Vectra AI Customer Service and Technical Support

reviewer1259193
Head of Information Security at a insurance company with 1,001-5,000 employees
The technical support is brilliant and really responsive. That is probably down to the fact that they are a small company. Their guys respond instantly, normally within the day that they have somebody online and having a look at it, or they're putting it away and the communication is excellent. They will say, "Okay, we'll put it back to the developers," and then they give us updates, which is really efficient. Vectra is growing at the moment. They support us very well. They do seem to rely on key people. Would my service be the same if they got rid of our technical manager? I don't know. They are a small, close family team, which is really good. Whether that would change when it's a few key people left, I don't know. But I know they are growing as a company as well, so let's hope they scale it in proportion to their customer base. Only time will tell. Other companies I've got at the moment grew too quickly in the services and service suffered as a part of that. View full review »
reviewer1296420
Global Security Operations Manager at a manufacturing company with 5,001-10,000 employees
The technical support is very good. They always respond within a short amount of time to provide expert information and have always been helpful in trying to work through problems to find a good solution. View full review »
reviewer1302852
Sr. Specialist - Enterprise Security at a mining and metals company with 5,001-10,000 employees
Whenever we have raised issues we have gotten timely responses. Getting support is fairly easy compared to some of the other technologies that we have. A simple email is sufficient to get attention from their support team. They have a remote access feature wherein we don't necessarily have to give a WebEx. We just simply enable the remote access on the device, and the remote team can log in, and have a look, and understand what the problem is. View full review »
Learn what your peers think about Vectra AI. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,350 professionals have used our research since 2012.
reviewer1263180
Cyber Security Analyst at a financial services firm with 1,001-5,000 employees
We are in contact with the Vectra service desk. If you send them ideas, they talk about them and see if they can incorporate them. View full review »
John Vicencio
Cyber Specialist, Forensics at Richemont
I've found that Vectra in general, away from the platform, has been extremely helpful and given me any support that I need on investigations or in trying to reduce the amount of noise. They have allowed me to do this, but it requires a lot of work upfront. View full review »
Mark Davies
Security Operations Specialist at a tech services company with 501-1,000 employees
Their technical support is excellent. View full review »
Learn what your peers think about Vectra AI. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,350 professionals have used our research since 2012.