VictorOps Reviews

4.3 out of 5 stars
 (6)
Anonymous avatar x80
Real User
Cloud Operations Manager at a software R&D company with 1,001-5,000 employees
Sep 07 2016

What is most valuable?

The most valuable aspects of this product are the integration pieces. It is pretty much limitless, and I also enjoy the reporting aspects as I use this product to assist in RCA’s. The most valuable feature of the product is how they allow you... more»

How has it helped my organization?

We are using this product to streamline RCA processes. We make all our engineers enter in notes to a specific monitor we have designated as the issue and then do cross-team collaboration to add notes to that problem. Later we can run reports... more»

What needs improvement?

Because we're in the beta program, we've submitted quite a bit of changes that we'd like for them to do. They actually included us in that process. The only feature that we are currently waiting on right now is really kind of an annoyance... more»
5ba5a7f7 3039 46a9 bc86 945dfa8545f1 avatar
Real User
Manager - IT Operations at a financial services firm with 1,001-5,000 employees
Jun 20 2016

What is most valuable?

The on-call scheduling and the alerting. It completely changed our organization as far as recognizing system-generated alerts and responding to them.

How has it helped my organization?

We have a hundred licenses. I have 93 users in the system right now. All of our teams that have on-call resources are using VictorOps with rotations, schedules and escalations set up. This way, our monitoring systems can use route keys to... more»

What needs improvement?

In reporting, being able to group by alerts and group by products would be good. They should put this in the titles of the alerts that come in, and make the report a little longer or a little more granular. With some of the reporting areas,... more»

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63e1a370 4185 4cd9 b623 635842bfdbca avatar
Real User
ICT Services Manager at a software R&D company with 1,001-5,000 employees
Jul 28 2016

What is most valuable?

We are very satisfied with the tool. We were using a similar tool, but the features were not enough for us. I did some research and found VictorOps, which we then tested. It was perfect, so we decided to go for it. My team as well as other teams are now using the tool. As for me and my team, we use it mainly for our phone alerting. If there are a few... more»

What needs improvement?

One thing which we would like is an improvement to the history log on the main page. There is some history, and I think you can filter it, but the filtering options are not sufficient for us. We would like to have more options. You can find some history records for the previous two or three days, but you cannot dig into them. For example, you cannot find logs... more»
Anonymous avatar x80
Consultant
Senior Consultant - DevOps at a tech consulting company with 1,001-5,000 employees
Aug 21 2016

What is most valuable?

It captures the incidents from New Relic and sends out notification when there is a critical alert.

How has it helped my organization?

Integration with Amazon CloudWatch and New Relic. Most of the AWS applications are monitored using CloudWatch but it cannot notify using sms/call. Integrating with VictorOps has helped the notification across global telephone numbers.

What needs improvement?

User management has to be improved and more user types need to be added as there is currently only Admin or User. The timeline display should be improved as currently you need to scroll down the incident list to find a specific incident. As... more»
C02ffce0 5597 4c85 87c2 12ea5a170e16 avatar
Real User
Product Manager- NessPro at a tech services company with 1,001-5,000 employees
Sep 28 2017

What do you think of VictorOps?

Valuable Features Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred. This reduces communication and error time significantly. It sends a report with the solution for you to perform. • Improvements to My Organization It reduces the communication around CI/CD and production errors in about 90% of the cases and made our support tasks much easier. • Room for Improvement Should have more YouTube webinars. • Use of Solution About three months. • Stability Issues Not at all. • Scalability Issues Not at all. • Customer Service and Technical Support In the initial implementation, we used their guys. It was very quick and responsive. • Initial Setup Straightforward, the system...
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What is VictorOps?

VictorOps is a real-time incident management platform that combines the power of people and data to embolden DevOps teams so they can handle incidents as they occur and prepare for the next one. VictorOps is making on-call suck less by tackling the entire incident lifecycle and sticking with your team through resolution.
VictorOps customers
NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
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