The tool has had some scalability issues, but now that it's offered as a cloud service, it's easier to manage. However, setting it up isn't as straightforward as it used to be, and there may be limitations with the support provided during setup and testing. Also, the quality of support has declined in the past year.

Migrating everything to the cloud is not straightforward. They should work to make the process easier.

Technical support could be better.

The licensing can be expensive.