UserVoice Competitors and Alternatives

The top UserVoice competitors are
    Read reviews of UserVoice competitors and alternatives
    Real User
    Pre-Sales/System Architect at a tech services company with 1,001-5,000 employees
    Nov 06 2017

    What is most valuable?

    The most important part is the user experience. CA Service Desk Manager provides a great and helpful experience. It's a tool with constant updates and always thinking about and looking out for the user. It's a powerful tool that is able to do... more»

    How has it helped my organization?

    I've been implementing the solution for more than a decade, in different companies of different sizes and in different industries. It's adaptability is incredible; you can codify and change almost everything. Therefore, the solution is... more»

    What needs improvement?

    The solution could include in your own license other products to help your own customers embrace more disciplines to their needs. With a small licensing of these products, it's possible to present all the power of the power of suite.
    Spiceworks
    Real User
    Systems Administrator at a tech services company with 51-200 employees
    Aug 15 2016

    What do you think of Spiceworks?

    Valuable Features Network Helpdesk • Improvements to My Organization Tracking common issues has been improved. • Room for Improvement I don't really use anything besides the free stuff so I can't say. It does, however, require help-desk and minor server/firewall config XP experience to set up. • Use of Solution I've used it for two years. • Deployment Issues There have been no issues with the deployment. • Stability Issues There have been no issues with its stability. • Scalability Issues There have been no issues scaling it. • Customer Service and Technical Support Customer Service: I've never had to contact them. Technical Support: I've never had to contact them. • Initial Setup It's straightforward, anybody with help-desk and minor...
    ServiceNow
    Consultant
    Senior IT Service Management & ServiceNow Consultant at Independent
    Nov 02 2017

    What is most valuable?

    ServiceNow's out-of-box process configurations and service-based CMDB data model have revolutionized IT Service Management transformations. Leveraging out-of-box configurations and using frequent small-scope improvement releases (DevOps) has... more»

    How has it helped my organization?

    A three phase IT Service Management transformation project resulted in achieving a first year target of less than 4% sustained monthly improvements in true customer experienced availability, and Knowledge Mgmt. designing "to-be" process... more»

    What needs improvement?

    Primary areas of inefficiencies and delays were related to change resistance and lack of support from the IT Team Lead and IT Manager level staff for involvement in ServiceNow design and training workshops, and lack of support for governing... more»
    Consultant
    Senior ICT Consultant
    Jun 25 2017

    What is most valuable?

    It has resulted in a positive experience to integrate ICT project management to our IT business reality so we value the following features: * ITIL integration * main ITIL processes on real application * easy to use and customize * initial... more»

    How has it helped my organization?

    We had outsourced most of our IT services and to have this application as support together with the benefits of full control for implementing service delivery, gave us the confidence to implement a CSI from the very beginning.

    What needs improvement?

    Request management is not clearly separated form incident management and the conditions to customize this are tricky and unique for our organization.
    Zendesk
    Real User
    Customer Support/Retail Division at a Consumer Goods with 501-1,000 employees
    Feb 28 2017

    What is most valuable?

    In Views there are lists of all unsolved tickets, recently updated tickets, pending tickets, etc. It makes it very easy for me to keep track of all the tickets.

    How has it helped my organization?

    I am already a very organized person but the product really does everything for you. The way it’s set up makes it very easy for agents, end-users, and administrators to use.

    What needs improvement?

    It would be good to be able to edit. Unfortunately, Zendesk believes that the integrity of a ticket and its comments are important. That when either party reads comments on tickets, they should be able to trust the content is unaltered form... more»
    Freshworks
    Real User
    Business Development Executive at Overcart
    Aug 24 2017

    What do you think of Freshdesk?

    Valuable Features The most valuable features for us are the email and social media ticketing functions. Both emails and social media conversations can automatically be turned into tickets. • Improvements to My Organization We're able to respond to customer inquiries much faster and with better information. • Room for Improvement It's a heavy app with lots of APIs, third-party integrations, etc. They should make it lighter. • Use of Solution I have been using it for 10 months. • Deployment Issues No issues with deployment as of now. • Stability Issues No issues with stability as of now. • Scalability Issues No issues with scalability as of now. • Customer Service and Technical Support Customer Service: 8/10 Technical Support: 8/10 • Previous...

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