hours and dollars per calendar month rather than just by payroll in the Business Intelligence reports.

If you previously used a different solution, which one did you use and why did you switch?

We implemented it less than two years ago, but it is already a better solution than ADP.
Real User
Sr. HRIS Analyst at a individual & family service with 1,001-5,000 employees
Feb 07 2019

What do you think of Ultimate Software UltiPro?

What is our primary use case?

Full suite.

How has it helped my organization?

Correcting gaps in talent/comp as well as reporting compared to other vendors.

What is most valuable?

Platform configuration.

What needs improvement?

Reporting and talent suite.

For how long have I used the solution?

More than five years.

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User Assessments By Topic About Ultimate Software UltiPro

Find out what your peers are saying about Ultimate Software, Workday, ADP and others in Benefits Administration. Updated: August 2019.
365,533 professionals have used our research since 2012.

Ultimate Software UltiPro Questions

What is Ultimate Software UltiPro?

Ultimate Software’s UltiPro cloud HR, payroll, and talent solution helps organizations improve the employee experience at all levels, beginning with personalized recruiting and onboarding that fosters long-term relationships and continuing with convenient, role-based access to pay, benefits, and development information. With UltiPro, HR can rapidly process payroll; leverage flexible time solutions; offer a modern approach to learning; facilitate productive performance, succession, and compensation management; and measure employee sentiment using advanced survey technology. Most importantly, UltiPro is supported by powerful business intelligence across all its solutions that helps organizations drive smarter, people-focused results.

Also known as
UltiPro
Ultimate Software UltiPro customers

Alyeska Resort, AmeriPride, Ruth’s Chris Steak House, Red Roof Inn

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