Ultimate Software UltiPro Reviews

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Jack Klott, SHRM-SCP
Real User
VP Human Resources at Independent Bank
May 10 2017

What is most valuable?

The integrated business intelligence tool (IBM Cognos) is by far the absolute best reporting tool I have ever used in my… more»

How has it helped my organization?

The UltiPro application's configurability allowed us to create a more impactful and meaningful performance review process… more»

What needs improvement?

The Time Management module currently lacks the same look and feel of the UltiPro application and the other modules that… more»

What's my experience with pricing, setup cost, and licensing?

At the end of the day, most HR/payroll applications are pretty much the same. Each system is going to have its quirks and… more»

If you previously used a different solution, which one did you use and why did you switch?

The previous solution we were using did not fit with the goals and values that we felt would be necessary for us to grow… more»

What other advice do I have?

Stop waiting on hold and partner with a company that values you as a client and as an organization.
Anonymous User
Real User
HRIS Manager at a media company with 1,001-5,000 employees
Aug 21 2017

What is most valuable?

The HR data and BI are the most valuable features.

How has it helped my organization?

We are becoming more paperless and efficient/effective with processing. The ability for us to develop several reports for… more»

What needs improvement?

We have challenges with some transactions like voids and reissues and part of it is due to us wanting to use the original… more»

What's my experience with pricing, setup cost, and licensing?

Be specific and get it in writing.

If you previously used a different solution, which one did you use and why did you switch?

We previously used a different solution. We switched because it could not meet our needs as a business and wasn't flexible… more»

What other advice do I have?

I am looking forward to better integrations and having it more streamlined.
Find out what your peers are saying about Ultimate Software, Workday, ADP and others in Benefits Administration. Updated: April 2019.
332,881 professionals have used our research since 2012.
Anonymous User
Real User
User at a university with 501-1,000 employees
May 08 2017

What is most valuable?

* BI * Payroll * UTM

How has it helped my organization?

With UTM, we have saved so much labor hours by reducing the manual data entry into Excel and then to import into payroll batches. UTM use has… more»

What needs improvement?

The UTM option to have the option to allow a supervisor to approve only the hours worked in their department when an employee has worked in… more»

What's my experience with pricing, setup cost, and licensing?

Consider the your needs and the pricing.

If you previously used a different solution, which one did you use and why did you switch?

We previously used just the manual paper time sheet. We switched to save time, save labor in payroll and increase accuracy.
Rachel Saunders
Real User
Senior Payroll Operations Manager at a comms service provider with 1,001-5,000 employees
Oct 30 2017

What is most valuable?

* The solution is extremely configurable. * The reporting functionality is fantastic. * It offers a full suite of integrated HRIS.

How has it helped my organization?

The most dramatic impact that I have seen, especially for smaller firms, is a direct, appropriate impact to improve segregation of duties, best… more»

What needs improvement?

Like most SaaS providers today, the improvement potential lies in the service offering rather than the product. Prompt, knowledgeable, SME service… more»

What's my experience with pricing, setup cost, and licensing?

Ultipro is not an altogether frugal solution. However, it does deliver. Additionally, it offers volume-driven flexibility in cost.

What other advice do I have?

Ultipro is the Cadillac SaaS solution, especially when a costly $1M solution is not appropriate.
Jeff Perala
Real User
HRIS Services Manager at a wholesaler/distributor with 5,001-10,000 employees
Oct 30 2017

What is most valuable?

Payroll processing is very solid. Ultimate handles all tax updates for Federal, State, and Local changes. Gross to net is… more»

How has it helped my organization?

All aspects of the employee lifecycle can be handled within the Ultipro system: Recruiting/onboarding, employment… more»

What needs improvement?

Benefit administration is probably the weakest part of the system. Open enrollment is not very flexible for different plan… more»

What's my experience with pricing, setup cost, and licensing?

Ultipro is SaaS and a PEPM fee schedule for the parts of the program that you want to use. Negotiation is the key to… more»

If you previously used a different solution, which one did you use and why did you switch?

Our old system was Total HR, which we owned. It was not scalable, and not very compliant because of the flexibility to do… more»

What other advice do I have?

Choose your consultants wisely. Pre-plan what you want your organization to look like for HR reporting, as well as… more»
Anonymous User
User
Payroll Manager at a energy/utilities company with 501-1,000 employees
May 14 2017

What is most valuable?

I find the easy-to-use administrator interface very valuable in training and orientation of new payroll associates. We have leveraged the Business Intelligence module highly and find… more»

How has it helped my organization?

We have been able to automate away from paper forms and integrate the hiring and time management functions into our core electronic system.

What needs improvement?

I would like to see more standard integrations available with UltiPro in external vendors, and I would like the look and feel of UltiPro's time management to get a facelift. Ultipro… more»

If you previously used a different solution, which one did you use and why did you switch?

We previously used ADP and we switched for pricing and stability issues.
Anonymous User
Real User
Director at a healthcare company with 1,001-5,000 employees
May 02 2017

What is most valuable?

Benefits administration.

How has it helped my organization?

Creating paperless enrollment and life events with document uploads.

What needs improvement?

Better coordination between document uploads and the life events/open enrollment session. As a Benefits Administrator, my… more»

What's my experience with pricing, setup cost, and licensing?

That does not come from my office.

If you previously used a different solution, which one did you use and why did you switch?

We did not use a previous solution.

What other advice do I have?

They need to enhance the benefits experience and make the sessions more configurable to the employer.
Tracy Ratcliffe
Real User
HRIS Payroll Manager at a legal firm with 501-1,000 employees
May 10 2017

What is most valuable?

The most valuable features of Ultipro for our organization are onboarding, salary planning, and reporting.

How has it helped my organization?

We have been able to move to a paperless onboarding process for new employees. We have also been able to automate our compensation increase process, moving away from sending Excel… more»

If you previously used a different solution, which one did you use and why did you switch?

We switched from our previous solution due to scalability, lack of reporting, and end-user ease of use and experience.

What other advice do I have?

We are very pleased with the Ultimate partnership! While no solution can do everything, Ultimate works very hard to help us find solutions to our business requirements and needs.
See 18 More Ultimate Software UltiPro Reviews

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User Assessments By Topic About Ultimate Software UltiPro

Find out what your peers are saying about Ultimate Software, Workday, ADP and others in Benefits Administration. Updated: April 2019.
332,881 professionals have used our research since 2012.

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What is Ultimate Software UltiPro?

Ultimate Software’s UltiPro cloud HR, payroll, and talent solution helps organizations improve the employee experience at all levels, beginning with personalized recruiting and onboarding that fosters long-term relationships and continuing with convenient, role-based access to pay, benefits, and development information. With UltiPro, HR can rapidly process payroll; leverage flexible time solutions; offer a modern approach to learning; facilitate productive performance, succession, and compensation management; and measure employee sentiment using advanced survey technology. Most importantly, UltiPro is supported by powerful business intelligence across all its solutions that helps organizations drive smarter, people-focused results.

Also known as
UltiPro
Ultimate Software UltiPro customers

Alyeska Resort, AmeriPride, Ruth’s Chris Steak House, Red Roof Inn


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