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VMware Horizon 7 OverviewUNIXBusinessApplication

VMware Horizon 7 is the #5 ranked solution in our list of top Virtual Desktop Infrastructure (VDI) tools. It is most often compared to VMware Workspace ONE: VMware Horizon 7 vs VMware Workspace ONE

What is VMware Horizon 7?

Horizon 7 allows IT to deliver virtual or RDSH published desktops and applications through a single platform to end users. These desktop and application services— including RDS hosted apps, packaged apps with VMware ThinApp, SaaS apps, and even virtualized apps from Citrix—can all be accessed from one unified workspace to provide end users with all of the resources they want, at the speed they expect, with the efficiency business demands.

VMware Horizon 7 Buyer's Guide

Download the VMware Horizon 7 Buyer's Guide including reviews and more. Updated: September 2021

VMware Horizon 7 Customers

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VMware Horizon 7 Video

Pricing Advice

What users are saying about VMware Horizon 7 pricing:
  • "It is hard to know for sure. It is definitely in the $20,000 to $30,000 range. It is quite expensive, but you do save money on desktop power, desktop upgrades, etc. You're able to extend the useful life of your previous desktops. Previously, we used to change desktops regularly, and now we just change them when they break."
  • "Its cost is fair. You can go for a free trial, but for initializing a project, you need to purchase a license. There are different types of licenses."
  • "There are different editions available at different cost points."
  • "I don't know about the price. I know there are different tiers with the license, but I'm not sure exactly what it costs anymore."

VMware Horizon 7 Reviews

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MG
Network administrator at a government with 5,001-10,000 employees
Real User
Makes it simpler and faster to deploy new versions and updates and enables us to provide support with the remote control feature

Pros and Cons

  • "One of the most interesting features in the enterprise version is the ability to do some support. There is a feature for remote control and debugging, which is something we didn't have before having Horizon 7 and the enterprise version."
  • "The most important feature that is missing is the ability to do some remote support on the client itself. For example, if somebody has a Horizon client installed on his machine, there should be a way to support his local machine as well. That's because most of the problems can't be solved very often due to the computer or the setup that someone is using on his personal machine. Because a Horizon client is already installed on the machine to access the environment, it would be nice if the client itself possessed some sort of remote control tool in it so that if needed, we could support both the virtual setup and the actual setup of the machine. It pretty much does everything well. It is mostly the support aspect that can be improved. You have perfect control over your in-house environment. You have a solution that can pretty much be used anywhere, but you have no control over the machine that's being used to access your environment. Definitely, that's where most of the features are lacking. There should be an option for remote control and maybe some options for conformity."

What is our primary use case?

We are using it to provide our users with a personalized desktop experience when they're working remotely, especially during the pandemic.

We are using its latest version. We usually deploy it on-prem, but I know that there is a possibility to put it on the cloud.

How has it helped my organization?

It is simpler and faster to deploy new versions and updates. It is also easier to make sure that everybody is using a standard image or a standard setup.

What is most valuable?

One of the most interesting features in the enterprise version is the ability to do some support. There is a feature for remote control and debugging, which is something we didn't have before having Horizon 7 and the enterprise version.

It is safer in terms of viruses and other types of attacks. If a machine ever becomes compromised, you can just destroy it immediately by logging off and having it recomposed.

What needs improvement?

The most important feature that is missing is the ability to do some remote support on the client itself. For example, if somebody has a Horizon client installed on his machine, there should be a way to support his local machine as well. That's because most of the problems can't be solved very often due to the computer or the setup that someone is using on his personal machine. Because a Horizon client is already installed on the machine to access the environment, it would be nice if the client itself possessed some sort of remote control tool in it so that if needed, we could support both the virtual setup and the actual setup of the machine. It pretty much does everything well. It is mostly the support aspect that can be improved. You have perfect control over your in-house environment. You have a solution that can pretty much be used anywhere, but you have no control over the machine that's being used to access your environment. Definitely, that's where most of the features are lacking. There should be an option for remote control and maybe some options for conformity. For example, if somebody installed the Horizon client on their shared computer, there could be some safety features or safety checks that were implemented in the client itself to make sure that the person using it is not using a compromised machine or something like that.

Its integration with third parties can be improved. Sometimes, there is a lack of integration with third parties. For example, we had issues at some point with Adobe products running in virtualization. I know they have a very hard time running in a virtualized environment and performing correctly. They work, but they're very slow, and they're hard to support.

For how long have I used the solution?

I have been using this solution for probably close to two years.

What do I think about the stability of the solution?

The solution is very stable. It is very robust. The most fragile factor is the actual VM or the OS that you run on it. You might have a good virtual desktop solution, but if your VM that is running has an actual bug in it, such as a faulty patch or a problem that has to do more with software, then you're stuck with it anyway. 

What do I think about the scalability of the solution?

Its scalability is very good based on what I have seen so far. It is easy to scale it up or down, and I haven't seen any constraints of any kind.

Usually, at any given time, there are close to a hundred users who are using it. It is used by all departments. We use it everywhere, and it is used extensively. We don't really plan to extend it because it is already fulfilling all of our needs, so we don't need to upscale or downscale it. It is just perfect right now for our needs.

How are customer service and technical support?

It often depends on who you end up with. I've seen some people who go the extra mile and solve your problems really easily and quickly. If they don't have a solution, they'll make sure that somebody is able to help you. I've also seen the complete opposite at times where you have trouble trying to get follow-ups. It really depends on who's handling your case, and the fact that their support center is in India doesn't always help. I don't know if it's a language barrier or a social barrier or something else, but it's not easy. They are on the better side than the worst, but there is definitely room for improvement.

Which solution did I use previously and why did I switch?

We were using Horizon 5. Before that, I've used different technologies but not in this environment. I've used a Citrix Metaframe in a different environment and not at this job.

How was the initial setup?

It was very straightforward. It was a lot simpler than previous versions.

What about the implementation team?

It was an in-house job. We were using Horizon 5, so we already had some experience with the product.

For its maintenance, one or two people are enough.

What was our ROI?

We have definitely got an ROI.

What's my experience with pricing, setup cost, and licensing?

It is hard to know for sure. It is definitely in the $20,000 to $30,000 range. It is quite expensive, but you do save money on desktop power, desktop upgrades, etc. You're able to extend the useful life of your previous desktops. Previously, we used to change desktops regularly, and now we just change them when they break.

What other advice do I have?

If you're currently looking for a solution that's in-house, it's a great solution. If you're looking into something that's more cloud-based, then you should definitely try a successor, which is a Horizon 8 or Horizon Air.

I would rate Horizon 7 an eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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ITCS user
Manager at a tech services company with 10,001+ employees
Real User
Top 5Leaderboard
An easy initial setup with a good unified gateway and very good technical support

Pros and Cons

  • "VMware is a hyper-converged infrastructure model. Therefore, for scaling it you just add more servers to it in the inputs. It's rather straightforward."
  • "I would love to see so they can actually allow the use of Linux, from a hosting environment as well as from a VDI client environment."

What is most valuable?

Horizon actually has been working well in the current pandemic situation. Originally, we had clients deployed in our infrastructure. Now, once working from home or remote working has been imposed, we deployed a Unified Gateway. It's simply one more component of Horizon, and it allows us to give access over the public IP so that those people at home get the same environment itself as they work from their home without causing any user experience problems. There were no additional licenses required for that job either, which was nice.

What needs improvement?

I would love to see so they can actually allow the use of Linux, from a hosting environment as well as from a VDI client environment. If I can actually host Linux instances as VDIs with the same features as what I get on Windows and have all the key components, like the Composer, database, or the connection services, that would be ideal. Often, ransomware and attacks usually target Windows, therefore, if I'm on Linux, at least I'll have some level of comfort or a buffer against danger.

For how long have I used the solution?

VMware Horizon was deployed around one and a half years ago in my infrastructure.

What do I think about the stability of the solution?

We do not have any problems with the stability part of it. It doesn't crash or freeze. It's not buggy and it doesn't have any glitches. It's reliable.

What do I think about the scalability of the solution?

VMware is a hyper-converged infrastructure model. Therefore, for scaling it you just add more servers to it in the inputs. It's rather straightforward. 

How are customer service and technical support?

We've had a couple of calls with technical support. They're very good, from what I have experienced. We are quite satisfied with their level of knowledge and responsiveness.

How was the initial setup?

The initial setup is somewhat okay. They're not too complex. There are various components that have to be installed and configured, and therefore a little bit of expertise is required. It's not dead simple. You do need some background.

Ours was a smaller deployment and it's supposed to host around 800 different current virtual instances. Starting from the backend stack to going live, it took approximately two weeks overall.

What's my experience with pricing, setup cost, and licensing?

It is more economical than purchasing each license individually. If you purchase vSphere Enterprise plus vSAN, then vROps, and then Horizon, it's going to be a large cost. If you do this logic, it will be very cheaper, because they did not charge us separately for the vSphere or vSAN or vROps with this. You buy the number of seats irrespective to how much hardware you run on, they will not charge you more. That's the benefit.

What other advice do I have?

We aren't on the latest version of the solution. We're at minus one right now. The final upgrade has not been done due to the pandemic situation.

In our kind of environment, it's just more of a media use case, so we used it and it made sense. If you have variable workloads, not a uniform workload, then it might not go under the licensing for just VDIs, asVDIs specifically cover your operating system instances as well as uniform with the VDI clients. If it is a uniform VDI client, such as all Windows 10 systems for users to log in, like on host environment, or it's all a server farm, etc., for those kinds of environments, Horizon is a no brainer. 

A company should go for it. I'd recommend it. It is a good solution to work with.

Overall, I would rate the solution eight out of ten. For the most part, we've been quite satisfied with the results.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about VMware Horizon 7. Get advice and tips from experienced pros sharing their opinions. Updated: September 2021.
542,029 professionals have used our research since 2012.
SB
Datacenter Specialist at a tech services company with 51-200 employees
Real User
Top 20
It is stable and easily scalable, but remote connection and load balancing should be better

Pros and Cons

  • "It is stable and easily scalable."
  • "The remote connection, bandwidth usage, and error connection can be improved. Working with the load balancer sites should also be improved. For example, with Horizon, we can use two clients with a one megabit connection, but with Citrix, we can use four or five clients with the same bandwidth through ICA protocol. VMware must improve remote connection, connection stability, and load balancing."

What is our primary use case?

We use this solution for virtual desktop infrastructure and remote desktop connections on client sites with 18 clients or end-user devices.

What is most valuable?

It is stable and easily scalable. 

What needs improvement?

The remote connection, bandwidth usage, and error connection can be improved. Working with the load balancer sites should also be improved. For example, with Horizon, we can use two clients with a one megabit connection, but with Citrix, we can use four or five clients with the same bandwidth through ICA protocol. VMware must improve remote connection, connection stability, and load balancing.

For how long have I used the solution?

I have been using this solution for five or six years. 

What do I think about the stability of the solution?

VMware is stable. We don't need to switch after installation, but for one area, the connection stability is currently lower than other solutions. We tested it, and one connection from the load balancer or the firewall needs to be improved.

What do I think about the scalability of the solution?

It is easily and quickly scalable and expandable. 

Which solution did I use previously and why did I switch?

We are also Citrix Platinum partners. We are using Citrix solutions and desktop. When we create a project, we give our clients options and considerations between Citrix and VMWare. They choose after that.

For one building or two buildings that are nearby, or one local site, we prefer Horizon Seven. If end users are connected to VDI desktops or other Citrix services or if they are using a load balancer like NetScaler, for coming from outside to the inside of corporate, we are using Citrix VDI because of the ITA protocol.

How was the initial setup?

The initial setup is quick and easy, but after that, you must configure user groups, machine groups, and delivery groups. It also requires some scripting and other tweaks, but the initial setup is easy for VMware Horizon.

The deployment duration depends on the number of users. For example, for 1,000 end users, you need redundancy servers for VMWare Horizon, and you need other servers for connecting to vCenter. Load balancing depends upon the client's sites. For example, for 10 users, I can make a connection locally in 45 minutes to one hour, but for 1,000 end users from different sites, it can take two to four days. If the complexity is high, it can take one month.

In terms of the staff required for deployment and maintenance, it depends on the end users and requirements on the customer site. I can complete installation myself, for example, of up to 100 users on one site. If more sites and more configurations are needs, it is a team job. It depends on the end users and customer expectations.

What other advice do I have?

I would rate VMware Horizon 7 a seven out of ten. If it becomes stronger like the Citrix ICA protocol, it would easily be a ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Omar Al-Qaysie
Senior Chief Engineer at ministry of electricity
Real User
Top 5Leaderboard
Stable, fair cost, and supports multi-user environments and all kinds of virtual machines and operating systems

Pros and Cons

  • "It is a stable solution. It is wonderful for multi-user environments, and it supports different virtual machines and operating systems. You can go for any kind of virtual machine. It has many features, especially for a call center. You don't have the issue of computers going down from time to time. You just need to copy the virtual machine to deploy it. You also don't need many people to maintain computers. With Horizon 7, you just need one or two people."
  • "It is a little bit complex. You need a little bit of experience with ESXi installation and VMware before using this solution. You cannot directly jump to this solution. It also requires training. After you get trained, you can do anything with Horizon 7. In terms of features, it has been sufficient for my needs, but it can always have more features. They can maybe merge the servers. They can give the Horizon 7 server in one package with ESXi."

What is our primary use case?

We used this solution for a complaint management and support system. The project was a combination of Horizon 7, VMware, Oracle Database, Apex, and GlassFish. Most of them were deployed on Linux or Windows, and we implemented a center to manage the VMware cluster.

The main software, based on Oracle Database, gave the operator a terminal and different kinds of forms for entering the data that they got from the customers. The virtual machines were based on Horizon 7. We completed this project in 2018, and it is still working.

What is most valuable?

It is a stable solution. It is wonderful for multi-user environments, and it supports different virtual machines and operating systems. You can go for any kind of virtual machine.

It has many features, especially for a call center. You don't have the issue of computers going down from time to time. You just need to copy the virtual machine to deploy it. You also don't need many people to maintain computers. With Horizon 7, you just need one or two people. 

What needs improvement?

It is a little bit complex. You need a little bit of experience with ESXi installation and VMware before using this solution. You cannot directly jump to this solution. It also requires training. After you get trained, you can do anything with Horizon 7.

In terms of features, it has been sufficient for my needs, but it can always have more features. They can maybe merge the servers. They can give the Horizon 7 server in one package with ESXi.

What do I think about the stability of the solution?

It is stable. We didn't have any issues.

What do I think about the scalability of the solution?

If you are a small business, and you can easily grow from, let's say, 10 people to maybe 30 or 60 people. You can buy and scale based on your needs.

In terms of the number of users, we have four groups of operators who use this solution. Each group has six to seven users.

How are customer service and technical support?

Their technical support is good. We faced an issue after deploying the product, and in less than 24 hours, we got a response from VMware. Everything was good.

How was the initial setup?

You need to get trained and have a license to be able to deploy it.

What about the implementation team?

We deployed it on our own. I take care of its maintenance.

What's my experience with pricing, setup cost, and licensing?

Its cost is fair. You can go for a free trial, but for initializing a project, you need to purchase a license. There are different types of licenses.

What other advice do I have?

You should know why you need this solution. Before working with Horizon 7, you should have at least three to six months of experience with VMware and ESXi. You also need to get well trained in Horizon 7. 

I would rate VMware Horizon 7 an eight out of ten. It is a stable and feature-rich solution at a fair price.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Cristiano Cumer
Systems Engineer at a university with 201-500 employees
Real User
Top 10
Modern, integrates well, and highly stable

Pros and Cons

  • "The benefits of this solution are that it is modern and it works perfectly well with the rest of the VMware environments we have. Having this vertical integration is what matters to us as an organization and this solution excels in this area. You deploy it and it works without much hassle."
  • "The multimedia playback is not very good and they could improve it by increasing the quality."

What is our primary use case?

We use this solution for delivering virtual desktops and applications.

Currently, we are using version 2006 which has an older model of provisioning and there are some compatibility issues that we are going to solve in the coming months. The latest version is 2103. However, there is not much difference between 2006 and 2103 it is almost the same.

The small differences are in adjunct functionality and regarding the transference relationship between domains. 

What is most valuable?

The benefits of this solution are that it is modern and it works perfectly well with the rest of the VMware environments we have. Having this vertical integration is what matters to us as an organization and this solution excels in this area. You deploy it and it works without much hassle.

What needs improvement?

The multimedia playback is not very good and they could improve it by increasing the quality.

In an upcoming release, there could be more integration support for Linux and better Linux user profile management. This is a feature we use in the universities but most other normal businesses will not be interested in Linux. 

For how long have I used the solution?

I have been using this solution for approximately six years.

What do I think about the stability of the solution?

95% of the features work without any issues and 5% of them have issues that are normally difficult to pinpoint. However, since these small issues can normally be corrected by support, this solution's stability rating is high.

What do I think about the scalability of the solution?

We have 5,000 users on the system but only 200 of them are using it together at the university. Scalability was not ever an issue.

How are customer service and technical support?

We have contacted technical support and they have been responsive.

How was the initial setup?

The initial setup is a moderate level of difficulty.

What about the implementation team?

We did the implementation of the solution.

Which other solutions did I evaluate?

In my organization, we use a lot of VMware solutions for vertical integration and have evaluated other solutions, such as Citrix.

What other advice do I have?

I would have said this solution needs to improve in profile management a couple of years ago because VMware does not have profile management that works out of the box. However, this issue was solved by Microsoft by releasing a solution that works very well with VMware Horizon.

Those who are wanting to implement this solution should consider the Cloud offerings for VMware Horizon. There is a possibility it could cut the time for delivery and it is more scalable. You will not have scalability issues.

I rate VMware Horizon 7 an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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IG
Manager - Technical Services at a tech services company with 501-1,000 employees
Real User
Top 20
Handles graphic-intensive applications well, and it's easy to scale

Pros and Cons

  • "VMware Horizon 7 has its proprietary Elastic streaming protocol, which is very good for delivering VDI."
  • "I would like to see seamless integration with the cloud because right now, the dependency is on the cloud providers."

What is most valuable?

VMware Horizon 7 has its proprietary Elastic streaming protocol, which is very good for delivering VDI. It helps with graphic-intensive applications.

The experience is seamless for graphic-intensive applications using this particular protocol.

What needs improvement?

It's difficult to recall any areas that need improvement. 

They are growing now, in particular with this VDI domain. VMware is now introducing new products and features, and they are onboarding new customers.

There are many competitors in the market. All of the Media in Apple products delivery is seamless. 

They need to advertise the product well and focus on their core features. 

They need to market accordingly and they will have a good future and a good experience for the end customers.

I would like to see seamless integration with the cloud because right now, the dependency is on the cloud providers. I would like to see them have their own cloud environment on any public cloud. Right now, it is split between the public cloud and the VMware cloud environment. If they could deliver a solution that integrated all of the components then it would be great. They would not have to manage two different consoles but rather, a single implementation and a single console.

For how long have I used the solution?

I have been working with VMware Horizon 7 for more than one year.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

It's easy to scale. Once you have it in your environment it's can be easily scaled.

How are customer service and technical support?

Technical support is good.

How was the initial setup?

The initial setup is straightforward.

If the customer already has a VMware virtualized platform then it's a seamless deployment.

Even the ordering and packaging is simple because it can be combined with the server virtualizing platform. You just order a one-part code that includes everything in that solution, including the VDI platform.

It can take approximately one week to deploy if it is on-premises, and if on the cloud, depending not the workload, it can take a day or two.

What other advice do I have?

They have both options of deployment models. If it is on-premises, it's as per their proprietary prerequisite. With the cloud, they have AWS and Microsoft Azure.

I would recommend VMware Horizon 7 if the customer already has the VMware virtualized environment in place.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
JF
IT Consultant at a tech services company with 11-50 employees
Consultant
Top 20
Integrates well with other systems, and is stable

Pros and Cons

  • "We like that VMware is the top competitor in virtualization."
  • "There are some issues with RAM in the system."

What is our primary use case?

We are selling this solution, but my position is in IT. I provide technical support to our clients.

Our customers use this solution for virtualization.

What is most valuable?

We like that VMware is the top competitor in virtualization. Many customers have this technology for virtualization.

It integrates well with other systems.

What needs improvement?

There are some issues with RAM in the system. There are also some issues with Windows 10, which is running the platform.

Windows 10 has several applications that are available from the Windows Store, and these applications may not work correctly.

We would like to see some of the features that are offered in the highest edition also included in the Standard Edition.

The higher edition has some tools or functions that are called Horizon Smart Policy. It is a very good function that should be included with the standard edition. 

For how long have I used the solution?

I am certified in this product.

What do I think about the stability of the solution?

It's a stable solution now. With the latest version, it is very stable. It is now moving to Horizon 8, which has made a lot of changes.

How was the initial setup?

Because it is our job, it is not difficult. We have experience when it comes to implementing Horizon for our customers.

It is important in the beginning that you have some experience or some kind of training.

What's my experience with pricing, setup cost, and licensing?

There are different editions available at different cost points.

What other advice do I have?

I would rate VMware Horizon 7 a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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AC
End User Compute Architect at a tech services company with 1-10 employees
Real User
Top 5
Great stability and scalability, and helpful for managing remote access and a great number of desktops

Pros and Cons

  • "The most valuable features are the ability to manage a great number of desktops at once and the remote access for users who are working from outside of the office or from a different office in the country."
  • "The remote application features have some room for improvement."

What is our primary use case?

We essentially use it to enable remote workers.

What is most valuable?

The most valuable features are the ability to manage a great number of desktops at once and the remote access for users who are working from outside of the office or from a different office in the country.

What needs improvement?

The remote application features have some room for improvement.

For how long have I used the solution?

I've dealt with Horizon 7 for as long as it has been out.

What do I think about the stability of the solution?

Its stability is great.

What do I think about the scalability of the solution?

Its scalability is great.

How are customer service and technical support?

Their tech support is good. It used to be better. It has dropped off a little bit, but it is good.

How was the initial setup?

The initial setup of Horizon 7 (and Horizon 8) is fairly straightforward for the infrastructure. Getting the use cases for each desktop pool can be a challenge.

What's my experience with pricing, setup cost, and licensing?

I don't know about the price. I know there are different tiers with the license, but I'm not sure exactly what it costs anymore.

What other advice do I have?

I would advise defining your use cases before you start.

I would rate VMware Horizon 7 a nine out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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