VMware Service Manager Competitors and Alternatives

Read reviews of VMware Service Manager competitors and alternatives
Servicenow
ServiceNow
08bfa2ab 50ed 4165 98b4 28b1d82af1f7 avatar
Real User
Business Intelligence Analyst & Developer at a engineering company with 1,001-5,000 employees
Nov 21 2016

What is most valuable?

ServiceNow gives you the opportunity to customize your portal according to your needs using the most recent frameworks such as bootstrap, AngularJS, jQuery, etc., or to simply code HTML tags or JavaScript. It contains some internal... more»

How has it helped my organization?

* Optimisation of service delivery across the supply chain. * Better reliability and quality of service. * Improved customer satisfaction and relationships. * Our IT homepage improved how we order products internally, making it smooth.

What needs improvement?

The Project Management with Resource Management feature is an area with room for improvement. The timecard are not being considered when a resource is working on two projects and contains vacations or out of office days. The reports should be... more»
Unnamed
Freshworks
5703044b e042 4146 ae86 a615d3f97a99 avatar
Reseller
Presales Engineer at a tech services company with 51-200 employees
Feb 22 2017

What is most valuable?

The most valuable aspect of the solution is the user experience. Indeed, it's pretty simple to use, mobile-friendly, and nicer than many helpdesk solutions. Moreover, agents and requesters can use the Freshservice iOS/Android app to interact... more»

How has it helped my organization?

It's allowed us to have a better management of our processes, including new-employee hires, device management, and equipment loan to customers and prospects.

What needs improvement?

We would like to have chat as a support channel in order to enjoy the same benefit of real-time support that Freshdesk has.

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