VMware Software Defined Data Center Customer Service and Technical Support

AmrHafez
Pre-sales Consultant at Beta IT
The technical support for this solution is perfect. They are very co-operative. View full review »
EmanueleSparacino
IT Architect at Poste Italiane
I cannot say very much about the post-sale support team because they normally speak with the customers directly, and we are not advised of the problem. View full review »
Hatim Ali
System Administrator at IMC
We have not needed to contact technical support regarding this solution. View full review »
Find out what your peers are saying about Azure Stack vs. VMware Software Defined Data Center and other solutions. Updated: January 2020.
397,082 professionals have used our research since 2012.
Solomon Adebamowo
Techincal Sales Manager at ENTAP TECHNOLOGIES LTD
The technical support for this solution used to be very good, but I found that it has been weakening. They have given up the practice of giving out Action Plans, which were ways of explaining the problem and finding a solution. They don't seem to want to go the extra mile anymore. The knowledge base for this solution is easily accessible and you can solve many problems using it. If you have been using VMware for a long time and you come across an error then you can go to the knowledge base to search for a resolution. Most of the time, customers rely on people who have been using VMware for a long time, and who have experience with different kinds of issues, to help solve their problems. View full review »
reviewer1206975
Technical Administrator at a tech services company with 11-50 employees
My experience with technical support has been varied. It depends on the kinds of hardware because some of them do not have precise knowledge. In general, it is good because they pick up the issue and give you the insight to deal with it. View full review »
Bunmi-Sadiq
IT Supervisor at WACT
We've been in touch with technical support on a couple of occasions. It was excellent. They were able to provide solutions to every issue we had. View full review »
DenisDI SANTO
Senior System Engineer at Clinique Pasteur
We rarely speak with technical support, but it is good. We have had no problems with them. View full review »
Mohamed Zein
Datacenter TeamLeader at Crystal Neworks Egypt
The technical support is very good. There are three levels of support and they have helped me with special cases or issues. View full review »
Aurelio Rodas
‎IT Specialist at Softshop s.a
The tech support team has a lot of practical experience. View full review »
Find out what your peers are saying about Azure Stack vs. VMware Software Defined Data Center and other solutions. Updated: January 2020.
397,082 professionals have used our research since 2012.