Veritas Backup Exec Customer Service and Technical Support

Samuel Calys-Tagoe
IT Specialist at a energy/utilities company with 51-200 employees
The few times that I had to contact technical support had been a bit cumbersome. You had to keep calling and you just moved from one place to the other, and it wasn't that easy to get the support. The online support, however, where you have to go into the portal to find the information, was much easier to deal with, compared to calling the help desk. There was enough information on the portal to be helpful if you ran into issues. Most of the time, my first option was the portal. I was able to find relevant information to help me, to get what I needed that way. The solution is quite stable, so I've very rarely had to actually contact technical support. View full review »
Maged Elgamal
System Engineer at a tech services company with 51-200 employees
We haven't had to contact technical support for a long time. Generally, when we've needed to in the past, we've received good support. View full review »
Kayode Oni
Chief Technology Officer/Director
Technical support for this solution is very good. When you run into a problem you can call them at any time. They respond very quickly and are ready to assist you. View full review »
Find out what your peers are saying about Veritas, Veeam Software, Acronis and others in Backup and Recovery Software. Updated: August 2019.
366,090 professionals have used our research since 2012.
MS Alam
System Administrator at Abdullah Al-Othaim Markets
The technical support is very good. They give us very good support. We don't have any problems with support. View full review »
Syed Anas Quadri
Technical Services Manager at a tech services company with 11-50 employees
Technical support is pretty good. They are available 24/7. View full review »
Ash Dib
Virtualization Specialist at dk
I have been able to learn how to use this solution on my own, without training. Where I am, in Iran, we do not have an official Veritas branch. Therefore, most of the teachers are self-taught and have not used official technical support. When I encounter an error, the first thing I do is visit the Veritas forum. Usually, I find a solution to the problem based on the type of error. In fact, the backup forum seems to be full and complete because there is no error that I have not been able to solve. View full review »
David Reder
Network Administrator with 11-50 employees
I've used their technical support. If you can get somebody who knows what they're doing, it's good; and if you get somebody that you can easily understand. The issues are the language barrier, as well as: You finally get somebody to call you back and you start talking with them. All of a sudden, they say, "Oh, this belongs to a different department." They shove me off and I have to wait again for somebody to call me back. It's not a very streamlined and not a very efficient way of providing support. View full review »
ServiceE328e
Service Engineer with 501-1,000 employees
Technical support for this solution is very good. View full review »
Algimantas Slabada
IT Architect at a tech services company with 51-200 employees
Their technical support is very good. We have not had many issues, but it's okay. View full review »
Mohammad Sajid
Analyst - Microsoft Technologies at a financial services firm with 51-200 employees
We have had a lot of trouble with tech support. View full review »
RoberGhattas
Pre-Sales Technical Engineer at Kolaly
Technical support for this solution is good, and I haven't and any problems with them. View full review »
AhmedAlwahashi
Senior Solutions Architect at Crystalnt
This solution has a very good technical support department that is very responsive. View full review »
Jerin Joy
Consultant at a non-tech company
Technical support for this solution is great. View full review »
SamirRoul
System Analyst at a tech services company with 1,001-5,000 employees
The tech support is very good. View full review »
Find out what your peers are saying about Veritas, Veeam Software, Acronis and others in Backup and Recovery Software. Updated: August 2019.
366,090 professionals have used our research since 2012.
Sign Up with Email