VMware vRealize Operations (vROps) Overview

VMware vRealize Operations (vROps) is the #1 ranked solution in our list of top Cloud Management tools. It is most often compared to VMware vRealize Automation (vRA): VMware vRealize Operations (vROps) vs VMware vRealize Automation (vRA)

What is VMware vRealize Operations (vROps)?

Automate IT operations management, manage performance and gain visibility across physical and virtual infrastructure with VMware vROps. It proactively identifies and solves emerging issues with predictive analytics and smart alerts, ensuring optimum performance and availability of applications and infrastructures across vSphere, Hyper-V, Amazon and physical hardware.

VMware vRealize Operations (vROps) is also known as vCenter Operations Manager, VCOPS, vRealize Operations.

VMware vRealize Operations (vROps) Buyer's Guide

Download the VMware vRealize Operations (vROps) Buyer's Guide including reviews and more. Updated: April 2021

VMware vRealize Operations (vROps) Customers

Science Applications International Corporation, Tribune Media, Heartland Payment Systems, Telkom Indonesia, Columbia Sportswear, iGATE, CSS Corp, Angel Broking, Adira Finance, Hipskind, Beiersdorf Shared Services, Innovate Mas Indonesia, Adobe, Cleveland Clinic Abu Dhabi , Join Experience S.A, Borusan Holdings, Department of Transport - Abu Dhabi

VMware vRealize Operations (vROps) Video

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KG
Senior Technical Architect at a healthcare company with 5,001-10,000 employees
Real User
Bombards you with false alert warnings and the interface is full of messages that are a waste of time

What is our primary use case?

Our primary use case of this solution is to use it as an operations tool.

Pros and Cons

  • "The reporting is a fantastic tool. It's a great tool for generating reports on different things, and for historically looking at performance metrics to help solve performance problems in an application stack."
  • "The whole interface is like an information overload, it just bombards me with messages, warnings, and alerts. When I follow through on the majority of these messages, I realize that I'm really just wasting time because they're not really real problems."

What other advice do I have?

I would rate this solution a six.
Cloud Architect at IBM
Video Review
MSP
Gives you a real and deep overview of your infrastructure, capacity, mutualization, forecasting future, and what you need to plan for

What is our primary use case?

We use vRealize Operations to monitor and do capacity planning for our clients. We integrate into our architecture's environments. Mission-critical on IBM clouds was announced and so we use vROps quite extensively in all of this architecture.

What other advice do I have?

I would rate this solution somewhere between a seven and eight. Not a ten because there's always room for improvement.
Learn what your peers think about VMware vRealize Operations (vROps). Get advice and tips from experienced pros sharing their opinions. Updated: April 2021.
479,894 professionals have used our research since 2012.
Senior Tech Engineer at McKinsey & Company
Video Review
Real User
We've had a demonstrable increase in value directly related to the actions of the product

What is our primary use case?

We initially rolled vROps out for environment health and for the ability to look at the abilities to stabilize the environment. We've actually been able to take advantage of it also with resource reclamation which was a big selling point for leadership.

Pros and Cons

  • "This solution is most definitely scalable. We've already gone back to the drawing board and specifically designed it from the ground up, to be scalable with the size of our environment moving forward."
  • "With our environment right now, stability is the one sticking point. There hasn't been a great deal of handholding in between the different versions, so we've run into problems with there being what I would call "more than just the average change between versions" and it's caused a loss of data for us in the past."

What other advice do I have?

I would rate this solution an eight.
IT Manager at Recipharm Lisbon
Video Review
Real User
Drills down right to the problem and so the time we take to solve problems has decreased a lot

What is our primary use case?

Our primary use case of this solution is that it helps us to monitor and troubleshoot our VMware environment.

Pros and Cons

  • "We do not have any problems with the product. It solves our problems. We now know if something is on the console and if there really is a problem. Before this, we had a lot of false positives. It digs into the problems and then at the end it just drops it."
  • "Technical support is good, once you pass the first level."

What other advice do I have?

We have tested some other solutions and they are not as integrated and as easy to manage. I would advise someone looking into this solution that one vendor is always a better option than three or four. I would rate this solution a nine because normally I wouldn't give a ten. We do not have any problems with the product. It solves our problems. We now know if something is on the console and if there really is a problem. Before this, we had a lot of false positives. It digs into the problems and then at the end it just drops it.
Infrastructure Manager at a pharma/biotech company with 5,001-10,000 employees
Video Review
Real User
Top 20
Enables us to claim back resources that have been wasted on applications or on servers that didn't need them

What is our primary use case?

We use vROps primarily for maximizing efficiency across the boards. We also use it for monitoring servers, seeing where we can gain back some efficiencies, and where we're wasting resources.

Pros and Cons

  • "This solution has improved my organization by claiming back resources that have been wasted on applications or on servers that just didn't need them. Having a tool that shows that information on a pretty regular basis has been very helpful."
  • "I know that they talk a lot about AI and a sort of forecasting ahead of time. It's a good application, but it has to wait for a certain period of time to actually do an analysis. If it would give you that ahead of time, or even forecasting, it would be really improved."

What other advice do I have?

I would rate this solution a solid nine because there's always room for improvement. I would highly suggest using the product. Its benefits vastly outweigh the price that it costs, the time it takes to implement, and what it can do for your SaS is unbelievable.
Senior IT Admin at Beyond.pl
Video Review
Real User
Tells us when we must buy new storage or a new host and finds out what the issue is with big VMs

What is our primary use case?

We use vROps to monitor and manage our environment. We sell VMware as a cloud to private cloud and to big companies who don't choose to install VMware on their site.

Pros and Cons

  • "It is stable. I don't have any problems with this product and upgrades are very easy because it's just click two buttons and next, next, next, finish."
  • "When you are at your lowest, support is pretty bad. They ask you dumb questions but when you come to second and upper service desk, it is much easier and much better to talk to and resolve the issue."

What other advice do I have?

I would recommend this product from VMware. If you need some analytical tools, I would recommend this product. I would rate this solution a seven. I don't give tens because something could always be better.
IT Infrastructure Manager at SMC USA
Video Review
Real User
Top 20
Has been rock solid since we installed it, we've had no issues with stability

What is our primary use case?

We are branching into NSX. This solution was purchased with NSX to give us more insight into our environment. We're looking to do a lot more microsegmentation and figure out what the workflows are or what the data flow is between applications and between hardware so that we can minimize bottlenecks, get a better idea of performance issues, and be able to really lock down what we're doing for security. We're also looking to make sure that our microsegmentation is set up correctly and that we don't have data leakage in places that we don't want.

Pros and Cons

  • "The most valuable feature would be the ability to plug into the data feeds that we have and pull information from physical hardware as well as the virtual layer. The best feature is the visualization of what's going on, so we can take a very quick look and see if there are any issues that stand out."
  • "As they're able to add in more vendors for hardware to be able to pull information from different firewalls, switches, or other vendors, I would like to see where we can get more of a complete view of what's going on in the network. That would make this solution better."

What other advice do I have?

I have seen the demos and what it can provide is fantastic. It more than makes it worth it to use the product. I would rate it between a nine to ten.
Senior Technical Specialist at Softcat plc
Video Review
Real User
Top 20
Stable, intuitive, and user-friendly with no downtime

What is our primary use case?

Our primary use case of this solution is that it enables us to show value to our customer. We show them how they can get the most out of their state. It also shows us our investment and what we can do better to enhance our environment to get the most out of it.

Pros and Cons

  • "It has reduced the time it takes to troubleshoot issues. We have customers trying to pinpoint and isolate issues using vROps. The information it provides helps them to pinpoint the issue a lot faster and resolve anything a lot quicker as well. They have a lot less downtime."
  • "The integration points can use improvement. We currently use a lot of third-party management packs to get insights for SQL, HP or Dell EMC. If we could have more integration built in as a standard feature that would make it slightly better."

What other advice do I have?

This solution offers a sixty-day free trial so I would advise someone considering this solution to give it a go. At the end of the day, you won't lose anything, you get to play with the product. Make sure to get your technical guy in early to help support you. I would rate this solution a solid nine because there's always room for improvement. It's a very good product, very easy to use and it has great integration points with other VMware products.
Technical Account Manager at VMware Inc.
Video Review
Real User
Much easier to keep track of installed software versions

What is our primary use case?

We use vROps to gather all of the information about the infrastructure. We have a huge infrastructure which means that we need a central location where we can find anything and any kind of data. We also massively use it for reporting.

Pros and Cons

  • "VMware provides good support. We are a GSS customer which means that we have global support with a dedicated engineer from VMware's side so we have no issues with support."
  • "We use a large installation of this solution with multiple nodes and so the setup was pretty complex."

What other advice do I have?

I would rate this solution a seven because it's not the best it can be yet. It has room for improvement but it has definitely evolved to become above average.
CTO at NHS Connecting for Health
Video Review
Real User
Top 20
Straightforward setup, fantastic technical support, offers insight into how our infrastructure is actually working

What is our primary use case?

Our primary use case is to make sure we're getting the best value out of our on-prem hardware in terms of matching against vendor specifications to actual operation and performance.

Pros and Cons

  • "The most valuable feature is the insight into how our infrastructure is actually working and the kind of performance that when users either say there is an issue, it gives some insight into finding out what's going wrong with it. I think its cause we have it mainly based on our production units."
  • "I would like to see them get a holistic view of the organization, not just focusing on the server and the state that it's running on but to widen that out from the end user all the way through. It's a key critical part but actually, it needs to bring outside of that, then to the networking elements and the inter-dependencies that are in hospital solutions."

What other advice do I have?

I would rate this solution a seven or an eight. We are starting to see the benefits and we are starting to use its recommendations and starting to tweak it down. We still need somebody to look at this data, analyze it, and make decisions. Once some of the automation orchestration goes in, then it will move up again up to a nine or something like that.
Group Manager at Wargaming
Video Review
Real User
New versions are simple, useful, and expandable

What is our primary use case?

Our primary use case of this solution is for collecting performance metrics and also for troubleshooting some performance issues.

Pros and Cons

  • "The most valuable feature is how our metrics interact with each other. You can find what objects are needed and get all of the information about an object: How it works with the storage, CPUs, memory, and you can get an easy way to find the solution during troubleshooting."
  • "Sometimes it's difficult to find some features like they were in previous versions."

What other advice do I have?

I would of course recommend this solution to someone considering it. The new versions are simple, useful, and expandable. I would rate this solution an eight. I wouldn't give it a ten, but I know that vRealize Operations provides API. You can get anything you need from API, not only from the dashboards.
Senior System Admin at IT-GRAD
Video Review
Real User
Top 20
Great features, scalable, fast, and easy

What is our primary use case?

Our primary use case of this solution is for monitoring our VMware infrastructure, vCloud Director, and NSX Manager. 

What is most valuable?

vRealize has products created especially for virtualized infrastructure by VMware. Its main features are great.

What needs improvement?

I don't find this solution to be intuitive and user-friendly. It's a large and difficult product to learn. We need to search for more information. I would like to see them add customizable dashboards and customized views. 

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

I find this solution to be stable. 

What do I think about the scalability of the solution?

It's very scalable. It's fast and fast is…
Advanced System Engineer at Amadeus S.A.S.
Video Review
MSP
Top 20
Simple initial setup and good technical support

What is our primary use case?

We use vROps for our many VMware infrastructures. It is mainly for IT operations because we're processing a lot of information. vROps is good for us for reporting and for monitoring hosts and VMs.

Pros and Cons

  • "The most valuable feature would be reporting because if frame or something is not syncing or we have an issue it will report us and give us a warning."
  • "I wouldn't say that this solution is user-friendly. You need to know a lot of tricks to know how to use it. It's quite buggy and quite slow when it comes to loading."

What other advice do I have?

I would rate this solution an eight. It serves its purpose but it has room for improvement. For example, vCenter has Flash version and HTML5. HTML5 is really, really good. It's fast and good. If they can make it simple like this it would be perfect.
IT Consultant at Sureskills
Video Review
Consultant
Allows us to quickly see why there would be issues that are about to surface

What is our primary use case?

The company I work for is Sureskills. We're a consultancy based company. We have multiple customers that we sell a lot of virtual products to. We don't just deal with that. We deal with a lot of Microsoft, Stack, and Dell EMC products as well, but we do an awful lot of VMware based products. Our primary use case is two-fold. From one perspective it gives the local on-site IT people some ability to see what's happening with their virtual state and let them know if there's any issues or problems that may be starting to come to the surface. Secondly, from our perspective, because we provide… more »

Pros and Cons

  • "The initial setup was very straightforward. From the web interface, you can literally just go straight into actually installing vROps with very little previous knowledge required to get it up and running."
  • "The initial setup was very straightforward. From the web interface, you can literally just go straight into actually installing vROps with very little previous knowledge required to get it up and running."

What other advice do I have?

I would rate this solution a nine out of ten.
Systems Engineer at a healthcare company with 1,001-5,000 employees
Real User
Top 20
More complex than it seems but it troubleshoots quickly which allows us to take care of problems right away

What is our primary use case?

Our primary use case of this solution is to monitor the server and desktop environment. We've never had a performance issue.

Pros and Cons

  • "The alerting feature would be the most valuable feature for us. It gathers more metrics. In the latest versions, there are metrics that are being exactly captured with vCenter which are a bit better. Aside for that it provides a historical analysis of metrics over time."
  • "There's a lot of stuff we want to do that we can't. I would advise someone considering this solution to take classes and get a lot of information because this solution may look simple but it's a lot harder than it seems."

What other advice do I have?

I would rate this solution a five. There's a lot of stuff that we'd like to do that we can't. I would advise someone considering this solution to take classes and get a lot of information because this solution may look simple but it's a lot harder than it seems.
DL
Director of Infrastructure Operations at a sports company with 11-50 employees
Real User
Enables us to gather analytics and has reduced troubleshooting time

What is our primary use case?

Our primary use case of this solution is to gather analytics. We don't use it very often but it's working and collecting data.

Pros and Cons

  • "I would rate this solution a seven. We don't use it enough for me to give it a ten. There's a lot of value to it but we don't fully exercise it. It's a great product depending on what everyone's needs are."

    What other advice do I have?

    I would rate this solution a seven. We don't use it enough for me to give it a ten. There's a lot of value to it but we don't fully exercise it. It's a great product depending on what everyone's needs are.
    DD
    Systems Engineer at a tech services company with 1,001-5,000 employees
    Real User
    Good feature set and has reduced troubleshooting time

    What is our primary use case?

    Our primary use case of this solution is for the performance monitoring. It's been performing well.

    Pros and Cons

    • "We can actually use it to expand on other aspects of it by adding additional packs is really good."
    • "I would like to see them add a little bit more functionality and the ability to create more dashboards."

    What other advice do I have?

    I would rate this solution as an eight and a half. I would tell a colleague who is considering this solution that it's worth investing in.
    Network Operations Manager at a real estate/law firm with 201-500 employees
    Real User
    Top 20
    provides my team the awareness to see what's going on with the nodes and the clusters and allows the automation to rebalance them for us

    What is our primary use case?

    The analytics and operations management are our primary use cases of this solution. It's been performing well. 

    How has it helped my organization?

    The ability to analyze optimizations, the performance, and balance have all helped my organization.  It provides my team the awareness to see what's going on with the nodes and the clusters. It will then either rebalance them or allow the automation to rebalance them for us.

    What is most valuable?

    The alerts and awareness would be the most valuable features for us.  I have found this solution to be user-friendly and intuitive. I also like the integration point and that it's a single pane of glass.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the

    Infrastructure Architect at a retailer with 1,001-5,000 employees
    Real User
    Allows us to take over the DRS within vCenter and gives developers more insight into performance

    What is our primary use case?

    Our primary use case is to monitor the performance of the virtual machines as opposed to monitoring the performance of the OS. We'll monitor OS and stop at the OS, whereas vROps will pick up what's going on underneath. If the datastore is having a problem, it will bubble up to the VM and show us that.

    Pros and Cons

    • "It has allowed me to give the developers insight into what's actually happening underneath the covers. They used to only be able to see their app and now, they can see underneath. We've also given them access to see into the OS and we've given them a full stack view of how their application is performing."
    • "I would like to go back in history on the performance data and blank out some of that performance data so that it isn't used in calculations."

    What other advice do I have?

    I would rate this solution an eight.
    SP
    System Engineer with 1,001-5,000 employees
    Real User
    Complex to configure but their technical support is knowledgeable and helps us get where we need to go

    What is our primary use case?

    Our primary use case of this solution is to monitor our systems and capacity planning. It has been performing great. It's a little bit of a beast to run sometimes, a lot of knobs and dials, but it runs well.

    Pros and Cons

    • "The most valuable feature would be the capacity planning. I can see where we're at as far as usage on our data stores, our CPU and memory. It lets us know where we need to grow."
    • "We haven't found it to be intuitive or user-friendly. We're on version 6.0, it's gotten better since but there's a lot of things we have to do under the hood to make it work how we want it to work. It doesn't work out of the box very well until it's been fine-tuned."

    What other advice do I have?

    I would rate this solution a seven because it's complex. The new versions are a lot better. If you're considering vROps I would tell you do first do your homework. Make sure that you're ready and that it's going to fit your needs. Make sure there are full-time employees to manage it because it's not something that you just set up and go. It's got to have someone to babysit it and maintain it. Somebody needs to take care of the many different dashboards and functionalities.
    AA
    Executive Title Business Development at a tech services company with 201-500 employees
    Real User
    Enables us to automate redundant tasks, it's like having extra people on hand

    What is our primary use case?

    Our primary use case is to automate redundant tasks. We're limited to two guys, so automation is beneficial. We'd eventually like an implementation of ServiceNow later down the road.

    Pros and Cons

    • "I rated this solution an eight because it's intuitive and easy to use. The features that it'll bring us are tremendous"

      What other advice do I have?

      I rated this solution an eight because it's intuitive and easy to use. The features that it'll bring us are tremendous. It's going to be like having extra people on hand. Automation is a powerful tool that we're looking to use that'll make everything a lot easier.
      MJ
      IT Specialist at Experian
      Real User
      Self-service feature enables end-users to deploy their own machines

      What is our primary use case?

      Our primary use case is for the developers to test code. Our customer care uses it to troubleshoot customers' issues. We also have a training business unit and they use it to deploy classes for customers to train. We've been using it for four years and it has been performing well. It does the functions that we need it to. We do have some issues from time to time. We're looking for more maturity out of the product but it's getting better with every release.

      Pros and Cons

      • "It has increased the speed of VM deployment. A normal server request would come in, it could take anywhere from three to four days to deploy and now within 15 minutes they can click and have something up and running. IT support for developers is nice as well because they are able to manage the environment themselves."
      • "It does the functions that we need it to. Although we do have some issues from time to time. We're looking for more maturity out of the product but it's getting better with every release."

      What other advice do I have?

      The deployment can be complex so I would advise someone looking into this solution to engage professional services to set up a proof of concept environment and to evaluate it. I rated this solution an eight because we've had issues with the stability and the appliances. Other than that, it's a solid product. It does exactly what we need it to do and we're happy with it.
      JC
      Capacity Engineer at a financial services firm with 10,001+ employees
      Real User
      identifies problems that other monitoring solutions are giving us and offers insight into the problem

      What is our primary use case?

      We primarily use this solution to look at our workloads and determine where there's an additional need for space or capacity needed as well as how to optimize it. We've been using it for a few months.

      Pros and Cons

      • "Troubleshooting is one of the most valuable features for us. It identifies problems that other monitoring solutions are giving us, offers us insight into the problem and then digs into it and finds out what the actual problems are and addresses them."
      • "I rated this solution a nine because I haven't had any issues with it and it has been intuitive and easy to use. I don't know it well enough to give it a ten."

      What other advice do I have?

      I rated this solution a nine because I haven't had any issues with it and it has been intuitive and easy to use. I don't know it well enough to give it a ten. If you're considering this solution, I would advise you to consider it and to look at your environment to see how it can assist with troubleshooting.
      AH
      IT Operations Senior Analyst at a retailer with 10,001+ employees
      Real User
      Has a Clear interface and reduced troubleshooting time

      What is our primary use case?

      Our primary use case is to have everything on one dashboard in which we can look after our operations and get alerts.

      Pros and Cons

      • "It is easy to see when something has gone wrong. We just have to go in and fix it. The reduced time it takes to spot and fix an issue has improved my organization. It saves the amount of resources that we use to fix an incident"
      • "It was just a case of going in, looking around, learning it, and just getting a little bit of initial help for a few days."

      What other advice do I have?

      I would rate this solution an eight. It's a good solution and I like it. I haven't explored it enough to be able to say that it's a perfect ten. I would advise someone looking into this or a similar solution to consider vROps. Have a look, try it out, and try some demos. I think it's a really good product.
      PD
      Sysadmin at a tech vendor with 1,001-5,000 employees
      Real User
      Reduced troubleshooting time and we can see what amount of the CPU has been used

      What is our primary use case?

      Our primary use case is to see what's going on with the complete infrastructure and to be able to see if there are any issues. Although it's not in real-time, we still use it effectively. We can see what the state of our environment is.

      Pros and Cons

      • "I like that we can see what amount of the CPU has been used and what's been handed out. We can see how we can bring the virtual machines in line with what actually has been used which has saved us cost."
      • "It is user-friendly although there's always room for improvement. In the beginning, it was about figuring out where you can find what, but once you know it, it becomes easier to navigate."

      What other advice do I have?

      I would rate this solution a ten. I was looking for a solution that would help me do my work and this does exactly that. I would tell someone looking into this solution to go for it.
      JL
      System Administrator
      Real User
      Enabled us to reclaim around 40 percent of our infrastructure resources

      What is our primary use case?

      Our primary use case of this solution is for the capacity planning and also for the monitoring. It has helped us get a clear view of the infrastructure. We spoke to people from VMware and realized this was the right solution for us.

      Pros and Cons

      • "Their technical support is good. We haven't had too much use for them."
      • "At first, it was not so user-friendly because there was so much information that we were lost."

      What other advice do I have?

      I would rate this solution an eight because we don't know how to maximize all of the features. Once we do, maybe it'll go up to a nine. I would advise someone looking into this or a similar solution to first analyze your infrastructure. Take a look at what you need and then directly focus on your objective. This way you can maximize the solution.
      HM
      System Engineer AI Specialist
      Real User
      reduced troubleshooting time but we found it to be complex and overwhelming

      What is our primary use case?

      The primary use case of this solution is to monitor the user experience of our VI in finance and troubleshooting.

      Pros and Cons

      • "It has helped us reduce the time it takes to troubleshoot issues."
      • "It's complex and not intuitive. It has a long learning process. It can be frustrating trying to get the correct information from it."

      What other advice do I have?

      I would tell somebody looking into vROps or a similar solution to get someone with in-depth knowledge to help you with finding your use case. It's very important to set your expectations, know what your KPIs are. This will help you better navigate the solution. I rated this solution a seven because it's complex and not intuitive. It has a long learning process. It can be frustrating trying to get the correct information from it.
      Senior System Engineer with 51-200 employees
      Real User
      Top 20
      Enables us to adjust efficiency from inside the infrastructure

      What is our primary use case?

      Our primary use case is to manage our huge VMware infrastructure based on the public and private cloud and dedicated infrastructure. We use it to see if the VM is a good or bad size and to see if we can reduce the cost. We also use it to adjust the memory, and CPU, and to increase the network storage.

      Pros and Cons

      • "The most valuable feature is the ability it has to adjust the efficiency inside the infrastructure."
      • "It's complex to manage because there are a lot of options and metrics. It's complex when you want to do something very specific."

      What other advice do I have?

      I would rate this solution a nine because I think that the tool is very powerful and we are very happy with the product. I couldn't imagine finding a similar product that would have the same abilities as this one. If you're looking into this or a similar solution I would advise you to do VMware's training on it because it's the best training I have had with VMware. I always refer back to the information I got from the training.
      HG
      Senior Systems Architect at a manufacturing company with 10,001+ employees
      Real User
      ensures that we don't have servers that are over-subscribed with storage

      What is our primary use case?

      We use this solution to determine what systems are being utilized and whether there are issues with VMs.

      Pros and Cons

      • "It has helped improve the quality of service to users. It's made sure that we don't have servers that are over-subscribed with storage that starts to end up being at the minimalist points."
      • "For the most part, we have found it to be user-friendly. It has gotten better over time since the first version of vROps that I used. The interface has really improved since then."

      What other advice do I have?

      I would tell somebody looking into vROps or a similar solution that it's a good product. I haven't had any problems with it. I want to continue using this product moving forward and I would definitely recommend it to a colleague. I rated this solution a nine because we haven't had any problems with it. It has provided me with the information that I've needed to make sure that our environment stays stable and it provides our users with the needed applications.
      SS
      System Engineer at a pharma/biotech company with 1,001-5,000 employees
      Real User
      Using a single pane of glass, we can view what is causing the issue

      What is our primary use case?

      We are using it to monitor our whole infrastructure, integrating SAP, and using the Madura plugin. We love it.

      Pros and Cons

      • "We have all the information that we need in one place and don't have to search for our monitoring tools everywhere."
      • "We would like to have monitoring for containers."

      What other advice do I have?

      Try it. Or, you can start small and use it. It makes our life so much easier.
      Senior IT Engineer at Octapharma
      Real User
      Top 20
      Recommendations in the product for configuration changes show bad legacy setups

      What is our primary use case?

      We use it for monitoring of the VMware environment. It has performed well. Though, I haven't found time to dig deep into it.

      Pros and Cons

      • "Because of the recommendations in the product for configuration changes, bad legacy setups become visible using the tool, which is great."
      • "The initial setup was very straightforward. We spent a few days setting it up, then it was up and running."
      • "It is a bit complex, so you need to spend time with it."

      What other advice do I have?

      Don't underestimate the time for getting it in place and in tune for your business. Even though it's pretty much turnkey, ensure you have enough time to focus on getting it tuned for your environment. It is a good product, but our company has a lot of tuning to do with the product.
      AV
      Senior Infrastructure Administrator at a tech services company with 501-1,000 employees
      Real User
      The most valuable features are the trending and analytics

      What is our primary use case?

      We use it to monitor our system and optimize performance.

      How has it helped my organization?

      It visualizes stuff better, so we can pinpoint or see problems. However, I feel as though there is a lot of potential in the product that we haven't utilized.

      What is most valuable?

      The most valuable features are the trending and analytics.

      For how long have I used the solution?

      One to three years.

      What do I think about the stability of the solution?

      When you deploy it as a single node, it's more stable than if you have multiple nodes. We've had some issues with this.

      What do I think about the scalability of the solution?

      Scalability is good, but I haven't tested it that much.

      How is customer service and technical support?

      I have tried the…
      Systems Enginner with 5,001-10,000 employees
      Reseller
      Top 20
      It provides good insights into a client's infrastructure

      What is our primary use case?

      We use it for making VMware assessments. I am a system integrator, so it's not implemented in my organization. I implement it in other customers' organizations.

      Pros and Cons

      • "The initial setup is very straightforward. It is very intuitive to install."
      • "I would like the product to be more interoperable with other solutions: more hybrids."

      What other advice do I have?

      Install and use it. It is a very good, though it needs a few tweaks.
      TB
      Engineer at Coop
      Real User
      It is user-friendly with custom-made dashboards. You can configure them, and the solution works.

      What is our primary use case?

      We mostly use it for debugging or troubleshooting when some application doesn't work. We can look at the vRealize Operations Manager and troubleshoot from there. We also use it for capacity planning.

      Pros and Cons

      • "When we have problems with applications, we are fast with troubleshooting because we use vROps."
      • "We had some problems with updating it. The two times that we upgraded vRealize Operations Manager, we lost all our data."

      What other advice do I have?

      I would recommend vROps.
      Principal Architect at BTC Networks
      Reseller
      Its trend analysis gives us insights into problems which will happen in future

      What is our primary use case?

      We use it to obtain an overview of what is happening in our cloud infrastructure, e.g., our utilization, trends, and how long before I need to upgrade my hardware,

      Pros and Cons

      • "It removes the guess work. It gives me real data and analysis in a very user-friendly way that I can show to my management without going deep into numbers."
      • "It would be nice if it could tell me more about my hardware, if there were any updates on the network that should be deployed, if some firmware needs to be deployed on the server, etc."

      What other advice do I have?

      I'm happy with it. It does all what it promises and helps us. We are a VMware partner and integrator, so we deploy it to a lot of our customers. We love promoting this product to all of our customers.
      AK
      Technical Expert at a retailer with 10,001+ employees
      Real User
      The installation process takes you through in a simple, easy to deploy manner

      What is our primary use case?

      We use it to gain more insight into our environment, with a simple, easy-to-use interface. We are a small team looking after a very large environment and without it we would be lost on a day-to-day basis. The insight that we get from all our vSAN clusters is probably our biggest use case, and where we get the most use out of it.

      Pros and Cons

      • "Like most organizations, our training budgets are tight. Without an intuitive product like vROps, we wouldn't be able to get the insight that we do into our environment on a day-to-day basis."

        What other advice do I have?

        Don't knock it because it's a vendor-specific solution. It does do what it says on the tin and helps us on a day-to-day basis.
        AO
        Virtualization Consultant at Vantage ad technologies Ltd
        Reseller
        It displays on the dashboard what our support technicians can do to resolve issues

        What is our primary use case?

        We use it for proactive and reactive monitoring.

        Pros and Cons

        • "Its ability to resolve an issue from within the application rather than going somewhere else to resolve it."
        • "In the beginning, I picked up an implementation that had been designed wrong from the ground up."

        What other advice do I have?

        Use it! It makes perfect sense. It is very intuitive and user-friendly. The solution is a lot more intuitive and user-friendly these days than it was before.
        MR
        Cloud Specialist
        Real User
        reduces troubleshooting time and enables us to monitor customers' problems in real time

        What is our primary use case?

        We are deploying this solution to monitor our customers' environments. We use it to look at IOPS and the VMs and for monitoring consumption.

        Pros and Cons

        • "Monitoring is the most valuable feature for us. When our customers have a problem and we can monitor it in real time or evaluate the history of the problem."
        • "I rated this solution an eight and not a ten because we work to give a multi-tenant product to our customers and vROps doesn't meet our needs."

        What other advice do I have?

        Cost savings isn't a problem for us because we have enough resources with the cloud provider. If you're looking into vROps and similar solutions, I would recommend vROps because it's a good program.
        AM
        Technical Specialist
        Real User
        There is no hassle setting it up, as it works straight out-of-the-box

        What is our primary use case?

        I use it for full diagnostics and predictive problems for the applications or services that we run.

        Pros and Cons

        • "I like the dashboards. We can view in our service groups before something in our service goes wrong and causes issues."
        • "In vCenter 6.7, there are themes. I would like to see that add to vRealize Operations as well."

        What other advice do I have?

        I would recommend to try the solution.
        SB
        Lead Technical Architect with 1,001-5,000 employees
        Real User
        Gives us greater insight into capacity utilization, which helps us plan better

        What is our primary use case?

        We use it for monitoring and troubleshooting the performance and stability of our VMware.

        Pros and Cons

        • "The most valuable feature is the insight into real-time performance."
        • "I would like to see more integration between vRealize Operations, Log Insight, and Network Insight. It would be nice if they worked a bit better together."

        What other advice do I have?

        My advice would be, do a hands-on lab. Get to grips with it before you deploy it. I rate it at eight out of ten. It's a great product. It integrates well with the VMware stack. It covers all the VMware technologies. I just need it to be more intuitive, so that's why it's an eight and not a nine or a ten.
        Technologist at Thales Alenia Space
        Real User
        Provides visual dashboards to ensure the entire workload is functioning properly

        What is our primary use case?

        The primary use case is that we are transforming our customer's physical and virtual infrastructure, who are afraid of anything that can happen in a virtual environment. Our job is to make a sort of private cloud, not to sell virtual machines, but to host the workload.

        Pros and Cons

        • "The main point of installing, deploying, and troubleshooting with vRealize Operations is to provide visual dashboards to ensure that the entire workload is functioning properly."
        • "We are looking to optimize all the parts. For example, vCenter can be fully deployed automatically, which is not the case with vROps. We can click some next buttons to integrate vCenter and would like these type of features for vROps, if possible."

        What other advice do I have?

        Use VMware to support the solution. Don't go at it alone.
        JM
        System Architect at Nejvyšší kontrolní úřad
        Real User
        It can compare hardware to software with all the information in one place. However, sometimes it is hard to use. It isn't a three-click solution.

        What is our primary use case?

        We use it to monitor our virtual infrastructure for VDI. It is also used in our server infrastructure for basic monitoring or solving issues. Our organization is a government company which is focused on thinking about other nations and companies.

        Pros and Cons

        • "It can compare hardware to software, and I have all the information in one place."
        • "It is sometimes quite hard to use. If I need details, there is a huge amount of information that I need to review. It isn't a three-click solution."

        What other advice do I have?

        I can recommend the solution for VDI.
        YT
        Solution Engineer with 5,001-10,000 employees
        Real User
        The real-time notifications are the most valuable feature

        What is our primary use case?

        We use it to monitor applications, infrastructures, and operating systems.

        Pros and Cons

        • "The initial setup is very straightforward. The platform and add-on solutions are straightforward."
        • "It was not intuitive and user-friendly in the versions leading up to 6.5."

        What other advice do I have?

        If your infrastructure is VMware-based, you will get the most value out of the solution.
        RM
        Data Center Engineer at a pharma/biotech company with 1,001-5,000 employees
        Real User
        Effectively reduced our memory usage and identifies deep issues at high levels

        What is our primary use case?

        Our primary use case for this solution is to troubleshoot workloads.

        Pros and Cons

        • "We have effectively reduced a lot of our memory and we love the Idle VMs."
        • "We do not find this solution to be user-friendly. There's still a lot of work that needs to be done and a lot of work has to go into getting the graphs right. It's not a "plug and play" type of thing. You really have to put in a lot of work. You always have to be aware of what's going on within the machines. It needs to be improved from end-to-end."

        What other advice do I have?

        IT sees a lot of benefit from this solution, mainly regarding troubleshooting, identifying issues, and retrospective trouble-shooting. It offers a timeline in which you can go in and see how the machine was behaving. It identifies deep issues at high levels. I would tell someone looking into this solution that you need high-level tools. You can't be relying on the free tools or on vCenter free questions. You need a step up to aggregate that information. I would look at all of the available solutions.
        MS
        Systems Engineer at Datafox
        Real User
        Allows for a bit more consumption transparency which helps us plan ahead, but could be more user-friendly

        What is our primary use case?

        Our primary use case of this solution is mostly monitoring and the capacity for tracking. The organization I work for has lots of different data centers. Our team is responsible for monitoring how much capacity is left.

        Pros and Cons

        • "It allows for a bit more transparency regarding consumption and it also helps us plan ahead."
        • "It is quite expensive and if you just implement it just because you can then you won't get any benefit from it. You have to think through and plan ahead. You have to understand what the issues are that you want to solve with this solution. Otherwise, this solution is a waste of money."

        What other advice do I have?

        I rated this solution an eight because it's a good product but it's a bit complicated. I'm rating it based on my expectations of this kind of product. Once you install it you can expect it to help predict issues. In order to understand all of these metrics, you have to delve and dig into them yourself. If you don't know where you're looking for a problem and need it to be more specific then you have to customize it on your own. I would advise somebody looking into this product that you have to know exactly what you're looking to get; what kind of metrics and what they involve. It is quite…
        Virtualization Systems Engineer with 201-500 employees
        Real User
        Top 20
        It has helped us with analyzing storage issues

        What is our primary use case?

        We use it for analytics, graphs, etc. We use it for some reports, but not too many.

        Pros and Cons

        • "The built-in dashboards for troubleshooting are nice."
        • "The prebuilt dashboards are easy to use, but if you want to create your own, it is not so easy. It is the same for reports."

        What other advice do I have?

        Install it and give it a shot. Know that it's not so easy to configure or learn. You need to invest some time to get to know the product, but it can be very helpful. In some places, it is easy to use, and in other places, not so much. The prebuilt dashboards are easy to use, but if you want to create your own, it is not so easy. It is the same for reports.
        Principal Technologist at QA Ltd
        Real User
        With our customized dashboards, we can target issues and attribute them to the correct team

        What is our primary use case?

        We use it for managing all of our hardware, the ESXi operating system, and associated VM technologies. It performs fine.

        Pros and Cons

        • "Instead of having a lot of people spend time doing manual tasks, it allows us to have dashboards and instantly show us any issues that we have, rather than trolling through log files."
        • "We would like better integration with the cloud because we use a multi-vendor cloud. We use AWS, which is fine, but we also use Azure and Google. We would like better plugins to those other two providers."

        What other advice do I have?

        It won't work out-of-the-box the way you want it to. As with any product, it will require customization with your organization's environment.
        MM
        System Administrator at a financial services firm with 501-1,000 employees
        Real User
        It helps us reduce resources by indicating that we don't need that much CPU or memory in use

        What is our primary use case?

        * Capacity management * Performance management * Troubleshooting

        Pros and Cons

        • "It is intuitive and user-friendly. It is easy to follow and the reporting engine is easy to use."
        • "It helped troubleshooting issues with storms of software data that cost a lot of IO."
        • "At the beginning, the stability was not that good. The latest versions are much better."

        What other advice do I have?

        If you're using VMware, use the native products that they have because they are great.
        PK
        IT Architect at a financial services firm with 5,001-10,000 employees
        Real User
        It speeds up troubleshooting. We can see what is happening on our platform.

        What is our primary use case?

        We use it for various operations to monitor and have some visibility over the platform.

        Pros and Cons

        • "All our capacity management and capacity planning processes are based on vROps. Without this tool, we are unable to predict what we need, at what time we need to purchase new hardware, whether we should upgrade, etc."
        • "We would like easier customer reporting, because to do customer reports, we have to do a lot of programming."

        What other advice do I have?

        It speeds up troubleshooting. Overall, we can see what is happening on our platform. On the other hand, the VMware platform is so stable that there is nothing to maintain.
        Managing Director at Vleet GmbH
        Real User
        It's user friendly. You can easily add more nodes to on-premise.

        What is our primary use case?

        We use it to optimize and scale directory infrastructures from our customers.

        Pros and Cons

        • "It is easy to use from its deployment architecture to use cases. It is straightforward for customers to use. It's a good product and better than the earlier versions."
        • "We would like the return of the additional partner marketplaces, like DataCore. My customers miss the integration to DataCore."

        What other advice do I have?

        It is easy to use from its deployment architecture to use cases. It is straightforward for customers to use. It's a good product and better than the earlier versions.
        Product Manager at a tech services company with 51-200 employees
        Real User
        Top 20
        Helps an organization quickly create test and dev environments for developers to come up with new software and patch tests

        What is our primary use case?

        The primary use case is operations management for our customers, who are looking for more insight into their environments.

        Pros and Cons

        • "It helps an organization quickly create test and dev environments for developers to come up with new software and patch tests."

          What other advice do I have?

          I would definitely recommend the solution. It is next, next, and next to use. You don't need to have much high tech knowledge. It is very intuitive.
          KP
          Infrastructure Manager at a non-tech company with 1,001-5,000 employees
          Real User
          It is easy to drill down directly to the root cause of a problem

          What is our primary use case?

          Our use case is the monitoring of our storage system. We had Oracle running on VMware and wanted to have some metrics about the performance. Also, we wanted some metrics and benchmark tools for our applications, which are highly critical and latency sensitive, to integrate into dashboards so we can pinpoint issues and how they are related.

          Pros and Cons

          • "It is easy to drill down directly to the root cause of a problem. It goes from network to storage and having access to all the metrics. When you run 100 percent virtual, then everything is in one tool."
          • "I would like more application dashboards to be available."

          What other advice do I have?

          It creates simple dashboards. Let it run for a couple of weeks, then it collect all the data you need and you can start to play with it. It is easy to use. Its first versions were a bit less user-friendly. However, in its latest versions, everything is done with the wizard. We just follow the wizard, and not much knowledge is needed to start directly with the product.
          Virutalization Architect at Calsoft
          Video Review
          Consultant
          Allows me to see how my entire infrastructure is performing in a simplified manner

          What is our primary use case?

          The primary use case of this product is to essentially integrate third-party applications, as well as appliances, with the vRealize Operations for monitoring and capacity planning purposes.

          Pros and Cons

          • "It allows me to see how my entire infrastructure is performing in a simplified manner."
          • "If I had a container solution deployed on top of a VMware infrastructure, or outside as well, it would be really helpful."

          What other advice do I have?

          If you are running an infrastructure with a variety of components from various different vendors, and want to get monitoring all in one place, this is the solution to go with. The important criteria when selecting a vendor for any solution: * How stable the product is. * The ease of usage. * Support's availability. I would rate the solution somewhere between an eight and nine, because it has worked like a charm for me over the years. It is a little bloated right now. I would like to see it broken out into microservices, so the overall footprint of the application is reduced. That would get it…
          RC
          Server & Storage Administrator with 1,001-5,000 employees
          Real User
          The automation brings insight into how we will grow as an organization

          What is our primary use case?

          * There is the VMware environment for our operations. * We have another instance running for the VDI environment.

          Pros and Cons

          • "The automation brings insight into how we will grow. I can look at it, then make my recommendations on what equipment we need to do for the next fiscal year."
          • "A reporting engine would be good, where the database could dump into something like Splunk integration, so we could write our own reports."

          What other advice do I have?

          Do it. Just start off small. Add one vCenter, then add the rest as you go. Most important criteria when selecting a vendor: * Straightforward use; I don't want complex. * Reliability. * If it snaps into something, the better. Because our team is very small for our environment. The fewer consoles that we need to know (or access), the better.
          BV
          Systems Engineer at a comms service provider with 501-1,000 employees
          Consultant
          It will tell us capacity-wise if we are overbuilt, so we can scale back

          What is our primary use case?

          We use it for a general health check of the environment: What is broken and what is not performing right. We can do a lot more with it, and we want to, but we haven't gotten as deep into it as we want to.

          Pros and Cons

          • "The dashboards are great. You can quickly see things at a glance without having to dig through a lot of data."
          • "It allows us better visibility into our virtual infrastructure than we could get through vCenter or other tools by providing us a lot of metrics. vROps is good at spotting problems."
          • "Some of the more advanced stuff takes a bit of time to dig into it. It takes a little longer to setup if you want really detailed stuff. They could make the learning curve smoother."

          What other advice do I have?

          Start small. Don't try to put too much stuff in it at one time. This way you won't have information overload when you start receiving data back from it. I was able to start using it quickly the first time. I have been working with VMware for forever. It has been a good experience. Most important information when selecting a vendor: * Be responsive. * Provide good support. * Have a solid product.
          CW
          Senior Systems Administrator at a retailer with 1,001-5,000 employees
          Real User
          Alerts us on problems and suggests solutions, but drilling down can be a challenge

          What is our primary use case?

          We use it for analytics and metrics of the system. We've had it installed for about a year but have really been using it just within the last month. We're still discovering the power behind it and what it can do for us.

          Pros and Cons

          • "The most valuable features are the health tree and the alerts that tell us what's going on from a glance at the dashboard. As far as showing us where the problems are, what's useful is that it gives us suggested solutions to fix them, so that's helpful."
          • "It's mostly user-friendly and intuitive. They're improving their dashboards which makes it a lot easier. Sometimes, drilling down and trying to find the exact thing you're looking for can prove challenging at first, but it's getting better."

          What other advice do I have?

          Definitely utilize any training resources you can find so you understand the product's power and what it can do. Trying to figure it out on your own is not so easy. It's mostly user-friendly and intuitive. They're improving their dashboards which makes it a lot easier. Sometimes, drilling down and trying to find the exact thing you're looking for can prove challenging at first, but it's getting better. Regarding cost savings through higher capacity utilization, we haven't seen that so much, but we're running pretty lean. It even tells us that now, so we didn't have a lot of capacity over-use…
          BP
          Infrastructure Engineer with 1,001-5,000 employees
          Video Review
          Real User
          We're utilizing the virtual infrastructure to its fullest capability, but scaling back rather than adding more resources

          What is our primary use case?

          Primary use case for vRealize Operations is from an optimization standpoint. We're actually getting analytics from our VMs for over-provisioned VMs, under-provisioned VMs, and making the adjustments accordingly, per the recommendation from Operations.

          Pros and Cons

          • "Most valuable features are the dashboards that we can customize per-user that logs into them. If we need to make a dashboard that's very high-level for our executive to see how our virtual environment's handling things, we can do that. Or, if we need to deep-dive technically, we can do that for our engineers."
          • "From a troubleshooting standpoint, beforehand it took us a lot of time to actually go into esxtop, pull the actual raw data that was actually happening from a storage level, a network level, a CPU/VCPU and memory level. But having all of these resources at our fingertips, from a graphical user interface, we can pinpoint the pitfall very easily"
          • "A lot of feedback that we're getting from some of our engineers who are actually using Operations today is that the graphics are very low-key. When it comes to red, yellow, green, yes, "Skittles Theory," but when it actually comes down to what's optimized and what's not optimized, it's very rudimentary. If they could actually make nicer pie charts or graphics involved in it, it would make it a lot easier to read the data on a higher level, rather than actually having to dive down and know specifically what you're looking at."

          What other advice do I have?

          If you're running VMware, implement vRealize Operations as soon as possible. I would rate the solution and eight out of ten. The only reason why (it's not a ten) is because of that graphical interface (issue) that I just described.
          DH
          Technical Analyst at a comms service provider with 1,001-5,000 employees
          Real User
          It's one of the easiest ways to obtain some insight into vCenter

          What is our primary use case?

          I use it for capacity planning and day-to-day metrics for how VMs are running. Most people think their application isn't running fast enough, so you need some numbers or pretty pictures to show them. vROps is a good place to obtain them.

          Pros and Cons

          • "The newer version is a lot easier to use than the older version. It's one of the easiest ways to obtain some insight into vCenter."
          • "The customization of reports isn't as great as I would like to see it. There are some canned ones."
          • "If you want to automate the resizing of machines, you should be able to schedule it, so it happens at two in the morning instead of right now, because if you do it in the middle of a workday that's a big no-no. Automation should be a bit more intuitive."
          Product Strategy Architect at Expedient
          Video Review
          Real User
          Top 20
          Improved the organization by increasing the efficiency in which we can diagnose issues

          What is our primary use case?

          Our primary use case for vROps is enabling operational efficiency in the data center from a support perspective. We use it to diagnose problems and look for proactive signs of failure. This makes a big difference on the troubleshooting side.

          Pros and Cons

          • "vROps is more user-friendly than some other products that we've seen on the market. It was very easy for our technicians to pick up. The search functionality works well. It makes it easy for our technicians to get down to a workload that they're possibly having an issue with."
          • "The most valuable features for us are some of the trending and analysis on workloads. It doesn't just look to see if something is maximized at 100%. It figures out what the normal is for the application, so it's not just if something is maxed out and causing a problem, but if something is higher than normal or running outside of its normal range. This helps us to identify something that other products might not necessarily note as an issue."
          • "The stability in vRealize has been great. We've had no outages nor impacts. The upgrade process has been great so far."
          • "It has made a big difference in the time to troubleshoot. It's significantly reduced it."
          • "If I had to think of one thing that could be improved, I would probably lean towards making it easier to pull dashboards from vRealize Operations into other products, like a company-branded dashboard that would display in a NOC."

          What other advice do I have?

          It's a nine out of ten. There's always room for improvement with any product, but it's a solid solution. vRealize is easy to stand up. It's very easy to point at your workload. It's not going to be impacting. Put it up there. Take a look at it. Point it at your infrastructure and just see what comes out. I think you'll be surprised. Most important criteria when selecting a vendor: As a cloud provider, we have a dedicated team that goes through and evaluates new products. It's what we do day in, day out, and we have a fairly lengthy evaluation process that goes in. We look at everything from…
          Principal Server Specialist at a insurance company with 1,001-5,000 employees
          Video Review
          Real User
          Top 20
          It has enhanced our ability to troubleshoot and effectively manage our solutions

          What is our primary use case?

          Our primary use case for the product is to to look at all of our infrastructure and provide stats to our performance team for most of our applications. We integrate with vSphere and have a fairly large vSan, which we rely on vRealize Operations to keep on top of to let us know if there are disk failures, alerts, or system health issues. This is pretty much the day-to-day triaging problems of vRealize Operations. It has been performing very well. We've been a vRealize shop for about five years. There were early kinks in the some of the virtual appliances as we rolled them out, but for the last… more »

          Pros and Cons

          • "It has enhanced our ability to troubleshoot and effectively manage our solutions to understand what clusters are having issues and diagnose those programs right away, so we can be proactive."
          • "There were early kinks in the some of the virtual appliances as we rolled them out."

          What other advice do I have?

          * Dig into your requirements. * Put a list together. * Then, start taking a look at vCOPS, because it's a great product. It most likely will fit your requirements. I would highly recommend the product to anybody who is out there. It has saved us a lot of money. I would give it a nine out of ten. It's an excellent product, but there's always room for improvement. I never give anything a ten. Most important criteria when selecting a vendor: We usually put together a list of requirements about what we are looking for within the product. One was the extensibility; the ability to kind of have a…
          DD
          Cloud Lead at Molina Healthcare, Inc.
          Video Review
          Real User
          We have been able to reclaim a significant number of CPUs and improve load balancing

          What is our primary use case?

          Optimization and reclamation.

          Pros and Cons

            • "One way the solution could be improved, in my opinion: management packs, more native management packs with API."

            What other advice do I have?

            Pick something very simple and very intuitive and very efficient for operations. As an engineer, just basically simplify. It's a simplified product and vROps is the product that I would highly suggest and recommend. In terms of how the product itself has improved, the first one I've seen is the UI, the dashboard, and the intuitiveness of the product, how it works with the web browser, it's very efficient and fast. That's one of the improvements I've seen. Right now, I strongly feel the product is a solid eight. I haven't got the exposure to the vROps products, I would give it a ten, but the…
            Lead Systems Engineer at a insurance company with 201-500 employees
            Video Review
            Real User
            It has great charts and graphs which provide a high level overview of our environment

            What is our primary use case?

            I work in property and casualty insurance. Our primary use case is to monitor our servers and infrastructure, provide alerting for any type of system issues that we have had, and give us real-time alerts to go into the system, troubleshoot, and deep dive into what the issue may be.

            Pros and Cons

            • "We are not constantly having to babysit or troubleshoot it. It does what it is designed to do, and it does a very good job of it."
            • "The scalability is great. We have never had any issues with it being unable to size properly in our environment."
            • "It has great charts and graphs which provide a high level overview of our environment. Being able to click through those to deep dive, we can easily get to the information that we are looking for."
            • "It has helped us improve our end users lives with our Horizon VDI monitoring. We can look at our Horizon environment, see our response times for our users, quickly drill into any latency issues, and proactively troubleshoot without the end user not even knowing."
            • "It can get a bit complex when getting into the endpoint monitoring during setup."
            • "The biggest room for improvement would be the customizability of the alerting function. The emails that come through are somewhat difficult to tailor along with the information contained within them and how they are laid out."

            What other advice do I have?

            Try to stay with something that is going to monitor your entire environment. Don't go with one solution that will monitor your virtual infrastructure and another that will monitor the Window Servers or applications. Get that single pane of glass view so it has that entire overview of your environment in one spot. I would rate the solution as an eight out of 10. It is a set it and forget it product. We are not constantly having to babysit or troubleshoot it. It does what it is designed to do, and it does a very good job of it. Most important criteria when selecting a vendor: supportability…
            MO
            Senior Systems Administrator with 1,001-5,000 employees
            Real User
            Helps us improve capacity utilization and streamline a lot of our products

            What is our primary use case?

            We are using it to monitor our virtualized environment, to take care, ahead of time, of any problems that develop, before they become major crises. It's a complement to our existing monitoring solutions.

            Pros and Cons

            • "The most valuable feature is it's pre-warning. We get to know ahead of time when systems are starting to have problems. We can pay attention to the alerts and know right away that there's an issue developing at some point. We also use it to monitor poorly configured VMs: over-configured, under-configured."

              What other advice do I have?

              With this particular solution, with vRealize Operations, if you have a reasonable-sized on-prem environment, it's definitely worth investing in. If you're going to be just straight cloud, it may not necessarily be as perfect. But I would definitely recommend it.
              Network Engineer at a insurance company with 201-500 employees
              Real User
              Tells us where we're over-committed or under-committed on resources

              What is our primary use case?

              We're currently using it for reporting, mainly to see where we're over-committed or under-committed on resources. Right now we're still in the process of going through it on a daily basis, to see where it's going to help us improve things.

              What other advice do I have?

              If you're not using it, certainly go out and get it. And if it's part of your licensing, certainly install it, because it really is a great product. I need to use it more to see what I can do with it. There are additional features, which would require additional licenses, and we'd have to make the case for that. But it's certainly a great product.
              DN
              Infrastructure Engineer at a healthcare company with 1,001-5,000 employees
              Real User
              Helps us troubleshoot CPU and memory issues, to be proactive before an outage occurs

              What is our primary use case?

              We use it to monitor performance.

              Pros and Cons

              • "I can go back a little bit, a week or a month, look at the history, to troubleshoot."

                What other advice do I have?

                Figure out what you need, what your requirements are, and see if the product meets that.
                BM
                Product Owner at a insurance company with 1,001-5,000 employees
                Real User
                Enabled us to drive more utilization out of our existing compute infrastructure

                What is our primary use case?

                One use case was to get better insights into the infrastructure, to be able to do things like closed-loop automation, based on the data that we're finding within vRealize Operations. But we're also using it to get a better understanding of capacity within our environment. That was the primary use case. We've expanded those use cases through integration with Log Insight as well.

                Pros and Cons

                • "We went from using industry standard KPIs to going to a complete on-demand model based on the algorithms from vRealize Operations. It has enabled us to drive more utilization out of our existing compute infrastructure to the point where, for a period of six months, we didn't purchase a single server or any additional compute. We were able to continue to sweat our existing assets."
                • "The most valuable feature is the seamless integration with the vSphere Client and being able to go quickly back and forth between an incident within the vSphere interface and the actual drilling into it within vROps, to identify problems."

                  What other advice do I have?

                  Be prepared to get it spun up quickly but, to really get the value out of the product, I'm not saying you have to dedicate resources to it, just give it a little care. Don't just make it a shelfware product where you install and use it for one very small thing. It's a powerful product but you do need some expertise and some time and effort spent to actually drive value out of it. When selecting a vendor, what's important to me is commitment to the customer in terms of supportability and to be with me when I do have issues. I want them to work with me to troubleshoot and understand that it's…
                  AA
                  IT Specialist at a government with 10,001+ employees
                  Real User
                  Historical trending analysis and workload predictions help with capacity planning

                  What is our primary use case?

                  The primary use case for our organization is forecasting and troubleshooting.

                  Pros and Cons

                  • "There are many valuable features. The top feature is historical trending analysis and future workload predictions. There's a workload forecaster/predictor model in there and it's very helpful for capacity planning."
                  • "I sure don't find the solution to be intuitive or user-friendly. It takes a lot of time to get familiar with the interface. You've got to spend a lot of time poking around there, it's not very user-friendly. There have been improvements over the versions but, even still, there is a pretty steep learning curve for the product, in my opinion. In the latest and greatest version, there has been quite a bit of a step up from the last version, as far as the user interface goes. they are making improvements. So that's positive."

                  What other advice do I have?

                  Give it a chance. They have a demo, you can fire it up and actually use it in your environment. That's the best way. That's what everyone wants to see, the product with their data. That's pretty standard but they offer it, and that's the best way to look at it. I rate the product at eight out of ten because of the need that it fills, it's very specific. I don't know of any other products that fill that need to the same extent.
                  SC
                  IT Specialist at a aerospace/defense firm with 1,001-5,000 employees
                  Real User
                  Provides a GUI that gives us an overview of the performance metrics we need

                  What is our primary use case?

                  We use it to monitor our system utilization, in terms of disk I/O, in terms of CPU, in terms of memory.

                  Pros and Cons

                  • "In the process of doing benchmark performance analysis, instead of going into PowerShell or the VMware or CLI, we're able to have vRealize provide that GUI that gives us that information up front, without the delay of scripting it."

                    What other advice do I have?

                    My recommendation would be to look at your use case and look at what exactly your requirements are and, from there, if your use case fits the model then you can reduce the amount of administrative overhead that's associated with managing the hyperconverged system. I would give it about an eight out of ten. The reason is that we still see challenges with bugs. But we're also looking at the long-term feasibility of the product and looking at long-term changes within our architecture to reduce our administrative overhead.
                    DW
                    Systems Engineer at a logistics company with 1,001-5,000 employees
                    Real User
                    It has helped us to reduce "VM sprawl," reclaim resources like memory, CPU, storage

                    What is our primary use case?

                    Optimization of our virtual environment.

                    Pros and Cons

                    • "It has helped us with troubleshooting key points of our environment. If there are issues that come up, we can dig down to a virtual machine and see if it's having issues and where those issues lie: if it needs more memory, CPU, or if there is a storage issue."
                    • "It has helped us to reduce the amount of VM sprawl, VMs that are not necessarily used. We can then reclaim resources such as memory, CPU, and storage."

                      What other advice do I have?

                      Compare the solutions and see which one is going to give you the best bang for your buck, the best functionality, and help your environment. The most important criteria when working with a vendor are the * service they provide * ease of use of the product. It's not perfect but it's a good solution. It was implemented before I joined the company. I wish I had known more about it, such as: How does it cost-compare to other solutions and how does it compare to solutions like Turbonomic; how does it compare in terms of functionality?
                      NW
                      Network Engineer at a tech services company with 51-200 employees
                      Consultant
                      If there's a shortage of memory or CPU, it tells us how to correct the issue

                      What is our primary use case?

                      We use vRealize to monitor the health and status of our VMs, all of our hosts, and anything of that nature within our vCenter environment.

                      Pros and Cons

                      • "It tells us when there's an issue with a particular VM or host. It gives us a remediation in order to fix that problem. For example, if there's a shortage of memory or a shortage of CPU, things of that nature, it tells you how to correct that issue."

                        What other advice do I have?

                        It is a biased answer since we are a partner, but VMware is, to us, the top virtualization company. On a scale of one to ten, I give it a 12 because it has never failed us.
                        TG
                        Cloud Engineer at a recreational facilities/services company with 51-200 employees
                        Real User
                        PowerCLI and scripting allow us to pull information and simplify reporting and troubleshooting

                        What is our primary use case?

                        vRealize Operations Manager is mostly used for troubleshooting and doing health checks for virtual machines, to make sure that they're running efficiently and that there are no performance problems for the customers' uses. The performance of the solution is sufficient. It has gotten much better as the program has developed. I know that the new version 7, which was just announced, is supposed to be even better than the last version, and that version was awesome.

                        Pros and Cons

                        • "It speeds up time for troubleshooting and it gives simple-to-use dashboarding for executives and managers to be able to see what the issues are in an easy way, so they can escalate or question. From an operations side it lets you get to the core of the apple and figure out the problem quickly."
                        • "Valuable features include the PowerCLI module and the ability to do scripting, to pull information out, to simplify reporting and troubleshooting. Being able to gather metrics, or to gather information to alert on it, or to be able to present it in a report, is crucial because, even if the interface is fast, we want to be able to do everything faster through automation. The fact that that's being developed more and more is very important."
                        • "I would like to see a full RESTful API for everything and PowerCLI modules that interact with more of the different features. It doesn't have a complete API set and it's not a complete PowerCLI module yet. I'd love to see that developed more, to be able to interact with other applications and automation."

                        What other advice do I have?

                        Go for it. Be willing to go through some growing pains to get it going, but once it's going it's beautiful. It's worth the effort. For a new user, it's not intuitive and user-friendly. But once you get the hang of it, it becomes very logical. When you're first sitting and looking at it you can get information out of it, but to really use it and get to the meat of the program, it takes a little bit of learning, a little bit of familiarity.
                        JP
                        Senior Analyst at a manufacturing company with 10,001+ employees
                        Real User
                        If there is an issue, I can show users exactly what's happening over time and at that moment

                        What is our primary use case?

                        We are using vROps for checking performance and trends in the future, so we can plan our departments correctly, and make the correct calculation for new hardware, etc., for the future. The solution is performing very well for us.

                        Pros and Cons

                        • "The most valuable feature is performance monitoring. It's much easier to show problems to users. If someone comes and says, “My server is slow,” I can show them exactly what's happening with the server over time and at that exact moment as well."
                        • "In vROps, I would like to have both automation and monitoring together, not two separate things you have to buy. I want them included in one package, one installation."
                        • "The only problem we have is monitoring of the disk space used by the program."

                        What other advice do I have?

                        Look for ease of use. The first program you should have is one that you find easy to use. Today, vROps is easy to use. Back in the time, the first time we looked at it, it was fairly complicated to set up; the rules, etc. But today it's very easy.
                        EB
                        Systems Admin Expert at Experian
                        Real User
                        Troubleshooting Dashboard reduces man-hours fixing issues, but the solution is not intuitive

                        What is our primary use case?

                        The primary use case for it is monitoring our VMware state and helping with troubleshooting the VMs. In terms of the performance, it works well for what we're using it for. We hope to expand its use in the future.

                        Pros and Cons

                        • "It helps us by our using the Troubleshooting Dashboard to see if there is contention on the VM that's causing performance issues or if it's a problem with the resources it has or if it doesn't have enough. It helps lower the troubleshooting time on virtual machines."
                        • "It's getting better from what it used to be but it still has a pretty steep learning curve. It's not super-intuitive when you first log into it. To find a lot of the information you need, you have to dig through multiple categories, subcategories, panes, and dashboards and widgets. They've been making it better by presenting some of the most commonly used ones more in the forefront. But some of the more advanced stuff is still pretty difficult to find."

                        What other advice do I have?

                        I would definitely suggest you use it. It's a really good tool for what we use it for, for troubleshooting machines. The Troubleshooting Dashboard really highlights things pretty well. I rate vROps a seven out of ten. It might be a ten if they made it a bit more user-friendly, a little bit more intuitive.
                        MH
                        Infrastructure Manager at a healthcare company with 1,001-5,000 employees
                        Real User
                        We get a single interface to see storage and VM performance and to find issues in the environment

                        What is our primary use case?

                        Our primary use case is monitoring and reporting on our VM infrastructure for student-facing applications, classroom-facing applications, and data center infrastructure like AD and DNS. It has performed really well. I have been using it since whatever it was called before vROps, so I have been using it for a while. It works really well.

                        Pros and Cons

                        • "It gives us a lot of details about the environment that we normally wouldn't be able to see without using other tools. We get visibility into our infrastructure, a single interface to see storage performance, VM performance, and to find issues in the environment that we wouldn't normally see."
                        • "Some of the forecasting features give us a picture of, let's say, in six months I know that my storage will be full, or I'll be out of resources. It gives us a little bit of forecasting."
                        • "It's pretty user-friendly. It is very intuitive, the layout is well-built, and the user experience is well-built. You look at the interface and you say, "Oh, I understand what these sections or what these categories of features do." For example, for reporting, there's a tab that says "Reporting." You click on it and there are all your reports. So the user interface is really well-designed to make it intuitive."
                        • "One of the features I would like them to bring in is more application monitoring and more visibly into applications. Instead of the actual hardware and the environment, they need to go one step further and bring in application availability and application performance. I don't really care if the hardware's overloaded, as long as the application is performing correctly. That's all the users care about and that's all I really care about."

                        What other advice do I have?

                        I rate vROps at eight out of ten. I don't think any platform will ever be a ten because there's always that little bit of room to grow. But they do what they do fairly well. Maybe there are other products that can do it a little bit better, but for the balance of cost, the ease of use, and how well it integrates into our environment, it is a good fit for a lot of places. If you have specific needs it doesn't fill, there may be better options. But for us, in our environment, it just works well. The most important criterion in selecting a vendor is intuitive interfaces, the ease of management…
                        JG
                        VDI Engineer at a financial services firm with 10,001+ employees
                        Real User
                        Provides deep insight into our VDI environment, with real-time monitoring, tracking

                        What is our primary use case?

                        We use it to manage our VDI infrastructure.

                        Pros and Cons

                        • "It gives the real-time info that we need to diagnose any problems that we have with our VDI infrastructure."
                        • "It gives us deep insight into the entire VDI environment, where we have of over 18,000 VDIs. It helps us keep up on uptime, gives us real-time monitoring, tracking, and troubleshooting."
                        • "I'd like to see a little more training, free training on the VMware site; to get some more information within the VMware community. There's quite a bit of stuff out there but getting that access can be daunting sometimes."

                        What other advice do I have?

                        The most important criteria when selecting a vendor are * product availability * interoperability with our current environment * ease of use. We like to have a really nice GUI interface, something that people can be trained on very quickly, especially when we have new staff come in who are not familiar with the product. We like to get them up and running as quickly as possible. For us, having that flexibility is a real game-changer.
                        GS
                        Operations Manager at a government with 1,001-5,000 employees
                        Real User
                        Streamlines reporting for upper management and indicates remaining cluster capacity

                        What is our primary use case?

                        We use it to see the actual workloads of the VMs.

                        Pros and Cons

                        • "The most valuable feature is determining if more resources are needed, at the hypervisor level, based on the workload of the virtual machines that we have in our environment."
                        • "The descriptions are not quite as user-friendly as I would like but, for the most, it's part pretty user-friendly. They could also improve on the badging nomenclature they have for batches in the system, for determining the health of a certain aspect of the systems."

                        What other advice do I have?

                        I rate vROps at nine out of ten. To get to a ten it goes back to better explaining the badge labeling for batches.
                        NP
                        Senior Systems Engineer at a tech vendor with 1,001-5,000 employees
                        Consultant
                        Gives us a single pane of glass where we can see all our vCenters, machines, storage arrays

                        What is our primary use case?

                        We primarily use it for performance and monitoring and troubleshooting for our virtual infrastructure. We also use it to monitor and troubleshoot our Dell EMC storage arrays.

                        Pros and Cons

                        • "The most valuable feature is the single pane of glass so we can see all our vCenters, all our machines, all our storage arrays. We can see if there are alerts in any of these systems, and follow up on that alert and see if it's impacting just that area or if there is a bigger problem behind it."
                        • "The room for improvement is in the definition of the metrics. There are millions of metrics inside the solution, but there is no documentation from VMware for what those exact metrics are. That is a trouble point at times."
                        • "We have started to do containers and I would like to see a feature to monitor our container infrastructure. If we can do our monitoring and performance troubleshooting of them through this tool, that would be a nice-to-have."

                        What other advice do I have?

                        I rate this solution an eight out of ten. It's not a ten because there is no clear definition of the metrics. That is something I would like to see.
                        Engineering Manager at Deloitte
                        Real User
                        Lets us get in front of issues before they cause an outage or impact to the business unit

                        What is our primary use case?

                        We use it for capacity planning, troubleshooting, and monitoring of our environment.

                        Pros and Cons

                        • "The most valuable feature is the ability to get a view of our entire environment in a single pane of glass. We're a very large company, so going from one interface to another to troubleshoot an issue, or even just to get capacity information, is time-consuming and not efficient. Being able to go to one place and get that information is very helpful."
                        • "From a scalability perspective, the nice thing about vROps is it's more of a horizontal scale model. As our workloads increase, as our vCenters and different environments grow, vROps is easy to scale to consume that capacity by just adding another node. That can help. It keeps it from getting bogged down from not having enough resources. We can easily add a node in, it takes the additional load, and keeps up with our growth."
                        • "One of the big areas that would help us in the future is to focus on using vROps more as a tool to help us respond to these CVEs and security vulnerabilities that are coming in today's world. We're getting CVEs upon CVEs about security vulnerabilities, whether it's a process, or architecture, or VMware bug. It would be nice to be able to have those come into vROps and help us track them across our environment... It would be nice if we could integrate that into a vROps dashboard, which sees every host and every VM in the environment."
                        • "compare-to-competition; We had a lot of homegrown solutions and different products. We have Splunk, we're using Tableau, different reporting services that were based on gathering our own data, power CLI scripts, going out and individually running things against vCenters, pulling them back in, and then dumping them into something centrally that we could view for capacity. But it really was point-in-time, it wasn't real-time, it wasn't something that could even be predictive for us. We would look at it and say, "Well, that looked different last month so let me go look and see why," and then it was a lot more time-consuming to go about that method. It was more of a manual method. vROps is a tool that gathers that data every five minutes, or whatever the time duration is that you have set for collections. We're more up to the minute, more quick to respond. I think it's a smarter product than homegrown stuff. That's why we moved away from the homegrown stuff."

                        What other advice do I have?

                        vROps is a ten out of ten. It's a really good product, I'm excited about it, I like using it. It's also one of those products that I like engaging with on a daily basis. It's easy to use, it's kind of fun and insightful to look at all your different environments and be able to get the answers you need. Honestly, it makes my leadership happy when they see the stuff that I generate out of it. That's always a plus too.
                        Senior Infrastructure Engineer at United Financial Services
                        Real User
                        Helps us plan growth and capacity, and alerts allow us to resolve problems proactively

                        What is our primary use case?

                        Primarily, today, we use it for troubleshooting problems and being proactive in the management of our capacity.

                        Pros and Cons

                        • "The solution has helped us improve quality of service to users, by giving alerts when different performance metrics get outside of their normal ranges. For example, I've had times when there have been memory leaks in applications and this solution has shown me as my memory usage gets outside of normal bounds. I'm able to find that and resolve it before my customers get back to me to tell me that there's a problem."
                        • "Valuable features include trending of performance and capacity. Also, being able to dive into some more detailed analysis of performance metrics and compare them to a baseline of what's normal for particular time frames."

                          What other advice do I have?

                          I would rate this solution at about eight out of ten. To get to a ten it would have to have more ease of configuration and maybe some wizards in there to help configure more typical scenarios that people want to do in there. It's still fairly complicated to really get the full use out of it.
                          CH
                          Tech Analyst at JLG Industries
                          Real User
                          Allows us to size our environments correctly, scope for future projects

                          What is our primary use case?

                          We use it to monitor our private cloud.

                          Pros and Cons

                          • "It has improved our organization with respect to allowing us to size our environments correctly. We get metrics about what our stuff is actually using, how we can scope for future projects, where can we save some resources."
                          • "It gives us a better look into performance, a better look into right-sizing, a better look at possible issues or, more so, trends."
                          • "It can be user-friendly once you get the dashboard set up but it can be complicated to get the information you want, the way you want it. Finally, if there were an easier way to share dashboards, that would be a big one."

                          What other advice do I have?

                          I rate this solution at eight out of ten. It would become a ten if it were easier to scale out licensing and easier to use dashboards. Those are is my two top points.
                          JM
                          Systems Architect at a healthcare company with 10,001+ employees
                          Real User
                          Helps us to optimize our environment, but finding the necessary metrics is complex

                          What is our primary use case?

                          We use it to help us optimize our environment and make better use of our resources.

                          Pros and Cons

                            • "There is a learning curve because it's a complex program. There is a lot to consume in terms of the metrics inside of it. That's the biggest hurdle: trying to understand all the places to go look."

                            What other advice do I have?

                            Attend a training class first, before your boss hands it to you and says, "go." We're new to it, so it's hard for me to rate it well at this time. In the early days, I'd say it's about a seven out of ten. I wouldn't give it anything higher than that until I get more time to play with the knobs and turn the switches and see how it works. It was easy to install, there's a lot of good documentation, and I'm finding a lot of good free training out there, since I'm constrained on purchasing training this year. This is my training budget for this year, the attending of the VMworld 2018 conference. I…
                            CW
                            Service Systems Engineer at a healthcare company with 501-1,000 employees
                            Real User
                            Allows us to pull back resources from people who have over-allocated

                            What is our primary use case?

                            Our primary use is to go back and review CPU utilization over a time period, and to reclaim resources from VMs that have been deployed.

                            Pros and Cons

                            • "The most valuable feature is being able to go back and pull resources from people who have over-allocated resources, on their request for service. I also like being able to hand out the link to hit that web GUI. I can give it to my web guys, the security guys, and let them look at what their actual servers are doing."
                            • "I would like to see improvements in managing within a single cluster - managing DRS a lot better as far as utilization of each host goes, within a single cluster. That would make it comparable to VMTurbo (Turbonomic). That has that feature where you can also manage it within a single cluster, move workloads around to balance out the hosts."
                            AE
                            NSX Engineer at a tech services company with 51-200 employees
                            Real User
                            Custom dashboard metrics enable us to deep-dive into any issue from a VM or data store

                            What is our primary use case?

                            We use it to monitor our entire infrastructure, scaling across everything compute and our Horizon implementation.

                            Pros and Cons

                            • "The most valuable feature is the metrics, the ability to deep-dive into any issue we may be having from a virtual machine to a data store. Latency is a big thing - it's able to give us that metric pretty swiftly. And with our custom dashboards, it's all readily available."
                            • "The scalability is great. With vRealize Operations Manager, we are able to create remote collection nodes if we feel that it's too intensive for the current deployment. The remote collection nodes allow us to collect more metrics from other sources."
                            • "I would like to see more functionality. I would also like to see better support, because the pack that we use, the Horizon, it's an additional pack. It's not currently actually built by VMware, it's built by a separate company. When they merge the two, there will be better support in the future."

                            What other advice do I have?

                            The most important criteria when selecting a vendor for our company is cost.
                            JM
                            Network Admin at a consultancy with 10,001+ employees
                            Consultant
                            Gives us a single pane of glass for troubleshooting

                            What is our primary use case?

                            We mostly use it for monitoring and making sure that we have all of our systems right-sized. We also use it for digging in, looking at things whenever we have issues, like storage issues, etc. We don't really use it for monitoring network flows.

                            Pros and Cons

                            • "It gives us a single pane of glass to look at whenever we're trying to troubleshoot issues, so we can go to one place as opposed to multiple places."
                            • "One of the things that we've been limited on is that it only monitors one cluster at a time. We're spread out all across the US. It would be nice to monitor multiple clusters from one instance. That would be the main thing we'd like to see."

                            What other advice do I have?

                            The most important criteria when selecting a vendor is that their product works.
                            CS
                            System Administrator at Western Carolina university
                            Real User
                            We have the ability to mold the template into what we want, see everything that's happening

                            What is our primary use case?

                            At Western Carolina University, we have a lot of classrooms that are going on, a lot of logins, a lot of thin clients. Right now, we mostly want to see usage. Also, we want to troubleshoot any kind of issues we may be having.

                            Pros and Cons

                            • "You log in, you see everything that's happening right then. We can also export that, get information, print it out, show it to people. That's a big deal. People want to see that transparency. It's great that way."

                              What other advice do I have?

                              I don't really have anything to compare it to right now, but on a scale from one to ten, it's about an eight. I expect to see some things getting better down the road, so I'm sure that number will go up.
                              CW
                              IT Manager at a consumer goods company with 201-500 employees
                              Real User
                              Gives me metrics to understand how servers are performing, but digging to get more information from it is complex

                              What is our primary use case?

                              I use it for monitoring and DRS automation.

                              Pros and Cons

                              • "It gives me metrics that I can share with the rest of my team. I can say, "Look, this server is performing poorly." Even down into the Windows Servers, which are my primary bread and butter, it gives me visibility into situations such as when they're running out of storage and I need to expand the drives. It gives that top-level visibility to get in and fix a lot of problems."
                              • "One thing I don't like is, all the scales are self-referencing. So when I get a number one, is that one out of ten, one out of a hundred? I don't know. So I can say these servers are performing ten times better than that server but I don't know where the scale goes."

                              What other advice do I have?

                              I don't know how to move past where I am. I feel like I'm only scratching the top 20 percent. When looking to work with a vendor, I look for one that is knowledgeable, that understands my problems and the way I work, and that will be there when I need help.
                              MG
                              Systems Administrator at a healthcare company with 10,001+ employees
                              Real User
                              Helps make sure everything runs at optimal performance and to manage resources

                              What is our primary use case?

                              We use it to monitor our VMware infrastructure.

                              Pros and Cons

                              • "The most valuable feature is the way you can look at your virtual machine and see if it's using too many resources or not enough, and you can add resources to it if you need to, or take some away to save on them."
                              • "From an IT department perspective, it does help in reducing the time to troubleshoot issues and in providing cost savings through higher capacity utilization."

                                What other advice do I have?

                                It's definitely worth using.
                                DG
                                Information Technology Specialist at a government with 10,001+ employees
                                Real User
                                Helps with capacity utilization, tells me how many VMs I can run on each host

                                What is our primary use case?

                                I use it on a daily basis to make sure that the VMs are up and running and that there aren't any issues with any of them. If there are, then it tells me exactly where to go to fix them.

                                Pros and Cons

                                • "It gives me more insight on issues like: Do we need to add more hardware to the clusters; when disks are low, to add more disk space. It's a preventive type of maintenance."
                                • "In terms of user-friendliness, there are a lot of areas that take a lot of time to research and figure out what the information is actually telling me, so that I know how to better use the product and troubleshoot issues that I see. It would be nice if they could fine-tune the user-interface a little bit."

                                What other advice do I have?

                                My advice would be to purchase the product because it definitely helps troubleshoot issues in probably one-tenth of the time that it would take without it. It's something I wouldn't live without, at this point.
                                SJ
                                Engineer II at a consultancy with 1,001-5,000 employees
                                Consultant
                                Helps us consolidate everything on similar hardware, as opposed to managing many hosts

                                What is our primary use case?

                                We use it for our virtualization and infrastructure. It's used for a lot of clusters, a lot of hosts, VM workloads on-prem and a little bit off-prem. It's doing great. Really no complaints.

                                Pros and Cons

                                • "Being able to consolidate everything on similar hardware is really helpful, as opposed to trying to manage a bunch of hosts."
                                • "The most valuable feature is all the metrics we get. They're really good. Being able to drill down and find out where the CPU and memory bottlenecks are and being able to tune them is really helpful."
                                • "It's intuitive and user-friendly, especially with the new clients. It's really nice. It's really easy to use. The HTML 5 client is light years ahead of the old one. Everything runs faster, it loads a lot quicker, it's a lot cleaner, the UI is easier to navigate."

                                  What other advice do I have?

                                  Everybody virtualizes now. It's just the thing you do. It's so efficient. I could go through the list but being able to consolidate infrastructure, you save time, you save money, it's just something you do. They have done a pretty good job. The new client is really good.
                                  GM IT Infra at PVR Ltd
                                  Real User
                                  Top 5
                                  As we continue to implement it across multiple environments, it reduces costs

                                  What is our primary use case?

                                  Its primary use case has been to give us a proper view of what is happening at an infrastructure level. This is why we opted for the product. We have more than 137 locations across India. We started using it at a central location where our data center is located and it expanding it to locations.

                                  Pros and Cons

                                  • "We receive an overview from the dashboard of what is happening in our environment."
                                  • "With this solution, we are able to see where problems are happening quickly and improve turnaround time, which matters to us."
                                  • "While the initial setup was somewhat straightforward, there is some complexity. Going forward, I would like there to be more clarity in the process. Because to complete the setup process, our team had to open up a case with the technical support, and they had to guide us through the process."

                                  What other advice do I have?

                                  I always recommend this solution. Most important criteria when selecting a vendor: * Brand name * The vendor's skill set * The technical support.
                                  Supervisor of Network Engineering at a hospitality company with 501-1,000 employees
                                  Real User
                                  Blueprints and Workflows enable us to let developers spin up workloads as needed

                                  What is our primary use case?

                                  Our primary use case is to automate workflows within the corporate data center and to automate in and out of the cloud, spinning up workloads in both locations. So far, the performance has been great.

                                  Pros and Cons

                                  • "The most valuable features are the Blueprints and Workflows, to be able to hand the self-service portal out; to get out of the way and let the developers spin up their workloads as they need them."
                                  • "It is intuitive and user-friendly. As you go through it, with some of the wizards and some of the interfaces that are out there, I think it's fairly easy to step through, even when we're training new employees to work with the product."
                                  • "I'd like to see the streamlining of more wizards, more tasks that are canned. And it would also be good to see some more features around building the Blueprints, just to make it a little easier."
                                  • "I'd like to see the streamlining of more wizards, more tasks that are canned. And it would also be good to see some more features around building the Blueprints, just to make it a little easier."

                                  What other advice do I have?

                                  If you're heavily invested in VMware already, go this way. It's going to be a lot better in the long run. I rate it a nine out of 10. To get to a 10, I would like to see those improvements around the UI and making things a little more user-friendly.
                                  DV
                                  Virtualization Engineer at a healthcare company with 1,001-5,000 employees
                                  Real User
                                  Heat Maps, graphs, and the reporting help us centrally monitor our infrastructure

                                  What is our primary use case?

                                  My primary use for it is monitoring and making sure that there are no issues anywhere. You have the various content packs that keep track of all of our different products and the various things we're using within the enterprise. It's a good central point for management. The performance has been good.

                                  Pros and Cons

                                  • "The most valuable features are the Heat Maps, and the various graphs and reporting features it has."
                                  • "The main concern would be just to make sure that there's some consistency when third-parties are building their various content packs for it. It seems like it's pretty random in terms of what you're going to get. A vendor is are going to provide whatever they provide but it's really hit or miss in terms of how good the quality is."

                                  What other advice do I have?

                                  My advice would be, just go ahead and buy it. It's going to be leaps and bounds ahead of doing it the hard way. It puts it all in one place, gives you a little bit of capacity planning, a better idea of what your actual capacity is, versus just looking at the spot values you get right out of VMware at a given point in time. In terms of looking at a VM, you can see how much RAM it is actually using over a period of time versus whatever the user claims: "Oh it's completely out of memory." We can say, "Is it? Is it really? Let's check it out." I rate it at nine out of 10. It would be a 10 with…
                                  LM
                                  Senior Systems Engineer at a energy/utilities company with 10,001+ employees
                                  Real User
                                  Automatic reports allow us to "sanity-check" our entire environment and show us where we can improve

                                  What is our primary use case?

                                  We use vROps to manage our on-site private cloud as well as our public cloud out in OVH. It allows us to perform trending and analysis on all of our workloads to make sure that they're running as efficiently as possible.

                                  Pros and Cons

                                  • "The most valuable feature is the ability to right-size a workload, based on historical data for that workload. It also allows us to "sanity-check" the entire infrastructure by getting monthly reports on how everything is performing and where we can make improvements. That's all done automatically, without any administrator involvement."
                                  • "The last two versions of it, we've gone with the integrated, high-availability built into the product, and that was a welcome change for us. It's even better now not having to have any kind of load-balancer in front of it..."
                                  • "Moving forward, I would like to see some tighter integration with the vSphere Web Client, just so that I don't have to open multiple windows and jump back and forth. We've currently running vSphere 6.7 and there is a lot tighter integration between vROps and vSphere, but it can always be better."
                                  • "It's a very complex product. It has gotten better over the years, but they still have some work to do. It still requires a lot of time, and some training, to get accustomed to it."

                                  What other advice do I have?

                                  You'd want the ease of use to be the primary draw to the product. Somebody who is evaluating vROps - when I didn't know anything about it and I was looking at it for the first time - it is very daunting. It's very complex and very confusing and especially, back then, there wasn't really any good training. I would tell a colleague not to try to do it alone. It's worth the effort, but you need to get help, either from your TAM or from somebody else, a colleague of yours who uses the product. Get some guidance because it's a very difficult product to get into and master on your own. As good as it…
                                  Senior Virtual Desktop Engineer at Madison Technical College
                                  Real User
                                  Helps us determine our best maintenance times, when to scale things up or down

                                  What is our primary use case?

                                  We primarily use it for monitoring our VDI environment and the performance is okay.

                                  Pros and Cons

                                  • "Based on those usage patterns, we can determine when our best maintenance times are and when we need to scale things up or down."
                                  • "The one thing that I am always missing is training specific to Horizon. There is no training class you can go to for the Horizon add-on for vROps. I'd like to see specific training for Horizon admins, as opposed to general vSphere admins."
                                  • "They should make it easier to find those granular things that you're always looking for. You're always running into a situation where you want to use the tool to figure out a problem, but the amount of effort needed to delve into vROps and find the exact metric you're looking for is always so difficult."

                                  What other advice do I have?

                                  If you're planning to do a Horizon deployment I would definitely recommend vROps. It seems to be the best. In the past, when we were doing PCoIP exclusively, it was the only tool that gave you excellent PCoIP metrics. I assume that that is moving forward as well. For a Horizon deployment, you almost have to have vROps if you want that kind of data. I rate the solution at eight out of 10. To get it to a 10, I would like to see some training on the Horizon-specific pieces and, somehow, they should make it easier to find those granular things that you're always looking for. You're always running…
                                  Chief Architect For Virtualization at a financial services firm with 1,001-5,000 employees
                                  Vendor
                                  Troubleshooting with it has enabled us to claim back over-allocated resources

                                  What is our primary use case?

                                  We use it daily for troubleshooting. We use it for charting, for reports. It's an awesome product. The performance is good.

                                  Pros and Cons

                                    • "I'd like to see more of the advanced reporting without having to go to the advanced product and paying the extra price. Canned reports are great, but you shouldn't have to pay for custom reports."

                                    What other advice do I have?

                                    In terms of advice to colleagues, I would give them examples of reports to prove that what we're saying is true, but the proof is in the pudding. I rate it a nine out of 10. If it had more advanced features without having to pay for them it would be a 10.
                                    DS
                                    Lead Senior Systems Engineer at a healthcare company with 1,001-5,000 employees
                                    Real User
                                    Gives us good insight into our EMR platform and alerts us to possible issues

                                    What is our primary use case?

                                    vRealize with vCenter is primarily used to monitor our EMR platform for our hospital, and overall, it gives us good insight into what's happening and alerts us to possible conditions. For the most part, it's pretty much right on target.

                                    Pros and Cons

                                      • "In some respects, the UI is pretty stale. It has been that way from the beginning. Some easier ways to create custom dashboards for management, versus the tech guys, versus administrators, that would be helpful."

                                      What other advice do I have?

                                      I would give it a thumbs up. I'm not certain there are too many solutions that integrate on the level it does with the data that it does. As I mentioned, our previous implementation, or previous corporate solution, was SolarWinds, and it just interfaces differently, and the data is not the same. This is the easiest way. I rate it at about eight out of 10. That's primarily because there are always improvements. Technically, I don't see anything wrong that would drag it down quite a bit. I would like it to have a little more responsiveness. I know we are not running the latest vCenter…
                                      JH
                                      Senior Systems Engineer at a financial services firm with 1,001-5,000 employees
                                      Real User
                                      Reduces our troubleshooting time and helps determine when to expand capacity

                                      What is our primary use case?

                                      We use it for monitoring and maintenance of VMware environments.

                                      Pros and Cons

                                      • "Scalability is relatively simple. You just spin up a new appliance and you either add it to an existing vROps manager or you can create a new environment. You can forward statistics. If I have multiple data centers, I can spin up remote nodes and send our information back to our primary one."
                                      • "It gives us a pane of glass to troubleshoot all our VMware technologies in one place."
                                      • "I would like to find a tool that is a single pane of glass for everything. The endpoint operations agent doesn't really do much when you install it on an endpoint - for example, on a Windows Server or a Linux server. You don't really get any beneficial information at the OS level from VMware tools."

                                      What other advice do I have?

                                      I rate this solution an eight out of 10. What would make it a 10 are improved features for the endpoint operations agent and the ability to more easily monitor solutions other than just VMware. We have a mixed environment that includes VMware, some oVirt and KVM, and some other things. The main goal of our management is a single pane of glass, if possible, and that is something that I would like to see.
                                      DW
                                      Systems Engineer at 14 West
                                      Real User
                                      Alerts us on VM performance, capacity utilization, before problems become bigger

                                      What is our primary use case?

                                      We use it as a monitoring tool for our environment, it alerts us on the VM performance, capacity utilization. We also use a bit of the trending tool that it has.

                                      What other advice do I have?

                                      Among the most important criteria when selecting a vendor is money, that is definitely a big factor; but also their dependability or their reputation. We need to know that the product is going to do what we're looking for it to do. We're a small shop, so we have a lot of work to go around. We want the product to do what they say it will do.
                                      Platform Engineering Manager at a financial services firm with 501-1,000 employees
                                      Real User
                                      Provides us with visibility into our environment, helps with capacity planning

                                      What is our primary use case?

                                      We have heavily invested in VMware technology. We're running vSphere, we're running other products, and obviously, we need visibility into our environment.

                                      Pros and Cons

                                        • "Sometimes what a customer sees as a need for improvement could be incorrect sizing or a result of a specific deployment. So usually, the things we want are a more frequent sampling of the various metrics and the like."

                                        What other advice do I have?

                                        I would recommend this solution to a colleague if they have a VMware shop and need something to provide visibility in their environment. I would definitely give it around a nine out of 10 because sometimes, in terms of the user experience, people find stuff difficult to use. But obviously, the more dashboards you create that are relevant to you, the better it will be.
                                        CP
                                        Manager, Sever Storage at Trinity Health Of New Engineerland
                                        Real User
                                        Gives us a single pane of glass for DRS and SRM policies as well as alerts on CPU, memory, and disk I/O

                                        What is our primary use case?

                                        We're trying to use it for automation purposes, the automation of the process of consolidating hardware. We've had it installed for about 18 months and there's so much more we know it can do, but it's doing everything we know how to do with it right now.

                                        Pros and Cons

                                        • "You take all of vCenter's built-in items and you've got one pane of glass for the policies: DRS policies, SRM policies, all of those things work well with VROps."
                                        • "We're on the 6.0 version, so it does lack a little bit of that intuitiveness. You have to have some experience with VMware to get around inside of it."

                                        What other advice do I have?

                                        Install and do an evaluation and you'll be looking for licensing within a few days of your installation. It won't take the whole 30 days to figure it out. My rating of eight out of 10 is strictly the result of my own experience with version 6.0. If I had to do rate version 6.7 - and I don't even have it installed - I would probably give it a 10.
                                        WE
                                        Director Of Infrastructure Services at Yavapai College
                                        Real User
                                        Monitoring alerts eliminates downtime caused by machines running out of resources

                                        What is our primary use case?

                                        We use it for monitoring our VMs and our data storage.

                                        Pros and Cons

                                        • "It does exactly what I program it to do at this point, which is to tell me if I've got machines running out of disk space or over-utilizing CPU or memory. The monitoring component of it is the most valuable feature."
                                        • "vRealize looks at your data over time, at the performance of the machine over time. It can make assessments of the machine's health, based on that, for example, if there are sudden changes... we actually found a machine that had been compromised because it started doing a lot more work after hours and at weird hours."
                                        • "User-friendly? It could probably use a little work there. It is something of a beast. There's a lot that it can do and getting in there and getting everything working the way you want it to can be challenging."

                                        What other advice do I have?

                                        I would definitely suggest to colleagues that they use this solution. I would encourage them to take a training class on it so they can get more out of it, get their money's worth. I rated it an eight out of 10. I like it. I think it could be a 10. There are things I'm not doing in there, so any difference between my score and a 10 is probably my own fault for not utilizing it fully.
                                        Principal Technical Consultant at Fujitsu Consulting India
                                        MSP
                                        Top 10
                                        Provides optimization recommendations for data centers, cluster workload migrations, and vSAN

                                        What is our primary use case?

                                        I use vRealize Operations to do integrations with Log Insight, vSAN, NSX, and vCloud Director (vCD). I have used it to pull recommendations for our data center or cluster and load balancer, then apply them.

                                        Pros and Cons

                                        • "It provides optimization recommendations for data centers, cluster workload migrations, and vSAN."
                                        • "They should improve the vROps Federation Management Pack, so each customer can create a single pane of glass for multiple sites of vROps."

                                        What other advice do I have?

                                        I recommend vRealize Operations for bigger work environments. It is a very helpful tool compared to others.
                                        CB
                                        Database Systems Admin at a healthcare company with 1,001-5,000 employees
                                        Real User
                                        Monitors not only my vSphere environment but my Epic medical solution as well

                                        What is our primary use case?

                                        In my previous organization, the basic utilization was to monitor our systems, to do a better job than just performance counters were showing within vSphere. It was a medical institution and we had implemented a solution called Epic. Epic is a big medical system for things like admitting, billing, patient documentation, etc. It's massive. vROps has a plug-in that actually monitors Epic systems. In my current organization, it has been performing really well. My current job is also medical and we are going to be using it for the same purposes: Not only monitoring hardware, we're also going to be… more »

                                        Pros and Cons

                                        • "It enables me to anticipate our system needs, to be able to know if a host is overloaded, to be able to move things off of it... vROps has really helped us focus in on where the trouble spots are, to be able to alleviate those problems before they even become problems, so it's great."
                                        • "If you use the vCenter stuff, it's okay... but vROps actually gives you more realistic numbers."

                                          What other advice do I have?

                                          Work with your VMware TAM, work with your VMware support group to get it installed the first go-round, get used to it. Definitely do a PoC, don't just try to roll it into production. Assess it first.
                                          WA
                                          Senior Application Engineer at a healthcare company with 10,001+ employees
                                          Real User
                                          Saves us significant time in terms of both coding and provisioning

                                          Pros and Cons

                                          • "Right now I'm working with a lot of other products. We're in the process of flushing out our old HPE system and moving everything over. A lot of the automation that we do, and emailing, sending out customer notices, we've been able to take that over from the HPE Operations Orchestration, and the old stack, and automate it into vRO very quickly."
                                          • "I get in to code whatever I need and then get out. So perhaps they could support different coding languages. I know that JavaScript is their primary "cash cow" but I'd like to see c#, personally. I'd like to see different capabilities for adding code."

                                          What other advice do I have?

                                          After training, it is worth the effort.
                                          CO
                                          System Administrator at a comms service provider with 10,001+ employees
                                          Real User
                                          Trending reporting gives us insight into memory and CPU utilization across our envirnoment

                                          What is our primary use case?

                                          We mainly we do a lot of reporting, trending reporting, with vROps, monitoring on a day-to-day basis.

                                          Pros and Cons

                                          • "I like the monitoring aspect. One of the biggest things in our environment is being able to see what the entire vCenter environment looks like. The health status, being able to determine when we're having issues with resources, utilization, memory, or CPU."
                                          • "One thing I mentioned when speaking with the engineers is that we'd like to get more granular reporting. We'd like to see more real-time reporting on the application-process level. Right now, we don't get that. For example, if I have a VM that's spiking up on memory or CPU, I can't really drill down to the application level and say, "Hey, I have IE that's spiking due to the user's streaming of video and that's affecting their entire session." vROps doesn't do that."

                                          What other advice do I have?

                                          The biggest piece of advice is definitely to learn your environment, know your metrics and, prior to implementing, have a baseline of where you'd like to be. That way, when you implement it, it's easier to measure based on your metrics, as opposed to trying and figure it out later on. I rate vROps a 10 out of 10. We've definitely seen the advantages of utilizing vROps. There's tons of stuff that we're not really utilizing through vROps that I think would help an environment.
                                          RR
                                          VMware engineer at a healthcare company with 1,001-5,000 employees
                                          Real User
                                          We can detect when a host is getting hit by a lot of VMs, and react as needed

                                          What is our primary use case?

                                          We use it to monitor old ESXi's, the storage, the vCenters, the Brokers, to see if they have enough memory, CPU; to make sure they're not overloading the network.

                                          Pros and Cons

                                          • "We can detect when, for example, one host is getting hit by a lot of VMs and we can take care of that host. It enables us to add more memory, more CPU, or maybe we just replace the host."
                                          • "It's a little bit scattered. I have to go through a lot of steps to get everything in one place. I would like it that if you click on one cluster, you get all the information from the host, VMs, whatever is there. Sometimes I have to go to different places to get the information."

                                          What other advice do I have?

                                          Get it. It's the best. No problems. It's a great product. I love it.
                                          SS
                                          Analyst at a comms service provider with 10,001+ employees
                                          Real User
                                          It's a great tool for monitoring and tracking data

                                          What is our primary use case?

                                          It moves our projects faster. We also use it for alarms.

                                          Pros and Cons

                                          • "It's a great tool for monitoring and tracking data of our entire environment."
                                          • "I would like to see more features, especially in the way of Flash to HTML5."

                                          What other advice do I have?

                                          We will be implementing NSX next month.
                                          DB
                                          Blogger at a healthcare company with 5,001-10,000 employees
                                          Real User
                                          Analytics help us rightsize VMs, and it gives us one place to look when troubleshooting

                                          What is our primary use case?

                                          We mainly use it for analytics, to get insight into what they're doing, to go above and beyond what vCenter does and into actual time-based analytics.

                                          Pros and Cons

                                          • "It has also definitely reduced the time to troubleshoot issues. The fact that it gives us that single pane of glass to look for stuff, that's the first stop whenever we start troubleshooting."
                                          • "We like the analytics that it does. We can rightsize VMs and look for zombie VMs that are consuming resources but aren't really being used... Predictive DRS has been a great value-added feature for us as well."
                                          • "I would like to see multi-cloud support. It would be nice to see analytics not only on-prem but on VMWare Cloud on AWS. I think that's in the roadmap."
                                          • "More HTML 5 would also be good. I wish vSphere Client would mirror it. I wish they announced it on day one of 6.7."

                                          What other advice do I have?

                                          Pluralsight is a good start, to get an overview of it. Research it, PoC it, stick it out, have it monitor production for a couple of weeks and see what kind of results you get.
                                          RB
                                          Specialist Virtualization at a hospitality company with 10,001+ employees
                                          Real User
                                          Brings virtualization and compute together in one interface so we can correlate data between them

                                          What is our primary use case?

                                          We use it to monitor our virtualized infrastructure.

                                          Pros and Cons

                                          • "What we do, as a whole for our group... is storage virtualization and the compute side. This product brings all those pieces into one interface and now we can actually correlate data between them."
                                          • "I'd like to see more out-of-the-box dashboards and less customizing of the environment. The interface could be more streamlined. There are still a lot of old dashboards versus the new UI dashboards."

                                          What other advice do I have?

                                          The best process is to put them all in place, compare the products, and come to the best product that works for your organization. The nice thing about the vROps is that it has all kinds of integration points to all the products that we were using in our environment. So getting all that data into one place and then correlating it together, that was a strong selling point for us. The only issue we have right now is just time; time to fully use the product. It has a huge number of features and we're using probably 10 percent of them right now. I rate it a nine out of 10 because it gives us…
                                          JB
                                          System Engineer II at a retailer with 10,001+ employees
                                          Real User
                                          The system dashboards allow us to drill down into systems and find how they are talking to each other

                                          What is our primary use case?

                                          We use it to identify performance issues and configure compute resources.

                                          Pros and Cons

                                          • "The system dashboards allow us to drill down into systems and find how they are talking to each other. They allow us to fix issues quickly and easily for the end user."
                                          • "There is a lot of stuff which is hard to read and understand. I must do a lot of research to understand what is going on with the hardware."

                                          What other advice do I have?

                                          Take a look at the whole vRealize suite. They all interactive with each other. It can provide you with streamlined automation. It can get your company to where it needs to be.
                                          SL
                                          Systems Architect at a financial services firm with 1,001-5,000 employees
                                          Real User
                                          Gives us a single pane of glass for warnings on undersized VMs or hosts struggling with resources

                                          What is our primary use case?

                                          We use it for troubleshooting and capacity planning. The current version I'm running, 6.6, performs as I want. In the newer versions, they've removed some functionality and I actually discussed that with the product manager yesterday.

                                          Pros and Cons

                                          • "For scalability, vROps has functionality where you can add remote collectors and remote data collectors, databases."

                                            What other advice do I have?

                                            It's an absolute must to get the information that you want out of your VMs and to be able to help application people pinpoint problems. You just don't run a big VMware shop without vROps. It is intuitive but in terms of "friendly", it takes a lot to learn how to use it. You can get really granular, so it takes education to really effectively use it. I would rate it an eight out of 10, and the reason for that is, as I mentioned, they've taken some features away that I want back. They're telling me they're going to give them back but I'm going to have to teach myself how to use them again. But…
                                            SS
                                            Solutions Architect at a transportation company with 10,001+ employees
                                            Real User
                                            Well integrated with other products, but it was not enterprise-ready for a company our size

                                            What is our primary use case?

                                            Our primary use case is capacity planning. We do historical metrics gathering to determine if we need to rearrange our hardware resources, expand or contract them.

                                            Pros and Cons

                                            • "I like that it's integrated with the other suite of tools. That's a big plus for the tool. It's well-integrated with Log Insight. We use that integration quite a bit."
                                            • "There are some metrics that are not included in the canned set, that we've created. They call them super metrics in the tool, where you create your own metric. But the super metrics are not really reliable. It might be because we didn't create them correctly, although we did have help from VMware. They also don't translate into newer versions like a canned metric would. One of them is a vCPU to pCPU ratio. That's one that is missing, which should be very simple for them to collect."
                                            • "When we first bought it, our vision was to use role-based access, give application teams access to view a dashboard for their stuff. We found out that the vROps tool can't handle more than about 20 concurrent sessions... We have some 3000 applications."
                                            • "The tool itself is not as scalable as we'd like it to be. We have seven or more data centers and we have collectors deployed throughout the whole environment, but we have capacity and performance issues with the tool. We'd like to expand the product so that we would have more capacity, but it has limitations."
                                            • "On a specific version, it has been stable. But the whole point of the tool is historical data and, twice now, we have lost all of our historical data, as we've tried to move to the next version of the tool. That really removes a lot of the functionality that we've purchased the tool for."

                                            What other advice do I have?

                                            Depending on your use case, I would caution you to know what it does and what it doesn't do. We bought it with pie-in-the-sky hopes that it would really solve everything. For this product in particular, it just doesn't seem that it was enterprise-ready for a company of our scale, when we tried to adopt it. It's been going through a lot of changes now. I haven't been as involved in the last year with it but I know that they've moved up another rev in the versioning and, of course, everything gets better with each rev. But it was a rocky start for us. We're still using it and we still have…
                                            CG
                                            Senior Manager at a financial services firm with 1,001-5,000 employees
                                            Real User
                                            The product could be more flexible. The solution is intuitive and user-friendly.

                                            What is our primary use case?

                                            For vRealize operations, we are using it to manage our entire virtual operations.

                                            Pros and Cons

                                            • "From an admin and operations perspective, the solution is intuitive and user-friendly."
                                            • "Our hands are tied by using this product. It is not as flexible as it could be."

                                            What other advice do I have?

                                            It's a good starter. If there is a company who has a small to medium business (or enrollment), it really works. If you have a large organization running 30,000 to 40,000 VMs, your network is very heterogeneous, your company has acquired lot of other companies, and enrollment is very scattered, it might not fit in well with the existing version.
                                            Principle System Engineer at a financial services firm with 1,001-5,000 employees
                                            Real User
                                            The trending analysis of our environment helps us make capacity-planning decisions

                                            What is our primary use case?

                                            The primary use case of vROps is to balance our infrastructure, both from a predictive and reactive standpoint, for outage and maintenance.

                                            Pros and Cons

                                            • "The analysis features available with it allow us to do very high-level, enhanced root-cause analysis on events and issues that arise."
                                            • "One of the most valuable features is the trending analysis of our environment to make capacity-planning decisions, in addition to providing real-time analysis of events."
                                            • "Through the trending analysis that we can do, it allowed us to quickly and easily right-size the capacity from a cluster."

                                              What other advice do I have?

                                              We've been using it for approximately two years now. We originally upgraded from vCOps to vROps. We have also expanded our platform to include vRealize Log Insight which further helped us to understand and perform RCAs as needed, when events occur. Get involved in the community. Get involved in performing hands-on labs. And, quite frankly, deploy it. Create use cases, create your test cases, and validate them. The reasons I rate vROps at eight out of 10 are because there are always areas for improvement. In addition, the limited amount of management packs natively available through vROps is a…
                                              JC
                                              Virtualization System Engineer at a energy/utilities company with 10,001+ employees
                                              Real User
                                              Gives me insight into cluster utilization, but I would like to see cluster modeling returned

                                              What is our primary use case?

                                              We use it for looking at the resources on our hosts and for looking at the resources on VM as well.

                                              Pros and Cons

                                              • "It allows us to see the VM, our cluster utilization - the cluster level is what I work on the most. I'm able to see how much is being utilized, the rate of resource utilization, and when it will actually run out."
                                              • "The solution is intuitive and user-friendly. The UI is nice, it's really simple to use. Building out reports is very simple."
                                              • "One of the most valuable features was the cluster modeling, but they took that away... They keep saying that it's going to be back in the next release and that's what we're looking for. We really want that back."

                                              What other advice do I have?

                                              Overall, it's a great solution. It's really easy to use, really easy to set up, and especially for reporting, it's really good.
                                              Systems Architect at a legal firm with 1,001-5,000 employees
                                              Real User
                                              Gives us granular insight into how the infrastructure is operating down to the storage level, the hypervisor, even the hardware

                                              What is our primary use case?

                                              Our primary use case is to manage our virtual environment, to see where our hotspots are, to see where we can make improvements. It's a driver for us when it comes to purchasing and TCOs, to make sure that our money is focused on getting the most out of what we have, and utilizing the infrastructure we have in place to make sure it runs as efficiently as possible.

                                              Pros and Cons

                                              • "One of the most valuable features is that it gives us granular insight into how the infrastructure is operating and running, down to the storage level, the hypervisor level, even the hardware level. It really gives us a deep dive into what is going on and lets us see. Instead of our having to figure it out, it figures it out for us. It is also user-friendly and intuitive."
                                              • "I would like to see them bring in metrics for other things in the infrastructure, not just the virtual infrastructure: for example, being able to bring in metrics from my arrays themselves or my fiber channel switches or my ethernet switches. Being able to collect that data would help in being able to lay a holistic view on top of how my entire system is functioning, from the hypervisor all the way down to my end-point."

                                              What other advice do I have?

                                              I would definitely encourage colleagues to look at vRealize Operations. I would tell them the experience I have had with it and help them see the differences, how vRealize Operations works with other components, depending on how they are using VMware. I would strongly recommend it. I would rate this solution at nine out of 10 because there is nothing negative about it but I would, again, like to see it able to collect more metrics on things outside my virtual center.
                                              RM
                                              Sr. Citrix Engineer at a healthcare company with 10,001+ employees
                                              Real User
                                              Shows us the "before" and "after" when we optimize, but GUI could be better

                                              What is our primary use case?

                                              We use it for capacity management and optimization. We are just now really getting into using it.

                                              Pros and Cons

                                              • "One of the most valuable features is the ability to see "before" and "after". It will show you the current state, and then show you what it looks like after it does the optimization."
                                              • "It needs dashboards that we can present at the executive level. The GUI, overall, could be better."

                                              What other advice do I have?

                                              Make sure it does what you want it to do. For me, when selecting a vendor, the most important criterion is, does the product do what it's supposed to do? I would rate vROps at seven out of 10, mostly because it needs a better user interface.
                                              Systems Admin at Turnitin
                                              Video Review
                                              Vendor
                                              It gives all your coworkers, management, and users a dashboard that gives the current state of the entire vSphere ecosystem

                                              Pros and Cons

                                              • "A central dashboard for evaluating the health of our whole vCenter environment."
                                              • "We have an Enterprise Plus license, so there's a long list of stuff that you get with the Enterprise Plus license, and I'd like to see a better integration of all the vRealize components."

                                              What other advice do I have?

                                              Most important criteria when selecting a vendor: vSphere and VMware, of course, is a foundation technology that's been great for dozens of years. What we look for is the advanced features, for example, we just adopted vSAN. It was great. I went from zero to half a petabyte in just a few hours after we got the server setup. We also look for advice on more advanced products, which are not the base vSphere, by looking to our integrators and our buyers for help. They have been very effective at providing us the information that we need.
                                              Service Owner at a financial services firm
                                              Video Review
                                              Vendor
                                              You can put it on the whole VM infrastructure. Anywhere your VMs are, it can act on that space​.

                                              What other advice do I have?

                                              Most important criteria when selecting a vendor: Everything is important. * Reputation is certainly good for us, being a bank. * The relationship is huge. * We have to partner with someone that we trust, who we think is going to do a good job for us, and responds to the issues that we have.
                                              Senior Virtualization Systems Engineer at University of California
                                              Video Review
                                              Vendor
                                              It's able to tell you if you're over-provisioning VMs and reduces memory, if it's not being used

                                              What other advice do I have?

                                              It's a very good product. It's really given us a lot of insight. Most important criteria when selecting a vendor: The partnerships with other vendors and integration with other products that we have, therefore their reputation in that, and their support.
                                              EVS Engineer 3 at Cabela's
                                              Video Review
                                              Vendor
                                              Has a lot of great reporting features that help us scale with our products and save time

                                              What other advice do I have?

                                              It's a good product. It definitely helps troubleshooting, and helps you find things a lot faster than just trying to dig for a needle in a haystack. It's definitely a reliable product, and it's definitely helped us save a lot of time.
                                              Infrastructure Architect
                                              Video Review
                                              Vendor
                                              Gives us visibility into the back-end regarding VM issues before they become end user issues

                                              Pros and Cons

                                              • "The value from vROps, from a traditional sense that we had, is the visibility into the back-end, to know when we are having issues with VMs before it actually becomes an end user issue."
                                              • "The automation piece could be done simpler."

                                              What other advice do I have?

                                              In terms of the most important criteria when selecting a vendor, I feel like you have to look at it all. You have equal shares. I work in an industry that is a very secure environment, and you have to have the long-term stability there. One thing that we're asking all vendors that we're looking at their product lines is, "Are you viable five, 10, 20 years from now?" We don't have that three-year turnover rate that a lot of other industries have. We want to make sure that whoever we partner with is going to be there, to support us for the long haul. We don't want it to be purchased and gobbled…
                                              System Admin at a comms service provider with 1,001-5,000 employees
                                              Video Review
                                              Real User
                                              Facilitates monitoring growth in our environment and where it's occurring

                                              What other advice do I have?

                                              In choosing a vendor, obviously we have to look at their ability to answer all of our questions, make sure that their solution is in fact going to meet our needs and their tech support later on. It was real simple, and once you get involved with it, it's just a matter of getting some hands on time and playing with it.
                                              DS
                                              Infrastructure Architect
                                              Video Review
                                              Real User
                                              It's great​ from a scalability perspective, and it gives us all the metrics that we need.

                                              What other advice do I have?

                                              It's great from a scalability perspective, and it gives us all of the metrics that we need. Our configuration, or dashboard configuration, and deployment are quite easy.
                                              Sr. IT Analyst, Virtualization Infrastructure at Southern Company
                                              Video Review
                                              Vendor
                                              Helps Us Understand VSAN Storage, Compute And CPU Capacities In Our Environment

                                              Pros and Cons

                                              • "We use vRealize Operations Manager primarily for capacity management within our environment."
                                              • "vROps is, by its nature, a very complex product."

                                              What other advice do I have?

                                              For us, the most important criteria when selecting a vendor are that we look for a company that's going to support our business cases, that has an established track record of stability, and performance. Someone that's going to stand behind us and support us as we utilize their product. Those things are extremely important as we're evaluating whether to make a purchase. I rate vRealize Operations as a nine out of 10 today. There are still some areas to improve around the initial user experience. But, the product has improved significantly with the more recent releases.
                                              Systems Engineer at a financial services firm with 1,001-5,000 employees
                                              Video Review
                                              Vendor
                                              Simple to deploy and helps us look at performance statistics for our environment

                                              Pros and Cons

                                              • "It's valuable because it helps us look at our performance statistics for our environment."
                                              • "Where the product could improve would be the UI."

                                              What other advice do I have?

                                              I rate it an eight out of 10, because there's always room for improvement, but overall I'm very happy with it.
                                              IT Manager at a retailer with 10,001+ employees
                                              Video Review
                                              Vendor
                                              Enables us to integrate information from vCenter, vSphere, but support for Horizon could be better

                                              What other advice do I have?

                                              From my standpoint, when selecting a vendor, we look at support, their customer service, what is their responsiveness to any of the problems we have. Scalability, "ease-ability" in the product. Is the solution fully integrated into what we need it to do? I rate it a seven right now just because it's a little bit complex in its setup. But, I think, like I said, as they improve it, get a little bit better, then it'll make it easier to use.
                                              Virtualization Engineer at Moraine park technical college
                                              Vendor
                                              Gives us a lot of insight into the session experience such as packet-loss times

                                              What other advice do I have?

                                              The most important points in vendor selection are * the vendor's reputation * how good their products truly are * how long they've been around * the features supported * the capabilities of their product * how user friendly it is * the comfort of the interface * the overall stability of the product.
                                              Virtualization Engineer at Probity
                                              Vendor
                                              Provides ​a single pane of glass for metrics and helps us troubleshoot issues more quickly

                                              What is most valuable?

                                              Single pane of glass for metrics. This helps us see if we have issues with network storage, compute.

                                              How has it helped my organization?

                                              It's enabled us to more quickly troubleshoot end user problems.

                                              What needs improvement?

                                              Being able to take and work off activity between it and other products.

                                              What do I think about the stability of the solution?

                                              Being an all-inclusive appliance, it's been very stable for us.

                                              What do I think about the scalability of the solution?

                                              We haven't had to scale.

                                              How are customer service and technical support?

                                              I haven't used it for vROps.

                                              Which solution did I use previously and why did I switch?

                                              We've spent far too much time troubleshooting datacenter issues and once we implemented vROps we were able to save a lot…
                                              Technical Consultant at a retailer with 10,001+ employees
                                              Vendor
                                              ​We were able to downsize workloads and our hardware

                                              What is most valuable?

                                              Capacity management.

                                              How has it helped my organization?

                                              We were able to downsize workloads and our hardware.

                                              What do I think about the stability of the solution?

                                              It really helps with stability. Overall, it is a stable product.

                                              What do I think about the scalability of the solution?

                                              It's been great, but we have a small department.

                                              How is customer service and technical support?

                                              Very good.

                                              How was the initial setup?

                                              It was very easy. They installed it using the vROps Wizard.

                                              What other advice do I have?

                                              I think it's a good product. Most important criteria when selecting a new vendor: Overall support for the product Response to support tickets Product features New feature roll-outs
                                              Analyst with 10,001+ employees
                                              Vendor
                                              We are able to act before problems happen rather than waiting for end user complaints

                                              What other advice do I have?

                                              When looking at vendors, cost is the number one factor but, of course, the product has to function. I would definitely say give it a try. It's growing incrementally better, it's really user friendly, the user interface is easy to manage.
                                              Server Support at a consumer goods company with 10,001+ employees
                                              Vendor
                                              Rightsizing of VMs is a key feature that helps reduce expenses

                                              What other advice do I have?

                                              When considering vendors, the most important issue is support. Also, be patient. It collects a lot of information
                                              Systems Admin at a healthcare company with 10,001+ employees
                                              Vendor
                                              Helps me see analytics across the board although tighter integration with upgrade manager would be helpful

                                              What other advice do I have?

                                              The most important thing when looking at vendors is long term support, that they don't just drop the product. I would advise you put it in, try it out, put it through its paces.
                                              Technical Support Analyst at Tangerine
                                              Vendor
                                              We can find problems before they start becoming bigger issues

                                              What other advice do I have?

                                              If you are considering vROps, do some demos of vROps before considering something else, just because the latest versions are pretty good. Most important criteria when selecting a vendor: * Support * Ease of use * Ease of upgrade setup * Actual value from the actual product.
                                              Systems Engineer at a healthcare company with 1,001-5,000 employees
                                              Vendor
                                              With the help of the dashboards, we are able to drill down and see what is going on.

                                              What other advice do I have?

                                              This solution seems to be good. I've used vCOPS in the past, so it's certainly better than that. Before investing in this product, you should talk to a lot of people and get a demo.
                                              Senior Systems Administrator
                                              Vendor
                                              The capacity planning helps us see down the road, but we lacked documentation at deployment which affected usage

                                              What is most valuable?

                                              The capacity planning: Purchasing hardware takes a long time for us. This way you can get where you're actually going to be at six months down the road.

                                              How has it helped my organization?

                                              We are on an older version. It hasn't improved any mission critical systems.

                                              What needs improvement?

                                              Lack of documentation.

                                              What was my experience with deployment of the solution?

                                              I wish the documentation was better for the solution. When we first deployed it, there were very few resources online. That's why we don't use it that much.

                                              What do I think about the stability of the solution?

                                              It's fine. It's stable.

                                              How are customer service and technical support?

                                              We have a contact, but we have never used him/her.

                                              Which solution did I use previously and why did I

                                              Senior Systems Engineer at a tech vendor with 1,001-5,000 employees
                                              MSP
                                              It integrates extremely well with the rest of our products

                                              What other advice do I have?

                                              If you are looking to implement this solution, definitely go to your training course. It's a week long, that's how difficult it is! They've got vSphere, which is VMware's core product and that's a week course. This is just a tiny section compared to that and it's also a week. It just shows you how complex the solution is. You have to do the training. You just have to. Most important criteria when selecting a vendor: * From my perspective as a tech guy, it's always about support. You need good support from the people that you get it from. It needs to meet all of your functionality. * You've got…
                                              Service Storage Cloud Solutions at a pharma/biotech company with 1,001-5,000 employees
                                              Vendor
                                              It allows us to go back, look at VM past historical data, CPU memory usage, and disk latency

                                              What other advice do I have?

                                              I would recommend the solution. Most important criteria when selecting a vendor: * Brand reputation * Brand name * Support.
                                              Systems Administrator with 5,001-10,000 employees
                                              Vendor
                                              Able to set up alerts which will be forwarded to your whole team, but it doesn't work well with other solutions

                                              What other advice do I have?

                                              I would recommend the product. I would tell anyone looking to purchase the product to utilize it as much as possible. Most important criteria when selecting a vendor: * Technical support would be our number one reason. If anything does go wrong, it's nice to have a someone who's helping you out. * Onsite staff is definitely the best. * It has to be able to work with other applications. It definitely has to be a standalone because most of our machines aren't connected to the internet.
                                              Senior Analyst at a pharma/biotech company with 1,001-5,000 employees
                                              Vendor
                                              An alerting system for ongoing things not caught by other monitoring tools

                                              What other advice do I have?

                                              If you are looking at this solution, research its ease of use and integration with other products. These days, also look at the login side. Most important criteria when selecting a vendor: a good relationship at the beginning.
                                              Senior System Analyst
                                              Vendor
                                              Easy to use interface when you login, but installation was not straightforward

                                              What other advice do I have?

                                              Most important criteria when selecting a vendor: initial cost.
                                              Virtualization Tech Lead at ControlUp
                                              Vendor
                                              It's very scalable and we're able to add instances

                                              Pros and Cons

                                              • "vROps was the only tool which we found which was capable at the time to create customized dashboards."
                                              • "You can troubleshoot, you can do all kinds of deep-dives into the issue and find out what the root cause is and everything, but in order to get it fixed, whatever it is (doesn't matter what it is), you need to log into another tool in order to fix it."
                                              Systems Engineer at a university with 10,001+ employees
                                              Vendor
                                              It gives you good insight on your environment

                                              What is most valuable?

                                              The dashboard gives me good insight on what's going on in my infrastructure.

                                              How has it helped my organization?

                                              Before vROps, we were just stripping everything. Now, we have: Data storage Virtual machines

                                              What needs improvement?

                                              I would like to see improvements in reporting. I would like it to be more customized. More templates would also be beneficial.

                                              What was my experience with deployment of the solution?

                                              It's an easy appliance to deploy.

                                              What do I think about the stability of the solution?

                                              The stability is great.

                                              What do I think about the scalability of the solution?

                                              It scales really well. We have two of them.

                                              How is customer service and technical support?

                                              I haven't used technical support.

                                              How was the initial setup?

                                              I was…
                                              Technical Expert 3 at Atos
                                              MSP
                                              Allows us to monitor our environment, to be proactive, and do preventative maintenance

                                              What other advice do I have?

                                              If you are looking at this solution, try it out first. Ensure you have enough resources in your environment where you can test all the resources for vROps. Resources like CPU, memory, being able to scale the VM after it's deployed application-wise to see if that's causing issues, or does it need more resources - those type of things. Most important criteria when selecting a vendor: Does it do what you say it does and more? If you just trying to promote your software, and it's not working, you are wasting my time.
                                              Network Engineer at a security firm with 51-200 employees
                                              Vendor
                                              We've been able to use it to diagnose several performance problems with our environment

                                              What other advice do I have?

                                              What's important when looking at vendors is * Ease of talking to them * Ease of working with their sales team * Availability Also their presentation of the products. Having trial versions available to be able to try it out before so you know if it's like, "Oh yeah. I want to use it more." That's the most important. I would definitely be looking at long term solution, at a way to get better insight into your controlled environment. I don't have too much experience with the different monitoring tools but vROps has been, hands down, the best thing I've reviewed so far.
                                              Senior Virtualization Architect at klx
                                              Vendor
                                              Use it to measure and monitor your environment

                                              What other advice do I have?

                                              We invested in this solution because monitoring was really important for us. I would definitely recommend this solution.
                                              Innovations Senior Manager
                                              Vendor
                                              Predictive analytics and reporting help reduce over-provisioning and eases billing

                                              What is most valuable?

                                              The predictive analytics and reporting.

                                              How has it helped my organization?

                                              It's been able to reduce our over-provisioning, help with ease of reporting, and billing.

                                              What needs improvement?

                                              Extendable API, for programming.

                                              What do I think about the stability of the solution?

                                              Had zero problems with stability.

                                              What do I think about the scalability of the solution?

                                              Easy, very easy.

                                              How are customer service and technical support?

                                              Very good. I've had no problems with support.

                                              Which solution did I use previously and why did I switch?

                                              No.

                                              How was the initial setup?

                                              It was intermediate. You had to understand exactly what you were deploying, so you could actually click all the right buttons.

                                              What other advice do I have?

                                              Looking at vendor…
                                              System Admin at a healthcare company with 1,001-5,000 employees
                                              Vendor
                                              I'm able to find problems more quickly and show users where the problem really lies

                                              What other advice do I have?

                                              When looking at vendors, support is important. We like to have good support. And then I would say ease of setup and ease of use. The more complex, the less interested we are. Regarding vROps I would say to a colleague, "Totally do it." I think it would benefit your organization. You get a lot of good insight into what's going on very quickly and the cost of vROps is totally worth it.
                                              Network Admin at a healthcare company with 501-1,000 employees
                                              Vendor
                                              The dashboard enables quick action without having to dig, yet I can also drill down for details

                                              Pros and Cons

                                              • "For me, it's the dashboard."
                                              • "It could be a little bit quicker to drill into."

                                              What other advice do I have?

                                              I really look for support, it is extremely important to me. So if there is an issue, how soon are they going to respond? Also, local partners, that's important too. So a strong partner with a strong organization behind them. Also, look for what's important to you. For us it was the single pane of glass, not another bolt-on vendor to try to have a view into it. It is nice having everything all live right there inside the center. In terms of preparing for implementation, I didn't think it was too difficult. I don't know if there's a lot of preparation you need to. Maybe just some clean up work…
                                              Senior Engineer at Cvent
                                              Vendor
                                              You never quite know where you're actually wasting a resource until you start using it

                                              What other advice do I have?

                                              vROps is something that most companies should be using, because you never quite know where you're actually wasting a resource until you start using vROps. Most important criteria when selecting a vendor: They should be able to keep us informed (the most important aspect) on upcoming technology trends, the new releases, and new features.
                                              Manager for Desktop Services at a healthcare company with 5,001-10,000 employees
                                              Vendor
                                              As a manager, it's all about the dashboards that allow me to pinpoint sessions and see the overall environment

                                              Pros and Cons

                                              • "From a manager's standpoint it's the dashboards. To be able to quickly and easily see what's going on in our environment, from my perspective."
                                              • "Maybe the interface is a little bit archaic. It needs to be updated and again we're on view 6.2, we're not even on 7 yet. So maybe it's changed, but a more modern look and approach."

                                              What other advice do I have?

                                              Utilize VMware. Let them come and help you. Utilize them to get some kind of canned reports or some kind of templates so you don't have to create them all from scratch. That's probably the biggest thing: find other peers that have done that and then draw upon what they've already created so you don't have to recreate it.
                                              Consultant
                                              Vendor
                                              Monitoring and performance analysis are among its strengths although more stable upgrades would be an improvement

                                              What other advice do I have?

                                              When choosing a vendor the most important criteria are experience, maturity and, probably, documentation. I would advise you get training because it's not so easy to start with and not get lost in vROps. Also, have everything ready the partner tells you to have and have straight expectations about what a solution does and does not do.
                                              Systems Team Manager at Oil states international
                                              Vendor
                                              Needs to capture storage data more quickly than once a minute although the overview of my environment is helpful

                                              What other advice do I have?

                                              Most important when considering vendors is price, that's the first one. And the ability to contact them in a timely fashion. If you have less than 100 hosts, don't buy it, depending on what the pain in the environment is for you. My pain was storage and I researched storage. And that was my biggest obstacle. It depends on people, on their issues. Sometimes it's a CPU, sometimes the memory. I was going for the storage and, as I said, one minute for me in the storage environment is not enough. It needs to be much quicker.
                                              Network Server Analyst Senior
                                              Vendor
                                              Special metrics like CPU ready time, latency, network utilization help troubleshoot although the learning curve is steep

                                              What other advice do I have?

                                              There are different things to look for when choosing a vendor. From an engineering standpoint, it's the administration. From an organizational standpoint, it could be cost. So it has to come in between those and it has to be a stable product as well. Those three factors. As engineers, we're the decision influencers but at the end of the day we are not cutting the check for the organization. So, we have to do our job to sell it to the organization if we think it should be recommended. They have to have total buy-in. I think the decision depends on your server infrastructure. If you're hyper…
                                              Solutions Architect at a tech services company with 10,001+ employees
                                              MSP
                                              Implementation is straightforward, especially if you utilize best practice guides

                                              What other advice do I have?

                                              I would definitely recommend this solution. Most important criteria when selecting a vendor: simplicity, functionality, but mainly simplicity.
                                              Senior Technical Engineer at a retailer with 10,001+ employees
                                              Vendor
                                              Helps you get to the problem quicker than you would without it

                                              What other advice do I have?

                                              For anyone looking at vROps, "Do it." Most important criteria when selecting a vendor: Vendor relationship. The VM work has got to be absolutely rock solid for us along with the stability. We have to feel comfortable running the enterprise on it.
                                              MG
                                              Systems Administrator at a healthcare company with 10,001+ employees
                                              Real User
                                              Alerts about our environment are key for us though a focus on vSAN performance, dashboards, would help

                                              What other advice do I have?

                                              Most important when selecting a vendor are support and performance. It's a great product if you can get it to work properly and function according to your needs.
                                              Senior Server Analyst at a energy/utilities company with 501-1,000 employees
                                              Vendor
                                              Performance and capacity trending allow us to better predict when we to scale out but dashboards and reporting are complicated

                                              What other advice do I have?

                                              I'd definitely recommend giving it a go. It's a good product. It's one of the best I've seen for future trending, looking forward. Maybe not one of the best or the easiest to use for actual looking at real-time statistics. I know it can do it but it's a little bit difficult to get to some of that data. There are a couple of screens that are really nice for throwing up some graphs and things of that sort.
                                              Senior VMware Engineer at Credigy
                                              Vendor
                                              Increases the productivity and efficiency of the environment without you actually being there to monitor it.

                                              What other advice do I have?

                                              I would advise you to go with it. vRealize is all about monitoring and automating things. So, if you are getting what you want, then it's a great solution. We have tried it, we are still using it and plan to use it so you should go for it.
                                              Systems Engineer at a tech services company with 1,001-5,000 employees
                                              Consultant
                                              Gives us the opportunity to take a look at our VM performance unlike other tools.

                                              What other advice do I have?

                                              Definitely, use it. Take a look at the licensing model and make sure that it fits what you're trying to do with it. Other than that, I would still recommend it, even though, I think it could use a little bit of improvement. Since it sits alongside an installation, preparation is as simple as building another VM to put it on, as far as I'm concerned. The installation is pretty straightforward, at least based on the experience that my team had in terms of doing the upgrades and things of that nature.
                                              Senior Systems Engineer at a healthcare company with 1,001-5,000 employees
                                              Vendor
                                              Provides insight from your storage to your computer and to your hypervisor. Stability and user interface need to improve.

                                              What other advice do I have?

                                              If you have the technical experience and time to basically understand the user interface, then go for it. However, if you don't have the time, then don't.
                                              Senior Systems Admin at a comms service provider with 1,001-5,000 employees
                                              Vendor
                                              We can see real-time weekly updates and get microscopic histroical data.

                                              What other advice do I have?

                                              I will definitely recommend vROps to others.
                                              Technical Manager at Atos
                                              MSP
                                              You can plan your capacity requirements well in advance.

                                              What other advice do I have?

                                              I will definitely be referring this solution to others. You should weigh the pros and cons; I am sure that VMware will provide PoCs as and when required.
                                              Senior systems architect at Byte ideas and solutions
                                              Consultant
                                              I use it mainly for its monitoring capability and predictive analytics.

                                              What other advice do I have?

                                              Definitely use it, especially if you need to carry out predictive analytics. For knowing how to scale your environment, I think it's a priceless tool. Make sure you've got enough room and resources for the installation.
                                              VP at a consultancy with 1,001-5,000 employees
                                              Consultant
                                              Monitoring, capacity management and the holistic view of our virtualization infrastructure were the key features for us.

                                              What other advice do I have?

                                              I would definitely advise others to have a look at vROps. It's definitely good. The analytics engine is very powerful and the management feature is pretty good. Also, if you have other portfolios like VRA, VRB, it seamlessly operates with the VMware component. I would definitely recommend it.
                                              Senior Director of Technology Infrastructure at a retailer with 10,001+ employees
                                              Vendor
                                              Improves our organization by quickly remediating problems

                                              What other advice do I have?

                                              Advice for anyone looking at VM solutions: * Stay abreast of the changing technology, because it is moving fast. Simple is better for time to market. * Do some PoCs and train your engineers. * Research total cost of ownership, deployment time, and the complexity of their applications. Our most important criteria when selecting a vendor: * Reliability * Peer reviews * Technical support * Their willingness to work with us.
                                              Director Of Cloud Product Engineering at a media company with 10,001+ employees
                                              Real User
                                              Allows transparency in capacity and performance management across a large enterprise infrastructure

                                              What other advice do I have?

                                              vROps and vSphere integrate well together. The community is huge. We're really big into open source. We rely on the community for just about anything and everything. Most important criteria when selecting a vendor: * Reputation * Brand * Accessibility.
                                              Delivery Consultant at One enterprise solutions
                                              Consultant
                                              The monitoring makes it easy to identify the bottlenecks and potential problems

                                              What other advice do I have?

                                              vROps would be my advice because it's simple to use, you have a panel to very quickly identify trouble, eventual problems; and it's easy to troubleshoot. Make sure you have a good understanding of the infrastructure. Define the product you need to monitor.
                                              IT System Architect with 1,001-5,000 employees
                                              Real User
                                              Allows users at all levels to see what is happening in the environment

                                              What other advice do I have?

                                              When selecting a vendor to go with, it goes down to total cost of ownership pretty quickly. The product has to work, it's got to be reliable, and obviously it's got to provide benefits that are worth whatever investment in, time, money, licenses, you have to make. Every solution we add to the environment adds complexity to the environment, so it's now under the product we advocated to use or maintain. You can only have so many products in your environment before there's just too much information so you need to keep it simple, to a certain extent. Set it up and test it. It's really not hard to…
                                              Manager it at Tech elecon
                                              Consultant
                                              ​It enables to me to do a deep dive and get insights into my infrastructure

                                              What other advice do I have?

                                              When you look at the VMware infrastructure and software piece, they're more or less offering what vROps is offering you right now. It is comparable to any other third-party solution for the VMware. So it's always better to go with the best one. To prepare for implementation, first and foremost you need to make sure that you inventory all the hardware and the stakes. And it's important that everything is on the same version. Multiple versions will make your life more complex because all the versions are in additional dashboards. It's not like a motherboard version and then a dashboard. Each…
                                              Systems Engineer at a transportation company with 10,001+ employees
                                              Vendor
                                              You can't find better technical support than VMware

                                              What other advice do I have?

                                              Most important criteria when selecting a vendor: * Brand name reputation * Support, how good is it (according to other customers and community forums).
                                              Platform Architect at Hpm networks
                                              Consultant
                                              Enables us to do future capacity planning and it does some preventive type maintenance without our involvement

                                              What other advice do I have?

                                              If you're looking to size your physical hardware or you're looking to rightsize your virtual infrastructure, then definitely take a look at vROps. It's a great tool for it. One of the easiest on the market to use and it'll provide you with a lot of good information.
                                              Systems Engineer at a healthcare company with 1,001-5,000 employees
                                              Vendor
                                              The UI is great, and it's fairly intuitive to use

                                              What other advice do I have?

                                              It's a very good product. You can't go wrong. The UI is great, and it's fairly intuitive to use.
                                              Systems Administrator
                                              Vendor
                                              Hasn't given us the data we were hoping for though stability has been very good

                                              What other advice do I have?

                                              Try to get it to actually install and run.
                                              Senior Systems Engineer at a retailer with 10,001+ employees
                                              Real User
                                              Improves organizations through monitoring

                                              What other advice do I have?

                                              If you are looking at vROps, take your time researching it. Make sure you get with vROps. Make sure you do all the recommended settings and don't rush it. Most important criteria when selecting a vendor (for our company): * Discount prices * If they can handle the scale of our business, because we are a large scale. * The support behind it. That we can access it 24/7. Big things. Scale is the biggest, usually because handling our scale is hard.
                                              Senior Systems Engineer at a media company with 10,001+ employees
                                              Vendor
                                              Gives us visibility into the virtual datacenter, though it needs a one-stop online library for training

                                              What other advice do I have?

                                              When selecting a vendor, stability is one of the big things for us. Also, cost is another big thing. We don't do a lot of bleeding edge companies, we're more conservative so stability is important. Regarding cost, it's especially important to look at forecasting the cost in the future. The per-socket model's okay but SNS services and solutions or maintenance is what really drives up your budget. I would suggest going to the VMware website, downloading that 30-day key, and kick the tires on it. Check it out. And for implementation, bring in a third-party vendor to help your internal team. But…
                                              Technical Lead at a tech vendor with 1,001-5,000 employees
                                              Real User
                                              Provides you with what you are trying to search for

                                              What other advice do I have?

                                              I don't think there is another company that makes cables better than VMware. The most important criteria for choosing a vendor: * Support * Reputation of the vendor.
                                              Systems Administrator
                                              Vendor
                                              Gives us more details which we can't get on the dashboard, but the alerts are somewhat hard to manage

                                              What other advice do I have?

                                              I really like the new version. Better interface. If you are looking at the solution, I say, "Go for it." It has been good for us.
                                              Systems Analyst at Hospital sisters health system
                                              Vendor
                                              Able to decommission workloads not used properly or sized properly when built, though going to vROps webpage for in-depth info should be changed

                                              What other advice do I have?

                                              We invested in a new solution because we have issues with people asking for things and not necessarily using them, or people getting distracted by other problems that come down from upper management. The push towards cleaning up some of that mess was a big part of it. It also gave us the ability to get more in-depth into how workloads were performing and being able to identify where we were having issues before the app consumers and users were seeing major issues. This was something we really wanted to push towards. If someone is researching this solution: Get an expert in. It is such a big…
                                              Systems Engineer at a leisure / travel company with 1,001-5,000 employees
                                              Vendor
                                              Receive alerts for whatever is wrong with your systems, but needs more flexibility to combine monitoring results with results from other products

                                              What other advice do I have?

                                              If you want to monitor something else, besides VMware, use something else. Use it for monitoring VMware, nothing else.
                                              Senior Analyst with 201-500 employees
                                              Vendor
                                              The most valuable features are recommendations on CPU memory and utilization

                                              What is most valuable?

                                              Recommendations on CPU memory Utilization

                                              How has it helped my organization?

                                              It helps us to stay on top of recent risk allocation based on a recommendation from what we're reviewing.

                                              What do I think about the stability of the solution?

                                              It's pretty stable.

                                              What do I think about the scalability of the solution?

                                              We haven't scaled it out, but it seems pretty scalable.

                                              How is customer service and technical support?

                                              We haven't used it.
                                              Senior System Engineer at a tech company with 10,001+ employees
                                              Consultant
                                              Single Dashboard enables viewing multiple clients, networking; it also provides capacity planning

                                              What other advice do I have?

                                              When selecting a vendor be sure to look at reliability, uptime, and make sure that they're available for you. Because we work for hospitals, hospitals can't be down, they can't be down at all, even for a minute or two. Definitely find a couple of use cases to make sure that vROps is what you need. vROps, can do pretty much everything up to capacity planning. It comes with different licensing levels, Standard, Enterprise, Advanced. Find out what you need, which version and edition.
                                              Technology Manager at a energy/utilities company with 201-500 employees
                                              Vendor
                                              Gives us alerts and risks we might not have been aware of

                                              What other advice do I have?

                                              I would say customer service is important. It's one of the higher things in terms of priority. My systems guys would say the product itself is most important - what it does. But I think customer service is key. If you can't get service when you have a problem, it's not even worth having the product. VMware has been solid. Stable. I say hands down, VMware. There are other solutions out there, but VMware works.
                                              VMware Administrator at a tech company with 10,001+ employees
                                              Vendor
                                              Reclaimable Capacity feature helps us find over-provisioned VMs and reclaim that capacity

                                              What other advice do I have?

                                              In our case, all our hardware is Dell, our storage is EMC and our software is VMware, so it's a one point of contact for all of our support. Definitely take a look at Operations Manager. It seems to fit really well within the environment.
                                              Leads System Administrator
                                              Vendor
                                              Provides insight into our environment and allows us to more easily rightsize virtual machines

                                              What other advice do I have?

                                              In terms of criteria when selecting a vendor the important criteria are cost, reliability, and reputation. They're the top three. Perhaps community feedback plays a role as well.
                                              Infrastructure Engineer at a comms service provider with 501-1,000 employees
                                              Vendor
                                              Provides insight into our VM or environment, to see where it's trending

                                              What other advice do I have?

                                              The top criteria when selecting a vendor would likely be support and reliability. Also, that they're not just trying to sell us a product but, rather, it's something we can actually use and leverage in our day-to-day operations. We haven't really dipped our toes into what it can do but so far I have been pretty impressed with the analytics we can get out of it. The high-level information we get out of it has been pretty valuable so far. We haven't even gotten into it, so it can do a whole lot more. Try it out if it's in your licensing and you haven't deployed it. No reason not to.
                                              Vp Technology at a tech services company with 1,001-5,000 employees
                                              Real User
                                              It provides complete visibility along with deeper insight into particular VMs

                                              What other advice do I have?

                                              When selecting a vendor it's important to look at the product roadmap; the underlying platform is VMware anyway. They go hand in hand when it comes to monitoring the infrastructure. I would definitely suggest evaluating vROps. It's particularly valuable for anybody who is on the VMware platform.
                                              Technical Team Lead at a consultancy with 1,001-5,000 employees
                                              Consultant
                                              Helps to utilize our resources by evaluating machine performance, but initial setup was complex

                                              What other advice do I have?

                                              The product is useful and it helps, especially going into a conversation with other IT staff and management.
                                              System Architect at a tech company with 51-200 employees
                                              Real User
                                              Wireless Operations Manager allows us to troubleshoot issues proactively and plan regarding demand

                                              What other advice do I have?

                                              When choosing a vendor we look at what pain points we have today and then we look if any vendor can kind of satisfy or fulfill all the pain points. vROps was one of them we looked into I would suggest if you pain points that we had, then go with vROps.
                                              IT Manager at Robert bosch
                                              Vendor
                                              Enabled us to do more than what we could in our enterprise environment. It needs to have better dashboard capabilities.

                                              What other advice do I have?

                                              We're still learning about this solution. You should really have a detailed definition of what you're looking for, from the requirements point of view and match that up with how/what vROPS is offering. Overall, VM Solutions are tying to your requirements better.
                                              System Administrator with 1,001-5,000 employees
                                              Vendor
                                              Improves ability to provision and acquire hardware, though could use more data for their Blast Extreme protocol

                                              What other advice do I have?

                                              Have VMware come onsite to help with the install and knowledge transfer. Also, make sure to research all the different features to use with vRealize Operations. Most important criteria when selecting a vendor: Ease of use in the product you are looking to use.
                                              Design Engineer at Adp
                                              Vendor
                                              Able to go back in real-time, look up the performance metrics and forecast growth.

                                              What other advice do I have?

                                              It's already provided by VMware, there are no additional APIs to plug in, so just plan ahead of time, simply plan, plan, plan. You should prepare for the solution's orientation with PoC and testing.
                                              Systems Administrator at a university with 1,001-5,000 employees
                                              Vendor
                                              Allows us to monitor performance of our VDI environment and better allocate resources to our VDI pools

                                              Pros and Cons

                                              • "The one that comes to mind is the ability for us to see how our VDI environment."
                                              • "From a personal perspective, I would like it made clearer what options are available in the suite that the customer is not using."

                                              What other advice do I have?

                                              The most important criteria when selecting a vendor are communication, availability, and the ability to really understand your needs as an organization. Can they put aside some of the business talk and really understand your organization and the solutions that you may need? Whether they're able to work with a higher education institution, in our case, was also important. Those are some of the biggest considerations for us. There's no solution that's absolutely perfect. It's great for a trend analysis and a growth tool, if you want to do growth projections and things like that. Using it for…
                                              IT Assistant Director at Maryland transportation authority
                                              Vendor
                                              Saves money by having less computers, less to manage, and less to worry about

                                              What other advice do I have?

                                              Plan ahead. Know exactly what it is you want to monitor. There's a lot of things you can report on. It can be a little overwhelming. So, have a plan. It makes sense to go with VMware. They know better than probably any other vendor what exactly goes on with their Virtual Machines. Most important criteria when selecting a vendor: If we already have solutions by that same vendor in-house. That's usually a better way to go, because we don't have to do as much research, then there's the cost. We usually get a better cost if it's just adding onto a part of what we already have instead of buying a…
                                              NSX Engineer at Intelligent Decisions
                                              Consultant
                                              Helps us mitigate problems more quickly in the environment but dashboard customization is difficult

                                              What other advice do I have?

                                              We were trying to follow the validated design, which is part of VMware, and we needed some way of monitoring, which is one of the biggest problems. We can't allow vCenter to do all the monitoring, to alert us. It doesn't give us enough information. There are a lot of products out there, and we just figured we'd use what they have in place, because it integrates much better than some of the others. I don't know about now, but originally the other ones didn't really integrate as well, with all the components including NSX and vSphere (and all the components underneath that), so that's why we…
                                              Manager Server and Storage Operations
                                              Vendor
                                              Provides real-time insight and measurement of CPU utilization, memory usage, and capacity management

                                              What other advice do I have?

                                              When looking at vendors, it's important to look at technical support and responsiveness.
                                              Director of Cloud Operations at a transportation company with 10,001+ employees
                                              Vendor
                                              Allows us to view the statistics of our environment in real time

                                              What other advice do I have?

                                              I would highly recommend others to take a look at the vROps tool. It will definitely help them manage their infrastructure. When evaluating vROps, they need to make sure all the plugins are working, and that it's the solution for them. Sometimes people evaluate a lot of products, and it's just an evaluation which really doesn't fit what their business needs are. Having a good understanding of what you're looking for and what you need is the most important part of evaluating a product. Most important criteria when selecting a vendor: * Their education * Their product knowledge * Ability to get…
                                              Senior IT Architect Analysts with 10,001+ employees
                                              Vendor
                                              Provides and introduces historical performance monitoring, though could use better artificial intelligence

                                              What other advice do I have?

                                              If interested in the product, try to prearrange a training as quickly as you can. Get a lot of training. It's a big product. Main criteria for selecting a vendor: * Full scalability * Price * Vendor relationship.
                                              Systems Engineer at a tech services company with 1,001-5,000 employees
                                              Consultant
                                              Ability to gain insight into what your computing and storage resources are doing, though reporting library needs to improve

                                              What other advice do I have?

                                              You have to look at your current solution, then see if it provides you with what you want it to provide you. As long as VMware is staying on top of development and addressing customer's concerns, and it's doing what you want it to do. It doesn't make a lot of sense to go to another solution. My big thing is, with VMware, if they have a native product that handles a function, that's the first place you should look as opposed to a third-party. When you have third-party vendors sprawl, it leads into a lot of unnecessary complications in your environment.
                                              Network Systems Engineer at Bcbsla
                                              Vendor
                                              Can see an overview of the environment, but there is a learning curve

                                              Pros and Cons

                                              • "The reports: Print any kind of reports or generate them, and send them to somebody if they say my VM is going very slow."
                                              • "It would break, and you would have to go fix it. Then it would break, and they would have some other guys that knew a bit more about it, and they fixed it."

                                              What other advice do I have?

                                              Do your research. Research it, research all your products which are similar, and see that it fits the mold of your company. If it's cost effective, or if it's going to give you the most bang for your buck. When selecting a vendor: * They should know what they're talking about. * If I don't know what I'm talking about, then I shouldn't fumble them up. But the number one thing is that they know what they're talking about and it's easy to use, also its setup is easy. If they can show me how to use it during their presentation and I can explain it to my manager or my boss, then that's one of the…
                                              Technical Analyst at a tech services company with 10,001+ employees
                                              Consultant
                                              Gives us ​Expanded insight into the actual workload in the environment and helps us plan accordingly

                                              What other advice do I have?

                                              Look for support, accessibility, vendor's direction, and vision supporting the kind of things you need to do on an enterprise basis. I'd use this product. I would definitely direct people this way.
                                              Principal Engineer 2 at a tech consulting company with 1,001-5,000 employees
                                              Consultant
                                              Collects all the data we need and gives details about the whole infrastructure

                                              What other advice do I have?

                                              The most important criteria is that the solution must understand the overall software, defined as it is in your architecture; not only the hypervisor layer but the VMs run on it, the storage, the computing that will be running, and the network as well. Research integration with any other portal that you want to monitor along with your hypervisor. I would highly recommend going forward with this solution.
                                              CIO at a legal firm with 201-500 employees
                                              Vendor
                                              Helps us determine how to scale properly, though automated reporting would be a good enhancement

                                              What other advice do I have?

                                              Important considerations: Support would probably be number one, then how much pertinent information is provided. I also think it's important working with a partner. We didn't initially, but we did get involved with a partner that helped us to understand the products better.
                                              Data Center Systems Engineer at a financial services firm with 1,001-5,000 employees
                                              Vendor
                                              Its reporting allows me to look into how everything is running in our environment although the overall UI could be better

                                              What other advice do I have?

                                              VMware does a really good job of integrating all of their tools together, whereas you get some third parties where they kind of haphazardly integrate in, and they may or may not stay well-integrated. Or, they have difficulty getting integrated. You have to a lot API calls, WMI, and that kind of stuff. Make sure initially you set it up properly. Don't try taking shortcuts.
                                              Leads Systems Engineer at University of pittsburgh
                                              Vendor
                                              Helps keep tabs and make sure everything is running well

                                              What other advice do I have?

                                              It's worth giving it a shot. I think there's a lot of benefit with it. It does pretty much everything you should need it to do. Also, I find being part of the VMware community useful. Whatever you go with, make sure you are able to get good support.
                                              Lead Virtualization Engineer at a wholesaler/distributor with 10,001+ employees
                                              Vendor
                                              Helps with troubleshooting times by proving it's not a virtualization issue

                                              What other advice do I have?

                                              It's not always the easiest product to work around in, and build (meaningful) dashboards. I think the UI has improved greatly over the years, but I think there's definitely room for improvements to make it overall easier to manage the product without having to be a specialist in the product. Do your due diligence. Evaluate all of the products, and make sure what you're buying is going to meet your needs and criteria. Whatever that may be. Things to look out for: * Definitely functionality * Ease of use * Scalability * Cost value
                                              Senior Director
                                              Vendor
                                              It scales really nice, but there is a lack of product training

                                              What other advice do I have?

                                              It's a good product, but it's gotta be a partnership. We made them switch our sales guys. Because I really didn't like our last sales guy, he was really about pushing the product, not about relationship. He didn't care what business we're in. He didn't really care about me as a customer. Our current salesperson is fantastic. She's great. She cares about us. She's invested in what we do. She's local and familiar with that area. I love that. It creates a personal touch. It means a lot.
                                              Virtualization Architect at Wdc
                                              Vendor
                                              Can create a list of operational tasks that need to be addressed

                                              What other advice do I have?

                                              When selecting a better alternative, look at scalability and support. Test it out. Make sure you get the dashboards you want.
                                              Manager System Integration
                                              Vendor
                                              Minimize downtime, as well as be in a position to plan for future growth

                                              Pros and Cons

                                              • "We use the product to minimize downtime, as well as be in a position to plan for future growth."
                                              • "I would say it's slow. The version we have right now is pretty robust in the sense that after you've installed it, and it's been running for awhile - it has to run for at least thirty days or longer. Then, it really gives you back meaningful data."

                                              What other advice do I have?

                                              Take a good look at it. It integrates well with the vSphere environment. There are other products that do integrate well, and supposedly give you much more granular detail than this product does. I don't know. It's just a matter of preference, I'd say. It depends on how grand you want to go and how aggressive you want to go in your approach to fixing issues within your environment. I would look at all the products and see exactly how grand you wanna get and how much information you're looking for, then make the decision. Right out the box, you install it, once it's set up, it's already…
                                              Sr. Systems Engineer at Imperial PFS
                                              Vendor
                                              It can track infrastructure problems easier and is able to diagnose problems quicker

                                              What other advice do I have?

                                              I would definitely recommend having VMware come in and do a demo about all of the features it has, because a lot of places don't use all the features that are baked in. Thus, they're missing a lot of data that could be useful. Definitely look how it helps their company and what the product does, because it's not a one size fits all. So definitely understand what the business requirements are and how vROps helps.
                                              Member Of The Cloud Team at a logistics company with 10,001+ employees
                                              Vendor
                                              Provides the ability to deep dive into applications where there wasn't visibility before

                                              Pros and Cons

                                              • "Getting firsthand information in the environment straight to the people that would respond to those actual alerts and events, in real time, versus a phone call or having to play catch up after the events happened."
                                              • "One of the big challenge with vROps is there so much to learn as a user as you're doing it. It is also getting these dashboards in front of the executive committee, so they can actually see the environment."

                                              What other advice do I have?

                                              Flowchart your dashboards first before you do anything technical within the tool itself. It's much easier to take what you have on paper and transpose that off to an actual flowchart or a diagram. It's always easier to clone a dashboard than create one yourself. It'd be easier if you had a repository of dashboards from a VMware perspective. Whereas, as a user, I can go to that repository and clone one, then customize it for my environment. Clone is your friend.
                                              Lead Consultant at Wipro - Cloud Transformation Services at a tech services company with 10,001+ employees
                                              Consultant
                                              Tool for optimizing capacity and leveraging many benefits of SDDC

                                              Pros and Cons

                                              • "The vRO (using Functional Programming of Javascript) is a hand-down of the favorite component of this suite."
                                              • "vRLI still needs a lot of improvement to even start comparing with the market leader, Splunk, in terms of data analysis and customized charts/reports generation."
                                              Senior VMware Engineer at a financial services firm with 1,001-5,000 employees
                                              Vendor
                                              With the visibility we get, we can rectify performance issues at the server level as opposed to the VM level. The GUI is confusing.

                                              What other advice do I have?

                                              Definitely give vROps a fair shot. The other products out there aren't as deep. When you're looking for something beyond the high-level 4-5 metrics that would indicate an issue, well, you're not going to get the depth from other products like VM server or whatever. You can get past the GUI and just live in the metrics section and the charts. It's going to give you a lot of value.
                                              Lead Solutions Architect - Solution Sales at a tech services company with 5,001-10,000 employees
                                              MSP
                                              Offers integration and monitoring capabilities.

                                              What other advice do I have?

                                              Always use professional services assistance from either VMware or your resellers with the configuration. It is important to get the configuration correct. Initial deployment and native vCenter/vSphere integration is straightforward enough that users are encouraged to do it themselves.
                                              VMware Technical Consultant at a tech vendor with 10,001+ employees
                                              Vendor
                                              Includes a custom dashboard and capacity planner. There was a collection bug and some alert bugs.

                                              What is most valuable?

                                              Custom dashboard Out-band (get alert in a text file) Capacity planner

                                              How has it helped my organization?

                                              Capacity planning Alerts dashboard Get all the alerts from the external network and use ELK to show them in the production environment.

                                              What needs improvement?

                                              There was a collection bug and some alert bugs (didn’t show all the alerts and popped up fake alarms).

                                              For how long have I used the solution?

                                              I’ve used this for four years: three years with vCOps 5.x and one year with vROps 6.x.

                                              What do I think about the stability of the solution?

                                              We have encountered stability issues. I redeployed the cluster twice.

                                              What do I think about the scalability of the solution?

                                              We have not encountered any scalability issues.

                                              How is customer service and

                                              Data Center/Wintel Lead at a aerospace/defense firm with 10,001+ employees
                                              Real User
                                              Templates help with deployment.

                                              What other advice do I have?

                                              Advice I would give depends on what you're really trying to do. If you're really scaling out the environment and vApps, this is a tool you can look into doing that.
                                              Senior Consultant Managed Services at a tech services company with 10,001+ employees
                                              Consultant
                                              With the use of dashboards, we can provide Business Units and customers a certain level of self-control over their virtual environments.

                                              What other advice do I have?

                                              Before purchasing this product, I would advise to install the 60-day trial (http://www.vmware.com/try-vmware.html) in a test environment and see if this is a fit for the organization as well as the administrators and engineers. In my opinion the way vRealize operations manager operates (and will be used) is different to most traditional monitoring solutions.
                                              Sr Virtualization Engineer at a tech company with 501-1,000 employees
                                              Vendor
                                              Allows us to get an overview of our environment, the resources available, and if there are any outstanding issues.

                                              What other advice do I have?

                                              It's really a no-brainer. It really should be deployed in any fairly large VMware environment.
                                              Systems Engineer - VMware at a comms service provider with 1,001-5,000 employees
                                              Vendor
                                              The custom dashboard, the management pack, reports, and policy are valuable.

                                              What other advice do I have?

                                              The design is very important for flows and rules. It is better if you have good vSphere skills.
                                              Sr. Systems Engineer at a tech services company with 501-1,000 employees
                                              Consultant
                                              We implemented a solution in software that we were unable to achieve using the physical devices.

                                              What other advice do I have?

                                              If you scale out the environment and want to use vROps, this is a tool you should look at.
                                              Technical Lead at a insurance company with 1,001-5,000 employees
                                              Vendor
                                              It can estimate how long the current environment will be sufficient. I would like to see common actions come pre-configured.

                                              What other advice do I have?

                                              I suggest using VMware with vROps.
                                              Manager, FIS Server Computing at University of Pittsburgh
                                              Vendor
                                              We're trying to use it to do more proactive capacity management planning. We'd like to see more customizable features, more management packs.

                                              What other advice do I have?

                                              Give yourself enough time to do it. It's going to take a little while. It took us a good six months to get it off the ground and functional. Probably another three to six months to get into the advanced features of it.
                                              Sr. Virtualization Engineer at a pharma/biotech company with 10,001+ employees
                                              Vendor
                                              It reliably catches issues with disk response time. It generates too many false positives.

                                              What other advice do I have?

                                              It's probably one of the better ones out there. Just put your time in to researching it and setting it up correctly with the right data.
                                              Solutions Architect with 501-1,000 employees
                                              Vendor
                                              We've started using views a lot more. I would like to see more automation in terms of the remediation.
                                              Manager - Virtulization & Storage Management at a energy/utilities company with 1,001-5,000 employees
                                              Vendor
                                              I can see utilization of the environment and use that information for load balancing.

                                              What other advice do I have?

                                              Make sure you get training. Do the proper training. You need to have your folks trained to be able to manage it on an on-going question.
                                              Senior Systems Administrator at a engineering company with 1,001-5,000 employees
                                              Vendor
                                              It determines whether something is operating differently than it has normally operated in the last six months or even the last week. It is cumbersome for mid-sized companies to manage.
                                              Virtualization Engineer at a healthcare company with 51-200 employees
                                              Vendor
                                              It gives us alerts on almost anything happening at the guest OS level. The documentation wasn't as intuitive as I thought it would be.

                                              What other advice do I have?

                                              Definitely go with it, if you're looking for a centralized management point, as far as being able to monitor everything, without having to manually go in and get sizing reports for VMs. It even reports on networking issues. I'm waiting to see when we go into VDI and NSX; I think we'll really open it up then with a lot more monitoring options. The most important criteria when selecting a vendor like VMware is pretty much support. We've had some vendors where it's not that the product’s bad, but when it does go south, the support hasn't been there. We definitely research, whether it's going…
                                              Senior Virtualization Engineer at a engineering company with 1,001-5,000 employees
                                              Vendor
                                              It understands what is normal for a workload and alerts only if the workload goes outside that boundary.

                                              What other advice do I have?

                                              It's a pretty big product. From our perspective, it does a lot for you. You just need to do your homework and try to understand what you're looking for. It has all the answers in there. It does. You just have to know what you're looking for and know where to go to look for it because it can be a very complex product for a first time user. It can be.
                                              Lead Specialist at a media company with 10,001+ employees
                                              Real User
                                              If an issue comes up and the product shows us there's a real problem, we can fix it before there's an outage.

                                              What other advice do I have?

                                              My advice would depend on what you're trying to do with it. Our main goal was more of a monitoring solution, but obviously it does well in analytics, so I would ask what you're trying to do for it and then I could probably go into some of the details on what features would benefit you and if that was something you found useful, then yeah, great.
                                              Manager, Systems Integration at a media company with 51-200 employees
                                              MSP
                                              It provides evidence for when there are application issues as opposed to infrastructure issues. It's difficult to harness the product's power.

                                              What other advice do I have?

                                              It is complex when you first set it up. It depends on how quickly you want to be able to get good and actionable information out of it. Obviously, there are things that are in it that are actionable from the start, but it's probably a subset of what you're actually looking for. If you do want to have custom dashboards and items like that quickly, you need to have a professional services organization, whether that's VMware themselves or a vendor that's familiar with vROps, just because of that learning curve. There aren’t a lot of – at least there haven’t been – good resources for vROps. I…
                                              IT Manager II at a energy/utilities company with 1,001-5,000 employees
                                              Vendor
                                              This tool allows my team to perform deep-dive analysis to investigate performance issues.

                                              What other advice do I have?

                                              I recommend vROps. I recommend professional services engagement, as well, especially for the tuning of the alerts, because it comes out of the box with just a lot of information. It takes a bit to get through that and kind of narrow it down. Your team either needs to really understand and be able to spend the time to do that, or get somebody to help you that's been through that experience before.
                                              Data Center Manager at WSSC (Washington Suburban Sanitary Commission)
                                              Vendor
                                              It tells me when I need to add more ESX hosts. And if we have oversubscribed any of the VMs.

                                              What other advice do I have?

                                              If you're running a VM, it's necessary that you get the Operations Manager. You can use third-party tools, but the data won't be that accurate, as far as monitoring using a native tool versus a third party.
                                              Virtualization Infrastructure Engineer at a engineering company with 10,001+ employees
                                              Vendor
                                              It provides a view into all of my clusters from each one of my data centers at the same time.

                                              What other advice do I have?

                                              Definitely give vROps a shot; at least if you can get a PoC to see if it works and if it's the right solution for you. I think it works good. I'm not as experienced with it as some of the other people on my team, so they might have a few more things they dislike or like more about it. But so far from what I've seen, it works great.
                                              Manager of Virtualization at a media company with 1,001-5,000 employees
                                              Vendor
                                              The monitoring alerting system, performance troubleshooting and capacity planning are the top features for me.

                                              What other advice do I have?

                                              Support is going to be the number one criteria when selecting a vendor like VMware for me because on day two, after I get it set up and the vendor is gone, I want to know what type of support I'm going to have going forward when issues arise and when it's in real-world activity. If someone asks me for advice, I'll say, Do your homework for one, engage their TAM, their technical team, to help them size it properly and make sure that for what they're going to use it, they're actually scaling it and setting up a way to accomplish that. Also, get involved with the community, go online. There are…
                                              Systems Administrator at a financial services firm with 1,001-5,000 employees
                                              Vendor
                                              For me, the most valuable feature definitely is being able to see VM over- and under-provisioning quickly and easily.

                                              What other advice do I have?

                                              I recommend it because, as I’ve mentioned, I think it's a good product. It's valuable. I guess the only thing is, like with everything at VMware, they have the different licensing structures. Look at whether you can use some of the features such as, I think, Chargeback. I think it's definitely valuable. If you have a small environment, maybe not, but for any environment over 8 or 10 hosts, I think it's definitely worth taking a look at because you could save some money.
                                              Infrastructure Engineer at State of Michigan
                                              Vendor
                                              It lets us analyze results even when customers aren't necessarily seeing problems in real time.

                                              What other advice do I have?

                                              Throw it in the lab. Use it. I don't know. Nothing special.
                                              Virtualization Engineer at a religious institution with 1,001-5,000 employees
                                              Vendor
                                              I can have one pane with everything that I want to see and not have to drill down every time.

                                              What other advice do I have?

                                              Get some training. Get trained on it and make sure that you build it out correctly in the beginning. Size it correctly.
                                              Solution Support Manager at Mastersystem
                                              Consultant
                                              The reporting is the product’s most valuable feature.

                                              What other advice do I have?

                                              Go with vROops, because it's easy to use.
                                              Sr. Systems Administrator at a energy/utilities company with 1,001-5,000 employees
                                              Vendor
                                              It drills down on the performance metrics. Support's been good, even with our tough issues.

                                              What other advice do I have?

                                              It's a good solution. A warning: You probably need to make sure you can give it the proper amount of attention and time. You're just not going to throw it out there, hit the wizard and just walk away and say "Well, it's done." You're not going to be fair to the product or to yourself if you don't do that. My personal requirements for a vendor are: * Obviously, integration with our current tools, with the hypervisor and so on, which helps VMware a lot. * Ease of maintenance, so far as updates and so on. I don't really want to spend a whole lot of time on that. Actually, vROps performs properly…
                                              Support Services Manager at a local government with 1,001-5,000 employees
                                              Vendor
                                              It shows whether you're using too many resources on VMs. It was included in vSphere Enterprise Plus.

                                              What other advice do I have?

                                              vROps is definitely something you would want to look at because of the tight integration with vSphere. I don't know whether I would want to look at another product to do this type of information gathering and alerting. I've had some of my engineers look at some other solutions. They come back, share what they found, show it to me and I think, I don't know why we need to look at that. We have vROps and it works a lot better than that. Do yourself a favor and look at vROps.
                                              Infrastructure Manager at Quattro
                                              Consultant
                                              It helps us recover undersized infrastructure.
                                              Managing Partner at Virtual Umbrella (virtualization training and consulting)
                                              Vendor
                                              Most customers don't mine data from vCenter. This product presents that data in an easy-to-consume format.

                                              What other advice do I have?

                                              Definitely get training on it. Of course I represent that, but it's a very complex product. Out of the box, you can get a lot out of it, but there's so much more customization available with vROps. If you'll take the time, you'll get much more out of the product, but it usually requires a bit of training. It's probably taken me a good part of the year to understand a lot of the ins and outs to the product.
                                              Senior Systems Enigneer at a financial services firm with 10,001+ employees
                                              Vendor
                                              The capacity management feature found a lot of overprovisioned VDI desktops.

                                              What other advice do I have?

                                              I recommend it. I highly recommend that you check it out. It's just amazing. VMware is an amazing product. It gives you great insight into how your infrastructure's doing. There are thousands of reports that you can run. It gives you data inside of how your infrastructure is doing. So I highly recommend it.
                                              Cloud Operations Manager at a tech services company with 501-1,000 employees
                                              Consultant
                                              You can use it to see the whole perspective or troubleshoot an individual VM.

                                              What other advice do I have?

                                              Give it the good 30-day time frame to mess with it and see what it has to offer. Take advantage of the free trial.
                                              System Administrator III at a healthcare company with 1,001-5,000 employees
                                              Vendor
                                              It provides accurate reports on our VMware environment.

                                              What other advice do I have?

                                              Make sure you understand the difference between the standard, advanced and enterprise editions, what you can and cannot do with each edition. Make sure what you're going to get and what you're not going to get. For example, they present the enterprise edition to you, but the only thing you might be able to get is the standard edition, which doesn't let you customize dashboards and doesn’t have other functionality.
                                              Director of Information Technology at a religious institution with 51-200 employees
                                              Vendor
                                              It monitors disk usage at the OS level, as well as on the data store.

                                              What other advice do I have?

                                              First, ask yourself what you're trying to accomplish. If that's what the product gives you, then go for it.
                                              Sr. Network Analyst at a local government with 1,001-5,000 employees
                                              Vendor
                                              It can watch performance indicators inside and outside of the VM.

                                              What other advice do I have?

                                              Look very strongly at vROps. Some of the other solutions that I'm aware of – such as VMTurbo - will offer things like automatic shifting of resources, etc. That's, in my opinion, not necessarily the best idea. I gave it four stars because it is very, very complex. Again, I get the feeling that to use it properly, you almost need a dedicated person for vROps. That being said, it's a great tool. When selecting a vendor like VMware, my most important criteria are reliability, service, and reputation. There are other virtualization companies out there; I'm not impressed with any of them except…
                                              VMware Team Lead - Walt Disney Account at a tech services company with 10,001+ employees
                                              Consultant
                                              It's stable. We've doubled it in the last year. It's handled that transition well.

                                              What other advice do I have?

                                              Plan it well.
                                              Enterprise Desktop Engineer at Christian Broadcasting Network
                                              Vendor
                                              I can drill down and figure out exactly where CPU and memory contention might be.

                                              What other advice do I have?

                                              Demo it out first before you buy it.
                                              Senior Solutions Consultant at a energy/utilities company with 1,001-5,000 employees
                                              Vendor
                                              The analytics and sizing are the most valuable features.

                                              What other advice do I have?

                                              If you don't have it, you need something like it, so you get more out of your infrastructure, because you waste so much in most companies. Everyone always gives resources, no one ever takes them back and looks at that. There's no reclamation, so you waste resources all day. No other product basically gives you an eyes-on-glass that says, "You're wasting a 1000 CPUs." Or 700, or whatever.
                                              Team Leader IT Services VMware with 501-1,000 employees
                                              Vendor
                                              I can see what capacity will look like in the future and where the issues will be.

                                              What other advice do I have?

                                              The most important criteria when selecting a vendor like VMWare are quality of the product and support. We had some issues with past releases and with vSphere. But, generally speaking, the products of VMware are really well engineered, and you can count on support if you have an issue. It's not that straightforward to get in. If they start troubleshooting, it is a bit complex. It's huge, but it takes some time to get into it. That's the reason for my rating. It's a really good product. I like using it. I like the feedback I receive from my customers. I would definitely recommend checking out…
                                              Sr. System Administrator at a tech company with 1,001-5,000 employees
                                              Vendor
                                              I see when I'm running out of virtual machine capacity. I use it to correlate data store and virtual machine latency.

                                              What other advice do I have?

                                              Definitely look into your other products, along with vROps as well. We were short on time, so we made a decision when we should have probably researched more. See what's out there. See how well it compares to other products. I'm sure there are other products that'll do just as well. That would be my number one recommendation. Try to do a PoC with multiple products. See what fits best for your environment, and what fits best for your staff as well. If you have a dedicated VMware guy, maybe vROps is great. Or maybe, if you need that level of trainability, vROps is great. If you want something…
                                              Systems Engineer at UF Health
                                              Vendor
                                              When someone thinks a VM could be running out of memory, it shows that the VM actually has too many CPUs.

                                              What other advice do I have?

                                              Do the proof of concept. I think that'll tell you what you need to know; if it's going to be a good fit for your environment. I would say that's probably applicable for anything you're going to look at.
                                              Capacity & Performance Senior Specialist at a wellness & fitness company with 10,001+ employees
                                              Vendor
                                              A key feature is the ability to integrate data from other sources.

                                              What other advice do I have?

                                              There's been mass improvements; if they've looked at it previously, like a few years ago, I would look at it again. We looked at it a few years ago, decided it wasn't for us, but it's useful. Particularly if you're dealing with a large-scale enterprise, there are gaps in all the other toying that are hard to get at without this tool because this tool has much more direct access to the right areas of vCenter. You can use the API to get at anything, but VMware knows what to pull better because it's their product.
                                              Senior IT Systems Engineer with 1,001-5,000 employees
                                              Vendor
                                              Every day, or every hour, we look at the backend to see what is going on. We use it reactively.

                                              What other advice do I have?

                                              It's one of the best products that does the job. It hooks into the VMware suites. From that angle, I believe it's more preferable than the others.
                                              Business/Systems Analyst at a insurance company with 1,001-5,000 employees
                                              Vendor
                                              I see what's going on in the environment. It identifies current and potential future problems.

                                              What other advice do I have?

                                              I recommend it. I think it's a great solution. I think it's a great product as far as vSphere environments, because it is geared towards vSphere; made by the people who created vSphere. When I decide to work with a vendor, I think longevity is an important criteria. I like to make sure that I'm partnering with a vendor that's going to be around tomorrow. I like to see a large footprint. That way I know there's widespread adoption for their product. I like responsiveness, when I have a demand, or a need.
                                              Vmware Administrator/Windows Administrator with 1,001-5,000 employees
                                              Real User
                                              It automates the entire VM lifecycle. It should be more user-friendly and it should get away from Java.

                                              What other advice do I have?

                                              Is it worth the money? That would be the question.
                                              IT Systems Team Lead at Interstates
                                              Vendor
                                              It helps newer technicians understand how vSphere works. The foundation level​ needs more usability to justify moving to the next level.​

                                              What other advice do I have?

                                              With the foundation version being included with vSphere software, it doesn't hurt to have it in there. So usually at least deploy that because then, if you upgrade, all that data comes with it. If I was using the standard version with all the additional features, I might have rated it a little bit higher.
                                              Cloud Solutions Architect at a tech company with 10,001+ employees
                                              MSP
                                              It integrates with vRealize and VMware solutions. We get operation-level understanding across the environment.
                                              Sr System Admin at City of Miami Beach
                                              Vendor
                                              It gives me a short-term and a long-term view of my environment.

                                              What other advice do I have?

                                              Give it a shot. Earlier versions were working fine and helping a lot, but the latest version simplified the management view. I can get to the view I want much easier. That's why I gave it 4.5 stars; probably, previous versions would be less than that.
                                              Systems Engineer at ESET North America
                                              Vendor
                                              It has Juniper and SolarWinds plugins, which are valuable.

                                              What other advice do I have?

                                              If they're heavily invested in the vSphere product line, vROps is definitely a product they can't go without. The most important aspect in regards to selecting a vendor like VMware would basically be the solutions that they provide, whether or not if they actually work, if it can be adopted successfully.
                                              Virtualization Engineer at Take-Two Interactive Software, Inc.
                                              Vendor
                                              For new projects, it helps us show management the resources required to stand up those type of applications.

                                              What other advice do I have?

                                              Go for it. Don't think about it. It will save you a lot of time. I have given it a perfect rating because it has helped me a lot in the past; that's the reason why, I will be sincere.
                                              Virtualization and Tier One Engineer at a university with 1,001-5,000 employees
                                              Vendor
                                              We use it for a VDI environment, to look at the conversation and how it's progressing between the client and the server.

                                              What other advice do I have?

                                              I definitely recommend vROps. I think it's a complete package, as I’ve mentioned. It integrates well. It gives us a single pane of glass. We can add on different agents for different applications, SQL or whatever we need. It really gives us a lot of insight into what's going on in the environment. When selecting a vendor, we go on Gartner a lot, and see what quadrant the vendor is in. We're always looking for the best in breed and those kind of things. We also look at somebody that we're going to build a long-term relationship with, and we know that they're going to be stable as a company…
                                              Senior Solutions Architect at a tech services company with 1,001-5,000 employees
                                              MSP
                                              It does a good job capturing capacity management metrics.

                                              What other advice do I have?

                                              Just go get it. I've been using it for a long time. I know the ins and outs about it. I've been happy with it because there's no other solution which can really do end-to-end, that kind of stuff. That's the reason I'm in. This is the only product that's out there that can really do end-to-end monitoring, management, and at the same time, capacity management. That's the simple reason for my perfect rating.
                                              Global Infrastructure Architect at a tech services company with 5,001-10,000 employees
                                              MSP
                                              It helps us identify clusters that are in contention and when VMs might need additional resources.

                                              What other advice do I have?

                                              Evaluate it. Run the PoC. There are plenty of opportunities out there to put it into your environment. Let it pull some metrics in and really see what the power of it is. It's a really robust product. We've had really good luck with it. It definitely helps out in the environment, so it's definitely four stars. Not quite five because there are a couple of things that would be nice to have smoothed out a little bit, but definitely not bad.
                                              Systems Engineer 3 - Virtualization and x86 Platforms at a healthcare company with 1,001-5,000 employees
                                              Vendor
                                              Our application teams can see all their application and server performance from end to end.

                                              What other advice do I have?

                                              You have to play with the thresholds and make sure they meet your needs. If you see something red, don't freak out because it could just be an abnormal spike from 10% to 20%.
                                              Infrastructure Architect at a tech services company with 501-1,000 employees
                                              Consultant
                                              We’re looking at using it for enhancing our efficiency and to guarantee performance.

                                              What other advice do I have?

                                              I recommend it. I think it’s a good choice. I know there are other tools out there. Those people are knocking on my door all the time. I don't know. I’ve had lots of pushback from different IT shops in the province saying, “Well, why do we need to use this tool or that tool? You shouldn't use VMware’s tool because they might be lying to you, or whatever, for monitoring or those kinds of things.” I’m more of the mindset, Why would I buy a Ferrari and put a Ford engine in it? Why am I going to buy a third party? There is definitely a spot for third party. We use lots of third-party applications…
                                              Systems Engineer at a healthcare company with 501-1,000 employees
                                              Vendor
                                              Right now, we use it reactively to pinpoint faults when a user calls. Other VMware tools are easier to use than this one.

                                              What other advice do I have?

                                              The most important criteria while selecting a vendor like VMware would be features, but just as important for me is price and the value we get out of that.
                                              Cloud Automation Services Manager at Toyota
                                              Vendor
                                              We've noticed the night-and-day difference between monitoring from the hypervisor into the VM as opposed to from the VM's point of view out. It believes it is in a physical environment.

                                              What other advice do I have?

                                              Try it out. Yeah. Just spin up. We have access to the software. I don't know how easy it is for somebody else that doesn't have an account with VMware or doesn't have an existing contract with VMware, to get the software, but for me, my solution, for everything that I have questions about, spin it out. They're all virtuals; why not? Worst-case scenario, you erase it. Move on to the next one.
                                              Director Of Computing Virtualization at a comms service provider with 51-200 employees
                                              Vendor
                                              It stores all the data from the vCenters that we point it at. They should just throw out the FLEX stuff.
                                              VMware Admin at a government with 10,001+ employees
                                              Vendor
                                              We can see where our strongest usage is and our clusters. It has helped us save on the compute side.

                                              What other advice do I have?

                                              Look at the price and the features together. When we select a vendor like VMware, the most important criteria are completeness of the product and support. This product is fairly complete and it works.
                                              Network Admin at a healthcare company with 501-1,000 employees
                                              Vendor
                                              I know that I'm using our resources efficiently. It's not an everyday staple now; it is becoming more important as time passes.

                                              What other advice do I have?

                                              I like that it's a single pane of glass with a single vendor, with a supportive VMware. It's really easy; it plugs in easy. There’s less to manage because it's all done through the center. Support is an important criteria for us when selecting a vendor, as well as stability. That's why we like to partner with VMware, because the support is excellent and the stability is second to none. A lot of my rating is a reflection of me not knowing the product. As I learn more and more, it becomes more valuable to me. I'd say it's not an everyday staple in our environment now, but it's becoming more and…
                                              Converged Infrastructure Lead at a healthcare company with 1,001-5,000 employees
                                              Vendor
                                              The projects feature shows me whether we'll have enough capacity; when I should add hosts.

                                              What other advice do I have?

                                              I don't think there's anything that's deserves a perfect rating. There's just not, so I'm a little skeptical of that. I could give it a higher rating after I've had a chance to really use it, but right now, we just have not been able to really engage with VMware. I'm probably rating VMware more than I'm rating the product, so the complexity part kind of hurts right now. I think you've got to go and look at it first. If it just doesn't look like it's going to do what you want it to, then you can look at other places, but you've got to at least talk to them about it, because it's VMware. It does…
                                              Associate Director, vSolutions Group Principal Consultant at a tech services company with 10,001+ employees
                                              Consultant
                                              You can fine tune which workloads you want to monitor. I'm waiting for the improvement to Memory management for guest monitoring.

                                              What other advice do I have?

                                              When I select a vendor like VMware, the decision comes down to customer requirements, and that's what we go from, from the beginning. We go in, we discover, we understand what the customer’s requirements are, and then we use that as a basis of what meets their business needs.
                                              Practice Group Leader: Data Center, (DC) at a tech services company with 51-200 employees
                                              Real User
                                              It shows detailed metrics that are difficult to collect on your own. I would like to see them rewrite the database and the underlying infrastructure.

                                              What other advice do I have?

                                              Validate your environment in terms of how large you plan to grow, and ensure that the environment is going to give you what you need.
                                              Software Engineer with 1,001-5,000 employees
                                              Vendor
                                              It monitors trends and accurately makes predictions. I have difficultly getting support on the phone.

                                              What other advice do I have?

                                              You need to stick with it. You're not going to see immediate return on value. You have to trust the product and you have listen to it. You can't think that you know more than it, because it definitely knows more than you do. Whether it's making intelligent decisions, you have to evaluate what it's recommending, but they're utilizing information from across thousands of customers, so trusting the product is very important.
                                              Senior System Administrator at a insurance company with 1,001-5,000 employees
                                              Real User
                                              With scenarios, you can see what happens if you introduce new hosts or new VMs. You can see where you're going to be at capacity-wise.

                                              What other advice do I have?

                                              Spend some really good time with it. If you can, get an expert to help you through a PoC. I think what we did, we did on our own; there are a lot of gaps in there. So having somebody who's a professional go through that PoC and possibly even initial deployment would be a good way to go.
                                              Director of IT Global Voice and Data Networks at a energy/utilities company with 5,001-10,000 employees
                                              Vendor
                                              We've taken it a little further out so the application team can see their environment.

                                              What other advice do I have?

                                              Put your critical workloads on enterprise software.
                                              Network Server Analyst at a healthcare company with 1,001-5,000 employees
                                              Vendor
                                              We use it to show application teams how much or how little VMs are working, potentially taking back resources.

                                              What other advice do I have?

                                              Always look at the competition first, obviously. That's part of our job. PoC it first. Make an informed decision after that.
                                              MTS at a transportation company with 1,001-5,000 employees
                                              Vendor
                                              It predicts the future state of the environment. It tells us whether virtual machines are over-committed or under-committed, whether we need to increase or decrease resources.

                                              What other advice do I have?

                                              It is definitely a really reliable solution that completely integrates with VMware.
                                              Advisory Consultant at a tech company with 10,001+ employees
                                              Vendor
                                              We use it to see whether a VM is actually being stressed from a memory or a CPU standpoint. We would like it to monitor outside the virtual world.

                                              What other advice do I have?

                                              Plan it out, because a lot of IT guys want to bring it up, install it, see what's going on, and then they realize, "I need to build it this way now, instead of that way." Do the research ahead of time, plan it out and size it properly from the outside.
                                              Manager, Systems Administration at a financial services firm with 501-1,000 employees
                                              Vendor
                                              You can tell if something needs CPU or memory, and whether it's based on actual demand.

                                              What other advice do I have?

                                              Definitely take a look at it. Go to training, for sure. I find it to be a very powerful tool. There's a lot of information. I like the way that it's set up. I like the little videos that are inside, so when you're trying to figure out what you're doing. It's very easy to try and navigate. There's a lot to learn, but I feel like it's not overwhelming. You can take a piece at a time, and build on it. It's a great tool so far.
                                              Lead Technical Specialist, Servers Storage and Middleware Group at a financial services firm with 501-1,000 employees
                                              Vendor
                                              You see everything in your infrastructure and know when you're running low on resources. Unfortunately and importantly, the interface is not intuitive.

                                              What other advice do I have?

                                              Take a class. I think there are videos we watched online, where people were going through some features and so on. If you try to just understand it right out of the box without reading a lot or going online and looking at something like that, you might have some troubles with it. But I definitely think it's good to have; it's certainly better than not having a solution in that area.
                                              Information Systems Technology Engineer at a local government with 1,001-5,000 employees
                                              Vendor
                                              It provides stress ratings for the different servers, with recommendations of how big a server should be.

                                              What other advice do I have?

                                              It's a great tool. You should buy it.
                                              Manager, Systems Engineering at Intersections
                                              Vendor
                                              It shows us where we're running out of computing resource capacity. I would like it to interact more with vCenter and apply changes.

                                              What other advice do I have?

                                              When selecting a vendor like VMware, the most important criteria is whether it works.
                                              Tech Specialist at a healthcare company with 1,001-5,000 employees
                                              Vendor
                                              During a go-live, it showed us that a particular cluster was overloaded.

                                              What other advice do I have?

                                              Install it, configure it to look at your environment and just watch and see what it's reporting back to you. It does have a lot of canned, built-in dashboards that are very helpful and you can develop; build from those if you need to. But really, you just have to use it. It's very easy to get started with it.
                                              Network Administrator/Storage Specialist at a university with 1,001-5,000 employees
                                              Vendor
                                              Quick heads-up display that is nicely concise on what's going on in the environment.

                                              What other advice do I have?

                                              For me, from what I've seen, just go with the vendor’s monitoring product. It seems to be that they always know the product best. If you go for somebody else, I think for the most part you might not be seeing the information presented the same way.
                                              Senior Systems Engineer - Converged DataCenter at a tech services company with 1,001-5,000 employees
                                              Consultant
                                              I like the predictive analytics. Over time, it learns the environment, including the peaks and valleys.

                                              What other advice do I have?

                                              Make sure you read the release notes. I would usually try and deploy the very latest version. I ran into issues where there was a bug and the reporting was broken. We use vROps because it just makes sense. vROps is being included in most bundles that our sales team is selling. It's nice. I like to stay within the same family of products; one throat to choke if something goes wrong.
                                              Business Solutions Architect at TTX Company
                                              Vendor
                                              It ties together metrics that vCenter Server shows individually. I think they should streamline alert and notification setup.

                                              What other advice do I have?

                                              Give it a chance, put it in a honey pot. I come from a consulting background, so a lot of companies tend to throw something directly into production. They don't actually have the opportunity to spend the time to learn the product first. That gives the product a negative connotation because it doesn't give them the results that they're looking for. Apply the appropriate principles of project management during your pilot, your proof of concept, proof of technology. Then, pilot it, and then have a clear understanding of what it is, the scope and scale that you're trying to get out of the product…
                                              Sr Cloud Architect at a tech services company with 10,001+ employees
                                              Consultant
                                              It tells us whether something deviating from best practices, or whether there are capacity problems.

                                              What other advice do I have?

                                              My rating reflects the improvements I've been seeing over the years. As far as being able to get that data analyzed, it started out as a good product but it's really made some good strides in helping me, and doing thing in different environment. Definitely, take it for a spin. Analyze your environment, look at what it can tell you. Look at the custom reports and dashboards that can really quickly give you a daily view of what your environments performance and their capacity is. That's it.
                                              Sr. Platform Engineer - Virtualization at a financial services firm with 10,001+ employees
                                              Vendor
                                              Application owners see trends such as the peak resource usage times.

                                              What other advice do I have?

                                              It's a great product. It offers a lot of great benefits. It's something that they should definitely look into.
                                              Associate Consultant with 51-200 employees
                                              MSP
                                              For baseline configuration, it can automatically sample the network over time and figure out the environment.

                                              What other advice do I have?

                                              If someone was to come and ask for my advice on the product, I’d definitely recommend it, for sure. I'd describe what some of the benefits are, and I would do that with all clients. We'd deploy a trial and say, "Let it scan your network for 30 days, and it's going to come up and show you what's wrong." Whenever I do that, it's always able to find things that the client doesn't know about. They really like that. When I decide to work with certain vendors, I look at what's the best solution for the target. For example, we're a big Cisco partner, so we do a lot of Cisco business. We don't do very…
                                              Senior Manager, Infrastructure and Operations at a agriculture with 1,001-5,000 employees
                                              Vendor
                                              It helps me consolidate leads in a cluster versus adding new clusters.

                                              What other advice do I have?

                                              If you have all the core pieces of VMware, vROps is a no-brainer. If you want a little more level of agility, there are other products at play, but it all depends on your requirements. You can't go wrong with vROps. Are there things that are always going to be better? There would be. Would vROps catch up? It would. Would it evolve into something new? It might. Right now, it's there. It does everything you want it to do.
                                              Global Command Center Analyst at AstraZeneca
                                              Vendor
                                              If any server has high CPU utilization, we can get its usage patterns along with the time frame, although they should show the processes that are consuming the CPU/memory usage.

                                              What other advice do I have?

                                              I would say that it will be easier for any team to investigate patterns of CPU/memory use of any VM and the drive utilization. In addition, you can add many options like memory ballooning, ESX memory utilization, etc. in your own way.
                                              Network Engineer 4 at a healthcare company with 501-1,000 employees
                                              Vendor
                                              It allows us to determine trends to assess and resolve system issues and provides us with trouble-free monitoring capabilities.

                                              Valuable Features

                                              I like the reporting capabilities.

                                              Improvements to My Organization

                                              Being able to figure out trends, i.e. somebody reports issues and uses vROps to figure what’s going on.

                                              Room for Improvement

                                              There's none that I can think of, but I don't think I've used it enough to offer an opinion.

                                              Stability Issues

                                              From a monitoring perspective, it's stable, and seems to always run.

                                              Scalability Issues

                                              I expect it to scale, being a VMware product. They seem to be good at that. I haven’t run into products that have limited scalability.

                                              Customer Service and Technical Support

                                              I've not had to use it.

                                              Initial Setup

                                              I wasn't involved in the setup.

                                              Other Advice

                                              It's solid and gives us the info we need, and are looking for. Learn about it before you implement it.
                                              Technical Architect ▪ ESG Enterprise Solutions Group at a tech services company with 1,001-5,000 employees
                                              Consultant
                                              Top 20
                                              It will save you time and money in various areas of your IT ops but the reporting side could be more flexible.

                                              What other advice do I have?

                                              I would say that the above score is based on the level of licensing which you use within your Infrastructure. I use the Advanced edition which is designed more for use in a enterprise level environments. This will look at both the virtual and physical sides of Infrastructure Operations which includes Predictive Analytics, Policy Management, Automated and guided remediation as well as customizable dashboards and reports. On the performance monitoring and analytics advanced can examine your vSphere performance and Health beyond what the standard vCenter monitoring tools has to offer, it can…
                                              Project Lead Engineer at IGATE
                                              Vendor