Universal CMDB Reviews

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ItsmManae2ce
Real User
Itsm Manager at a tech services company with 1,001-5,000 employees
Dec 14 2016

What is most valuable?

It's a governance oriented tool with a very good data model. It supports all the governance, ticketing, service desk, change management, and all the ITIL processes. It supports... more»

How has it helped my organization?

In terms of data quality and process ticketing, it is helpful. For instance, if you have a number of service desk tickets coming in and you have to refer to a system, a product, or... more»

What needs improvement?

I would like to see better reporting and better support of integrations with the other systems. There is an additional tool that they give to you for the end users so that it's... more»

What other advice do I have??

They have an ear for the customer; they listen to you. I'm personally very active with them, they have conference calls where you can give feedback or ask them for advice, in... more»
Rakesh Kanojia
Consultant
Senior Technical Pre-Sales Consultant / Project Manager (BSM) at a tech services company with 51-200 employees
May 07 2018

What is most valuable?

Micro Focus UCMDB, which allows for modeling a business service starting from any Running Software CI and does not... more»

How has it helped my organization?

Any organization can take advantage of the ASM feature to discovery the dynamic changing environment and keep the... more»

What needs improvement?

Mobile/iPad Apps version of the UCMDB Browser would be a step ahead, which should have features, like viewing CI... more»

What's my experience with pricing, setup cost, and licensing??

Setting up the framework with integration can take from one week to one month and will depend on the requirements and... more»

Which other solutions did I evaluate??

Not applicable.

What other advice do I have??

Before implementing, you must finalize the output requirement, i.e., CI grouping/category, attribute, relationship... more»
Find out what your peers are saying about BMC Atrium CMDB vs. Universal CMDB and others in Configuration Management Databases.
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Mukesh-Patel
Real User
Sr. Systems Management Engineer at a financial services firm with 1,001-5,000 employees
Dec 14 2017

What is most valuable?

The Automated Service Modeling (ASM) is the new feature in 10.33, which allows out-of-the-box automatic modeling that can be used for business... more»

How has it helped my organization?

UCMDB data is helpful with correlating events, which helps to reduce the number of events to the end user. It also help with business-level... more»

What needs improvement?

Improve the GUI and documentation.

What's my experience with pricing, setup cost, and licensing??

It is competitive.

Which other solutions did I evaluate??

No.
Stuart Crann
Consultant
Service Management Consultant with 10,001+ employees
Dec 03 2017

What is most valuable?

The ability to use it as our single source of truth. It can feed in from multiple sources and upload into various Service Management toolsets, not just Micro Focus ones.

How has it helped my organization?

It has allowed us to centralise the feeds and sources. Previously, like many companies, we stored CMS data in various places and various systems, and they did not always match.

What needs improvement?

Some of the UI could always be improved, but that is personal taste. I am a big fan of removing thick clients and thick servers and making everything Web UI.

Which other solutions did I evaluate??

Perhaps, we used various Service Management toolsets to store data.

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What is Universal CMDB?

The Micro Focus Universal CMDB (UCMDB) automatically collects and manages accurate and current business service definitions, associated infrastructure relationships and detailed information on the assets, and is a central component in many of the key processes in your IT organization, such as change management, asset management, service management, and business service management.

Also known as
Micro Focus Universal CMDB, UCMDB, HPE Universal CMDB
Universal CMDB customers

China Merchants Bank, NNIT, Alfa-Bank, Sprint


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