Unitrends Customer Service and Technical Support

Greg G
Engineer at a tech services company with 11-50 employees
The technical support is brilliant. Unitrends provides what they call a white glove service, where they monitor the devices. They will send people out to either do repairs should something go wrong, or they will send a new device out. Then it's a matter of plugging it in because they do a lot of the maintenance work themselves. View full review »
SenInfra8967
Senior Infrastructure Analyst with 51-200 employees
The technical support team is pretty good, actually. In all fairness to them, they are good. It is not their fault that their products are not functional in all aspects. But, from the support perspective, they did work quite hard to get things working in our favor. They did try their best. We cannot fault the support team for a problem with the product, itself. View full review »
Aaron Krytus
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Customer Service: Customer service is excellent. Technical Support: Technical support is very qualified and educated. View full review »
Find out what your peers are saying about Unitrends, Veeam Software, Acronis and others in Backup and Recovery Software. Updated: June 2019.
353,012 professionals have used our research since 2012.
Joseph Colon
Senior Systems Engineer at a university with 1,001-5,000 employees
So far, they have gone out of their way to assist us if there are questions or issues. View full review »
reviewer791514
Manager at a healthcare company with 201-500 employees
One of the best features is the customer service. When submitting online, the techs are quick to return my call and are very patient and helpful in answering all my questions. I recently had an issue backing up a specific server (and without sending an email), the tech emailed me at 4 AM and provided a solution to the error which was generated. View full review »
Ken Edgar
Unix/Apple System Administrator at a non-tech company with 1,001-5,000 employees
Customer Service: Like any other company, sales will tell you almost anything, but the real proof is when you get it in your environment for a test drive. Technical Support: Technical support has not been very helpful when there are complex issues. It is sometimes difficult to find someone who can answer questions the right way. I have had tickets that have changed hands, and each person claims to have fixed the issue while there are multiple reasons given for the problem. View full review »
Andrew-Murphy
Systems Administrator at a construction company with 51-200 employees
Customer Service: Good customer service. No problems with my sales rep. Technical Support: High level of tech support. The best part of their service. They keep following up until they know everything is right. View full review »
Greg Forquer
Director of Information Technology at a legal firm with 201-500 employees
Customer Service: Excellent. I like that I can chat directly with them for simple issues, and can also reach out to higher level engineers for the more difficult issues. Technical Support: Excellent, see previous answer. View full review »
Mark Pearson
Network Administrator at a transportation company with 11-50 employees
A 10 out 10. Whenever I have had issues, the customer service staff has been more than helpful in resolve them. View full review »
Bartt Nelson
IT Director at a government
Customer Service: Good. Technical Support: Very good technical support. View full review »
Brandon Hetzer
Network Administrator at a financial services firm with 201-500 employees
Eric Wesley
Senior Network Administrator at a comms service provider with 1,001-5,000 employees
Customer Service: Excellent. Technical Support: Excellent. View full review »
sftech82
Network Administrator
Customer Service: An eight out of 10. They are very helpful most of the time, which is why we selected them. Technical Support: An eight out of 10. They are very helpful most of the time, which is why we selected them. View full review »
it_user215967
Network Engineer at a health, wellness and fitness company with 501-1,000 employees
I give them a one out of 10. View full review »
itmanage759144
IT Manager at a marketing services firm with 201-500 employees
Customer Service: Awesome support. Technical Support: Awesome support. View full review »
itmanage759144
IT Manager at a marketing services firm with 201-500 employees
It is a 10 out of 10. View full review »
reviewer753399
Technology Director at a non-tech company
Find out what your peers are saying about Unitrends, Veeam Software, Acronis and others in Backup and Recovery Software. Updated: June 2019.
353,012 professionals have used our research since 2012.
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