Vision Helpdesk Archived Reviews (More than two years old)

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Webhost UK
Real User
CTO at a cloud provider with 51-200 employees
Jun 17 2016

What is most valuable?

Multi-company satellite help desk feature to manage our ticketing system for multiple domains more like a white-label support solution, and Blabby Feature use for internal staff communication.

How has it helped my organization?

We got Reseller Hosting , where we offer end use support to our reseller Clients, which is more of white-label help-desk support. Vision help-desk helped us in offering this solution to our customers.

What needs improvement?

Their live-chat support needs work.

What's my experience with pricing, setup cost, and licensing?

There's a one time download cost, and later just $150 for upgrade and setup

Which solution did I use previously and why did I switch?

We used Kayako. We switched due to cost and feature requirements.

Which other solutions did I evaluate?

We compared it to Freshdesk.

What is Vision Helpdesk?

Vision Helpdesk is the only web based Help Desk Software that allows to manage support for multiple companies at one place with single staff portal for all companies and each company having its own client portal. ALL IN ONE customer support help desk software that allows you to manage various channels like E-mail, Web portal, Twitter, Facebook, Phone and Chat everything under single roof.
Vision Helpdesk customers
Riva Tech, StratospherIQ Data Systems, Suprag AG, Thomas Cook, TNM Software, Transition Systems Asia, Uptime Solutions, Volodi, Zakupka, Zen3, Zygote Complete Property Management, Rovia, NAS Insurance Services
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