Veritas NetBackup Customer Service and Technical Support

reviewer1333929
Customer Solution Architect, IT Outsourcing & Cloud Computing Services at a comms service provider with 10,001+ employees
I personally have never contacted technical support, however, our operations teams have. I haven't heard anyone in our organization complain about their service which leads me to believe they've quite good. I would say overall our teams are satisfied with their level of service provided. View full review »
reviewer1370448
Alliance Solution Architect at a consultancy with 10,001+ employees
I have not had any experience with technical support. That service is for my clients to work with. I simply help evaluate the product on their behalf. My understanding, however, is that they've got a support and managed service that they offer with service level agreements. View full review »
reviewer1295913
Senior Infrastructure Consultant at a insurance company with 10,001+ employees
I have contacted technical support in the past. Actually, in fact, I am very close to the account and product team operators in Singapore. They're great. They've been very supportive. We've quite satisfied with the level of service provided. View full review »
Learn what your peers think about Veritas NetBackup. Get advice and tips from experienced pros sharing their opinions. Updated: July 2020.
426,772 professionals have used our research since 2012.
reviewer1168686
Manager, Infrastructure & Support at a insurance company with 10,001+ employees
The last time we used technical support was when we made a version change. They were fine. View full review »
reviewer1085163
Senior Technical Lead at a comms service provider with 1,001-5,000 employees
The technical support is bad. They have poor response time and they never met any of the SLAs in terms of time to deliver or pick up on calls. The support engineers are less trained than ours. View full review »
reviewer1289646
Senior DBA Sql Server, Oracle at a aerospace/defense firm with 10,001+ employees
I have been in touch with technical support and I would say that they are okay. I wouldn't rate them "very bad" or "very good" because I haven't been dissatisfied, yet I haven't seen anything impressive either. The area for improvement that I can see with support is that they have to have better internal coordination. Multiple people or teams work on the same problem and the coordination on their end could be better. View full review »
Wesam Qashou
Senior Systems Engineer at a consultancy with 10,001+ employees
We are satisfied with the technical support for this solution. View full review »
Hitesh Chopra
IT Solutions Provider at WIZERTECH INFORMATICS PVT LTD
I have not contacted the product's technical support. We have our own lab set up for testing the product. View full review »
Thamer Salah
Senior Presales Consultant at OFFTEC International
Technical support from the vendor's perspective has been very proactive. They are very active in responding to customer support requests. Their response times have been good and the people are great to deal with when it comes to troubleshooting and solving problems. Veritas knows what they are doing and they have excellent experience in their own product line. View full review »
Reviewer23
IT Infrastructure Manager at a energy/utilities company with 201-500 employees
Our experience with tech support is mostly positive. But, we had some repeat issues and tech support was not entirely responsive to our needs. View full review »
reviewer1270344
IT Consultant at a tech services company with 5,001-10,000 employees
Their technical support is average. Not perfect and not bad. View full review »
SysA560465
Systems Analyst at a comms service provider with 1,001-5,000 employees
Their support is pretty good. View full review »
Vladimir Yakunin
Chief ingeneer at a tech services company with 1,001-5,000 employees
I do not have experience with their tech support. View full review »
Learn what your peers think about Veritas NetBackup. Get advice and tips from experienced pros sharing their opinions. Updated: July 2020.
426,772 professionals have used our research since 2012.