We just raised a $30M Series A: Read our story
ZO
Junior Database Administrator at a comms service provider with 1,001-5,000 employees
Real User
Top 20
A heterogeneous backup and recovery suite with a useful policy-based backup feature

Pros and Cons

  • "The policy-based backup feature is very helpful."
  • "The reporting feature can be improved."

What is our primary use case?

We use Veritas NetBackup Appliance to backup virtual machines from VMware and Oracle Databases. 

What is most valuable?

The policy-based backup feature is very helpful. We don't really use many other features, but we're looking to use more.

What needs improvement?

The reporting feature can be improved. At the moment, we can't acquire the exact information we need from NetBackup. We're looking to improve it on the new system. If I were to look at it performance-wise or storage-wise, it's really complicated to see what's going on. I heard that there's an additional software for that problem, but I didn't really examine it.

For how long have I used the solution?

We've been using Veritas NetBackup Appliance for about four years.

What do I think about the stability of the solution?

Veritas NetBackup Appliance is fairly stable. There were one or two errors in one backup, and we don't know what caused it. Overall, it's been a good experience.

What do I think about the scalability of the solution?

Scalability is very good. 

How are customer service and technical support?

I think they're helping us as much as possible, but they're just saying the problem is with our setup or maybe the internet, or something else. Those problems aren't with them. They say that it's with us, but we can't figure out the problem.

What's my experience with pricing, setup cost, and licensing?

I would tell potential users that it's only worth it if they can use all the features.

On a scale from one to ten, I would give Veritas NetBackup Appliance an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Aziz Serbouti
General Manager at curetech
Real User
Top 20
A stable solution with professional technical support, but it is too expensive

Pros and Cons

  • "NetBackup is based on really good architectural hardware, and Veritas has the best backup and replication technology in the world."
  • "The price needs to be improved because it is really expensive."

How has it helped my organization?

We have heard from many of our customers that they are very satisfied with NetBackup. Also, our technical engineer is very satisfied with the options and with the flexibility of the system, as it can be integrated into many hardware and software technologies.

What is most valuable?

NetBackup is based on really good architectural hardware, and Veritas has the best backup and replication technology in the world.

What needs improvement?

The price needs to be improved because it is really expensive.

For how long have I used the solution?

I have been working with Veritas NetBackup Appliance for approximately four years.

What do I think about the stability of the solution?

We have not had any problems with stability.

What do I think about the scalability of the solution?

There are between 40 and 50 users.

How are customer service and technical support?

The technical support is good. The team in Morocco are very professional and they help us every time, with no problem.  

Which solution did I use previously and why did I switch?

I would also recommend using Nakivo because it is a competitive product. It handles replication well.

However, if the customer wants an appliance then I recommend Veritas because it is more stable and more efficient.

What other advice do I have?

In summary, this is a good product but it is very expensive.

I would rate this solution a four out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Learn what your peers think about Veritas NetBackup Appliance. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
552,136 professionals have used our research since 2012.
AK
Senior Infrastructure Consultant at FORUM INTERNATIONAL
Real User
Top 5
Easy to administer, good technical support, and stable

What is our primary use case?

We use Veritas NetBackup Appliance for backing up data for many environments, such as system backups.

What is most valuable?

This is a good backup interconversion solution because all the masters and the targets backups are on the same system. It is easy to administrate for a single point of access for clients. 

What needs improvement?

The solution could improve by providing more integration and security.

For how long have I used the solution?

I have been using this solution for more than five years.

What do I think about the stability of the solution?

The solution is stable and performs well.

What do I think about the scalability of the solution?

We have approximately five customers using this solution.

How are customer service and

What is our primary use case?

We use Veritas NetBackup Appliance for backing up data for many environments, such as system backups.

What is most valuable?

This is a good backup interconversion solution because all the masters and the targets backups are on the same system. It is easy to administrate for a single point of access for clients. 

What needs improvement?

The solution could improve by providing more integration and security.

For how long have I used the solution?

I have been using this solution for more than five years.

What do I think about the stability of the solution?

The solution is stable and performs well.

What do I think about the scalability of the solution?

We have approximately five customers using this solution.

How are customer service and technical support?

The technical support is good. They have been responsive.

How was the initial setup?

The installation is easy and took approximately one week.

What about the implementation team?

We did the implementation ourselves with two engineers and one project manager.

What's my experience with pricing, setup cost, and licensing?

There is a license required for this solution.

What other advice do I have?

I would recommend this solution.

I rate Veritas NetBackup Appliance an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Flag as inappropriate
Ahmed Sabry
Team Leader at a financial services firm with 10,001+ employees
Real User
Top 5Leaderboard
Consumes minimal resources and has good fiber channel transport system

What is our primary use case?

Our primary use case of this solution is for backup and visualization. We are customers of Veritas.

What is most valuable?

I like the fiber channel transport, and that the solution can make it a media server. It saves us a lot of resources, unlike other products which consume a lot of resources.

What needs improvement?

The price for Veritas is very high and I'd like to see that reduced. 

For how long have I used the solution?

I've been using this solution for seven years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

This is a scalable solution. 

How are customer service and technical support?

Technical support could be improved, the knowledge…

What is our primary use case?

Our primary use case of this solution is for backup and visualization. We are customers of Veritas.

What is most valuable?

I like the fiber channel transport, and that the solution can make it a media server. It saves us a lot of resources, unlike other products which consume a lot of resources.

What needs improvement?

The price for Veritas is very high and I'd like to see that reduced. 

For how long have I used the solution?

I've been using this solution for seven years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

This is a scalable solution. 

How are customer service and technical support?

Technical support could be improved, the knowledge base is quite low and it's complicated to deal with them. 

How was the initial setup?

The initial setup is very easy, it took around two hours. We used a Veritas consultant. We deal with the maintenance ourselves.

What other advice do I have?

I would recommend this solution.

I rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
LI
Presales Engineer at a tech services company with 51-200 employees
Reseller
Top 5Leaderboard
Easy to use, performs well, stable, and the support is good

What is our primary use case?

We use Veritas NetBackup Appliance to implement backup solutions.

What is most valuable?

It is easy to use and the performance is good.

What needs improvement?

I would like to see it integrate with SaaS, and with appliances in the cloud. It could be better integrated with other platforms.

For how long have I used the solution?

I have been selling Veritas NetBackup Appliance for one year.

What do I think about the stability of the solution?

Veritas NetBackup Appliance is a stable solution.

How are customer service and technical support?

Technical support is good.

How was the initial setup?

I was not involved in the initial setup. Our system engineers maintain this solution.

What's my experience with pricing, setup cost, and

What is our primary use case?

We use Veritas NetBackup Appliance to implement backup solutions.

What is most valuable?

It is easy to use and the performance is good.

What needs improvement?

I would like to see it integrate with SaaS, and with appliances in the cloud. It could be better integrated with other platforms.

For how long have I used the solution?

I have been selling Veritas NetBackup Appliance for one year.

What do I think about the stability of the solution?

Veritas NetBackup Appliance is a stable solution.

How are customer service and technical support?

Technical support is good.

How was the initial setup?

I was not involved in the initial setup.

Our system engineers maintain this solution.

What's my experience with pricing, setup cost, and licensing?

Licensing is priced per capacity. The licenses are purchased on appliances with the capacity they require.

License fees are paid yearly.

What other advice do I have?

I would recommend this solution to others.

I would rate Veritas NetBackup Appliance a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Flag as inappropriate
Buyer's Guide
Download our free Veritas NetBackup Appliance Report and get advice and tips from experienced pros sharing their opinions.