Manager of Information Systems at a computer software company with 10,001+ employees
Real User
Steady, scalable, and works well for daily backups and replicating a large chunk of data
Pros and Cons
  • "WAN Accelerator helps tremendously with replicating our data because we have a large chunk of data that gets replicated between our two facilities."
  • "The SME that helped us with the implementation would probably have more insight because he used it way more than we have. We just use it for making sure that our backups are done daily, and the replications are being performed between sites. We haven't had any issues at all with it other than the fact that there is a slight process to acquire additional licenses if we want to expand our number of hosts. That's because it is based on the number of cores and threads that are used."

What is our primary use case?

We use it at our site for our nightly backup and for disaster recovery (DR) replication to another site. So, we use WAN Accelerator. We use scheduled copies to another datastore, and then, of course, we do it for our backups for SQL servers and other servers.

What is most valuable?

WAN Accelerator helps tremendously with replicating our data because we have a large chunk of data that gets replicated between our two facilities. We're getting ready to purchase Nimble Storage that has Veeam integration, and it is supposed to improve our replication even more.

What needs improvement?

The SME that helped us with the implementation would probably have more insight because he used it way more than we have. We just use it for making sure that our backups are done daily, and the replications are being performed between sites. We haven't had any issues at all with it other than the fact that there is a slight process to acquire additional licenses if we want to expand our number of hosts. That's because it is based on the number of cores and threads that are used. 

For how long have I used the solution?

I have been using this solution for three or four years.

Buyer's Guide
Veeam Backup & Replication
March 2024
Learn what your peers think about Veeam Backup & Replication. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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What do I think about the stability of the solution?

So far, it has been pretty steady and stable. I haven't run into any type of issues with it.

What do I think about the scalability of the solution?

It is scalable. What they definitely don't recommend is running it off a virtual machine rather than its own physical machine, but then we have some replication servers that we use for VM. So, the actual Veeam installation is set up on a physical Dell server, and then it is almost like they are sub engines. You would use these other processes to kick off the replication for whatever you want to be replicated to your DR. So, it is not all functioning from a single server. We have like three or four of those forms of replications.

How are customer service and support?

The tech support and the training are pretty good. I sent one of my former employees, who was an intern and also my main Veeam administrator, for the training. He said it was very technical, and there was a lot to digest. He couldn't just do a transfer of knowledge because someone would have to go through that program to get a good understanding of how the solution works. He had gone through a lot of reference documents that came from it, and based on his feedback, it was pretty good.

Which solution did I use previously and why did I switch?

We used to have Symantec Netbackup, and we replaced it with Veeam. Symantec Netbackup was clunky in terms of the upgrades. The other issue was that you couldn't throttle the replication bandwidth. 

It had the capability of doing a DR replication, but if you fall a couple of versions behind, there was no gradual update. If you fell behind by four versions or something like that, it was a nightmare trying to get it upgraded to the latest version. We had to have a consultant come in who worked with Dell but was intimate with Symantec products. He had to spend a week or two weeks with us to go through that upgrade process. It was more designed for backup to tape, and that was the main function for which we were using it. When we decided to go away from backup to tape and we wanted to do site-to-site replication, we didn't think that it had that inline capability. It was also costly.

How was the initial setup?

From my understanding it was straightforward. A colleague in one of our other facilities was more intimate with the solution. Basically, we bought a physical box. It was a Dell box that had storage on it. It was our main Veeam backup server that handled the replications because it was used to store the backups. So, we didn't back up to tape. We back up to disk, and it replicates to the DR disk. Setting that up wasn't a problem. 

We also had to expand our local backup by using an additional span and then configuring that in order to work with Veeam as well. We didn't have any issues with it. 

In terms of maintenance, we only assign one person who manages it. So, it is a part of his daily tasks. This person looks for success and failure, and, if needed, kicks off a backup that failed. He also does the quarterly review to make sure that it is up to date and addresses any replication issues. 

What other advice do I have?

If you are trying to replace an existing solution, you need to map out how to integrate Veeam while not impacting the current backup. That's what we did. We had to look at how do we continue our Symantec backups while implementing our Veeam. We slowly graduated at it. 

If you are doing any replication with Veeam, you need to determine the tier of the replication to a DR site. We broke out our SAN datastore so that the storage for what we would consider critical backups are done from a different datastore versus the entire SAN. Instead of implementing it first and then trying to change everything around, we did a lot of such pre-work prior to implementing it.

One of the things that Veeam doesn't like is a major change. In such a case, you will lose your data points or restore points. This means that if you've done 14 restore points and you go and make some major change to it, it could break that 12 restore point chain, and now you basically have to start all over again.

I would rate Veeam Backup & Replication a nine out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Snr. Infrastructure Architect (Data Centre) at DHA
Real User
Top 5
Saved our business twice now by recovering all our VMs after disastrous crashes
Pros and Cons
  • "One of the best things about Veeam is that they have consistently improved on themselves since they started. Personally, I've been using Veeam since around 2013/2014 when it was only supporting certain hypervisors such as HyperV, and since then it has become truly mature enterprise-level software with a lot of versatility."
  • "If they could add more support for all of the modern hypervisors, that would make Veeam much better and more flexible to work with. For example, there is no solution for VM to VM replication when it comes to Oracle OEM servers."

What is our primary use case?

We are a technology company running our own data center and we have been using Veeam Backup and Replication for the past six or seven years out of the 18 years that we've been in business. Our staff comprises six other employees other than myself and we manage the data center by ourselves with our development team.

We use Veeam Backup and Replication for performing VM replications and backups for our 20-30 servers in the data center. Specifically, we use it for our VMware and HyperV server hypervisors, and (partly) with our Oracle OEM server. We also use Veeam for AD backups, which has been a very successful experience.

In all, we have around 700 end users with Veeam, of which about 500 are branch users and 200 are customers.

How has it helped my organization?

Some time ago, we lost some of the groups within our AD Organizational Units, but through Veeam we were able to successfully recover all the data thanks to Veeam's AD backup functionality.

What is most valuable?

One of the best things about Veeam is that they have consistently improved on themselves since they started. Personally, I've been using Veeam since around 2013/2014 when it was only supporting certain hypervisors such as HyperV, and since then it has become truly mature enterprise-level software with a lot of versatility. Despite that it's now an enterprise product, it's still user-friendly and easy to approach.

What needs improvement?

If they could add more support for all of the modern hypervisors, that would make Veeam much better and more flexible to work with. For example, there is no solution for VM to VM replication when it comes to Oracle OEM servers. Instead, we have had to implement Oracle Data Guard and some other syncing procedures for our replication of VMs with Oracle OEM.

On a separate note, I also think that they could add more functionality when it comes to real-time replications. 

For how long have I used the solution?

I've been using Veeam Backup and Replication for about seven years now.

What do I think about the scalability of the solution?

Its scalability is good. I've been testing Veeam since around 2013 and they have constantly expanded their features, improving day by day. Our management particularly likes this about Veeam, and we are hoping Veeam will keep working to add more hypervisor support, such as for Oracle OEM. That would make it really easy for us to scale up our usage of Veeam even further.

How are customer service and support?

Veeam's technical support is very good. I also like that we have public learning resources such as live session webinars. Their support staff are very well trained and we really appreciate their effort. The way they train and assist, even a layman can understand.

How was the initial setup?

Setup is very simple. It's not a complex interface. A layman can understand it in two to three days if they have a good trainer.

What about the implementation team?

I'm the senior architect and system admin managing all the servers (physical and virtual) in the data center. When it comes to implementations, I have another manager beside me, along with five other junior staff.

I implemented Veeam myself in one day, and added all the infrastructure with HyperV and VMware to our repository. We have almost 200 VMs for different applications and we implemented those in two days. Most implementations take just a few hours.

What's my experience with pricing, setup cost, and licensing?

Although our license includes support, we have only really used the support when we were using Veeam for Active Directory. The rest of the time, we find Veeam easy enough to use without paying extra support fees. We are technology-aware people and experienced with this kind of technology, so we opted for the perpetual license. We mainly go with perpetual licensing with our various vendors (including hardware vendors) such as VMware, NetBackup, and so on.

What other advice do I have?

Veeam Backup and Replication literally saved our business. We have already had two or three disasters over 50+ VM servers, and twice when we crashed the main servers, Veeam enabled a fully successful disaster recovery.

Overall, its ease of use largely depends on who is using it. If the user is a layman or non-technical person, we have to teach them from scratch. But if they are tech-savvy, there's not much to it. 

I would rate Veeam Backup and Replication a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Veeam Backup & Replication
March 2024
Learn what your peers think about Veeam Backup & Replication. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
Network Administrator at BROCKPORT CENTRAL SCHOOL DISTRICT
Real User
An intuitive interface that provides successful backups without needing to tweak or do any adjusting
Pros and Cons
  • "It has an intuitive interface, and it provides us with successful backups without needing to tweak or do any adjusting. We just set it up and like their ad says, "It Just Works.""
  • "The one downside to Veeam is that they don't have a cloud product of their own."

What is our primary use case?

We're using Veeam for our on-prem backup of VMware vSphere environment and a couple of physical Microsoft servers. We're using version 10 of Backup & Replication.

What is most valuable?

It has an intuitive interface, and it provides us with successful backups without needing to tweak or do any adjusting. We just set it up and like their ad says, "It Just Works."

What needs improvement?

The one downside to Veeam is that they don't have a cloud product of their own. They partner with people and they support vSphere 7 and our cloud backup doesn't, and neither do many of the cloud backups that they partner with. I've looked at a couple of them. We partner with iland and they don't support version 7. They only support version 6.7.

Iland is our cloud backup and it utilizes Veeam. Veeam supports version 7 of vSphere, so they stay pretty up to date. They lag behind, but everyone lags behind a little bit. Once vSphere VMware does an upgrade, it takes a little while for places to support that upgrade. Of course, we always wait until our backup product supports it. But Veeam does a pretty decent job of keeping a short window, and they're able to support a fairly current version of VMware.

For how long have I used the solution?

We've been using this solution for two years.

How are customer service and support?

They don't have a dedicated support person for you, like ExaGrid, but their support is decent.

Which solution did I use previously and why did I switch?

We've used Symantec, Veritas, and Arcserve years ago, and those interfaces were awful. Veeam is hands down the best interface that I've dealt with for a backup solution.

How was the initial setup?

The setup was very straightforward.

Which other solutions did I evaluate?

I wish Veeam had their own cloud product. We are looking at a company called Infrascale, and I've seen that they have a lot of benefits over the other solutions we've looked at. I also want to look at Unitrends again because it was a pretty good solution when we were using it, but it had some drive failures. Plus, their GUI was all over the place.

With Infrascale, you can boot up your VM in their DR site, just like I can in vSphere, and log into it and look at it. A majority of our VMs are Microsoft Server products, so we could log into it and test that the data is there. That would make it great for testing our backups, which is something we need to do because our New York state auditors require that. It would make it so easy to test the environment, and it's not so easy with Veeam. You need a VMware and a vSphere environment in place to bring those VMs up, but here you don't.

What other advice do I have?

I would rate them a 10 out of 10. They probably have the best product I've ever dealt with.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Manager, Cloud workload Migration & Onboarding Lead at Globe Telecom
Real User
A straightforward solution that comes with good support and can be used as an alternative approach for migrating from on-premise to cloud or for disaster recovery
Pros and Cons
  • "It is a straightforward solution. There is no need for a dedicated technical person to do the backup and replication. Veeam is very straightforward when it comes to doing the replication."
  • "It needs to support more applications. In terms of supported applications, Oracle SQL and Office 365 are supported, but I am not sure if it supports Linux-based applications. That's why I'm looking for an alternative. I am currently testing Commvault. The advantage of Commvault is that a lot of applications are supported with it. I am not sure if CIFS is currently supported. It would be nice to have this feature in case it is not already supported"

What is our primary use case?

Our company is an integrator, and we are offering the Veeam solution for our existing clients and some prospective clients. We currently have 10 to 15 clients. 

What is most valuable?

It is a straightforward solution. There is no need for a dedicated technical person to do the backup and replication. Veeam is very straightforward when it comes to doing the replication.

What needs improvement?

It needs to support more applications. In terms of supported applications, Oracle SQL and Office 365 are supported, but I am not sure if it supports Linux-based applications. That's why I'm looking for an alternative. I am currently testing Commvault. The advantage of Commvault is that a lot of applications are supported with it.

I am not sure if CIFS is currently supported. It would be nice to have this feature in case it is not already supported.

For how long have I used the solution?

I have been using this solution for over a year now.

How are customer service and technical support?

Veeam offers good support. After you get their product, they provide online support. You just need to raise a ticket, and then someone from global support will contact you. I'm okay with Veeam's support.

How was the initial setup?

It is very straightforward. You just need to spin up the virtual machine and enter proxy, and then you can start the backup. 

The deployment takes a couple of hours. It takes a maximum of two or three hours to deploy it for an enterprise. It is a really straightforward solution. To deploy it for an enterprise, you need at least two to three resources.

What other advice do I have?

This solution could be used as an alternative approach for migration from on-premise to cloud or for disaster recovery. If you have two data centers and you need to replicate the primary virtual machines to another site, this can be an option.

I would recommend this solution to others. I would rate Veeam Backup & Replication a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Director of Information Technology and Communications at Enertotal sa esp
Real User
Stable, scalable, easy to setup, offer good support
Pros and Cons
  • "It's not complex to replicate and back up the system."
  • "I would like to see the replication and a recovery plan of the servers in the cloud. It's very important."

What is our primary use case?

We use this solution for virtualization with VMware. I have approximately 50 servers. We also use it for replication of the file server.

How has it helped my organization?

There haven't seen any changes to the way the organization has improved.

What needs improvement?

I would like to see the replication and a recovery plan of the servers in the cloud. It's very important.

For how long have I used the solution?

I have been using this solution for three months.

We use one of the first versions of this product.

What do I think about the stability of the solution?

It's a stable product. I would rate it an eight out of ten.

What do I think about the scalability of the solution?

It's a scalable solution.

In our company, we have one administrator and one other operator who use it. One person for each server.

Based on the orders we receive, we will continue to use this product.

How are customer service and technical support?

Technical support is good. I would rate them an eight out of ten.

Which solution did I use previously and why did I switch?

Previously, I was using IBM Spectrum.

Three months ago, I made the decision to change to Veeam Backup & Replication because IBM solutions are expensive.

IBM is very good software, but the problem is the cost. I would rate IBM a ten out of ten.

I was also using Acronis, but I wasn't sure of it. I did not have the experience with it.

How was the initial setup?

The initial setup is straightforward. It's easy.

It's not complex to replicate and back up the system.

What about the implementation team?

We used an integrator, reseller, and a public consultant, which was very expensive.

The experience was good but it was a bit of a process with a bit of a struggle.

What's my experience with pricing, setup cost, and licensing?

This is an expensive product, so reducing the cost would be an improvement. The difference between IBM and Veeam Backup & Replication is insignificant.

It is approximately $4,000 to $5,000 for the purchase of the product and I paid an additional $2,000 for the renewal.

What other advice do I have?

For large enterprise companies, I would suggest IBM, but for small companies, I would recommend Veeam Backup & Replication.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Project Manager and Technical Consultant at a computer software company with 201-500 employees
Real User
Top 5
Feature rich and user friendly solution
Pros and Cons
  • "There are many valuable features, for example how Copy Job is controlling the band with accelerators. The Enterprise Manager is a valuable feature. There are many very useful features. We can push in the market, because we have an advantage over the other solutions."
  • "CDP also requires a lot of development, because there are a lot of restrictions now for CDP. There is a chance to improve CDP and make it much easier for the customers."

What is our primary use case?

We are a seller and an implementer.

We are implementing on premises as well as on cloud. Now most customers are trying to apply the 3-2-1 policy, and it requires having the process and integration available together.

The general use cases are that it can be used for any backup, for any data center, whatever it is, virtualized or physical or in the cloud. It is very useful and has a very user-friendly backup with a lot of options. It is very fast, as well. Nowadays, we are trying to be compatible with all the storage infrastructures.

How has it helped my organization?

veeam help us a lot to expand our business in the market and provide our customer with an advanced backup solution to protect their Data centers and increase the availability and performance of data recovery to match with target RPO and RTO

What is most valuable?

There are many valuable features, for example how Copy Job is controlling the band with accelerators. The Enterprise Manager has valuable add on feature. it has very useful features for centralize management ,Monitoring and controlling. We can push in the market, because we have an advantage over the other solutions. I was previously working with HP Data Protector for a long time, and it was very limited in features and it was no so user friendly.

What needs improvement?

In terms of what can be improved, we have already integrated with some Unix environments, which were not supported before. They have some limitations on integration with the advanced features as snapshotting and for some types of storage. We are almost compatible with around four vendors now - HPE , EMC, IBM and Dell. We could go further for this one. They could increase the compatibility for the advanced integrations. 

CDP also requires a lot of development, because there are a lot of restrictions now for CDP. There is a chance to improve CDP and make it much easier for the customers.

We can make CDP more flexible. Hypervisor on Linux are the first generation. So, till now a few customers are testing this. I think it will take some time to redevelop them and to integrate them properly. 

For how long have I used the solution?

I have been using Veeam Backup & Replication personally for one year, but my company is a partner and have been using it for at least five years.

I am working with version 11, but I'm not using the features released now currently for the 11a because few customers are using CDP, continuous data protection, and Hypervisor, on Linux and these things. I have not applied the new functions till now, but I know that there are good things from them.

What do I think about the stability of the solution?

Veaam Backup & Replication is very good in terms of stablity. It is one of the best now. There is a high competition between Veeam and Commvault, but I think Veaam is getting more and more customers now.

What do I think about the scalability of the solution?

Veeam Backup & Replication is so much easier now with the new license,. Now you can scale out without any problem, there is no limitation, by the license to scale out. This is a good thing on Veeam, so you can actually scale out according to the customer needs. There is no restriction on customer capacity, on sizes, etc... Nowadays, it is a good thing that they migrated to this type of license which is not depends on the NO core processor. So, if the customer has enough instances, he can backup for anything and he can expand without any limitation.

I already have some enterprise customer including one big global company. Most of the other customers are small-medium. , now we can expand to the number of enterprise customer because once you become compatible with IBM, Sun Solaris ,Linux and these High end OS, you will have a lot of new customers in the enterprise area.

How are customer service and support?

Our company provides maintenance services for our customers, but most of the customers are required to get support from the vendor. So, even if we are acting as a service-level support, we are protected with backend support from the vendor.

They are very good. Very positive. Maybe they need to be faster in their response time to the customers. Sometimes the call is taking all day.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I was previously using HP Data Protector.

There are many differences between HP Data Protector and Veeam Backup & Replication. HPE stopped supporting their products more than five years ago. They sold it to another company ( Micro Focus ), . Since then, there is no investment in the product, and no new development.

How was the initial setup?

The initial setup is very simple. It has all the things bundled. Even if there is something not available on the Windows platform they will make it and they will install it. It is very easy for integration.

The initial setup will not take more than one to two hours. The problem is after this, we need to configure it. You need to configure the storage to match with the customer requirements - to see what the customer needs. So the planning will take a lot of time, of course. After the initial setup, you will need to have good background about what the customer has to be integrated.

What about the implementation team?

mainly we are doing the implementation through our certified team and in case we need any support form main vendor we can get it , Veaam technical support team and veeam technical consultant are Excellent and supportive . 

What was our ROI?

In terms of Return On Investment , Veeam backup and replication indicates a more productive investment in a long time compared with other solution .

What's my experience with pricing, setup cost, and licensing?

Veeam Backup & Replication is not so cheap. Nothing is cheap now in the market. But, it is very good and reasonable considering the integrated features. You can give it an eight out of 10 on the price.

There are different licensing models. Nowadays, I think you want to focus on the number of instances. They stopped the previous license, Charisma. You want to go by the number of instances licensing .

We have many different types of licenses. COMMUNITY EDITION ,VEEAM BACKUP & REPLICATION and VEEAM AVAILABILITY SUITE which will include all the advanced option including VEEAM ONE 

You can get Veaam ONE embedded  which will be cheaper, but few customers are actually going for this because, Veaam ONE is a complete monitoring and reporting solution it is not dedicated for Veaam backup solution. You can use it for monitoring the data center virilization solitons including VMware , MS Hyper-V  , Veaam one has a very powerful monitoring and reporting engine .

Which other solutions did I evaluate?

Micro Focus Data Protector , Commvault backup , 

What other advice do I have?

My advice to anyone considering Veeam Backup & Replication is that , this is an Excellent Backup solution ,so much user Fridley , easy to be integrate and very fast and powerful in virtualization and cloud Environments you can go for it ,I think it is one of the best solution. in case you have only on-premise physicals solution in DC you may think about anther solution .

I don't like to give 10 for any vendor. So on a scale of one to ten, I would say, Veaam Backup & Replication is a Nine/10.

I am now Veeam certified , so I am support Veeam. It took a lot of tough time for me to be certified in Veeam. Their exam is very, tough. So, they need to expand the bar. They should make it slightly easier, because the Veeam  exam is one of the hardest exams I have done. Most of the exam Questions is  depends on different  scenarios. The exam time is very short compared with the number of questions there. , so you will not have a time to read all the questions and give the answers. I believe they should make it easier.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
KoenTeugels - PeerSpot reviewer
Storage Presales at Huawei
Real User
Top 5
A high performing software for backup, replication and restoration of data
Pros and Cons
  • "Instant recovery, ease of use, and integrations are some of the valuable features."
  • "It would be preferable if they could introduce a complete Linux version instead of relying solely on Microsoft for management. There should be a unified integration of all their products. Currently, there are various products like cloud backup and others that exist separately. It would be better if they could create a single comprehensive platform or product, as opposed to having disparate products that lack proper communication between them."

What is our primary use case?


We use Veeam Backup & Replication mainly for backup purposes.

What is most valuable?

Instant recovery, ease of use, and integrations are some of the valuable features.     

What needs improvement?


It would be preferable if they could introduce a complete Linux version instead of relying solely on Microsoft for management.
There should be a unified integration of all their products. Currently, there are various products like cloud backup and others that exist separately. It would be better if they could create a single comprehensive platform or product, as opposed to having disparate products that lack proper communication between them.

For how long have I used the solution?

I have an experience of ten years with Veeam Backup & Replication.

What do I think about the stability of the solution?

I would rate the stability nine out of ten.

What do I think about the scalability of the solution?

It's highly scalable if at a proxy zone.

I would rate the scalability seven out of ten.

How are customer service and support?

The technical support is quite supportive.

How would you rate customer service and support?

Positive

How was the initial setup?

The setup is on-premises and takes half a day for the first part. The next part takes a few hours

The deployment process requires a few steps, to download the file and follow the standard procedure as instructed.

I would rate the initial setup nine out of ten.

What's my experience with pricing, setup cost, and licensing?

The changes in pricing have been an interesting aspect. It seems to have become pricier, resulting in a reduction in affordability. There are extra expenses involved, including hardware requirements and the procurement of operating system licenses, which must also be taken into account.


I would rate the price seven out of ten.

What other advice do I have?


The use varies according to the customer’s specific requirements. It serves as a commendable backup option for on-premises VMware setups. However, for alternative scenarios or situations demanding a worldwide scope, there might be alternative solutions available within the market.
I would rate eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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PeerSpot user
Consultant at a integrator with 5,001-10,000 employees
Real User
Quick, easy to work with, and good support for Microsoft products
Pros and Cons
  • "Veeam is quick, easy to work with, and its support for Microsoft products is good. They also provide adequate solutions for backing up Microsoft applications in the cloud, such as Office 365."
  • "Veeam needs to have more support for non-Windows systems and other databases. For example, I can do SQL with Veeam but not Informix or Oracle. This is unfortunate because we have many partners with Oracle systems and Informix databases, and Veeam does not yet have the agents we need for specific Oracle and UNIX operating systems."

What is our primary use case?

We primarily use Veeam Backup and Replication in small installations and projects with Windows as well as standard Linux systems. We also use it as a backup solution for cloud products such as Office 365. In total, we have around 14 Veeam users, which covers about 100-200 devices using it.

Regarding the technical implementation, we have three primary technical personnel that maintain our use of Veeam. Because our company is multinational, with data centers located in Nordic countries such as Finland, we often have conferences outside our country and we share the services used to configure and perform the maintenance of our systems when needed. In this case, I can't point to an exact number of all the technical staff involved with Veeam throughout the greater organization.

Ideally, when it comes to backups, we prefer to use only one solution rather than two. However, we also have customers in the healthcare sector in Portugal who are using legacy UNIX and Oracle systems, and Veeam does not have agents for these operating systems. So when these customers want to create disaster recovery plans, we like to use Commvault to set up replication and create backup copies of the data code.

What is most valuable?

Veeam is quick, easy to work with, and its support for Microsoft products is good. They also provide adequate solutions for backing up Microsoft applications in the cloud, such as Office 365.

What needs improvement?

Veeam needs to have more support for non-Windows systems and other databases. For example, I can do SQL with Veeam but not Informix or Oracle. This is unfortunate because we have many partners with Oracle systems and Informix databases, and Veeam does not yet have the agents we need for specific Oracle and UNIX operating systems.

Because we are limited to using Veeam on mainly Microsoft systems, we have to resort to another backup and replication provider, Commvault, to handle these other systems. In general, I think that Veeam needs more improvement in terms of support for other applications and IT systems. It would be much more convenient for us to have all our backups for the different systems covered under one solution only, rather than having to use Veeam alongside other solutions like Commvault.

For how long have I used the solution?

I have been using Veeam for a couple of years now. 

What do I think about the stability of the solution?

As far as I've been using it, it has been a stable solution.

What do I think about the scalability of the solution?

With regard to scalability, we don't have any problems in terms of basic Windows systems.

How are customer service and technical support?

Our local support team for Veeam is composed of four technical members who assist with support across the board. In first line support, there are more support members, but in second line support there are only two to three people who can support our customers. However, the problems are generally so easy that when using Veeam across our data centers, there aren't many support issues that can't be solved quickly.

How was the initial setup?

It took us about five weeks to install Veeam in our environments and to implement it with our various solutions. We did not have much trouble with the initial setup, and it wasn't very difficult to work with.

What about the implementation team?

We have implemented Veeam in-house, as it is very important for us to do it this way when it comes to backups and data replication.

What's my experience with pricing, setup cost, and licensing?

We pay yearly licensing fees for Veeam in our data centers where we're using disaster recovery and replication between our many solutions, especially cloud solutions. From the beginning, we've done our licensing from a separate channel through our data center team in Seattle.

What other advice do I have?

Veeam is a good backup product but it definitely needs more complexity when it comes to supporting different types of systems and applications. That said, it works perfectly for how we use it in our Microsoft solutions and I know we will continue to use it.

I would rate Veeam Backup and Replication a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
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Updated: March 2024
Buyer's Guide
Download our free Veeam Backup & Replication Report and get advice and tips from experienced pros sharing their opinions.