VMware SRM's technical support is very good.

Technical support is good. We've been very pleased with the responsiveness and helpfulness. 

The escalation matrix seems to depend on who gets the tickets. There are many articles due to AI, so the customer service and support want you to go through those first, even when you need immediate support. It also depends on your package. Weekend support is limited (Monday-Friday), which isn't ideal for disaster recovery. For disaster recovery, we want 24/7 support.

But once we get to an actual support person, it's good.

I would rate the technical support as an eight out of ten.

We rarely contact VMware's technical support team as we can manage most issues with our technical support capabilities. Sometimes, we escalate a few incidents to them. We receive good support services.

VMware offers excellent support for its products, and we haven't encountered any noteworthy issues or negative experiences in our interactions with their support team.

The technical support is great. VMware staff help with deploying and testing. In terms of building storage clusters, metro clusters, stretch clusters across sites so that, you get all of the benefits of a local cluster, but they're deployed between the lines and the DR side. It's a fantastic technology and VMware provides you with their best people.

We have found that the technical support team are not always competent enough to help with our issues, and often have to escalate them.

Support is good, although we would like them to be faster. 

I have communicated with the solution's technical support. I rate the technical support a five out of ten.

VMware SRM’s technical support is good.

The only time we've contacted VMware support was in a case where we had some virtual machines mistakenly deleted and they needed someone who was very experienced in VMware virtualization, someone who understood working from the command line in the process. They needed to do some troubleshooting from the command line. I was very new to VMware virtualization solutions at that point, so I had to contact support. But anyway, that was a long time ago, about 4 -5 years back, and I have not been in contact with them at support.

As a vendor, I did not have contact with technical support.

The solution's technical support is excellent.

Technical support is very good.

Very good. They are very eager to support the customer and, more than just wanting to close the ticket, they strive for customer satisfaction.

Whenever we have an issue or need help, we raise it directly to VMware.

VMware customer service is great.

VMware technical support really delivers.

The solution's technical support is not bad since they are responsive. My company successfully resolved most issues we faced while working with the product. My company had raised only one or two issues with VMware, and they had successfully resolved our issues.

I rate the technical support a seven to eight out of ten.

VMware's vendor support was good. I rate VMware's technical support an eight or nine out of ten. To be more specific, I rate it an eight out of ten.

They provide very good technical support that is affordable.

Due to the sanctions in my country, in Iran, we can not use direct support from VMware and there is not a partner in my country. Therefore, we need to study, we need to design, we need to support everything directly and focus on providing maintenance service to our customers ourselves.

I have dealt with the technical support at times in the last year. I would give VMware's tech support a nine-out-of-ten. They are responsive and get you a useful reply.  

When we first started out using this solution we encountered a few issues and used the support but we now know how to fix most of the issues and have not used them. Additionally, we have our own team for support.

Technical support is amazing. They have a great background in VMware issues and engineering.

Their support is excellent.

The technical support services are good.

My experience with technical support has been fine.

Technical support from VMware is good and I would rate them an eight out of ten.

Excellent, I had some issues for trouble shooting which was far from my knowledge and vmware customer service remotely solved the problem.

Excellent

I have contacted technical support multiple times. I would not say that I am satisfied. They are not very good and need to make an effort to improve.  

When I first contacted technical support, I had some issues. However, as time went on, the support has improved and I now think that it is okay.

We have always had trouble reaching out to support and connecting with their support engineers.

I would rate the technical support a three out of five.

I have not recently been in touch with technical support. In the past, I have found that they solve problems on time, although it depends on the support contract that the customer has.

I'm satisfied with the technical support we've received.

I have not been in contact with technical support. Usually, I get help from the community. The forums and websites are great for getting help.

Seven out of 10. I give them a seven because they don’t always get back within the SLA, and have had a few issues they took a long time to resolve.

Excellent.

Excellent.

We needed to use customer service a couple of times while upgrading versions but all went fine.

8/10

The support could be improved, they are slow.

The technical support is quite good. 

Never needed it.

It's very good.

Average.

Well the tech I spoke to did not know how the setup should be implemented, until I found the literature myself.

Sometimes it’s good, sometimes it’s bad. It’s just luck of the draw.

Good.

Average.

9 out of 10.

9 out of 10.

3/10, VMware support was not really proficient in the product, as most of the time we would give them the solution.

3/10, VMware support was not really proficient in the product, as most of the time we would give them the solutio

VMware Tech Support is excellent.

We have been in touch with technical support once or twice and we are happy with them.