When you finish a project, the client should have the opportunity to browse the files rather than simply ending the contract. Also, it's not possible to recover earlier versions. It should be possible to have a database for recovering files after you finish a contract. There's no solution for this from Veritas.

The clients pay annually for the product, but when they decide to cancel the contract after five or six years, how do they get older versions of their data? Veritas only offers a snapshot of the last backup.

They also no longer offer the Veritas for Microsoft 365 solution in Brazil. We have to find another solution for 365 at the end of the year, so we are going with N-Able. 

The go-between is a Veritas partner, so the customer support was not that good. The solution is fine except when there is a purchasing crisis where you have to remake the ecosystem. It causes a lot of issues. The support was a problem, but we're okay with it as long as we have someone to communicate with.

The backup reports and the dashboard need improvement. 

There's something about the database recovery that I would like to have improved. The solution doesn't deal with end-to-end recovery, for example, the way Oracle does. There is some involvement with the DBA, that you would need to actually complete the recovery. 

The usability of the solution isn't the best.

Most other similar solutions support a wide range of storage of aides. This solution doesn't really, at least not to the same extent. This should be improved.

Licensing has been a struggle. It went from bronze, silver to gold. Licensing needs more sophistication. It has features that are sold as separate add-ons. 

Currently, it isn't possible to use anything other than Veritas cloud to back up to. I think today it's important to cover the three major cloud provider: GCP, Azure and AWS.

An area for improvement is the product's performance, especially how long it takes to do a job.

The solution does lack a lot of features, and we're considering switching.

The solution needs to offer more scheduling options so that, for example, I could make a schedule for a backup and have it locate and transfer storage on remote servers. It would be nice if we were able to get consoles automatically working.

The solution has a lack of local storage.

Technical support can be improved.

I would like better pricing and better support. The program is quite expensive and I am not impressed by their technical support. Backup in the cloud can also be easier.

In the future, we would like to see support for virtualized machines.

The implementation could be improved. The server setup is very easy, but some specific client implementation, for example, Oracle or SQL servers, are a little bit complicated. they should offer a bit more assistance with the setup for these particular items.