Veritas Backup Exec Room for Improvement

IT Network Analyst at a manufacturing company with 501-1,000 employees

The product needs to be consistent. Within the process itself, a lot of times it will hang on the jobs and you have to then restart all the services to get it to release. The job rate sometimes just randomly will tank. Therefore, you have to stop jobs and restart them in order to get them back at a quicker pace. Those are probably the two worst features. 

Something within the software itself isn't quite right. There may be a bug or glitch. It will work fine for weeks and then all of a sudden it just tanks.

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IT Specialist at a energy/utilities company with 51-200 employees

The cost is quite high. Along with the general costs, the supposed agents that you have to buy for the various options that you want to use ends up driving the costs higher as well.

There was also one time when I tried to use the disaster recovery option, which didn't go very well. There needs to be an improvement in this feature. Originally, I used the trial version to see how well it will come out before I went in for the full license, and because it went so bad I did not continue with it.

It would be helpful if the solution had disaster recovery for cloud options.

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Senior Network Administrator at MapnaBE

In the past, it was not user-friendly. But nowadays it's very user friendly. But it could be better if it had a web-based interface. 

A web console would be great because nowadays a lot of products are web-based and you can access the console from various environments. So I would recommend bringing this feature in the next solution.

I want to have a user-friendly interface for virtualization. Now virtualization doesn't have an extra interface. A great interface would be good. And maybe it would be better if they launched a virtual appliance.

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System Engineer at a tech services company with 51-200 employees

We occasionally have false positives, but the solution certainly has a good configuration.

In terms of improvements, I think the pricing model could be improved. They charge you by port, for every port that you have even if you're not using all of them. 

The solution could integrate better with the firewall so that we could block ports that are under attack or compromised. I know that Portnox has this, but I don't think it's something that's really built-in. There are scripts that you have to perform. But if it was more integrated, it would be easier.

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Chief Technology Officer/Director at a tech company with 11-50 employees

The price of this solution is very high. It has a lot of features, but it is still kind of expensive for emerging markets, for example, in Africa. The problem comes from the fact that it costs more to back up the data than it is actually worth. A client may ask: "Why should I spend ten thousand dollars to back up data that is worth only two thousand?" They need to have a customizable license, or a different license for countries with emergent markets, such as Nigeria. Nigeria is a very big market, with a population of two hundred million, but it is also a competitive market and products need to be priced competitively in order to remain.

I would like to see an unlimited appliance that does not have a backup limit. If I have a customer who chooses to use the backup appliance then they should not be limited to, for example, ten terabytes.

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Technical Services Manager at a tech services company with 11-50 employees

The licensing packet is confusing. If Veritas could do a better job of clarifying it, that would be helpful. For example, if you have a mixed environment of Linux and Windows, you end up buying too many licenses. If you compare it to Veeam, for example, it allows you to buy one simple license that you can use on all of your operating systems. They've made it very simple. 

The industry trend is moving towards hyper-converged and a regular pay-as-you-go model with more simplified resources. Users are looking for a plug-and-play kind of solution. Veritas should move towards this as well.

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Manager - Backup & DR Global Infrastructure at TMF Group

I think that the one place the product could improve the most is in user-friendliness. If you compare it with Veritas' NetBackup, for example, that difference is pretty clear. They could take a lesson from their own products.  

Capability-wise the Backup Exec product is very good, but the lack of user-friendliness means people struggle to find and use some of the interesting features that would otherwise benefit from. They will miss utilizing those capabilities.  

Reporting capabilities are not up to the standard of other products. If you compare the reports which we get from NetBackup, those contain a lot of information that we need and do not get with Backup Exec. By comparison, the Backup Exec reports are pretty simple.  

Better reporting capability and a more user-friendly design would greatly improve usability.  

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Virtualization Specialist at dk

The user interface needs improvement. When comparing the user interface to other backup and replication products, it is greatly lacks in UI. In some cases when I have an error, I need to use the command line. I prefer to have access to the logs of different services through UI and even to the services itself.

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System Senior Engineer at a tech services company with 1,001-5,000 employees

It is currently missing the dynamic backup feature for virtual machines, which is available in NetWorker. I can create politics in NetWorker to add virtual machines with specific tags, but I cannot do this in Backup Exec, which is a minus point for me. Currently, a user has to send a request to the Backup administrator to add a machine to the backup, but I should be able to create rules to automatically add a new machine to the backup. This kind of functionality is very important in current times, especially when we are using cloud solutions.

I should be able to create more than one stream in a policy and specify how many streams I want to run in parallel in one policy. Currently, I have to manually create more policies to backup more than one virtual machine at the same time.

Their support can also be improved in terms of response time.

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Head Of IT Infrastructure at a financial services firm with 1,001-5,000 employees

We had issues during the installation.

The solution is affected by internet congestion. It requires quite a bit of bandwidth in order to really work effectively.

The pricing of the solution is a bit high.

We've found the scalability to be a bit limiting.

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Tape Library Associate at a insurance company with 1,001-5,000 employees

What I didn't like about it is that sometimes, even though it says that it's successful, there are some bugs in it — it's not really successful. Sometimes, I would do a backup and it would say that it was successful but then when I tried to restore it, it's not in the catalog to restore. Then I have to go digging into my email to see if I have a copy of that catalog, then go and find it and restore it. In short, I think there is an issue with the cataloging.

Other than that, it runs pretty fine. If you keep it for too long and the catalog gets really big, the application tends to move slowly because of how big the catalog and the database is getting. We kept on upgrading to the newer version; after a while, it just began to move slow, even if we updated and imported the catalog and the data.

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IT Assistant at Hotel 2 Fevrier

Its scalability should be improved.

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System Senior Engineer at a tech services company with 1,001-5,000 employees

I have found the duplication to be very poor.

It is not clear how to automate processes using the command line interface.

I would like to be able to create a restore task that can be scheduled so that the same restore action will be performed automatically. As it is now, if I want to restore the same resource or the same system for testing then I have to create a job task from scratch. Having an automatic restore would save me time.

The problems I have had seem to be related to integrating the solution.

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Chief Technology Officer at EITBS Ltd

This product is very geared toward a Microsoft environment, but there are many applications apart from Microsoft. Better integration with non-Microsoft products would be an improvement.

I would also like to see more support for Hyper-V environments and NoSQL databases.

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Service Engineer with 501-1,000 employees

This solution does not support image-level backup of a physical server.

The backup and restore process should be faster.

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Presales Engineer at a tech services company with 51-200 employees

It would be better if it were possible to maintain the information that is in the cloud. The integration with SaaS applications like Office 365 needs to be improved.

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IT Architect at a tech services company with 51-200 employees

I cannot tell right now. I have probably eight years of influence and experience with this product, so it's difficult for me to be accurate here.

Maybe they could improve reporting capabilities and predictions.

I would also advise them to shift more towards open source. They should think about changing their server from Windows to open source. It's not an easy job, but I feel that their next step should involve shifting to that direction.

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CAD Engineer at a manufacturing company with 11-50 employees

This is a very good product. I've been comparing it to some DR solutions, there are some products that include disaster recovery which Veritas is lacking for now. It's possible that they will include it in the next release. We're looking for something with a DR backup. 

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Pre-Sales Technical Engineer at Kolaly

I would like to see a more powerful and effective processor in the appliance.

Compared to other vendors, there are features that you will find not included in Veritas.

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Project Manager at a non-profit with 11-50 employees

The pricing is an area of improvement and the mode of marketing it.

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Senior Solutions Architect at a tech services company with 51-200 employees

The price of this solution is a bit high.

Expanding is difficult because if I want to add, for example, a terabyte of data, then I have to buy a disk shelf and it will cost me a lot.

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Consultant at a non-tech company

The interface could use improvement. 

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Executive Head Cloud Services at a comms service provider with 5,001-10,000 employees

They can improve the reporting component. The reports aren't user-friendly at all. You have to download them to Excel to get statistics.

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Learn what your peers think about Veritas Backup Exec. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
512,221 professionals have used our research since 2012.