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MP
IT admin
Real User
A scalable solution which is affordable and easy to set up

Pros and Cons

  • "The solution is easy to scale."
  • "Technical support only gets back to us the following morning."

What is our primary use case?

I am working with the latest update.

The solution is used for user backups. 

What is most valuable?

We consider the backup capabilities to be very good.  

What needs improvement?

There are so many things which need improving. With web access, we can't access the dashboards. A person can only access the particular system in which he installed that application. We cannot get access through our local network or web. We can use the local user's details, for the purposes of looking or making modifications, but these things are not available on the web or through net access. 

The dashboard systems need to be addressed. It would be very good if one could get access through his LAN, without the need to involve the server. 

A utilizations check and the ability to utilize the number of users editing facilities would be very good. 

While technical support is good, it takes them a long time, for reasons unbeknownst to me, to resolve issues and this is why we involve their partners. This happens every time they take the logs and search. Technical support only gets back to us the following morning. 

For how long have I used the solution?

I have been using Veritas NetBackup for the last two years.

What do I think about the scalability of the solution?

The solution is easy to scale.

How are customer service and support?

While technical support is good, it takes them a long time, for reasons unbeknownst to me, to resolve issues, which is why we involve their partners. This happens every time they take the logs and search. Technical support only gets back to us the following morning.

Which solution did I use previously and why did I switch?

Before using Veritas NetBackup, we made use of Druva. 

While we consider Druva to be very good, they only offer the cloud-based systems for the moment, which is why we switched to Veritas NetBackup. It offers an on-premises option. 

Both products are very good, but Druva's cost is much higher than that of Veritas NetBackup. They are also both very good feature-wise, but the difference between them comes down to the web availability of dashboard systems. 

Druva has certain fixed services, as well as additional costs. 

How was the initial setup?

The initial setup is very simple.

The installation of the software for one who is familiar with the process takes around an hour. Otherwise, it can take two to three hours to complete the setup. 

What about the implementation team?

We made use of a vendor. The solution does not require any maintenance. It is very useful and easy to maintain everything. If one is unfamiliar with the process, then he would be advised to make use of a vendor's assistance. 

What's my experience with pricing, setup cost, and licensing?

Veritas NetBackup is considerably cheaper than that of Druva, the former being quite affordable. 

Veritas NetBackup does not have any additional costs, only the licensing fee. 

What other advice do I have?

There are around 100 people making use of the solution in our company. 

The solution is easy and very good. 

I would absolutely recommend the solution to others. 

I rate Veritas NetBackup as an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Dalai B
Senior DBA at a comms service provider with 1,001-5,000 employees
Real User
Stable, with good scalability potential, but needs a better user interface

Pros and Cons

  • "The backup and restore functions are very valuable aspects of the product."
  • "It's a little bit complex to manage."

What is our primary use case?

We primarily use the solution for backup purposes.

What is most valuable?

The backup and restore functions are very valuable aspects of the product. We use those features the most.

The solution is very stable.

The scalability is very good.

What needs improvement?

I'm not fully satisfied with the product. 

It's a little bit complex to manage. 

The user interface is not user-friendly. It's a bit complex, and it's dated in appearance. It needs a much simpler, cleaner update.

The reporting is too complex. There needs to be a way to customize it in a simple and straightforward manner.

The solution has extra features, however, you need to pay for them.

Occasionally, technical support cannot find the root cause of issues.

For how long have I used the solution?

We've been using the solution for about four years at this point. It's been a while.

What do I think about the stability of the solution?

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. it's reliable. 

What do I think about the scalability of the solution?

The scalability of the product is very good. A company can scale it with relative ease if it needs to.

How are customer service and technical support?

While technical support is responsive, we have found that sometimes they just seem can't find the actual root cause of the issues we present. Sometimes they can't fix our issues. That's why we aren't 100% satisfied with the level of support they provide. They need to be more knowledgeable and dig deeper to resolve issues.

How was the initial setup?

I can't speak too much about the installation process. 

My understanding is that the installation is simple as it has an appliance that's installed. The usage is a bit complex and there needs to be extra licensing to customize the reporting - however, that's a different issue.  

What's my experience with pricing, setup cost, and licensing?

It is not an all-in-one solution. Some features come at an extra cost and need extra hardware or software.

I can't speak to the actual pricing of the product, however.

Which other solutions did I evaluate?

We are casually looking into alternative solutions. We are looking at Commvault, Rubrik, Cohesity, and Dell. Mostly, we are interested in enterprise-level products.

What other advice do I have?

We are not using the latest version of the product. The NetBackup version we are using is 8.0. We use a NetBackup Appliance. The NetBackup version is a bit older as it's integrated with the backup appliance. That's why we cannot upgrade to the latest version. The latest version is 9.0.

I would warn other potential users that, in my experience, it's a bit complex and may be difficult to achieve some requirements compared to other products. Rubrik or Cohesity may be a bit easier, for example. It's a little bit traditional in terms of architecture. However, the features compared to others are really quite amazing.

In general, I would rate the product at a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Learn what your peers think about Veritas NetBackup. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
554,586 professionals have used our research since 2012.
DB
Alliance Solution Architect at a consultancy with 10,001+ employees
Real User
Top 20
Great security with excellent compression and deduplication

Pros and Cons

  • "The solution offers very good storage efficiency, so there's excellent compression and deduplication within the product that our clients really appreciate."
  • "It would be extremely helpful if the solution offered near-zero recovery time for SQL."

What is our primary use case?

The primary use cases for our clients are for data protection and for backups.

What is most valuable?

The most valuable aspect of the solution for our clients, obviously, is security. It backs up Microsoft SQL Server very well. 

The solution offers very good storage efficiency, so there's excellent compression and deduplication within the product that our clients really appreciate.

What needs improvement?

How the solution operates in the cloud could be improved. There's a feature called data immutability, and needs to be improved within the product.

I'm only familiar with the 8.2 version of the solution. It is my understanding that there are some new features that are being released in 8.3. However, more API integration is required in future releases, if that's not already in the works.

It would be extremely helpful if the solution offered near-zero recovery time for SQL.

For how long have I used the solution?

I've been using the solution for 20 years. It's been about two decades.

What do I think about the stability of the solution?

The solution is very stable. Our clients find it reliable. There aren't bugs or glitches that affect how it works. It doesn't crash or cause downtime.

What do I think about the scalability of the solution?

The solution can scale. That's not a problem. I usually consult with organizations that are medium to large in size, and I know that if they need to expand or scale up, they can do so with this product.

How are customer service and technical support?

I have not had any experience with technical support. That service is for my clients to work with. I simply help evaluate the product on their behalf. My understanding, however, is that they've got a support and managed service that they offer with service level agreements.

How was the initial setup?

Unfortunately, I don't implement the solution. I just evaluate different products, including this one, for my clients. Since I'm not involved in the process, I wouldn't be able to evaluate how difficult or straightforward it is to accomplish.

What's my experience with pricing, setup cost, and licensing?

I am aware of the list pricing. It can be quite high if your company has a lot of storage.

It's licensed on a per terabyte basis. Depending on how many terabytes you have, that will ultimately determine the cost. There aren't any additional costs beyond the per terabyte pricing.

What other advice do I have?

We're Veritas partners, however, we are independent and completely neutral towards our partners. I'm a consultant. I don't use the product. I evaluate the product for clients. The clients are the ones who use the product.

I'd advise other organizations to look at both their on-prem and cloud together. It's good to manage everything from one place.

I'd rate the solution eight out for ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Consultant
NA
Technical Specialist at a tech services company with 51-200 employees
Reseller
Top 20
User-friendly, stable, and feature-rich

Pros and Cons

  • "NetBackup is very easy for end-users."
  • "The biggest problem with NetBackup is licensing."

What is our primary use case?

We are a solution provider and Veritas NetBackup is one of the backup and recovery products that we resell to our clients.

How has it helped my organization?

This product works well for all of our use cases.

What is most valuable?

The most valuable feature is the ease of use. NetBackup is very easy for end-users.

We have never had a problem restoring data.

NetBackup has all of the features that you would expect. It includes differential and incremental backups, snapshots, virtual backup, backing up to the cloud, and backing up on-premises.

What needs improvement?

The biggest problem with NetBackup is licensing. With more customers working with virtual machines, they are now licensing based on the number of CPU cores. Some customers choose Veeam because if they have two servers with 100 terabytes then that is four CPU cores, and it will cost less than it would with NetBackup. This is a change from the past, where the licensing was on a per-socket basis.

For how long have I used the solution?

I have been working with Veritas netBack for about two years. My company has been involved with backup solutions from different vendors for about 30 years.

What do I think about the stability of the solution?

This is a very stable product and better than IBM in this regard.

What do I think about the scalability of the solution?

It is very easy to scale. There are two different solutions, where Backup Exec is for small to medium-sized businesses, and NetBackup is for medium to enterprise-sized organizations.n.

How are customer service and technical support?

We are very satisfied with the technical support.

Which solution did I use previously and why did I switch?

We also work with products from Veeam and IBM. I have about 10 years of experience with IBM Spectrum Protect but the support for it is very poor in Egypt. For this reason, we prefer to work with Veritas NetBackup and Veeam.

With IBM, there have been many times where we were unable to restore data.

IBM uses many agents for backup tasks, whereas Veritas uses only one agent for backing up files, databases, and applications. The IBM approach is more complex.

How was the initial setup?

It is very easy and straightforward to set up. The length of time required for deployment depends on the implementation and the number of servers. I would say that the average is between three and four days.

What about the implementation team?

We have two people to deploy this solution.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are charged based on the number of CPU cores.

What other advice do I have?

Overall, NetBackup is a good product and the only problem is the licensing module. We would really like to have socket-based licensing.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PK
Advisor - Solution Architect at a computer software company with 10,001+ employees
Real User
Top 20
A backup and recovery suite with a useful duplication feature, but it would be better if it had a cloud integration feature

Pros and Cons

  • "The deduplication feature is useful. Deduplication and compression features are what I like about NetBackup."
  • "It would be better if it had a cloud integration feature. I would like to use a single product for the cloud instances and the on-premise instances. The price could also be better."

What is our primary use case?

We use NetBackup primarily for backup and recovery. When you have some data, you need to back up that data. If there is any disruption or deletion or if there's a disaster, you can have your data back and restore it and use it.

What is most valuable?

The deduplication feature is useful. Deduplication and compression features are what I like about NetBackup.

What needs improvement?

It would be better if it had a cloud integration feature. I would like to use a single product for the cloud instances and the on-premise instances. The price could also be better.

I would like to have a backup option for end-user devices. That means end-user devices like mobile devices, VDI solutions, desktops, laptops, etc. In this COVID time, most of us work from home, and end-user device backup is really important today.

For how long have I used the solution?

I have been using Veritas NetBackup for almost 15 years.

What do I think about the stability of the solution?

No product is stable, but it hasn't been an issue. It's an old product and a mature product, and it hasn't been an issue. We have a customized offering created with the NetBackup and Pure Storage, and it's working well.

What do I think about the scalability of the solution?

Scalability depends on the customer profile. Each product has its own unique selling points, and some customers prefer to use other software like Commvault. We have most of the virtual environment in Veeam because our customers prefer it. But NetBackup is equally good.

How are customer service and technical support?

Technical support is good. If we find an issue, we get in touch with their support immediately.

How was the initial setup?

The initial setup isn't complex; I would say that it's moderately easy to implement this solution. We need to have some machines. It's a resource-centric server. If we're using it for enterprises, we need some dedicated physical servers to install this, like master and media servers. It's not very simple, but it's not very complex. I found it in-between.

What about the implementation team?

We provide full deployment services, managed services, support, and maintenance.

What's my experience with pricing, setup cost, and licensing?

NetBackup is expensive. They need to work on the pricing side. I find it comparatively on the higher side when I compare the terabyte backup costs.

What other advice do I have?

Veritas NetBackup is suitable for medium to large enterprises. Backup Exec, a lighter version of NetBackup, is better suited for small businesses which are Windows-based or Linux-based,

On a scale from one to ten, I would give Veritas NetBackup a seven.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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AM
Senior Infrastructure Consultant at a insurance company with 10,001+ employees
Real User
User friendly with great features, but very expensive

Pros and Cons

  • "The solution offers a lot of really great features that organizations can utilize and take advantage of."
  • "The only pain point we have with this solution is the cost. It's very expensive. In fact, it's so expensive we are looking for other platforms. We want to move away from it in order to save our organization costs."

What is most valuable?

Overall, the solution is great. We have no complaints in terms of the quality it provides.

We have been using Veritas NetBackup in our environment for the past 10 years. Although the features don't change much, it's extremely user friendly for us. We have widely deployed the solution as our sole backup solution for the past few years.

The solution offers a lot of really great features that organizations can utilize and take advantage of.

What needs improvement?

The only pain point we have with this solution is the cost. It's very expensive. In fact, it's so expensive we are looking for other platforms. We want to move away from it in order to save our organization costs.

For how long have I used the solution?

We've been using the solution for ten years. It's been about a decade since we first started using the solution.

What do I think about the scalability of the solution?

We are growing, and, at the same time, we are also doing some sort of consolidation in Singapore. Due to the fact that we are growing at a very rapid speed, we are looking at other products in the market that can deal with the big amount of data that we are going to back up and we're focusing on those that can do the work very efficiently.

How are customer service and technical support?

I have contacted technical support in the past. Actually, in fact, I am very close to the account and product team operators in Singapore. They're great. They've been very supportive. We've quite satisfied with the level of service provided.

How was the initial setup?

The initial setup is quite straightforward. The solution itself is very user friendly, so we didn't find the implementation very complex.

Deployment took about half a day of work.

Which other solutions did I evaluate?

Currently, we're evaluating Cohesity. It is a new solution that we are starting to assess. We're looking at whether it's the right solution to replace our existing NetBackup.

Right now, our entire organization is a NetBackup supporter. However, we also understand that the cost of the backup is actually extremely high. We are actually looking at some sort of alternative at this point.

What other advice do I have?

We're a NetBackup customer and we have a close partnership with Veritas. We don't provide any services to clients. We just happen to use it.

The product itself is great, however, the pricing is very high compared to the competition. 

Veritas has been quite well known in the market for some time now. They have a lot of features as well. However, at the end of the day, it's always the cost that we have to consider.

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
JG
Manager, Infrastructure & Support at a insurance company with 10,001+ employees
Real User
Top 20
Friendly graphical user interface has made it easy for us to create policies and to do installs

Pros and Cons

  • "Good graphical user interface. It's easy to create policies and to do installs."
  • "Lacks a reporting feature."

What is our primary use case?

Our primary use case is for our databases, servers and VM. We are resellers of this product and I am the manager of infrastructure and support. 

How has it helped my organization?

Backup brings us business continuity. 

What is most valuable?

I like this solution, it's quite easy to use because of the friendly graphical user interface. It's easy to create policies and to do installs.

What needs improvement?

This product doesn't come with a reporting feature which means it has to be installed separately. The outcome is that you don't have good analytical tools or business intelligence reports that you can share with top management. Previously, we were unable to do regular restore of sites, especially with mailbox backup which made things cumbersome. That seems to have been sorted in recent versions. Finally, if you need to change the server, the solution requires retention of the initial domain name. I think this can possibly create security concerns. The solution is also quite costly. 

For how long have I used the solution?

I've been using this solution for 10 years. 

What do I think about the stability of the solution?

The solution is stable. You can install one version and forget about it.

What do I think about the scalability of the solution?

The solution is scalable. We have one person maintaining it and our users are the IT team, the manager for infrastructure and support and about six people involved in technolgical support. 

How are customer service and technical support?

The last time we used technical support was when we made a version change. They were fine. 

How was the initial setup?

Deployment was completed in less than a week. We used a third party and they were quite good. They took us through the installation, the configuration, and they trained me as well.

What's my experience with pricing, setup cost, and licensing?

I don't have the actual figures at the moment, but this is a costly product. Additional expenses would come in when other devices are integrated to the backup solution in that tape library.

What other advice do I have?

I would recommend this product because of the ease of use, the simple installation and that the solution is on cloud rather than on-prem. It's important to research options and to do fact finding before getting into it. You need to know that this is the solution you're looking for. 

Finally, no matter how well your environment is maintained, or well kept, or how well your disaster recovery plans are in place, at some point you will need a backup solution.

I would rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
KC
Solutions Architect at AspireNXT
Reseller
Top 10
Great integration with third party applications, instant access to VMs and SQL data

Pros and Cons

  • "Unauthorized people cannot log in and execute commands."
  • "They currently have the Java concept and it should be less intensive and take less load."

What is our primary use case?

The primary use case of Veritas is generally for protecting data and storing it at a secondary site. Use of the solution is sometimes dependent on compliance requirements. Depending on the client, the solution can be deployed on-prem, on cloud, and sometimes using a hybrid option. I'm a solutions architect and a reseller of Veritas.

What is most valuable?

I like the NetBackup Appliance form factor, where your data is 99.9% safe because unauthorized people cannot log in and execute commands. It requires an admin password and includes IDS and IPS features. I also like the integration with third parties and third party applications, like instant recovery and instant access of the VMs and SQL data.

What needs improvement?

I'd like to see some simplification in the solution. They currently have the Java concept and it should be less intensive and take less load. The integration should be simple, not a script-based backup with minimum input and maximum output. The solution also needs more integration, even the infrastructure has become more complex. They currently have integrated containers and Kubernetes for backup but they could include backup of SQL or Oracle, or performance in the visualization process. All those things could be improved. 

For how long have I used the solution?

I've been using this solution for six years. 

What do I think about the stability of the solution?

There are no issues with the stability. I haven't had any problems with it. 

What do I think about the scalability of the solution?

As a cloud structure, the solution is scalable. The only issue is that data size is more than 20 PBR and requires multiple media servers and an increase in LAN or CPU, to absorb the load on the master media servers.

How are customer service and technical support?

The technical support has improved and is much better than it used to be. 

Which solution did I use previously and why did I switch?

I've also used CloudPoint which is integrated with NetBackup in the 9.1 version. With NetBackup, I can take a VM level backup and file level backups; in CloudPoint you can take  volume level backups. Currently there is no file level backups in the cloud whereas with NetBackup you can do that. In comparing NetBackup with a backup platform service controller, the PSC is great because it's simple to use, simple to install and the integration is very easy. NetBackup is for enterprise clients and therefore takes longer to learn. 

How was the initial setup?

The initial setup is very easy and there's no similar service. 

What's my experience with pricing, setup cost, and licensing?

NetBackup is a little costlier compared to other products and backup PSC.

What other advice do I have?

I rate the solution nine out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
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