VMware Service Manager Overview

VMware Service Manager is the #3 ranked solution in our list of top License Management tools. It is most often compared to ServiceNow: VMware Service Manager vs ServiceNow

What is VMware Service Manager?
VMware Service Manager automates IT Service Management by providing a powerful workflow engine to drive IT Service processes.
Buyer's Guide

Download the IT Asset Management Buyer's Guide including reviews and more. Updated: May 2021

VMware Service Manager Customers
Seventy Seven Energy Inc., Symantec, KBC, Vodafone, Region Hovedstaden, Bank Audi, Hewlett-Packard, BT Global Services, Edogawa City Council, HDFC Bank Limited, Bank Al Bilad, ABN AMRO N.V. Singapore, Savvis, Abu Dhabi Ports Company, SAP AG, Fundaments, T-Systems
VMware Service Manager Video

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Global manager at Faurecia
It needs to improve user roles and access rights. It provides us with improved maintenance cycles.

What is our primary use case?

Manufacturing execution systems (MES) for production sites (production declaration, shipment, logistics systems, and data transfer) on Windows server.

How has it helped my organization?

It provides us the following: A better utilisation of the hardware  More flexibility Improved maintenance cycles A system overview.

What is most valuable?

Flexibility Graphical user interface (GUI) Multi-language features Stability over a long periods of time Communication with an editor

What needs improvement?

Improvements of user roles and access rights Time zone handling Online help

For how long have I used the solution?

Three to five years.
ITCS user
Principal Consultant at a tech services company with 501-1,000 employees
We've found the Service Desk and Workflow modules to be the most valuable features, but customer-specific tools customization needs improvement.

Valuable Features:

The Service Desk module and the Workflow module, which is extremely powerful.

Room for Improvement:

Graphical User Interface looks a little bit old-school Way of customizing the tool according to the customers needs

Use of Solution:

I have four years of practical experience in implementing the tool and providing training to several customers.

Deployment Issues:

No, if you follow the prerequisites correctly.

Stability Issues:

No issues encountered.

Initial Setup:

No, if you follow the prerequisites correctly.

Cost and Licensing Advice:

The product is not developed anymore in this current version because VMware stopped the development of it. Support is still provide by VMware until 2017. A British company called Alemba…
Find out what your peers are saying about VMware, ServiceNow, BMC and others in IT Asset Management. Updated: May 2021.
512,221 professionals have used our research since 2012.
IT Administrator at a media company with 51-200 employees
Overall a good solution for cloud environments

Valuable Features:

Simplicity and Flexibility, these are its major plus points making it one leading industry solution for deploying cloud environments.

Room for Improvement:

Still new in the market and alot of its features are still not yet explored. Because of that not much professionals are working with it.
Buyer's Guide
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