Splunk On-Call Benefits

it_user453933 - PeerSpot reviewer
Manager - IT Operations at a financial services firm with 1,001-5,000 employees

We have a hundred licenses. I have 93 users in the system right now. All of our teams that have on-call resources are using VictorOps with rotations, schedules and escalations set up. This way, our monitoring systems can use route keys to route alerts to the proper groups for escalations alerting. Typically most alerts go to my Tier Two SysOps team for initial triage, and then if they need to escalate to a Tier Three enterprise resource provider, the database, Windows OS, Linux OS, or network people can then reroute the VictorOps ticket to them. The value of that is that obviously once that reroute happens the alert starts paging the on-call guys within the appropriate group. This has helped us to drastically reduce our acknowledgement time.

My VP of Operations is ecstatic about the VictorOps product. He has visibility into what's going on, and he can tell that folks are responding to alerts. It drives a level of responsibility. We used to have a problem of folks who would be an hour from their computer when they were on-call. We don't have that problem anymore, because our escalation schedules work, you have the on-call user, the next user in the rotation, their manager, and if they don't all acknowledge, it goes to the VP of operations, and you really don't want him to get your page.

It's driven a level of accountability. When folks are on call, they're responsive, they know that the mean time to acknowledgement timeframe is being looked at and monitored. That's a hugely important aspect of the product. It drives accountability and visibility of mean time to acknowledgement, which is the first piece. The sooner you acknowledgement you have a problem, the sooner you get to the mean time to repair part.

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it_user453879 - PeerSpot reviewer
Senior Consultant - DevOps at a tech services company with 10,001+ employees

Integration with Amazon CloudWatch and New Relic. Most of the AWS applications are monitored using CloudWatch but it cannot notify using sms/call. Integrating with VictorOps has helped the notification across global telephone numbers.

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it_user458064 - PeerSpot reviewer
Cloud Operations Manager at a computer software company with 1,001-5,000 employees

We are using this product to streamline RCA processes. We make all our engineers enter in notes to a specific monitor we have designated as the issue and then do cross-team collaboration to add notes to that problem. Later we can run reports on the entire timeline of the event so we aren’t having to do it twice. I can upload the logs to management for them to review what took place and who were involved in troubleshooting.

Obviously Net TGA and Net TGR are huge in the DevOps community, so one thing that we like to do is see what our NTGA and NTGR are per route, and try to figure out where we have gaps and why we have those types of gaps, whether we have an employee that simply just doesn't answer his on-call, which goes against your NTPA, and then ultimately against your NTPR. Then the reports, obviously for the RCA, our upper management expects to see those media files when issues arise.

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Buyer's Guide
Splunk On-Call
March 2024
Learn what your peers think about Splunk On-Call. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
it_user605826 - PeerSpot reviewer
Product Manager- NessPro at a tech services company with 1,001-5,000 employees

It reduces the communication around CI/CD and production errors in about 90% of the cases and made our support tasks much easier.

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it_user375357 - PeerSpot reviewer
Advanced Systems Engineer - 3 at a retailer with 10,001+ employees

It's provided real time incident management and alert paging via email, SMS, or call. It has also enabled duty rotation and operations management.

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ML
IT Operation Manager at a tech services company with 501-1,000 employees

VictorOps has decreased the meantime to acknowledge an incident management process. Our developers can be on-call faster when we are using this solution. We can fix our incident much quicker.

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Buyer's Guide
Splunk On-Call
March 2024
Learn what your peers think about Splunk On-Call. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.