vCloud Director Customer Service and Technical Support

Chris Magee
Pre-Sales Engineer at Secura
The technical support is great. We've used VMware support primarily with our upgrades, and they have been great every time. We've had some issues, and they've always been able to fix them in a good time frame. View full review »
Architec1b8b
Architect at a tech services company with 501-1,000 employees
Their technical support is very good compared to other vendors. View full review »
OSMNGR346
OSS Manager at a comms service provider with 10,001+ employees
Their technical support is very good. View full review »
Find out what your peers are saying about VMware, Micro Focus, Apache and others in Cloud Management. Updated: March 2020.
408,459 professionals have used our research since 2012.
Abdulaziz Abanmy
System admin
Their technical support is very solid, we have a good relationship with them. So far, we haven't had any issues with them. View full review »
Ivan Skopar
Engineer at T-Systems
Their technical support is good. Their guys are well trained and answer quickly. View full review »
Jordan Donley
Technical Services Team Lead at Novosco
Technical support is something that we've had problems with in the past. Across all of the VMware solutions we have not always had the best response from support. To be fair, a lot of the issues that came up for us have been quite a niche but it seems that in terms of release cycles they introduced a lot of bugs and it's a lot of stuff that support generally has to work quite hard on. There have been cases when we've logged critical priority issues and not had responses in time. I think support is something that can be worked on. View full review »
ITAdmin58981
IT Administrator with 201-500 employees
We have never really needed any technical support. When we were first creating the cloud, we asked for some input from some VMware specialists. Since then, we haven't had any issues. View full review »
SeniorCl2ed7
Senior Cloud Architect at a comms service provider with 501-1,000 employees
Their technical support is great. We had some difficult cases and they were able to solve them in a timely manner. Overall, we are satisfied. View full review »
Engineerinfo98876
Java Developer at a tech services company with 10,001+ employees
Up until today, everything has been running smoothly. We haven't needed to contact the technical support team. View full review »
Ahmed Ibrahim Aloulah
VMware Manager at a tech services company with 1,001-5,000 employees
The problem with vCloud Director is that there are not enough GSS engineers who can support us. Every time that I try to open a ticket with GSS support, they ask me to wait until the next day. If I try to open a ticket with another product like vSphere or vSAN I will get a quick answer. View full review »
Kirill Naumenko
Head of R&D Department at Gigacloud
The GSS engineers are good. View full review »
Peter De Boer
Senior Engineer with 501-1,000 employees
The technical support is super. View full review »
SeniorSo53e6
Senior Solution Specialist with 1,001-5,000 employees
The technical support could be better. We managing with the current support though. View full review »
Avi Saadi
System Administrator at Bezeq
Technical support is great. They help us 24/7. View full review »
ICTspe3287
ICT specialist
I haven't used technical support. View full review »
Find out what your peers are saying about VMware, Micro Focus, Apache and others in Cloud Management. Updated: March 2020.
408,459 professionals have used our research since 2012.