VMware NSX Customer Service and Technical Support

Andres Hurtado
Director with 51-200 employees
Their technical support is great but I believe that it also has to do with the relationship that we've built with the technical support staff. We're not afraid to have conversations. Most people try to figure things out by themselves but we don't hesitate to reach out to technical support. They have an intelligent team. View full review »
Technolo19ac
Technology Manager
We haven't had to use their technical support yet, which is a good thing. View full review »
MichaelGonzalez
VMware NSX Engineer at a tech services company with 201-500 employees
So far, I've had very good tech support. A lot of the guys we talk to are very knowledgeable, and if they don't know it, they're able to talk to others within their group that will know it. So I've gotten very good results from them. View full review »
Find out what your peers are saying about Cisco Catalyst Switches vs. VMware NSX and other solutions. Updated: September 2019.
366,756 professionals have used our research since 2012.
Paul Walsh
VMware Administrator at Ryanair
We haven't had any problems to contact tech support about yet. View full review »
John Statt
Senior Solutions Architect at SMP
From a tech support standpoint, as with most VMware text support, the people that we get a hold of on the phone are generally very knowledgeable of the product and have the ability to actually help us through whatever issue we have. We try not to spin our wheels too much. We do try to dig in as much as we can, but as soon as we understand we've gone beyond our limitations we get them on the phone and we've never had an issue trying to get the support we need. View full review »
Todd Gould
Solutions Architect at IronBow Technologies
All my customers seem to be very happy with the technical support. Anytime they call up, everything is very responsive and the engineers are intelligent. They know how to help them solve their problems. View full review »
Luke Kesselring
EVS Engineer 3 at Cabela's
It's great, if we have any problems at all, we give them a call. If there's something that's new that we're trying to figure out, they're real good about helping us out. View full review »
Denis FERRAND
Head of EMEA Strategic Alliances at Arrow Electronics, Inc
Their technical support is good. It's a complex solution and they're there to help with anything that comes up. View full review »
DarrylShorts
Infrastructure Architect
The tech support for NSX is awesome. We are a premier production customer for VMware, therefore the tech support and the tech support representatives don't start a lower level. We start at the mid-level of the tech support engineers. Thus, we get answers very quickly. We also work with our technical account manager who knows what we're doing and what we've got coming up, so he's able to push things for us on the tech support side. Our tech support's awesome. View full review »
Solution2aa6
Solutions Architect at a retailer with 10,001+ employees
I never had to use their technical support. View full review »
Frederic Giovannacci
System Engineer at GIP SIB
The technical support is good. We have encountered several problems with NSX, and every time, support has found the solution to resolve the issue. View full review »
Archtct10001
Architect at Computacenter
Their technical support team is firm. It's mature, and they've got a good support team. View full review »
Tom Bowles
Network Engineer
Sometimes, it can be difficult to get to a higher level engineer if you need to, but it takes some work to make that case. Usually it happens, but it's a little difficult. View full review »
Evgeniy Stepanov
Engineer at DataLine - лучшая команда виртуализации VMware 2015
We use technical support but not for NSX. We don't have any trouble from NSX and we, therefore, don't need technical support. View full review »
Sysadm654651
System Administrator
We have needed to use their technical support. We've have had good and bad experiences with them. We don't always find them to be so impactful. Sometimes the support guy isn't so on top of resolving the issue and it can take a while to sort out. View full review »
Tarsio Moraes
Cloud Engineer at IBM
Tech support is nice. It could be a little bit better. Simple, since this is a new product, you don't have too much specialists over the world. Because it is a mix between the virtual world with VMs, and now networks, it's networking virtualization. So, VMware with NSX is being a pioneer. They are improving their support every day. View full review »
DeptMgr4ea4
Dept. Manager at a financial services firm with 10,001+ employees
Their technical support is very good. They help us figure out solutions when we have problems. View full review »
Engineered72
Engineer at a comms service provider with 10,001+ employees
We have not used technical support. View full review »
SysEng189856
System Engineer at a tech services company with 501-1,000 employees
I have no contact at the moment with VMware support about NSX. View full review »
SystemEn1ee7
System Engineer at a tech services company with 5,001-10,000 employees
We haven't used technical support. View full review »
Find out what your peers are saying about Cisco Catalyst Switches vs. VMware NSX and other solutions. Updated: September 2019.
366,756 professionals have used our research since 2012.
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