I find it very user-friendly for my purposes, which is creating business process models that I can publish as HTML pages. It has worked flawlessly for my project, and my clients are able to utilize it as an internal web portal for their process documentation and other needs. 

So far, I'm quite pleased with its performance. While there may be other areas where other products excel, given the vast array of diagrams and use cases that Visual Paradigm supports, I've only employed three or four of its features for my project, and it has proven more than adequate for my requirements.

Visual Paradigm is super user-friendly, especially for new team members. I always have them start with it because the interface is so simple to pick up. They usually spend about six months to a year using only Visual Paradigm before moving on to other tools. We also use the cloud repository for collaborative work, but I've had some trouble with code reviewing and limitations. Sometimes, customers even request the source file or exported XML because it's easier for them to access and review.

We designed the Enterprise Architecture Model in this tool.

Like any reasonable Architecture Tool, it produces standard views and allows passing a file with work in it to others.

Understanding the current state of enterprise architecture, incentives for: changes, backgrounds for strategy, cost savings, and process optimization.