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SJ
Backup & Storage Architect at a pharma/biotech company with 10,001+ employees
Real User
Top 20
Stable with good features, but support needs improvement and they need to include automation

Pros and Cons

  • "The features are good."
  • "It is not very user-friendly."

What is our primary use case?

We are using this solution for data protection.

What is most valuable?

The features are good.

What needs improvement?

It is not very user-friendly.

There are delays in Veritas that can be done in automation.

In the next release, I would like to see automation and better support.

For how long have I used the solution?

I have been using Veritas NetBackup for more than seven years.

We are using the latest version.

What do I think about the stability of the solution?

Veritas NetBackup is stable.

What do I think about the scalability of the solution?

It's a scalable solution that is enterprise-level software and is used for the organization. It's not user-based, it's infrastructure-based.

How are customer service and technical support?

Technical support is not good.

They are not quick, it could be faster. You don't get any support quickly. You have to wait for 30 minutes or one hour. You will get better support if you get business-critical services, which will be provided at an additional cost.

How was the initial setup?

The initial setup is simple, it doesn't take a lot of time. It's less than 30 minutes to set up if you have the cloud.

What's my experience with pricing, setup cost, and licensing?

In terms of cost, it's not very good. I would rate it a five or six out of ten. They want everything to be sales and money.

What other advice do I have?

I would not recommend this solution to others because of the cost, but as an option, I would say yes. Rather than NetBackup, I would go with Veeam or Commvault.

I would rate Veritas NetBackup a six out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Mhd Wail
Network Security Specialist at a government with 51-200 employees
Real User
Top 20
Great deduplication feature and the recently implemented ability to connect remotely

Pros and Cons

  • "Great deduplication feature."
  • "The solution is quite expensive."

What is our primary use case?

Our primary use case of this solution is to back up everything including VMs, email, our databases, Oracle, SQL. I'm a network security specialist and we are customers of Veritas. 

What is most valuable?

The solution has many great features, particularly the feature they provide for deduplication. They have also recently included a new feature on the interface, where you can connect remotely and get any report, rather than having to check the solution through the server. They have different solutions for different things, so if you need to back up, for example, they have a solution for backing up on cloud or on-premise. 

What needs improvement?

The cost of the license could be improved, it's quite expensive. 

For how long have I used the solution?

I've been using this solution for 10 years. 

What do I think about the scalability of the solution?

The scalability of the product is very good. We have three to four admins dealing with the solution directly, but we do the backup for the whole organization.

How are customer service and technical support?

We receive very good support through our partner. We've been with them for over 10 years. 

How was the initial setup?

The initial setup was very straightforward and quick. We used a consultant for the initial implementation and for minor upgrades or minor changes, our internal team is responsible. If it's something major, our partner deals with it.  

What other advice do I have?

The new updates in this solution have really made a difference and added to the value. 

I would rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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AG
Engineer consultant at a legal firm with 51-200 employees
Real User
Top 10
A complete backup solution but very expensive

Pros and Cons

  • "It has a very good user interface."
  • "It is a very expensive solution. They should have a different scheme for selling it. They should also make it easy for us to switch from Solaris to Linux. We are having some trouble in migrating our actual catalog from Solaris to Linux."

What is our primary use case?

We use it for the daily backup.

What is most valuable?

It has a very good user interface.

What needs improvement?

It is a very expensive solution. They should have a different scheme for selling it. 

They should also make it easy for us to switch from Solaris to Linux. We are having some trouble in migrating our actual catalog from Solaris to Linux.

For how long have I used the solution?

I have been using this solution for 13 years.

What do I think about the stability of the solution?

It has very good stability.

What do I think about the scalability of the solution?

Its scalability is very good so far.

How are customer service and technical support?

I never used their technical support. It has good documentation and information.

Which solution did I use previously and why did I switch?

We switched because of the price and support.

How was the initial setup?

The initial setup is easy. Deployment is quick, but some systems can have issues.

What about the implementation team?

I used integrators. They were very good. I have two people for its maintenance.

What's my experience with pricing, setup cost, and licensing?

It is very expensive. The licensing cost for this solution is on a yearly basis. It is approximately 50k. We will continue using it at least for the next year, but we are currently doing an analysis to switch to some other solution.

What other advice do I have?

It is a mature and complete solution for backup. I would rate Veritas NetBackup a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jose Ortega
Solution Architect at Sites
Real User
Stable and scalable product with new free resiliency feature

Pros and Cons

  • "Veritas released a new feature in version 8 of NetBackup called VRP. It's kind of like replication management from VMware. The great thing about this feature is that Veritas gave it to us for free."
  • "I also think they could improve the reporting. They use a web-based software application OpsCenter for the reporting and I see that they haven't made any changes in years."

What is our primary use case?

Our primary use case for NetBackup is to protect all the servers and applications that we have in our company.

What is most valuable?

Veritas released a new feature in version 8 of NetBackup called VRP. It's kind of like replication management from VMware.

The great thing about this feature is that Veritas gave it to us for free. 

What needs improvement?

Sometimes we have problems with the support team. They always end up solving and fixing everything, but sometimes they are slow to respond. Maybe they can increase the number of personnel they have for the Spanish language.

I also think they could improve the reporting. They use a web-based software application OpsCenter for the reporting and I see that they haven't made any changes in years. 

For how long have I used the solution?

My company has been using this solution for eight years. 

What do I think about the stability of the solution?

This solution is stable. 

What do I think about the scalability of the solution?

Veritas NetBackup is very scalable. 

How was the initial setup?

I personally have a lot of experience with this product, but someone without a whole lot of knowledge about it would have to partner up with a vendor. I would say overall deployment is at a medium level of difficulty. 

What about the implementation team?

It takes about a week to deploy the solution. This is a backend solution, a master server. Sometimes, it can be difficult to set up the window changes, configure the Oracle database, etc. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Ahmed Sabry
Team Leader at a financial services firm with 10,001+ employees
Real User
Top 5Leaderboard
Simplest on the market, scalable and stable

What is our primary use case?

We are using the solution as a storage unit.

What is most valuable?

I have found it to be the simplest solution on the market. It gives us a complete end to end solution. We are using this solution, Veritas Appliance and another one for access archiving. It is convenient to have all the support from one vendor.

For how long have I used the solution?

I have been using the solution for more than ten years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

In my experience it is scalable. We have five administrators involved in using the solution.

How are customer service and technical support?

Support for the solution needs improvement. When we contacted…

What is our primary use case?

We are using the solution as a storage unit.

What is most valuable?

I have found it to be the simplest solution on the market. It gives us a complete end to end solution. We are using this solution, Veritas Appliance and another one for access archiving. It is convenient to have all the support from one vendor.

For how long have I used the solution?

I have been using the solution for more than ten years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

In my experience it is scalable. We have five administrators involved in using the solution.

How are customer service and technical support?

Support for the solution needs improvement. When we contacted support with issues, we had to be passed on to the higher level of the support team, going from level one through to three. We only managed to get a solution for our issues once we spoke to the level three support team. The lower level support is not familiar with the complexity and did not have any answers. When we frequently dealt with the support they were not able to pass us on directly to level three. This was tiresome having to deal with the lower levels not being qualified for a solution until we managed to get to level three.

What other advice do I have?

I rate Veritas NetBackup an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
AK
Senior Infrastructure Consultant at FORUM INTERNATIONAL
Real User
Top 5
Simplistic user interface, good compatibility, and detailed documentation

What is our primary use case?

We use Veritas NetBackup to backup any system or database.

What is most valuable?

The main features of this solution are deduplication, compression, ease of use, simplistic user interface, and compatibility with all the backup service systems.

For how long have I used the solution?

I have been using Veritas NetBackup for more than 10 years.

What do I think about the stability of the solution?

The solution is not that stable because it has to be monitored and administered every day. The stability could be improved.

What do I think about the scalability of the solution?

We have approximately 10 customers using this solution.

How are customer service and technical support?

We were satisfied with the technical support.

How was the initial

What is our primary use case?

We use Veritas NetBackup to backup any system or database.

What is most valuable?

The main features of this solution are deduplication, compression, ease of use, simplistic user interface, and compatibility with all the backup service systems.

For how long have I used the solution?

I have been using Veritas NetBackup for more than 10 years.

What do I think about the stability of the solution?

The solution is not that stable because it has to be monitored and administered every day. The stability could be improved.

What do I think about the scalability of the solution?

We have approximately 10 customers using this solution.

How are customer service and technical support?

We were satisfied with the technical support.

How was the initial setup?

The installation requires some knowledge, but the procedure is easy and there is a lot of clear detailed documentation you can follow available.

The installation time can vary depending on the size of the environment. On average it can take between five to seven days.

What about the implementation team?

We did the implementation of the solution and we used one engineer.

What's my experience with pricing, setup cost, and licensing?

There is a license required for this solution and it is priced based upon the data used.

What other advice do I have?

I would recommend this solution.

I rate Veritas NetBackup a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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VM
Head of IS at a financial services firm with 10,001+ employees
Real User
Top 20
An enterprise-level backup and recovery solution with useful cross-platform features

What is our primary use case?

We use Veritas NetBackup for backup and archive protocols.

What is most valuable?

I like the cross-platform features. 

What needs improvement?

I think reporting can always be improved. Their pricing can also be improved.

For how long have I used the solution?

I have been using Veritas NetBackup for about 20 years.

What do I think about the stability of the solution?

Veritas NetBackup is a stable solution.

What do I think about the scalability of the solution?

Veritas NetBackup is a scalable solution.

How are customer service and technical support?

Veritas NetBackup technical support is good and responsive.

How was the initial setup?

We run into issues now and again, but essentially the initial setup is pretty straightforward. …

What is our primary use case?

We use Veritas NetBackup for backup and archive protocols.

What is most valuable?

I like the cross-platform features. 

What needs improvement?

I think reporting can always be improved. Their pricing can also be improved.

For how long have I used the solution?

I have been using Veritas NetBackup for about 20 years.

What do I think about the stability of the solution?

Veritas NetBackup is a stable solution.

What do I think about the scalability of the solution?

Veritas NetBackup is a scalable solution.

How are customer service and technical support?

Veritas NetBackup technical support is good and responsive.

How was the initial setup?

We run into issues now and again, but essentially the initial setup is pretty straightforward.

What about the implementation team?

I think we used a reseller to implement Veritas NetBackup.

What's my experience with pricing, setup cost, and licensing?

We pay on an annual basis. There are some additional costs to the standard licensing fees, but they're all optional. The pricing, of course, can always be better.

What other advice do I have?

For anyone thinking of using Veritas NetBackup, I'll tell them that they'll need a certain level of expertise to run the product successfully.

On a scale from one to ten, I would give Veritas NetBackup an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
AA
Engineer at a financial services firm with 201-500 employees
Real User
Top 20
A stable solution for full and incremental backup of databases, but there are compatibility issues and the setup is complex

Pros and Cons

  • "The solution is stable."
  • "We have an issue with the last version on the latest backup of the solution as it is not compatible with Sybase 16.5."

    What is our primary use case?

    We use the solution for the full and incremental backup of databases such as Sybase.

    What needs improvement?

    We have an issue with the last version on the latest backup of the solution. It's not compatible with Sybase 16.5. 

    Two days ago the solution worked fine and we were able to use it for all our Unix and Sybase servers, as well as the back-end database. But, now there is a need for us to change the lag about a report in respect of the media on Facebook. 

    We primarily use Unix servers, not those of Windows. 

    For how long have I used the solution?

    I have been using Veritas NetBackup for ten years, since 2010. 

    What do I think about the stability of the solution?

    The solution is stable.

    Which solution did I use previously and why did I switch?

    In the past we worked with Veeam and Avamar, at which point we made a determination of which solution would best serve our projects. 

    How was the initial setup?

    The initial setup was complex.

    What's my experience with pricing, setup cost, and licensing?

    The price is okay.

    What other advice do I have?

    I rate Veritas NetBackup as a seven out of ten. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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