VictorOps Overview

What is VictorOps?
VictorOps is a real-time incident management platform that combines the power of people and data to embolden DevOps teams so they can handle incidents as they occur and prepare for the next one. VictorOps is making on-call suck less by tackling the entire incident lifecycle and sticking with your team through resolution.
Buyer's Guide

Download the IT Alerting and Incident Management Buyer's Guide including reviews and more. Updated: June 2021

VictorOps Customers
NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
VictorOps Video

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Product Manager- NessPro at a tech services company with 1,001-5,000 employees
Consultant
Sends a report with the solution for you to perform

Pros and Cons

  • "Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
  • "Should have more YouTube webinars."

What other advice do I have?

Go for it, it truly is a game changer.
Cloud Operations Manager at a computer software company with 1,001-5,000 employees
Vendor
The most valuable aspects of this product are the integration pieces. I also enjoy the reporting aspects as I use this product to assist in RCA’s.

What other advice do I have?

Play with it, break it down, try to break it as much as you can. Actually do limited production systems, have production systems alerting to it. Play around with the scheduling pieces as compared to the competitors. It's a no-brainer. Everybody that I've ever talked to, the company that has offered me a job, they're actually using VictorOps. I asked, "Why? Why are you using VictorOps?" He said, "Because it's just so damn easy." I haven’t given it five stars because nobody's perfect. It better be laying golden eggs if it's going to get five stars.
Find out what your peers are saying about VictorOps, PagerDuty, Atlassian and others in IT Alerting and Incident Management. Updated: June 2021.
509,641 professionals have used our research since 2012.
Senior Consultant - DevOps at a tech services company with 10,001+ employees
Consultant
The Timeline display should be improved as currently you need to scroll down the incident list to find a specific incident. The on-call and escalation notifications can be easily managed.

What other advice do I have?

I would recommend VictorOps for global distributed support teams. The on-call and escalation notifications can be easily managed as it includes SMS, push notifications, and call out features which we are using. There are also integrations with tools like Amazon CloudWatch, New Relic, and Slack which are also currently used in the company. Overall, we're pretty happy with the SMS, push and call notification features. The timeline is not very user friendly, and a real-time dashboard feature which can show incident numbers, status of the incidents, who is working on them, etc. is missing.
ICT Services Manager at a computer software company with 1,001-5,000 employees
Vendor
We use it to send out phone alerts for critical incident. We're satisfied with the tool.

What other advice do I have?

What was very good is that from the beginning, our VictorOps an account manager, has been working with me almost every day. Whenever I ask for support, he organizes a call and gives me access to a Sandbox, or a testing environment. I would advise any potential user who would like to investigate VictorOps to start using that.
Manager - IT Operations at a financial services firm with 1,001-5,000 employees
Vendor
Our monitoring systems can use route keys to route alerts to the proper groups for escalations alerting.

What other advice do I have?

I would advise you that it was a good choice for us to use VictorOps over a couple of the competitive products that we looked at. The price is very attractive, and the VictorOps folks have been outstanding as far as support goes. You don't feel like a number like with some of the larger companies. The support folks know me by name and the spirit and the culture of the VictorOps company is outstanding. Their customer service is good and the product speaks for itself. It does the job that it's designed to do. The support of the product by the VictorOps folks is outstanding. I would definitely…
Advanced Systems Engineer - 3 at a retailer with 10,001+ employees
Real User
Provides real time incident management and alert paging via email, SMS, or call.

What other advice do I have?

Its the best solution of its type out there, you should go for it.
Buyer's Guide
Download our free IT Alerting and Incident Management Report and find out what your peers are saying about VictorOps, PagerDuty, Atlassian, and more!