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AhmedAZZAM
Senior IT Consultant at société de services et d'ingénierie en informatique
MSP
Top 20
Easy to deploy with good snapshots and instant recovery capabilities

Pros and Cons

  • "The solution is very easy to deploy."
  • "The pricing could be improved."

What is our primary use case?

The solution is used primarily for backup and replication.

What is most valuable?

The solution is the best product to backup and replicate in a real-time virtual platform.

This is the only product in the world that can do the two actions. 

You can use a snapshot from many types of storage and restores granular items and functionality from the exchange, email, or any active data storage object. 

You can do instant recovery, which is quite helpful. If you have any problems, you can start your Veeam from the backup and use it to restore, and it will do it in the background.

The solution is very easy to deploy.

The solution scales quite well. The performance has been good.

We've found the solution to be very stable so far.

Overall, it's a very good product.

What needs improvement?

The pricing could be improved. They should work to make it less expensive.

In one case, the solution did not support a backup from EIX Unix from IBM. This is the only handicap I've found in relation to the product.

For how long have I used the solution?

I've been using the solution for about three years at this point. It's been a while.

What do I think about the stability of the solution?

The solution is quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's quite reliable. The performance is good.

What do I think about the scalability of the solution?

We've deployed the solution for 10 to 20 customers.

The solution can scale. If a company needs to expand, it can do so.

How are customer service and technical support?

I've had some previous experience with technical support, and I don't really have any complaints. They were knowledgeable and responsive and I would say I've been satisfied with their assistance overall.

How was the initial setup?

The solution is very easy to deploy. It's one of the selling points of the product.

What's my experience with pricing, setup cost, and licensing?

The pricing is increasingly becoming more and more expensive. In 2020, it was a good price. After the last version, 10, the price has been very, very high.

What other advice do I have?

I'd rate the solution at a nine out of ten overall. If it weren't for the pricing issues, I'd likely rate it higher. It's a really great solution in general.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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CA
Director of Information Technology and Communications at Enertotal sa esp
Real User
Top 20
Stable, scalable, easy to setup, offer good support

Pros and Cons

  • "It's not complex to replicate and back up the system."
  • "I would like to see the replication and a recovery plan of the servers in the cloud. It's very important."

What is our primary use case?

We use this solution for virtualization with VMware. I have approximately 50 servers. We also use it for replication of the file server.

How has it helped my organization?

There haven't seen any changes to the way the organization has improved.

What needs improvement?

I would like to see the replication and a recovery plan of the servers in the cloud. It's very important.

For how long have I used the solution?

I have been using this solution for three months.

We use one of the first versions of this product.

What do I think about the stability of the solution?

It's a stable product. I would rate it an eight out of ten.

What do I think about the scalability of the solution?

It's a scalable solution.

In our company, we have one administrator and one other operator who use it. One person for each server.

Based on the orders we receive, we will continue to use this product.

How are customer service and technical support?

Technical support is good. I would rate them an eight out of ten.

Which solution did I use previously and why did I switch?

Previously, I was using IBM Spectrum.

Three months ago, I made the decision to change to Veeam Backup & Replication because IBM solutions are expensive.

IBM is very good software, but the problem is the cost. I would rate IBM a ten out of ten.

I was also using Acronis, but I wasn't sure of it. I did not have the experience with it.

How was the initial setup?

The initial setup is straightforward. It's easy.

It's not complex to replicate and back up the system.

What about the implementation team?

We used an integrator, reseller, and a public consultant, which was very expensive.

The experience was good but it was a bit of a process with a bit of a struggle.

What's my experience with pricing, setup cost, and licensing?

This is an expensive product, so reducing the cost would be an improvement. The difference between IBM and Veeam Backup & Replication is insignificant.

It is approximately $4,000 to $5,000 for the purchase of the product and I paid an additional $2,000 for the renewal.

What other advice do I have?

For large enterprise companies, I would suggest IBM, but for small companies, I would recommend Veeam Backup & Replication.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Enrico Boseli
CTO at a tech services company with 201-500 employees
Real User
Top 5Leaderboard
Top-notch replication and reporting

Pros and Cons

  • "The replication feature has proven to be the most valuable feature for us."
  • "Sometimes Veeam is not that effective when it comes to legacy environments."

What is our primary use case?

We use Veeam to back up our customer's processes. We use it to save and store data and to replicate it from one site to another for data replication and disaster recovery.

In total, about 30 employees use this solution. 

What is most valuable?

The replication feature has proven to be the most valuable feature for us.

The backup feature is good, but the replication as a technology at the time we chose Veeam was really effective.

Also, this solution is extremely user-friendly. They recently added a new reporting feature which has been really good. 

What needs improvement?

Overall, it's a great technology; it's a great product. But Veeam has always been dedicated to the virtual environment — mostly the Intel virtual environment. In our market, the Italian market, there are many companies that have legacy environments that need to be backed up, and sometimes Veeam is not that effective when it comes to legacy environments.

What do I think about the stability of the solution?

Veeam Backup & Replication is very stable and reliable. 

What do I think about the scalability of the solution?

We installed it on-prem according to our customer's specifications. I would say it's a good product with fine scalability. I've never tried it in a very large environment, so I can't speak for large enterprises; however, I do know that some large companies use it.

How are customer service and technical support?

The customer service is good and reliable.

How was the initial setup?

The initial setup was very easy.

What's my experience with pricing, setup cost, and licensing?

We resell perpetual licenses. We sell monthly licenses, too. Although the pricing could always be better, I'd say it's fair — it's not overpriced. 

What other advice do I have?

Veeam Backup & Replication is a great product for a virtual environment — it's really effective.

From a technical point of view, it's very effective — I think they're doing great. Year after year, they announce many new features; they are definitely keeping up to date with the times. Many of their competitors have also released some sort of hardware as a repository together with their software. Still, I think that Veeam will stay software-only, which is fine. I think they're doing good.

Overall, on a scale from one to ten, I would give Veeam Backup & Replication a rating of eight. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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MM
Key Customer Manager at a tech vendor with 11-50 employees
Real User
Top 5
Easy to install with good virtualization and the capability to scale

Pros and Cons

  • "For virtualization it's perfect."
  • "The pricing could be better."

What is most valuable?

For virtualization it's perfect.

The solution is very simple to install. The support and maintenance are also very easy.

The solution can scale.

For the most part, the stability is okay.

What needs improvement?

The solution is pretty much the same as a solution such as Comet, however, the only difference is that this is a bit weaker and not so strong at covering the applications and the physical servers side.

This solution is very young and they don't have a lot of references. 

For physical servers and some applications like SAP and databases, they're less good.

It's not quite as secure as Comet.

The pricing could be better.

For how long have I used the solution?

I've been using the solution for more than five years.

What do I think about the stability of the solution?

The stability is okay. It's not as good as Comet. Veeam is stable, however, it's not quite optimized correctly.

What do I think about the scalability of the solution?

The solution is scalable, however, Comet is better in this regard. That said, if a company would like to expand, they can do so.

We have about 2,000 users on the solution. We have about 15 customers using the product.

How are customer service and technical support?

Technical support is fine. They are helpful and responsive. We're satisfied with the level of service they provide.

Which solution did I use previously and why did I switch?

I've also used Comet, which I would describe as better almost across the board, except for the virtualization.

How was the initial setup?

The installation is pretty easy. It's not too complex.

It's 20% faster to install than Comet. It doesn't take too long to deploy.

Once everything is set up, it's very easy to maintain everything.

What's my experience with pricing, setup cost, and licensing?

The solution keeps getting more and more expensive. They should work on the pricing.

Every year, they seem to raise the price by 10-15%. They used to be cheap. Now they are costly.

What other advice do I have?

We have the solution deployed both on-premises and on the cloud.

I'd rate the solution at an eight out of ten. We're quite satisfied with the solution overall.

I'd recommend this solution to others.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Damian  Brand
IT Manager at OceanWeb Ltd
Real User
Absolutely stable, doesn't involve a lot of management, and does what we need it to do in the background

Pros and Cons

  • "Its simplicity and the fact that it just works are most valuable. We kind of set it up and generally forget about it. It does what we need it to do in the background, and it doesn't involve a lot of management."
  • "It is always nice to get products cheaper."

What is our primary use case?

We use it internally for our own systems, and we have slightly less need on our clients' side, just because they rarely need that kind of system. We can achieve it with other tools.

What is most valuable?

Its simplicity and the fact that it just works are most valuable. We kind of set it up and generally forget about it. It does what we need it to do in the background, and it doesn't involve a lot of management.

In terms of functionality, it's pretty good, There is a lot of variety in what it can do and how it can back up. We probably use only 10% of what it is kind of capable of, so we're not really pushing the boundaries of it and having any problem.

What needs improvement?

It is always nice to get products cheaper.

For how long have I used the solution?

We have been dealing with this solution for maybe five years.

What do I think about the stability of the solution?

It is absolutely stable. We tend to set it and forget it. It has been a very reliable solution.

How are customer service and support?

We don't really have much experience with their support. Over the five years, we've maybe put in one or two tickets, and that's about it.

How was the initial setup?

It is very simple. It is pretty self-explanatory as long as you understand the virtual environments that you're working with. Veeam itself is pretty easy.

What's my experience with pricing, setup cost, and licensing?

It is always nice to get products cheaper. 

Technically, it saves you a lot of money. If you wanted to buy the same functionality out of vSphere, you would spend thousands to essentially get the same functionality.

What other advice do I have?

I would highly recommend it, but it also depends on whether or not it all fits in with the clients and the pricing model. It is like any backup solution. You have to consider what you're trying to get out of it before you go ahead and configure it, but for backup and replication across hosts, it works really well.

I would rate it a nine out of 10 for what it does. I don't know anything that does it as well.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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PL
IT Manager/System Admin at Sprague Europe
Real User
Top 20
Multiple functions, simple to use and install, and well-documented

Pros and Cons

  • "I'm pleased with the ability to search for documents; it's very useful."
  • "Scalability, as well as licensing costs, need to be improved."

What is our primary use case?

This solution is used to backup, restore, and replicate our data.

What is most valuable?

It's an easy-to-use tool with multiple functions.

The replication is easy.

It provides good findability of the missing documents.

I'm pleased with the ability to search for documents; it's very useful.

There is a lot of documentation available online. The Veeam forum is a great place to start because it contains a great deal of information.

What needs improvement?

Scalability, as well as licensing costs, need to be improved.

I like the idea of a web-based version or a web console. That is the top priority for us.

For how long have I used the solution?

We have been using Veeam Backup & Replication for more than five years.

We are working with the latest version.

What do I think about the stability of the solution?

Some features are missing, such as web-based versions. 

I only have the software on the machine, and I must log in to use the software. There are some features that are missing in terms of stability.

What do I think about the scalability of the solution?

Scalability needs to be improved.

In our organization, I am the only user from the IT department.

How are customer service and support?

I contacted technical support in the middle of last year. There was an issue with our Veeam account that was resolved in a matter of days.

How was the initial setup?

The initial setup is straightforward. 

It is just a small installer. That was all there was to it, we just needed to fill in some options.

What's my experience with pricing, setup cost, and licensing?

The licensing cost needs improvement.

We have a yearly perpetual license. 

Which other solutions did I evaluate?

I was comparing Veeam to Dell DPS, and I was looking for information on products other than Veeam or Dell but were somewhere in between.

What other advice do I have?

My advice is to determine whether the version they have is the correct one that they require, as Veeam has three different versions. As a result, you must determine which version is appropriate for your organization. That is a mistake that we have made in the past.

I would rate Veeam Backup & Replication an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Ali Mansouri
Network System Specialist at a tech services company with 51-200 employees
Real User
Top 5
Strong backup integrity, high backup and replication performance, and reliable

Pros and Cons

  • "I have found one of the most valuable features to be the integrity of the backups."
  • "think backing up from physical servers and ransomware security needs some improvements."

What is our primary use case?

The solution can be used for backing up data such as virtual machines, data servers, and applications.

How has it helped my organization?

We was concern about ransomware attack and with Veeam now we are protected. Thnaks Veeam

What is most valuable?

I have found one of the most valuable features to be the integrity of the backups. It does a great job at taking backups of physical servers and doing replications. The integration with their storage is done well.

What needs improvement?

I think backing up from physical servers and ransomware security needs some improvements. However, they have improved in the newer release by encrypting the backup server.

In upcoming releases, I do not want the UI to change, this is important for individuals using the solution. If there are many changes then they have to keep learning the UI over and over again making it difficult.

For how long have I used the solution?

I have been using the solution for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

In my experience, I have found the solution to be stable. You are able to scale out to repositories well. You can add all servers together as a bundle and use them as a scale-out repository. 

How are customer service and technical support?

The technical support is great. They have comprehensive FAQ information that can be searched for whatever your needs are.

Which solution did I use previously and why did I switch?

I have used Veritas in the past and it does a better job at backing up servers.

Please, take a look at my Veeam Backup and Replication course

👉Get Full Veeam Backup Course Zero to Hero

How was the initial setup?

The installation is simple, it takes less than 15 minutes.

What's my experience with pricing, setup cost, and licensing?

This solution requires a license and the organizations I was involved in were using an enterprise license.

What other advice do I have?

I would recommend using this solution to others.

I rate Veeam Backup Replication a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Director Cloud Backup and DRaaS at a tech services company with 51-200 employees
Real User
Top 20
Reasonably-priced and offers good support for virtualization, but it was not built for the cloud

Pros and Cons

  • "We have evaluated other solutions but Veeam is the best for virtualization."
  • "There is a lot of room for improvement, but the primary issue we have is that it's not built for the cloud."

What is our primary use case?

We are a managed service provider and we run a cloud backup company. We provide cloud backup services for customers and our primary platform is Veeam. 

What is most valuable?

The primary reason that we use Veeam is the market share.

What needs improvement?

There is a lot of room for improvement, but the primary issue we have is that it's not built for the cloud. It wasn't designed for it but we're making it work.

For how long have I used the solution?

We have been using Veeam Backup & Replication for 10 years.

What do I think about the stability of the solution?

There are bugs and other things that go wrong in almost any environment, although it's not that there's anything wrong with the product. That's just life in IT.

What do I think about the scalability of the solution?

Scalability-wise, it is okay, although it could be better.

We use it internally, although it revolves around our clients.

How are customer service and technical support?

Technical support is good and I would rate them a seven out of ten. The rating would improve if they were better at following up.

How was the initial setup?

The initial setup is complex. Our is a very large project to run in the cloud.

What about the implementation team?

We have our own Veeam certified engineers who deploy and maintain it.

What's my experience with pricing, setup cost, and licensing?

We spend hundreds of thousands of dollars on Veeam each year, although it is not expensive for what we get.

The licensing is something that could be improved.

Which other solutions did I evaluate?

We have evaluated other solutions but Veeam is the best for virtualization.

What other advice do I have?

My advice for anybody who is considering Veeam is that it's a good product. We do not have an environment that is user-centric, where I can make specific suggestions otherwise.

We are currently using version 10 and plan to move to version 11 within the next two months.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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