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Veeam Backup & Replication OverviewUNIXBusinessApplication

Veeam Backup & Replication is the #1 ranked solution in our list of best Backup and Recovery Software. It is most often compared to Rubrik: Veeam Backup & Replication vs Rubrik

What is Veeam Backup & Replication?

Veeam® Availability Suite™ delivers something fundamentally different — Availability for the Always-On Enterprise™ — leveraging IT investments in server virtualization, modern storage and the cloud to help organizations meet today’s service-level objectives, enabling recovery of any IT service and related applications and data within seconds and minutes.

https://www.veeam.com/vm-backup-recovery-replication-software.html

Veeam Backup & Replication is also known as Veeam Backup and Replication, Veeam Availability Suite.

Veeam Backup & Replication Buyer's Guide

Download the Veeam Backup & Replication Buyer's Guide including reviews and more. Updated: September 2021

Veeam Backup & Replication Customers

Vodafone, American Standard Brands, Welch’s, University of Florida, Tata Global Beverages Limited, National Bank of Abu Dhabi, Hirslanden Private Hospital Group, MacLean-Fogg Company

Veeam Backup & Replication Video

Archived Veeam Backup & Replication Reviews (more than two years old)

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SP
Virtualization Consultant at Bahwan IT
Consultant
Easy to use, good support, and the backup and restore features are very fast

Pros and Cons

  • "The user interface is good and it is very easy to use."
  • "I would like to have the capability of backing up a physical machine, as opposed to just a VM."

What is our primary use case?

We are a Veeam distributor and this is one of the solutions that we use, and also implement for our clients. 

We have been using an on-premises deployment. It is installed in our VMs, and we have created a backup repository. It performs a daily incremental backup, and on the weekend it performs a full backup. 

What is most valuable?

The restore option is very fast when restoring the VM, and it is the most valuable feature for me.

The user interface is good and it is very easy to use.

What needs improvement?

I would like to have the capability of backing up a physical machine, as opposed to just a VM.

For how long have I used the solution?

We have been using this solution for about one month.

How are customer service and technical support?

The support team is very friendly and they have helped us a lot. When we have needed any help or support, we have been able to reach them.

Which solution did I use previously and why did I switch?

I used to use IBM Tivoli, and I find that the backup and restore operations are much faster with Veeam. The price of Veeam is much lower than the IBM solution. In Veeam we can use different kinds of storage, whereas, with IBM, we could only use a tape backup.

How was the initial setup?

Veeam is very easy to implement. The installation is easy, and you do not need a technical person to be present.

The deployment takes approximately two hours, including configuration.

What about the implementation team?

We had some assistance from our contact with Veeam in Dubai.

What other advice do I have?

We are happy that we are using Veeam.

I would rate this solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Martin Potgieter
IT Director at FNF
Real User
Top 5
An excellent replication solution that's easy to set up, has good compression, and offers great stability

Pros and Cons

  • "The whole replication aspect of the solution is excellent because it compresses the data so well."
  • "It would be ideal if users could know that their data is backed up and have some security functionality where you can actually use the backup to spin up a new cluster and take it from there."

What is our primary use case?

We primarily use the solution for backup and replication.

What is most valuable?

The whole replication aspect of the solution is excellent because it compresses the data so well. 

The way you get everything on one pane and see the whole environment because you're top is one of the reasons I really like Nutanix.

What needs improvement?

It would be ideal if users could know that their data is backed up and have some security functionality where you can actually use the backup to spin up a new cluster and take it from there. 

If they can create a virtual environment with the traffic environment that would be beneficial.

For how long have I used the solution?

I've been using the solution for over a year.

What do I think about the stability of the solution?

The solution is very stable once it's up and running.

What do I think about the scalability of the solution?

The solution is easily scalable if you have to move to a larger site.

How are customer service and technical support?

Nutanix technical support is excellent. You can't get better. You won't get better.

Which solution did I use previously and why did I switch?

I used HP, the normal three-tier environment, and I wanted to go to upper coverage, so I switched.

How was the initial setup?

The initial setup is easy.

What about the implementation team?

We handled the implementation ourselves.

What other advice do I have?

We're using the on-premises deployment model.

The solution has some really nice features, but there is a lot of competition in the open-source market. I'd truthfully also prefer an open-source solution as well.

I would rate the solution nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Veeam Backup & Replication. Get advice and tips from experienced pros sharing their opinions. Updated: September 2021.
541,462 professionals have used our research since 2012.
it_user675693
Solution Architect / Delivery Manager - Salesforce CRM - Tech Mahindra at Tech Mahindra (formerly Mahindra Satyam)
Real User
Very flexible solution, but needs more integration with cloud service providers

Pros and Cons

  • "Very flexible, all-in-one solution."
  • "Needs better integration with cloud service providers."

What is our primary use case?

I handle managed backup services for one of my clients. I implement and manage these solutions.

How has it helped my organization?

The company has its own Veeam backup infrastructure to offer this service. It manages billing, etc.

What is most valuable?

The flexibility is the most valuable feature. It is an all-in-one solution for all kinds of infrastructure (physical, cloud, VM).

What needs improvement?

Provide more integration for cloud providers such as Google Cloud, Azure and AWS.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is stable. The solution has great potential in the backup and replication domain.

What do I think about the scalability of the solution?

It is highly scalable, and I consider it to be the most important feature. It works on any kind of infrastructure including physical, Hyper-V, VMware, and cloud-based.

How are customer service and technical support?

The technical support is quite responsive, and very good. Tickets are within their SLA, and the response time is based on the priority of the ticket that you raise.

Which solution did I use previously and why did I switch?

I have worked with all of the major products. These include Azure Backup, Microsoft Data Protection Manager (DPM), Commvault, Veritas Backup Exec, and others. The product you choose depends on the type of infrastructure and the type of backups you need to have. This one can be used for all kinds of infrastructure.

How was the initial setup?

The setup is straightforward with a very aesthetic graphical user interface. It can take anywhere from one day to a month to fully deploy, depending on the requirements.

What about the implementation team?

I handled the installation and implementation of this product myself.

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing is quite competitive with other products. I would not says that it is much higher, neither is it low.

What other advice do I have?

I am certified with the Veeam Sales Professional (VMSP) accreditation. This qualifies people to demonstrate and sell the product.

I would rate this solution seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PP
Senior IT Infrastructure Manager at a computer software company with 11-50 employees
Reseller
It has application awareness and quick migration capabilities

What is our primary use case?

Centralized backup Remote WAN backup copy Replica Physical server backup.

How has it helped my organization?

If it backs up, then I'm sure it will restore!

What is most valuable?

Application awareness (via Windows VSS Writers, Oracle RMAN integration, etc.) Quick migration.

What needs improvement?

Dedupe capabilities.

For how long have I used the solution?

More than five years.

What is our primary use case?

  • Centralized backup
  • Remote WAN backup copy
  • Replica
  • Physical server backup.

How has it helped my organization?

If it backs up, then I'm sure it will restore!

What is most valuable?

  • Application awareness (via Windows VSS Writers, Oracle RMAN integration, etc.)
  • Quick migration.

What needs improvement?

Dedupe capabilities.

For how long have I used the solution?

More than five years.
Disclosure: My company has a business relationship with this vendor other than being a customer: IT Services Firm: we are Veeam Partner too and sell it to our customers, along with others brand
MA
Technical Presales Consultant/ Engineer at a wholesaler/distributor with 10,001+ employees
Real User
Top 5Leaderboard
Rotating HDDs for offline backups use case

What is our primary use case?

Protection of virtual workloads.

What is most valuable?

Rotating HDDs for offline backups use case Instant VM recovery with vPower NFS and SureBackup, also known as Recovery Assurance by other vendors.

What needs improvement?

Relying on open source infrastructure for Veeam's architectural components instead of Microsoft for OS and DB. Support for containers, and agent-less KVM backups, and Citrix environments.

What is our primary use case?

Protection of virtual workloads.

What is most valuable?

  • Rotating HDDs for offline backups use case
  • Instant VM recovery with vPower NFS and SureBackup, also known as Recovery Assurance by other vendors.

What needs improvement?

  • Relying on open source infrastructure for Veeam's architectural components instead of Microsoft for OS and DB.
  • Support for containers, and agent-less KVM backups, and Citrix environments.
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
SR
Project Manager at renaissance group
Real User
Top 20
Integrates Between Server and Replication Station

Pros and Cons

  • "We get a lot of features with Veeam and we are happy to use this solution. After shutdown, the servers here automatically turn off and Veeam is keeping up all this. It's tension free work."
  • "We try to compare Veeam with other solutions because we are the operations. Then we can give the answers for improvement which is the specific additional system features that other solutions provide."

What is our primary use case?

Our primary use case with Veeam Backup & Replication is as the intermediate agent. Veeam integrates devices between the main server and the replication station.

We set this resolution between the main server and our replication machine. It is getting images from VMware. We serve up with Veeam and it responds to the daily load. 

With Veeam Backup & Replication, replicated servers will be picked up again from the new location station machine. Now our table updates are available automatically. 

We get a lot of features with Veeam and we are happy to use this solution. After shutdown, the servers here automatically turn off and Veeam is keeping up all this. It's tension free work.

How has it helped my organization?

Veeam Backup & Replication assists us to improve to good infrastructure. 

  1. Veeam system makes a server image that is relative to our network requirements. 
  2. We get strong back-up capability.
  3. We are announcing to users that our server will not shut down for a single second. 
  4. Failover with Veeam is okay. 
  5. We are trying to make NES Network Extronance and Network Express copy to replication server using Veeam.
  6. Using distribution file systems, we take backups from users and clients. 
  7. We use copies struck to one server by Veeam and make it replication-to-replication. 
  8. We use Veeam for replication-to-replication virtual machines.

With Veeam Backup & Replication, data is secure and strongly stored to replication machines. If we consider the IT systems and infrastructure, then Veeam is making us environmentally friendly.

We are not taking more human resources to take manual back-up systems. With Veeam, we are not taking manual copies to offline or online backup. This is not necessary.

Also, we are reducing the maintenance cost for hardware because of not deploying more than required for our infrastructure.

Veeam helps us on data confidentiality using a simple file transfer. The set of file systems in our data is open, but when we use Veeam, we just make an image, a compact file. Nobody can open it and no one can keep it. 

The ransomware and other exploits cannot attack this file. Veeam optimizes our cost for recovering files and data. In this way, Veeam Backup & Replication is a help to our company.

What is most valuable?

We evaluated different options and we picked the most significant one, Veeam. The main features about the Veeam Backup & Replication suite I like are:

  • If a Veeam image is copied to a replication machine, then Veeam automatically checks to see if ransomware attacked or not. 
  • Veeam will automatically check if a file is corrupt or not. If a file is corrupt, then it will not make a backup copy to the replication server. That means the corrupt file is not copied to replication. 
  • We have confidence that our replication image is good and not corrupted as VM machines.

These are the significant features and there are a lot of features with Veeam. You need to first check out the Veeam website.

    What needs improvement?

    As far as additional features, in the comparative market, a lot of solutions are now from VMware. Cisco has its own solution for replicating back-ups and administration. 

    We try to compare Veeam with other solutions because we are the operations. Then we can give the answers for improvement which is the specific additional system features that other solutions provide.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    Personally, my experience with the stability of Veeam Backup & Replicate is very good. I tested and I uploaded it in virtualization in my private cloud, i.e. private infrastructure. 

    If we would like to use the networking system or any of the hardware-based VM systems, then it will likely be a larger investment. If you have only a little to invest in the application-based VM system, then it is okay. Veeam is a cost-effective solution

    What do I think about the scalability of the solution?

    Scalability with Veeam Backup & Replicate is very good. On our team:

    • They try to get the support of reference material for the software base. 
    • They already made a package using Veeam on a single machine license. 
    • If you having 50 VM machines, virtual machines, then you can take 10 packages. 
    • This requires a 1 to 10 heavy package license. Then you can increase your VMs repeatedly. 
    • If you would like to engage your infrastructure more than 50, more than 100, more than 1000, then you can enterprise license Veeam and have the machines in your infrastructure 

    My only concern about Veeam Backup & Replicate is that it could be more open.

      How are customer service and technical support?

      In previous times, we were getting technical support from the Veeam team directly from their Los Angeles office and Namibia. They had given us some numbers and contacts. They were giving us support and they introducing the new features or new deployments.

      What I have seen with experience is that technical support is quite good. I am pleased with Veeam customer support operations. They are straightforward.

      I got downloaded information from online and I tried that. Personally, then I got 90% accuracy for the administration that I tried. I had about a 90% success rate with online info-services.

      After that, I spoke directly with Veeam customer support on a call to Los Angeles. They gave the support and it was very easy. 

      Which solution did I use previously and why did I switch?

      Before using Veeam Backup & Replication, we had not deployed any backup systems in the company.

      What's my experience with pricing, setup cost, and licensing?

      Actually, the most important criteria for us when considering a solution is service. When we are taking a decision regarding the hardware or software or any applications, then first we need to tell where and what the services they are giving us. Then we evaluate the service level element. 

      The main important criteria when selecting a vendor are then what are the features and services available in the devices or applications. This should be our main selection path to select any hardware devices or applications. 

      Because of our world, in the market, we can get low prices on devices or we could then see what is available. What I actually need is what I need to deploy, the features I need to be deploying in my architecture. That needs to be considered first in systems administration because the price can vary. 

      In my personal experience, these values and features should be the first standard for selecting a device or application.

      Which other solutions did I evaluate?

      We started thinking of the new systems. We surveyed from IT Central Station and several other portals that are available online. We got the reports and we did the contact with the vendors.

      What other advice do I have?

      For the Veeam Backup & Replication software, we care about the system dependency on software-based, not the hardware-based licenses. For actualization concepts and hyper-connection concepts, businesses can easily use Veeam replication and instances.

      I would rate Veeam Backup & Replication a ten out of ten. The reason, first of all, is because Veeam provides what I need for my devices, my services, and service providers. 

      With Veeam Backup & Replicate, I'm getting the full service of what I need.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      TM
      Director of Enterprise Infrastructure Services with 501-1,000 employees
      Real User
      Easy to use, set up, and manage

      What is our primary use case?

      Backup and recovery.

      How has it helped my organization?

      Veeam was very easy to use, set up, and manage.

      What is most valuable?

      Backup and restores.

      What needs improvement?

      Support for HPE catalyst copy and cloud bank It could also improve on its cloud tier, to tier data to the cloud once it is backed up.

      For how long have I used the solution?

      Three to five years.

      What is our primary use case?

      Backup and recovery.

      How has it helped my organization?

      Veeam was very easy to use, set up, and manage.

      What is most valuable?

      Backup and restores.

      What needs improvement?

      • Support for HPE catalyst copy and cloud bank
      • It could also improve on its cloud tier, to tier data to the cloud once it is backed up.

      For how long have I used the solution?

      Three to five years.
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      OZ
      Infrastructure Section Head at citystars Properties
      Real User
      We can now restore a single email box with all of its folder contents

      Pros and Cons

      • "It has helped us transfer the solution in two days instead of working for a minimum of one week to ten days."
      • "I would like for them to develop the ability to fix the way it does backups. We can't pick a backup for one database. We have to do a backup on the whole Exchange VM. I'd like for them to change it to where we can do individual backups."

      What is our primary use case?

      Our primary use case is for a backup solution for our front-end servers. 

      How has it helped my organization?

      It has improved my organization by 90%. Now we can restore a single box with all of its folder contents. We could install one email, one folder or one lead and it could have still one email. This has helped us a lot. Before we used to store the entire database and then we would go to the single mailbox we need to use and we could restore it. Now we could do it instantly whereas it used to take three to four days. 

      What is most valuable?

      We migrated our servers from physical to virtual with our B2B platform. We had a big problem when trying to transfer our site server that was about six terabytes to the new environments. We wanted to do it with minimal effort and without changing the permission because if we do a copy, the permissions won't work. We put a Veeam Windows agent on these physical servers, did a backup and then we were able to take this backup as a drive that is connected to the new VM environment. It has helped us transfer the solution in two days instead of working for a minimum of one week to ten days. 

      What needs improvement?

      I would like for them to develop the ability to fix the way it does backups. We can't pick a backup for one database. We have to do a backup on the whole Exchange VM. I'd like for them to change it to where we can do individual backups. 

      I would like for it to work with Oracle VM. 

      For how long have I used the solution?

      Less than one year.

      What do I think about the stability of the solution?

      The solution is very stable. It has worked well since we deployed it. We haven't had any problems until now. It's currently used daily. We do backups daily, weekly and monthly.  

      What do I think about the scalability of the solution?

      It's scalable. We are planning to increase usage. We are planning to buy new Oracle hardware and plan to add them to the same solution. It doesn't work with Oracle VM which is an issue.  

      We currently have 500 users that include top management, financial people, and engineers. 

      How are customer service and technical support?

      The solution's technical support is good. They respond within a 20-hour timeframe. The issue that comes up with them is that our weekends don't overlap. We have off Friday and Saturday and they have off Saturday and Sunday so when we submit a request it can take a long time for them to respond. I would rate their technical support a seven out of ten.  

      Which solution did I use previously and why did I switch?

      We had been previously using HP Data Protector. We switched to virtualization. We switched to Veeam because the person who promoted it explained its benefits well. 

      How was the initial setup?

      The initial setup was very straightforward. The company that we hired came in and installed it without a hitch. Now we can use it efficiently without their help. The deployment took one day. We did have a problem when we started working with it. The difference between the restore points wasn't clear. Up until this point, we're still not sure what effect it has on our backup. I would like this to be made more clear. It's easier for us to directly put it on tapes than to first put it on storage. 

      As far as our deployment strategy went, we started with building our jobs. We took our jobs and tried to plan them on the system and we took VMs instead of files. It has worked up until now. After a month or so we did need to make some changes to some of our jobs.  

      What about the implementation team?

      Our integrator is one who generally deals with IBM and Lenovo hardware in Egypt and we were the first case they had working with a Veeam solution. They listened to what we needed and what we were asking for. We need on the job training so we needed their help for the first month or so after the installation. The engineer was very helpful in guiding us through the deployment. He was very professional. He helped us at the beginning but after a certain point, we had some issues and he would tell us that he'd get back to us but he never did. He was busy and didn't prioritize us because we're not his main customer. We turned for support from Veeam themselves and they were responsive and helped us.

      It requires two staff members for maintenance. They're two engineers that act as backup for each other. We really only need one engineer to administer everything but if he's not there, the other one is there as backup.  

      What's my experience with pricing, setup cost, and licensing?

      The pricing is good and affordable. 

      What other advice do I have?

      I would advise someone considering this solution to find a good implementor who can help you during and after the implementation. 

      I would rate it a nine out of ten. It's a good product that we can rely on, it has many features and works on many platforms. It's a very good product.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      ITCS user
      Network Administrator at a wholesaler/distributor with 201-500 employees
      Real User
      Little to few failed backups and the replication feature has been very useful to instantly recover a VM

      What is our primary use case?

      VMware backup, but considering to implement Veeam's replication feature to use as part of our DR solution.

      How has it helped my organization?

      Reliable and easy-to-use backup and restore. Version 9.5 has been the most reliable with little to few failed backups.  

      What is most valuable?

      Replication feature is very useful to instantly recover a VM. Not only can Veeam be used for backups, but also for DR usage as well.

      What needs improvement?

      Version 9.5 has been proven to be reliable, and U3a VMware 6.7 works without issues. Maybe synchronous replication.

      For how long have I used the solution?

      Three to five years.

      What is our primary use case?

      VMware backup, but considering to implement Veeam's replication feature to use as part of our DR solution.

      How has it helped my organization?

      Reliable and easy-to-use backup and restore. Version 9.5 has been the most reliable with little to few failed backups.  

      What is most valuable?

      Replication feature is very useful to instantly recover a VM. Not only can Veeam be used for backups, but also for DR usage as well.

      What needs improvement?

      Version 9.5 has been proven to be reliable, and U3a VMware 6.7 works without issues. Maybe synchronous replication.

      For how long have I used the solution?

      Three to five years.
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      Tommy Myo Min Aung
      Senior System Engineer at a energy/utilities company with 501-1,000 employees
      Real User
      It's reliable and performs complete backups effortlessly. However, it could use a storage application.

      How has it helped my organization?

      It helps with process restoration. With Veeam, we never had backup or restoration issues. It is always good when performing complete backups. It always restores, when needed.

      What needs improvement?

      I would like to see a storage application in the next version of the product. 

      For how long have I used the solution?

      One to three years.

      What do I think about the stability of the solution?

      The stability depends upon your configuration. 

      What do I think about the scalability of the solution?

      I don't have a problem with Veeam's scalability.

      How is customer service and technical support?

      As long as you have enough storage and CPU, they know how to resolve it.

      What's my experience with pricing, setup cost, and licensing?

      The price is…

      How has it helped my organization?

      It helps with process restoration. With Veeam, we never had backup or restoration issues. It is always good when performing complete backups. It always restores, when needed.

      What needs improvement?

      I would like to see a storage application in the next version of the product. 

      For how long have I used the solution?

      One to three years.

      What do I think about the stability of the solution?

      The stability depends upon your configuration. 

      What do I think about the scalability of the solution?

      I don't have a problem with Veeam's scalability.

      How is customer service and technical support?

      As long as you have enough storage and CPU, they know how to resolve it.

      What's my experience with pricing, setup cost, and licensing?

      The price is slightly higher than its competitors.

      What other advice do I have?

      Veeam is what it is supposed to be.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      BO
      Systems Administrator at a financial services firm with 201-500 employees
      Real User
      Gold standard for backup and recovery

      What is most valuable?

      The ease of use and reliability of this solution are real assets. Also, it has an ease of use to work with a third party vendor.

      What needs improvement?

      The virtual sandboxes seem complex to setup so I have not invested time in leveraging this feature. It would be nice if this feature was more user-friendly.

      For how long have I used the solution?

      Three to five years.

      What do I think about the stability of the solution?

      This product has been very stable. Any issues that have come up are quickly resolved. 

      What do I think about the scalability of the solution?

      I have not experienced issues with scalability. I have deployed Veeam in two different environments for different employers of mine and both have been very solid. I am currently using ExaGrid as…

      What is most valuable?

      The ease of use and reliability of this solution are real assets. Also, it has an ease of use to work with a third party vendor.

      What needs improvement?

      The virtual sandboxes seem complex to setup so I have not invested time in leveraging this feature. It would be nice if this feature was more user-friendly.

      For how long have I used the solution?

      Three to five years.

      What do I think about the stability of the solution?

      This product has been very stable. Any issues that have come up are quickly resolved. 

      What do I think about the scalability of the solution?

      I have not experienced issues with scalability. I have deployed Veeam in two different environments for different employers of mine and both have been very solid. I am currently using ExaGrid as my backend storage and it has worked very well with Veeam.

      How is customer service and technical support?

      I would give the tech support team a rating of nine out of ten.

      How was the initial setup?

      The initial setup was very straightforward. I actually had a POC backing up our entire data center to an old SAN setup within a day.

      What other advice do I have?

      Veeam is the gold standard for backup and recovery. If you have a primary virtualized environment, it is a great choice. Veeam's agent for physical servers works well on our few remaining physical servers.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PH
      Senior Engineer with 501-1,000 employees
      Real User
      User-friendly backup of the whole virtual server

      Pros and Cons

      • "The most important part is that you actually know you have a backup of the whole virtual server."
      • "I have also been struggling with the storage and in some cases I need to move things due to performance."

      What is our primary use case?

      We are using Veeam at our college and we have been connected for a while now. We use it for backing up virtual servers in the Hyperwave and it is working very well. It works well for backing up services. We can backup Microsoft Exchange and Microsoft Sharepoint and it is actually easy to understand how to restore from it. It has an easy UI.

      How has it helped my organization?

      The most important part is that we know we have a backup of the whole virtual server. We can restore the whole server if we want, or just take some specific files. I like this duality of the product. That's how I put it on virtualized software.

      What needs improvement?

      The most important improvement would be for it to be updated to support new servers and we actually are in a situation that we are going to connect our Exchange service to a new one. They have to actually support new software as they are released and I think Veeam has promised to support new Windows upgrades which is important .

      If they had some more agents for physical computers, that would also be a nice feature.

      I have also been struggling with the storage, and in some cases I need to move things due to performance. We can use replication and we hope that this will help us continue with Veeam.

      For how long have I used the solution?

      More than five years.

      What do I think about the stability of the solution?

      This solution is very stable. I have been struggling with the storage now and that's not Veeam's fault, but sometimes I have problems with it. We are short on storage right now, but because of some performance issues we have to reserve a room at our location and the connection between those two rooms is not great. I hope I found the cause of that problem so in this situation we actually have been struggling with storage. I know that Veeam has support for more storage. If there was a snapshot functionality on Veeam, it would help. I think we cannot use the replication part of the solution but I think we are going to use it more now when they have more of the location sites, and replicate to the different locations.

      How is customer service and technical support?

      I know they have good support, but I haven't been using them very often. I'd like to try and figure out what the problem is myself. I know that we have a contract to use their help. Mostly I use the support for upgrades to new versions. I don't contact Veeam support very often.

      How was the initial setup?

      The initial setup was straightforward. It was easy to install. If you miss some plugins for Windows, you actually can click "okay" and it's on the installation media. The installation is very easy. 

      What was our ROI?

      It is a cheap solution with the ability to backup for our needs.

      What's my experience with pricing, setup cost, and licensing?

      The price is great. It's software related, and I know that might be a good thing because it's a cheap solution to buy and we have been looking for a program for backup and they fit the bill. The price of Veeam and its software related products enable you to have your own hardware. You can use your own infrastructure and you can actually buy what you want. This is cost-effective. It might be that if you buy something else and they have media things it's very expensive but it works very well. If your company has pressure to actually get back data very quickly, it might not be possible with this solution. Our college environment doesn't seem to have this problem. There has not been much down time but I think if the server is broken, it just restores within an hour and everything returns back to normal.

      What other advice do I have?

      You can actually use the infrastructure you already have so you don't have to buy new hardware to actually start using it. That's the most important part about this solution.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      JO
      Server Administrator III with 1,001-5,000 employees
      Real User
      It is a good solution for backups and reporting.

      What is our primary use case?

      My primary use case for this product is for backups and reporting.

      What is most valuable?

      The most valuable feature is the reporting feature. It is a very visual product.

      What needs improvement?

      I think that the tech support could be improved a bit.

      For how long have I used the solution?

      One to three years.

      How is customer service and technical support?

      I would rate the tech support an eight out of ten. It needs improvement.

      How was the initial setup?

      I was not present during the initial implementation of the product.

      What's my experience with pricing, setup cost, and licensing?

      I would suggest to others that they buy the full license when purchasing this solution.

      What is our primary use case?

      My primary use case for this product is for backups and reporting.

      What is most valuable?

      The most valuable feature is the reporting feature. It is a very visual product.

      What needs improvement?

      I think that the tech support could be improved a bit.

      For how long have I used the solution?

      One to three years.

      How is customer service and technical support?

      I would rate the tech support an eight out of ten. It needs improvement.

      How was the initial setup?

      I was not present during the initial implementation of the product.

      What's my experience with pricing, setup cost, and licensing?

      I would suggest to others that they buy the full license when purchasing this solution.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      KP
      System Engineer at Elecon
      User
      It is a good product in regards to performance as well as data protection

      What is our primary use case?

      I use it for our VMware environment and physical servers. It is a good product, in regards to performance, as well as data protection. 

      How has it helped my organization?

      After we bought this product, we backed up all the servers of Azure, as well as our physical servers.  The product is user-friendly. 

      What is most valuable?

      Restore "File" and "Folder" from VM Backup in Windows, as well as Linux. AD Restore  Exchange Database SQL Database Veeam dedup and compression 

      What needs improvement?

      In Linux, I suggest you backup for a PostgreSQL database.

      For how long have I used the solution?

      One to three years.

      What is our primary use case?

      I use it for our VMware environment and physical servers. It is a good product, in regards to performance, as well as data protection. 

      How has it helped my organization?

      After we bought this product, we backed up all the servers of Azure, as well as our physical servers. 

      The product is user-friendly. 

      What is most valuable?

      • Restore "File" and "Folder" from VM Backup in Windows, as well as Linux.
      • AD Restore 
      • Exchange Database
      • SQL Database
      • Veeam dedup and compression 

      What needs improvement?

      In Linux, I suggest you backup for a PostgreSQL database.

      For how long have I used the solution?

      One to three years.
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      HL
      NSW Practice Lead with 201-500 employees
      User
      Replication is the most valuable feature

      What is our primary use case?

      Backup and replication.

      How has it helped my organization?

      Great RPO and RTO.

      What is most valuable?

      Replication.

      What needs improvement?

      Cross-hypervisor replication.

      For how long have I used the solution?

      Three to five years.

      What is our primary use case?

      Backup and replication.

      How has it helped my organization?

      Great RPO and RTO.

      What is most valuable?

      Replication.

      What needs improvement?

      Cross-hypervisor replication.

      For how long have I used the solution?

      Three to five years.
      Disclosure: My company has a business relationship with this vendor other than being a customer: Veeam implementer
      Sam Kemp
      Enterprise Architect at SH Data Technologies
      Real User
      The Integration of physical agents and our cloud connect service is a valuable feature

      Pros and Cons

      • "The ntegration of physical agents with our cloud connect service is positive."
      • "Recovery speed is slow. Full recovery on large machines (1TB+) takes too long"

      What is our primary use case?

      Until a year ago, this solution was our primary backup and recovery product. We are a cloud connect partner so we provide backups both onsite and offsite as well as replication.  

      How has it helped my organization?

      Veeam has simplified backups for MSPs over the years and is one of the easiest products to deploy.

      What is most valuable?

      The most valuable feature has been the integration of physical agents and our cloud connect service.  Using this, we're in the process of replacing one of our legacy backup products and standardizing on two products to handle all of our backup and recovery needs.

      What needs improvement?

      I've always found recovery speed to be its downfall.  If you have a very large machine (1TB+) I would not recommend Veeam be the primary recovery product because of the amount of time it would take to recover if you had to do full recovery.  It can absolutely do the job, but I  suggest augmenting Veeam with a solution that can recover more quickly, which would most likely be storage snapshot based.

      For how long have I used the solution?

      More than five years.
      Disclosure: My company has a business relationship with this vendor other than being a customer: Veaem Cloud Service Provider
      it_user791478
      Technical Architect at SCC
      MSP
      It most valuable features are seeding and faster backups over small links

      What is our primary use case?

      Our primary use case is backup.

      How has it helped my organization?

      Replication.

      What is most valuable?

      Seeding Faster backups over small links.

      What needs improvement?

      DR features similar to Zerto No snapshots

      What is our primary use case?

      Our primary use case is backup.

      How has it helped my organization?

      Replication.

      What is most valuable?

      • Seeding
      • Faster backups over small links.

      What needs improvement?

      • DR features similar to Zerto
      • No snapshots
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user581187
      Architect Backup/Recovery with 1,001-5,000 employees
      User
      A flexible product missing some commonsense features and tools

      Pros and Cons

      • "Veeam replication gives migration tools/options for VMware."
      • "I enjoy the ability to quickly search for VMs through the Veeam console."
      • "The remote SQL server has had multiple sizing issues within the logs and SQL backup space and sharing with other database apps."
      • "The product is missing some commonsense features and tools for an enterprise backup recovery product,"

      What is our primary use case?

      For multiple data centers:

      • Backup and recovery for VMware 2000 VMs
      • Windows and Linux Clients
      • Migrations (replication).

      How has it helped my organization?

      Veeam does its job well. However, there are more than a dozen commonsense items which should have been built into the software, such as being able to sort the column of server names while in a backup job and being able to see what VMs are already in a job when you add a new server.

      What is most valuable?

      Veeam replication gives migration tools/options for VMware, which is nice. I also enjoy the ability to quickly search for VMs through the Veeam console.

      What needs improvement?

      The product is missing some commonsense features and tools for an enterprise backup recovery product, but it is reliable, fairly resilient, and works. 

      I do not like how Veeam's software is dependent on a remote database which relies on the architecture that Veeam is protecting. HA for SQL (Veeam's database) is not really supported. I have been there, and done that. This leads to jobs corrupted, chains broken, etc. 

      For how long have I used the solution?

      One to three years.

      What do I think about the stability of the solution?

      The remote SQL server has had multiple sizing issues within the logs and SQL backup space and sharing with other database apps. 

      For example, when the SQL became unresponsive, Veeam crashed, jobs got corrupted, chains had to be restarted, old chains kept and pruned, etc. 

      What do I think about the scalability of the solution?

      A little, but storage sizing is done by another company.

      How are customer service and technical support?

      Half of Veeam support reps are very helpful and will explain in detail what is wrong and how to fix it. The other half are extremely polite and will provide some basic support, but rather than explain what needs to be fixed, they ask you to run some recommended steps and methods that take time providing with no real results so they can go work on another ticket.

      Which solution did I use previously and why did I switch?

      We switched for multiple reasons. More options and configurations are available with Veeam. It can be a very flexible product.

      How was the initial setup?

      Initial setup was easy. However, after 40 days, it may not act the way you predicted it would. You may have to go back and make changes. 

      With Veeam, you need to analyze how everything works, not just how it looks like it should work compared to your experience with similar products.

      What about the implementation team?

      Implementation was all internal.

      What's my experience with pricing, setup cost, and licensing?

      Setup cost and licensing of Veeam are nothing to complain about when compared to similar products for enterprise backup recovery solutions.

      Which other solutions did I evaluate?

      We did not evaluate them to the same extent since they did not pass our evaluation requirements.

      What other advice do I have?

      You will enjoy Veeam's resiliency. It does not break in the middle of the night if properly designed, and Veeam gives you tools to make this easier to do than other products. Users will be able to get around Veeam's shortcomings more easily if they are experienced with PowerShell scripting and watch the SQL database server (for remote SQL servers) like its your lifeline.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      NM
      VP Business Development with 11-50 employees
      Real User
      Helps us protect our IP address and critical information but needs faster recovery onsite

      Pros and Cons

      • "It has helped us to protect our IP address and critical information."
      • "The only issue on which we would like to see for improvement would be, potentially, the ability to do some different things with recovery, like faster recovery onsite."

      What is our primary use case?

      Backing up VMs and it has been successful so far.

      How has it helped my organization?

      It has mainly been in dev testing, so I would say it's helped us to protect our IP address and critical information.

      What is most valuable?

      The most valuable feature is its consistency.

      What needs improvement?

      The only issue on which we would like to see for improvement would be, potentially, the ability to do some different things with recovery, like faster recovery onsite.

      What do I think about the stability of the solution?

      It seems pretty stable.

      What do I think about the scalability of the solution?

      I can't say that I have tested scalability.

      Which solution did I use previously and why did I switch?

      We didn't have a previous solution. We just realized that protecting some of the important data was something that was needed at a certain point, that we needed to do.

      Most important criterion when selecting a vendor would be: Does the solution it fit our needs, what we are trying to do?

      How was the initial setup?

      My understanding is that the initial setup was pretty simple and straightforward.

      What other advice do I have?

      Right now we haven't fully exercised the solution but what I'm seeing on the backup side is pretty good. On the recovery/restore side maybe not so much. We're still validating that. So I would give it seven out of 10 overall.

      My advice would be, test it out and make sure it does what you want it to do. And make sure you can do what you need to get your data secure.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      ITCS user
      Sales Representative at a tech vendor with 11-50 employees
      Reseller
      Replication and restore object in Exchange boxes with possibility to select part of Microsoft directory

      What is our primary use case?

      Replicate several sites using VMware, centralise backup, and 10 agencies with Hyper-V and SQL databases.

      How has it helped my organization?

      Get only one interface to manage all backup sites, secure them with replication, and manage outside LTO media.

      What is most valuable?

      Replication and restore object in Exchange boxes with possibility to select part of Microsoft directory.

      What needs improvement?

      Support others operation systems, e.g., AIX.  Add an archive option to support legal obligations.

      For how long have I used the solution?

      One to three years.

      What is our primary use case?

      Replicate several sites using VMware, centralise backup, and 10 agencies with Hyper-V and SQL databases.

      How has it helped my organization?

      Get only one interface to manage all backup sites, secure them with replication, and manage outside LTO media.

      What is most valuable?

      Replication and restore object in Exchange boxes with possibility to select part of Microsoft directory.

      What needs improvement?

      Support others operation systems, e.g., AIX. 

      Add an archive option to support legal obligations.

      For how long have I used the solution?

      One to three years.
      Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller and specialist of Veeam and Spectrum Protect.
      it_user755142
      Senior IS/IT Consultant, Backup D/R Specialist
      Vendor
      Safer backups and restores, which means less time worrying

      What is most valuable?

      • Instant Recovery
      • ReFS support
      • SureBackup

      How has it helped my organization?

      Faster and safer backups and restores means less time worrying.

      What needs improvement?

      • ReFS works
      • Evacuation of backups
      • Merge

      For how long have I used the solution?

      For five years.

      What do I think about the stability of the solution?

      No issues.

      What do I think about the scalability of the solution?

      No issues.

      How are customer service and technical support?

      It provides the maximum level of support.

      Which solution did I use previously and why did I switch?

      I have used all flavors of backup solutions since early 1990s, this is by far the most advanced yet and easiest product to use.

      How was the initial setup?

      It was straightforward. Basically, it was start, next, then finish.

      What's my experience with pricing, setup cost, and licensing?

      It can be costly if the wrong license type is chosen. It is important to know what is needed before ordering.

      Which other solutions did I evaluate?

      I have used all flavors of backup solutions since early 1990s, this is by far the most advanced yet and easiest product to use.

      What other advice do I have?

      Use a skilled consultant for the initial setup, then let him/her teach you for a day and you are set.

      Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller and Silver Partner.
      it_user168507
      Senior System Engineer at a tech services company with 1,001-5,000 employees
      Real User
      Being agentless minimized the install process for new servers.

      What is most valuable?

      Being agentless minimized the install process for new servers. If you are using folder on your backup configuration, all the new servers has been backuped without any intervention on the backup server.

      How has it helped my organization?

      It provides more efficiency to restore lost files that were deleted by users. It provides a restoring process for a complete server and replications on another site for the DRP servers.

      What needs improvement?

      Client/agent for non-virtualized servers: This can be improved by integrating them in the same way as the virtual servers and integrating them into the same backup jobs. Actually, the Veeam team recommends making separate jobs for these servers. The options of the job are not the same if it’s a VM or a physical server.

      The best solution is to have the same functionality for a virtual or a physical server.

      I have already discussed this point with a member of the Veeam development and he replied to me that it will be improved in Version10. We are waiting ;-)

      For how long have I used the solution?

      More than 5 years

      What was my experience with deployment of the solution?

      Nothing, the only problem encounter during installation is a Windows firewall problem but not linked directly to Veeam.

      What do I think about the stability of the solution?

      We have not had stability issues.

      What do I think about the scalability of the solution?

      We have not had scalability issues.

      How are customer service and technical support?

      Customer Service:

      Customer service is very reactive, you can open a call and be sure that's solved or helped on a 24h max.

      Technical Support:

      I would give technical support a rating of 10/10 for fast replies and solutions.

      Which solution did I use previously and why did I switch?

      We were using Symantec Backup Exec. We switched for the simplicity of management with Veeam.

      How was the initial setup?

      The initial setup was straightforward, but now our infrastructure is more complex. We started with five servers and now we have more than 150 servers protected by the Veeam solution.

      What's my experience with pricing, setup cost, and licensing?

      The pricing and licensing are reasonable.

      Which other solutions did I evaluate?

      We looked at Acronis, NetBackup, and Backup Exec.

      What other advice do I have?

      No special advice, other than just follow the wizard and you can start faster than another solution.

      Disclosure: My company has a business relationship with this vendor other than being a customer: We are a dealer for Veeam products.
      IC
      Sr. System Admin at a financial services firm with 10,001+ employees
      Real User
      Top 20
      It is very simple and fast to power-on a replicated server, making it come online again

      What is most valuable?

      Replication (fast recovery for replicated servers).

      How has it helped my organization?

      It has decreased downtime issues. By using replication, we decreased our downtime for crashed servers and having other service/system issues.

      It is very simple and fast to power-on a replicated server, making it come online again.

      What needs improvement?

      I'm not sure if this option is available in new versions. But different types of licenses could not be used on the same Veeam server in the past, it would be good to be able to use mixed types of licenses in the same server.

      For how long have I used the solution?

      About four years.

      What do I think about the stability of the solution?

      No, it is working nice and smooth.

      What do I think about the scalability of the solution?

      No, because we are using this product in a small environment.

      How are customer service and technical support?

      We do not encounter many problems with the product, but we do get an instant response when needed.

      Which solution did I use previously and why did I switch?

      We are still using a different product for backup. Veeam is being used for replication only.

      How was the initial setup?

      Since it was a single server setup, it was easy to install and configure.

      What's my experience with pricing, setup cost, and licensing?

      It is acceptable for us because we having been using it for approximately four years. However, I think for new buyers/customers it may be cheaper than other products.

      Which other solutions did I evaluate?

      Another product is being used for backup. We did a PoC with Veeam, then bought it.

      What other advice do I have?

      It is easy, with many features, (I think) it is cheaper. Very useful for virtual environments.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      RS
      Lead Linux Administrator at a financial services firm with 10,001+ employees
      Real User
      Top 10
      We test new patches or features on a VM, which is the same as our production environment

      What is most valuable?

      It is very easy to recover from crashes or create testing environments.

      How has it helped my organization?

      By using the “Instant VM Recovery”, we test new patches or features on a VM, which is the same as our production environment.

      What needs improvement?

      Our VMware License is the Enterprise Plus with Operations Management. For this reason, we only rely on Veeam for backups and a few tests.

      Most of our activities are done using VMware itself.

      Veeam has more features than we actually use, for example, the virtual labs.

      They could integrate Veeam with the storage centers, in order not to use the Veeam Backup Repository Servers anymore.

      For how long have I used the solution?

      I have used the solution for three years.

      Our organization has always used the latest stable version of the Enterprise Edition.

      What do I think about the stability of the solution?

      No.

      What do I think about the scalability of the solution?

      No. If we need to scale, we just create more proxy VMs to help with the extra load.

      How are customer service and technical support?

      We rarely use Veeam's tech support. When we needed it, they were very helpful.

      Which solution did I use previously and why did I switch?

      We had other backup solutions, but Veeam has proved to be better than VMware.

      How was the initial setup?

      The initial setup was made by a consultant from Veeam. It took less than one week to have everything configured and ready for production.

      What's my experience with pricing, setup cost, and licensing?

      The price for Veeam is better than other backup solutions that we have found out there.

      Which other solutions did I evaluate?

      Yes. We also use Bacula, but Veeam proved to be faster and more reliable.

      What other advice do I have?

      First of all, find out what your backup needs are. After that, try an evaluation (or free) version.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user675321
      Technical Marketing Manager at a tech vendor with 51-200 employees
      Vendor
      Protects our production environment without the need to install clients on every VM.

      What is most valuable?

      Veeam's virtual lab is very useful for making use of existing backups for other purposes.

      How has it helped my organization?

      We use Veeam to protect our production environment without the need to install clients on every VM for every different MSFT applications that we have in production.

      What needs improvement?

      Veeam's been doing a good job in terms of delivering new features.

      For how long have I used the solution?

      We have used this solution for more than 5 years.

      What was my experience with deployment of the solution?

      The deployment was easy as pie.

      What do I think about the stability of the solution?

      There were no stability issues.

      What do I think about the scalability of the solution?

      Our production environment is small but growing.…

      What is most valuable?

      Veeam's virtual lab is very useful for making use of existing backups for other purposes.

      How has it helped my organization?

      We use Veeam to protect our production environment without the need to install clients on every VM for every different MSFT applications that we have in production.

      What needs improvement?

      Veeam's been doing a good job in terms of delivering new features.

      For how long have I used the solution?

      We have used this solution for more than 5 years.

      What was my experience with deployment of the solution?

      The deployment was easy as pie.

      What do I think about the stability of the solution?

      There were no stability issues.

      What do I think about the scalability of the solution?

      Our production environment is small but growing. So far, there have been no issues in terms of scalability for our use.

      How are customer service and technical support?

      Customer Service:

      Customer service is pretty good. I would give them a rating of 7/10.

      Technical Support:

      I never had to use technical support. The tool is pretty intuitive and we can solve most of the issues on our own.

      Which solution did I use previously and why did I switch?

      It all comes down to cost.

      How was the initial setup?

      The initial setup it was straightforward.

      What about the implementation team?

      We did an in-house implementation.

      What's my experience with pricing, setup cost, and licensing?

      Talk to your Veeam rep.

      What other advice do I have?

      The solution scales in an easy and intuitive way.

      Disclosure: My company has a business relationship with this vendor other than being a customer: We work with Veeam and other data protection solutions. I work on solution integration.
      ITCS user
      Pre Sales Manager at a tech services company with 51-200 employees
      Consultant
      Instant Recovery reduces the recovery time and enhances the business continuity results

      What is most valuable?

      Instant Recovery is an amazing feature which reduces the recovery time from hours or sometimes from days to minutes. It enhances the business continuity results.

      With the Instant Recovery, you can run the virtual machine from the backup repository at any disaster time. The users can access data and applications within a maximum of two minutes.

      For how long have I used the solution?

      I have used this solution for three years.

      What do I think about the stability of the solution?

      There were no stability issues.

      What do I think about the scalability of the solution?

      There were no scalability issues.

      How are customer service and technical support?

      I would rate the technical support a a seven out of 10.

      Which solution did I use previously and why did I switch?

      We still use other solutions to back up the physical environment, since Veeam only supports virtual machines.

      How was the initial setup?

      The setup was very easy and straightforward, i.e., without any problems.

      What other advice do I have?

      I always recommend using all the Veeam features, not only to just create backup jobs.

      Veeam is not only a backup software, it helps your organization for business continuity and disaster recovery as well.

      Disclosure: My company has a business relationship with this vendor other than being a customer: We (PRO TECHnology) have been Veeam resellers since 2014 and we are now the only Gold Partners for Veeam in our country.
      ITCS user
      Senior IT Engineer at a tech services company with 51-200 employees
      Consultant
      The WAN accelerator feature has been the most valuable for me. We evaluated many tools, but this was clearly better.

      Pros and Cons

      • "The WAN accelerator feature has been the most valuable for me. That feature reduced the time needed to complete the task from 25 days to less than a week! This is compared with the original tools used: ntbackup, robocopy and Windows Server Backup."
      • "Some support replies for a broken backup task have been "rebuild the job from scratch" and this is a bad thing to do if you have many VMs and repositories."

      How has it helped my organization?

      Before Veeam our customer used to backup data with obsolete tools and had no central console management, so every site had single task to be checked everyday. Now, he receives the full backup report as an email attachment everyday.

      What is most valuable?

      The WAN accelerator feature has been the most valuable for me. My customer was in trouble because he found a huge quantity of data to be moved from foreign countries sites to the HQ in Milan. That feature reduced the time needed to complete the task from 25 days to less than a week! This is compared with the original tools used: ntbackup, robocopy and Windows Server Backup.

      What needs improvement?

      I think user support can be more analytic. Some support replies for a broken backup task have been "rebuild the job from scratch" and this is a bad thing to do if you have many VMs and repositories.

      What do I think about the stability of the solution?

      During a WAN copy we found an issue that if the connection drops and the program reaches the retry limit, sometimes this damages of the backup chain. Strangely, the program runs the day after but it looses the retention points number. For instance, if I set up a 30 day retention point, instead of deleting the oldest file and merging the new one, it keeps going on till the repository is full.

      What do I think about the scalability of the solution?

      I did not encounter any issue with scalability.

      How are customer service and technical support?

      I would rate support 7/10.

      Which solution did I use previously and why did I switch?

      I used many other tools: Acronis, vSphere Data Protection, Symantec BES. I moved to Veeam because I initially found many high level features missing in the other tools. Now the gap is thinned, but I feel more confident with Veeam.

      How was the initial setup?

      The initial setup has not been simple due to the complexity of the customer's infrastructure and the number of features to be aware of. Veeam initially can be complex. If you want to enable all the modules, you must know how Veeam organizes its console and where to find a feature.

      What's my experience with pricing, setup cost, and licensing?

      I think the price is good when you choose the Essentials Suite, but when you buy a full featured version (for instance the Enterprise Plus) the price is a little bit expensive. This is typical when a company becomes an industry leader.

      Which other solutions did I evaluate?

      We evaluated Veritas Backup Exec, Acronis and many others, but Veeam was clearly better. That is the reason why we switched.

      What other advice do I have?

      If you have a complex environment, first study well how Veeam works. Having some days of training before is better than loosing some weeks after to rebuild the logical structure and jobs many times.

      Disclosure: My company has a business relationship with this vendor other than being a customer: Our company is a Veeam reseller.
      ITCS user
      IT Administrator and Sr. VMware Engineer at a retailer with 501-1,000 employees
      Real User
      Top 5
      there should be more manufacturers integrating their technologies, as that would allow more customers to make use of this excellent feature.​

      Pros and Cons

      • "The product allows us to use data more efficiently, reducing the cost of storage and backup time. It is vital to have data available in the shortest possible time."

        How has it helped my organization?

        Our virtual datacenter is protected with different types of backups, but critical ones are "always protected". We can restore a VM backup in just minutes, even from a snapshot.

        What is most valuable?

        RTO time and speed

        The product allows us to use data more efficiently, reducing the cost of storage and backup time. It is vital to have data available in the shortest possible time.

        Instant file level recovery

        Instant File-Level Restore or IFLR can be used to recover individual VM guest OS files and folders from VM backups. The product doesn't require you to restore a full backup and later search for a specific file. Instead, we can restore files and folders from a regular image-level backup at the necessary point-in-time. IFLR also works with any VM guest OS file system, expanding our possibilities in mixed environments.

        WAN Acceleration

        If you want to do remote backup or replication jobs, WAN acceleration technology is ideal. It works without problems and with limited bandwidths. When using the accelerators, the CBT allows us to work very efficiently. Before, we needed to make these copies in remote repositories, which took hours. The connections also failed very often. This type of situation is what optimizes WAN Acceleration.

        Integrated vendors

        With regard to the integration of Veeam with storage manufacturers, it must be said that the list always continues to grow. This growth is very good for all who use these brands. However, there should be more manufacturers integrating their technologies, as that would allow more customers to make use of this excellent feature.

        What needs improvement?

        The updates of this product are very fast and they always improve the solution.

        What do I think about the stability of the solution?

        I have not encountered any issues with stability.

        What do I think about the scalability of the solution?

        I have not encountered any issues with scalability.

        How are customer service and technical support?

        I would rate the level of technical support 10/10. It is very fast and reliable.

        Which solution did I use previously and why did I switch?

        I previously used Symantec Backup Exec. It was slow, incomplete, complex, used agents, and the technical support was useless, slow and ineffective. We would pray that we would not have a problem.

        How was the initial setup?

        The setup is very easy and totally intuitive.

        What's my experience with pricing, setup cost, and licensing?

        The price is a bit high. Licensing type is VMware friendly, so it is easy.

        Which other solutions did I evaluate?

        We did not evaluate other options.

        What other advice do I have?

        If you have virtualized or physical (lastest update of Veeam), you can trust in this solution. Our recovery time was reduced from many hours to a few minutes. Integration with VMware is transparent, easy to use, and intuitive. Backup storage is very efficient and using CBT saves a lot of disk space. Using tapes was greatly improved in the latest version, as well as integration with other sellers' storage products.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        ITCS user
        Business Development Consultant at a tech vendor with 51-200 employees
        Vendor
        Instant VM restore is one of the most valuable features of this product.

        Pros and Cons

        • "It lets you verify a backup with the least amount of effort."
        • "Offering mobile apps that give engineers a global view of his backup regime would be a "nice to have" feature."

        How has it helped my organization?

        Previously, a backup expert would be required to get a backup product to function properly. With Veeam Backup and Restore, things are so simple and efficient that you do not need to spend hours on end configuring the product. This allows engineers to focus on other business critical applications.

        What is most valuable?

        Instant VM restore is one of the coolest functions within this product. It lets you verify a backup with the least amount of effort, especially when backing up a VM before running some maintenance.

        What needs improvement?

        Offering mobile apps that give engineers a global view of his backup regime would be a "nice to have" feature.

        What do I think about the stability of the solution?

        We have experienced no stability issues at all.

        What do I think about the scalability of the solution?

        We have not yet had any stability issues. I have deployed this product in very large environments and I have never been limited with its scalability.

        How are customer service and technical support?

        There is room for improvement. However, when compared to other products, the support is on the good side.

        Which solution did I use previously and why did I switch?

        I haven’t used any other solution. I have always used this product for VM backups.

        How was the initial setup?

        Since scalability is simple, i.e., you can deploy a proxy or add a new gateway, the initial setup is also simple.

        What's my experience with pricing, setup cost, and licensing?

        The pricing makes sense, especially with the number of VMs you can fit on one socket nowadays. Since pricing is per socket, it is not expensive to add capacity as you go along.

        Which other solutions did I evaluate?

        Fortunately or unfortunately, I did not look at other options.

        What other advice do I have?

        Make sure not to overlook the network capacity during the planning stage. This obviously depends on your backup set and has to be given more importance if your backup set is considerable.

        Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a Partner with Veeam.
        ITCS user
        Senior Storage & Virtualisation Engineer (Managed Services) at a tech services company with 1,001-5,000 employees
        Consultant
        We can offer disaster recovery services for managed services customers.

        Pros and Cons

        • "The direct SAN backup feature perfectly integrates with our 3PAR storage infrastructure."
        • "The direct SAN backup integration can be perfected by improving the snapshot removal mechanism and process from the storage volumes."

        How has it helped my organization?

        This product has improved the entire RTO and allows us to restore applications and services to customers within a few minutes.

        What is most valuable?

        • The object level restore from the Active Directory
        • Microsoft Exchange
        • Microsoft SQL
        • Backup and restore of vCloud Director Objects
        • Direct SAN integration with 3PAR

        I like these features because they are helpful in offering additional and detailed disaster recovery services for managed services customers. The direct SAN backup feature perfectly integrates with our 3PAR storage infrastructure. It has significantly reduced the time it takes to backup virtual machines.

        What needs improvement?

        The direct SAN backup integration can be perfected by improving the snapshot removal mechanism and process from the storage volumes. This will prevent stale snapshots from accumulating on the data stores, which in turn consumes precious space.

        What do I think about the stability of the solution?

        There were no stability issues that I can think of. When the best practices for deploying Veeam Backup and Replication are strictly followed, the system can be stable without any issues.

        What do I think about the scalability of the solution?

        We didn’t have any problems with scalability at all. It all comes down to how to deploy the Veeam infrastructure. If it is well designed, scaling is no problem.

        How are customer service and technical support?

        The technical support is fairly good.

        Which solution did I use previously and why did I switch?

        I have used other solutions in the past, but I switched because Veeam just works. It is pretty easy to set up, use, and it has fewer limitations.

        How was the initial setup?

        The setup is straightforward, depending on how you want to deploy it. The installer can configure everything for you on the same server with all the relevant databases. It will also automatically install any required external software needed for Veeam to operate.

        What's my experience with pricing, setup cost, and licensing?

        The licensing is based on the number of cores you have in your ESX or Hyper-V environment. That should be taken into consideration when purchasing the Veeam Backup and Replication solution.

        Which other solutions did I evaluate?

        I have used TSM, Backup Exec, and Retrospect.

        What other advice do I have?

        I would recommend IT professionals who run their infrastructure in a predominantly virtual environment to go for the Veeam Backup and Replication solution. It does the job and it is relatively easy to set up.

        Disclosure: My company has a business relationship with this vendor other than being a customer: We are a Veeam partner.
        ITCS user
        Technical Consultant / EUC Specialist at a tech services company with 51-200 employees
        Consultant
        The ability of instant VM recovery is the most valuable feature. It is more stable then most other solutions in this area.

        Pros and Cons

        • "The ability of instant VM recovery, which means starting the backup VM and getting it online while the recovery is still happening is the most valuable feature."

          How has it helped my organization?

          One of our customers was hit by a ransomware attack shortly after they implemented the multi-tier backup with Veeam. They were able to recover 10.000+ files almost instantly and never lost more then 2 hours of work.

          What is most valuable?

          The ability of instant VM recovery, which means starting the backup VM and getting it online while the recovery is still happening is the most valuable feature. Also, the ability to construct a multi-tier backup system, where the final backups can even be stored on tape.

          It is the best product for backup of virtualised servers, individual VMs and single servers. The product is getting even better by being able to back up single files as well

          What needs improvement?

          Room for improvement is actually more in the way of licensing. The really good and useful features are in the Enterprise plus edition, and that one is really expensive. I've had customers shying away from Veeam because of the price tag attached to the version they really wanted. For one host with 2 CPUs (very common these days) Enterprise Plus costs $1900, and we are talking about virtualisation hosts so there will be a couple of them.

          Now that Veeam has announced new versions and features I fear the price will go up even more.

          What do I think about the stability of the solution?

          The product is more stable then most other solutions in this area. We have not had any complaints in five years.

          What do I think about the scalability of the solution?

          Up to Version 9 we could not backup to tape, which was a show-stopper for some companies. The ability to backup encrypted VMs to Azure or AWS cloud infratructure eliminates all scalability issues.

          How are customer service and technical support?

          We seldom contact support, but in the cases we do, I’d give it a 9, 10 being the best.

          Which solution did I use previously and why did I switch?

          We are consulting customers who have special needs in backup situations (among other stuff). Veeam was always the best solution to backup VMs and with continuing virtualisation this became more important. Now that we can do file level backup as well, we expect more customers moving to Veeam.

          How was the initial setup?

          It is very easy to implement Veeam and relatively easy to get good results initially. However, as with every backup solution, it can get very complex very fast, so consulting and planning is needed with regard of more complex setups.

          What's my experience with pricing, setup cost, and licensing?

          We are partnered with Veeam, so always get a consulting company for good prices and help with the planning and setup.

          Which other solutions did I evaluate?

          We have experience in many backup solutions, including IBM Tivoli, Avamar, and Zerto. They have their purpose but are more specialised/complex and mostly more expensive.

          What other advice do I have?

          Get a consulting company to look at your setup and needs. Have them evaluate more than one backup solution and have them run a proof-of-concept so you can get a good grasp of the products. Test the two best ones, then choose the winner.

          Disclosure: My company has a business relationship with this vendor other than being a customer: We are Veeam Partner, we also have trained Veeam teachers. We are not biased towards Veeam, but it is our backup tool of choice for most setups.
          GN
          Manager - I.T. Operations at a leisure / travel company with 1,001-5,000 employees
          Real User
          Enables us to restore the VM when the needs arises and for disaster recovery.

          Pros and Cons

          • "Enables us to restore the VM when the needs arises and for disaster recovery."
          • "Near-synchronous, better RPO and RTO snapshot-based takes a lot of space and resources."

          How has it helped my organization?

          We had an issue with power in the data center and one of the IBM storage devices could not startup. We managed to restore all of the VMs from Veeam and disaster recovery was executed as expected within our SLA.

          What is most valuable?

          Enables us to restore the VM when the needs arises and for disaster recovery.

          What needs improvement?

          • Near-synchronous, better RPO and RTO snapshot-based takes a lot of space and resources.
          • They could look at different ways to replicate only new changes or blocks.
          • If we have to use Veeam for disaster recovery, we need to make sure that we can at least have up to 10 or 15 minutes of data before a disaster happens. Currently, you can have replication but this uses/eats up a lot of resources, on the network. Is there any other way they could increase RPO with less or limited network resources being used?

          What do I think about the stability of the solution?

          We did have stability issues and we had to contact technical support. They were very helpful.

          How are customer service and technical support?

          Technical support is very good.

          Which solution did I use previously and why did I switch?

          We didn’t have any previous tools for this.

          How was the initial setup?

          The initial setup was straightforward. We did quite a bit of research and lab testing before the actual implementation. The white papers where very helpful

          What's my experience with pricing, setup cost, and licensing?

          The pricing and licensing is better than the competitors, but it could be better.

          Which other solutions did I evaluate?

          We looked at Zerto and Acronis.

          What other advice do I have?

          If they are looking for backup and recovery, Veeam is the way to go. If they are looking for a high RPO and RTO, Zerto is the way to go.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user587100
          IT Manager at a non-tech company with 10,001+ employees
          Vendor
          Running the virtual machine from within the backup gives us the chance to test the machine before restoring it.

          What is most valuable?

          Running the virtual machine from within the backup gives us the chance to test the machine before restoring it.

          How has it helped my organization?

          In the past, we were using another backup product. We used it to restore the machine multiple times, until we reached the required version of the machines. This process takes a very long time to finish.

          What needs improvement?

          I am looking for the ability to:

          • Backup physical machines
          • Backup exchange mailboxes and retrieve a message in a mailbox
          • Backup SQL servers and retrieve a record in a table
          • Backup the Active Directory and retrieve a single object

          For how long have I used the solution?

          I have used Veeam for four years.

          What do I think about the stability of the solution?

          We have not encountered any issues with stability.

          What do I think about the scalability of the solution?

          I have not had any issues with scalability.

          How are customer service and technical support?

          The support staff team is perfect. I hope they keep that level of perfection.

          Which solution did I use previously and why did I switch?

          The features in Veeam are much better than in the other products.

          How was the initial setup?

          The setup was straightforward and the pre-sales engineer helped us a lot to set up the product according to best practices.

          What's my experience with pricing, setup cost, and licensing?

          According to the features, I believe it has a reasonable price.

          Which other solutions did I evaluate?

          We evaluated Veeam ONE.

          What other advice do I have?

          I am already telling others that I use this solution when I meet them in conferences and meetings.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          Master Solutions Architect (APAC) / Data Protection Specialists at a tech company with 5,001-10,000 employees
          Vendor
          VM backup and ease of use are the most valuable features.

          What is most valuable?

          VM backup and ease of use are the most valuable features.

          How has it helped my organization?

          It helps the discovery of the new VM. It allows me to use the same tools when we decided to move from VMware to Hyper-V.

          What needs improvement?

          The physical system support needs improvement. I know that the latest version has this feature, but it was too late as I am already using it for three years. For the time being, I have used another backup software (EMC NetWorker) and they seem to catch up a lot during the past few years.

          For how long have I used the solution?

          I have used this solution for three years.

          What do I think about the stability of the solution?

          Stability is good so far; hopefully, we will not have any problems.

          Which solution did I use previously and why did I switch?

          If one day the EMC NetWorker will offer same features, then I will have to switch as they offer more than what I want.

          How was the initial setup?

          The setup looks simple, you set it up once and forget .

          What's my experience with pricing, setup cost, and licensing?

          If they can give more add-ons (such as training) for the pricing.

          Which other solutions did I evaluate?

          We looked at EMC NetWorker and Veritas NetBackup.

          What other advice do I have?

          Keep it up.

          Disclosure: My company has a business relationship with this vendor other than being a customer:
          it_user280926
          Consultant infrastructures at a tech services company with 10,001+ employees
          Consultant
          Creates backups from storage snapshots. The heavy client is still needed to perform advanced tasks.

          Pros and Cons

          • "Replication Job base on a source HPE Catalyst store to perform a full reconstruction of our production systems on our third datacenter, which is our DRP Site."
          • "We would like to have the ability to perform more things on the web interface. The heavy client is still needed to perform advanced tasks."

          How has it helped my organization?

          No time has to be spent on debugging backups. We know everything works just fine and we can focus on our business.

          What is most valuable?

          • Backup from storage snapshots. We are using 3PAR full flash arrays. This allows us to have nearly no impact on our production workloads.
          • Backup Copy Job integrated to HPE Catalyst to copy our backups to our third Datacenter with the best timeframe
          • Replication Job base on a source HPE Catalyst store to perform a full reconstruction of our production systems on our third datacenter, which is our DRP Site.
          • SureReplica jobs which allow us to fully test our DRP with really minimum effort and in a timely manner.
          • Item-level recovery for Active Directory

          What needs improvement?

          We would like to have the ability to perform more things on the web interface. The heavy client is still needed to perform advanced tasks.

          What do I think about the stability of the solution?

          There were minor stability issues that were quickly solved by the support team.

          What do I think about the scalability of the solution?

          We had no scalability issues.

          Which solution did I use previously and why did I switch?

          We started with Veeam since the beginning. We are a startup.

          How was the initial setup?

          It is very straightforward and easy setup. Kind of Next, Next, Next, and finish. You need some time to plan the architecture (sizing and role placement) and then it is easy to deploy.

          Which other solutions did I evaluate?

          We did not evaluate other options. We knew what we wanted.

          What other advice do I have?

          The Availability Suite is a good choice because of Veeam ONE, which gives you visibility on the whole infrastructure stack as well as reporting about how backups are doing.

          Just try it with the free trial license key to form your own opinion. Each business has specific needs, so you need to evaluate the product by yourself. Since the setup is very easy for a PoC, you should definitively give it a try. It out performs our expectations.

          Disclosure: My company has a business relationship with this vendor other than being a customer: I am a Veeam Vanguard, I am recognized by the software editor as a product expert, but I do not get paid for that.
          ITCS user
          IT Director at a consultancy with 10,001+ employees
          Real User
          Its ease of use and simple UI are the most valuable features.

          What is most valuable?

          Its ease of use is the most valuable feature. It has a very simple UI.

          How has it helped my organization?

          Veeam is a very stable product. The ease of use and UI are some of its highlights. Learning this tool is very easy and you do not need any training classes.

          What needs improvement?

          Right now, replication it does in every 15 minutes. However, if it could do continuous replication or even bring it down to 5 minutes, then it would be great.

          For how long have I used the solution?

          I have used the first version and stopped using it for a while, due to many physical servers in our environment. I have been using the new version for almost a year.

          What do I think about the stability of the solution?

          There were no stability issues that could not be resolved.

          What do I think about the scalability of the solution?

          There were no scalability issues.

          How are customer service and technical support?

          The technical support is excellent; they are very prompt and knowledgeable.

          Which solution did I use previously and why did I switch?

          We were using another solution before this one. The reason we moved over to this solution was that we were only 30% virtualized, so we had to use a product that had backup physical servers.

          How was the initial setup?

          The setup was very straightforward and any technical person can do the initial setup.

          What's my experience with pricing, setup cost, and licensing?

          Licensing is per CPU, so it depends on the number of physical CPUs.

          Which other solutions did I evaluate?

          Based on my previous experience with Veeam, I didn’t evaluate anything else.

          What other advice do I have?

          It is a very solid product with an easy UI. If you are 90% virtualized, then it is a great product.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user265821
          Solutions Architect at a tech services company with 51-200 employees
          Consultant
          We are able to assure greater uptime for our servers and clients.

          Pros and Cons

          • "With Replication, Veeam allows us to have a duplicated VM on standby."
          • "The physical server backups and direct storage connectivity need improvement."

          How has it helped my organization?

          With Veeam Backup and Replication, we have closed the time it would take to recover from a VM failure. We are able to assure greater uptime for our servers and clients.

          What is most valuable?

          With Replication, Veeam allows us to have a duplicated VM on standby.

          In the event that we need to failover to the replicated VM, Veeam allows a very simple and fast procedure to do so.

          What needs improvement?

          The physical server backups and direct storage connectivity need improvement.

          What do I think about the stability of the solution?

          Stability has not been an issue. In my experience, it has been very reliable and stable.

          What do I think about the scalability of the solution?

          I have directly not encountered any scalability issues. We have a few dedicated Veeam Backup and Replication servers in our environment. Veeam Backup and Replication allows “proxy” servers to enable the scalability.

          How are customer service and technical support?

          The few times that I’ve had to call Veeam support, it has been a pleasant experience. They are courteous and professional; they handled each case satisfactorily.

          Which solution did I use previously and why did I switch?

          We were not using any other solution prior to this one. We have used Veeam since the start of our data center virtualization.

          How was the initial setup?

          The setup and integration were very straightforward. Setting up a few jobs was a little more complex, but that was due to the complexity as to how the VM needed to be backed up and where it was being backed up to.

          What's my experience with pricing, setup cost, and licensing?

          I always tell others upfront that the licensing is based on the number of host CPUs. I also explain how easy it is to recover VM data or the entire VM and to take that into consideration when looking at the pricing.

          What other advice do I have?

          Be sure to size your backup data volumes correctly. Whatever you think is enough, you will soon need more than what it may seem initially.

          Disclosure: My company has a business relationship with this vendor other than being a customer: The company I currently work for resells Veeam Backup and Replication.
          ITCS user
          Senior System Engineer at a tech services company with 11-50 employees
          Real User
          The SQL table-level restore helps the customer to restore a single table instead of the entire database.

          What is most valuable?

          There are many features that include the SQL table-level restore, Instant VM Recovery, and SureBackup, which are valuable to us.

          • SQL table-level restore: It helps the customer to restore a single table instead of the entire database which reduces the backup window dramatically.
          • Instant VM Recovery: It helps in case of a VM crash down.
          • SureBackup: You are assured that your backup is recoverable.

          How has it helped my organization?

          We are a MSP and we deliver the best solutions to our customers.

          Veeam was one of the key products available for the virtualized environment.

          What needs improvement?

          They have to expand their operations for the physical environment.

          For how long have I used the solution?

          I have used this solution for two years.

          What do I think about the stability of the solution?

          There were no stability issues. If VMware works fine, then you wont face any issues with Veeam.

          How are customer service and technical support?

          Since they don’t have any technical support center in India, I would like to rate it a 5 out of 10.

          Which solution did I use previously and why did I switch?

          As I have mentioned earlier, we are a MSP and we design solutions according to the customer's needs.

          What's my experience with pricing, setup cost, and licensing?

          Pricing is reasonable and the product is worth investing in.

          Which other solutions did I evaluate?

          We were evaluating Arcserve for the virtual environment. However, Veaam has better adaptability towards the virtual environment.

          What other advice do I have?

          VMware = Veeam is the best backup and replication solution.
          Microsoft Hyper-V = Veeam is the best backup and replication solution.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user581421
          Owner
          Vendor
          The biggest advantage has become the functionality of instant recovery and a synthetic full backup.

          What is most valuable?

          In the past, it was an agentless backup for virtual machines run on the VMware ESX and ESXi (free ESXi without vCenter) servers. As the competitive products also began to use CBT and began to dismantle agentless backup, the biggest advantage for me was the functionality of instant recovery and a synthetic full backup. The SureBackup task and the ability to quickly create a clone of the production environment for testing are also great.

          How has it helped my organization?

          It ensures the security of the stored data. It saves time for recovery and disk space.

          What needs improvement?

          Improve compatibility with the database systems such as Oracle, PostgreSQL, and MySQL, and increase the number of compatible disk systems for the snapshot functionality.

          For how long have I used the solution?

          I have used this solution for about 6-7 years.

          What do I think about the stability of the solution?

          There were standard problems with the snapshot consolidation for big virtual disks.

          How are customer service and technical support?

          The technical support is great.

          Which solution did I use previously and why did I switch?

          We have used almost all of biggest players for a backup solution. Veeam won because it is simple to use and great to integrate with virtualization solutions.

          How was the initial setup?

          The setup was easy and quick.

          What's my experience with pricing, setup cost, and licensing?

          It would be useful to use the capacity licensing option.

          Which other solutions did I evaluate?

          We looked at other solutions, namely Dell EMC Data Protection Suite (DPS), Veritas Backup Exec and IBM Spectrum Protect.

          What other advice do I have?

          It always depends on your needs and the client's environment. If the client has virtualization for almost all systems, then Veeam is the best way to protect them.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          Barry Dutchak
          Director, Information Technology at a newspaper with 51-200 employees
          Real User
          The ability to offload backup snapshots to the SAN helps with reducing the backup durations.

          Pros and Cons

          • "The ability to offload backup snapshots to the SAN helps with reducing the backup durations."
          • "They need to address the confusing recovery dialogue."

          How has it helped my organization?

          There’s not much a backup software can do to the organization but its features enable us to have an inexpensive data recovery solution that ultimately plays a factor when choosing to move applications and services to the cloud.

          What is most valuable?

          The greatest benefit of this software is its reliability. The ability to offload backup snapshots to the SAN helps with reducing the backup durations. The ability to turn on each VM for verification that the backup is reliable is another great feature. Recovery of a VM often takes longer for the tech to respond than the software to complete its recovery and power on speaks to the recover speed. The changed block tracking feature is one that enables us to choose which systems need a frequent (i.e., 5 min) incremental.

          What needs improvement?

          They need to address the confusing recovery dialogue. When you go through the recovery of just a single file within a VM you select the file recovery type and then after selecting a point in time you are presented with a “Finish” button. It’s not clear that no existing files would be overwritten nor affected which can be especially stressful when the VM is live. A change to this dialogue would be welcomed.

          What do I think about the stability of the solution?

          In earlier versions, there were some stability issues, but nothing in recent years that I can recall.

          What do I think about the scalability of the solution?

          We have not had scalability issues and I don’t see how this couldn’t scale to a much larger environment than the one I’m responsible for.

          How are customer service and technical support?

          The support staff are very knowledgeable to what I remember. We don’t really utilize them much, but a couple years back when we had storage issues, Veeam was very helpful.

          Which solution did I use previously and why did I switch?

          I’ve used traditional backup software that was based on tape and their move to VM backups still used this model. I always tried to pigeon hole backups to disk into tape containers which too frequently resulted in problems. Other VM backups earlier on didn’t improve at the same rate as Veeam.

          How was the initial setup?

          Setup has always been simple. You add your host, a connection to a backup location and in a few clicks you’ve initiated your first backup. I’m simplifying it but if you compare it to most others, the setup takes a fraction of the time.

          What's my experience with pricing, setup cost, and licensing?

          If you have Exchange, Oracle, SQL, or a supported SAN, then I suggest getting at least an Enterprise edition. It’ll pay for itself in no time.

          Which other solutions did I evaluate?

          We looked at Veritas NetBackup, ArcServe, Veritas Backup Exec, CommVault, and one other that has since gone out of business. The name eludes me.

          What other advice do I have?

          I suggest that you have another set of backups than just a deduping appliance that replicates offsite. This ‘second’ backup should be stored in a secure manner considering the news of backups being taken hostage by ransomware.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user626055
          Virtualization, Storage & Data Protection Specialist at a tech services company with 51-200 employees
          Consultant
          It is integrated with HPE storage solutions and it supports VM recovery.

          What is most valuable?

          It’s very simple to implement and use. It is agentless. It is integrated with HPE storage solutions (SAN and a deduplicated repository) and it supports instant VM recovery.

          How has it helped my organization?

          We have significantly improved the restore process of single items, like an Exchange Mailbox with a very simple wizard-driven process.

          What needs improvement?

          It requires a Windows Server, but it would be a good idea to have an appliance with no Microsoft license required. As of now, there’s no chance to backup NAS shares (CIFS/NFS).

          For how long have I used the solution?

          I have known and used Veeam Backup and Replication from v6 in 2011.

          What do I think about the stability of the solution?

          There were no stability issues in my experience.

          What do I think about the scalability of the solution?

          There were some issues with repository scalability in legacy versions.

          How are customer service and technical support?

          The technical support team is professional and competent. I would give technical support a rating of 9/10.

          Which solution did I use previously and why did I switch?

          We used Symantec Backup Exec and CA Arcserve. We changed because there was a lack of features specific for a virtualization environment. Arcserve has a complex way to backup Exchange.

          What's my experience with pricing, setup cost, and licensing?

          The price is adequate for the quality of the product. There are several editions/licenses that start from basic functionality (Standard Edition) to the edition that includes maximum integration (Enterprise Plus). I would recommend considering at least the Enterprise Edition.

          Which other solutions did I evaluate?

          We try to use both Symantec Backup Exec and CA Arcserve.

          What other advice do I have?

          Only consider the Availability Suite if you need to monitor your virtual environment within backup processes and you have nothing implemented on it.

          Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a Reseller Silver Partner and Cloud Provider Silver partner.
          ITCS user
          Senior IT Engineer at a tech services company with 51-200 employees
          Consultant
          With WAN acceleration, we send less data through our WAN lines. The reporting tool shows the status of the infrastructure.

          What is most valuable?

          • The quality of compression and deduplication is better than other products.
          • The WAN acceleration allows us to send less data through our WAN lines.
          • The easiness of the suite.
          • The reporting tool, Veeam One, is very powerful and helps obtain a clear view of the infrastructure situation.

          How has it helped my organization?

          Let me start by mentioning that, before Veeam, my company used to backup data with Microsoft Robocopy. Backup times now are more than ten times faster and the data to be moved is only a fraction.

          This behaviour has been improved with the new version, 9.5.

          What needs improvement?

          Determining the space for the WAN acceleration server sometimes is hard, especially if you have many source sites for the data. I would like to have a kind of storage space calculator that gives me an estimate for the size of the WAN accelerator server we are creating; give it a list of VMs to be backed up.

          I am requesting this because the standard rules in the Veeam End User Guide often resulted in us making a wrong calculation, especially for the target WAN acceleration machine. The result was many failed backups due to "no more space" errors! And creating a VM that is "too big” wastes precious space (the opposite of what we want to achieve).

          For how long have I used the solution?

          I have used Veeam Backup & Replication and Endpoint Backup for three years and the full suite for six months.

          What do I think about the stability of the solution?

          Usually the program works well and it's stable.

          What do I think about the scalability of the solution?

          I think the resource request (storage space) for the whole suite (usually on a complex environment) is slightly high, especially the WAN accelerators. In any case, it is pretty scalable.

          How are customer service and technical support?

          Technical support is 7/10. Sometimes, it asks for logs and keeps asking for information that sometimes is unnecessary. This causes it to take a long time to understand the real problem and to obtain the solution.

          Which solution did I use previously and why did I switch?

          I previously used Backup Exec, the Acronis suite and many others, but Veeam was clearly better; that is the reason why I switched.

          How was the initial setup?

          We needed more than a month to set up a stable and working installation: first, because I did not know well some of the deep functions of the suite; and second, because to get the best results from Veeam, you need to build a complex network of machines.

          What's my experience with pricing, setup cost, and licensing?

          Pricing is a bit high from my experience and licensing can be improved; my company is a holding company and we had problems using licenses for sites around the world in the HQ server. (It's not allowed; we had to merge all the licenses into one big one.)

          Which other solutions did I evaluate?

          We saw more than a 10% compression ratio compared to Acronis Backup 11.5 tested earlier. I did it in March 2016 with a sample of 20 virtual machines and helped me complete a thorough test between various candidates (Veeam and Acronis were the finalists).

          Based on my experiences with other backup software, we headed straight for this option.

          What other advice do I have?

          Do some (at least) high-level training for the suite: If you don't want to waste time with many attempts during the installation, the best option is to understand the fundamentals of the Veeam suite.

          My impression is that this suite is usually reliable and very powerful.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          President & CEO at a tech services company
          Consultant
          One of the most important features is the self-restart feature which we use to provide remote backups.

          What is most valuable?

          One of the most important features of Veeam is the excellent self-restart feature. We use Veeam to provide remote backups for us as well as our customers. Many times a communications glitch will occur that will disrupt the backup process during the offsite backup procedure. The product will automatically restart the process and continue self-monitoring and restarting until the backup is complete and also notify our support staff of its status. This self-restart feature also works very well on the local backups should a rare error situation occur.

          Another feature that is important to us is Veeams virtual server restart feature. This allows us to quickly restart a virtual sever. This feature provides an almost immediate server restart should a calamity occur.

          Another great feature is the ability to backup only the changed files/blocks. This results in very fast backups once the initial backup is done. Compression is also excellent with the Veeam product. This saves space on the target drive and as well as time on the data transmission process. This is very important during offsite backups. Lastly, a great feature is the encryption protection on the backups that protects data during the offsite backup process.

          How has it helped my organization?

          It has greatly reduced the man power required to monitor the backup process. Coupled with the email notification feature, the BDR services that we offer can be managed by one person and subject matter knowledge can easily be transferred to another technician without extensive training.

          What needs improvement?

          We would like to see a product that supports Linux, however, we believe that this support is already in the works.

          For how long have I used the solution?

          We have used Veeam for about two years at our facility as well as at our customers facilities.

          What was my experience with deployment of the solution?

          We have had no issues with the deployment so far as multi-site WAN acceleration works out of the box, and so far we've been very happy with our experience

          What do I think about the stability of the solution?

          There have been no performance issues.

          What do I think about the scalability of the solution?

          We currently backup many TBs of data without any problem.

          How are customer service and technical support?

          Customer Service:

          The level of customer support is excellent.

          Technical Support:

          The support personnel are very articulate, knowledgeable, easy to understand, and provide a quick turn around on our questions.

          Which solution did I use previously and why did I switch?

          We have tried several other products and none were as good as Veeam. One competing product caught fire. Another product was not reliable on local or remote backups, and the other was extremely overpriced with low quality hardware, buggy software, low quality support, and low reliability.

          How was the initial setup?

          It should be installed by a IT professional who understands security, backups and bandwidth. However, this applies to any company that wants to establish a rock sold BDR process. Before the implementation is started be sure to map out the data that is to be backed up, calculate the bandwidth, disk space, and time required to do the initial backup. Next, set up the local backup first and get it running properly. Then, set up the first initial offsite backup remembering that the first offsite backup may take several days. After that, the offsite backups will run very quickly.

          What about the implementation team?

          We provide BDR services so we learned Veeam and installed it ourselves.

          What's my experience with pricing, setup cost, and licensing?

          Pricing of Veeam is excellent and is an excellent value proposition for both partners and customers.

          Which other solutions did I evaluate?

          I have used and evaluated many backup and recovery solutions. Veeam came out on top for ease of use, reliability of job execution, backup validation, and speed of recovery in virtual environments.

          What other advice do I have?

          Veeam has been the best BDR product that we have ever used. Although it does require some expertise to set it up correctly, once it is set up it runs perfectly. Use an experienced Veeam company or consultant or spend time learning the product. It is very worthwhile

          Spend time to plan resources, bandwidth, etc. before installing the Veeam. Watch the Veeam process carefully in the first few weeks in order to learn what it does. It has a wide array of features so make sure you learn how to perform the various types of restores (e.g. virtual server restore, single file restore, etc.). Take advantage of the ability to provide local and remote backups and configure both for the target environment. What is very important, as in all BDR environments, is to regularly do a test restore of a few files to make sure that the backups and restores are working properly.

          Disclosure: My company has a business relationship with this vendor other than being a customer: We are a Veeam partner and very happy to be working with them. They have been and continue to be a very valuable partner.
          it_user379497
          Professional Service/Solution Team at a tech services company with 501-1,000 employees
          Consultant
          The most often used feature is a simple restore. The next most used feature is restoring a full VM due to corruption, virus or human error in managing the VM.

          What is most valuable?

          For most clients I look after, the most often used feature is a simple restore. Once the backup is on disk, most restores can kick in within 15 minutes and be restored within 30 minutes for files, emails and SQL databases etc. It doesn’t matter if it’s from last night or last year, the restore timeframe is often the same.

          After a simple backup, the next most used feature I see is restoring a full VM due to doing a DR test to validate systems, VM corruption, testing new software, testing windows updates, ransomware/virus corruption or human error in managing the VM. A VM of say 40GB can, in most cases, be restored within an hour from the get go. Naturally, the faster the infrastructure (10GB, fibre), the faster the restores. Restoring to different locations naturally takes more time as often one needs to prep the environment.

          As for the most valuable feature I suppose it’s bringing in the disaster revovery functions (SureBackup, Replication, offsite jobs) to sites that just wouldn’t normally have the budget or be bothered due to the complexity of the more traditional solutions.

          How has it helped my organization?

          Veeam B&R saved many files that had accidentally been deleted. By using file level recovery, all of them got restored easily and in a timely manner.

          From a business point of view the recovery time objective (RTO) and recovery point objective (RPO) can now be realized and improved.

          What needs improvement?

          Cross job deduplication and dedupe across full backups would be interesting. This would help the backup footprint for long term backups. Saying that, Server 2016 dedup (when it's released shortly) should cover some of this for small to medium sites, and larger sites can pick a number of appliances to do the job (Dell DR4300, ExaGrid Storage, EMC Data Domain etc.).

          For how long have I used the solution?

          I've been working with many clients over the years, and I have been using Veeam since v4, which I think was around 2011.

          What was my experience with deployment of the solution?

          Patch release and support are both very efficient and it doesn't take ages for most issues to be resolved.

          What do I think about the stability of the solution?

          As with any product things can break down. Backup to disk is very intensive and all the parts need to be reliable. Poorly configured NAS devices as Veeam repository can cause all sorts of issues. Lack of free space or resources will be a burden.

          What do I think about the scalability of the solution?

          It's been able to scale for our needs. Simply add more Veeam proxies if compute is needed or more cheep storage for backup as needed.

          How are customer service and technical support?

          Customer Service:

          Excellent is the word I'd use.

          Technical Support:

          The support from Veeam is very good and most issues I’ve logged with them over the years turned out be non Veeam related. One such call related to failed backups on a number of VM’s. After some investigation it turned out to be Symantec AV device control on servers blocking a VSS snapshot from within the guest (from MS Shadow copy or Veeam). Another issue where backups which were taking over 10hours failed and turned out to be a Linux/NAS time out. I’m always very satisfied with their support levels, more so than any other backup vender I’ve used over than last 10 years.

          Which solution did I use previously and why did I switch?

          I’ve worked with agent based backup solution and other virtual backup solutions over the years. PHDVirtual for XenServer has very good dedup but wasn’t compatible with Hyper-V or VMware (superseded now by Unitrends). Agent based backups usually rely on a bare metal restore which can be time consuming. Veeam just makes the whole restore process very simple. Veeam upgrades take a fraction of the time that most other products take.

          How was the initial setup?

          Veeam backups in its simplest form is very straightforward. Install on a clean VM, point to Hyper Visor and repository, create backup jobs and go. Saying that it’s a very powerful product with many options and one would be advised to seek professional advice on the backup solution as a whole before jumping straight in and buying hardware/software.

          What about the implementation team?

          I’ve being installing Veeam for our customer base for many years and gained a lot of experience and my advice to anyone is to seek professional advice on the backup solution as a whole. Buy more backup to disk pace than you think you need and play with the Surebackup function.

          What's my experience with pricing, setup cost, and licensing?

          It wasn’t too long ago that one paid a high price for something that would cover DR and was usually out of the reach for most small customers. Veeam fills that gap with very keen pricing, reliable backups, reliable restores and ofsite VM replication. For me its a small investment for peace of mind.

          Which other solutions did I evaluate?

          Over the years we have seen more Hyper-Visor backup products hitting the market, and those I have tested still fall behind Veeam, but to be honest I don’t bother testing them much these days as Veeam ticks most, if not all, of the boxes that my clients require.

          What other advice do I have?

          Try it out, Veeam B@R give a free 30 day trial key. Seek professional advice.

          Take a look at the new Veeam Backup for Microsoft Office 365


          Disclosure: My company has a business relationship with this vendor other than being a customer: Unity Technology Solutions is a Veeam partner in Ireland, selling and installing backup solutions, infrastructure, cloud system of all types for many years.
          Matt Baltz
          Data Center Engineer at Strategic Solutions of Virginia
          Real User
          Leaderboard
          It drastically lowered the strain on our hosted environment during backup windows all while decreasing the amount of time the backups require for completion.

          What is most valuable?

          All of the explorers, bitlooker, scale out backup repository, and backup appliance integration.

          How has it helped my organization?

          Veeam drastically lowered the strain on our hosted environment during backup windows all while decreasing the amount of time the backups require for completion. Upgrades to the backup environment take considerably less time to complete.

          What needs improvement?

          The endpoint(agent) backup to be fully included/supported as part of the licensed product.

          Update: this functionality should be included sometime between Q4 2016 - Q1 2017

          For how long have I used the solution?

          2+ years.

          What was my experience with deployment of the solution?

          No.

          What do I think about the stability of the solution?

          No.

          What do I think about the scalability of the solution?

          No.

          How are customer service and technical support?

          Customer Service:

          The customer service staff are always willing to provide any information or support that they can.

          Technical Support:

          They have the best backup support in the industry our time to resolution regarding any issue has been resolved in an expedited manner.

          Which solution did I use previously and why did I switch?

          Yes, we used EMC Avamar before and switched primarily due to cost however the Veeam/DataDomain offering is more robust.

          Update: We are now looking to move off of DataDomain due to restore speeds.

          How was the initial setup?

          Setup is simple however to achieve best performance and results there are added design considerations.

          What about the implementation team?

          We implemented the solution in house. We are a Veeam service provider but went to VeeamOn for additional training, not that the software is complicated but there is so much functionality that meeting the engineers provided great insight.

          What was our ROI?

          We were seeing ROI within a year.

          What's my experience with pricing, setup cost, and licensing?

          Go for the availability suite which includes Veeam One. It can be had for an incremental cost and it provides very actionable alerts.

          Which other solutions did I evaluate?

          Arcserve, Symantec, Unitrends, and VMware.

          Disclosure: My company has a business relationship with this vendor other than being a customer: We are a Veeam Customer and Partner.
          it_user395730
          IT Admin at a financial services firm with 1,001-5,000 employees
          Real User
          It offers granular restore points for SharePoint. I'm looking for it to support Unix/Linux platforms.

          Valuable Features:

          Simple VM backup & restore management console Works with both industry standard hypervisors, VMware & Hyper-V Fast and easy implementation Granular restore points for SharePoint

          Improvements to My Organization:

          It provides simple DR operation & management for our heterogeneous virtualisation platform.

          Room for Improvement:

          Besides Wintel environments, it would be good to have DR/HA for Unix/Linux platforms.

          Use of Solution:

          I have been using it for 1½ years.

          Deployment Issues:

          We have not had any issues with deployment, stability, or scalability.

          Customer Service:

          Customer service is awesome.

          Initial Setup:

          Initial setup was straightforward because it only provides DR.

          Implementation Team:

          Project implementation was via a vendor team. …

          Valuable Features:

          • Simple VM backup & restore management console
          • Works with both industry standard hypervisors, VMware & Hyper-V
          • Fast and easy implementation
          • Granular restore points for SharePoint

          Improvements to My Organization:

          It provides simple DR operation & management for our heterogeneous virtualisation platform.

          Room for Improvement:

          Besides Wintel environments, it would be good to have DR/HA for Unix/Linux platforms.

          Use of Solution:

          I have been using it for 1½ years.

          Deployment Issues:

          We have not had any issues with deployment, stability, or scalability.

          Customer Service:

          Customer service is awesome.

          Initial Setup:

          Initial setup was straightforward because it only provides DR.

          Implementation Team:

          Project implementation was via a vendor team.

          Other Solutions Considered:

          We evaluated Availl software, because of their Wide Area File System technology.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          Technical Manager & Vice Chairman of the Board at a tech services company with 51-200 employees
          Consultant
          Backup speed and data compression power have helped us.

          Valuable Features:

          SureBackup is the product’s most valuable feature to me.

          Improvements to My Organization:

          Its backup speed and data compression power have improved the way my organization functions.

          Room for Improvement:

          I think it would be great if it could back up from inside virtual machines (like Backup Exec) with compression. For example, if it could backup files and folders, SQL DBs, AD objects, and so on.

          I’d like to see them improve the time scheduler GUI or its compatibility with tape devices.

          Other Advice:

          I would tell others looking to implement this product about its pros and cons (SureBackup, data compression ratio, etc.), and would tell them to implement it on a dedicated physical server with FC-HBA.

          It is very easy to work with its GUI. It has a lot of features with a low (reasonable) price when compared with other backup solutions.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          Senior Implementation Engineer at a tech services company with 51-200 employees
          Consultant
          With storage integration, it has improved the backup windows and reduced the impact on the VMs.

          Valuable Features

          Backup and SureLab are this product’s most valuable features to me.

          Improvements to My Organization

          With storage integration, it has improved the backup windows and reduced the impact on the VMs. SureBackup has also come in handy when we are looking at updating applications. We kind of use it as a test environment.

          Room for Improvement

          I would like to see the ability to backup to cloud service providers such as Azure.

          Use of Solution

          I have used this solution for four years.

          Deployment Issues

          I have not encountered any issues with deployment or stability or scalability.

          Customer Service and Technical Support

          The level of technical support depends on the agreement.

          Pricing, Setup Cost and Licensing

          Pricing-wise, it’s expensive. However, the product is great and does what it says.

          Other Solutions Considered

          We also evaluated Veritas Backup Exec.

          Other Advice

          It is very easy to implement and by far a better product than any I have seen so far.

          Disclosure: My company has a business relationship with this vendor other than being a customer: We are a partner
          ITCS user
          Infrastructure Senior Specialist at a financial services firm with 51-200 employees
          Real User
          BitLooker makes you exclude deleted file blocks, swap and hibernation files, and user files or folders.

          What is most valuable?

          BitLooker: It is an advanced technology designed to reduce backup size. It makes you exclude deleted file blocks, swap and hibernation files, and user files or folders.

          How has it helped my organization?

          Based on my previous experience with different backup products, Veeam is the best one that understands and integrates easily with virtual infrastructure.

          What needs improvement?

          Add new features on application backup and recovery. And expand the range of applications supported.

          For how long have I used the solution?

          I have used it for about two years.

          What was my experience with deployment of the solution?

          There was some incompatibility with Windows drivers, but it was fixed by the support team.

          How are customer service and technical support?

          Technical support is excellent. I had three cases and they all were solved perfectly. The support team is highly qualified.

          Which solution did I use previously and why did I switch?

          I worked with Symantec NetBackup/Commvault and EMC NetWorker. Veeam is the best for virtualization backup.

          How was the initial setup?

          Initial setup was straightforward and the steps were so simple.

          What was our ROI?

          My ROI is 50%.

          What's my experience with pricing, setup cost, and licensing?

          Pricing/licensing is fair enough. Licensing for this software is per CPU socket.

          What other advice do I have?

          Consider it if you are running a totally virtualized infrastructure. And try to focus on Veeam as the single reporting tool. It is just very useful and easy.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          Specialist for System Integration at a tech vendor
          Vendor
          Features I like include Integrated WAN Acceleration, Instant VM Recovery and SureBackup.

          Valuable Features

          • CBT technology
          • Instant VM Recovery
          • Recovery Explorer for Exchange, AD, Oracle
          • SureBackup
          • Integrated WAN Acceleration

          Improvements to My Organization

          Veeam improved our backup infrastructure to help save backup space. With the integrated WAN acceleration, the data transfer of our backup files to cloud storage sped up.

          Instant VM Recovery provides very fast recovery of our critical VMs.

          Room for Improvement

          I think it would be great to have the ability to use WAN acceleration as an integrated feature for local backup storage to save a lot more space.

          Use of Solution

          I have used this solution for about five years.

          Deployment Issues

          I have not yet encountered any deployment or stability or scalability issues. If the backup doesn’t work, the issue is not with Veeam but rather with the VM.

          Customer Service and Technical Support

          Customer Service:

          Customer service works very well.

          Technical Support:

          Technical support also works very well.

          Implementation Team

          I implemented it by myself. My advice for implementation is to install Veeam on a dedicated backup server. It is important to plan a backup strategy like 3-2-1: 3 copies on 2 different medias and 1 offsite.

          Pricing, Setup Cost and Licensing

          It is important to count all the sockets of vm-hosts to get the right license.

          Other Solutions Considered

          We also use Altaro Backup for some small customers. Altaro also works great for its price.

          Other Advice

          Try it and love it.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          Head of Infrastructure Division at a tech services company with 501-1,000 employees
          Consultant
          Provides the ability to test the backups and replicas of backups in our backup site.

          What is most valuable?

          Integration with VMware is essential, in addition to the functionality of Instant Recovery, WAN Acceleration, SureBackup, SureReplica and for the most part, it is not necessary to install agents for granular backups and restores. The adoption of compression and deduplication features are extremely important, and of course the cost benefit, because the licensing costs are not calculated according to backup volume.

          How has it helped my organization?

          We reduced licensing costs for our backup, as the trend of the backup is always increasing. The tool also provides significantly simpler management and easier backup and restore operations, among other factors such as the ability to test the backups and replicas of backups in our backup site.

          What needs improvement?

          I would like to see agents for backup of physical servers, as only agents for Windows servers have this tool. Storage backup for Linux servers is not yet possible.

          For how long have I used the solution?

          I have used this solution for three months.

          What was my experience with deployment of the solution?

          For our environment in particular, we have not found any difficulty or deployment issue.

          How are customer service and technical support?

          Technical support is excellent.

          Which solution did I use previously and why did I switch?

          Before Veeam, we used the IBM solution (TSM) and evaluated NetBackup from Symantec/Veritas. We chose Veeam because of its features, lower investment cost and ease of management.

          How was the initial setup?

          Deployment and configuration of Veeam to our environment was incredibly simple. We did not have great difficulties.

          What was our ROI?

          We are a company that provides hosting services and IT services to the government of Amazonas. With the implementation of Veeam, our ROI increased from 30% (TSM) to 70% (Veeam), over the first three years.

          What's my experience with pricing, setup cost, and licensing?

          Veeam’s licensing provided savings of almost 55% in the first three years. After this period, the savings will be even greater, because the license cost is not calculated by backup volume.

          What other advice do I have?

          Evaluate the Veeam product before manking any decisions. In my view, Veeam sells itself, and a team of sales and marketing is not necessary. Let your technical team evaluate and issue its opinion.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          Director at a tech services company with 51-200 employees
          Consultant
          Instant VM recovery reduces the time to recover an entire virtual machine.

          Valuable Features

          U-AIR (Universal Application Item recovery) – This is an important feature as it saves lot of time and offers flexibility to recover anything without wasting too much time on complete image recovery.

          Instant VM recovery – This feature miraculously reduces the time to recover an entire virtual machine to just a few minutes.

          Sure Backup - This feature helps ensure backups are recoverable when required. Backup Drills need not be complex and time-consuming activities.

          Improvements to My Organization

          We are less of an end user than provider. But, yes, I’d like to mention a scenario where we have been able to churn out lost VMs in just minutes for our cloud customers.

          This makes life easier for all IT professionals by ensuring a reliable and hassle-free backup and replication solution, and thus it is reliable business IT.

          Room for Improvement

          With each new release, this product breaks barriers. We expect to see this completely replace the entire backup solution landscape (supports virtual/non-virtual backup and DR solutions) for heterogeneous environment.

          It’s always difficult, complex and expensive to keep different data protection solutions for different systems (physical servers, virtual servers, Windows/non-Windows environments, disaster recovery solution, end-point backup solution, media manager, dedupe box, etc.).

          Use of Solution

          We have been proposing and deploying this solution for the past 5-6 years. We have found this has helped improve data backup and recovery for customers, with predictable and scalable performance. At the same time, it has reduced overall cost for backup infrastructure.

          Deployment Issues

          No issues as such with stability and scalability, but from the deployment perspective, we expect it to support a hybrid environment - multiple-edition deployment within one single Veeam Backup Server instance. It should not require having the same edition.

          Customer Service and Technical Support

          Customer service and technical support is good and prompt.

          Initial Setup

          Veeam deployment and configuration is quite simple. The user interface is designed for ease of use and is intuitive.

          Implementation Team

          We deploy for others and for our own use in a cloud environment.

          Other Solutions Considered

          Being a system integration organization, we work with other backup & replication solutions, but after evaluation, we found Veeam to be a better solution for x86 virtualized environments.

          Other Advice

          I am rating it as excellent, due to its advance features and functionality for virtual environment backup and replication. But I have left a little room for improvement by including non-virtual environment B&R, to avoid having IT silos in a customer’s environment.

          This product can certainly bring value and lot of visibility and control to virtualized IT environments. It fits very well with the virtualization and consolidation story.

          Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a Veeam Solution Provider and Veeam Cloud Partner.
          ITCS user
          System Architect - Cloud Services at a tech services company with 501-1,000 employees
          Consultant
          The system automatically tests the backups, without impacting the production systems.

          Valuable Features:

          Instant Recovery – Instantly recover a virtual machine from the backup file on backup storage, then migrate it back into production. RTO’s can be measured in minutes.

          Virtual Lab – Spin up an environment (web app, middleware, and a database) from the backup files in a virtual network bubble and tinker around with it – maybe apply and test patches (not that they ever go wonky).

          SureBackup – Ever restored something only to find out you didn’t configure the backup job correctly. This feature tests the backups, without impacting the production systems. What a brilliant idea! To actually test the validity of restoring from backups.

          Improvements to My Organization:

          Ability to attract customers with a simple product to protect their data and lead them into conversations about how to enable business outcomes that are positive as opposed to catastrophic. With the multiple facets of potential data compromise (ie: Virus, Ransomware, employee mistake, etc., etc.) and or destruction, educating our customers on the inexpensive options that can provide quick remediation to inevitable outages that could be extremely detrimental to business continuity.

          Room for Improvement:

          The product is really awesome for the virtualized environment – hands down. It really lives up to its motto – it just works. One caveat – those physical servers that are still outliers. We are constantly hearing that our customers would be “SOLD” if there was a solid physical server solution. To their credit – I know they are working hard to provide a solution that meets these needs. And candidly, I want them to take their time and develop, test and deploy a solution that works as reliably as the current product.

          Use of Solution:

          I’ve used it for year through Cloud Connect, and the base platform for five years.

          Deployment Issues:

          We did have some small discoveries as we rolled out the product to our customers. WAN acceleration is extremely robust and a valuable feature built into the Enterprise version of the product.

          Stability Issues:

          We found that due to faster than typical internet speeds available (i.e. 1 GB) – we were not seeing the benefits that we had expected. Turning it off increased the speeds and reduced the bottleneck.

          Scalability Issues:

          One feature that was missing, but introduced in v9, is the ability to manage multiple repositories across disparate storage arrays or sources. Now the new feature can present them as one repository, allowing robust expansion without having to move and balance datasets as the increase in size, and we know how backup sets grow exponentially as time marches on.

          Initial Setup:

          The initial setup requires some thought as to sizing and future growth. But it is also very forgiving and adaptable as growth and complexity changes. Don’t let that statement fool you though. To take advantage of the more advanced feature – which are incredible (Virtual Labs for instance) do require some more advance investigation and for me – deep dives into the forums.

          Implementation Team:

          We leveraged talent in-house. Implementation of simple (but robust) functions can be really straight forward for most small to medium environments. To get basic services up running we suggest that customers download the free version and get started with it. This will introduce them to how Veeam approaches backup and recovery. Sometimes Backup Admins are a little shocked at how easy it is to admin, even though they have used and are very familiar with legacy products.

          Cost and Licensing Advice:

          Regarding pricing, most of our customer who have been used to buying, supporting and maintaining other well know products are shocked at how economical Veeam is and sometime question “how good can it be?” They are quickly convinced that it is a very robust product and start designing ways to “leverage” their backup data in ways they hadn’t imagined.

          Other Solutions Considered:

          We have evaluated and currently offer other products to meet specific needs. But as a general offering for our customers who have mostly virtualized environments, and want an economical way to protect and leverage their backups, Veeam has the most robust and forward thinking feature set.

          Other Advice:

          Start simple. Get it up and running. Then start investigating the many, many “cool” features that are available. Definitely take a look at future proofing technologies such as Virtual Lab, Cloud Connect for an offsite copy and SureBackup.

          Disclosure: My company has a business relationship with this vendor other than being a customer: We are a Service Partner and part of the VSPP
          ITCS user
          Professional Services at a tech vendor with 51-200 employees
          Vendor
          It is simple to install, configure and manage.

          Valuable Features:

          The fact that it comes with backup and replication is a must. The integration with EMC Data Domain and similar products is also a very good feature. The same can be said about the backups from storage snapshots.

          Improvements to My Organization:

          We use Veeam with EMC Data Domain. This allowed us to simplify our backup processes and enable us to have faster and more streamlined backup jobs. It's also easier to manage than our previous solution with huge space savings. Since Veeam also allows us to replicate machines we use that feature in a way that provide us more flexibility when we need to test some updates or changes without risking our production environment.

          Room for Improvement:

          The downside is when you need to backup physical servers as usually most organizations aren't running a 100% virtualized environment so that can be an issue. Another issue is when clients have file level data on storage and need or want to backup using NDMP as I believe that this isn't supported yet.

          Deployment Issues:

          We had no issues deploying it.

          Stability Issues:

          There have been no performance issues.

          Scalability Issues:

          It's been able to scale for our needs.

          Initial Setup:

          It's simple to install and configure.

          Other Advice:

          If most, or all, of your environment is based on virtual machines and you want something that is simple to install, configure and manage but above all else, something that backups and restores your data successfully then Veeam is your product.

          Disclosure: My company has a business relationship with this vendor other than being a customer: We are Veeam partners. We resell Veeam products and services.
          it_user382581
          System and network administrator at a government
          Vendor
          The 3-2-1 backup rule is good -- it has three copies of data, two different medias, with one off-site copy.

          What is most valuable?

          It is installed and configured in 15 minutes. It is reliable and you can really count on its restore jobs. It also provides very good deduplication alongside fast backup/restore on tape and instant VM recovery and allowing you to restore a VM onto an NFS mount point anywhere you want on a Windows 2012 Server. Veeam's 3-2-1 backup rule is also good where it has three copies of data, two different medias, with one off-site copy. Lastly, we're able to sandbox VMs without impacting the production environment.

          How has it helped my organization?

          In a fully virtualized environment, the ability to perform instant or quick restore full VM is invaluable, and because this product is reliable, I often forget the backup appliance for weeks or months.
          Veeam Backup makes me more confident and agile in managing and maintaining my IT infrastructure.

          What needs improvement?

          Since this is a pure 95 % virtualized solution for Hyper-V or vSphere, this product could do more to backup individual files, databases, and or complete guest OS. For now, I have to backup NAS, and doing this for individual files is a pain in the neck and I have to play with two different backup solutions. Also, Veeam will not backup a physical server.

          For how long have I used the solution?

          I've been using it since v6.0 in 2013. It was used in parallel with VMware VDR, and then VDP but it was quickly abandoned for a full Veeam solution.

          What was my experience with deployment of the solution?

          We have had no issues with the deployment.

          What do I think about the stability of the solution?

          There have been no performance issues.

          What do I think about the scalability of the solution?

          I have ordered more socket CPU licenses but I do not know if this will be easy or painful. There is nothing to do when adding clusters/hosts except checking the number of CPUs allowed.

          How are customer service and technical support?

          Customer Service:

          I have, 99 % of time, found an answer to my questions or issues through customer services or via forums.

          Technical Support:

          On-line help is also complete and often come with interactive videos showing how and where to click, and this is amazing.

          Which solution did I use previously and why did I switch?

          Prior to Veeam, I used VMware VDR, and then VDP (> vSphere 5.x).

          How was the initial setup?

          It's complete in 15 minutes. It's so easy that even a child could schedule bakcups. It was the same when upgrading from v8.0 to 9.0. It was simply a click and wait job and completed within 10 minutes.

          What about the implementation team?

          I’m responsible for choosing and implementing this product. I discovered Veeam through my previous jobs. In this one, it was already implemented by local IT engineers.

          What's my experience with pricing, setup cost, and licensing?

          Licensing costs are OK, they are a good average when compared to their competitors. The only issue I have is having three NetApp filers and not being able to backup/restore from snapshots, SnapMirror, or SnapVault. So if I had more money, I’d head directly to the Enterprise “Plus” Edition. The Standard Edition is not supposed to manage tapes or deduplication and is limited to small infrastructure environments.

          Which other solutions did I evaluate?

          I’m not a specialist of EMC Avamar, but I think that Avamar is more universal (backup of NAS for example), but it is way more expensive and complex than Veeam. I didn’t evaluate any other commercial solution.

          What other advice do I have?

          There's no need to buy direct attached disks, as you can just build from scratch a “Veeam appliance” with a a big 2U 8 core Xeon server with 16 GB RAM and lot of SAS disks (at least 2 RAID). You then add Windows Server OS and the Veeam software. With this setup, you won’t need extra space, separate SANs, or network switches, except maybe for your LTO drives.

          Otherwise, use some VMs for Veeams and separate the proxy so you can make your big physical server a repository. Do not allow your physical server to backup your ESXi hosts with VMFS datastores, as you might not find your VMs in the VMDK virtual disks.

          Most important though is to always test your real recovery abilities and try to simulate total failures of a SAN direct attached volume for example, or even from your backup system.


          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          RA
          Solutions Engineer at a tech company with 501-1,000 employees
          Reseller
          You can bring back up applications within five minutes if needed. When the disk capacity is getting low, you have to clear the backup disk & then perform the backup.

          Valuable Features

          Instant Veeam Recovery is invaluable as it has eliminated the need for High Availability as you can bring back up applications within five minutes if needed.

          Improvements to My Organization

          In term of cost saving, it does reflect the justification made to the management to invest on Veeam B&R rather than build a redundant high availability in either Virtualize or physical environment which is costly to manage and maintain. With IVR, you can also improve your recovery point objective (RPO) and recovery time objective (RTO) by bringing up the VM within a short period of time, thus minimizing the troubleshooting duration.

          Room for Improvement

          I'm not sure if others has the same issue as mine but the full recovery file (.VBK) growth is really causing our customer a headache as they have to perform a full backup, and when the disk capacity is getting low, you have to clear the backup disk and then perform the backup. The previous version seemed to have better integration as it removed blocks from the full VBK file during the backup.

          Use of Solution

          I've been working with it for around four to five years.

          Deployment Issues

          We have had no issues with the deployment.

          Stability Issues

          You have to plan for a higher disk throughput rate since the Veeam restore target is to disk, and the full recovery time can be a nightmare especially if you're recovering to thin disk which is super slow.

          Scalability Issues

          I have noticed in the new version has some issues with VBK growth which I didn't experience in the previous version. The VBK file will keep on growing, and although some features are added to contain the growth such as compaction & BitLocker, I've not seen any improvement yet.

          Customer Service and Technical Support

          So far they've been excellent except for one case. It was a Sev One incident, and an engineer only called me back eight hours after I logged it.

          Initial Setup

          It's really straightforward and very user friendly.

          Implementation Team

          We're a systems integrator and we deploy it to different environments. Veeam has great documentation for deployment and planning on their website. My only advice to is to include a scenario base during recovery for example, whenever you do IVR, expect throughput to be slow as it will be mounted from backup repository.

          Other Solutions Considered

          For most customers who don't have budget issues, we usually recommend Commvault. One of the reasons that we recommend Commvault is the ability for the corporate division to use it globally. I find Commvault has a better R&D team and can accommodate most hypervisors currently on the market. The latest one that Commvault supports is Nutanix AHV which has added value to its product portfolio. With the growing popularity of hyper converged systems, this decision is timely. However, Commvault price is high, and can be very expensive if you're going with their Capacity license. I just hope Veeam product team will include AHV compatibility in the next release.

          Other Advice

          Backup is not much of a concern, but for recovery you do have to plan for additional capacity especially when you want to redirect your restore. Veeam's planning recommendation should include for customers to assign a VM as a thick disk for recovery purposes.

          Disclosure: My company has a business relationship with this vendor other than being a customer: We're a reseller of this product.
          ITCS user
          Technical Operations Team Lead - EU at a tech services company with 501-1,000 employees
          Consultant
          We utilize the integration with VMware. Reporting via PowerShell is useful for our daily checks.

          Valuable Features

          The overall backup tools, as we use this to prevent data loss.

          Improvements to My Organization

          Coming from tape backup environment to using Veeam and cloud upload dramatically changed and improved our backup process. The increase in backup speed was truly amazing, backup windows shrunk, we can also perform more frequent backups if more protection is required. There is obviously also the integration with VMware (which we utilize) and administration via PowerShell. All this, together with CloudBerry allowed us to fully automate our backup and offsite upload process. Reporting via PowerShell is extremely useful too i.e. for our daily checks.

          Room for Improvement

          Below, you’ll find various suggestions from both my admins and myself that would improve Veeam Backup

          • Built in upload to external storage. Using apps like Cloudberry, even though it can be automated, just adds unnecessarily complexity and one more point to break
          • Integrated and intuitive orphaned snapshot management. When things go wrong during backups, you can be left with orphaned snapshots consuming more space on your storage than is immediately visible. This can be very problematic under certain conditions. Integrated visibility into this would be very helpful in these cases.
          • Ability to shrink VRB files as servers are removed from jobs
          • Ability to reconnect VRB’s in the chain
          • Ability to attach and backup physical servers
          • Better visibility of deduplication percentages

          Deployment Issues

          Only issues were with licensing. Mixed versions across sites made licensing a bit difficult. Also, having to use Cloudberry to upload to AWS S3 is not ideal, although it does work OK.

          Stability Issues

          The product is very stable.

          Scalability Issues

          It is highly scalable.

          Customer Service and Technical Support

          I haven’t dealt with Veeam support, but my team say that tech support is decent and the skill varies significantly from tech to tech. We've discovered more solutions from the user forums than through tech support.

          Initial Setup

          Setup is very straightforward. Creating backup jobs and remote storage learning curve is not intuitive, but a quick scan of the documentation allows for quick study. Difficulty level is low.

          However, having to use a separate application (Cloudberry) to upload to AWS S3 is very cumbersome and seems like something that should be integrated into the core product.

          Implementation Team

          We performed it in-house and did not use a vendor team or a consultant.

          Other Solutions Considered

          I wasn’t part of that project, but I believe at the time we also looked at AppAssure and Veeam was more flexible for us and more economical too.

          Other Advice

          This is perfect backup solution for small to medium businesses that have an onsite VM environment. If you’re using AWS S3 for off-site then look elsewhere. This does not support it natively despite what their marketing might lead one to believe.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          Systems/Network Administrator at a printing company
          Vendor
          We were using Symantec Backup Exec 2010. We moved away from it in favor of being able to perform total VM backups.

          What is most valuable?

          Ease of VM and File Restores. The ability to restore an entire VM and guest OS files is invaluable.

          How has it helped my organization?

          We have been able to move away from file-based backups, and now have total VMs protected.

          What needs improvement?

          I'd like to see more vendors added for the new array-based backup platform. More IT shops will be able to take advantage of this new backup technology. Using the native VADP snapshot functionality can stress out the VMware kernel.

          For how long have I used the solution?

          I've been using it for four years.

          What was my experience with deployment of the solution?

          It was mostly a smooth transition, but I would caution against using Veeam to back up a SQL 2000 database though, if anyone still has SQL 2000 databases in production. SQL 2000 databases do not acquiesce when snapshots are taken, and the entire SQL database can become corrupted. The SQL 2000 VM must be powered off before the VM backup. I learned that the hard way.

          What do I think about the stability of the solution?

          There have been no performance issues.

          What do I think about the scalability of the solution?

          It's been able to scale for our needs.

          Which solution did I use previously and why did I switch?

          We were using Symantec Backup Exec 2010. We moved away from it in favor of being able to perform total VM backups.

          How was the initial setup?

          It was very straightforward, no issues.

          What about the implementation team?

          It was done in-house with assistance from our network engineer. It is important to have use a SQL database version for Veeam that matches your production SQL database version.

          What's my experience with pricing, setup cost, and licensing?

          I would advise you to buy the service contract, as you will get all the version updates for free, which can save money in the long run.

          What other advice do I have?

          We have not implemented the array-based functionality as of yet. We elected to install a 10 Gb NIC for the main back up pipeline. The new 10 Gb connection has increased backup performance by 20%, and I believe the array-based platform has seen 40% performance increases. We are backing up to SATA drives, so we are trying the 10 Gb route first. If we decide to backup to an all flash array, then maybe the array-based platform will be considered.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          Architect at a tech services company
          Consultant
          Reliability of backup process are valuable as this is used as a failover migration tool.

          Valuable Features

          Instant recovery of VMs, reliability of backup process are valuable as this is used as a failover migration tool.

          Improvements to My Organization

          We had a vendor screw up a financial accounting program at tax season, a critical time for one of our customers. We were able to roll the VM back in under five minutes, and users were back on the software in under 10 minutes from restore.

          Room for Improvement

          The software really needs to expand into physical machines backups. Endpoint Protection is a good start, but physical backups are the missing component to crush the competition.

          Use of Solution

          I've been using it for three years.

          Deployment Issues

          We have had no issues with the deployment so far as multi-site WAN acceleration works out of the box, and so far we've been very happy with our experience

          Stability Issues

          There have been no performance issues.

          Scalability Issues

          Scalability is all about bandwidth, so the only issue we had was trying to guess how much bandwidth we would need.

          Customer Service and Technical Support

          It can take a while to get a recovery engineer on the phone, but once you get one the support is excellent. Follow up on issues has been exemplary.

          Initial Setup

          It is simple to setup and the documentation covers just about everything you need to know.

          Implementation Team

          This was all setup in house.

          Pricing, Setup Cost and Licensing

          The pricing is reasonable, but tracking and purchase levels are unnecessarily complicated.

          Other Solutions Considered

          I have used and evaluated many backup and recovery solutions. Veeam came out on top for ease of use, reliability of job execution, backup validation, and speed of recovery in virtual environments.

          Other Advice

          By far it is the best virtualization protection product, but lacking in the physical protection space. It does physical backups, but it fells like an after thought.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user303678
          Windows System Administrator at a media company with 1,001-5,000 employees
          Vendor
          We can now perform restores as file level instead of the whole VM.

          What is most valuable?

          The ease of use of the product and overall confidence in the product and Veeam support are valuable.

          How has it helped my organization?

          We can now perform restores as file level instead of the whole VM.

          What needs improvement?

          A better reporting function where we can see all the job statistics as standard rather than buying this feature with Veeam One.

          For how long have I used the solution?

          I've been using it for six to eight months.

          What was my experience with deployment of the solution?

          We have had no issues with the deployment.

          What do I think about the stability of the solution?

          Using Synthetic Full Backup caused issues with storage, but since switching to True Full Backup everything seams to be fine.

          What do I think about the scalability

          What is most valuable?

          The ease of use of the product and overall confidence in the product and Veeam support are valuable.

          How has it helped my organization?

          We can now perform restores as file level instead of the whole VM.

          What needs improvement?

          A better reporting function where we can see all the job statistics as standard rather than buying this feature with Veeam One.

          For how long have I used the solution?

          I've been using it for six to eight months.

          What was my experience with deployment of the solution?

          We have had no issues with the deployment.

          What do I think about the stability of the solution?

          Using Synthetic Full Backup caused issues with storage, but since switching to True Full Backup everything seams to be fine.

          What do I think about the scalability of the solution?

          It's been able to scale for our needs.

          How are customer service and technical support?

          It's 10/10.

          Which solution did I use previously and why did I switch?

          We used an in house script, which did not address a file level restore.

          How was the initial setup?

          It was fine, but the current setup process could do with some tweaking. It would be nice to have more advice on domain controller restores.

          What about the implementation team?

          We performed it in-house.

          What other advice do I have?

          Try it first and see if it does what you want.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          Engineer with 51-200 employees
          Vendor
          Instant VM Recovery is valuable as it provides us with rapid recovery of failed/lost VMs with a low recovery time objective (RTO).

          Valuable Features

          Sure Backup is valuable because of its capability to test every backup of virtual machines. Instant VM Recovery is also valuable as it provides us with rapid recovery of failed/lost VMs with a low recovery time objective (RTO).

          Improvements to My Organization

          Using Veeam as a primary backup tool for the virtual environment we were able to reduce drastically the backup windows and offer better services for provisioning VMs for both the testing and development environments.

          Room for Improvement

          We would like the ability to backup physical servers. Most organizations still have some of their applications and services running on physical hardware and do not want to deal with multiple backup solutions.

          Use of Solution

          I've been using it for four years.

          Deployment Issues

          Main issues were related to sizing the correct infrastructure as Veeam solution needs many components (such as Proxy Servers, Repositories, WAN Accelerators, etc.) for a complete Backup & Replication solution. For medium/large environments, initial configuration may take some time.

          Stability Issues

          We have had no issues with the performance.

          Scalability Issues

          It's been able to scale for our needs.

          Customer Service and Technical Support

          I've not yet had to use their tech support.

          Initial Setup

          Veeam is very easy to setup. The installation is wizard-driven and will install any dependencies you might be missing.

          Implementation Team

          We did it in-house after receiving training from the vendor. In case your company does not have sufficient technical resources, the best option is to contract Professional Services from Veeam Partners.

          Pricing, Setup Cost and Licensing

          The price is very attractive and probably the lowest on the market for an enterprise backup tool.

          Other Solutions Considered

          For only virtual backups I have evaluated TSM and CommVault. Veeam is by far the solution that delivers a complete set of features for a small price. And the administration is much more easy.

          Other Advice

          Do a PoC and compare cost x benefits with other solutions.

          Disclosure: My company has a business relationship with this vendor other than being a customer: We are a Veeam partner.
          ITCS user
          Data Center Expert with 501-1,000 employees
          Vendor
          The installation is wizard-driven and will install any dependencies you may need that aren’t already installed.

          What is most valuable?

          Veeam is a solid performer for backing up VMware. By leveraging VMware’s changed block tracking (CBT) the incremental backups are very efficient and small. Veeam also has a rather intuitive interface that is easy to understand and is easy to get up and running in short order. It has several other solid features, such as storage snapshot integration (new feature), Exchange/SQL/file granularity, and some very useful recovery options as well.

          How has it helped my organization?

          Reliable backups are so critical and my Veeam backups (disk-to-disk) have never failed to be restorable. I can’t say that about other products I’ve used.

          What needs improvement?

          I have asked Veeam to consider backing up physical devices for years and each time the response was “that’s not what we do”. As a result, they missed many opportunities to sell their products to customers who have a mixture of virtual and physical devices but don’t want to support multiple backup products. Veeam finally started down that path but they are taking their time to get the Endpoint Protection fully developed and rolled into the main product. They need to ramp this up and then I believe they would see even better adoption.

          For how long have I used the solution?

          I've been using it for six to seven years.

          What was my experience with deployment of the solution?

          Deploying Veeam is as easy as you get. The installation is wizard-driven and will install any dependencies you may need that aren’t already installed. On the other hand, I have had some issues with scalability. Specifically, backing up large virtual file servers for me goes very slowly. Veeam has a concept of a backup proxy, which moves the resource load to whatever is designated as the proxy. This can be the local Veeam server or another physical or virtual server.

          What do I think about the stability of the solution?

          For me, I have trouble with large VMDK files (multi TB) regardless of where I place the proxy and while there are several others who have similar results, Veeam hasn’t seemed to find a solution for this yet. Note that this is only on the initial full backup and subsequent incrementals are fine. Also note that I have not opened a case myself on this but have tracked the cases of others reporting the same issue.

          What do I think about the scalability of the solution?

          It's been able to scale for our needs.

          How are customer service and technical support?

          Veeam support is pretty good but has degraded somewhat as they have grown. Not surprising as this happens to every company as they ramp up but overall support is as it should be. What is solid though is that their technical people comb through the forums so many of the posts have expert feedback and advice right there, which is very nice. I find it nice to know that they at least care enough to do that and actually listen to the issues.

          Which solution did I use previously and why did I switch?

          I’ve used several other products and pound-for-pound in a virtual environment Veeam seems to work the best.

          How was the initial setup?

          Veeam is very easy to setup. The installation is wizard-driven and will install any dependencies you might be missing.

          What about the implementation team?

          I work for a Veeam partner so we implement all Veeam deployments ourselves. My best advice for Veeam goes for all other products that support it: use a dedicated backup target such as Data Domain, StoreOnce, FalconStor, etc. Not only are these devices designed for this type of workload (improves performance) but you will get a secondary benefit of the hardware deduplication that makes your backup jobs incredibly small and efficient. You can run Veeam and a server and backup to the local storage to save money but the long-term solution is not as good and problem-free.

          What's my experience with pricing, setup cost, and licensing?

          Licensing is based on CPU socket of the host servers and if you get the enterprise versions you also get support for file, SQL and Exchange granularity so there is nothing else left to buy. Most other products either require individual licenses for these advanced features or are licensed for the amount of data you have so in either of those cases your costs will rise as your data grows. With Veeam, provided you don’t add more servers, the license cost remains flat.

          What other advice do I have?

          If you have a VMware or Hyper-V environment, then Veeam is the most mature and solid product in its class today. If you have a mixed environment, well then you may have some thinking to do. Personally I would still consider Veeam knowing they are working on their physical backup solution, which you can use today (although it’s very basic right now) or go with something else on the physical side for the time being.

          Disclosure: My company has a business relationship with this vendor other than being a customer: I have been a partner for the duration of my relationship with Veeam. Note that I have also been a partner with several other backup companies as well.
          it_user233868
          IT Development Manager at a tech services company with 501-1,000 employees
          Consultant
          Using Veeam Cloud Connect you can backup and restore to and from the cloud.

          Valuable Features

          The usability in general, support and knowledge documentation. I also find the training, and webinars useful. Apart from this, it also has specific features that are useful such as easy restore functionalities, instant file-level recovery, integration with multiple storage vendors, and explorer for Exchange amongst others. Also, its replication is very simple and reliable, as well as the synthetic full backup.

          Lastly, Veeam Cloud Connect is another valuable feature. This allows you to backup and restore securely to and from the cloud. All you need to do is choose your cloud provider and it integrates into your systems.

          Improvements to My Organization

          It's affordability, ease of use, and reliability has allowed us to save both man-hours and money.

          Room for Improvement

          It needs to be able to integrate with more storage vendors, especially IBM and Dell.

          Use of Solution

          I've been using it for almost four years.

          Deployment Issues

          We have had no issues with the deployment.

          Stability Issues

          There have been no performance issues.

          Scalability Issues

          It's been able to scale for our needs.

          Customer Service and Technical Support

          7 to 8/10

          Initial Setup

          Very straightforward but knowledge is a must, especially if you have complex scenarios and if you want correct responses and performance.

          Implementation Team

          In-house implementation, we have a lot of skilled personel. Knowledge about the product and about backup theory in general is a must.

          Other Advice

          Try it! You can test it before buy it, almost without effort and you probably will forget a lot of other vendor solutions.

          Disclosure: My company has a business relationship with this vendor other than being a customer: Partners
          ITCS user
          Network Manager at a logistics company with 501-1,000 employees
          Vendor
          The ability to backup servers without an agent installed is valuable.

          What is most valuable?

          The ability to backup servers without an agent installed is very valuable. Many of our applications are customized by us, and may break with constant changes and updates to third party software and operating system changes. So the ability to integrate the backup solution into VMware for seamless backups is fantastic. Our users don’t know backups are happening, and it really becomes invisible.

          Another feature we value is the ease of individual file restoration. Someone will submit a ticket for a file restoration, and we can have it finished within five to 15 minutes depending on the size of the file. Before, we would be figuring out which backup disk or tape had the server on it for that amount of time prior to even starting the restore.

          How has it helped my organization?

          Our company now has nightly backups, whereas before we only had weekly backups. It’s also allowed us to retire our cloud backup solution (HP Autonomy LiveVault), saving us about $40,000/year in storage costs. Since we completely control the backup environment, we’re able to have onsite backups, offsite backup copies, an archive, and even replication all through one interface. It’s made our infrastructure much more flexible, and in a disaster recovery situation allows us to resume business within hours instead of days or weeks.

          What needs improvement?

          Moving backup repositories and merging backup chains is either difficult or not possible as far as I know in the current release of Veeam Backup and Replication. This has made it inefficient to retire backup storage repositories, causing us to keep more backup files than we might otherwise do. This means we are wasting space simply to keep a backup for archive purposes, and I can see this being addressed with scale-out repositories in the future.

          For how long have I used the solution?

          Veeam has been in place for at least three years at my company, and I’ve used it here for almost two years. This has been across multiple rebuilds of the backup system to go from not useful to confident we can restore anything quickly.

          What was my experience with deployment of the solution?

          We did run into a few issues of certain applications not being entirely compatible with Veeam, or requiring a bit of customization to our backup jobs to ensure they work correctly. This is mostly due to SQL express databases not allowing truncation during backup jobs, which isn’t necessary a fault with the Veeam software, but our implementation of other products in our environment

          What do I think about the stability of the solution?

          Stability has not been an issue when Veeam is installed on a physical server outside the virtual environment, but I would avoid installing Veeam on a virtual machine if you think you’ll be changing the CPU or Memory limits of the VM that Veeam is running. We found this created a very unstable installation for some reason, forcing us to move the Veeam installation back to a physical server. In some environments, a physical server is desired for direct SAN access or for limiting the impact of a backup server on the virtual environment, so a VM instance of Veeam may not be a consideration for many anyway. For those of you without the extra hardware to set up a dedicated Veeam installation, I’d recommend a set it and forget it mindset for the VM to avoid the possibility of performance issues.

          What do I think about the scalability of the solution?

          It's been able to scale for our needs.

          How are customer service and technical support?

          Veeam customer service and technical support have been fantastic. They’ve been very responsive, very professional, and have resolved every issue we’ve thrown at them quickly. One example is in the previous versions, there was an issue with rotating drives, and support provided a fix for us to use rotating drives for offsite backups within about an hour of us calling. Several other issues relating to database backups and log truncation have been resolved within at most a day or two.

          Which solution did I use previously and why did I switch?

          The company previously used Symantec Backup Exec, and Veeam was already in place (although poorly configured) when I arrived. We also used HP LiveVault online backup, which was a very poor solution and required constant baby-sitting to be sure it worked properly. We chose to discontinue using HP LiveVault because restores took a very long time, especially Exchange restores, for example, we had to restore a mailbox of a terminated user that was never exported to a PST. With LiveVault, we had to download a 200GB .EDB file, mount it, and export the mailbox as .PST to get the 5 or so mail messages we needed. When we switched everything to Veeam and properly configured it, we were provided the ability to mount a backup and restore a mailbox directly from the backup, even if it's offsite. This proved to decrease restore times to at most an hour, and along with file-level restorations, SQL backup and restores, and the ease of ensuring proper backups for our entire environment, pushed us well over the edge in choosing Veeam as the product we trust for our backups.

          How was the initial setup?

          The initial setup is very straightforward for a seasoned system/network administrator. You must create login credentials for Veeam in your VMware environment, and you cannot use Veeam without vSphere, so for someone new to VMware or Veeam, make sure to read the installation documents to ensure it goes smoothly. I didn’t have any major issues with setup.

          What about the implementation team?

          I implemented our Veeam installation myself with minimal help from Veeam support. I definitely recommend a vendor team that will work closely with you throughout the entire process if you will be supporting the Veeam product on your own instead of Backup as a Service. The advice I have about implementation is to make sure you have appropriately sized backup storage and a dedicated WAN if using offsite replication or backup copy/offsite archive.

          What's my experience with pricing, setup cost, and licensing?

          I believe it’s possible to work directly with Veeam, but we had our VAR handle it, which made the process fairly hands-off and easy. I recommend handling this the same way for almost any licensing, not just Veeam.

          What other advice do I have?

          Veeam is the first backup solution I’ve used that’s designed for Virtual environments. With that disclaimer, I’d give the product 8/10 for out of the box functionality and ease of use. However, this is assuming there are no issues for Veeam in your environment, but we did have a few. This required several support calls with Veeam, which did somewhat quickly offer us a properly working backup system. Including Veeam support’s assistance, my rating would go up to 9/10, but this depends if you have a perpetual license with no support, or a subscription with ongoing support. The support increases satisfaction in this product, at least initially.

          I’d highly recommend considering an offsite storage provider that supports Veeam Cloud Connect. We use SingleHop, which costs about $900/month for 7TB of online storage. This is expensive, but allows us to have our backups hosted offsite, secure and fully supported by Veeam. Also, make sure your local backup target is fast enough to support simultaneous writes and reads at a high enough rate not to eat into your production day, or at least minimize backup windows. It’s obvious to me, but maybe not obvious to others—don’t skimp on your backup storage, and don’t put your backups on your production storage device (SAN, NAS, etc.) It makes backups pointless in the case of a storage device failure.

          Below is a screenshot of our Archive settings, which pull from production backups and keep weekly, monthly, quarterly, and yearly backups up to our retention policy automatically. It's very hands-off, which I love and it's great for auditors, as we just send them this screenshot and they check off the box about records retention and backups.

          This is a list of our backups and backup copy jobs to show how we’ve set it up. Note our “Production Servers” backup says it last failed, due to an issue with our backup storage location not being fast enough and getting bogged down. I was working on this as I wrote this review.


          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user12039
          IT Project Manager at a tech services company with 501-1,000 employees
          Consultant
          Patch release and support are efficient and it doesn't take ages for most issues to be resolved.

          Valuable Features

          It's very simple to implement and very fast to learn. One backup can be done and many restorations are possible from that backup. It's mature integrity within a virtualized environment has always been important.

          Improvements to My Organization

          Veeam B&R saved our many files that accidentally had been deleted. By using File Level Recovery, all of them got restored easily and in a time manner.

          Room for Improvement

          Not covering the physical environment is both a pro and con of the product. Many organizations still have to consider other enterprise class solutions because of their physical servers. The other thing that they need to consider is the integration between Veeam and other storage vendors to use all the array level features to make backups even faster and more efficient. I guess Veeam needs to have a look at the enterprise market and not get stuck with small or mid-range forever.

          Use of Solution

          I've been using and proposing this product to many customers for more than five years.

          Deployment Issues

          Patch release and support are both very efficient and it doesn't take ages for most issues to be resolved.

          Stability Issues

          There have been no performance issues.

          Scalability Issues

          It's been able to scale for our needs.

          Customer Service and Technical Support

          I would rate it very highly.

          Initial Setup

          It's been easy to deploy, and I've never had any complaints from a customer.

          Implementation Team

          I did it myself and used my team in projects. I found the SureBackup implementation quite tricky, especially the health check mechanism which can be a bit confusing.

          Pricing, Setup Cost and Licensing

          It's not cheap for sure but in comparison with rivals it's not very pricey as well. Disaster recovery and backup solutions are not cheap and investing in them is worth much as it helps you to protect valuable data.

          Other Solutions Considered

          Veeam clearly stands in the middle, somewhere between simplicity and richness. I have proposed and designed backup solution based on many other products such as EMC Networker or Netbackup, but Veeam suits many customers' needs.

          Other Advice

          The best approach would be to implement a trial in a test environment to test it and run all the features to help you decide which edition and features you need and understand the architecture needed to run it.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user452412
          Solutions Architect at FLEXdata Solutions
          Consultant
          From our viewpoint, top features include: simple restoration capabilities and integration with NetApp Integrated Data Protection capabilities.

          Valuable Features

          The highly granular yet simple restoration capabilities for critical applications such as Active Directory, Exchange, SQL, SharePoint and Oracle, via an agentless single-pass backup. The deep integration with NetApp Integrated Data Protection capabilities, including controlling and managing Snapshots, SnapMirror and SnapVault, as well as the ability to provide granular, automated restoration from these protection sources. Lastly, the ability to leverage backup data copies directly for disaster recovery, test & development and/or data mining activities.

          Improvements to My Organization

          Veeam Backup allows FLEXdata Solutions to offer a more complete data protection strategy to our client-base, and one that delivers greater business value than the majority of legacy backup solutions in-place today.

          Each organisation we work with has different data protection products and processes in place, so we are exposed to many different products and approaches. We specifically chose to partner with Veeam for a number of technical and commercial reasons. These include its rich feature set coupled with ease-of-use, strong roadmap, roadmap delivery history, simple and predictable licensing model, channel model, and deep integration with NetApp Integrated Data Protection features.

          Room for Improvement

          • Scheduling functionality is not as intuitive or as flexible as it could be.
          • Some terminology can also be confusing or misleading.
          • For service providers, multi-tenancy capabilities could be enhanced.
          • Greater capabilities to protect physical hosts and applications would expand the use cases.
          • Continuous data protection (CDP) capabilities would be well received.

          Use of Solution

          I've been using it for 18 months.

          Deployment Issues

          We have had no issues with the deployment.

          Stability Issues

          The product is very stable.

          Scalability Issues

          It is highly scalable.

          Customer Service and Technical Support

          They’re great from a partner point of view, but I can’t comment from an end-user point of view.

          Initial Setup

          The initial set-up and configuration is straightforward, and the product can be installed and configured to protect data very quickly. However, like all data availability products, you must understand the data flow and the “plumbing” required to support data movement for backup, replication, and restoration activities. Most importantly, the data protection strategy must align to business requirements and expectations, so upfront design and planning is important to ensure a successful outcome.

          Implementation Team

          FLEXdata implement Veeam B&R for our clients, working in partnership with their in-house teams. Putting in design and planning effort upfront ensures we deliver successful outcomes to our clients.

          Pricing, Setup Cost and Licensing

          The Veeam B&R licensing model is very straightforward – it is licensed per-CPU socket of virtualisation host system. This provides a predictable cost model, and avoids the often crippling “virtual machine tax” that capacity–based or agent/system-based licensing structures can impose. It is also recommended to consider Veeam's bundled offers, such as the Availability Suite or procuring additional maintenance/support upfront.

          Other Advice

          Firstly understand the business requirements and expectations, then design and architect the deployment in line with these requirements. Ensure you get the “plumbing” right, never forgetting that the reason you backup is that one day you may have to restore. Plan and prepare for that day.

          Disclosure: My company has a business relationship with this vendor other than being a customer: FLEXdata Solutions is a Veeam Gold ProPartner, and we were recently named the Veeam Rising Star ProPartner of the Year 2015 for Australia and New Zealand.
          ITCS user
          IT Infrastructure Executive at a energy/utilities company with 51-200 employees
          Vendor
          By using an adequate number of backup proxies, more jobs can be executed simultaneously.

          Valuable Features

          Application data recovery works great in our environment especially restoring MS Exchange mailbox items. There are cases where emails or attachments which can back date to more than 12 months old are needed by users.

          Improvements to My Organization

          Backup and recovery windows have been significantly improved. By using an adequate number of backup proxies, more jobs can be executed simultaneously. Image replication for DRP and Sure backup to verify data consistency have also met our audit criteria for data protection objectives.

          Room for Improvement

          We expect to see more integrations from the software company with storage vendors. Especially on dedupe appliances and non unified storage arrays. This will help us to cut down the storage investment cost and have more flexibility on hardware choices. Also, there are demands to protect data on end user computers and devices. Hope to see more update in this area in near future.

          Use of Solution

          I've been using it for five years.

          Deployment Issues

          We have had no issues with the deployment.

          Stability Issues

          We have experienced slow backup performance, however it was been rectified in the latest release, and they have added a feature for processing parallel jobs.

          Scalability Issues

          With limited storage space available, we have to use reverse incremental backup to keep only one set of full backup on the latest date. This helps us to manage the free space and make sure fast recovery always available.

          Customer Service and Technical Support

          The tech support is always there to help out but you need to take note of the time difference. They don't seems to have dedicated resource to cover the APAC time zone from what I have experienced.

          Initial Setup

          Setup is straightforward, so just follow the wizard, but make sure you've got a plan for your storage sizing and backup retention policy. The challenging part will always be the sizing and how you place your backup proxy to make sure backup performance is top.

          Implementation Team

          We performed an in-house setup. You need to make sure there is a proper planning especially if snapshot backup is needed on storage array. This feature makes sure that no VM snapshot committed to a virtual server can cause a ping drop, and this is crucial on sensitive servers. The requirement to make it happen is likely to have the Veeam server running on a physical box with direct connectivity to storage array.

          Pricing, Setup Cost and Licensing

          Worth the money especially if you have high consolidation ratio per physical host.

          Other Solutions Considered

          I have tried a few other products, some of them are meant for multi-platform (virtual and physical), or as a native backup solution. We ended up with Veeam as we are a fully virtualized environment and the features and product capabilities have met our requirements.

          Other Advice

          It suits all the needs for a fully virtualized environment, just make sure you have proper planning on the storage sizing.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user398709
          Solution Architect at a tech services company with 501-1,000 employees
          Consultant
          Includes useful features for a virtualized environment such as those based on VMware or Microsoft Hyper-V.

          What is most valuable?

          It has very strong and useful features for a virtualized environment such as those based on VMware or Microsoft Hyper-V. The backup software management is user friendly.

          How has it helped my organization?

          Backing up a virtual environment is quicker than our previous solution.

          What needs improvement?

          I am expecting better support for physical tape copy. Support for backing up physical servers from the open area such as Windows and Linux servers with bare-metal restore functionality needs improvement. Support for the NDMP protocol for the several NAS devices.

          For how long have I used the solution?

          I've been using it for years.

          What was my experience with deployment of the solution?

          I had some issues at the start of the project with the performance. The problem was solved after analyzing and setting changes. I have not solved an issue with MS SQL Always-on servers with transaction lag backup. The case has so far been opened for half-year.

          What do I think about the stability of the solution?

          There have been no performance issues.

          What do I think about the scalability of the solution?

          It's been able to scale for our needs.

          How are customer service and technical support?

          They are very useful.

          Which solution did I use previously and why did I switch?

          I am currently also using using HPE Data Protector and Unitrends UEB.

          How was the initial setup?

          It was very simple, but after deploying the software it needed improvements in the settings to reach the goal.

          What about the implementation team?

          We did it in-house.

          What other advice do I have?

          Look at the price for the support. It is very high. Close the deal with -5 years support from the beginning.

          Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: We're business partners
          ITCS user
          Network Operations Manager at a legal firm with 51-200 employees
          Vendor
          Allows us to restore from disk, tape or from our NetApp appliance snapshots.

          Valuable Features:

          The ability to restore both the VMs and single files is very flexible in Veeam 9. We can restore from disk, tape or from our NetApp appliance snapshots. It has a myriad of effective ways to backup and recover.

          Improvements to My Organization:

          By allowing us to restore from our NetApp appliance directly, we have realized a tremendous time and resource savings in our virtual environment.

          Room for Improvement:

          The only real issues that I’ve had have been navigating the user interface particularly with restores. I feel that more attention could be paid attention to the restore interface. It’s just not as intuitive or fluid as it could be.

          Deployment Issues:

          We have had no issues with the deployment.

          Stability Issues:

          There have been no performance issues.

          Scalability Issues:

          It's been able to scale for our needs.

          Other Advice:

          I would definitely recommend Veeam 9 for its quick and effective backups to disk, tape and even the cloud. Having said that, the restores have been reliable once completed.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          Senior Systems Engineer with 51-200 employees
          MSP
          I can quickly restore an entire VM even in a test environment.​

          Valuable Features

          The Backup Enterprise Manager is great as it allows me to see and manage all backup jobs from multiple Backup servers. The ability to create separate backup and replication jobs and also create failover plans. The Direct NFS Access is also a great feature for backing up VMs on our Tintri storage.

          Improvements to My Organization

          Previously we had been using a CDP based backup solution where an agent was installed on the guest OS. Besides taking longer to configure backups, performing a BMR was much more complicated and required creating a new VM and using a boot disk. Using Veeam has made the entire process much easier and I can quickly restore an entire VM even in a test environment.

          Room for Improvement

          By default, I use “Enable parallel processing” which is great to have multiple jobs run at the same time. I would like the option to disable this within the Backup Job so certain jobs run sequentially instead. Reason being, I may have an application that runs on several different VMs that I would like to keep in a single Backup Job, but if they backup at the same time such as the app server and SQL server, it causes spikes in the application. The only way around this is to create separate backup jobs scheduled to run at different times.

          Use of Solution

          We've been using it for two years.

          Deployment Issues

          We had no issues with the deployment.

          Stability Issues

          With Veeam v7 in conjunction with vSphere 5.5 using vSphere Flash Read Cache (vFRC), I started seeing issues with Veeam backups either failing or VM Snapshots constantly needing consolidation. This was directly related to vFRC which a stopped using in favor of a better solution.

          Scalability Issues

          Scaling out is very easy, especially with the newly added feature “Scale-out Backup Repository”.

          Customer Service and Technical Support

          Customer Service:

          Customer service has always been excellent.

          Technical Support:

          Technically support has always been excellent, although rarely needed.

          Initial Setup

          Setup was not too complicated, but I do recommend deciding how you are going to use the Backup Proxies and design around that. There are a few options for backups such are Direct Storage Access, Virtual Appliance, and Network. The Network backup is great with a 10Gb network, but I recently switched to take advantage of the Direct NFS Access. I have also used the Direct Storage Access with NetApp when it was added to version 8, but this has since been replaced with Tintri storage. There is also a matter of the Guest interaction proxy that does application-aware processing for Exchange, SQL, Domain Controllers, etc. I tend to set this up with more restrictions so not all proxies can access all subnets. Veeam does automatically select the correct proxy based on subnet which makes it easy once you have completed your initial setup.

          Implementation Team

          I designed and implemented it myself.

          ROI

          I am using the Veeam Service Provider solution where you pay per VM that is being backed up. So, the ROI is basically from the day you deploy it.

          Pricing, Setup Cost and Licensing

          If you are an Enterprise and you think the price tag may be high, contact a Veeam Service Provider and see how they can help.

          Other Advice

          Make sure you do your research before deciding to purchase a different product other than Veeam even if that include reaching out to someone like myself that has used the product. You will see other products that don’t use snapshots and claim to be better, or don’t cause VM stun because their product is different. The fact is a lot of this depends on your underlying infrastructure especially storage. If your infrastructure is old or using slow storage, then any product may not be easy to implement without issues.


          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user390111
          System Engineer at a computer software company with 501-1,000 employees
          Vendor
          Veeam Cloud Connect is a new feature that will make integrating service providers even more simple to store backups outside your datacenter
          Originally posted at http://www.v-strange.de/index.... Veeam released the new version of Backup&Replication v8. The new version contains more than 200 new features and functions and several bugfixes to v7 patch4. Additionally v8 GA code will include a workaround for the newly found VMware CBT bug. As a VCP we already got access to the RTM code so I had already the chance to take a closer look to the new features. Most of them are improvements "under the hood" and only a few could be seen as "killer features" but they all make VBR an even better and more comprehensive backup solution. Let's have a look at the "What's new" document to see which features are really cool and a must-have. You can find the document here. Storage Snapshot Integration for NetApp. For all NetApp…

          Originally posted at http://www.v-strange.de/index....

          Veeam released the new version of Backup&Replication v8. The new version contains more than 200 new features and functions and several bugfixes to v7 patch3.

          Additionally v8 GA code will include a workaround for the newly found VMware CBT bug.

          As a VCP we already got access to the RTM code so I had already the chance to take a closer look to the new features. Most of them are improvements "under the hood" and only a few could be seen as "killer features" but they all make VBR an even better and more comprehensive backup solution.
          Let's have a look at the "What's new" document to see which features are really cool and a must-have. You can find the document here.

          1. Storage Snapshot Integration for NetApp. For all NetApp customers a must-have as Veeam extends the features of NetApp snapshots.
          2. Veeam Explorers for Active Directory and SQL Server. Especially the SQL Explorer and the added transaction log handling is one of the most demanded features of v8.
          3. EMC DataDomain boost integration. For all of the EMC customers that want to speed up storing backups to DataDomain systems.
          4. Encryption. Now you can encrypt your backup files to protect them if you store them outside your security barrier.
          5. Enhanced replication and failover plans. This is cool if you thought about buying VMware Site Recovery Manager as most features of SRM can now be delivered by Veeam.
          6. Veeam Cloud Connect. This new feature will make integrating service providers even more simple to store backups outside your datacenter. Tape is now one step closer to the edge...
          7. Backup I/O control. This feature will reduce load on production datastores during backup times when latency incraeses above a given threshold.
          8. Self restore portal. This feature will give local admins of backed up VMs to recover objects directly from within the VM thus reducing load on the backup admins or service desk.
          9. Forever incremental backup mode. This is a real killer feature. Standard incremental mode is fast but needs synthetic fulls to be reliable consistent. Reversed incremental backup is slower (up to 3x) but doesn't need synthetic fulls. Forever incremental combines the best of both worlds by allowing to create only incrementals but injecting older incrs into the full to reduce the number of restore points. Cool......
          10. Pre-job-script. Everyone ever had to handle pre and post backup scripts know that you have to switch to VMware Tools quiescening. This is unreliable and a bit strange to configure so integrating this functionality into Veeam is a pain killer.
          11. Parallel Guest File Indexing. Formerly you had to wait for the indexing to finish before the backup started. On large fileservers this could easily take 10-30mins. Now indexing is done during the backup.
          12. Linux guest file indexing. Self-explaining.
          13. Snapshot Hunter. This feature wills can for orphaned snapshots similar to the "Consolidation needed" feature in vSphere 5.x. This will add additional security as orphaned snapshots are now being discovered and consolidated automatically.
          14. Remote tape server. For all that still use tape you can now delegate the tape role to any Windows based server known to Veeam.
          15. Dedup storage support. Additional support for ExaGrid and HP StoreOnce dedup devices.
          16. SAN restore for thick provisioned disks. For thin provisioned disks it's still a performance problem so it's currently not supported but thick provisioned disks work. If you use 10GbE this feature isn't very important for you.

          All other features raise the easiness of backup handling but can be considered to be minor enhancements. Some new features are already included in other backup tools and simply make Veeam more comfortable but that's okay.

          I still miss some functionality and hope it will be added to VBR in the next releases:

          1. Support for DataCore storage. We have plenty of DataCore users here that also use Veeam. It shouldn't be that difficult to add DataCore to the list of supportet storage vendors.
          2. Search for folders in Enterprise Manager FLR. You're still restricted to searh for files but what if your user deletes a whole folder and can't remember the name of any file within this folder?
          3. Higher level of integration of VBR into VMware vSphere web client. Though you can now start VeeamZIP backups from within the web client, standard backup or replication jobs are still unavailable to configure or even start from the vSphere client. As EM can handle these options and fully supports RESTful API it shouldn't be a big problem for a tighter integration.
          4. Why do you still need EM to do 1-click restores? It would be much easier to search for files from within the Veeam GUI rather than using a second "application" for restoring single objects.
          5. vPower NFS on Linux repositories as NFS is native on Linux and should be a bit faster than the emulation on top of Windows.

          Nevertheless, as far as I can see from the first real-world tests and the what's new document, Veeam Backup&Replication is getting more and more mature and can easily be an option for higher-priced backup tools. If they now add an extended support for physical systems why should you use any other tool than this one?

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          Technical Lead with 51-200 employees
          MSP
          It ensures that backup times are kept to a minimum and reduces the amount of data that is replicated to additional disks off-site.

          What is most valuable?

          The functionality available with Veeam enterprise licenses, allow a VMware vSphere snapshot to be integrated and transferred to HP 3PAR storage snapshots; this effectively off-loads all backup traffic to the storage network. The Original VMware snapshot is then released (this process takes less then a minute), and Veeam continues the backup operation directly form the 3PAR storage. This operation ensures minimal impact on the VM, VM network and Host hypervisor, while ensuring backups are performed at storage network speeds (8Gb fibre).

          Reverse incremental backups with block level changes - Following the initial seed backup, only block level changes are captured in the following daily backups. This ensures backup times are kept to a minimum and reduces the amount of data that is replicated to additional disk off-site.

          50x WAN optimisation - With the enterprise licence option you get WAN optimisation. this reduces the amount of bandwidth required to replicate VMs or backup copies off-site. I use this to transfer all VM backups to a co-location storage device at a dedicated DR site.

          Instant recovery - this allows a Veeam protected VM to be instantly booted direct from the backup image. Veeam creates an NFS Datastore and presents this to the selected Esxi host. This can be used to test backups are being taken correctly, to recover a live VM or as a low cost DR solution. Once a VM is booted, this can be migrated live using vMotion back to production storage.

          How has it helped my organization?

          By using Veeam, backups times for the entire virtual environment have been reduced, and backup windows now have no impact on production VMs.

          Instant recovery has revolutionised client DR plans, reducing recovery time objectives (RTO) and improving available recovery point objectives (RPO).

          Also as Veeam "just works" less time is spent troubleshooting backup technologies and failed backups.

          What needs improvement?

          The amount of disk space required for the long term storage of backups (archiving Weekly / Monthly / yearly backups) can be higher then expected if you have a large daily change rate in your VM. This needs to be planned for when considereing long term arciving of backup files.

          For how long have I used the solution?

          I have been working with Veeam for 18 months since the initial pilot.

          What was my experience with deployment of the solution?

          If using off-site replication with WAN optimization, the initial Seed backups of VMs need to be taken locally and then transferred to off-site. Attempting to transfer these over the WAN can cause bandwidth saturation.

          What do I think about the stability of the solution?

          No issues.

          What do I think about the scalability of the solution?

          No issues, additional physical or backup servers can be added using existing hardware or VMs to distribute the backup load as the envirnmnet grows.

          How are customer service and technical support?

          Customer Service:

          Very good support from account manager and on-line portal.

          Technical Support:

          Very good support, however as Veeam is simple to deploy only limited technical support was required during deployment.

          Which solution did I use previously and why did I switch?

          Backups of VMs were previously taken using i365 data vault this added additional load to ESXi hosts and VMs during backup windows, switching to Veeam removed this load and enhanced recovery options for all VMs; i365 also provides block level incremental forever backups and replicates to our DR site, we continue to use this for the remaining physical machines.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          System Administrator - Backup & Storage Specialist at METRO SYSTEMS Romania
          Consultant
          It has provided us with much needed high availability for our retail sites, although it's not exactly ready for very large scale and complex environments with more than 1000 VMs.

          What is most valuable?

          The main feature we're currently using is the replication function that allows us to provide high availability in all of our company's retail sites throughout Europe & Asia. Backup is also a good tool, but we mainly use it in our HQ.

          How has it helped my organization?

          First of all, it has provided us with much needed HA for our retail sites. Until Veeam, the servers from stores were backed up, and in case of disaster with the production hypervisor, we would have faced a far too long restore time that would seriously impact the business.

          Second, it allowed us to replace the older, slower, and much pricier backup solution in our virtual environment.

          What needs improvement?

          It still doesn't feel like a fully mature solution because it's not exactly ready for very large scale and complex environments with more than 1000 VMs.

          For how long have I used the solution?

          Personally I've been using it for almost a year-and-a-half, but I'm part of a team that started implementing it in our infrastructure three years ago. Currently, the product is providing availability to almost 80% of our company's Windows & Linux virtual infrastructure and we're looking forward to the day when it will be doing this 100%. I've been using it since v6. Currently, our environment is fully updated to v8 with the latest patches, and we're looking forward to trying out v9 when it's released and confirmed by the community as a stable version.

          What was my experience with deployment of the solution?

          The only issues we encountered until v8 was the fact that we couldn't automate the patching and upgrading of our environment. Starting with v8, Veeam optimized their silent install procedure, and now we're working on automating the whole process of keeping the product up to date with major releases and patches.

          Besides this we've only experienced minor setbacks, such as proxy servers not being able to upgrade or uninstall properly due to the older local installer/uninstaller kits being overwritten in time by constant updates.

          What do I think about the stability of the solution?

          Anyone who's used Veeam in large or very large environments knows you can get a lot of errors from it. In time, you learn how to mitigate most of them fast or even optimize the environment to not get some of them at all.

          Some design flaws, such as the fact that it automatically deletes replica's if it finds that the VM's disk sizes have been changed, can be pretty frustrating sometimes

          But overall, I think "It just works!"

          What do I think about the scalability of the solution?

          The main issue we're still facing with scalability is the fact that the EM (Enterprise Manager) is not designed to handle a very big number of Backup & Replication servers (some of which having hundreds of jobs). As so, we've been recently forced to deploy an EM in each of our HQ locations so that the Veeam infrastructure in the country is managed by it and not by a single unique EM server like we had until now. Automatic upgrades and patches were also an issues, but, as stated above, we seem to have found a solution thanks to the guys from Veeam.

          How are customer service and technical support?

          Opening an incident to them is quite easy and fast, and their initial response times are pretty decent.

          Which solution did I use previously and why did I switch?

          Previously, we used IBM Tivoli Storage Manager. Besides costing a lot more, it was also outdated, having very high upgrade costs. Also, it was a lot more complex (especially for the needs of a virtual environment). Besides this, it didn't provide us with the much needed Replication function for VMs. Currently, Tivoli Storage Manager is still being used in some of physical environment but since a year ago, we've slowly started to replace it with another backup product.

          How was the initial setup?

          It definitely doesn't get more straightforward than Veeam when it comes to setup (and operating it, too). GUI is user-friendly and well designed. Installation process is simple and very fast. The Backup & Replication architecture itself is easy to understand and implement.

          What about the implementation team?

          The entire implementation was done in-house by the team of which I'm a part.

          What's my experience with pricing, setup cost, and licensing?

          For what it's capable of providing, I think pricing for this product is pretty decent both in functional and support licensing. Regarding licensing, all I can advise is that you either get the Standard version or the Enterprise Plus for the advanced features. There aren't that many reasons to get the Enterprise version.

          What other advice do I have?

          For what it's designed to do, providing high availability and backup for virtual environments, it's definitely a jewel. I still think there's room for improvement on things like stability & scalability; it doesn't quite feel like a fully mature product yet that's capable of being implemented on very big and complex enterprise environments. And of course, I don't even want to think about the ripples it will send if they decide to implement support for physical environments in the same product.

          Before contacting the support team, remember that the Veeam Community forum is a small treasure chest, spend a little time getting to know it, and it will get you out of the majority of issues or setbacks you encounter.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          IT Manger at a energy/utilities company with 51-200 employees
          Vendor
          ​After we started using it, we transferred all our 30 virtual servers in seven hours. They should support physical server backups, though I believe v9 will do this.

          Valuable Features:

          • The ability to perform de-duplication is the most valuable feature for me.
          • It also performs SQL backups so that I can restore SQL database table bases. 
          • Replication time very good. For example, I can replicate 4TB data to the DR side in 5 hours with a 10 Mbps data line everyday.
          • Replica server tests on the DR side are very easy because I just need to power on the server on from there.

          Improvements to My Organization:

          After we started using Veeam, we transferred all our 30 virtual servers in seven hours to our disaster recovery side. 

          Also, during our disaster recovery test w,e did not have any issues replicating servers.

          Room for Improvement:

          It should support physical servers, and as far as I know, v9 will do this.

          Deployment Issues:

          We had no issues deploying it.

          Stability Issues:

          It's been very stable.

          Scalability Issues:

          We can scale as needed.

          Initial Setup:

          I wasn't involved in the initial setup, but I haven't heard that it wasn't anything by straightforward.

          Other Advice:

          I would advise you to get it because some of the features are free.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          Senior Storage & Virtualisation Engineer (Managed Services) at a tech services company with 1,001-5,000 employees
          Consultant
          We're able to restore entire virtual machines in under 15 minute, although I'd like to see the virtual-environment concept or technology applied to backup physical servers.

          Valuable Features:

          • Support for VMware Virtual Volumes (VVols) that allows direct backup from snapshots of storage systems that support VVols and VMware Virtual SAN 2.0
          • Granular recovery of objects from MS SQL, Active Directory, Microsoft Exchange
          • Backup and replication of Fault Tolerant (FT) VMs
          • Cross-vCenter vMotion awareness
          • Hot-Add transport mode of SATA virtual disks
          • Support for Veeam Cloud Connect that allows customers to backup their offsite backups into the cloud 

          Improvements to My Organization:

          This product has really reduced our recovery time objective considerably because we are able to restore entire virtual machines in under 15 minutes whenever that has come up. 

          Not just that, though, as we are also able to restore individual objects requested by customers, e.g. deleted messages from an Exchange server. The Veeam product has reduced the time it takes to configure and monitor backups.

          Room for Improvement:

          Although this product is technically designed for virtual environments, it would be very useful if the same concepts or technology is applied to backup physical servers. 

          That is what I would love to see Veeam implement or add as a feature to a future product. 

          Other Advice:

          Veeam is a good product that is easy to deploy and manage and it just really works.

          Disclosure: My company has a business relationship with this vendor other than being a customer: We are a gold partner.
          it_user326679
          Systems Administrator at a construction company with 1,001-5,000 employees
          Vendor
          It has provided a higher level of reliability to core company systems. However, it needs better reporting of replication job details to provide troubleshooting insight.

          What is most valuable?

          Virtual Machine replication between sites.

          How has it helped my organization?

          It has provided a higher level of reliability to core company systems and services.

          What needs improvement?

          Better reporting of replication job details in order to provide better insights when troubleshooting.

          For how long have I used the solution?

          I've used Veeam Availability Suite for eight months.

          What was my experience with deployment of the solution?

          No issues encountered.

          What do I think about the stability of the solution?

          Replication delta sizes have been inconsistent with Windows VMs, but we are working with Veeam Support to resolve the issue.

          What do I think about the scalability of the solution?

          No issues encountered.

          How are customer service and technical support?

          Customer Service:

          Very good, no particular issues.

          Technical Support:

          Very good, with fast communication, follow ups from the support team and consistent. Still need to see how long it takes to fix our main issue in order to evaluate how timely the support calls are resolved.

          Which solution did I use previously and why did I switch?

          No, it is our first implementation of a replication solution.

          How was the initial setup?

          The initial setup was very straightforward, installation and set-up of VM replication took just two to three hours.

          What about the implementation team?

          We implemented through a vendor team. They have been very responsive and cooperative, as well as very informed as to how the solution works and the best practices that are to be followed.

          What was our ROI?

          This product will provide availability of core services in case of a disaster scenario, which will enable our company to continue operating normally. It also provides another recovery point in our backup & recovery strategy. Estimated ROI on this project is calculated at 40% ±5 in case of such scenario.

          What's my experience with pricing, setup cost, and licensing?

          The original setup cost included purchasing hardware on which to replicate the VMs, as well as the license and support fees for Veeam. On a day-to-day basis, the only additional overhead needed was an increase of our WAN bandwidth in order to accommodate the replication between sites. Overall, we managed to keep the costs at a very reasonable amount.

          Which other solutions did I evaluate?

          We had considered other solutions, Symantec and VMware, but eventually decided to go with Veeam due to their very good reputation on this segment.

          What other advice do I have?

          I would highly recommend it, since the solution is very simple to implement, monitor and manage.

          Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
          ITCS user
          Information Technology Bureau Deputy Director at a government with 1,001-5,000 employees
          Vendor
          We've reduced the time it takes to manage backups, which can be done without offsite infrastructure. Like with all technologies, however, there's the constant need for updates, patches, replacements.

          Valuable Features:

          • With Veeam Cloud Connect and Azure Storage you can get your backups offsite.
          • With it, you don't have the complexity of managing an offsite infrastructure.
          • It may even help to reduce your DRC strategy costs.

          Improvements to My Organization:

          For us, it's a simple solution for our complex environment. It has helped us reduce the time to manage backups.

          Room for Improvement:

          Everyday technology needs updates, patches, replacements. The challenge for us is to have resources up to date so that our skills and technical knowledge are up-to-date. Such is the case with all products, so it is as well with Veeam Backup.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user315348
          IT Manager at a non-profit with 501-1,000 employees
          Vendor
          We've been able to perform granular restores of Exchange mailboxes, though we've yet to use the full restore functionality.

          What is most valuable?

          Regular backup/recovery is the main feature, but I really like the Exchange mailbox recovery tool, and the ability to isolate test environments.

          It is really easy to use as well, and it's a powerful backup/recovery solution.

          How has it helped my organization?

          Fortunately, we have not had to use the restore functionality (touch wood), but it does give us the reassurance that we can perform a restore if needed, in a real situation as well as performing regular testing in our virtual lab. The other functionality that has really had an impact is being able to granually restore Exchange mailboxes.

          What needs improvement?

          I really cannot think of any areas that stand out as needing improvement right now, to be honest.

          For how long have I used the solution?

          We've used Veeam for two years. We started with the free version of Veeam ONE, then we paid for Backup Essentials because we were so pleased with it.

          What was my experience with deployment of the solution?

          Not at all, we found it to be extremely intuitive to install, really clearly letting us know of any issues across network at each stage so could easily remedy.

          What do I think about the stability of the solution?

          Not at all, we've had no issue with stability.

          What do I think about the scalability of the solution?

          Absolutely no problems with scaling.

          How are customer service and technical support?

          Customer Service:

          Really highly, we did have an issue with type of license purchased (we accidentally ordered Hyper-V version instead of the one we needed) and the customer service team who resolved it was top notch. We were issued with a temporary full license to cover the period that they took to sort it out so we could continue to use the software. Brilliant.

          Technical Support:

          We have not really needed technical support as we have found it to be really easy and intuitive to install and use. The documentation, when needed, has also been very comprehensive.

          Which solution did I use previously and why did I switch?

          This is the first product that we have used to back up VMware ESXi. VM servers so do not have anything to compare against. Having said that, we have no reason to look for an alternative.

          How was the initial setup?

          It's really easy, if there are any issues with things like firewall/ports that should be open, the software tells you exactly what the problem is and what's needed to fix it. Very impressed with this.

          What about the implementation team?

          It was all done by our in-house IT team.

          What was our ROI?

          The ROI is difficult to calculate but the product has returned our original investment many times, in terms of insuring systems uptime across our business.

          What's my experience with pricing, setup cost, and licensing?

          The original set-up cost was only the license fee (£636+vat), plus minimal internal IT costs to set up.

          Which other solutions did I evaluate?

          We did try Unitrends backup solution but really preferred Veeam’s offering.

          What other advice do I have?

          My advice would be to go ahead with the implementation as I think it's the best product on market today for VMware ESXi disaster recovery. It really is straightforward to install and use, with some really nice features.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user317904
          Technical Architect at a government with 501-1,000 employees
          Vendor
          We can now leverage in-box Windows deduplication, giving us longer retention times and spaces to spare on our backup targets.​

          What is most valuable?

          • Ease of use
          • Robustness
          • Scalability

          How has it helped my organization?

          Saves IT operations a lot of time and frustration.

          Also, the ROI for our CFO is tremendous whereas we did not have data deduplication on our previous backup product, unless licensed at a cost higher/GB than buying storage. We can now leverage in-box Windows deduplication with excellent results. We have longer retention times and spaces to spare on our backup targets.

          What needs improvement?

          For now we’re pretty happy, but we’d like the ability to schedule.

          Also, the configuration and fine tuning of the Fibre Channel based off host proxy where we leverage the SAN hardware VSS provider took some work and effort.

          For how long have I used the solution?

          I've used it for around 12 months.

          What was my experience with deployment of the solution?

          None, we did an extensive POC to get to know the product which helped us roll it out smoothly.

          What do I think about the stability of the solution?

          Once due to a Windows update. Veeam fixed this extremely rapidly.

          What do I think about the scalability of the solution?

          For now we have not. As long as you make sure to take care of any hardware bottle necks in the solution (source, target, network) we have been very happy with the results.

          How are customer service and technical support?

          Customer Service:

          It's excellent.

          Technical Support:

          Veeam’s technical support is very good, and their responsiveness in fixing issues like the one we had once after a Windows update sets an industry standard.

          Which solution did I use previously and why did I switch?

          We did, but I cannot disclose names. We left them because they were too expensive, not focused on customer needs, and in regards to virtualization they dropped the ball big time.

          How was the initial setup?

          It was straightforward initially, but see above re: configuration and fine-tuning.

          What about the implementation team?

          We did all the work in-house.

          What was our ROI?

          The ROI lies in the fact that we spend a lot less time dealing with failed and problematic backups.

          What's my experience with pricing, setup cost, and licensing?

          We spent time setting up a live POC to make sure Veeam B&R could deliver in our real world environment. After deciding to purchase it, we got it up and running with minimal effort. We’d done most of our testing & validation of the configuration in the POC.

          Which other solutions did I evaluate?

          We did, but I cannot disclose names.

          What other advice do I have?

          Ask for a trial license, get hands on experience with the product, ask for help when you need it and you’ll be pleasantly surprised by what it delivers.

          Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
          it_user313866
          IT manager at a wholesaler/distributor with 501-1,000 employees
          Vendor
          It allows us to recover email and items from the Exchange and Active directories, although scheduling backups could be improved.

          What is most valuable?

          Recovering single emails from Exchange and single items from Active Directory.

          What needs improvement?

          A different kind of scheduling. We would like to do backup twice a day.

          For how long have I used the solution?

          I've used it for one year.

          What was my experience with deployment of the solution?

          Once we had an upgrade issue, but the excellent support from Veeam solved it fast.

          What do I think about the stability of the solution?

          No issues encountered.

          What do I think about the scalability of the solution?

          No issues encountered.

          How are customer service and technical support?

          Customer Service: 5/5 Technical Support: 5/5

          Which solution did I use previously and why did I switch?

          We used MS Data Protection Center, but MS changed the…

          What is most valuable?

          Recovering single emails from Exchange and single items from Active Directory.

          What needs improvement?

          A different kind of scheduling. We would like to do backup twice a day.

          For how long have I used the solution?

          I've used it for one year.

          What was my experience with deployment of the solution?

          Once we had an upgrade issue, but the excellent support from Veeam solved it fast.

          What do I think about the stability of the solution?

          No issues encountered.

          What do I think about the scalability of the solution?

          No issues encountered.

          How are customer service and technical support?

          Customer Service:

          5/5

          Technical Support:

          5/5

          Which solution did I use previously and why did I switch?

          We used MS Data Protection Center, but MS changed the deployment model. DPM became part of a bigger solution which did not fit our needs.

          How was the initial setup?

          We are working with two backup servers. It took a little time to figure out how to take a backup of the backup.

          What about the implementation team?

          We did it in-house.

          Which other solutions did I evaluate?

          No other options evaluated.

          Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
          it_user313080
          Network Engineer at a financial services firm with 501-1,000 employees
          Vendor
          Off-​site replication was good and gave us a reliable backup, but direct SAN-to-SAN replication needs improvement.

          What is most valuable?

          Off-site replication was good.

          How has it helped my organization?

          We were struggling with having software that would give us reliable backup and when we implemented the Veeam solution, it solved the problem for us.

          What needs improvement?

          Direct SAN to SAN replication – it didn’t integrate well with the 3PAR SAN that we had.

          For how long have I used the solution?

          I've used it for about four years.

          What was my experience with deployment of the solution?

          No issues – easy deployment.

          What do I think about the stability of the solution?

          No issues with stability.

          What do I think about the scalability of the solution?

          No issues – it scaled to our needs.

          How are customer service and technical support?

          Customer Service:

          Never had to use them – that’s a good sign.

          Technical Support:

          Never had to use them – that’s a good sign.

          Which solution did I use previously and why did I switch?

          We were using Comvault for part of our backups and when Comvault allowed their SAN snapshotting we switched it all over.

          Which other solutions did I evaluate?

          We looked at a couple but it was cheaper to just go with Comvault across the board and pay one fee.

          What other advice do I have?

          Do a live demo or trial – make sure it’s a good fit for what you need.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          Infrastructure Engineer at a local government with 501-1,000 employees
          Vendor
          Many valuable features. The rest of the field is playing catchup.

          What is most valuable?

          There are so many valuable features but my favourites would have to be Instant Recovery especially when you have very demanding RTO's imposed on you. Virtual lab is also a brilliant feature for spinning up a DR/Test environment for your replicas.

          How has it helped my organization?

          It's afforded our organisation peace of mind knowing that we have reliable, fast and a cost effective backup solution for our virtual environment which also allows us to provide our developers with both test and pre-prod environments in hours rather than days.

          I am currently running secondary backup jobs (B2Bcopy) for our business critical virtual machines which are located at an offsite repository in addition to replication jobs which are located at our disaster recovery site without any issues.

          For how long have I used the solution?

          I have used this product for 5 years or so and will not use any other solution for my virtual environment.

          What was my experience with deployment of the solution?

          Deploying Veeam was easy and I made sure to take a few minutes to design my solution prior to installing it.

          What do I think about the stability of the solution?

          I did not have any issues with stability post installation. I did initially encounter a few errors with my replication testing but these were down to my misconfiguration.

          How are customer service and technical support?

          Customer Service:

          Very good.

          Technical Support:

          I've not had any issues with technical support who are very competent and generally resolve most issues whilst you are on the phone.

          Which solution did I use previously and why did I switch?

          I previously used vRanger Pro when it first came out but I found it frustrating.

          How was the initial setup?

          I had no issues with the initial setup.

          What about the implementation team?

          I implemented the solution.

          What other advice do I have?

          I'd say plan your implementation carefully and work out how many proxy servers you require for your virtual estate and take note of resource requirements.

          I would rate Veeam a 5 against the competition but it's no contest in my opinion because the rest of the field is playing catchup.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user248904
          Network specialist at a government with 1,001-5,000 employees
          Vendor
          We're able to backup our VMs quickly and without downtime.

          Valuable Features

          The speed of performing backups and restores. It's super fast.

          Improvements to My Organization

          We looked for the best solution to get backups of our VM without downtime, and I found this was the best solution. We highly recommend it for virtual servers.

          Room for Improvement

          It could be so nice and useful if Veeam had a feature to enable backup of physical servers, especially physical Linux servers. This image-based backup would be an improvement.

          Use of Solution

          I've been using it for three years.

          Deployment Issues

          Some little issues with logs which were fixed after updates.

          Stability Issues

          No issues encountered yet.

          Scalability Issues

          No issues encountered.

          Customer Service and Technical Support

          Customer Service:

          10/10.

          Technical Support:

          10/10.

          Initial Setup

          It was very easy.

          Implementation Team

          I rolled out this service to a meteorology organization.

          Other Solutions Considered

          I tried Symantec system recovery, but Veeam is really faster and user friendly.

          Other Advice

          This is the number one product for backups and restorations of VMs in an enterprise environment.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user295755
          Senior Infrastructure Engineer at a financial services firm with 10,001+ employees
          Vendor
          We can now perform replications for migrating data and infrastructure upgrades.

          Valuable Features

          Its replication piece allows us to migrate over to different servers and data centers.

          Veeam lets me move machines from older platforms. I could have used the replication tools from VMware, but not for the older platform. Veeam allows the upgrade of infrastructure as well. It's easy to use once you get to know the tool.

          Improvements to My Organization

          We can now perform replication for migrating data.

          Room for Improvement

          • Compression rates could be improved for moving thousands of machines at a time.
          • There was a small glitch that was resolved with a call to tech support.
          • Can't perform replication without creating snapshots, which takes up all the space in VM, so I must do so with physical machines.

          Customer Service and Technical Support

          Technical support is excellent.

          Initial Setup

          Depending on the infrastructure, if it's large, it should just find the physical box with lots of storage, and processors for moving lots of machines at a time.

          You should consider the bandwidth, numbers of machines, and then determine whether to use physical machine or VM.

          Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
          it_user295746
          ICT Consultant at a government with 501-1,000 employees
          Vendor
          We're able to check the quality of our backups and to access reports that let us know what happened during backups.

          What is most valuable?

          • Reliability: we need backups we can depend on
          • Ease of use: when there's an issue and downtime, there's stress involved, and we should be able to restore things without reading 40 pages in a manual
          • Reporting: we want to know what happened during the backup and what the results are
          • Value for money (of course!)

          How has it helped my organization?

          It really just works, we don't have backup issues anymore. We're now implementing SureBackup so we can check the quality of the backups. Great feature.

          What needs improvement?

          The product has a great value for money and I'm happy to see they're still adding more features. I hope they can keep the setup as simple as possible as this is one of the strengths of the product.

          For how long have I used the solution?

          I've used it for six months.

          What was my experience with deployment of the solution?

          Some issues with backup proxies, but these issues were partly caused by the partner who installed Veeam. I just read the manual and took care of them myself. Can't blame Veeam for that.

          How are customer service and technical support?

          They are very responsive, to the point and were able to help us. The forum is great and very active. They also help people using the free version, which is really nice of them.

          Which solution did I use previously and why did I switch?

          Our previous solution was not transparent, hard to configure and fail short in the reporting. For us, the word of mouth was very important, we heard only positive things about it. The sales people are a bit "overenthusiastic". In the evaluation period I sometimes got phone calls twice a day. Also the access to local technical Veeam people was great.

          How was the initial setup?

          We didn't set it up, a Veeam partner did. The updates/upgrades are very easy.

          What about the implementation team?

          We did it with a vendor team to give us a head start. You really have to review the installation afterwards. Veeam is evolving very quickly, you could be missing out on interesting features.

          What was our ROI?

          It's hard to give ROI at this moment. IMHO the value of a backup is only truly appreciated when you have an issue.

          What's my experience with pricing, setup cost, and licensing?

          The essentials bundle is great value for money if you have storage from NetApp or HP, but you really have to make sure you will not reach the limits in the near future. There are plans here to cooperate with other organizations and then the 3 hosts limit probably will give us trouble.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user164904
          Senior System Engineer with 1,001-5,000 employees
          Vendor
          Ability to verify backups of critical servers means I can sleep at night. Backup of physical servers could be better.

          How has it helped my organization?

          I used to work for a company that provided Backup/DR as a service to its clients we had to look at various backup and recovery tools to quickly and easily bring back customers data. Before Veeam introduced the backup to tape and WAN acceleration features we were using 3 different products across a number of our clients to provide the required services. After those feature releases, we just used one tool through a single console (the infamous single-pane-of-glass) which reduced the complexity and management overheads within our solutions but also provided our customers with a far greater level of service and reliability.

          What is most valuable?

          This is actually quite a hard choice to make when dealing with Veeam Backup & Replication. There are a number of great features such as WAN acceleration, deduplication & compression, replication and the grandfather-father-son backup tree. Not to mention backup to tape which has been a key reason to migrate to Veeam. The primary feature of most value to me is the SureBackup and SureReplica featureset. Having the ability to verify backups and replicas of critical servers in a sandboxed environment means that I can sleep comfortably at night knowing that the data is valid and I can confidently restore data and services if required by the business. Snapshot capabilities within NetApp would also be high on that list.

          What needs improvement?

          Backup of physical servers. I know Veeam has vehemently said they will never go down that route but it's a feature I need, and badly. Having the ability to use Veeam within all our virtual environments is fantastic, but it also means we still have a requirement to use TSM to back up our physical servers via an agent. With endpoint protection features being announced recently, I can only hope that this develops into the backup of all physical devices and allows it to be managed through the Veeam console.

          Recently I've been discussing the capabilities of endpoint protection with a Veeam Rep. around the area of enterprise applications. In this instance I'm focused on SQL and Exchange. Despite my protestations we are still using physical exchange servers (and I doubt we're the only enterprise) so being able to get a good backup of those servers is critical to allow replacement of current backup solutions. Right now Veeam are not confident with Exchange backups and would recommend one of the DAGs to be virtual to ensure the backup consistency. For SQL however they are happy with their testing and while not being a released feature it is something that can be backed up via endpoint protection. This area of development for Veeam is going to be a critical one for them to truly enter the enterprise backup arena.

          What do I think about the stability of the solution?

          99% of the time there are no issues with Veeam. It does exactly what it says on the tin and it really is just as easy as they make it look in their demos and videos. On a few occasions I had issues with VSS failing on a server which came down to being an operating system issue. Another time there was a problem where the backup was not truncating exchange logs. Veeam Support provided a patch within 24 hours which immediately fixed the issue permanently.

          What do I think about the scalability of the solution?

          In early versions of Veeam, before version 6.5, there were issues but since Veeam has utilised backup Proxy servers there's no issue with scalability. You can leverage servers in your environment that have low workloads to be Veeam proxies as well so you get more value from your environment.

          How are customer service and technical support?

          Customer Service:

          Veeam customer service is top notch. Previously I have worked closely with them to request licensing and further information on their products and they have always answered quickly and politely or returned my call quickly. If it was on a scale of 1-5 I'd give it 5.

          Technical Support:

          Technical support is exceptional at Veeam. Any issue I have opened with them has been dealt with quickly and within an hour I've had a support technician contact me. On a handful of occasions where I've had severity 1 calls open with support they have passed off support to their colleagues in Europe and later America to work on the issue with me further out of hours with a smooth handover. Normally with support teams this happens but you have repeat everything all over again but I've not had such an experience with Veeam.

          Which solution did I use previously and why did I switch?

          Yes. I used to use products such as Symantec Backup Exec and Falconstor but switched to Veeam as it's designed for virtual environments, it's easy to use and lowers the management overhead, it scales easily and provides a stable backup environment. Right now I'm considering using Veeam to replace NetApp SnapProtect within our environment.

          How was the initial setup?

          The initial setup is really straightforward. It really is a next, next, next install and can be done by anyone. Some of the feature selection during the installation should be thought about in advance but it's possible to easily enable these later if you don't enable the up-front. Once the installation is complete you then need to add servers as proxies and point Veeam at a backup repository, add vCenter and create the backup pools and that's it. Ready, set, go!

          What about the implementation team?

          I've only ever done in-house implementations of Veeam. I have had discussions on occasions with Veeams technical team before installation of some more complex environments and they have always been insightful and knowledgeable and understood the capabilities of their products at an in-depth level. But normally the implementation was straightforward and didn't require any assistance.

          What was our ROI?

          We were able to recover our investment on Veeam within about 8 months. This was due largely to reduced licensing costs initially but the majority of the savings came from a reduction in the management overheads and the previous baby-sitting we had to do of our backup solution.

          What's my experience with pricing, setup cost, and licensing?

          The original setup costs were in the region of $45k for a 24 host VMware environment. That was for the full Veeam Availability Suite which Backup and Replication is a part of. The day-to-day (Opex) costs we reduced from one staff member spending 5 hours massaging backups and replications to less that 1 hour a day.

          Which other solutions did I evaluate?

          Before using Veeam I reviewed a number of backup solutions. These included Symantec Backup Exec, NetBackup, Falconstor, Acronis, Commvault and ArcServe.

          What other advice do I have?

          I would recommend getting your hands on trial version or even just use the free editions from Veeam to become comfortable with the console and see for yourself just how easy it is to manage backups. If you use the free edition you'll quickly want to use a full version so you can schedule backups and take advantage of some of enterprise features. Run a POC on some VMs and verify it's the right tool for you and see that the reviews don't lie.

          I would also recommend reaching out to a Veeam Gold or Platinum Partner if you have a more complex environment and get your design put up on a whiteboard. While getting Veeam into your environment is the end goal a real focus needs to be placed on data migration and integrity. Your previous backup data needs to be accessible and recoverable and this is where the partners should be able to help. This isn't a recommendation just for implementing Veeam but for all backup solution migration. With Veeam however I'm sure it'll be as easy as everything else.

          Disclosure: My company has a business relationship with this vendor other than being a customer: I previously worked for a Platinum partner of Veeam and provided professional services on behalf of Veeam in Australia.
          it_user287370
          Virtualization Specialist at InterLAN S.A.S.
          Consultant
          I'm able to optimize my clients' recovery procedures in less time with the Instant VM Recovery feature.

          What is most valuable?

          • Capacity to start a VM directly from the backup repository (Instant VM Recovery)
          • The explorer for restoring items (Active Directory, Exchange, SharePoint, MS-SQL and Oracle (soon)).

          How has it helped my organization?

          I am a specialist in Veeam, and my clients optimized their recovery procedure, and it now requires less time to restore services. They love how easy it is to operate.

          What needs improvement?

          • Tape support - more options for retention
          • Backup for physical servers (Microsoft at least)

          For how long have I used the solution?

          I've used it for two and a half years.

          What was my experience with deployment of the solution?

          No, but is important to read all the requirements for the explorer to avoid problems before finishing the implementation.

          What do I think about the stability of the solution?

          No, in fact the stability is great. No halts are present, even when it has low memory.

          What do I think about the scalability of the solution?

          No issues have been encountered so far.

          How are customer service and technical support?

          Customer Service:

          In Latin America (my area) it could be better.

          Technical Support:

          Great service. I only use the web support and it is accurate.

          Which solution did I use previously and why did I switch?

          We previously used HP Data Protector. It was very complex to work with, and susceptible to fails, so we switched.

          How was the initial setup?

          It is very easy to configure, and start up.

          What about the implementation team?

          We are a vendor.

          What's my experience with pricing, setup cost, and licensing?

          It offers a good cost-benefits balance.

          Which other solutions did I evaluate?

          We are partners of HP and Symantec, but we prefer to offer Veeam to our virtual environment customers.

          What other advice do I have?

          Watch the demos online, watch the YouTube channel, and use the trial version to learn about the product. It is the way to get to know the product.

          Disclosure: My company has a business relationship with this vendor other than being a customer: We're a vendor of Veeam products, among others.
          it_user280926
          Consultant infrastructures at a tech services company with 10,001+ employees
          Consultant
          It has item-level recovery for Active Directory, Exchange, SQL Server and SharePoint, as well as backups for recoverability tests (SureBackup) and from storage snapshots (3PAR).

          What is most valuable?

          • Backup recoverability tests (SureBackup)
          • Backup from storage snapshots (3PAR)
          • Item-level recovery for Active Directory, Exchange, SQL Server and SharePoint
          • Virtual lab and on-demand sandboxes

          How has it helped my organization?

          Backups and restoration are 100% successful, plus we have the ability to automate backup recoverability tests.

          What needs improvement?

          Physical workload protection and item level recovery for Linux-based systems.

          For how long have I used the solution?

          I've used it for six years.

          What was my experience with deployment of the solution?

          Never. This is the strength of the product.

          What do I think about the stability of the solution?

          Some minor issues such as feature bugs. They have all been solved by a support call or through a product update.

          What do I think about the scalability of the solution?

          Before 6.0, yes, as the product was monolithic and didn't scale well. After 6.0, they changed the design to a scale-out design that fits any size. I haven't yet reached the limit of the product.

          How are customer service and technical support?

          Customer Service:

          8/10.

          Technical Support:

          8/10 as they are pretty reactive and can engage in cross-vendor problem resolution, which is is not the way with all their competitors. Regarding the fact it is a backup solution, this is a crucial point for me.

          Which solution did I use previously and why did I switch?

          • VMWare VDR
          • Symantec NetBackup
          • VizionCore

          They were either too slow or too buggy to have a reliable backup solution.

          How was the initial setup?

          It was straightforward, and this is the DNA of this product. It is very simple to install and to operate.

          What about the implementation team?

          It was installed in-house within a few hours. I now work for a vendor and I have installed the product for hundreds of customers.

          What was our ROI?

          At the time I was a customer, it took something like three months because of a big storage system outage. Moreover, their pricing is based on the number of CPU sockets in your virtualization environment. I would even say that the longer you use the product, the cheaper it becomes. This is due to the core density of newer CPUs - we aren't buying more CPUs, just CPUs with more cores.

          What's my experience with pricing, setup cost, and licensing?

          I think enterprise level is a good way to go if you don't have 3PAR or NetApp storage in-house; otherwise, switch to Enterprise Plus to have the best-in-class backup solution at the moment.

          Which other solutions did I evaluate?

          We compared our existing solutions to Veeam.

          What other advice do I have?

          Just give it a try. Download the product, install-it and test it. The best way to know what it can do and what it can't is to test it through a proof of concept.

          Disclosure: My company has a business relationship with this vendor other than being a customer: We are a reseller of Veeam products.
          it_user285060
          Acting Manager, Ground Systems Development and Operations Program at a aerospace/defense firm with 1,001-5,000 employees
          Vendor
          We like the integration with vCenter and the reporting it provides.

          What is most valuable?

          • Ease of use
          • Reporting
          • Great integration with vCenter
          • Dedupe abilities
          • No tape

          How has it helped my organization?

          It helps us to restore and backup our data, along with ease of use.

          What needs improvement?

          Archive to tape could be better, but the new version might do this, and generally it’s a great product. The landing disk cliff shares could be improved. I don’t believe that it supports it at this time. If you use the edit job function you can’t sort by VM product.

          For how long have I used the solution?

          We have been using the solution for about two years.

          What was my experience with deployment of the solution?

          No issues encountered.

          What do I think about the stability of the solution?

          It seems to be quite stable, no issues there.

          What do I think about the scalability of the solution?

          No issues with scalability, and it seems to scale reasonably well.

          How are customer service and technical support?

          Customer Service:

          We haven't had to use it yet.

          Technical Support:

          We haven't had to use it yet.

          Which solution did I use previously and why did I switch?

          We used various backup solutions including NetBackup.

          How was the initial setup?

          It was easy.

          What about the implementation team?

          We did it in-house.

          What was our ROI?

          I don't know, but we do like it.

          What's my experience with pricing, setup cost, and licensing?

          Software can always be cheaper, but it's not prohibitively expensive. Veeam seems reasonable for what you get.

          Which other solutions did I evaluate?

          We looked at a bunch of stuff, we thought it had the best integration with VMware. Lots of people liked it, and we rely heavily on peer reviews, as well as talking to colleagues and other people we know.

          What other advice do I have?

          I would advise you to buy it.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          IT Consultant and Engineer at Cloud Services
          Vendor
          It's provided us with a file-level recovery option and it's stable, efficient, and flexible.

          What is most valuable?

          The file-level recovery option has filled a gap in our system.

          What needs improvement?

          • Remote management console
          • Physical server backups

          For how long have I used the solution?

          I've used it for about three or so years.

          What was my experience with deployment of the solution?

          No issues encountered.

          What do I think about the stability of the solution?

          The product has been 100% stable, but there are a few issues with backup jobs.

          What do I think about the scalability of the solution?

          No issues yet.

          How are customer service and technical support?

          Customer Service:

          I've not had to contact customer service.

          Technical Support:

          They have very efficient, problem-solving chaps.

          Which solution did I use previously and why did I switch?

          I was using Symantec, but it's not as flexible as Veeam if you talk about immediate recovery of file or a whole VM.

          How was the initial setup?

          It's as simple as installing MS Office.

          What about the implementation team?

          I was previously working as a project engineer with my company, implementing Veeam at many clients. I am now working as a Resident Engineer and IT Consultant outsourced from my original employer (implementation vendor). Both ways I have had good experiences with Veeam.

          What's my experience with pricing, setup cost, and licensing?

          Don’t waste your money on Symantec or other tools. Buy a license once for Veeam as it's a lifetime one and the support license can be renewed, as required, on a yearly basis.

          Which other solutions did I evaluate?

          We also looked at Symantec Backup Exec.

          What other advice do I have?

          Just keep in mind its functionality because, as of now, it is limited to VMs. It's taking backup of physical machines as well, but only on a clone level.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          Senior Infrastructure Engineer at a tech services company with 51-200 employees
          Consultant
          It slots in with other virtualization products and we no longer spend time looking at continual backup failures.

          What is most valuable?

          The ease of use is valuable.

          How has it helped my organization?

          I've been an end user and deployer of this software as a consultant. It's easy to implement, and easy to spot any issues and resolve them. It slots in great with other virtualization products.

          What needs improvement?

          Not sure, but maybe the weakest area is around integration with tape libraries at times.

          For how long have I used the solution?

          I've used it for over six years.

          What was my experience with deployment of the solution?

          No issues encountered.

          What do I think about the stability of the solution?

          No issues encountered.

          What do I think about the scalability of the solution?

          No issues encountered.

          How are customer service and technical support?

          They have some of the best vendor support around. You can get through to an actual engineer who can help you rather than them saying "can you log it with us, send us some logs" and "we need to escalate it" like many do.

          Which solution did I use previously and why did I switch?

          We previously used BackUp Exec.

          How was the initial setup?

          It was straightforward.

          What about the implementation team?

          We implemented it in-house.

          What was our ROI?

          Time is no longer wasted looking at continual backup failures.

          What's my experience with pricing, setup cost, and licensing?

          Speak to your preferred VAR, and wait until the ends of quarters for some great deals.

          Which other solutions did I evaluate?

          • BackupExec
          • ArcServe

          What other advice do I have?

          Read the online documentation as it's easy to follow, watch the videos of the features, and, yes, it's really that easy to use.

          Disclosure: My company has a business relationship with this vendor other than being a customer: We're a Reseller.
          ITCS user
          System Administrator at a university with 1,001-5,000 employees
          Vendor
          It's easy to restore from a backup and, as it's an OS-aware solution, I can also recover deleted objects to Active Directory.

          What is most valuable?

          As a backup solution, the de-duplication and direct-to-tape functions are very valuable. It also has WAN acceleration, though I've yet to use that feature.

          How has it helped my organization?

          • In various ways, we are using an Active Directory OS-aware backup, and I can recover deleted objects to AD.
          • When I need to duplicate a machine for test purposes, it is very easy to restore from a backup.

          What needs improvement?

          Managing snapshots during the backup.

          For how long have I used the solution?

          I've used it for two years.

          What was my experience with deployment of the solution?

          No issues encountered.

          What do I think about the stability of the solution?

          No issues encountered.

          What do I think about the scalability of the solution?

          No issues encountered.

          How are customer service and technical support?

          Customer Service:

          I don't have any experience as I've never needed to contact them.

          Technical Support:

          I don't have any experience as I've never needed to contact them.

          Which solution did I use previously and why did I switch?

          I was using a VMware built-in backup solution, but it wasn't at all friendly to operate.

          How was the initial setup?

          It is straightforward and very easy.

          What about the implementation team?

          I did it myself.

          What's my experience with pricing, setup cost, and licensing?

          The price is higher than other similar products.

          Which other solutions did I evaluate?

          Only a VMware backup solution.

          What other advice do I have?

          Go ahead, it is a very good choice and will give you peace of mind. I've found that it's the best backup solution for a virtual infrastructure.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user163335
          Director of Information Technology at a religious institution with 51-200 employees
          Vendor
          It's hard to put an actual number on ROI. When you recover a document/server and look like a hero -- priceless.

          What is most valuable?

          Ease of use, ease of setup, and ease of recovery.

          How has it helped my organization?

          • As long as you are good with your grouping of servers, the dedupe process is wonderful.
          • Once installed and configured, it just works. The management dashboard is pretty easy to use and very easy to read.
          • On top of the easy to configure and manage, it is also lightning fast during recovery. It took just 20 minutes to recover a 500GB Windows Server.
          • Since the product connects directly to your vcenter, most of the traffic stays within your virtual switching environment, making backups run that much faster.

          What needs improvement?

          This product is for virtual environments only. Which means it cannot backup physical servers. Most, but not all, software support VMWare and VMWare environments but on the rare occasion (like with us) when a vendor requires a physical machine to operate, it means we have to have a different backup process.

          For how long have I used the solution?

          I have used this product for 4 years as my primary backup solution for my VMWare environment.

          What was my experience with deployment of the solution?

          No. The deployment was very easy and self-explanatory.

          What do I think about the stability of the solution?

          One of the great things with this software is that it is designed to do one job: backup virtual machines. It isn’t trying to manage anti-virus, or deploy images, it is strictly a backup process. I have no issues with stability.

          What do I think about the scalability of the solution?

          As we grew, it handled the workload marvelously. As long as it has enough space to store the backups, it will work without any issues.

          How are customer service and technical support?

          Customer Service:

          Very friendly and very responsive.

          Technical Support:

          I am going to say great, but the truth is, I have never had to use them. They sold me the product 4 years ago, I installed the software, and haven’t had any issues.

          Which solution did I use previously and why did I switch?

          Yes. I used the Symantec suite of products. I switched because it became bloated with different items and it tried to manage more things than what I wanted it for.

          How was the initial setup?

          Very straightforward. You put in your ESX or vCenter information and you are connected and ready to go.

          What about the implementation team?

          In-house.

          What was our ROI?

          The software itself was less expensive than Symantec. But it is kind of hard to put an actual number on it because when you recover a document or a server for someone and it makes you look like a hero, it is priceless.

          What's my experience with pricing, setup cost, and licensing?

          Management of Veeam is easy. It notifies me everyday of the progress of the backups. The setup costs were normal. Cost of OS, Veeam Software, and shared hardware (virtual environment).

          Which other solutions did I evaluate?

          Yes. We also evaluated Barracuda’s cloud product.

          What other advice do I have?

          I cannot speak highly enough of this product. It has made backup and recovery so much easier. Veeam’s motto of “it just works”, is 100% accurate. It is quite literally a point and click product that doesn’t require special client installs to servers.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          DA
          Sr. security/system engineer at a media company with 501-1,000 employees
          Real User
          It's a great product that has helped us replicate a very old database run on VM.

          What is most valuable?

          Its backup capabilities and also day to day replication.

          How has it helped my organization?

          We wanted to replicate a very old database which is running on VM. We were looking for solution long time and finally using this product we are able to do it.

          What needs improvement?

          I think it's fantastic, so none.

          For how long have I used the solution?

          2 years.

          What was my experience with deployment of the solution?

          No issues with deployment.

          What do I think about the stability of the solution?

          No issues with stability.

          What do I think about the scalability of the solution?

          No issues with scalability.

          How are customer service and technical support?

          Customer Service:

          5 out of 5.

          Technical Support:

          5 out of 5.

          Which solution did I use previously and why did I switch?

          No, this was our first.

          How was the initial setup?

          Very straightforward.

          What about the implementation team?

          In-house.

          Which other solutions did I evaluate?

          Yes, we evaluated SRM.

          Like I previously mentioned, we are using a very old database and even that database company didn't provide support. I tried to replicate it over WAN, and now by using Veeam, it works great. It was running on my regional site which had standalone VM with local storage and that's why Veeam worked fine compare to SRM.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          Systems Engineer at a financial services firm with 1,001-5,000 employees
          Real User
          It allows VM replication from one data center to another for DR.

          What is most valuable?

          Instant restore, file level restore, backup, copy/restore to/from cloud, VM replication from one data center to another for DR.

          How has it helped my organization?

          Fast recovery, backup stored in 3 locations: locally, other location, and in the cloud (iLand).

          If our primary data center goes down, our VMs are replicated to another data center so we will be up and running in less than 15 minutes.

          Backup stored in multiple locations.

          What needs improvement?

          The product works perfectly for us. After they added endpoint backup for physical servers the product is 10/10.

          For how long have I used the solution?

          4 years

          What was my experience with deployment of the solution?

          Not at all, and we have a few Veeam servers in different locations.

          What do I think about the stability of the solution?

          No, just make sure you not run out of space, that's all.

          What do I think about the scalability of the solution?

          No.

          How are customer service and technical support?

          10, great customer service.

          Which solution did I use previously and why did I switch?

          ArcServe, Symantec. I had always problems with the backup until I switched to Veeam.

          First, it's agentless for your VMware or Hyper-V VMs, but you need to install an agent if you want to backup physical servers. Second, the backup just works and I get alerts when a backup fails. But the only time when the backup fails is when I run out of space.

          I don't need to worry about testing the backups because with SureBackup, Veeam is restoring the backup automatically and is checking if the restore works.

          Brilliant.

          How was the initial setup?

          Very simple-- just download the product and go through the wizard.

          What about the implementation team?

          In-house.

          What's my experience with pricing, setup cost, and licensing?

          Maybe Veeam is not the cheapest product, but it is the best backup solution I have ever used. If you want to sleep at the night, don't worry about your data , spend a few more $$ on the Veeam solution, and I guarantee you will love it.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user265821
          Solutions Architect at a tech services company with 51-200 employees
          Consultant
          It has allowed us to restore files, emails and entire servers and it scaled well for our organization.

          What is most valuable?

          Instant recovery of an entire VM, as there are times when I need to do it.

          How has it helped my organization?

          We no longer use tapes. The restoration of files, email and entire servers have been reduced to mere minutes instead of hours or days, which it was at times.

          What needs improvement?

          Support for physical servers. Although we are continuing to virtualize all of our servers; there are, at this time, a few physical servers in our organization. They must be backed up as well. Currently, we have to use another vendor to backup these servers.

          For how long have I used the solution?

          I’ve been using Veeam Backup and Replication for about two years now.

          What was my experience with deployment of the solution?

          No issues encountered.

          What do I think about the stability of the solution?

          None so far and I don’t expect to have any issues with stability in the future.

          What do I think about the scalability of the solution?

          For our organization, it has scaled exceptionally well.

          How are customer service and technical support?

          Customer Service:

          They have taken care of our needs, and been there each step of the way for us, so I would rate it as exceptional.

          Technical Support:

          We have not had to place many calls with technical support. You could say this fact says a lot about the stability and ease of deployment. There have been a few times we have called and each time our issue was resolved in a very reasonable time frame. The engineers are very knowledgeable, not only of their product, but also of the platform & hypervisor that we use in our datacenter.

          Which solution did I use previously and why did I switch?

          Yes we did. Agents and licensing were getting too cumbersome and performance was not where we felt it should be.

          How was the initial setup?

          It was straightforward,

          What about the implementation team?

          We did it in-house.

          Which other solutions did I evaluate?

          Lets just say that Veeam B&R met or exceeded what the competition provided.

          What other advice do I have?

          Do your homework. Run a demo of the software. And for any backup solutions remember the three “P’s”. Plan, Plan and Plan

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          Information Technology Manager with 501-1,000 employees
          Vendor
          We needed to switch to Veeam because almost all our systems are virtualized and this was not the focus for our previous solution.

          What is most valuable?

          The most valuable feature for my organization is the ability to perform replications to a DR site with minimal impact to our bandwidth and production environment. On some systems we run near constant backups and replications on a 24/7 basis.

          How has it helped my organization?

          This product has significantly reduced our backup windows as backup times have been significantly reduced, as well as the speed at which we can recover systems if needed.

          What needs improvement?

          There are some features that are lacking compared to other backup solutions, specifically around the use of tape libraries, and this is the largest area for improvement. As it is a fairly new feature, I do fully expect improvement in the future as they continue to refine the ability to backup servers to tape media.

          For how long have I used the solution?

          We have had the entire Veeam Backup and Recovery Suite in production for 18 months. Over that time we have continued to transfer more and more jobs from a legacy system to this solution.

          What was my experience with deployment of the solution?

          We only experienced minor issues with deployment mainly related to permission issue, as we strive to keep account permissions to a minimum. As far as the actual install of the application, and even upgrades, we have had no issues related to either. When we did experience issues, the support was outstanding.

          What do I think about the stability of the solution?

          We have had no issues with stability of the Veeam software since the initial deployment. Any minor issues that we have experienced did not affect the ability to perform backups, and they were resolved quickly by support.

          What do I think about the scalability of the solution?

          To date, this system has been able to scale to all our needs without any noticeable issues. This has been a strength of this solution in the eyes of management since the initial purchase.

          How are customer service and technical support?

          Customer Service:

          The customer service has been outstanding. We typically use a reseller for most purchases,including the Veeam Backup solution, and when needed the sales team has been available for questions or concerns.

          Technical Support:

          The technical support has been phenomenal for this product. All issues we have experienced have been resolved in less than 72 hours. We have not experienced any critical issues, but I would anticipate that they would be resolved in far less time.

          Which solution did I use previously and why did I switch?

          We previously used a backup solution from another vendor which was not as focused on the virtual environment. As almost all our systems are virtualized the switch to Veeam made sense as its primary focus is a virtual environment.

          How was the initial setup?

          The initial setup was fairly straightforward. No issues should be seen if the recommendations in the documentation is followed in regards to server setup and account permissions.

          What about the implementation team?

          This was deployed through an in-house team with assistance from Veeam support when needed.

          What's my experience with pricing, setup cost, and licensing?

          $30,000 was the initial investment for purchase and setup, and it has minimal day to day costs.

          Which other solutions did I evaluate?

          We did a minimal evaluation of other products as Veeam has been one of the top-rated backup solutions for virtual environments. The field of vendors specializing in virtual environment backups has been limited compared to standard backup solutions which made review of possible solutions much easier as well.

          What other advice do I have?

          When looking at purchasing this product, I would recommend that you purchase the full suite, which includes Veeam One for monitoring of the environment. The products complement each other and can help ease burdens of administering both the virtual environment and data backup.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user159084
          Senior Systems Engineer at a tech services company with 51-200 employees
          Consultant
          We used Netvault, but Veeam is far more flexible.

          What is most valuable?

          -Reliable consistent Backups/Restores

          -Ease of use despite doing complex work

          -Replication

          How has it helped my organization?

          a. Other than it has saved us from hours of work not having to rebuild servers and the many times it has helped us recover data that was valuable, I don't know how to translate that into money, but it's no small thing.

          b. This one is HUGE: We moved our entire data center, from one physical location to another, mind you we are 24 hour operation with sites across the state relying on the systems being up, and we never lost one hour of downtime. We used Veeam Backup and Recovery to migrate our entire Vmware Farm from old location to the new. It was awesome.

          What needs improvement?

          Tape support is there, but needs improvement. Netvault beats in that area. But most of our backups are to disk then to tape; but also copy to disk DR (in development). Reporting is lacking unless you get additional product. Very basic reporting. This would an easy area to improve upon.

          For how long have I used the solution?

          6 to 7 years.

          What was my experience with deployment of the solution?

          We have had some hiccups with it once in a great while. Nothing major, and nothing that would stop me from recommending it.

          What do I think about the stability of the solution?

          No.

          What do I think about the scalability of the solution?

          No.

          How are customer service and technical support?

          Customer Service:

          Good to Excellent.

          Technical Support:

          Good.

          Which solution did I use previously and why did I switch?

          Yes. We used Netvault (still use it in limited way). Veeam is far more flexible.

          How was the initial setup?

          Straightforward. We did not have to read volumes and volumes of tech docs. Interface was intuitive.

          What about the implementation team?

          In-house team.

          What was our ROI?

          No sure I have numbers - how about millions?

          What's my experience with pricing, setup cost, and licensing?

          It is priced per Socket. We have licensed 24 servers, 2 Sockets per server. Enterprise Edition.

          Which other solutions did I evaluate?

          Yes. Netvault, Vranger, commvault, and some others. I chose Veeam Backup after evaluating others because of it's reliability, ease of use and features.

          What other advice do I have?

          Do a test. Have good hardware to run on and to backup to. Best to have SAN aware backups which require you give access to the storage cards to LUNS that you are backing up. Either iSCSI or Fiber. Network backups work, but much faster with SAN aware.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user164898
          CEO with 51-200 employees
          Vendor
          Veeam launches like a rocket and delves into the feature list of VMware. It's been an overall improvement.

          What is most valuable?

          The backup and blocklevel incremental backup, where daily full backups are done. Also the hotcopy feature is valuable.

          How has it helped my organization?

          It's been an overall improvement many places at our client sites where almost everyone runs vm's or Hyper-V.

          What needs improvement?

          Nothing in particular, Veeam launches like a rocket and delves into the featurelist of VMware, for example, and tie their development close together with the devs coming from VMware or Microsoft.

          For how long have I used the solution?

          Since early 2008 when Veeam entered the scene.

          What was my experience with deployment of the solution?

          Never had any issues that couldn’t be dealt with from an admin pov.

          What do I think about the stability of the solution?

          Its running rock steady, so there isn’t any issues in my/our end.

          What do I think about the scalability of the solution?

          It scales 100% its just a matter of licenses pr cpu, so as long as your compliant it runs like it should.

          How are customer service and technical support?

          Customer Service:

          Rating in level from 1-10 where 10 is the best i would rate it 10.

          Technical Support:

          Rating in level from 1-10 where 10 is the best i would rate it 10.

          Which solution did I use previously and why did I switch?

          Yes used many different solutions, but no one were as great as Veeam when talking virtual backups.

          How was the initial setup?

          Yes more or less, its been improved over the years and now version 8 is ready and even more potent.

          What about the implementation team?

          We are an IT consultancy business doing implemetations ourself, so 100% done by us at N2IT.

          What was our ROI?

          ROI is compared to for example running CommVault returned many times, this is due to the flexibility ion license models etc. And also in terms of space utilization. Veeam does full daily backups with whats called synthetic backup streams of some sort, it takes all block changes and stream those into the latest backup and there create a full backup as well as restore pointers.

          What's my experience with pricing, setup cost, and licensing?

          Setup cost is a variable, but take the number of cpu´s and multiply that with the license cost as well as a target for backup storage and you have the price.

          Which other solutions did I evaluate?

          Yes evaluated vRanger and PHP backup and also Symantec. No one met the requirements.

          We decided on Veeam because we were much more integrated into VMware core and you didn't have to script yourself out of alot of tideous tasks to get things working.

          Veeam worked out of the box and was a tight close match to what we knew Windows-wise.

          What other advice do I have?

          Nothing beats Veeam when it comes to Backup in a virtual environment. Just go for it, Veeam won’t let you down.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user254622
          Systems Engineer / System Administrator at a tech services company with 501-1,000 employees
          Consultant
          It's very simple to use and a reliable product.

          What is most valuable?

          Efficiency Objectivity Reliability Features

          How has it helped my organization?

          Restores are easier to do.

          What needs improvement?

          It would be nice to be able to copy VMs directly to tape drives.

          For how long have I used the solution?

          I've been using it for three years.

          What was my experience with deployment of the solution?

          No issues encountered.

          What do I think about the stability of the solution?

          No issues encountered.

          What do I think about the scalability of the solution?

          No issues encountered.

          How are customer service and technical support?

          Customer Service: 10/10. Technical Support: 10/10.

          Which solution did I use previously and why did I switch?

          We previously used Backup Exec, but Veeam rules.

          How was the initial setup?

          What is most valuable?

          • Efficiency
          • Objectivity
          • Reliability
          • Features

          How has it helped my organization?

          Restores are easier to do.

          What needs improvement?

          It would be nice to be able to copy VMs directly to tape drives.

          For how long have I used the solution?

          I've been using it for three years.

          What was my experience with deployment of the solution?

          No issues encountered.

          What do I think about the stability of the solution?

          No issues encountered.

          What do I think about the scalability of the solution?

          No issues encountered.

          How are customer service and technical support?

          Customer Service:

          10/10.

          Technical Support:

          10/10.

          Which solution did I use previously and why did I switch?

          We previously used Backup Exec, but Veeam rules.

          How was the initial setup?

          It was straightforward.

          Which other solutions did I evaluate?

          No other options were considered.

          What other advice do I have?

          Veeam B&R is a reliable product and is the best disaster recovery I have ever seen. It's very simple to use and all the features are a must-have.

          Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
          it_user250974
          Freelance IT Consultant at a tech consulting company with 51-200 employees
          Consultant
          It has made the VM infrastructure easier to manage, as well as simplifying the backup and restore process.

          Valuable Features

          The product is really easy to use.

          Improvements to My Organization

          It has made the VM infrastructure easier to manage, as well as simplifying the backup and restore process.

          Room for Improvement

          The tape management is not really efficient and some other products are better. I know that backup on tape is not the the main target of Veeam but, it's important.

          Use of Solution

          I've used it for two years.

          Deployment Issues

          Nothing serious.

          Stability Issues

          Sometimes, the memory is not big enough, and I would guess that a leak might be present. Performing a monthly reboot solve this (at the same time as Windows updates).

          Scalability Issues

          No issues encountered.

          Customer Service and Technical Support

          Customer Service:

          It's good.

          Technical Support:

          It's poor for certain issues (with the Veeam One product, the guys did not talk together and asked the same question several times). We had a loss of production time, and the answers they gave were not efficient.

          Initial Setup

          It was simple and fast.

          Implementation Team

          I implemented it myself.

          Other Solutions Considered

          I also looked at Avamar, Symanted and TSM which are better for tape management and data retention management, but expensive. Veeam however, is the easiest way to manage virtual infrastructure backup, and the cost is better, when compared with some other solutions.

          Other Advice

          Evaluate your needs before choosing a product. If tape management is required only, then Veeam is not the choice.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user248922
          Systems Administrator at a government with 501-1,000 employees
          Vendor
          It's easy and very straightforward to configure.

          What is most valuable?

          I use the backup, replication, and the backup copy features. The most useful one is the backup feature.

          How has it helped my organization?

          I have a backup of my infrastructure every night, and have improved the speed of performing restores.

          What needs improvement?

          I think it is a good product but all products could be better.

          For how long have I used the solution?

          I've used it for two years.

          What was my experience with deployment of the solution?

          No issues with deployment, nothing went wrong.

          What do I think about the stability of the solution?

          This product has saved a lot of my time, as it’s very stable.

          How are customer service and technical support?

          Customer Service: I have only needed to open two tickets in two years. Technical Support:…

          What is most valuable?

          I use the backup, replication, and the backup copy features. The most useful one is the backup feature.

          How has it helped my organization?

          I have a backup of my infrastructure every night, and have improved the speed of performing restores.

          What needs improvement?

          I think it is a good product but all products could be better.

          For how long have I used the solution?

          I've used it for two years.

          What was my experience with deployment of the solution?

          No issues with deployment, nothing went wrong.

          What do I think about the stability of the solution?

          This product has saved a lot of my time, as it’s very stable.

          How are customer service and technical support?

          Customer Service:

          I have only needed to open two tickets in two years.

          Technical Support:

          I have only needed to open two tickets in two years.

          Which solution did I use previously and why did I switch?

          Yes, I previously used Microsoft System Center but Veeam is better, faster and easy to use and configure.

          How was the initial setup?

          It's easy and very straightforward to configure.

          What about the implementation team?

          It was implemented in-house.

          What other advice do I have?

          I would recommend you buy this product because it is simple to use and works fine.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user249768
          Datacenter Core Infrastructure with 1,001-5,000 employees
          Vendor
          Transparent and easy to use, which improves usability and manageability for the daily operations a backup/system administrator performs.

          What is most valuable?

          It is important that a backup product delivers what it promises. As backup features are important, so are restore features. The ability of Veeam Backup & Replication suite to restore various items in a granular and fast way (RPO & RTO importance) is key for our customers.

          How has it helped my organization?

          Veeam B&R software is transparent and easy to use, which improves usability and manageability for the daily operations a backup/system administrator performs. Setting up a backup application/infrastructure is one thing, but to keep it operational without having to deal with big issues is another. I barely encounter situations where Veeam B&R setup disappoints our customers.

          What needs improvement?

          Two months ago, I would have said the integration of Veeam Endpoint Backup with Veeam B&R, but this is covered by now with Veeam 8 U2. The feature that a few customers are waiting is SharePoint item restores via redirected SQL, instead of having to install a staging SQL instance on the Veeam B&R backup server.

          For how long have I used the solution?

          I've been installing and configuring it for three and a half years.

          What was my experience with deployment of the solution?

          Every IT environment has it's specific needs and caveats. Of course I encountered some minor issues when deploying Veeam, but this is mostly related to the IT environment itself. Rare issues are logged with, and solved by Veeam support.

          What do I think about the stability of the solution?

          No issues encountered.

          What do I think about the scalability of the solution?

          No, Veeam B&R provides a flexible way of working and scaling with the breakdown of different functionalities (proxies, repositories etc.).

          How are customer service and technical support?

          Customer Service:

          In all the cases where I had to contact Veeam customer service, a solution was delivered within a short timeframe.

          Technical Support:

          In all the cases where I had to contact Veeam Technical support, a solution was delivered within a short timeframe.

          Which solution did I use previously and why did I switch?

          I have experience with Backup Exec. The backup/restore capabilities are far away from the Veeam Suite.

          How was the initial setup?

          It's straightforward.

          What about the implementation team?

          We are installing/configuring Veeam in customer environments.

          What was our ROI?

          As system integrator we offer various backup/replication products. I have no personal hands-on experience with other products except Backup Exec, and Veeam.

          What other advice do I have?

          It's important to make a correct design which maps on your IT environment needs. A simple Veeam POC can be setup to validate the product.

          Disclosure: My company has a business relationship with this vendor other than being a customer: We are Premium Partners
          it_user250971
          President at CONNEKT|IT Services
          Consultant
          I can do a backup of an entire VM or just guest files.

          What is most valuable?

          I can do a backup of an entire VM or just guest files.

          How has it helped my organization?

          The safety and reliability of data loss and retrieval has been amazing ever since we implemented Veeam.

          What needs improvement?

          It would be nice to be able to backup data to two locations.

          For how long have I used the solution?

          I've used it for five years.

          What was my experience with deployment of the solution?

          Nothing serious.

          What do I think about the stability of the solution?

          Nothing.

          What do I think about the scalability of the solution?

          No issues encountered.

          How are customer service and technical support?

          Customer Service: 9 out of 10 Technical Support: 9 out of 10

          Which solution did I use previously and why did I switch?

          Not for…

          What is most valuable?

          I can do a backup of an entire VM or just guest files.

          How has it helped my organization?

          The safety and reliability of data loss and retrieval has been amazing ever since we implemented Veeam.

          What needs improvement?

          It would be nice to be able to backup data to two locations.

          For how long have I used the solution?

          I've used it for five years.

          What was my experience with deployment of the solution?

          Nothing serious.

          What do I think about the stability of the solution?

          Nothing.

          What do I think about the scalability of the solution?

          No issues encountered.

          How are customer service and technical support?

          Customer Service:

          9 out of 10

          Technical Support:

          9 out of 10

          Which solution did I use previously and why did I switch?

          Not for virtual machines. I've used Symantec Backup Exec.

          How was the initial setup?

          It was straightforward.

          What about the implementation team?

          We implemented it in-house.

          What was our ROI?

          It's 100%.

          What's my experience with pricing, setup cost, and licensing?

          It cost $1200 for the initial setup and then $70 per hour in the case of a restore.

          Which other solutions did I evaluate?

          We also looked at Carbonite.

          What other advice do I have?

          Choose the proper solution. Install the 30 day trial version and if it's for you, then purchase it.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          Senior Systems Administrator at a healthcare company with 1,001-5,000 employees
          Vendor
          Great for a VMware environment.

          What is most valuable?

          Sure backup Synthetic backups

          How has it helped my organization?

          It drastically reduced the backup time window and improved data protection.

          What needs improvement?

          Better flexibility for scheduling jobs, specifically for the SQL hourly log backup.

          For how long have I used the solution?

          I've used it for eight months.

          What was my experience with deployment of the solution?

          Nothing major encountered.

          What do I think about the stability of the solution?

          No issues encountered.

          What do I think about the scalability of the solution?

          No issues encountered.

          How are customer service and technical support?

          Customer Service: It's better than others. Technical Support: It's the best I've encountered.

          Which solution did I use previously and why

          What is most valuable?

          • Sure backup
          • Synthetic backups

          How has it helped my organization?

          It drastically reduced the backup time window and improved data protection.

          What needs improvement?

          Better flexibility for scheduling jobs, specifically for the SQL hourly log backup.

          For how long have I used the solution?

          I've used it for eight months.

          What was my experience with deployment of the solution?

          Nothing major encountered.

          What do I think about the stability of the solution?

          No issues encountered.

          What do I think about the scalability of the solution?

          No issues encountered.

          How are customer service and technical support?

          Customer Service:

          It's better than others.

          Technical Support:

          It's the best I've encountered.

          Which solution did I use previously and why did I switch?

          We previously used virtual server infrastructure backup solution.

          How was the initial setup?

          It was simple and straightforward.

          What about the implementation team?

          We implemented it through a Veeam engineer, unfortunately the level of expertise was not the best.

          Which other solutions did I evaluate?

          We also looked at Nakivo.

          What other advice do I have?

          It's the best solution for a VMware environment.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          System Engineer at a healthcare company with 501-1,000 employees
          Vendor
          I retired Backup Exec, and added Veeam in place of it. This increased the backup scope and reduced tape usage.

          What is most valuable?

          The ability to perform exchange restores.

          How has it helped my organization?

          Surebackup allows verification of the backup. This provides a higher level of confidence.

          For how long have I used the solution?

          I've used it for two years.

          What was my experience with deployment of the solution?

          No issues encountered.

          What do I think about the stability of the solution?

          If there is a communication interruption (ping drops) between the proxy and the Veeam server, the backup fails.

          What do I think about the scalability of the solution?

          No issues encountered.

          How are customer service and technical support?

          Customer Service: It's excellent. Technical Support: It's just below excellent.

          Which solution did I use previously and why did I switch?

          We…

          What is most valuable?

          The ability to perform exchange restores.

          How has it helped my organization?

          Surebackup allows verification of the backup. This provides a higher level of confidence.

          For how long have I used the solution?

          I've used it for two years.

          What was my experience with deployment of the solution?

          No issues encountered.

          What do I think about the stability of the solution?

          If there is a communication interruption (ping drops) between the proxy and the Veeam server, the backup fails.

          What do I think about the scalability of the solution?

          No issues encountered.

          How are customer service and technical support?

          Customer Service:

          It's excellent.

          Technical Support:

          It's just below excellent.

          Which solution did I use previously and why did I switch?

          We previously used Backup Exec and ArcServe. These companies are too big to care even for their own products.

          How was the initial setup?

          It depends on the organizations structure and level of optimization.

          What about the implementation team?

          It was an in-house implementation.

          What was our ROI?

          Just recently, I retired Backup Exec, and added Veeam v8. This increased the backup scope by 30% and reduced tape usage by 70%

          Which other solutions did I evaluate?

          No, but the pricing was key.

          What other advice do I have?

          Try it. Spend maybe one hour a week on the phone with their engineer to tweak things before buying. The product practically sells itself.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          IT Manager at Asheville Head, Neck and Ear Surgeons, PA
          Vendor
          We previously used Symantec Backup Exec, it was cumbersome, didn’t handle our virtual machines, and kept us on tape backups.

          What is most valuable?

          The ability to manage backups from any machine from one location.

          How has it helped my organization?

          We’ve taken the human out of the equation when it comes to our backups. This means backups run when they should, like they should.

          What needs improvement?

          None since the release of endpoint backup management.

          For how long have I used the solution?

          I've been using it for over two years.

          What was my experience with deployment of the solution?

          No issues encountered.

          What do I think about the stability of the solution?

          No issues encountered.

          What do I think about the scalability of the solution?

          No issues encountered.

          How are customer service and technical support?

          Customer Service: It's wonderful - 10/10. Technical Support: It's wonderful -…

          What is most valuable?

          The ability to manage backups from any machine from one location.

          How has it helped my organization?

          We’ve taken the human out of the equation when it comes to our backups. This means backups run when they should, like they should.

          What needs improvement?

          None since the release of endpoint backup management.

          For how long have I used the solution?

          I've been using it for over two years.

          What was my experience with deployment of the solution?

          No issues encountered.

          What do I think about the stability of the solution?

          No issues encountered.

          What do I think about the scalability of the solution?

          No issues encountered.

          How are customer service and technical support?

          Customer Service:

          It's wonderful - 10/10.

          Technical Support:

          It's wonderful - 10/10.

          Which solution did I use previously and why did I switch?

          We previously used Symantec Backup Exec, it was cumbersome, didn’t handle our virtual machines, and kept us on tape backups.

          How was the initial setup?

          Straightforward, with a very intuitive setup and layout.

          What about the implementation team?

          We did it in-house.

          What was our ROI?

          Given this is Backup & Replication, the ROI is similar to that of an insurance plan - priceless when needed, but no monetary benefit until such time. Still worth every penny for the peace of mind.

          Which other solutions did I evaluate?

          No other options were evaluated.

          What other advice do I have?

          Go for it, you’ll never regret it.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user248913
          Support Services Manager with 51-200 employees
          Vendor
          Has improved backup recovery time significantly

          What is most valuable?

          Ease of use Reliability

          How has it helped my organization?

          It's improved backup recovery time significantly, and makes backup testing a breeze.

          What needs improvement?

          I can't think of any.

          For how long have I used the solution?

          I've used it for five years.

          What was my experience with deployment of the solution?

          No issues with deployment.

          What do I think about the stability of the solution?

          No issues with stability.

          What do I think about the scalability of the solution?

          No issues with stability.

          How are customer service and technical support?

          Customer Service: 9/10. Technical Support: 8/10.

          Which solution did I use previously and why did I switch?

          Used to use vRanger. Switched to Veeam as "it just works" as their slogan suggests.…

          What is most valuable?

          • Ease of use
          • Reliability

          How has it helped my organization?

          It's improved backup recovery time significantly, and makes backup testing a breeze.

          What needs improvement?

          I can't think of any.

          For how long have I used the solution?

          I've used it for five years.

          What was my experience with deployment of the solution?

          No issues with deployment.

          What do I think about the stability of the solution?

          No issues with stability.

          What do I think about the scalability of the solution?

          No issues with stability.

          How are customer service and technical support?

          Customer Service:

          9/10.

          Technical Support:

          8/10.

          Which solution did I use previously and why did I switch?

          Used to use vRanger. Switched to Veeam as "it just works" as their slogan suggests.

          How was the initial setup?

          Setup is straightforward. There are excellent installation and administration guides which help with this process.

          What about the implementation team?

          We implemented it in-house.

          Which other solutions did I evaluate?

          • vRanger
          • Backup Exec

          What other advice do I have?

          For backup of VMware environments, you cant really go wrong with Veeam.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user199806
          Data Center Operations Manager at a financial services firm with 51-200 employees
          Vendor
          Good product but it's not suitable for a virtual environment.

          What is most valuable?

          Exchange and File server backup are valuable features.

          How has it helped my organization?

          Versions of backup files helped us to recover files as per users requirement.

          What needs improvement?

          Virtual Environment

          For how long have I used the solution?

          I've used it for seven years.

          What was my experience with deployment of the solution?

          No, but deployment is bit complicated.

          What do I think about the stability of the solution?

          Having issues with the hardware.

          What do I think about the scalability of the solution?

          Tape base backup and data is spread across the tapes.

          How are customer service and technical support?

          Customer Service: 2/10. Technical Support: 2/10.

          Which solution did I use previously and why did I switch?

          We previously…

          What is most valuable?

          Exchange and File server backup are valuable features.

          How has it helped my organization?

          Versions of backup files helped us to recover files as per users requirement.

          What needs improvement?

          Virtual Environment

          For how long have I used the solution?

          I've used it for seven years.

          What was my experience with deployment of the solution?

          No, but deployment is bit complicated.

          What do I think about the stability of the solution?

          Having issues with the hardware.

          What do I think about the scalability of the solution?

          Tape base backup and data is spread across the tapes.

          How are customer service and technical support?

          Customer Service:

          2/10.

          Technical Support:

          2/10.

          Which solution did I use previously and why did I switch?

          We previously used the Windows backup solution and we changed to Tivoli for automated backups and multiple copies of backup sets to comply with central bank policy to keep the backup data offsite and out of the country.

          How was the initial setup?

          Initial set up was bit complicated. Policy definition is not easy.

          What about the implementation team?

          We used a vendor team whose expertise was 2/10.

          What was our ROI?

          It's not 100%.

          Which other solutions did I evaluate?

          No. We did not do an evaluation.

          What other advice do I have?

          Good product but not it's suitable for a virtual environment.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user176604
          Server Administrator at a religious institution with 501-1,000 employees
          Vendor
          Set up is very easy. Pick your proxy server, set up the repositories and off you go. The backup compressions needs work.

          What is most valuable?

          • Replication
          • WAN Accelerator
          • Backup
          • Ease of use
          • File Level restoration

          How has it helped my organization?

          Restores are faster. Moving virtual machines from one location to another is easier and is far less time consuming than Tape backups. Setting up jobs replicas or backup jobs is also quick and easy.

          What needs improvement?

          Backup compression. It has got better but still could improve somewhat.

          For how long have I used the solution?

          3+ years (I started with the Veeam Free Edition and have used the Full Product since 6.5)

          What was my experience with deployment of the solution?

          The only issues i've had is with updates. The program will error and then the server needs rebooting or the patch reapplied. I have only noticed that issue with version 7.

          What do I think about the stability of the solution?

          Only stability issues are as i stated in the above question.

          What do I think about the scalability of the solution?

          No issues. You can make many repositories in all different locations if needed.

          How are customer service and technical support?

          Customer Service:

          4/5 as the support is very good and responsive. I have always received the correct answer the first time calling.

          Technical Support:

          Same as Customer Service. Top Notch. Always very responsive and get the answer the first time. Tech's really know their product well.

          Which solution did I use previously and why did I switch?

          Nope. I have always used Veeam for virtual machines and Backup Exec for physical boxes.

          How was the initial setup?

          Set up is very easy. Pick your proxy server, set up the repositories and off you go.

          What about the implementation team?

          In house with only the documents from Veeam. No problems at all.

          What was our ROI?

          This is a good question. Veeam is competitively priced. When compared to Tape or other virtual solutions Veeam is by far the most cost effective. I spend 75-80% less time managing backups than i used too. Troubleshooting is easier, and it has less moving parts than traditional backup solutions.

          What's my experience with pricing, setup cost, and licensing?

          I can't remember. Veeam is licensed by processor and I would say it is much cheaper than it's competitors.

          Which other solutions did I evaluate?

          Not really Veeam is far and away the market leader for virtual environment. I have looked at vRanger and Appassure.

          What other advice do I have?

          Don't wait. It is a very simple install and your backup and replication jobs will run better than ever.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user168507
          Senior System Engineer at a tech services company with 1,001-5,000 employees
          Real User
          Physical servers backup could be improved but the simplicity of the product is great.

          What is most valuable?

          - CBT (Change block tracking) - Agent less - Replication - Dedupe

          How has it helped my organization?

          - Reducing backup storage - Reducing backup time

          What needs improvement?

          Physical servers backup.

          For how long have I used the solution?

          2 Years.

          What was my experience with deployment of the solution?

          Yes, but solved in a few time by the support.

          What do I think about the stability of the solution?

          No issues with stability.

          What do I think about the scalability of the solution?

          No issues with scalability.

          How are customer service and technical support?

          Customer Service: 10/10 - Very fast answer and follow up. Technical Support: 10/10.

          Which solution did I use previously and why did I switch?

          Symantec Netbackup. We changed…

          What is most valuable?

          - CBT (Change block tracking)

          - Agent less

          - Replication

          - Dedupe

          How has it helped my organization?

          - Reducing backup storage

          - Reducing backup time

          What needs improvement?

          Physical servers backup.

          For how long have I used the solution?

          2 Years.

          What was my experience with deployment of the solution?

          Yes, but solved in a few time by the support.

          What do I think about the stability of the solution?

          No issues with stability.

          What do I think about the scalability of the solution?

          No issues with scalability.

          How are customer service and technical support?

          Customer Service:

          10/10 - Very fast answer and follow up.

          Technical Support:

          10/10.

          Which solution did I use previously and why did I switch?

          Symantec Netbackup. We changed when we saw the promise of Veeam.

          And these promises have been delivered!

          How was the initial setup?

          Straightforward. More simple to administrate than a Netbackup or other one.

          What about the implementation team?

          No, we implemented in house, with help of the support line.

          What was our ROI?

          Divide the cost of the backup by 2!

          What's my experience with pricing, setup cost, and licensing?

          Actually, the cost is more than one hour of work per day (at maximum). I don't know the real cost of installation.

          Which other solutions did I evaluate?

          None, this is a competitive upgrade purposed by Veeam.

          What other advice do I have?

          Simplicity!

          Disclosure: My company has a business relationship with this vendor other than being a customer: We are a Veeam partner.
          it_user165984
          Senior System Integrator at a tech services company with 51-200 employees
          Consultant
          We previously used Backup exec, and evaluated Acronis before we chose this solution. Our ROI is one year.
          I have been using this solution since 2008 and find the fast recover and deduplication of this product valuable. An example of how this product has improved the way our organization functions is that it recover Citrix farm in 15 minutes. The exchange and Sharepoint have room for improvement. We encounter no issues with deployment, stability or scalability. We implemented through a vendor team; their level of expertise was high. Initial setup was straightforward. I would rate the level of customer service a 10 and the level of technical support a 9, so both were really excellent. We previously used Backup exec, and evaluated Acronis before we chose this solution. Our ROI on this product is one year. Costs for day-to-day and setup are 1 day cost to deploy, day-to-day depends.

          I have been using this solution since 2008 and find the fast recover and deduplication of this product valuable. An example of how this product has improved the way our organization functions is that it recover Citrix farm in 15 minutes. The exchange and Sharepoint have room for improvement. We encounter no issues with deployment, stability or scalability. We implemented through a vendor team; their level of expertise was high. Initial setup was straightforward.

          I would rate the level of customer service a 10 and the level of technical support a 9, so both were really excellent. We previously used Backup exec, and evaluated Acronis before we chose this solution. Our ROI on this product is one year. Costs for day-to-day and setup are 1 day cost to deploy, day-to-day depends.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          Backup & Storage Systems Manager at a university with 501-1,000 employees
          Vendor
          Most valuable features are explorer for exchange and instant vm recovery. Veeam Vpower Technology could be better.

          What is most valuable?

          The most valuable features of this product are "explorer for exchange" and "instant vm recovery."

          How has it helped my organization?

          One of our managers lost his mail box completely and using my product's explorer for exchange function I installed only that user's mail box without turning back to all exchange back up folder.

          What needs improvement?

          "Veeam Vpower Technology" is the area of this product that is open for improvement.

          For how long have I used the solution?

          I have been using this solution for 3 years.

          What was my experience with deployment of the solution?

          I haven't encountered any issues with deployment for 3 years.

          What do I think about the stability of the solution?

          The product has a flexible and improvable structure.

          What do I think about the scalability of the solution?

          As I said before the product has a versatile conformation.

          How are customer service and technical support?

          Customer Service:

          I rate the level of customer service 9 out of 10.

          Technical Support:

          The level of technical support is a 10 out of 10.

          Which solution did I use previously and why did I switch?

          I have previously used many different solutions and choose Veeam for its quick and correct solutions for my problems.

          How was the initial setup?

          The initial setup of "Veeam Backup & Replication" is straightforward and easy.

          What about the implementation team?

          I implemented the product myself on my own. I am the responsible system engineer supervising all back up systems and Veeam Products.

          What's my experience with pricing, setup cost, and licensing?

          Our original setup cost for this product was a fair price and we don't have any extra costs.

          Which other solutions did I evaluate?

          Before choosing this product, I evaluated products of Symantec and Acronis.

          What other advice do I have?

          I advise this product to all system managers who need to use back up systems.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user165915
          IT Systems Engineer at a healthcare company with 51-200 employees
          Vendor
          With this product we were able to restore the Hyper-V Infrastructure to our 2nd Data Center and 20 Hospitals.

          What is most valuable?

          Continuous Data Backup and Replication features that allow us to have our entire Virtual Infrastructure recoverable in minutes.

          How has it helped my organization?

          Before this product we were using something else that was entirely unreliable for our company. Backups need to be counted on. In Feb of 2014 in Columbus, Ohio there was a major Power Failure downtown that was the result of a gas explosion of the corner of our Data Center. Entire Data Center was offline for a week. (Catastrophic Event could be classified as a Disaster). With a proper configuration of this product we were able to restore the Hyper-V Infrastructure to our 2nd Data Center and restore functionality to about 20 Hospitals and Imaging centers around the state of Ohio. (Tier1 systems were restored with in 30 minutes and remaining filtered in).

          What needs improvement?

          • Being able to Backup from Cloud Services like Azure
          • Better Logging to assist you in determining root causes of failures
          • Better Traffic Throttle Monitoring

          For how long have I used the solution?

          18 months.

          What was my experience with deployment of the solution?

          Yes but easily resolved with the support from our Sales/Tech team provided by VEEAM.

          What do I think about the stability of the solution?

          None.

          How are customer service and technical support?

          Customer Service:

          Very Good.

          Technical Support:

          Very Good.

          Which solution did I use previously and why did I switch?

          Unreliable /success-failure rates.

          How was the initial setup?

          Very Straightforward.

          What about the implementation team?

          In-house.

          What was our ROI?

          Hard to say but I would say the company wouldn't be around based on the event described above.

          What's my experience with pricing, setup cost, and licensing?

          Initial Software costs includes 3 yrs of support = $65000 for 20 HyperV Servers.

          Which other solutions did I evaluate?

          We looked at AppAssure (DELL) and CommVault.

          What other advice do I have?

          Do your research but by far this is one of the best products out there. Agentless is a very good thing to leverage in a Backup Software.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user165912
          Information Systems Manager at a energy/utilities company with 501-1,000 employees
          Vendor
          ​Backup of physical could be improved but individual item restoration is very useful.

          Valuable Features

          VM Replication, Individual item restore.

          Improvements to My Organization

          Improved virtual infrastructures backup and recovery.

          Room for Improvement

          Backup of Physical could be improved. Additionally, customer service needs improvement.

          Use of Solution

          2 years.

          Customer Service and Technical Support

          Customer Service: Customer service needs improvement. Technical Support: Good.

          Initial Setup

          Initial setup for Virtual was bit complex.

          Implementation Team

          In-house.

          Valuable Features

          VM Replication, Individual item restore.

          Improvements to My Organization

          Improved virtual infrastructures backup and recovery.

          Room for Improvement

          Backup of Physical could be improved. Additionally, customer service needs improvement.

          Use of Solution

          2 years.

          Customer Service and Technical Support

          Customer Service:

          Customer service needs improvement.

          Technical Support:

          Good.

          Initial Setup

          Initial setup for Virtual was bit complex.

          Implementation Team

          In-house.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user165585
          System Engineer at a energy/utilities company with 51-200 employees
          Vendor
          Previously used a different solution, but Veeam was easier to setup and use. Very good product for a mid-range company.

          How has it helped my organization?

          Able to backup virtual servers and setup and DR for critical applications.

          What needs improvement?

          File recovery could be better.

          For how long have I used the solution?

          Two years.

          What was my experience with deployment of the solution?

          No issues with deployment.

          What do I think about the stability of the solution?

          No problems with stability.

          What do I think about the scalability of the solution?

          No issues with scalability.

          How are customer service and technical support?

          Customer Service: I would rate the customer service as a 4/5. Technical Support: I would rate technical support a 5/5.

          Which solution did I use previously and why did I switch?

          Yes, Veeam was easier to setup and use.

          How was the initial setup?

          Easy to…

          How has it helped my organization?

          Able to backup virtual servers and setup and DR for critical applications.

          What needs improvement?

          File recovery could be better.

          For how long have I used the solution?

          Two years.

          What was my experience with deployment of the solution?

          No issues with deployment.

          What do I think about the stability of the solution?

          No problems with stability.

          What do I think about the scalability of the solution?

          No issues with scalability.

          How are customer service and technical support?

          Customer Service:

          I would rate the customer service as a 4/5.

          Technical Support:

          I would rate technical support a 5/5.

          Which solution did I use previously and why did I switch?

          Yes, Veeam was easier to setup and use.

          How was the initial setup?

          Easy to setup without any complexities. Finding the area to insert your license was a bit challenging.

          What about the implementation team?

          In-house.

          What's my experience with pricing, setup cost, and licensing?

          Between $500-1000.

          Which other solutions did I evaluate?

          No.

          What other advice do I have?

          Very good product for a mid-range company. Backup and recovery is made easy. DR snapshots are great and easy to restore when needed.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user165570
          System Engineer at a healthcare company with 51-200 employees
          Vendor
          I love the ability to either restore the entire VM or just a single file if needed, it saved us a lot of pain and money.

          What is most valuable?

          There is no one feature that is most important. I love the ability to either restore the entire VM or just a single file if needed. We have had to restore VMs both ways and it saved us a lot of pain and money. The speed of the restore jobs was extremely quick as well.

          How has it helped my organization?

          It has given us the ability to restore our systems very, very quickly. The backups run very quickly as well, which helps us free up bandwidth on our network.

          What needs improvement?

          They still don’t have a plugin for use with EMC Data Domain. All else is fantastic.

          For how long have I used the solution?

          We have been using Veeam Backup and Replication for about 3 years.

          What was my experience with deployment of the solution?

          No problems with deployment.

          What do I think about the stability of the solution?

          We have not had issues with stability.

          What do I think about the scalability of the solution?

          No.

          How are customer service and technical support?

          Customer Service:

          The customer service is excellent!

          Technical Support:

          Technical support is fantastic. Not only do they understand the product very well, but they also help the end user to understand how to troubleshoot the issue as well. They are also really friendly and kind.

          Which solution did I use previously and why did I switch?

          Yes. Initially, we used Norton’s Backup Exec. We switched primarily because we were virtualizing our entire infrastructure

          How was the initial setup?

          It was pretty straightforward in my book. I thought it was very user-friendly. The documentation is very good as well.

          What about the implementation team?

          We did the entire implementation in-house.

          What other advice do I have?

          Check to see if they have a plug-in for your storage vendor.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          Systems Administrator at a tech services company with 51-200 employees
          Consultant
          Two features are unmatched compared to other products: SureBackup and the possibility of Replication (and Virtual LAB).

          What is most valuable?

          Two features are unmatched compared to other products: SureBackup and the possibility of Replication (and Virtual LAB). These are a “must”.

          How has it helped my organization?

          The tool SureBackup allows me to check, once a month in my case, the situation of my backups: I always have the truth about my backups. Regarding the tool Replication, we use it for customers who do not have large financial resources, while allowing us to have the opportunity to restore their ambient edi production in the shortest time possible.

          What needs improvement?

          There is always scope for improvement (in fact with the v8 version there will be improvements in fact!), But already it is great!

          For how long have I used the solution?

          For 1 year.

          What was my experience with deployment of the solution?

          The deployment of this product is the most simple there is. Following step by step instructions in 10 minutes is all set.

          What do I think about the stability of the solution?

          No problem of stability. At most problems can occur with very large volumes of data (for example, VM that occupy more than 7TB data ... but in this case, do not know how many other products fail to complete this operation).

          What do I think about the scalability of the solution?

          It depends on the type of license you use.

          How are customer service and technical support?

          Currently, we contacted the Customer Service who promptly provided us answers KB related. Little else (and I would say that is a good thing.)

          Which solution did I use previously and why did I switch?

          Before using VEEAM, we were using Symantec Backup Exec. Unfortunately, it gave us many problems. Especially for some customers: it signaled the completion of backups, while in fact created only empty files.

          How was the initial setup?

          As mentioned in a previous question, is extremely simple and direct.

          What about the implementation team?

          All the infrastructure of our customers have been fully designed and implemented by us.

          What's my experience with pricing, setup cost, and licensing?

          Given the simplicity of installation and implementation, its initial cost is very low. Of course, having the ability to automate the verification of backups, having the ability to perform a restore also from the Help Desk group and, finally, having very few problems with backup, keeps management costs remaining low.

          Which other solutions did I evaluate?

          We also evaluated the product of StorageCraft but, I would say, is too young.

          What other advice do I have?

          It is a product with significant potential that can be positioned transversely on many case. The same reply can be made from the same VMware but we will not have a platform to test to see if it works (in VEEAM called Virtual LAb). To get a better solution, you switch to the Site Recovery Manager, but the costs are very high and certainly is a solution for much larger companies. The product is very reliable, easy to manage, and, above all, complete.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          IT Manager at a tech services company with 51-200 employees
          Consultant
          Tape support is still not performing as expected; Veeam relates to backup as a repository instead of long term archive.

          What is most valuable?

          I started working with Veeam because of its replication capabilities. Later on when version 7 was released, with the addition of the tape support, I started migrating to pure Veeam environments.

          What needs improvement?

          Tape support is still not performing as expected (at least for my opinion) as Veeam relates to tape backup as a repository instead of a long term archive. Schedule options can be improved.

          For how long have I used the solution?

          Almost two years.

          What was my experience with deployment of the solution?

          No but you need to pay attention to small things that make a big difference. 

          What do I think about the stability of the solution?

          Usually it runs very smoothly.

          What do I think about the scalability of the solution?

          No, I have one rule regarding Veeam, use proxy!

          Which solution did I use previously and why did I switch?

          I used to work with Symantec backup exec / System recovery, IBM FastBack and Arcserve each one of them has its strength and weaknesses. The reason I switched to Veeam was the native support for virtual environments.

          How was the initial setup?

          Pretty straightforward and intuitive.

          What about the implementation team?

          I'm an integrator so I can't rate myself.

          Which other solutions did I evaluate?

          I've tested CA ARCserve High Availability (formally XoSoft) IBM FastBack (formally FilesX) and Double-Take Availability.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          IT Infrastructure Manager at a tech services company with 501-1,000 employees
          Consultant
          From a business continuity aspect it has removed the need for arranging warm-start DR arrangements.

          What is most valuable?

          The ability to restore files in a matter of seconds or minutes depending on file size and number of files to restore. I have also used the Active Directory Explorer add-on tool for recovering AD objects this is now built-in to Veeam B&R v8.

          How has it helped my organization?

          We are currently using Veeam B&R to replicate our VMware environment to a disaster recovery site, in the event of a major outage we can fail-over to our DR site. From a business continuity aspect it has removed the need for arranging warm-start DR arrangements.

          What needs improvement?

          The main area for improvement has come in Version 8, that is native support for tape drives and the ability to archive to tape. Although Veeam B&R v7 allows you to back up your virtual servers to disks. You still need to archive those backups to tapes for long-term storage. Veeam did not provide this facility in earlier versions so we currently use Symantec backup for archiving the "restore points" for long -term storage

          What was my experience with deployment of the solution?

          Initial teething problems with replication of data between main site and the DR site but this has since been resolved.

          What do I think about the stability of the solution?

          No issues with stability of the product.

          How are customer service and technical support?

          Customer Service:

          Good, you log calls initially using a customer portal site.

          Technical Support:

          Again good, knowledge base articles are available. For problems requiring a specialist - remote sessions with telephone support is made available.

          Which solution did I use previously and why did I switch?

          We previously used Commvault which is a good product but this was based on backups of Physical Server using tapes, Veeam B&R was chosen when we made the move towards virtualisation.

          How was the initial setup?

          We had assistance from Technical Consultants as part of installation/commissioning process.

          What about the implementation team?

          We implemented Veeam B&R as part of a wider Datacentre modernization project including replacement of the SAN and physical server infrastructure. The Technical Consultants involved were introduced as a result of the tendering process, they were part of the re-seller team and were well versed in the Veeam product at the time.

          Which other solutions did I evaluate?

          At that particular time no as Veeam was and still is the market leaders with backup of virtual servers, other companies are playing catch-up.

          What other advice do I have?

          I would say you need to think about the long term storage of data and how you intend to archive that data.You need to fully understand the concept of "restore points" and full-incremental vs reverse-incremental backups along with the pro and cons. This information is available on the Veeam website. Finally plan as much as can before installation!

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          Senior Storage & Virtualisation Engineer (Managed Services) at a tech services company with 1,001-5,000 employees
          Consultant
          Veeam allowed us to use just one backup solution. It allows us to restore of single objects when the vm is mounted.

          What is most valuable?

          Deduplication, built-in wan accelerators, advanced monitoring, backup copy and tape drive integration, explorer for MS exchange, and replication feature.

          How has it helped my organization?

          We used to have many backup solutions for different purposes but Veeam allowed us to use just one backup solution to backup our vms and due to the granularity of the system, it allows us to restore of single objects when the vm is mounted.

          What needs improvement?

          Currently VEEAM doesnt back up VMs with physical raw device mappings.

          For how long have I used the solution?

          2 years.

          What was my experience with deployment of the solution?

          No problems with deployment.

          What do I think about the stability of the solution?

          No.

          What do I think about the scalability of the solution?

          No problems with scalability.

          How are customer service and technical support?

          Customer Service:

          Good.

          Technical Support:

          Excellent.

          Which solution did I use previously and why did I switch?

          Due to the flexibility and the above mentioned features.

          How was the initial setup?

          It was a simple click to install after reading the configuration guide and following it accordingly.

          What about the implementation team?

          I implemented it in-house.

          What was our ROI?

          Overall it is a good investment in that it has saved us the cost of maintaining different backup solutions within our environment.

          What other advice do I have?

          I would highly recommend it to anyone running an extensive virtual environment.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user165327
          Technical Marketing Engineer with 201-500 employees
          Vendor
          ​It simplifies the backup process by allowing applications that are virtualized to be treated as virtual machines.

          Valuable Features

          Application Aware simplifies the backup of applications that are deployed as virtual machines. Treating VMs as VMs. Virtual lab is also another useful feature for verifying backups with SureBackup and also allowing us to deploy test environments for test/dev.

          Improvements to My Organization

          It simplifies the backup process by allowing applications that are virtualized to be treated as virtual machines. Veeam's virtual labs actually takes into account all the required dependencies of testing application servers with ease. Not all solutions have this feature.

          Room for Improvement

          There should be additional support for guest base backups.

          Use of Solution

          I have been using this solution for more than 5+ years. I have also looked at and did competitive analysis among all the data protection solutions that are out there. Veeam is very simple and intuitive.

          Deployment Issues

          Nope. The solution is very simple and intuitive.

          Stability Issues

          There was no stability issues with Veeam that I had encountered.

          Scalability Issues

          I have not encountered any issues with scalability with Veeam.

          Customer Service and Technical Support

          Customer Service:

          The level of customer service has actually improved over the years. Rather than a level 1 support who has no idea how to troubleshoot. It seems that the level of support is more knowledgeable these days.

          Technical Support:

          I would rate it as a 4 (with 5 being the highest).

          Initial Setup

          Very straightforward and intuitive for someone who has been in the data protection industry for many years.

          Implementation Team

          In-house because it is very simple and intuitive.

          Other Solutions Considered

          Yes, CA ArcServe, TSM.

          Other Advice

          Try it out and you'll be very surprised at how easy Veeam is for virtualized environments.

          Disclosure: My company has a business relationship with this vendor other than being a customer: We are a technical solution partner with Veeam.
          it_user165150
          Server Systems Analyst with 501-1,000 employees
          Vendor
          ​Performance of the replica when booting during an emergency could be better. Veeam is an excellent option.

          What is most valuable?

          The instant recovery and quick boot of the replicas. Ability to boot replicas from a de-duplication storage device (degraded performance).

          How has it helped my organization?

          During a "zero day" virus outbreak that caused several critical systems to fail, the ability to boot and run a "replica" that hadn't been infected yet kept the business running and productive.

          What needs improvement?

          Performance of the replica when booting during an emergency. Only a few critical systems can be booted this way due to the loads on secondary storage appliances. This isn't really a problem, more of a limitation of the hardware devices we used for implementation.

          For how long have I used the solution?

          I used this product for Virtual Machine replication to a D/R site and also as a secondary backup and recovery over two years.

          What was my experience with deployment of the solution?

          Deployment went smoothly and without and major sticking points or issues.

          What do I think about the stability of the solution?

          Occasionally, we would experience slowness on our network that would cause Veeam to get "out-of-sync" with the replicas. This was easily corrected, but seemed to be overly sensitive to bandwidth and connection speed.

          What do I think about the scalability of the solution?

          No issues.

          How are customer service and technical support?

          Customer Service:

          Excellent. Very responsive, patient and professional when needed.

          Technical Support:

          Excellent.

          Which solution did I use previously and why did I switch?

          No, this was a new build-out where no previous solution had existed.

          How was the initial setup?

          Very straightforward and intuitive.

          What about the implementation team?

          We collaborated with a vendor but did 70% of the implementation with internal personal.

          What was our ROI?

          Excellent. The savings to lost work time during the virus outbreak alone saved the company work loss time for 150+ employees for two days.

          What's my experience with pricing, setup cost, and licensing?

          Initial setup was under $3,000.00 including consultants and employee time. Day to day costs are very minimal with simply adding a new VM to one of the replication folders after deployment.

          Which other solutions did I evaluate?

          Yes. Backup Exec and Zerto were considered, but Veeam was chosen for better recoveries and easier administration.

          What other advice do I have?

          Do your research and comparison studies that are specific for your business. Not all products are best for every business, no matter how good they are. Veeam is an excellent option and was ultimately the best choice for our environment.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          Technical Lead & ICT Senior Infrastructure Engineer at a tech services company with 51-200 employees
          Consultant
          Speed and more management would be an improvement, but instant recovery is valuable and its very easy to use.

          What is most valuable?

          Replication, Sure Backup and Instant Recovery; very easy to use.

          How has it helped my organization?

          Real and fast restore and if needed a VM Instant Restore(1/2m).

          What needs improvement?

          Speed and more management.

          For how long have I used the solution?

          I have used and given support of this product for my clients for around 4/5 years.

          What was my experience with deployment of the solution?

          No.

          What do I think about the stability of the solution?

          Some Speed and data, that we fix along the way.

          What do I think about the scalability of the solution?

          No.

          How are customer service and technical support?

          Customer Service: 1 to 10, I give an 8. Technical Support: 1 to 10, I give an 8.

          Which solution did I use previously and why did I switch?

          What is most valuable?

          Replication, Sure Backup and Instant Recovery; very easy to use.

          How has it helped my organization?

          Real and fast restore and if needed a VM Instant Restore(1/2m).

          What needs improvement?

          Speed and more management.

          For how long have I used the solution?

          I have used and given support of this product for my clients for around 4/5 years.

          What was my experience with deployment of the solution?

          No.

          What do I think about the stability of the solution?

          Some Speed and data, that we fix along the way.

          What do I think about the scalability of the solution?

          No.

          How are customer service and technical support?

          Customer Service:

          1 to 10, I give an 8.

          Technical Support:

          1 to 10, I give an 8.

          Which solution did I use previously and why did I switch?

          Yes, HP and Symantec. Veeam is a product more specific for Virtual Environments.

          How was the initial setup?

          Straightforward.

          What about the implementation team?

          The setup and implementation was done by ourselves.

          What's my experience with pricing, setup cost, and licensing?

          20k € initial cost.

          Which other solutions did I evaluate?

          Yes, HP and Symantec.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          Technical Solution Specialist at Zones Inc.
          Consultant
          Top 20
          ​Very smooth backup and restore when required but offsite repository is not very stable.

          What is most valuable?

          Surebackup, reverse incremental, parallel processing for VM and the hdd and many more.

          How has it helped my organization?

          Very smooth backup and restore when required.

          What needs improvement?

          As every application has a scope of improvement so the Veeam, there are many areas they can improve on: the CBT errors, in hot add many times it is found that the Veeam proxy do not release the HDD even after the backup, offsite repository is not very stable.

          For how long have I used the solution?

          3 years.

          What was my experience with deployment of the solution?

          Not Much, environment specific.

          What do I think about the stability of the solution?

          Not much, it is quite stable.

          What do I think about the scalability of the solution?

          No.

          How are customer

          What is most valuable?

          Surebackup, reverse incremental, parallel processing for VM and the hdd and many more.

          How has it helped my organization?

          Very smooth backup and restore when required.

          What needs improvement?

          As every application has a scope of improvement so the Veeam, there are many areas they can improve on: the CBT errors, in hot add many times it is found that the Veeam proxy do not release the HDD even after the backup, offsite repository is not very stable.

          For how long have I used the solution?

          3 years.

          What was my experience with deployment of the solution?

          Not Much, environment specific.

          What do I think about the stability of the solution?

          Not much, it is quite stable.

          What do I think about the scalability of the solution?

          No.

          How are customer service and technical support?

          Customer Service:

          Good.

          Technical Support:

          Good.

          Which solution did I use previously and why did I switch?

          No.

          How was the initial setup?

          Straightforward but have some complicity in configuring offsite backup.

          What about the implementation team?

          Vendor Team, team was domain expert.

          What was our ROI?

          ROI for backup point of view comes only when you are in a condition that only backup can help, I have been in such conditions many times in which Veeam has proved to be a EXCELLENT ROI for my company.

          Which other solutions did I evaluate?

          Yes, Avamar.

          What other advice do I have?

          Excellent product for medium size datacenter, not sure about the large datacenters.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          User at a comms service provider with 501-1,000 employees
          Real User
          Gives us the power to protect critical VM's. Make sure you purchase the correct license.

          What is most valuable?

          • File level recovery
          • Point in time backup

          How has it helped my organization?

          • Veeam Backup has given us the power to protect the critical VM's that are core to our business. For example we protect our VMware vCenter Server, vCenter MS Sql Server.
          • Active Directory Domain Controller. This help us recover the Internal management tools like vCenter Server within 30 minutes from Veeam Backup.

          For how long have I used the solution?

          2 years

          What was my experience with deployment of the solution?

          Haven't had any issues.

          What do I think about the stability of the solution?

          I have never seen any issues with the Veeam Backup product personally

          What do I think about the scalability of the solution?

          This product is very easy to scale, I never had any issues with it.

          How are customer service and technical support?

          Customer Service:

          Good

          Technical Support:

          Good

          Which solution did I use previously and why did I switch?

          VMware VDP it was missing file level restore on version 5.0 which Veeam offers.

          What's my experience with pricing, setup cost, and licensing?

          This is per-CPU, initially we ordered 40 CPU.

          Which other solutions did I evaluate?

          Before choosing Veeam we have tested two products Unitrends backup, VMware VDP

          What other advice do I have?

          We have two types of licenses with Veeam, one is for in-house and the other is for the service provider or your customers. Make sure you have a clear understanding of which license you need in your organization.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user164022
          Systems Administrator at a transportation company with 51-200 employees
          Vendor
          We specifically like the file level restore and bandwith optimization. I'd like a friendlier UI.

          What is most valuable?

          • Replication
          • Exchange Integration
          • Bandwidth Optimization
          • File Level Restore
          • VM Restore from backup

          How has it helped my organization?

          • Drastically reduce administrative effort
          • Friendly User Interface
          • Faster backup recovery
          • Disaster Recovery Plan
          • Decrease amount of backup completion

          What needs improvement?

          Retention Policy isn't flexible enough to configure complex retention policy.

          For how long have I used the solution?

          2 years - version 7

          What was my experience with deployment of the solution?

          No deployment problems.

          What do I think about the stability of the solution?

          No stability problems.

          What do I think about the scalability of the solution?

          No scability problems.

          How are customer service and technical support?

          Customer Service:

          Good

          Technical Support:

          Excellent

          Which solution did I use previously and why did I switch?

          vRanger

          How was the initial setup?

          Yes, just follow the Administrative/Quick guide, it's friendly user.

          What was our ROI?

          Upgrades, reduce administrative effort to do automation, disaster recovery.

          Which other solutions did I evaluate?

          • Acronis
          • BackupExec

          What other advice do I have?

          It's a very straight forward software that does not require technical intervention. Can fully integrate with VMware / Hyper-V without any issues. If your are not sure what is going to be the final decision, try It for free and see the results by yourself.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          Senior Manager of Network at a tech services company with 51-200 employees
          Consultant
          At the time we bought it, it was the only virtual backup product like this on the market.

          What is most valuable?

          Flawless virtual machine backup.

          How has it helped my organization?

          Ability to have disaster recovery site capabilities integrated into our backup solution as well as a backup product that scales along with our needs.

          What needs improvement?

          None that I can think of.

          For how long have I used the solution?

          5 years. We just upgraded to version 8.

          What was my experience with deployment of the solution?

          Only one minor Microsoft related configuration issue that easily resolved.

          What do I think about the stability of the solution?

          No issues with stability.

          What do I think about the scalability of the solution?

          No issues with scalability.

          How are customer service and technical support?

          Customer Service: Very good. Every support call as been…

          What is most valuable?

          Flawless virtual machine backup.

          How has it helped my organization?

          Ability to have disaster recovery site capabilities integrated into our backup solution as well as a backup product that scales along with our needs.

          What needs improvement?

          None that I can think of.

          For how long have I used the solution?

          5 years. We just upgraded to version 8.

          What was my experience with deployment of the solution?

          Only one minor Microsoft related configuration issue that easily resolved.

          What do I think about the stability of the solution?

          No issues with stability.

          What do I think about the scalability of the solution?

          No issues with scalability.

          How are customer service and technical support?

          Customer Service:

          Very good. Every support call as been handled quickly and completely.

          Technical Support:

          Just as good.

          Which solution did I use previously and why did I switch?

          Symantec Backup Exec. Was not an effective solution for virtual machine backups.

          How was the initial setup?

          Very simple. More or less just click continue when prompted and then some fairly simple steps to setup the initial backup jobs.

          What about the implementation team?

          In-house.

          What was our ROI?

          The ability to instantly recover a virtual machine as compared to several hours with previous methods.

          What's my experience with pricing, setup cost, and licensing?

          I don't have the initial cost, but ongoing maintenance is very affordable.

          Which other solutions did I evaluate?

          Wasn't anything on the market at the time that really could compare to this.

          What other advice do I have?

          Get a free download and try it!

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          CTO with 51-200 employees
          Vendor
          We are able to restore VM very fast, with 0 downtime. Could have ​more APIs with storage from different vendors.

          What is most valuable?

          Granular restore and Vmware integration.

          How has it helped my organization?

          We are able to restore VM very fast, with 0 downtime.

          What needs improvement?

          More APIs with storage from different vendors.

          For how long have I used the solution?

          2 years.

          What was my experience with deployment of the solution?

          Issues with deployment - none.

          What do I think about the stability of the solution?

          Issues with stability - none

          What do I think about the scalability of the solution?

          Issues with scalability - none.

          How are customer service and technical support?

          Customer Service: Very good. Technical Support: Very good.

          Which solution did I use previously and why did I switch?

          HP Data Protector, we switched because Veeam was easier to manage and…

          What is most valuable?

          Granular restore and Vmware integration.

          How has it helped my organization?

          We are able to restore VM very fast, with 0 downtime.

          What needs improvement?

          More APIs with storage from different vendors.

          For how long have I used the solution?

          2 years.

          What was my experience with deployment of the solution?

          Issues with deployment - none.

          What do I think about the stability of the solution?

          Issues with stability - none

          What do I think about the scalability of the solution?

          Issues with scalability - none.

          How are customer service and technical support?

          Customer Service:

          Very good.

          Technical Support:

          Very good.

          Which solution did I use previously and why did I switch?

          HP Data Protector, we switched because Veeam was easier to manage and deploy.

          How was the initial setup?

          Straightforward.

          What about the implementation team?

          In-house one, my team has excellent expertise.

          What was our ROI?

          Almost instantly.

          What's my experience with pricing, setup cost, and licensing?

          Like 9000€.

          Which other solutions did I evaluate?

          None.

          What other advice do I have?

          Don't hesite to contact a Partner and ask them for a demo, you will love it!

          Disclosure: My company has a business relationship with this vendor other than being a customer: My company is partners with the vendor.
          it_user159822
          Principal Technology Manager at a financial services firm with 1,001-5,000 employees
          Real User
          Best product on the market for Backing up and replicating Virtual infrastructure. Perfect with VMware.

          What is most valuable?

          I use both features Backup and the replication for my 2nd Datacentre - Is my DR Solution.

          How has it helped my organization?

          Easy to use product, If you have a virtual environment and also are worried about putting in a DR solution - This is an easy product to get to grips with, Plugs into Vcentre and has the same feel as Vcentre. the replication feature is great - Seamless on enterprise version that I use for my DR solutions.

          What needs improvement?

          Standard version is poor - As you need to power Off/On virtual machines when backing up/Restoring where Enterprise edition you don't - If you have a big estate to manage stay away from Standard.

          For how long have I used the solution?

          Over 7 years now - Since ver 6.

          What was my experience with deployment of the solution?

          No - You can have this up and ready in less than half a day.

          What do I think about the stability of the solution?

          Veeam is dependant on Microsoft SQL and VMware or Microsoft Hypervisor so no.

          What do I think about the scalability of the solution?

          Limitations in VMware is 10000 and Citrix is 6600 VDI's, Veeam is charged at physical CPU so very scalable.

          How are customer service and technical support?

          Customer Service:

          I've not really had to deal with Customer service.

          Technical Support:

          Again not really had to deal with technical support.

          Which solution did I use previously and why did I switch?

          Veeam Backup and Replication is in its own world - Nothing out there that is even close to this product that I could recommend.

          How was the initial setup?

          Very simple to install. If you follow VMware Best practice and install a Vcentre on 1 physical and one Virtual, Same again with Microsoft SQL. Remember if you have a virtual farm failure your need to have it installed in a physical to bring back your virtual platforms - I have seen many of big company's also make this school boy error.

          What about the implementation team?

          I have implemented many times with an in house team.

          What's my experience with pricing, setup cost, and licensing?

          I have this installed on a 150k user base - My total spend is 3 Mil Us Dollars.

          What other advice do I have?

          It's the only solution for an enterprise Virtual environment.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user158727
          IT Senior Systems Engineer at a tech vendor with 51-200 employees
          Vendor
          Very fast & reliable. I'd like to be able to do both VMware & Hyper-V backups at the same time.

          What is most valuable?

          Backup, Restore, Replication

          How has it helped my organization?

          Very fast & reliable backup, less management, fast restores

          What needs improvement?

          Being able to do both VMware & Hyper-V backups at the same time. At the moment, as far as I know, you can only do one or the other.

          For how long have I used the solution?

          3 - 3.5 years

          What was my experience with deployment of the solution?

          No deployment problems, super easy.

          What do I think about the stability of the solution?

          No stability problems, very stable.

          What do I think about the scalability of the solution?

          No scalability issues, easy to scale.

          How are customer service and technical support?

          Customer Service: Very good. Technical Support: Very good.

          Which solution did I use

          What is most valuable?

          Backup, Restore, Replication

          How has it helped my organization?

          Very fast & reliable backup, less management, fast restores

          What needs improvement?

          Being able to do both VMware & Hyper-V backups at the same time. At the moment, as far as I know, you can only do one or the other.

          For how long have I used the solution?

          3 - 3.5 years

          What was my experience with deployment of the solution?

          No deployment problems, super easy.

          What do I think about the stability of the solution?

          No stability problems, very stable.

          What do I think about the scalability of the solution?

          No scalability issues, easy to scale.

          How are customer service and technical support?

          Customer Service:

          Very good.

          Technical Support:

          Very good.

          Which solution did I use previously and why did I switch?

          Yes, Symantec Backup Exe. It never worked well work virtualization. Backups always failed & spent too much time trying to figure out why it did not work & how to fix it.

          How was the initial setup?

          Easy, very straight forward using current technologies.

          What about the implementation team?

          In-House

          What's my experience with pricing, setup cost, and licensing?

          I think about $8,500

          Which other solutions did I evaluate?

          Yes, VMware backup solution, Acronis, Symantec

          What other advice do I have?

          Go ahead, super easy & good product

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          Architect with 1,001-5,000 employees
          Vendor
          Integration of Exchange and SQL granular restore reduce our RTO, but integration with Storage Array could be better.

          What is most valuable?

          Reliability and simplicity.

          How has it helped my organization?

          1. Faster and more reliable backup.
          2. SAN Snapshot reduce backup window.
          3. Integration of Exchange and SQL granular restore reduce our RTO.

          What needs improvement?

          1. Integration with Storage Array.
          2. Incremental restore.
          3. Improve the support of physical servers and bare metal recovery.

          For how long have I used the solution?

          4 years.

          What was my experience with deployment of the solution?

          No issues with deployment.

          What do I think about the stability of the solution?

          No issues with stability.

          How are customer service and technical support?

          5/5. Good Pre-sales and sales team. Always available (and fast) when needed.

          Which solution did I use previously and why did I switch?

          Yes. We Switched to Veeam because of the complexity and poor reliability of the older solution.

          What about the implementation team?

          In-house because we are Veeam vendor partner.

          What's my experience with pricing, setup cost, and licensing?

          Veeam is cheaper than our older solution and more reliable. We spend less time to check and/or relaunch daily backup in error.

          What other advice do I have?

          If you’re > 80% virtualized environment (Hyper-V or VMware) and no need of complex tape rotation, this is a good product.

          Be careful of having installed integration services or VMware tools.

          Disclosure: My company has a business relationship with this vendor other than being a customer: Veeam Partner and Veeam Trainer inside my company.
          ITCS user
          Systems Analyst at a hospitality company with 10,001+ employees
          Vendor
          Good product and good technical support

          What is most valuable?

          The replication features and data recovery technology.

          How has it helped my organization?

          We were able to turn the data recovery process over to technicians instead of allowing only engineers to recover customer data. Another big bonus, is that the data recovery process was fairly simple and fast.

          What needs improvement?

          Cost. At the time this was one of the most expensive backup software available. Compared to StorageCraft that was more than half the cost for a virtual machine agent.

          What was my experience with deployment of the solution?

          I did trying to get the initial backups to run on for a SQL Server. It was stopping a service for some odd reason when trying to run the backup. Also had some speed issues due to running multiple jobs at once.

          What do I think about the stability of the solution?

          Not really. Just your typical growing pains of a new technology.

          What do I think about the scalability of the solution?

          The cost of adding additional sockets. It was a lot more than just purchasing an additional agent like you would for Backup Exec or StorageCraft.

          How are customer service and technical support?

          Customer Service:

          The customer service with Veeam is great. One of the best I have ever had to deal with.

          Technical Support:

          The technical support is great. I have had to turn to them a few times for some very complex issues. They were very patient and knowledgeable.

          Which solution did I use previously and why did I switch?

          Previously my customers were using tapes and Backup Exec. Tapes are just a disaster waiting to happen, and backup exec did not provide an image based backup solution.

          How was the initial setup?

          The setup for me was pretty straight forward. Install the software on a dedicated server, configure the jobs and leave it alone.

          What about the implementation team?

          This solution was setup in house. We did not use a vendor to configure it, since my company acted as an IT provider for the company we were implementing it for.

          What's my experience with pricing, setup cost, and licensing?

          Varied by client and their infrastructure needs.

          Which other solutions did I evaluate?

          Yes. Storage Craft, Datto, UniTrends

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user163353
          Senior Systems Engineer at a healthcare company with 501-1,000 employees
          Vendor
          It needs to be able to backup physical servers, but we are able to drastically reduce our backup and restore times.

          What is most valuable?

          The file level restore and the instant restore of a whole VM from a snapshot.

          How has it helped my organization?

          With this product we are able to drastically reduce our backup and restore times. We are able to have a true DR site with Veeams replication jobs.

          What needs improvement?

          It needs to be able to backup physical servers.

          For how long have I used the solution?

          I have used this solution for 3 years.

          What was my experience with deployment of the solution?

          No deployment issues.

          What do I think about the stability of the solution?

          No stability issues.

          What do I think about the scalability of the solution?

          No issues with scalability, it is very easy to deploy an additional proxy server.

          How are customer service and technical support?

          What is most valuable?

          The file level restore and the instant restore of a whole VM from a snapshot.

          How has it helped my organization?

          With this product we are able to drastically reduce our backup and restore times. We are able to have a true DR site with Veeams replication jobs.

          What needs improvement?

          It needs to be able to backup physical servers.

          For how long have I used the solution?

          I have used this solution for 3 years.

          What was my experience with deployment of the solution?

          No deployment issues.

          What do I think about the stability of the solution?

          No stability issues.

          What do I think about the scalability of the solution?

          No issues with scalability, it is very easy to deploy an additional proxy server.

          How are customer service and technical support?

          Customer Service:

          5/5.

          Technical Support:

          5/5.

          Which solution did I use previously and why did I switch?

          We previously used Backup exec and when we implemented virtualization, Veeam had a good price point and seemed logical.

          How was the initial setup?

          The initial setup was pretty straightforward.

          What about the implementation team?

          We implemented in-house.

          What was our ROI?

          We have saved a lot on not having to buy additional licenses.

          What's my experience with pricing, setup cost, and licensing?

          I believe we initially spent 10k on implementation.

          What other advice do I have?

          Veeam is definitely a must for virtualized environments.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          ITCS user
          Consultant at a tech services company with 10,001+ employees
          Consultant
          For 10000 + VM environments this product is the best. Customer support not as great as Microsoft.

          What is most valuable?

          Inter site backup replication, object level AD restore and complete VMDK level VM backup and restore.

          How has it helped my organization?

          It is helpful in BCP in the event of disaster and human errors on VM infrastructure to reduce MTTR and fast recovery.

          What needs improvement?

          Random CBT errors during backup jobs.

          For how long have I used the solution?

          More than 3 years.

          What was my experience with deployment of the so