UrbanCode Deploy Customer Service and Technical Support

Yves Vindevogel
Rollout Manager at a transportation company with 1,001-5,000 employees
In the beginning, we had some issues with UrbanCode technical support, some things that did not work the way we thought they would work. For some of them, we opened PMR's with IBM. As always with IBM PMR's take a long time to respond. I'm not happy with UrbanCode customer support at all. On the other hand, we also put some time in with these experts last week. These experts were certainly highly qualified. With them, we proceeded very well and very quickly on some items, so it's a little bit mixed. The support that we get from PMR's is not good. I give it a score of 2 out of 10. We have PMR's open for more than a year. View full review »
AmitDash
Software Engineer at a tech company with 10,001+ employees
We have only contacted support one time and it was concerning a very minor issue. Currently, we are running this solution without a support contract from IBM, although we will be purchasing support the next time we upgrade UrbanCode. View full review »
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