Support is there for something that is very complicated. If you use Veracode Greenlight, you have a small pop-up that you can use to interact directly with the team and you can ask a consultant to advise how the issue can be fixed. Once you check something, they provide links, not manually, it's all automated. When you want to check into a vulnerability you click and open the website where there is a description. If this is not enough of an answer, you can ask directly by scheduling an appointment with a Veracode guy.