Universal CMDB Overview

Universal CMDB is the #2 ranked solution in our list of top Configuration Management Databases. It is most often compared to BMC Atrium CMDB: Universal CMDB vs BMC Atrium CMDB

What is Universal CMDB?

The Micro Focus Universal CMDB (UCMDB) automatically collects and manages accurate and current business service definitions, associated infrastructure relationships and detailed information on the assets, and is a central component in many of the key processes in your IT organization, such as change management, asset management, service management, and business service management.

Universal CMDB is also known as Micro Focus Universal CMDB, UCMDB, HPE Universal CMDB.

Universal CMDB Customers

China Merchants Bank, NNIT, Alfa-Bank, Sprint

Universal CMDB Video

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Rakesh Kanojia
Senior Technical Pre-Sales Consultant / Project Manager (BSM) at Serviceberry Technologies
Consultant
Top 5Leaderboard
Mar 18, 2019
It is built for stability and is the only solution which can support up to 60 million CIs

What is our primary use case?

Central CMDB as a single source of information for processes like Asset & Service Management (incident, problem, change, release, etc.) in keeping total cost of ownership, SLA tracking, and impact analysis. Business service mapping (application and IT infrastructure) from an event management perspective, giving visibility into the health and performance of the CI supporting a given business.

What other advice do I have?

Before implementing, you must finalize the output requirement, i.e., CI grouping/category, attribute, relationship types, etc. This will help in defining the information collection process.
it_user782412
Sr. Systems Management Engineer at a financial services firm with 1,001-5,000 employees
Real User
Dec 14, 2017
It can discover various pieces from hardware, software, custom applications, and tie them together to create a map using ASM

What is our primary use case?

UCMDB is one of best discovery softwares available in the market. * It can discover almost everything and creates relationship among discovered CIs, along with creating topology modeling. * You can set up a UCMDB server with multiple probes and it can be distributed across all regions to collect information locally, then be shipped to a central node. * It scales easily with future expansion. * It can discover various pieces from hardware, software, custom applications, and tie them together to create a map using ASM (Automated Service Modelling). * It works with agentless and agent solutions… more »

Pros and Cons

  • "It can discover almost everything and creates relationship among discovered CIs, along with creating topology modeling."
  • "It scales easily with future expansion."
  • "It can discover various pieces from hardware, software, custom applications, and tie them together to create a map using ASM."
  • "Improve the GUI and documentation."
it_user192834
Service Management Consultant with 10,001+ employees
Consultant
Dec 3, 2017
It can feed in from multiple sources and upload into various Service Management toolsets

What is our primary use case?

Mainly, it is used as a central repository to store our CMS data from various sources. We use it to store data from collection points as well as upload them into tools, such as Service Manager.
it_user567681
Itsm Manager at a tech services company with 1,001-5,000 employees
Consultant
Dec 14, 2016
It has a good data model and supports all ITIL processes.

What other advice do I have?

They have an ear for the customer; they listen to you. I'm personally very active with them, they have conference calls where you can give feedback or ask them for advice, in addition to the normal support. They have lots of knowledgeable guys now moving to Micro Focus which I hope continues. I'm looking forward to that as they are more of a software company. The problem with support is they have a process, or an organizational structure, that is not leaning to software support. There is a very steep learning curve. Once you are at the summit, you have a very good oversight and the tool is…
it_user2043
IT Administrator at a tech services company with 51-200 employees
Consultant
Top 20
Jan 19, 2016
Provides visibility into IT infrastructures by automated discovery and dependency mapping

What other advice do I have?

Large telcos with a history of mergers and acquisitions will benefit from this technology by discovering exactly which components are located where in their data centers, how they're connected and what their status is, facilitating consolidation/transformation of DC infrastructures as well as reducing mean time to resolution in case of incidents. Evaluation is a speedy process because results are visible quickly (imagine a simple scan of a couple hundred Windows servers and presenting the resulting map to a Windows SDM). Usually leads to "oh nice, can we do x or y as well?". Which is what…
it_user2043
IT Administrator at a tech services company with 51-200 employees
Consultant
Top 20
Jan 19, 2016
My experiences using UCMDB with Configuration Manager
With HP UCMDB we bring clarity and order to the surrounding jungle of IT infrastructure components and the myriad ways in which they're interrelated. HP UCMDB brings us a standardized data model and CMDB, which serves as a single source of truth and as a foundation for integrations with other tools in the ITSM sphere, like Service Manager and BSM. HP UCMDB (Universal Configuration Management Database) usually comes packaged with two other products, the UCMDB Browser and Configuration Manager. The UCMDB Browser enables us to quickly give access to the CMDB contents for large numbers of users, whereas the Java GUI allows UCMDB admins and analysts to develop Views and Reports which serve to satisfy the organization's CI information needs. With Configuration Manager, or CM for short,…
it_user111354
Systems Advisor at a government with 1,001-5,000 employees
Vendor
Sep 24, 2014
This product discovers, maps and reports information about our configuration on a daily basis.

What other advice do I have?

Start small either horizontally or vertically. For example, horizontally you can implement discovery at the IP address level and complete that before you enable any host discovery . Or vertically, take one organizational unit or datacenter and enable full discovery on that subset of IP addresses . I prefer the latter because you can then demonstrate all of the capabilities of the UCMDB within this subset. The former option allows you to demonstrate what devices are actually out there (sometimes quite an eye opener in itself)