Unitrends Other Advice

Todd Guthrie - PeerSpot reviewer
Director Of Information Technology at Creation Technologies

We are using Unitrends Version 10.6.7-2.202209062126.


We're still a Unitrends customer for one site.

Unitrends is deployed on-premises in our organization. We do have a support agreement where we can upload data to the cloud. Unitrends does have its own cloud offering, which is decent but pricey. Initially, we had a total of nine terabytes, and it was a bit expensive for their offering. Maybe Unitrends will be more competitive now since Nutanix and Wasabi offer cloud backup data.

I advise users to consider how they negotiate the price of the tool. The way we negotiated with them was that they would have promotions and give us the appliance for free. Although it seems like you're getting it for free, you're paying a lot more for support, making you wonder if they're hiding the appliance's cost in the support they're charging you. I like the appliance. Although I was unfamiliar with it, it was a decent product after its use. The only thing I would be concerned with is the solution's price.

Overall, I rate Unitrends a seven out of ten.

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Michael Powell - PeerSpot reviewer
System Engineer at a recreational facilities/services company with 11-50 employees

My company has a whole variety of products, but it's using Unitrends as a backup solution.

I can't recall the version number I'm using for Unitrends.

I advise anyone looking into using Unitrends to check if the particular device is going EOL, particularly if running the physical version. However, I have no idea if Unitrends is going EOL on all physical devices or just the version my company uses, which goes EOL in two years.

My rating for Unitrends is six out of ten.

My company is a Unitrends customer.

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DS
Manager, Information Technology at a hospitality company with 201-500 employees

Overall, I would rate Unitrends as a nine out of ten.

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Buyer's Guide
Unitrends
March 2024
Learn what your peers think about Unitrends. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Pragnesh Menon - PeerSpot reviewer
IT Manager at Middlesex University Dubai

Overall, I rate this solution a seven out of ten.

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reviewer1471245 - PeerSpot reviewer
IT Director at School District of Bruce

I do like that they keep improving the website user interface. It is much more user-friendly than the one years ago and makes it easier for an administrator to make configuration changes.

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Andy Arnold - PeerSpot reviewer
Service Leader at Entrust Support Services Limited

I would rate the product a nine out of ten. The tool does everything that we want it to do. 

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JH
Systems Engineer specializing in Data Protection at a government with 201-500 employees

If you go Unitrends, then buy everything from them. I don't even think you even have a choice anymore. After us and another big client, they told me they did away with the idea of selling their software. They only sell solutions that are their hardware and their software. You can't install it on your own equipment anymore. Also, beware of the forklift upgrades that are required at a certain point.

On a scale from one to ten, I would give Unitrends a rating of seven.

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MA
Technical Presales Consultant/ Engineer at a tech vendor with 10,001+ employees

I wouldn't recommend this product to potential customers because it's an appliance-based model, and you'll be locked in with that vendor. You'll have to pay whatever that vendor demands for the hardware. It's always best to go with a software-based solution because it scales, and basically, it's flexible for you to use compared to the hardware-based model.

I heard that they have software now, and you can deploy a software-based model and work with that. You don't need to tie yourself to their hardware. The other thing is the fact that the hardware becomes an area of support. 

For example, I have one customer in the industrial sector. Three years ago, I sold them an appliance, and right now, that hardware is at the end-of-life stage. He needs to purchase new hardware unless he has some agreement with Unitrends, which they call a "pledge agreement." You pay more when you buy the appliance, but in exchange, when you renew their support, if the hardware reaches the end-of-life stage, they'll basically replace it.

On a scale from one to ten, I would give Unitrends a 7.

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it_user265281 - PeerSpot reviewer
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates

This is a great product. Easy to setup, technical support is great, lots of documentation available. The reports are great to keep your backups working and recovery testing is easy.

We have needed to restore a handful of times already and having Unitrends has been 100% thus far making us look good.

There recently has been a lot of restructuring that has been happening at Unitrends and our common contacts and reps keep changing. They have also switched their sales model and no longer sell direct.

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it_user792186 - PeerSpot reviewer
Senior Systems Engineer at a university with 1,001-5,000 employees

So far, so good. It could be a little more customizable, but hopefully reviews like this and feature request updates that I have submitted move that along.

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RR
Senior Infrastructure Analyst at a financial services firm with 201-500 employees

It hasn't improved our backup because of the signal comeback with their solutions. They purchased RDR, but we don't know whether, I believe there's new functionality now in the current version, but it's not quite there yet. But there's still the pitfall there. If the database gets corrupted you lost access to your data unless it's stored under the appliance. So, you are basically doubling up on your data storage. So, I can't really say much more than that.

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MT
Solution Consultant at Anamtech

We have not seen much acceptance, especially in this region for Unitrends, however, still, we are trying to do it.

I'd rate this solution four out of ten.

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LW
Manager Technical Support at Ultrium Technologies

In summary, this is great software and we like a lot of features.

I would rate this solution a ten out of ten.

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it_user759144 - PeerSpot reviewer
IT Manager at a marketing services firm with 201-500 employees

It is a great system.

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GG
Engineer at a tech services company with 11-50 employees

My advice would be to follow the recommendation when you do the planning and installation. If you don't you're going to run into trouble. For what it's designed for, I will rate this product a nine and a half out of ten. It is pretty much the best product out there for what it claims to do. They've lived up to just about every promise they have made on marketing and on their website. 

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it_user760353 - PeerSpot reviewer
IT Director at a government

No, we are happy with second gen of the appliance that we have purchased.

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it_user215967 - PeerSpot reviewer
Network Engineer at a wellness & fitness company with 501-1,000 employees

Carefully observe reviews on this solution by actual end users before considering this as a backup strategy.

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it_user215967 - PeerSpot reviewer
Network Engineer at a wellness & fitness company with 501-1,000 employees

It has solid qualities such as being all-inclusive disk backup appliance with replication capabilities off site. Make sure you understand the pros and cons of the solution compared to what your currently are using.

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Buyer's Guide
Unitrends
March 2024
Learn what your peers think about Unitrends. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.