VMware SRM Customer Service and Technical Support

ChukwuemekaOnyemelukwe
Infrastructure Administrator - Server, Storage & Virtualization at a tech services company with 51-200 employees
The only time we've contacted VMware support was in a case where we had some virtual machines mistakenly deleted and they needed someone who was very experienced in VMware virtualization, someone who understood working from the command line in the process. They needed to do some troubleshooting from the command line. I was very new to VMware virtualization solutions at that point, so I had to contact support. But anyway, that was a long time ago, about 4 -5 years back, and I have not been in contact with them at support. View full review »
reviewer1315926
Senior System Engineer at a tech services company with 11-50 employees
I have not recently been in touch with technical support. In the past, I have found that they solve problems on time, although it depends on the support contract that the customer has. View full review »
Mourad Koudir
Consultant-Instructor at Flexdata
Technical support from VMware is good and I would rate them an eight out of ten. View full review »
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SoheylNorozi
IT Consultant at a tech services company with 51-200 employees
I have not been in contact with technical support. Usually, I get help from the community. The forums and websites are great for getting help. View full review »
MuathAlhwetat
SAN and UNIX Administrator at a comms service provider with 1,001-5,000 employees
Technical support is amazing. They have a great background in VMware issues and engineering. View full review »
Rakesh-Patel
Consultant at Ashtech Infotech (India) Pvt.Ltd.
We have been in touch with technical support once or twice and we are happy with them. View full review »
reviewer1261665
VMware Software Engineer at a insurance company with 10,001+ employees
I'm satisfied with the technical support we've received. View full review »
Find out what your peers are saying about VMware, Veeam Software, Dell EMC and others in Disaster Recovery (DR) Software. Updated: June 2020.
426,617 professionals have used our research since 2012.