VMware NSX Customer Service and Technical Support

Andres Hurtado
Director with 51-200 employees
Their technical support is great but I believe that it also has to do with the relationship that we've built with the technical support staff. We're not afraid to have conversations. Most people try to figure things out by themselves but we don't hesitate to reach out to technical support. They have an intelligent team. View full review »
Technolo19ac
Technology Manager
We haven't had to use their technical support yet, which is a good thing. View full review »
Paul Walsh
VMware Administrator at Ryanair
We haven't had any problems to contact tech support about yet. View full review »
Learn what your peers think about VMware NSX. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,617 professionals have used our research since 2012.
Solution2aa6
Solutions Architect at a retailer with 10,001+ employees
I never had to use their technical support. View full review »
reviewer1333941
Network Practice Lead at a tech services company with 11-50 employees
We have not had any reason to call technical support at this stage. Community support seems ok. View full review »
Archtct10001
Architect at Computacenter
Their technical support team is firm. It's mature, and they've got a good support team. View full review »
Frederic Giovannacci
System Engineer at GIP SIB
The technical support is good. We have encountered several problems with NSX, and every time, support has found the solution to resolve the issue. View full review »
Evgeniy Stepanov
Engineer at DataLine - лучшая команда виртуализации VMware 2015
We use technical support but not for NSX. We don't have any trouble from NSX and we, therefore, don't need technical support. View full review »
Sysadm654651
System Administrator
We have needed to use their technical support. We've have had good and bad experiences with them. We don't always find them to be so impactful. Sometimes the support guy isn't so on top of resolving the issue and it can take a while to sort out. View full review »
DeptMgr4ea4
Dept. Manager at a financial services firm with 10,001+ employees
Their technical support is very good. They help us figure out solutions when we have problems. View full review »
Engineered72
Engineer at a comms service provider with 10,001+ employees
We have not used technical support. View full review »
SysEng189856
System Engineer at a tech services company with 501-1,000 employees
I have no contact at the moment with VMware support about NSX. View full review »
reviewer1299408
Sr. Technical Specialist at a retailer with 10,001+ employees
The technical support team is good. View full review »
SystemEn1ee7
System Engineer at a tech services company with 5,001-10,000 employees
We haven't used technical support. View full review »
Learn what your peers think about VMware NSX. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,617 professionals have used our research since 2012.