Untangle NG Firewall Customer Service and Technical Support

Simbarashe Mazorodze
ICT Infrastructure and Security Services Manager at NATIONAL SOCIAL SECURITY AUTHORITY - NSSA ZIMBABWE
In terms of technical support, the service is excellent. Considering that there is a command center where you can actually just draw a ticket and they get in through the command and will be able to assist you even on the appliances, remotely, and be able to resolve the issues is great. I would say the only major issue is only the time difference between us in Zimbabwe and America because we are on different time zones. Generally, the support is very good. View full review »
Jeff Nduva Nduva
Technical Operations Manager at COSEKE
In terms of customer support, so far I've not needed to contact them because I've not had any issues with the solution. View full review »
Evert Le Roux
Business Owner at Anyshape
The technical support is very good. With all the licenses, they give you free 24-hour support. If the system gives an issue, you just click on the support button, type in your error, and click submit. Then, in the cloud, they log on and fix the error for you immediately. View full review »
Find out what your peers are saying about Untangle, pfSense, OPNsense and others in Firewalls. Updated: September 2019.
370,827 professionals have used our research since 2012.
reviewer836928
Product Manager - Backup & Utilities at NovaStar Software & Consulting GmbH
We've never had to reach out to technical support, as we have yet to face any issues using the solution. View full review »
MangingDirectr67
Managing Director at a non-profit with 51-200 employees
We never had to use technical support. We had engineers in-house who could keep it running without needing external help. As we've never used support for Untangle, I would not be able to comment on any general experience with them. View full review »
Find out what your peers are saying about Untangle, pfSense, OPNsense and others in Firewalls. Updated: September 2019.
370,827 professionals have used our research since 2012.
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