vCenter Configuration Manager Customer Service and Technical Support

Anil-Bherwani
Associate Consultant at a tech services company with 10,001+ employees
We have support partners with VMware and Microsoft. We give our solutions to the clients based on their requirements, and then we also use the program ourselves. The technical support is not bad. It is good internally for our organization, and we are not facing any problems now. We have not taken platinum support, so our teams that are operating from the client site will have to wait longer to get their problems fixed. That is because every OEM has layers of support for platinum, gold, silver, and those kinds of things. View full review »
MahdiBahmani
Solution Architect, IT Consultant at Merdasco - Rayan Merdas Data Prosseccing
In some cases, I have contacted support when I use the software, but mostly I am helped with the data centers by our in-house engineers. The quality is not black and white. It depends on the engineer that you get, but most of these companies have good software consultants. View full review »
Raju Pawar
IT Admin at Sikraft
The technical support of VMware on Dell is excellent. We've been more than satisfied with their level of service. View full review »
Find out what your peers are saying about VMware, Microsoft, HCL and others in Configuration Management. Updated: February 2020.
396,781 professionals have used our research since 2012.
IlanBen Shetrit
Solution Architect & Presale at a comms service provider with 1,001-5,000 employees
As integrators, we often are the technical support for our customers. Their technical support that the solution offers is also good. View full review »
BeshoyAmin
ICT Professional at Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
I do not necessarily use technical support. If I have a problem in vCenter, I use tertial line and then how to absorb it and then VMware has many curtains about this. View full review »
Find out what your peers are saying about VMware, Microsoft, HCL and others in Configuration Management. Updated: February 2020.
396,781 professionals have used our research since 2012.