It captures the changes from the device side and from the infrastructure. So it's good we can capture the data on UCMDB and note changes, and we can monitor that.

The product is easy to set up. 

It's secure.

Technical support is helpful.

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The most valuable feature is its accuracy in finding things, so I trust the results. Also, it is great at combining data from different places and making it match up. Plus, the way it shows the information to users is really helpful. So, precision, trustworthiness, reconciliation, and user-friendly presentation are the key features I value most.

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Discovery of infrastructure and automatic mapping of the infrastructure relationships. The discovery uses multiple protocols both actively and passively to get information about networks, hosts, connections, traffic, services, processes, hardware, software, etc. Configuration Manager (CM) provides a dashboard for Policy and View management UCMDB Browser – this is a relatively new feature but it is evolving rapidly – allows the user to look at his configuration data and all of its aspects (impact analysis, change, monitoring KPIs, automation, environment, relationships, etc) View full review »

The auto-discovery feature is great.

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Discovery is possible for Workstation connecting over public IP.

Micro Focus UCMDB has an auto learning capability and groups all unidentified software, which the administrator can check and decide if it needs to be added to the repository for future discovery.

One of the unique feature is the Automated Service Modeling (ASM), which allows for modeling a business service starting from any Running Software CI and does not necessarily require having a URL.

It is AI inbuilt into the solution, by which the tools identifies non-standard software with the CI. Enable identified the same can be added in the DB.

It can also detects the software usage & metering then helps organization to comply with licensing removing unused software

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The most valuable feature of this solution is the discovery. Knowing what assets are on the network and the configuration of items for it.

There is a lot of manual configuration that has to happen, especially with more and more of doing the typology linking to business services. 

It's been a year of trying to map assets and the configuration of items to business services, which has been a very long effort.

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The Automated Service Modeling (ASM) is the new feature in 10.33, which allows out-of-the-box automatic modeling that can be used for business service level mapping. 

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- extensive GUI with many features allowing:
o broad control over inventory/discovery of standard systems, but also custom built equipment
o easy modeling of systems and applications
o easy addition of integrations with various data sources with various connection protocols
- fast (internal) "time to market" using special applications built "on top" like UCMDB Browser and Configuration Manager
- numerous and knowledgable support staff; fast turnaround on support cases
- extensive online support system, software communities and solutions resources

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It's a governance oriented tool with a very good data model. It supports all the governance, ticketing, service desk, change management, and all the ITIL processes. It supports what we need. In terms of IT governance and IT operation management, it's as good as any centralized management database.

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The ability to use it as our single source of truth. It can feed in from multiple sources and upload into various Service Management toolsets, not just Micro Focus ones.

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