VMware AirWatch Customer Service and Technical Support

Global Mobility Leader at a aerospace/defense firm with 10,001+ employees
Technical support is really awesome. They follow up, they have it 24/7, they handle things in multiple regions. It's not like just one person will be there and they're not responsive. They are responsive, they ensure that they give the right priority to their customers. If it's a critical item, which means it's a showstopper, they do help us immediately and ensure that there is proper follow-up among the team members. It's not like they leave you hanging there. There are very good documented records in terms of what actions have been taken, and what the next engineer is going to come in and do. View full review »
Server Administrator Coordinator at Cairo American College
It's a newer solution and I use it at school so I always rely on their technical support. Sometimes they are great, but sometimes they are not. View full review »
IT Consultant/Program Manager at Thanachart Bank
Tech support is helpful and has quick turn-around for us. View full review »
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