We have not needed to contact technical support.

The technical support is really good. We don't spend any time waiting for them and they start working in an hour. But we also have a good local integrator so mostly we don't need the vendor support.

Their support is good. We never had a problem. They are always reachable and able to answer. The engineers we deal with are able to answer all the questions that we have.

Their support is really excellent. 

At times, our company needs to open a ticket with the technical team to troubleshoot some strange behavior or some difficulties in managing an upgrade in the product.

I rate the technical support an eight out of ten.

The customer support is outstanding. Whenever I open a case, there is always a prompt and highly effective real-time response. I find it fair, quick, and competent. I would rate it ten out of ten.

Some renew, and some don't renew the support. Those who know the value of it will always renew it because if there's any issue, we can always go to the backend to get the system. After all, they're the experts on it.

The technical support is fantastic. When I encounter an issue, I simply need to contact the engineer who guides me through the process of uploading the logs. They analyze the logs and most of the time, they are able to provide a solution. The log analysis is crucial in identifying any problems specific to our environment. Sometimes, there may be delays if the issue requires further investigation, but the engineers are proactive in communicating and resolving the problem in a timely manner. 

However, there might be instances where the problem lies with our internet connection, and in those cases, the support team may not be able to identify the issue solely through log analysis. In such situations, a remote session is highly beneficial as it allows them to have a deeper understanding of our environment, and combined with my own knowledge, it speeds up the analysis process and enables a prompt resolution. I appreciate the importance of a remote session in such cases as it facilitates faster analysis and helps in finding a timely resolution.

The tech support and the training are pretty good. I sent one of my former employees, who was an intern and also my main Veeam administrator, for the training. He said it was very technical, and there was a lot to digest. He couldn't just do a transfer of knowledge because someone would have to go through that program to get a good understanding of how the solution works. He had gone through a lot of reference documents that came from it, and based on his feedback, it was pretty good.

Veeam's technical support is very good. I also like that we have public learning resources such as live session webinars. Their support staff are very well trained and we really appreciate their effort. The way they train and assist, even a layman can understand.

They don't have a dedicated support person for you, like ExaGrid, but their support is decent.

Veeam offers good support. After you get their product, they provide online support. You just need to raise a ticket, and then someone from global support will contact you. I'm okay with Veeam's support.

Technical support is good. I would rate them an eight out of ten.

Our company provides maintenance services for our customers, but most of the customers are required to get support from the vendor. So, even if we are acting as a service-level support, we are protected with backend support from the vendor.

They are very good. Very positive. Maybe they need to be faster in their response time to the customers. Sometimes the call is taking all day.

The technical support is quite supportive.

Our local support team for Veeam is composed of four technical members who assist with support across the board. In first line support, there are more support members, but in second line support there are only two to three people who can support our customers. However, the problems are generally so easy that when using Veeam across our data centers, there aren't many support issues that can't be solved quickly.

The technical support is very slow — their response time is very slow. 

If I raise a ticket, they should quickly respond. Their first response is very slow; they work on their own sweet time. For instance, four days ago I reached out to technical support with an issue; only last night did they respond — they sent me an email asking me for our logs. The response time is very slow. It took almost four days for them to even respond. After I've uploaded the logs, they'll review them and come back with their findings. In other words, it takes roughly eight to 10 days just to understand the case — that's really bad.

On a scale from one to ten, I would give their support a rating of zero. 

We are satisfied with the technical support.

I would rate its technical support services ten out of ten.

I do sales, so I'm the one that is responsible for selling the sizzle. My IT folks, my engineers, are the ones that face Veeam the company. I would say that the majority of the companies that we deal with in backup and recovery are very, very responsive and I feel Veeam is the same way. It's a great software package, it is inexpensive and it does a lot of things that IT companies and people in general want to see.

Customer Service:

Veeam customer service is top notch. Previously I have worked closely with them to request licensing and further information on their products and they have always answered quickly and politely or returned my call quickly. If it was on a scale of 1-5 I'd give it 5.

Technical Support:

Technical support is exceptional at Veeam. Any issue I have opened with them has been dealt with quickly and within an hour I've had a support technician contact me. On a handful of occasions where I've had severity 1 calls open with support they have passed off support to their colleagues in Europe and later America to work on the issue with me further out of hours with a smooth handover. Normally with support teams this happens but you have repeat everything all over again but I've not had such an experience with Veeam.

The solution's customer support team is responsive and efficient. It resolves the issues promptly.

The technical support team is good.

The support provided by Veeam Backup & Replication is truly exceptional and highly responsive. Whenever I encounter any issues on-site, I can confidently open a support case and reach out to their toll-free number. Their support team promptly connects with me and offers remote assistance almost instantly. While the quality of engineers may vary, Veeam has a commendable escalation process in place. If I encounter any difficulties with an engineer, I have the option to request a change or escalate the issue to a manager, who can assign a higher-tier engineer to provide the necessary support for the solution.

I rate the support from Veeam Backup & Replication a ten out of ten.

I've had some previous experience with technical support, and I don't really have any complaints. They were knowledgeable and responsive and I would say I've been satisfied with their assistance overall.

Technical support has been good. We haven't had any issues really. 

The technical support is very good and they are very responsive. 

The support from Veeam Backup Replication could improve.

I rate the support from Veeam Backup Replication a four out of five.

The support from Veeam Backup Replication has been very good, it was excellent.

I'm satisfied with tech support, because the solution is so stable that I haven't had the need to engage any of the engineers yet. That's the best thing about it.

I have no issues with technical support. They have been helpful and responsive and I am satisfied with the level of service I get.

I have used technical support in three or four cases. They were able to help me. They are pretty good. I would rate them a nine out of ten.

We don't directly contact technical support. Our service provider might if there are issues. However, if there are any problems, we've noticed that they are resolved quickly, and therefore I can assume technical support is pretty good. We don't have any complaints.

I sometimes contact Veeam for some adjustments or updates. They get back to me in a reasonable time. I've also asked them about the availability of particular features or questions about deploying the solution. There are different solutions for freeware and enterprise deployment. Enterprise deployment has various features available to end-users, so I've asked if these solutions are available to us. 

I've found the technical support to be excellent. The folks that I work with that support our partners are great.

I didn't have any issues with technical support.

I am absolutely satisfied with technical support. We benefit from it completely. Its multi-lingual character is definitely important. 

We use the community edition. The problem I've faced in the community edition is that the community edition always relies on the community to solve a problem. I tend to google answers or ask the community. They seem to have a lot of users and it helps in the sense that there is a lot of information out there. You can typically find an answer to your question.

The technical support is excellent; they are very prompt and knowledgeable.

We have not contacted the support often, the solution has been operating well.

The support we get is very helpful, but it is not through Veeam directly. We use a Veeam partner called Netgroup Solutions to help us and they have been good.

Technical support is helpful and responsive. they are very knowledgeable and friendly. We are very satisfied with the level of support on offer. They really try their best to resolve issues.

We have yet to make need of technical support, although I feel it to be good. 

Veeam's support is international and quite responsive.

We don't really have much experience with their support. Over the five years, we've maybe put in one or two tickets, and that's about it.

I would say it is good. I'm trying to remember when the last time was that I had to call technical support. I think they're very satisfactory overall.

I think that the support resources are adequate. They're pretty good, actually. At the moment, I can't think of anything in terms of technical support and the community support that is lacking.

I don't have too many tickets with Veeam, however, I do find it hard to communicate with them. They could be better in that sense. I do use them rarely, although I do have an open ticket right now.

I've not really had to deal with Customer service.

Again not really had to deal with technical support.

Customer Service:

Customer service is always been top notch and I rate it a 10/10.

Technical Support:

Technical support is 10/10. They are always fast with responding to tickets and help you in the best way possible. They even arrange discussions with Architects if you have questions on best practices or environment setup.

The support is good. 

The technical support from Veeam is good.

With this solution, I have an integrator helping me with all the infrastructure. I rely a lot on these experts because they know the solution very well.

I'm satisfied with Veeam's technical support. Normally, we are able to solve issues ourselves, but if we have any issues that are unresolvable and we can't find a solution on the internet or on forums, then we contact the support team. 

They take a little bit longer to resolve issues because they often have call loads on the support, so you either need to wait one or two hours for someone to call you back or you need to wait on the phone. The other support teams are busy on other calls, so you have to wait for them or leave your number. 

In one scenario, different issues were occurring and we discussed them with the support team. I was working on license utilization of all the VBRs, which were integrated with my Veeam Service Provider Console. We identified that the license utilization was not generating properly through the Veeam Service Provider Console and it also wasn't integrating through to my PSA integration tools. So, he worked with me and they improved the database tables to get the proper report from the VBR. From time to time, these issues are identified and we resolve them. 

The support offered is very good, however, hey recently introduced a ticketing system that requires us to raise a ticket from their portal site and wait for a response. Calling them directly is not possible. 

I contacted technical support in the middle of last year. There was an issue with our Veeam account that was resolved in a matter of days.

I have never used their technical support.

Their technical support is great. They're quick, very knowledgeable, and very proficient. I would give them a ten out of ten.

The support team is very friendly and they have helped us a lot. When we have needed any help or support, we have been able to reach them.

I know they have good support, but I haven't been using them very often. I'd like to try and figure out what the problem is myself. I know that we have a contract to use their help. Mostly I use the support for upgrades to new versions. I don't contact Veeam support very often.

We do not encounter many problems with the product, but we do get an instant response when needed.

We purchased our product threw a third party and the need for customer service interaction has not been warranted. We were able to view a demonstration of the product live at a technical event.

I have had to work with support on a few issues early in the game. I found them to be very responsive and quick to resolve the issue. The professionalism and knowledge was at very high level.

A partner or mine has contacted technical support many times. He was very satisfied and recommended their support team. 

Technical support is amazing.

The technical support for Veeam is good.

The solution's technical support is good. They respond within a 20-hour timeframe. The issue that comes up with them is that our weekends don't overlap. We have off Friday and Saturday and they have off Saturday and Sunday so when we submit a request it can take a long time for them to respond. I would rate their technical support a seven out of ten.  

Technical support is very good.

The technical support from Veeam Backup Replication is good.

Support for this solution could be improved. We have been frustrated getting help via email. When dealing with the support team, they were not knowledgable on the solution and how it works. 

We needed some technical support at the start. It was good. Here in Brazil, they are from Brazil and they have helped us too in the design phase. That said, the product is very good. We don't need exactly support for any issue that we found. We've only needed some help for the implementation, the start of the design.

That ReFS issue was one of the things that I had with technical support. For the most part they have been very responsive. They have been helpful when it's actually a Veeam issue. With the ReFS thing, they couldn't do anything about that and they referred me to Microsoft, which was a fricking waste of time. I'm so ticked with Microsoft.

I've been very, very pleased with the Veeam software tech support. When you call in, you actually get a live person and they are typically able to assist you or direct you to second-tier support if it's above their typical area of expertise.

Support has been great; no complaints.

We rarely use Veeam's tech support. When we needed it, they were very helpful.

Technical support is good. It's awesome. Still, we can't get the right solution at the right time. If I'm asking about what ports need to be open for the Veeam Backup and Replication and they are just suggesting the link and just showing the port, it's not quite as helpful as we would hope. For example, what can do we to improve from this side? There needs to be more specificity in terms of the level of technical support we get when we have specific concerns. We would be grateful for this.

I have contacted Veeam technical support a few times and was satisfied with the support. I contacted them regarding issues related to the backup copy to cloud and they helped to fix the problem. 

The response time is quite slow and I have complained many times. But their technical skill is quite good. For most customers, the technical support should depend on the SLA that they have, but support doesn't always respect that. Sometimes they respond to us within the SLA, but after we reply, we have to wait around one day for another email. 

Technical support is fine. They are helpful and responsive. We're satisfied with the level of service they provide.

Their technical support is great. I would rate them a ten out of ten.

Their support is perfect for the Veeam Backup Replication for VMware and Hyper-V workload because Veeam started as a backup company for backing up VMware and Hyper-V environments. Now they have agents all over the place. They have lots of products and plug-ins. If you have an issue with a specific item of a pretty new product and the team behind is not so big, you can run into issues in terms of the response time and resolution in a timely fashion.

In certain situations, you need to contact a specific team, but they don't have a unified support model in which you just open a support case, and then they figure out internally which team to assign it to. You have to pick the team to which your issue belongs. So, if your problem is with VMware or Hyper-V backups or restores, you can open a case with the Veeam Backup Replication team. If you have an issue with the Agent for Windows, you need to open a case with the Agent for Windows team. If you have any issue with Nutanix backups, you need to open a case with the respective team. Sometimes, you get into a loop between teams because an issue can be complex and applicable to multiple teams. When a case is going from one team to another team, you get a lot of emails. Other than that, their support is great. 

Half of Veeam support reps are very helpful and will explain in detail what is wrong and how to fix it. The other half are extremely polite and will provide some basic support, but rather than explain what needs to be fixed, they ask you to run some recommended steps and methods that take time providing with no real results so they can go work on another ticket.

Very Good.

Very Good.

The customer service with Veeam is great. One of the best I have ever had to deal with.

The technical support is great. I have had to turn to them a few times for some very complex issues. They were very patient and knowledgeable.

Have not contacted support

Have not contacted support

Technical support is pretty good. They have a fast response.

The technical support is good.

In South Africa, the technical support is average. They should respond more quickly and be more customer friendly. The rep really needs to be more knowledgeable. 

I haven't had any issues with technical support. I'm using a third-party for support and it is working well. In addition, Veeam checks in with me once a year to ask how things are and see if there is anything that needs to be improved.

We don't have support in my country because of sanctions. 

The customer service has been outstanding. We typically use a reseller for most purchases,including the Veeam Backup solution, and when needed the sales team has been available for questions or concerns.

The technical support has been phenomenal for this product. All issues we have experienced have been resolved in less than 72 hours. We have not experienced any critical issues, but I would anticipate that they would be resolved in far less time.

If we need support, we call the Veeam branch office in our country.

The product is so good that I haven't had to call support. 

The technical support is good and responsive.

It should be good, but we have not used it.

Technical support really went out of the way to assist me. They even came to our offices to help us out with the issue we were experiencing at the time.

Two or three years ago, we had an important escalation regarding the Veeam environment. It's not very easy to have access to level three. That said, for 90-95% of the cases, it's okay. Sometimes, when we have a real problem, it's not very good, however, that's a general truth in the IT market.

We have a direct relationship with Veeam pre-sales. Most of the time, when we have a very tough escalation, we can make a request to Veeam directly in France, and they can help us in a very efficient way. We have a very strong partnership.

The technical support is good.

The technical support is great. They have comprehensive FAQ information that can be searched for whatever your needs are.

Technical support was good. The few times that you used them, they were pretty decent.

Their technical support is excellent. Whenever I have contacted Veeam support, they were very good, very helpful, and supportive. Their website is a very good support site as well.

Nutanix technical support is excellent. You can't get better. You won't get better.

The technical support is fairly good.

The level of customer support is excellent.

The support personnel are very articulate, knowledgeable, easy to understand, and provide a quick turn around on our questions.

Veeam customer service and technical support have been fantastic. They’ve been very responsive, very professional, and have resolved every issue we’ve thrown at them quickly. One example is in the previous versions, there was an issue with rotating drives, and support provided a fix for us to use rotating drives for offsite backups within about an hour of us calling. Several other issues relating to database backups and log truncation have been resolved within at most a day or two.

Technical support is excellent.

Good to Excellent.

Good.

Based on the communication that I have had with my peers, my understanding is that the support we have had from Veeam has been great.

We receive very good support from Nutanix.

I have a team of consultants who provide support, and we are Veeam-certified too, but we sometimes need help with certain customers and deployments. It's very complex, and we need more time than we expect, but it's working. 

Since Veeam is easy to use and easy to set up, we don't have a lot of problems. Therefore, we don't have a lot of experience with their support. We've never had a reason to contact them. Due to this, I can's speak to how helpful or responsive they are. 

I am in Turkey and the support is very important for the customer but it should be improved.

We've been in touch with technical support. We find them to be helpful and responsive. They are also kind. We do not have a case that's not resolved in the support section. We are satisfied with their level of service.

The technical support is great.

The support staff are very knowledgeable to what I remember. We don’t really utilize them much, but a couple years back when we had storage issues, Veeam was very helpful.

Veeam support is pretty good but has degraded somewhat as they have grown. Not surprising as this happens to every company as they ramp up but overall support is as it should be. What is solid though is that their technical people comb through the forums so many of the posts have expert feedback and advice right there, which is very nice. I find it nice to know that they at least care enough to do that and actually listen to the issues.

Really highly, we did have an issue with type of license purchased (we accidentally ordered Hyper-V version instead of the one we needed) and the customer service team who resolved it was top notch. We were issued with a temporary full license to cover the period that they took to sort it out so we could continue to use the software. Brilliant.

We have not really needed technical support as we have found it to be really easy and intuitive to install and use. The documentation, when needed, has also been very comprehensive.

They are very responsive, to the point and were able to help us. The forum is great and very active. They also help people using the free version, which is really nice of them.

Excellent. Very responsive, patient and professional when needed.

Excellent.

We haven't really needed to contact customer service. 

I rate the technical support as a ten out of ten. Veeam boasts a wide documentation forum in which most issues can be resolved. When there is a need to engage their support services, we have found them to be straightforward and very quick to resolve the issue. 

The customer service is good and reliable.

I've never used technical support. I cannot speak to how helpful or responsive they are, having never spoken with them directly. I wouldn't be able to evaluate their services.

Veeam provides decent customer service. 

This product is supported well.

I would rate support 7/10.

The customer service is good although there can be a delay in response times. 

Sometimes it can be a bit slow to get assistance as we don't have production support. We just have the normal standard support, which makes sense. They can sometimes point fingers. For example, they might try to say "It's EMC or it's NetApp. It's not our product." That can be a bit of a problem.

Technical support has always been great. They're the best in the business and are very helpful and supportive.

We don't directly deal with Veeam. We have an MSP who supports us on our network. However, we have never had any issues with Veeam. If there are any issues, it's sorted out immediately.

We contacted technical support one time only. They were able to solve the issue. 

They were good.

8/10.

8/10 as they are pretty reactive and can engage in cross-vendor problem resolution, which is is not the way with all their competitors. Regarding the fact it is a backup solution, this is a crucial point for me.

We haven't had to use it yet.

We haven't had to use it yet.

They have some of the best vendor support around. You can get through to an actual engineer who can help you rather than them saying "can you log it with us, send us some logs" and "we need to escalate it" like many do.

Rating in level from 1-10 where 10 is the best i would rate it 10.

Rating in level from 1-10 where 10 is the best i would rate it 10.

9 out of 10

9 out of 10

Acceptable

Acceptable

I have not contacted technical support.

I did not have personal dealings with tech support. One of the IT managers did. 

We have contacted the support and they are very good.

I have not had occasion to make use of tech support, although this was utilized in my previous company, where I was doing incorporation consulting. 

We've never had to open a ticket for Veeam. I've never dealt with technical support directly. I can't speak to how knowledgable or responsive they are.

They are fast and good.

Technical support is 7/10. Sometimes, it asks for logs and keeps asking for information that sometimes is unnecessary. This causes it to take a long time to understand the real problem and to obtain the solution.

It can take a while to get a recovery engineer on the phone, but once you get one the support is excellent. Follow up on issues has been exemplary.

Customer service has always been excellent.

Technically support has always been excellent, although rarely needed.

Very good, no particular issues.

Very good, with fast communication, follow ups from the support team and consistent. Still need to see how long it takes to fix our main issue in order to evaluate how timely the support calls are resolved.

10, great customer service.

In all the cases where I had to contact Veeam customer service, a solution was delivered within a short timeframe.

In all the cases where I had to contact Veeam Technical support, a solution was delivered within a short timeframe.

4/5 as the support is very good and responsive. I have always received the correct answer the first time calling.

Same as Customer Service. Top Notch. Always very responsive and get the answer the first time. Tech's really know their product well.

Good, you log calls initially using a customer portal site.

Again good, knowledge base articles are available. For problems requiring a specialist - remote sessions with telephone support is made available.

Excellent customer service. I have mostly dealt with tech support.

Excellent. Always responsive and quick to resolve issues. Though there are rarely issues to resolve.

I think they provide good support. 

The technical support is very good. The one or two times that we needed something from technical support, they answered quickly and right to the point.

I would rate them an eight out of 10.

The technical support from Veeam is quite helpful. They have a capable team.

We used the service of the Veeam technical support once on the fifth day after installation, and it was a good experience. But that was a few years ago, so I can't tell you how their support works now. Fortunately, we didn't need to consult for the rest of the year.

As integrators, we use our own support. The documentation is user friendly and that's enough for us.  

I have a systems admin who maybe has reached out to technical support in the past. I have not, personally. I find my systems admin quite knowledgeable. When I asked him something, he knows what to do right away. I'm not sure how many cases he's faced, where he did not know the answer and then had to go somewhere to get it.

Therefore, I can't really speak to any knowledge of technical support. I don't know how they are, to be honest.

Their technical support is great. You get a response within one hour, even in the evening or night.

The technical support is quite responsive, and very good. Tickets are within their SLA, and the response time is based on the priority of the ticket that you raise.

Customer service is very reactive, you can open a call and be sure that's solved or helped on a 24h max.

I would give technical support a rating of 10/10 for fast replies and solutions.

I would rate the level of technical support 10/10. It is very fast and reliable.

I've not had to contact customer service.

They have very efficient, problem-solving chaps.

It's wonderful - 10/10.

It's wonderful - 10/10.

The technical support is excellent. It's one of the best I've met so far.

We have used the technical support and they are very good. We receive a resolution at a high priority.

The Veeam technical support is not very good. We can solve problems one by one because there are some sales teams and technical teams in Turkey. We can contact them and solve the problems with them. But it must be faster and they must have more technical knowledge.

The technical support is excellent. If you're on the right support level, they provide a solution immediately. They tell the customer exactly what is wrong. Compared to Micro Focus Data Protector, they've got good engineers to help you, but I think Veeam is much quicker and more helpful in resolving a problem. 

In previous times, we were getting technical support from the Veeam team directly from their Los Angeles office and Namibia. They had given us some numbers and contacts. They were giving us support and they introducing the new features or new deployments.

What I have seen with experience is that technical support is quite good. I am pleased with Veeam customer support operations. They are straightforward.

I got downloaded information from online and I tried that. Personally, then I got 90% accuracy for the administration that I tried. I had about a 90% success rate with online info-services.

After that, I spoke directly with Veeam customer support on a call to Los Angeles. They gave the support and it was very easy. 

As long as you have enough storage and CPU, they know how to resolve it.

The support staff team is perfect. I hope they keep that level of perfection.

Excellent is the word I'd use.

The support from Veeam is very good and most issues I’ve logged with them over the years turned out be non Veeam related. One such call related to failed backups on a number of VM’s. After some investigation it turned out to be Symantec AV device control on servers blocking a VSS snapshot from within the guest (from MS Shadow copy or Veeam). Another issue where backups which were taking over 10hours failed and turned out to be a Linux/NAS time out. I’m always very satisfied with their support levels, more so than any other backup vender I’ve used over than last 10 years.

The customer service staff are always willing to provide any information or support that they can.

They have the best backup support in the industry our time to resolution regarding any issue has been resolved in an expedited manner.

Opening an incident to them is quite easy and fast, and their initial response times are pretty decent.

In Latin America (my area) it could be better.

Great service. I only use the web support and it is accurate.

Very friendly and very responsive.

I am going to say great, but the truth is, I have never had to use them. They sold me the product 4 years ago, I installed the software, and haven’t had any issues.

I rate the level of customer service 9 out of 10.

The level of technical support is a 10 out of 10.

We have contacted technical support a few times and they reacted fine. 

The tech support could be better. I rate it as a six out of ten. Though this is not frequent, when we have had need to resort to it, we found it to not be good.

The technical support is responsive and every time I have contacted them I received a quick and definitive solution to many problems.

Their support was very good when I needed support back in South Africa.

We've been satisfied with the level of support we get from technical support. They are helpful and responsive. They've been good overall.

We had issues with the technical support. We had a very good response for some incidents and a very bad one for other incidents. It isn't homogeneous. It's a bit heterogeneous. It has a lot to do with the support engineers that deal with your case.

If we have any issues, our technician teams contact the manufacture if they need help.

Their support is pretty good and I haven't had any issues with it.

Our guys have probably talked to support from time to time, but I haven't seen any issues raised about it or anything like that. So, I presume it's all pretty good.

We didn't face any problems with this solution. 

I haven’t dealt with Veeam support, but my team say that tech support is decent and the skill varies significantly from tech to tech. We've discovered more solutions from the user forums than through tech support.

I don't have any experience as I've never needed to contact them.

I don't have any experience as I've never needed to contact them.

The technical support is very good.

From what I have experienced, technical support is good. When we open a case with Veeam, they respond quickly. We are very satisfied with the level of support we get.

I have not been in contact with technical support.

I would give the tech support team a rating of nine out of ten.

We seldom contact support, but in the cases we do, I’d give it a 9, 10 being the best.

The few times that I’ve had to call Veeam support, it has been a pleasant experience. They are courteous and professional; they handled each case satisfactorily.

I have, 99 % of time, found an answer to my questions or issues through customer services or via forums.

On-line help is also complete and often come with interactive videos showing how and where to click, and this is amazing.

They are very useful.

Very good.

I've not had any issues with technical support who are very competent and generally resolve most issues whilst you are on the phone.

They have taken care of our needs, and been there each step of the way for us, so I would rate it as exceptional.

We have not had to place many calls with technical support. You could say this fact says a lot about the stability and ease of deployment. There have been a few times we have called and each time our issue was resolved in a very reasonable time frame. The engineers are very knowledgeable, not only of their product, but also of the platform & hypervisor that we use in our datacenter.

Currently, we contacted the Customer Service who promptly provided us answers KB related. Little else (and I would say that is a good thing.)

1 to 10, I give an 8.

1 to 10, I give an 8.

Very good. Every support call as been handled quickly and completely.

Just as good.

5/5. Good Pre-sales and sales team. Always available (and fast) when needed.

Support has been phenomenal when I have needed it and I have always been able to resolve my issue and gain a better understanding of how the product works.

The level of support I have received has been top notch, problems have been escalated as needed and without prodding for the need of additional assistance and the engineers I have worked have been both friendly and easy to comprehend when discussing both the issues and the solutions.

Excellent. Calling tech support and getting routed to a tech is quite fast.

Excellent and responsive.

I would rate the customer service 10 out of 10, every time that I have contacted Veeam the support has been fast and friendly even for the smallest issues.

The customer service is very good, most of the time they contact you before you even knew you needed to contact them. They are very aware of their product and they service you in a timely and professional way.

I have yet to find a problem that cannot be solved using the community or just googling, so i rate them as high as the scale goes.

The technical support does not compare well to other providers.

Technical support is very effective. They respond quickly, faster than Dell. 

They provide good technical support and we are satisfied with the support we have received.

The technical support is good, although there are very few complaints. Issues are normally resolved within 24 to 72 hours.

I would rate the tech support an eight out of ten. It needs improvement.

There is room for improvement. However, when compared to other products, the support is on the good side.

The tech support is always there to help out but you need to take note of the time difference. They don't seems to have dedicated resource to cover the APAC time zone from what I have experienced.

It's excellent.

Veeam’s technical support is very good, and their responsiveness in fixing issues like the one we had once after a Windows update sets an industry standard.

Never had to use them – that’s a good sign.

Never had to use them – that’s a good sign.

I would rate the customer service as a 4/5.

I would rate technical support a 5/5.

Very good.

Very good.

I don't have any issues with their technical support.

Technical support is good, but I wouldn't rate it more than seven out of ten.

Support could be better, but it depends on what the issue is. We have some issues with the database and backup time or the backup window more specifically, sometimes there are backup failures.

Support could be improved, but that depends on the issue. We are having some issues with the database and backup time, or more specifically, the backup window; occasionally, we experience backup failure.

If you do the root analysis, you will find that these are the issues, and they will suggest ways to resolve the issue from the knowledge base.

Someone who has worked in that environment or understands backup replication technology can help, as can an L2 engineer. However, it will be more difficult for L1. He must escalate to support, and support will take three, four, or five days, depending on the severity of the issue and the nature of the call. 

If it is not a critical environment, and if only that option is enabled, I think this is a good solution. However, this is a very critical environment, and if you do not enable other things, such as instant recovery or something similar, and you don't have the expertise, it can be painful for the customer.

The support that we have been receiving has been perfect.

I am using this solution in trial mode, as opposed to production. As such, I have not used technical support from Veeam.

We have not needed to contact support.

5/5

5/5

9/10.

8/10.

Good.

Excellent.

Good

Good

The customer service is good, the response time is also good. Support is provided from Russia and other countries around. The support staff is concerned about the issues of the customer and I will give them 9/10.

The technical support is good, the response time is also good. For known issues, you will find good support articles available on their KB sites. A lot of people rely on Veeam, so you will find good discussions if you face any issues with the product and it is very easy to figure of the issues. Most of the times you need not contact their support, but even if you do, they are helpful and good.

Veeam support is integrated across phone, chat, and email, and they have excellent discipline.

 In my case, there is no technical support needed.

The technical support is very good. They provide solutions immediately and they tell the customer exactly what is wrong.

Since they don’t have any technical support center in India, I would like to rate it a 5 out of 10.

I've not yet had to use their tech support.

The customer service is excellent!

Technical support is fantastic. Not only do they understand the product very well, but they also help the end user to understand how to troubleshoot the issue as well. They are also really friendly and kind.

Very good.

Very good.

We don't use the Veeam support service regularly.

Technical support is good.

Their technical support is really good. Their responses are quick enough, and they are knowledgeable about the solution.

The level of technical support depends on the agreement.

Customer service and technical support is good and prompt.

So far they've been excellent except for one case. It was a Sev One incident, and an engineer only called me back eight hours after I logged it.

We have been satisfied with the technical support.

Technical support is good and I would rate them a seven out of ten. The rating would improve if they were better at following up.

I would rate it very highly.

They’re great from a partner point of view, but I can’t comment from an end-user point of view.

Very good support from account manager and on-line portal.

Very good support, however as Veeam is simple to deploy only limited technical support was required during deployment.

10/10.

10/10.

I have only needed to open two tickets in two years.

I have only needed to open two tickets in two years.

It's excellent.

It's just below excellent.

10/10 - Very fast answer and follow up.

10/10.

5/5.

5/5.

Good.

Good.

Normally, I never need to contact technical support. I guess I would need to if I were using Azure cloud storage, but I don't use Azure for storing backups. As I said, I don't trust the cloud for backups.

Technical support is excellent.

7 to 8/10

Good.

Good.

Technical support is good.

I would rate the technical support a a seven out of 10.

Technical support is excellent. I had three cases and they all were solved perfectly. The support team is highly qualified.

Customer service works very well.

Technical support also works very well.

It's 10/10.

5 out of 5.

5 out of 5.

It's good.

It's poor for certain issues (with the Veeam One product, the guys did not talk together and asked the same question several times). We had a loss of production time, and the answers they gave were not efficient.

It's better than others.

It's the best I've encountered.

2/10.

2/10.

Customer service needs improvement.

Good.

The technical support is pretty good and is available in English and Spanish in Latin America.

Technical support is okay. We're satisfied with the level of service we're provided.

The technical support team is professional and competent. I would give technical support a rating of 9/10.

10/10.

10/10.

Was excellent now very good.

Good+.

I consider the solution's technical support to be excellent, perfect.

Customer service is pretty good. I would give them a rating of 7/10.

I never had to use technical support. The tool is pretty intuitive and we can solve most of the issues on our own.

Good

Excellent

It's good but comparing to VMware and Microsoft they lack little behind.

It's good but comparing to VMware and Microsoft they lack little behind.

The technical support from Veeam is very good.

The technical support has not been good in my experience. They need to have faster and more reliable support for this solution.

It provides the maximum level of support.

The level of customer service has actually improved over the years. Rather than a level 1 support who has no idea how to troubleshoot. It seems that the level of support is more knowledgeable these days.

I would rate it as a 4 (with 5 being the highest).

No issues.

Excellent, their support is fast and efficient.

I have been in contact with technical support and they are very good.

I would rate them a ten out of ten.

Customer service is awesome.