OpenText Universal Discovery and Universal CMDB Previous Solutions
I also have knowledge of ServiceNow as well. While I have worked with this product for three years, I've only worked with ServiceNow for one.
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We continue to use BMC Remedy (Atrium) for problem and change and configuration management since this has been in place for 10 years – everyone continues to blame it for inaccurate data but it is so entrenched in the day to day processes. What the landscape is changing to is – the UCMDB is being positioned to provide a bidirectional link to Remedy so that the live discovery results are pumped back to Remedy to keep this repository up to date.
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We did not previously use a different solution.
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Configuration Management Databases
March 2024
Find out what your peers are saying about OpenText, BMC, ServiceNow and others in Configuration Management Databases. Updated: March 2024.
765,234 professionals have used our research since 2012.
RK
Rakesh Kanojia
Senior Technical Pre-Sales Consultant / Project Manager (BSM) at a computer software company with 10,001+ employees
Not applicable.
View full review »Perhaps, we used various Service Management toolsets to store data.
Buyer's Guide
Configuration Management Databases
March 2024
Find out what your peers are saying about OpenText, BMC, ServiceNow and others in Configuration Management Databases. Updated: March 2024.
765,234 professionals have used our research since 2012.