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VMware vRealize Operations (vROps) OverviewUNIXBusinessApplication

VMware vRealize Operations (vROps) is the #1 ranked solution in our list of top Cloud Management tools. It is most often compared to VMware vRealize Automation (vRA): VMware vRealize Operations (vROps) vs VMware vRealize Automation (vRA)

What is VMware vRealize Operations (vROps)?

Automate IT operations management, manage performance and gain visibility across physical and virtual infrastructure with VMware vROps. It proactively identifies and solves emerging issues with predictive analytics and smart alerts, ensuring optimum performance and availability of applications and infrastructures across vSphere, Hyper-V, Amazon and physical hardware.

VMware vRealize Operations (vROps) is also known as vCenter Operations Manager, VCOPS, vRealize Operations.

VMware vRealize Operations (vROps) Buyer's Guide

Download the VMware vRealize Operations (vROps) Buyer's Guide including reviews and more. Updated: October 2021

VMware vRealize Operations (vROps) Customers

Science Applications International Corporation, Tribune Media, Heartland Payment Systems, Telkom Indonesia, Columbia Sportswear, iGATE, CSS Corp, Angel Broking, Adira Finance, Hipskind, Beiersdorf Shared Services, Innovate Mas Indonesia, Adobe, Cleveland Clinic Abu Dhabi , Join Experience S.A, Borusan Holdings, Department of Transport - Abu Dhabi

VMware vRealize Operations (vROps) Video

Archived VMware vRealize Operations (vROps) Reviews (more than two years old)

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Simbarashe Mazorodze
Solutions Architect at Terrific Tech
Real User
Top 10Leaderboard
Improves efficiency and allows for easy monitoring of the infrastructure capacity

Pros and Cons

  • "The most valuables features are the collection of assets, security, and configuration data settings from each networked virtual environment in the system."
  • "Certificate Management should be simplified for non-technical staff members."

What is our primary use case?

VMware vRealize Operations combines multiple VMware components to deliver integrated performance, capacity, and configuration management capabilities for VMware vSphere, physical and hybrid cloud environments.

I have used VMware vRealize Operations for automating the configuration of provisioning various workloads for our ICT Operations staff.

How has it helped my organization?

This has reduced the time required to provision the various workloads thereby improving our service delivery as ICT Operations.

This solution provides for easy monitoring of the ICT Infrastructure capacity.

There is Workload Optimization that has new host-based placement, fully automated mode, and a historical view of all the nodes.

What is most valuable?

The most valuables features are the collection of assets, security, and configuration data settings from each networked virtual environment in the system. This is very key to our decision making.

The introduction of cross-cloud migration is a plus as this improved efficiency for data center staff. 

What needs improvement?

Certificate Management should be simplified for non-technical staff members.

There is a need for revamping the reporting and improvement on Dashboard to include statistics, which can be used by Finance people on capacity management.

There is a need for improving integration with other hybrid virtual environments. 

For how long have I used the solution?

We have been using this solution for five years.

What do I think about the stability of the solution?

The soultion is very stable.

What do I think about the scalability of the solution?

The solution is very scalable. 

How are customer service and technical support?

The technical support is superb.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

How was the initial setup?

The initial setup was moderately complex.

What about the implementation team?

It is a mix, where we use our own trained staff with the help of local VMware Partners. The partners are well equipped and have high expertise. 

What was our ROI?

A lot can be realized in terms of efficiencies, including improved service delivery. 

What's my experience with pricing, setup cost, and licensing?

There is a need for training so as to get qualified staff to set up the environment.

The initial costs are a bit on the higher side but the licensing is flexible. 

Which other solutions did I evaluate?

We evaluated third-party solutions such as RackNap.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Abdulaziz Radwan
Senior System Engineer at a financial services firm with 1,001-5,000 employees
Video Review
Real User
Alerts you of coming failures and will give you a scalable plan to scale your storage

Pros and Cons

  • "Vmware always gives us the best support. They are friendly to talk to and they understand the real impact of what's happening. They are trying to get into the issue as one of your team. They also fit into your working hours to solve your issues."
  • "They can change the interface for the 6.7 vSphere that would make it more simple and more friendly. I think changing the interface of the operations manager would be good. It's friendly to use right now but it would simplify it more."

What is our primary use case?

We use this solution to see what we have inside of the virtual environment. We can see the compute nodes and what issues it has. We can also see the networking, data storage, all the recommendations, the issues, and the compilation as well.

How has it helped my organization?

This solution has helped to improve my organization because we use it for reporting when management wants to know what we have in the data center in our virtualization environment. We can just send the reports over the vRealize Operations and it will tell how much we consume in our environment. Also, it can alert us as to what resources we need to buy for the next financial year.

When you open the vRealize Operations, usually it will alert you what the misconfiguration is in your environment and that misconfiguration can cause failures in your environment. It alerts you with more than one type of alert like, blue, red, critical, just a warning, and with a daily solving for issues that prevent a lot of downtime. For example, it will alert you if you have thin provisioning and what's overcommitment in your storage. It will alert you that you are consuming most of the storage and that you will have a coming failure. This helps you to move forward before the downtime happens. 

For the cost saving, it has a feature that will tell if you can provide computer resources to a better machine that isn't being used so you can retrieve back those resources and provide it to another department. It will enable you to efficiently use the resources that you have, more than just wasting the resources of the department. You can retrieve it back, and you will get all of the suggestions from reports in the Operations manager. You will save a lot with it.

What is most valuable?

The most valuable feature is the feature that alerts you when you have any issues or when you may face any upcoming issues. It can alert you within the day or two days before. It can also help you if you want to scale your environment. It will give you a scalable plan to scale your storage or the compute nodes. You can give it the percentage you want to scale it and it will guide you to have the resources for that.

Usually, we use it for reporting when the management's asking us, without any technical output, they want to know what we have in the data center in our virtualization environment. We can just send the reports over the vRealize Operations, and it will tell how much we consume in our environment.

It is user-friendly. As it's a management product, you usually don't have downtime. It will not impact anything.

What needs improvement?

They can change the interface for the 6.7 vSphere that would make it more simple and more friendly. I think changing the interface of the operations manager would be good. It's friendly to use right now but it would simplify it more.

What do I think about the stability of the solution?

It's stable. We don't have any bugs or any issues with it.

How are customer service and technical support?

VMware always gives us the best support. They are friendly to talk to and they understand the real impact of what's happening. They try to get into the issue as one of your team. They also fit into your working hours to solve your issues. 

What about the implementation team?

We installed it with a partner, Epsilon ITs. It was a very simple installation. We did not request an advanced team. 

What was our ROI?

We measure ROI by seeing the graph of our investment in the data center for the computer resources, as well on the storage. We see the graph starting to lower because we start reusing the resources that we provide to the other departments. If we have a scale of 30% for every three years, it becomes twenty or fifteen.

What other advice do I have?

I would give this solution a nine. One for the future improvement. 

I would recommend it, and especially if you have a huge environment, it will easily give you a complete view of what's inside and what configuration is in it. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about VMware vRealize Operations (vROps). Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
542,608 professionals have used our research since 2012.
KG
Senior Technical Architect at a healthcare company with 5,001-10,000 employees
Real User
Bombards you with false alert warnings and the interface is full of messages that are a waste of time

Pros and Cons

  • "The reporting is a fantastic tool. It's a great tool for generating reports on different things, and for historically looking at performance metrics to help solve performance problems in an application stack."
  • "The whole interface is like an information overload, it just bombards me with messages, warnings, and alerts. When I follow through on the majority of these messages, I realize that I'm really just wasting time because they're not really real problems."

What is our primary use case?

Our primary use case of this solution is to use it as an operations tool.

How has it helped my organization?

It hasn't improved our organization, we have monitoring in place already, too much overlapping monitoring because wasteful operationally.  Also, the learned behavior thing at first sounds like a great benefit, but when an alert is triggered just because a VMs behavior changes, like for example it uses more network than usual and crosses a threshold but isn't really taxing the underlying infrastructure, well it essentially creates a scenario where admins are logging in to address the alert, but its there really isn't anything wrong.  This stuff should be simple and not overly complicated, and in my opinion the product has become overly complicated over the years. 

What is most valuable?

Reporting is a fantastic tool. It's a great tool for generating reports on different things, and for historically looking at performance metrics to help solve performance problems in an application stack. There are some great uses for it, but I think that VMware needs to take a step back and simplify it a little bit more, without trying to bombard us with everything they can possibly think of. Some of the stuff isn't important, and it's not operationally useful.

What needs improvement?

I used to use the old version, and I liked the old version before it was rebranded. The interface was more intuitive, it was more familiar with traditional vSphere client type interfaces. When I deployed the most recent version, I logged in and I was shocked that I didn't know where to go to do what I wanted to do. The whole interface is an information overload, it just bombards me with messages, warnings, and alerts. When I follow through on the majority of these messages, I realize that I'm really just wasting time because they're not real problems.

There's a time to live metric that keeps flashing all the time saying things like "Your cluster is only going to have 45 days left before this resource is going to run out." It's not true. It simply doesn't happen. We could run our clusters with these warnings for another two years. I'm not happy with that. I don't want to be warned just because one VM deviates a little bit from what it would be doing on a normal basis. I'll only want to be alerted when that specific VM causes a genuine problem within the physical infrastructure, where it's going to create some sort of bottleneck of performance for a larger number of VMs collectively. There's x amount of bandwidth on a physical network interface card as the traffic flows over it. It's not really ever gonna be a bottleneck until that card itself becomes saturated. I don't want to see an alert about a VM that's running over a network card when the card itself isn't saturated. 

These are things that bother me about the product: information overload, too many warnings that are false alerts. After a while, when I see these things all the time I don't want to act on anything anymore. I don't want to log into the product because I know that when I log into it I'm going to see too much stuff that's just going to waste my time.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

We don't scale very quickly in our environment and we only have fixed licensing to a specific product. Even as we add new hosts and classes, we only use that particular product against the assets we are licensed to use it against. We acquired the VRealize operations bundle in a large purchase, as part of a solution for our SAP environment. It actually monitors all the hosts and VMs associated with our SAP infrastructure.

How are customer service and technical support?

OK

Which solution did I use previously and why did I switch?

We use foglight, and I have to admit vrealize is way better, but we really don't spend much time in either product.  We haven't switched we use both to manage different assets

How was the initial setup?

The initial setup was very simple. We have a relatively small environment we were running it against and we didn't have to plug multiple components. We just employed everything all at one server VM stack.

What about the implementation team?

in house

What was our ROI?

Cant' really say there is one, you buy it, you spend money on it, but it doesn't really allow for a return on your investment, it only burns more of your operation teams cycles just to learn it and use it, and respond to the alerts it creates.  Bottom line, if you size your infrastructure correctly you don't need this.  If you want to stack VMs on the host to its tipping point, good luck no matter what you monitor with.   

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing structure of this solution weren't so bad. Although the larger scales become more expensive because it's a per-socket model and that's the way VMware prices its stuff out. This particular product could benefit from a different model like a per-VM count rather than a per-socket count. We bought it as part of a bundle and we got a good deal on it. 

Which other solutions did I evaluate?

We have another solution from Dell EMC called Foglight, and it's way worse. vRealize is ten times better than that product. Although they both leave us with too much nonsense to bother with.

What other advice do I have?

I would rate this solution a six.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ZlatkoMitev
Cloud Architect at IBM
Video Review
MSP
Gives you a real and deep overview of your infrastructure, capacity, mutualization, forecasting future, and what you need to plan for

What is our primary use case?

We use vRealize Operations to monitor and do capacity planning for our clients. We integrate into our architecture's environments. Mission-critical on IBM clouds was announced and so we use vROps quite extensively in all of this architecture.

How has it helped my organization?

This solution is intuitive and user-friendly. They improved a lot with the latest release to vRealize Operations, like the dashboards, for example, and the way it works. Now it feels much more user-friendly than it was before.

vRealize Operations offers a clustering feature so you can have a cluster for multiple appliances. It is a master in replica. For example, in case your master goes offline your replica will take over so you will not lose your data, dashboard, reports, and everything you have set up.

What is most valuable?

vRealize Operations is a really cool tool. It can give you a real and deep overview of your infrastructure, capacity, mutualization, forecasting future, and what you need to plan for. It also has monitoring alerts. It's a pretty good tool, I personally really like it.

What needs improvement?

This product, of course, has room for improvement. A feature that I would like to see is one that allows you to deploy clusters within multiple geo-locations. At this point, this is not supported and I think it would be really nice to have clusters across two data centers in scenarios when you have storage vSAN.

What do I think about the scalability of the solution?

It's really scalable. You can scale all of the vROps if you have NSX in your infrastructure and you want to deploy something as agents in your segmentation, you can deploy this agent and then you can still get the specific network segment.

How is customer service and technical support?

Their technical support is great. Of course, they can be better but they're great.

How was the initial setup?

The initial setup can be straightforward depending on what you want to achieve. Overall the deployment of the vROps cluster is pretty straightforward. You set DNS records, set the IP address, then just click deploy and go through the wizard.

What other advice do I have?

I would rate this solution somewhere between a seven and eight. Not a ten because there's always room for improvement.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Micah Plourd
Senior Tech Engineer at McKinsey & Company
Video Review
Real User
We've had a demonstrable increase in value directly related to the actions of the product

Pros and Cons

  • "This solution is most definitely scalable. We've already gone back to the drawing board and specifically designed it from the ground up, to be scalable with the size of our environment moving forward."
  • "With our environment right now, stability is the one sticking point. There hasn't been a great deal of handholding in between the different versions, so we've run into problems with there being what I would call "more than just the average change between versions" and it's caused a loss of data for us in the past."

What is our primary use case?

We initially rolled vROps out for environment health and for the ability to look at the abilities to stabilize the environment. We've actually been able to take advantage of it also with resource reclamation which was a big selling point for leadership. 

How has it helped my organization?

The sandbox is a good example of how this product has improved my organization. We had our development team asking for more resources. With vROps, we were able to go in and show them specifically that they weren't consuming these resources. We needed to be able to take these back but during peak times the resources can be given back automatically by the system, in a proactive manner without causing any kind of downtime or any kind of an issue with loss of work.

What is most valuable?

The resource reclamation is the most valuable feature. We've had issues with our sandbox environment, and reclaiming these resources. Since, it's become a major selling factor in expanding the environment and expanding the client base for vROps.

I have found this solution to be intuitive and user-friendly. Every version that has come out has been better than the last. I am extremely happy with the product.

What needs improvement?

So far, we've managed to build what we were missing, and that's what one of the nice features with our product. The flexibility with it that was missing in previous versions, is now the ability to go in and define the base variables of our environment so that we can tweak it as we need to, take back what we need to, and give what we need to. 

What do I think about the stability of the solution?

With our environment right now, stability is the one sticking point. There hasn't been a great deal of handholding in between the different versions, so we've run into problems with there being what I would call "more than just the average change between versions" and it's caused a loss of data for us in the past. 

What do I think about the scalability of the solution?

This solution is most definitely scalable. We've already gone back to the drawing board and specifically designed it from the ground up to be scalable with the size of our environment moving forward.

How are customer service and technical support?

Technical support has also been a pain point for us. We've had mixed support issues in the past with vROps on stability issues with downtime. Overall, it's gotten better but there still could be some improvement on the GSS side with that.

Which solution did I use previously and why did I switch?

Having too many monitoring tools is a typical IT problem and the advantage with this solution was that this was giving us the ability not only to check the health of the environment and give operations team a heads up dashboard in order to see the health of the environment, but also have the options for resource reclamation which was a major selling point.

How was the initial setup?

One of the issues that we've had in between the versions is that the set up for it has gotten a little bit more difficult. It doesn't always tell you right away that you'll need to do something different with this version versus a past version which has become an issue. It's now something that we're aware of. From what I've been hearing today, the new setup should be relatively simple in comparison.

What about the implementation team?

We implemented this completely from the ground up, all the way back to one of the older versions. We've used it for the last several years, going through and learning each new version of the product. 

What was our ROI?

We've had a demonstrable increase in value directly related to the actions of the product.

Which other solutions did I evaluate?

We also looked at VMTurbo and there were a few other ones for resource reclamation but as soon as we found out that vROps in the newer versions was able to be a little bit more robust, it was the clear selling point.

What other advice do I have?

I would rate this solution an eight. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Francisco Batista
IT Manager at Recipharm Lisbon
Video Review
Real User
Drills down right to the problem and so the time we take to solve problems has decreased a lot

Pros and Cons

  • "We do not have any problems with the product. It solves our problems. We now know if something is on the console and if there really is a problem. Before this, we had a lot of false positives. It digs into the problems and then at the end it just drops it."
  • "Technical support is good, once you pass the first level."

What is our primary use case?

Our primary use case of this solution is that it helps us to monitor and troubleshoot our VMware environment.

How has it helped my organization?

This product has improved my organization because it has helped us with monitoring and troubleshooting our VMware environment.

What is most valuable?

The most valuable features would be that it helps you drill down the problems to the bottleneck of where it is which saves us time. We have to give time back to business and we cannot spend hours trying to figure out what happened.

I definitely find this solution to be intuitive and user-friendly. It's integrated with vCenter, so I think it is a good product.

What needs improvement?

This solution solves our problems. But every time I think it's perfect I come here and they add something new. 

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

We are from Portugal, so we are small environments, mostly SMB companies, but yes I think it will adapt to any kind of infrastructure.

How are customer service and technical support?

Technical support is good, once you pass the first level. They know the product like no one else, so they always solve everything. 

Which solution did I use previously and why did I switch?

We had some monitoring tools, PRTG and some of the stuff from SolarWinds, but it is integrated with everything from VMware. Everything is virtual so, I think it is the way to go.

How was the initial setup?

The initial setup was very easy. We do not have a huge environment, we have eight ESX hosts, so it was pretty straightforward. It was easy to do.

What about the implementation team?

Normally we have a partner or a VMware reseller that helps us implement the solutions.

What was our ROI?

We have seen ROI because the time we take to solve problems has decreased a lot, so that is the way we give back to the company in the investment.

What other advice do I have?

We have tested some other solutions and they are not as integrated and as easy to manage. I would advise someone looking into this solution that one vendor is always a better option than three or four.

I would rate this solution a nine because normally I wouldn't give a ten. We do not have any problems with the product. It solves our problems. We now know if something is on the console and if there really is a problem. Before this, we had a lot of false positives. It digs into the problems and then at the end it just drops it. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Daniel Murphy
Infrastructure Manager at a pharma/biotech company with 5,001-10,000 employees
Video Review
Real User
Enables us to claim back resources that have been wasted on applications or on servers that didn't need them

Pros and Cons

  • "This solution has improved my organization by claiming back resources that have been wasted on applications or on servers that just didn't need them. Having a tool that shows that information on a pretty regular basis has been very helpful."
  • "I know that they talk a lot about AI and a sort of forecasting ahead of time. It's a good application, but it has to wait for a certain period of time to actually do an analysis. If it would give you that ahead of time, or even forecasting, it would be really improved."

What is our primary use case?

We use vROps primarily for maximizing efficiency across the boards. We also use it for monitoring servers, seeing where we can gain back some efficiencies, and where we're wasting resources.

How has it helped my organization?

This solution has improved my organization by claiming back resources that have been wasted on applications or on servers that just didn't need them. Having a tool that shows that information on a pretty regular basis has been very helpful.

Definitely has reduced time to troubleshoot. You can get a lot of information out of it very quickly, whereas traditionally, you'd be going on servers and pulling out logs and doing it the long way around. Whereas here it is sort of a single pane, where you can access things quite quickly.

What is most valuable?

The most valuable features would be the forecasting and the ability to see where waste is.

I very much find this solution to be intuitive and user-friendly. It's like all VMware products. Once you know one of them, you can navigate around most of them.

What needs improvement?

I know that they talk a lot about AI and a sort of forecasting ahead of time. It's a good application, but it has to wait for a certain period of time to actually do an analysis. If it would give you that ahead of time, or even forecasting, it would be really improved.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

Has been extremely stable. We've had no outages or any issues with it across the board, since it's gone in on day one.

What do I think about the scalability of the solution?

In terms of scalability, it's grown along with ourselves. We're a constantly expanding company, and it's scaled to fit every time. I haven't had to go back and re-architect it at any stage.

How is customer service and technical support?

Their technical support is extremely technical. I'd give them a nine out of ten when it comes to technical capabilities. We're constantly upscaling all the time and have to go back and retrain on certain areas. That is a great advantage.

What about the implementation team?

We use a third party reseller, called Triangle Technologies. We have used them for a lot of our hardware as well. They worked hand in hand to bring VMware in.

What other advice do I have?

I would rate this solution a solid nine because there's always room for improvement. I would highly suggest using the product. Its benefits vastly outweigh the price that it costs, the time it takes to implement, and what it can do for your SaS is unbelievable.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Mikolaj Matkowski
Senior IT Admin at Beyond.pl
Video Review
Real User
Tells us when we must buy new storage or a new host and finds out what the issue is with big VMs

Pros and Cons

  • "It is stable. I don't have any problems with this product and upgrades are very easy because it's just click two buttons and next, next, next, finish."
  • "When you are at your lowest, support is pretty bad. They ask you dumb questions but when you come to second and upper service desk, it is much easier and much better to talk to and resolve the issue."

What is our primary use case?

We use vROps to monitor and manage our environment. We sell VMware as a cloud to private cloud and to big companies who don't choose to install VMware on their site.

What is most valuable?

The most valuable feature is the ability to monitor our compute and that it tells us when we must buy new storage or a new host. It finds out what the issue is with big VMs.

It is user-friendly. All VMware products are. 

What do I think about the stability of the solution?

Stability is good. I don't have any problems with this product and upgrades are very easy because it's just click two buttons and next, next, next, finish.

What do I think about the scalability of the solution?

We can choose the license which is stable and scale out when our company's bigger than vROps.

How are customer service and technical support?

When you are at your lowest, support is pretty bad. They ask you dumb questions but when you come to second and upper service desk, it is much easier and much better to talk to and resolve the issue.

Which solution did I use previously and why did I switch?

We weren't previously using another solution. We use Zabbix for monitoring our environment. Zabbix gave us some monitoring issues, but vROps gives us something more, something predictable.

How was the initial setup?

The initial setup was easy to set up. I didn't have any problems with this product.

What other advice do I have?

I would recommend this product from VMware. If you need some analytical tools, I would recommend this product.

I would rate this solution a seven. I don't give tens because something could always be better. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Brad-Long
IT Infrastructure Manager at SMC USA
Video Review
Real User
Has been rock solid since we installed it, we've had no issues with stability

Pros and Cons

  • "The most valuable feature would be the ability to plug into the data feeds that we have and pull information from physical hardware as well as the virtual layer. The best feature is the visualization of what's going on, so we can take a very quick look and see if there are any issues that stand out."
  • "As they're able to add in more vendors for hardware to be able to pull information from different firewalls, switches, or other vendors, I would like to see where we can get more of a complete view of what's going on in the network. That would make this solution better."

What is our primary use case?

We are branching into NSX. This solution was purchased with NSX to give us more insight into our environment. We're looking to do a lot more microsegmentation and figure out what the workflows are or what the data flow is between applications and between hardware so that we can minimize bottlenecks, get a better idea of performance issues, and be able to really lock down what we're doing for security. We're also looking to make sure that our microsegmentation is set up correctly and that we don't have data leakage in places that we don't want.

What is most valuable?

The most valuable feature would be the ability to plug into the data feeds that we have and pull information from physical hardware as well as the virtual layer. The best feature is the visualization of what's going on, so we can take a very quick look and see if there are any issues that stand out.

In terms of being intuitive and user-friendly, this solution is getting better. When we first installed it they had upgraded a few times, and just the overall layout is better and easier to manage. It's easy to learn, so once you get in there and start looking around, it is fairly intuitive to figure out what you want to do.

What needs improvement?

As they're able to add in more vendors for hardware to be able to pull information from different firewalls, switches, or other vendors, I would like to see where we can get more of a complete view of what's going on in the network. That would make this solution better.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It's a virtual appliance and it's been rock solid since we installed it. We've had no issues with stability.

What do I think about the scalability of the solution?

We don't have a huge network and a huge environment, so I don't see us having to grow it too much in the future. If we do, I don't think it will be a problem.

How are customer service and technical support?

Technical support has been good so far. All of our VMware support has been really good and it's easy to get our questions answered. We have a technical account manager as well through VMware which helps. If we need first line support for things and additional help, he will get answers for us faster. It's been great.

Which solution did I use previously and why did I switch?

We weren't previously using another solution. Other than just general NetFlow products, nothing really shows the visualization of the network flow like what we're seeing with Network Insight.

How was the initial setup?

The initial setup was fairly straightforward. There were instructions for it that were easy to follow. There's video tutorials and things like that online, so it was fairly easy to set up. We didn't need any support to get it installed.

What was our ROI?

We haven't really seen ROI yet. We haven't been using it that long and we're still building out our NSX environment. The visualization of what we're doing and what it provides is a good place to go and see so we don't have to use multiple tools. It consolidates multiple things into one so that makes my staff and the network team's job easier.

What other advice do I have?

I have seen the demos and what it can provide is fantastic. It more than makes it worth it to use the product. I would rate it between a nine to ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
NishilPatel
Senior Technical Specialist at Softcat plc
Video Review
Real User
Stable, intuitive, and user-friendly with no downtime

Pros and Cons

  • "It has reduced the time it takes to troubleshoot issues. We have customers trying to pinpoint and isolate issues using vROps. The information it provides helps them to pinpoint the issue a lot faster and resolve anything a lot quicker as well. They have a lot less downtime."
  • "The integration points can use improvement. We currently use a lot of third-party management packs to get insights for SQL, HP or Dell EMC. If we could have more integration built in as a standard feature that would make it slightly better."

What is our primary use case?

Our primary use case of this solution is that it enables us to show value to our customer. We show them how they can get the most out of their state. It also shows us our investment and what we can do better to enhance our environment to get the most out of it.

How has it helped my organization?

This solution has improved my organization because we work with several other companies and we've seen them automate more of their workloads, get better visibility of their workloads, and get further insights into how their databases are operating. 

It has reduced the time it takes to troubleshoot issues. We have customers trying to pinpoint and isolate issues using vROps. The information it provides helps them to pinpoint the issue a lot faster and resolve anything a lot quicker as well. They have a lot less downtime. 

What is most valuable?

The most valuable feature would be that it can show us how to get the most out of our infrastructure, how we can scale, and what will happen in the future, over the next twelve months. 

This solution is intuitive and user-friendly. It's pretty easy, just plug and play.

What needs improvement?

The integration points can use improvement. We currently use a lot of third-party management packs to get insights for SQL, HP, or Dell EMC. If we could have more integration built in as a standard feature that would make it slightly better. 

What do I think about the stability of the solution?

It's very stable. I haven't seen any downtime. Usually, it's deployed using a redundant pair. It works really well. 

What do I think about the scalability of the solution?

In terms of scalability, I haven't yet hit the max instances and I don't think I ever will. 

How was the initial setup?

The initial setup was pretty easy. It's like setting up any other VM. It's a few clicks and you're ready to go. 

What other advice do I have?

This solution offers a sixty-day free trial so I would advise someone considering this solution to give it a go. At the end of the day, you won't lose anything, you get to play with the product. Make sure to get your technical guy in early to help support you.  

I would rate this solution a solid nine because there's always room for improvement. It's a very good product, very easy to use and it has great integration points with other VMware products. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Harry Farkas
Technical Account Manager at VMware Inc.
Video Review
Real User
Much easier to keep track of installed software versions

Pros and Cons

  • "VMware provides good support. We are a GSS customer which means that we have global support with a dedicated engineer from VMware's side so we have no issues with support."
  • "We use a large installation of this solution with multiple nodes and so the setup was pretty complex."

What is our primary use case?

We use vROps to gather all of the information about the infrastructure. We have a huge infrastructure which means that we need a central location where we can find anything and any kind of data. We also massively use it for reporting. 

How has it helped my organization?

This solution has improved my organization because it's much easier to keep track of installed software versions. 

What is most valuable?

The most valuable feature would be the reporting function and the central location for everything. We need reporting for all of the components.

This solution is intuitive and user-friendly. It has evolved pretty well. It wasn't that simple in the beginning but now it's getting better.

What needs improvement?

The speed of the user interface and the upgrade process of the components are features that I would like to see included in the next release. 

What do I think about the stability of the solution?

This solution is stable. It has improved a lot. 

What do I think about the scalability of the solution?

We use one of the largest installations of vROps and it is scalable. 

How is customer service and technical support?

VMware provides good support. We are a GSS customer which means that we have global support with a dedicated engineer from VMware's side so we have no issues with support. 

How was the initial setup?

We use a large installation of this solution with multiple nodes and so the setup was pretty complex. 

What was our ROI?

We haven't seen ROI yet. It might come later.  

What other advice do I have?

I would rate this solution a seven because it's not the best it can be yet. It has room for improvement but it has definitely evolved to become above average. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Andy Weissenborn
CTO at NHS Connecting for Health
Video Review
Real User
Straightforward setup, fantastic technical support, offers insight into how our infrastructure is actually working

Pros and Cons

  • "The most valuable feature is the insight into how our infrastructure is actually working and the kind of performance that when users either say there is an issue, it gives some insight into finding out what's going wrong with it. I think its cause we have it mainly based on our production units."
  • "I would like to see them get a holistic view of the organization, not just focusing on the server and the state that it's running on but to widen that out from the end user all the way through. It's a key critical part but actually, it needs to bring outside of that, then to the networking elements and the inter-dependencies that are in hospital solutions."

What is our primary use case?

Our primary use case is to make sure we're getting the best value out of our on-prem hardware in terms of matching against vendor specifications to actual operation and performance.

How has it helped my organization?

This solution has improved my organization because we have it mainly based on our production units. We'll have about 400 guests running through it, across around 40 nodes and it just helps us to lower balance, see where the pinch points are and really keep us 24/7.

What is most valuable?

The most valuable feature is the insight into how our infrastructure is actually working and the kind of performance that when users say there is an issue, it gives some insight into finding out what's going wrong with it. It's because we have it mainly based on our production units.

I absolutely think this solution is intuitive and user-friendly. My team spun it up, we've got it through our ELA agreement and it was up and working in a matter of hours.

What needs improvement?

I would like to see them get a holistic view of the organization, not just focusing on the server and the state that it's running on but to widen that out from the end user all the way through. It's a key critical part but actually, it needs to bring outside of that, then to the networking elements and the inter-dependencies that are in hospital solutions.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

This solution is a hundred percent reliable. I suppose it's only as reliable as our own infrastructure that it sits on but it is absolutely stable. We've had no outages from spinning this up and it's monitoring our upstate daily.

What do I think about the scalability of the solution?

Scalability is a little bit unknown as we move into the cloud technologies because this is all about on-prem. From what I am seeing around the show today it's the next generation if it's got a place to help us with our infrastructure. 

How are customer service and technical support?

Their technical support is absolutely fantastic. They are either a click away or a phone call away and are really responsive.

Which solution did I use previously and why did I switch?

We were using the technology and it was just burning up too much physical resource, so having this gives that reassurance factor that we can size things appropriately. Investing was a very straightforward process.

How was the initial setup?

The initial setup was extremely straightforward; download the product, install the product, put a key on it, add the host to it. Absolutely very straightforward.

What was our ROI?

We are not particularly measuring ROI but in terms of the level of investment that we've made into our infrastructure, we've probably got an extra 12 to 18 months worth out of what we purchased three years ago.

Which other solutions did I evaluate?

We didn't look into other options. We very much get to where VMware house is part of our strategy, it was just a natural fit into our infrastructure.

What other advice do I have?

I would rate this solution a seven or an eight. We are starting to see the benefits and we are starting to use its recommendations and starting to tweak it down. We still need somebody to look at this data, analyze it, and make decisions. Once some of the automation orchestration goes in, then it will move up again up to a nine or something like that.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Henadz Shuliak
Group Manager at Wargaming
Video Review
Real User
New versions are simple, useful, and expandable

Pros and Cons

  • "The most valuable feature is how our metrics interact with each other. You can find what objects are needed and get all of the information about an object: How it works with the storage, CPUs, memory, and you can get an easy way to find the solution during troubleshooting."
  • "Sometimes it's difficult to find some features like they were in previous versions."

What is our primary use case?

Our primary use case of this solution is for collecting performance metrics and also for troubleshooting some performance issues. 

What is most valuable?

The most valuable feature is how our metrics interact with each other. You can find what objects are needed and get all of the information about an object: How it works with the storage, CPUs, memory, and you can get an easy way to find the solution during troubleshooting.

It is intuitive and user-friendly starting from the latest versions, especially with version 6.5. Previously, we had some issues with the stability with such obligations but now it's useful and stable. 

What do I think about the stability of the solution?

Our internal infrastructure was changed and now it's an absolutely different interface. It has absolutely different uses and dashboards. Sometimes it's difficult to find some features like they were in previous versions but it's coming with the times so for now, I don't think it's a big problem.

What do I think about the scalability of the solution?

I think about how our infrastructure will grow and how we will manage with the application. It can grow at any time, there's a huge amount of new options and new hosts, but the console and the server stay the same. 

How was the initial setup?

We mostly use this solution for troubleshooting because just getting information from vCenter is not enough. In vCenter you have information about the current state so a lot of the metrics are not collected but if you need to collect more metrics, you have to expand the level of collection. We would like to get a separate solution.

Which other solutions did I evaluate?

We tried to use Veeam ONE one for monitoring but it's a bit difficult. It's a different project and has different ways to manage it. Previous versions of vRealize did not have the same features as Veeam ONE. Now, it does have the same features and much more. 

What other advice do I have?

I would of course recommend this solution to someone considering it. The new versions are simple, useful, and expandable.

I would rate this solution an eight. I wouldn't give it a ten, but I know that vRealize Operations provides API. You can get anything you need from API, not only from the dashboards.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Alexander Nikitin
Senior System Admin at IT-GRAD
Video Review
Real User
Great features, scalable, fast, and easy

What is our primary use case?

Our primary use case of this solution is for monitoring our VMware infrastructure, vCloud Director, and NSX Manager. 

What is most valuable?

vRealize has products created especially for virtualized infrastructure by VMware. Its main features are great.

What needs improvement?

I don't find this solution to be intuitive and user-friendly. It's a large and difficult product to learn. We need to search for more information. I would like to see them add customizable dashboards and customized views. 

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

I find this solution to be stable. 

What do I think about the scalability of the solution?

It's very scalable. It's fast and fast is…

What is our primary use case?

Our primary use case of this solution is for monitoring our VMware infrastructure, vCloud Director, and NSX Manager. 

What is most valuable?

vRealize has products created especially for virtualized infrastructure by VMware. Its main features are great.

What needs improvement?

I don't find this solution to be intuitive and user-friendly. It's a large and difficult product to learn. We need to search for more information.

I would like to see them add customizable dashboards and customized views. 

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

I find this solution to be stable. 

What do I think about the scalability of the solution?

It's very scalable. It's fast and fast is easy.

How was the initial setup?

The initial setup was complex. 

What other advice do I have?

I would rate this solution a nine. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Gunawin Gunawin
Advanced System Engineer at Amadeus S.A.S.
Video Review
MSP
Simple initial setup and good technical support

Pros and Cons

  • "The most valuable feature would be reporting because if frame or something is not syncing or we have an issue it will report us and give us a warning."
  • "I wouldn't say that this solution is user-friendly. You need to know a lot of tricks to know how to use it. It's quite buggy and quite slow when it comes to loading."

What is our primary use case?

We use vROps for our many VMware infrastructures. It is mainly for IT operations because we're processing a lot of information. vROps is good for us for reporting and for monitoring hosts and VMs.

What is most valuable?

The most valuable feature would be the reporting because if the frame or something is not syncing or we have an issue it will report it to us and give us a warning.

What needs improvement?

I wouldn't say that this solution is user-friendly. You need to know a lot of tricks to know how to use it. It's quite buggy and quite slow when it comes to loading.

They should improve on the speed, first of all, because it is slow to load and then you can't use it at all and you need to keep refreshing the browser. They can also improve the GUI, like the placement, some buttons here and there. In short, they should make it simple.

What do I think about the stability of the solution?

Stability isn't bad. Not perfect but not bad. 

How is customer service and technical support?

Their technical support is good. I am happy with them at the moment. 

How was the initial setup?

Overall, the initial setup was straightforward. There are many ways to do this life cycle. We have many different views.

What other advice do I have?

I would rate this solution an eight. It serves its purpose but it has room for improvement. For example, vCenter has Flash version and HTML5. HTML5 is really, really good. It's fast and good. If they can make it simple like this it would be perfect. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Mark Stringer
IT Consultant at Sureskills
Video Review
Consultant
Allows us to quickly see why there would be issues that are about to surface

Pros and Cons

  • "The initial setup was very straightforward. From the web interface, you can literally just go straight into actually installing vROps with very little previous knowledge required to get it up and running."
  • "The initial setup was very straightforward. From the web interface, you can literally just go straight into actually installing vROps with very little previous knowledge required to get it up and running."

What is our primary use case?

The company I work for is Sureskills. We're a consultancy based company. We have multiple customers that we sell a lot of virtual products to. We don't just deal with that. We deal with a lot of Microsoft, Stack, and Dell EMC products as well, but we do an awful lot of VMware based products. 

Our primary use case is two-fold. From one perspective it gives the local on-site IT people some ability to see what's happening with their virtual state and let them know if there's any issues or problems that may be starting to come to the surface. Secondly, from our perspective, because we provide support to these companies, it allows us to quickly see from a number of different reasons why there would be issues from this. It's useful from both sides.

What is most valuable?

The most valuable features would be that it gives us a breakdown on the ESX host and then the virtual machines themselves. Also, with some of the add-ons that they provide with vROps you can start to see if there are any issues with things like Exchange Infrastructure or SQL add-ons, etc. It's useful to get from the hardware perspective to the virtual machine down to the actual application that's running on those VMs themselves.

I do find this solution to be intuitive and user-friendly. You could set vROps up in an hour and start to get some statistics from it. It's a very simple tool to use.

What needs improvement?

I would like to see improvement from the application layer. They have add-ons for SQL and Exchange. It would be nice to see some additional application support being developed further down the line.

What do I think about the stability of the solution?

We haven't seen any downtime. From our perspective, we haven't seen any issues with vROps in itself. It's simple to install. It's very easy to operate, so from our perspective, we would see it as a natural add-on to anything in terms of the virtual infrastructure.

What do I think about the scalability of the solution?

Even if you're a small to medium size business and you have 50 virtual machines or if you're a large company with several thousand virtual machines, the solution works across the board for all.

How is customer service and technical support?

Their technical support is outstanding. We would deal with VMware on a fairly regular basis for our customers, and possibly because a lot of the support is based in Ireland, we would have a fairly good relationship with them and they're very good at getting back to us very quickly.

How was the initial setup?

The initial setup was very straightforward. From the web interface, you can literally just go straight into actually installing vROps with very little previous knowledge required to get it up and running.

What was our ROI?

I'm not sure about return on investment per se, but certainly in terms of being able to troubleshoot and identify issues quickly and in a timely manner which further down the line may have caused an issue with the production infrastructure. It's intuitive from that perspective, that it allows us to deal with issues before they become a problem and that could cause an issue down the road which would potentially impact on costs for our customer.

Which other solutions did I evaluate?

They compare reasonably well to alternative solutions. There are several products that are out there that would manage a virtual infrastructure for customers, but we perceive it to be the best of the existing range of products in that area.

What other advice do I have?

I would rate this solution a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Stephen Jesse
Systems Engineer at a healthcare company with 1,001-5,000 employees
Real User
More complex than it seems but it troubleshoots quickly which allows us to take care of problems right away

Pros and Cons

  • "The alerting feature would be the most valuable feature for us. It gathers more metrics. In the latest versions, there are metrics that are being exactly captured with vCenter which are a bit better. Aside for that it provides a historical analysis of metrics over time."
  • "There's a lot of stuff we want to do that we can't. I would advise someone considering this solution to take classes and get a lot of information because this solution may look simple but it's a lot harder than it seems."

What is our primary use case?

Our primary use case of this solution is to monitor the server and desktop environment. We've never had a performance issue.

How has it helped my organization?

It has helped our organization because we can keep the metrics within our ratios. In this way, if something jumps out we can be on it right away. It has also helped to reduce troubleshooting time. 

What is most valuable?

The alerting feature would be the most valuable feature for us. It gathers more metrics. In the latest versions, there are metrics that are being exactly captured with vCenter which are a bit better. Aside for that it provides a historical analysis of metrics over time. 

What needs improvement?

We did not find this solution to be intuitive and user-friendly compared to other options. We actually ended up paying for something else to use in conjunction with vRealize. 

I would like the ability to edit more stuff in the standard version. The way it is now really limits the usability, especially because the dashboards don't fit everybody. Aside for that, creating reports and views needs to be more intuitive. Right now it's too hard without having had a lot of training. 

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It's pretty stable, we've never had any issues with it. 

How are customer service and technical support?

Their technical support is okay, it could be better. 

Which solution did I use previously and why did I switch?

The main points that we look at are the costs and ease-of-use. Ease-of-use is the main thing for us because if we can't get the data we need it's not going to be helpful to us. 

Which other solutions did I evaluate?

We looked at Foglight, vRealize, and Veeam. The main reason we chose vRealize is because it's included in our license. 

What other advice do I have?

I would rate this solution a five. There's a lot of stuff that we'd like to do that we can't. 

I would advise someone considering this solution to take classes and get a lot of information because this solution may look simple but it's a lot harder than it seems.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
DL
Director of Infrastructure Operations at a sports company with 11-50 employees
Real User
Enables us to gather analytics and has reduced troubleshooting time

Pros and Cons

  • "I would rate this solution a seven. We don't use it enough for me to give it a ten. There's a lot of value to it but we don't fully exercise it. It's a great product depending on what everyone's needs are."

    What is our primary use case?

    Our primary use case of this solution is to gather analytics. We don't use it very often but it's working and collecting data. 

    How has it helped my organization?

    It has helped my organization by running analytics on use cases, performance, and by running clusters. It has also helped reduce the time it takes to troubleshoot issues for the VDIs. 

    What is most valuable?

    I find this solution to be intuitive and user-friendly, for the most part. It's the type of thing where if you don't use it, you lose it.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    I have found this solution to be stable. We have never had any downtime. 

    What do I think about the scalability of the solution?

    I've never had an issue with scalability. 

    How is customer service and technical support?

    We've had to use their technical support and we've found them to be great. 

    What other advice do I have?

    I would rate this solution a seven. We don't use it enough for me to give it a ten. There's a lot of value to it but we don't fully exercise it. It's a great product depending on what everyone's needs are. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    DD
    Systems Engineer at a tech services company with 1,001-5,000 employees
    Real User
    Good feature set and has reduced troubleshooting time

    Pros and Cons

    • "We can actually use it to expand on other aspects of it by adding additional packs is really good."
    • "I would like to see them add a little bit more functionality and the ability to create more dashboards."

    What is our primary use case?

    Our primary use case of this solution is for the performance monitoring. It's been performing well.

    How has it helped my organization?

    It has helped our organization a great deal in terms of being able to identify and troubleshoot problems. The time it takes to troubleshoot has been reduced. It has also helped with its capacity planning features.

    What is most valuable?

    Various metrics that we have for all the particular performance features, like CPU monitoring, memory, storage and so forth are the most valuable features for us. 

    I also find this solution to be intuitive and user-friendly. Their feature set is very good. 

    What needs improvement?

    I would like to see them add a little bit more functionality and the ability to create more dashboards.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    Stability is good. We haven't had any major issues with it. 

    What do I think about the scalability of the solution?

    Scalability is pretty good. The fact that we can actually use it to expand on other aspects of it by adding additional packs is really good. 

    How is customer service and technical support?

    We have rarely needed to use their technical support. They're pretty good. 

    How was the initial setup?

    I was involved with one out of two of the setups we did. It wasn't very complex. We had a little bit of trouble in the beginning but nothing was significant enough that prevented us from moving forward. 

    Which other solutions did I evaluate?

    When selecting a vendor reliability and ease of setup is something that is very important to us and are the reasons why we proceeded with this solution.

    What other advice do I have?

    I would rate this solution as an eight and a half. I would tell a colleague who is considering this solution that it's worth investing in. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    John Skadowski
    Network Operations Manager at a real estate/law firm with 201-500 employees
    Real User
    provides my team the awareness to see what's going on with the nodes and the clusters and allows the automation to rebalance them for us

    What is our primary use case?

    The analytics and operations management are our primary use cases of this solution. It's been performing well. 

    How has it helped my organization?

    The ability to analyze optimizations, the performance, and balance have all helped my organization.  It provides my team the awareness to see what's going on with the nodes and the clusters. It will then either rebalance them or allow the automation to rebalance them for us.

    What is most valuable?

    The alerts and awareness would be the most valuable features for us.  I have found this solution to be user-friendly and intuitive. I also like the integration point and that it's a single pane of glass.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the

    What is our primary use case?

    The analytics and operations management are our primary use cases of this solution. It's been performing well. 

    How has it helped my organization?

    The ability to analyze optimizations, the performance, and balance have all helped my organization. 

    It provides my team the awareness to see what's going on with the nodes and the clusters. It will then either rebalance them or allow the automation to rebalance them for us.

    What is most valuable?

    The alerts and awareness would be the most valuable features for us. 

    I have found this solution to be user-friendly and intuitive. I also like the integration point and that it's a single pane of glass.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    It's very stable. 

    What do I think about the scalability of the solution?

    Scalability is good. I've used it in previous versions and I'm looking forward to using it in the current version, 6.7. I think it's phenomenal. I look forward to the product growing even further. I understand version 7.0 is coming out soon.

    How is customer service and technical support?

    I haven't had to use technical support for this version but I have had to use them in the past with other versions. There have been some challenges with them. It's hard to get through to the right person and resolving issues in previous versions was hard. 

    How was the initial setup?

    The initial setup was straightforward. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Chris Perrin
    Infrastructure Architect at a retailer with 1,001-5,000 employees
    Real User
    Allows us to take over the DRS within vCenter and gives developers more insight into performance

    Pros and Cons

    • "It has allowed me to give the developers insight into what's actually happening underneath the covers. They used to only be able to see their app and now, they can see underneath. We've also given them access to see into the OS and we've given them a full stack view of how their application is performing."
    • "I would like to go back in history on the performance data and blank out some of that performance data so that it isn't used in calculations."

    What is our primary use case?

    Our primary use case is to monitor the performance of the virtual machines as opposed to monitoring the performance of the OS. We'll monitor OS and stop at the OS, whereas vROps will pick up what's going on underneath. If the datastore is having a problem, it will bubble up to the VM and show us that.

    How has it helped my organization?

    It has allowed me to give the developers insight into what's actually happening underneath the covers. They used to only be able to see their app and now, they can see underneath. We've also given them access to see into the OS and we've given them a full stack view of how their application is performing.

    It has helped to reduce the time it takes to troubleshoot issues and has improves quality of service to our users. 

    What is most valuable?

    The most valuable feature for us is the one that allows us to take over the DRS within vCenter and does it more intelligently. 

    We have found it to be intuitive and user-friendly. 

    What needs improvement?

    I would like to go back in history on the performance data and blank out some of that performance data so that it isn't used in calculations. For instance, if an application goes wild and uses up all the resources, I don't want that to be understood as that VM needs more resources.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    Stability is fine. The only issue I've had with it was an issue that I myself caused. 

    What do I think about the scalability of the solution?

    We're not big enough to warrant scalability. 

    How are customer service and technical support?

    Their technical support is good. They found the problem quickly. Support gets back to us quickly. When you raise a support call they don't get back to you with a candy email, they actually get back to you and help. 

    How was the initial setup?

    The initial setup was very easy. 

    Which other solutions did I evaluate?

    We looked into a competitor but it was way too expensive. The fact that vROps came as part and parcel of the vRA enterprise gave us a huge win on the cost. 

    What other advice do I have?

    I would rate this solution an eight. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    SP
    System Engineer with 1,001-5,000 employees
    Real User
    Complex to configure but their technical support is knowledgeable and helps us get where we need to go

    Pros and Cons

    • "The most valuable feature would be the capacity planning. I can see where we're at as far as usage on our data stores, our CPU and memory. It lets us know where we need to grow."
    • "We haven't found it to be intuitive or user-friendly. We're on version 6.0, it's gotten better since but there's a lot of things we have to do under the hood to make it work how we want it to work. It doesn't work out of the box very well until it's been fine-tuned."

    What is our primary use case?

    Our primary use case of this solution is to monitor our systems and capacity planning. It has been performing great. It's a little bit of a beast to run sometimes, a lot of knobs and dials, but it runs well.

    How has it helped my organization?

    The biggest benefit to us is that it shows us where our pain points are; where we need more storage, where we need more network or bandwidth, where we need more CPU or more memory. We know where our problems are before they happen.

    It has helped reduce the time it takes to troubleshoot issues and has improved the quality of service to our users. 

    What is most valuable?

    The most valuable feature would be the capacity planning. I can see where we're at as far as usage on our data stores, our CPU and memory. It lets us know where we need to grow. 

    We haven't found it to be intuitive or user-friendly. We're on version 6.0, it's gotten better since but there's a lot of things we have to do under the hood to make it work how we want it to work. It doesn't work out of the box very well until it's been fine-tuned.

    What needs improvement?

    I would like to see a better interface, something that's more intuitive, one dashboard that shows everything I want to see on. The dashboards that come with it are focused on certain things that aren't the big picture. I'd like a dashboard that does everything faster and also a faster web interface.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    It's very stable. It's a beast to get configured but once it's been configured it's easy to use. We don't have any downtime from the product itself. The initial configuration is quite painful. 

    What do I think about the scalability of the solution?

    It scales very well. It's designed for huge operations, so when it's used for a small company, it's not quite suited for their needs. It takes a lot of time to figure out and to make it work for your needs which is why it's precarious.

    How are customer service and technical support?

    Their technical support has been very good to work with. They help us get to where we need to go pretty fast. They're very knowledgeable. 

    Which solution did I use previously and why did I switch?

    We bought some tools from vCenter. We had to go through all the logs yourself, all the metrics ourselves. It tied into our UCS system that we had attached to our UCS, Hitachi system, and vCenter system. We could all the stuff in one pane of glass, which is nice, but it was one of those things that we had to do a lot under the covers to make things work for us.

    The criteria that we look for when we evaluate a solution are functionality, price, and feature set. 

    How was the initial setup?

    The initial setup was complex. There's no wizard to install it. We have to read a lot of documents then there's a whole other guideline to install the next part. There are a lot of steps. The documentation was great but there's a lot of pages, around three to four hundred pages of documentation. 

    What about the implementation team?

    I did most of the installation myself but called support when I needed help. 

    What was our ROI?

    We have seen ROI with this solution but it's hard to monitor. 

    Which other solutions did I evaluate?

    We looked at ManageEngine and SolarWinds. We chose vROps because we're a large company and they gave us a good price cut. Also because the feature set looked good from the demos. 

    What other advice do I have?

    I would rate this solution a seven because it's complex. The new versions are a lot better.

    If you're considering vROps I would tell you do first do your homework. Make sure that you're ready and that it's going to fit your needs. Make sure there are full-time employees to manage it because it's not something that you just set up and go. It's got to have someone to babysit it and maintain it. Somebody needs to take care of the many different dashboards and functionalities. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    AA
    Executive Title Business Development at a tech services company with 201-500 employees
    Real User
    Enables us to automate redundant tasks, it's like having extra people on hand

    Pros and Cons

    • "I rated this solution an eight because it's intuitive and easy to use. The features that it'll bring us are tremendous"

      What is our primary use case?

      Our primary use case is to automate redundant tasks. We're limited to two guys, so automation is beneficial. We'd eventually like an implementation of ServiceNow later down the road.

      What is most valuable?

      The most valuable features for us would be the automation of the redundant tasks. The implementation of ServiceNow is huge for us as we are essentially a cloud provider to the campus. It'll allow us to automate a lot of tasks that constituents need done.

      I have found it to be intuitive and user-friendly. From what I've used it, it's been easy.

      What needs improvement?

      ServiceNow implementation is rough. 

      For how long have I used the solution?

      Less than one year.

      What do I think about the stability of the solution?

      Stability so far has been good.

      What do I think about the scalability of the solution?

      Scalability is one of the reasons we really like this solution. It's very good and it scales great. 

      What other advice do I have?

      I rated this solution an eight because it's intuitive and easy to use. The features that it'll bring us are tremendous. It's going to be like having extra people on hand. Automation is a powerful tool that we're looking to use that'll make everything a lot easier. 

      Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
      MJ
      IT Specialist at Experian
      Real User
      Self-service feature enables end-users to deploy their own machines

      Pros and Cons

      • "It has increased the speed of VM deployment. A normal server request would come in, it could take anywhere from three to four days to deploy and now within 15 minutes they can click and have something up and running. IT support for developers is nice as well because they are able to manage the environment themselves."
      • "It does the functions that we need it to. Although we do have some issues from time to time. We're looking for more maturity out of the product but it's getting better with every release."

      What is our primary use case?

      Our primary use case is for the developers to test code. Our customer care uses it to troubleshoot customers' issues. We also have a training business unit and they use it to deploy classes for customers to train. We've been using it for four years and it has been performing well. It does the functions that we need it to. We do have some issues from time to time. We're looking for more maturity out of the product but it's getting better with every release.

      How has it helped my organization?

      It has increased the speed of VM deployment. A normal server request would come in, it could take anywhere from three to four days to deploy and now within 15 minutes they can click and have something up and running. IT support for developers is nice as well because they are able to manage the environment themselves.

      What is most valuable?

      The self-service feature is one of the most valuable features for us. It gives the end-users the ability to deploy their own machines and so the administrators are hands off at that point.

      We have found it to be intuitive and user-friendly. It requires minimal training to get them up and running to start deploying and accessing machines. 

      What needs improvement?

      I would like to see them update the format of the catalog in a different way. There's no option in a lot of the contents for the virtual machine blueprints to change the view.

      For how long have I used the solution?

      Three to five years.

      What do I think about the stability of the solution?

      Stability does go down from time to time. We have had some issues with the appliances sometimes and we have to do reboots in the middle of the day which affects the ability for them to deploy. Now, there's no downtime for existing stuff that already deployed, but it does keep them from deploying at that time.

      What do I think about the scalability of the solution?

      Scalability is nice. We have it deployed in a highly available environment and scalability is nice because we just add another ESX host and we are able to increase the capacity there.

      How are customer service and technical support?

      Their technical support is helpful. Sometimes they can take a little while to get back to us. 

      Which solution did I use previously and why did I switch?

      We were using a lab manager before that and that was decommissioned so this was the next solution for what we needed. We needed to have a self-service environment for our developers, customer care, the ability to deploy machines, destroy machines, complete the entire VM life cycle and it does.

      How was the initial setup?

      The initial setup was very complex. We've been using it for a while now and realized that it's pretty logical. Upgrades are pretty straightforward. We had a lot of problems originally deploying it, between some certificate issues, but we had an engagement with VMware so they were able to help us get a poof of concept environment set up as well which was helpful.

      What other advice do I have?

      The deployment can be complex so I would advise someone looking into this solution to engage professional services to set up a proof of concept environment and to evaluate it. 

      I rated this solution an eight because we've had issues with the stability and the appliances. Other than that, it's a solid product. It does exactly what we need it to do and we're happy with it. 

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      JC
      Capacity Engineer at a financial services firm with 10,001+ employees
      Real User
      identifies problems that other monitoring solutions are giving us and offers insight into the problem

      Pros and Cons

      • "Troubleshooting is one of the most valuable features for us. It identifies problems that other monitoring solutions are giving us, offers us insight into the problem and then digs into it and finds out what the actual problems are and addresses them."
      • "I rated this solution a nine because I haven't had any issues with it and it has been intuitive and easy to use. I don't know it well enough to give it a ten."

      What is our primary use case?

      We primarily use this solution to look at our workloads and determine where there's an additional need for space or capacity needed as well as how to optimize it. We've been using it for a few months. 

      How has it helped my organization?

      It has improved the way my company functions in the way that it quickly identifies problems and addresses them. We're still relatively new to it so we haven't used it to the right size. It addresses problems that we see and then we're going to eventually get to the point where reducing capacity where needed will help.

      What is most valuable?

      Troubleshooting is one of the most valuable features for us. It identifies problems that other monitoring solutions give us, offers insight into the problem and then digs into it and finds out what the actual problems are and addresses them.

      We have found this solution to be intuitive and user-friendly. The dashboards on the home page are easy to navigate. Once we log in, it's easy to find what we're looking for and to see immediate problems.

      For how long have I used the solution?

      Less than one year.

      What do I think about the stability of the solution?

      Stability is good, we haven't had any issues with it. 

      How is customer service and technical support?

      The solution is intuitive so I haven't had the need to use their technical support.

      What other advice do I have?

      I rated this solution a nine because I haven't had any issues with it and it has been intuitive and easy to use. I don't know it well enough to give it a ten.

      If you're considering this solution, I would advise you to consider it and to look at your environment to see how it can assist with troubleshooting. 

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      AH
      IT Operations Senior Analyst at a retailer with 10,001+ employees
      Real User
      Has a Clear interface and reduced troubleshooting time

      Pros and Cons

      • "It is easy to see when something has gone wrong. We just have to go in and fix it. The reduced time it takes to spot and fix an issue has improved my organization. It saves the amount of resources that we use to fix an incident"
      • "It was just a case of going in, looking around, learning it, and just getting a little bit of initial help for a few days."

      What is our primary use case?

      Our primary use case is to have everything on one dashboard in which we can look after our operations and get alerts.

      How has it helped my organization?

      It is easy to see when something has gone wrong. We just have to go in and fix it. The reduced time it takes to spot and fix an issue has improved my organization. It also saves the amount of resources that we use to fix an incident

      What is most valuable?

      We have found the integration with VMware to be one of the most valuable features. It's also easy to use. The interface is really clear and when there is an issue the color turns red.

      What needs improvement?

      I'm quite happy with the path that it's going on, so at the moment, I can't really recommend anything that this solution can improve on.  I'm pleased with where it's going and the new features that are coming.

      What do I think about the stability of the solution?

      I'm really happy with the stability. I haven't seen any issues with it at all. 

      What do I think about the scalability of the solution?

      We're really happy with the scalability. We've deployed it and it's looking after several VMware instances and it hasn't had any issues. It gives us all of the information that we need. 

      How are customer service and technical support?

      We haven't had to use their technical support. 

      Which solution did I use previously and why did I switch?

      One of our managers presented vRealize and we really liked it. It has better features than other alternatives. 

      How was the initial setup?

      The initial setup was straightforward. We used an integrator and they did everything for us,  there were no issues. It was just a case of going in, looking around, learning it, and just getting a little bit of initial help for a few days. It's been fine since.

      Which other solutions did I evaluate?

      We also use SolarWinds, AppDynamics, Nimsoft, plus vRealize as well. We're trying to make the company all go for one thing, but it's been a bit of a struggle. We'll be pushing it.

      What other advice do I have?

      I would rate this solution an eight. It's a good solution and I like it. I haven't explored it enough to be able to say that it's a perfect ten. 

      I would advise someone looking into this or a similar solution to consider vROps. Have a look, try it out, and try some demos. I think it's a really good product. 

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PD
      Sysadmin at a tech vendor with 1,001-5,000 employees
      Real User
      Reduced troubleshooting time and we can see what amount of the CPU has been used

      Pros and Cons

      • "I like that we can see what amount of the CPU has been used and what's been handed out. We can see how we can bring the virtual machines in line with what actually has been used which has saved us cost."
      • "It is user-friendly although there's always room for improvement. In the beginning, it was about figuring out where you can find what, but once you know it, it becomes easier to navigate."

      What is our primary use case?

      Our primary use case is to see what's going on with the complete infrastructure and to be able to see if there are any issues. Although it's not in real-time, we still use it effectively. We can see what the state of our environment is.

      How has it helped my organization?

      It has improved our organization by saving us time that it takes to look things up. We have everything on one dashboard.

      It has helped reduce the time it takes to troubleshoot. We're using the vRealize Operation Manager, and when there's an alarm we can have a look, drill down, and see exactly what the issue is. They will usually have a suggestion from a knowledge-based article that will suggest how we should handle the issue. It saves quite a lot of time. Rather than having to go and have a look on Google or somewhere, we can find a solution in the Operations Manager. 

      What is most valuable?

      I like that we can see what amount of the CPU has been used and what's been handed out. We can see how we can bring the virtual machines in line with what actually has been used which has saved us cost.

      It is user-friendly although there's always room for improvement. In the beginning, it was about figuring out where you can find what, but once you know it, it becomes easier to navigate. 

      What do I think about the stability of the solution?

      Stability is good. I haven't had to restart it at any point. 

      What do I think about the scalability of the solution?

      It's scalable. We can add a new host and they immediately become available. 

      How are customer service and technical support?

      Their technical support is excellent. 

      Which solution did I use previously and why did I switch?

      We chose this solution because we are using VMware, and the rest of the suite, so it was just a logical decision to go with Operations Manager.

      How was the initial setup?

      The initial setup was a bit complex but not really complex. If you take the time to look through the documentation you can figure it out. 

      What about the implementation team?

      We deployed in-house. We just had to look at the documentation. We tried it in our test environment, found that it was doing what we expected it to do and we deployed it in production.

      What was our ROI?

      Our ROI is that I can spend less time looking at issues, it's all there in the dashboard. I can see them immediately, I don't need to go into vCenter and go through all the different data stores. I can just have a look at the dashboard, see if there are issues, see where the issues are, and save time.

      What other advice do I have?

      I would rate this solution a ten. I was looking for a solution that would help me do my work and this does exactly that. 

      I would tell someone looking into this solution to go for it. 

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      JL
      System Administrator
      Real User
      Enabled us to reclaim around 40 percent of our infrastructure resources

      Pros and Cons

      • "Their technical support is good. We haven't had too much use for them."
      • "At first, it was not so user-friendly because there was so much information that we were lost."

      What is our primary use case?

      Our primary use case of this solution is for the capacity planning and also for the monitoring.  It has helped us get a clear view of the infrastructure. We spoke to people from VMware and realized this was the right solution for us. 

      How has it helped my organization?

      It has helped our organization because now we have been able to reclaim about 40 percent of our infrastructure resources.

      It has also helped us reduce the time it takes to troubleshoot issues. It helps us pinpoint the locations of the program which allows us to reduce the time it takes to figure out a solution. 

      What is most valuable?

      The dashboard is a valuable feature for us as well as the personalized reports. Our management doesn't really care about the incident, rather they care about the reporting so it's a good tool for us.

      At first, it was not so user-friendly because there was so much information that we were lost. Now, we can use it very powerfully. After we played with it for a few months it became easier to use.

      What do I think about the stability of the solution?

      Stability is very good. 

      What do I think about the scalability of the solution?

      It's very scalable. It has many capabilities. We only use around 30 or 40 percent of the tools, we still have to evolve with it. 

      How are customer service and technical support?

      Their technical support is good. We haven't had too much use for them. 

      Which solution did I use previously and why did I switch?

      We are public services, so we talk to all the companies that want to work with us. Sometimes we can have more than ten companies that we work with so we just talk to them and we consider different factors like budget and from there come up with the right solution. 

      How was the initial setup?

      The initial setup is not complex because we had a team help us and they helped with the beginning of the installation. Around one hour after we could already start seeing what we could do with it.

      What about the implementation team?

      We implemented in-house. 

      What other advice do I have?

      I would rate this solution an eight because we don't know how to maximize all of the features. Once we do, maybe it'll go up to a nine.

      I would advise someone looking into this or a similar solution to first analyze your infrastructure. Take a look at what you need and then directly focus on your objective. This way you can maximize the solution.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      HM
      System Engineer AI Specialist
      Real User
      reduced troubleshooting time but we found it to be complex and overwhelming

      Pros and Cons

      • "It has helped us reduce the time it takes to troubleshoot issues."
      • "It's complex and not intuitive. It has a long learning process. It can be frustrating trying to get the correct information from it."

      What is our primary use case?

      The primary use case of this solution is to monitor the user experience of our VI in finance and troubleshooting.

      How has it helped my organization?

      It helps us make occasional reports and with that information, we can react proactively. It has also helped us reduce the time it takes to troubleshoot issues. 

      What is most valuable?

      We like that we get reporting on our sizing reports. 

      What needs improvement?

      I would like to see them develop real-time capacity meters.

      We did not find this solution to be intuitive or user-friendly. It's complex and overwhelming. It takes time to learn how to work it, which metric is in real time, and what information it's giving per day.

      What do I think about the stability of the solution?

      We found the stability to be good.

      What do I think about the scalability of the solution?

      Scalability is good. 

      How are customer service and technical support?

      We've had to use technical support and we've found it to be fine. We have a team in our company so we can ask all of our questions to our technical account manager. 

      Which solution did I use previously and why did I switch?

      We knew it was time to switch to a different solution because the engineers were complaining. We knew we could not see everything on the platform. 

      How was the initial setup?

      The initial setup was straightforward. In our company, we have a service provider and iOS platform, and they built the application.

      What about the implementation team?

      We integrated in-house. 

      What was our ROI?

      We get fewer complaints. 

      What other advice do I have?

      I would tell somebody looking into vROps or a similar solution to get someone with in-depth knowledge to help you with finding your use case. It's very important to set your expectations, know what your KPIs are. This will help you better navigate the solution.

      I rated this solution a seven because it's complex and not intuitive. It has a long learning process. It can be frustrating trying to get the correct information from it. 

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      SeniorSy83e3
      Senior System Engineer with 51-200 employees
      Real User
      Enables us to adjust efficiency from inside the infrastructure

      Pros and Cons

      • "The most valuable feature is the ability it has to adjust the efficiency inside the infrastructure."
      • "It's complex to manage because there are a lot of options and metrics. It's complex when you want to do something very specific."

      What is our primary use case?

      Our primary use case is to manage our huge VMware infrastructure based on the public and private cloud and dedicated infrastructure. We use it to see if the VM is a good or bad size and to see if we can reduce the cost. We also use it to adjust the memory, and CPU, and to increase the network storage.

      What is most valuable?

      The most valuable feature is the ability it has to adjust the efficiency inside the infrastructure.

      We do and we don't find this solution to be user-friendly. It's intuitive because in a manner of a few minutes you can see the value. It's complex to manage because there are a lot of options and metrics. It's complex when you want to do something very specific.

      What needs improvement?

      I would like to see them implement multi-tenancy on the product itself and the option to manage it in one team. At the moment some of the objects are only available to one user and I'd like for it to be available to the whole team. 

      For how long have I used the solution?

      One to three years.

      What do I think about the stability of the solution?

      It's quite stable. We've had one or two issues due to storage space used by the solution because there is no specific agent for monitoring the solution from the outbox.

      What do I think about the scalability of the solution?

      Scalability is quite nice.

      How are customer service and technical support?

      We've never had to request support for this solution. 

      Which solution did I use previously and why did I switch?

      We didn't use a solution previously to this one. I think it's the best solution on the market in terms of capacity monitoring. I didn't find a similar solution with the same amount of capacities. This solution was the only one that was on the shortlist because the tool is not concurrent to monitoring tools.

      How was the initial setup?

      The setup was straightforward and easy.

      What about the implementation team?

      We deployed ourselves and we also provide service to our customers with this tool.

      What other advice do I have?

      I would rate this solution a nine because I think that the tool is very powerful and we are very happy with the product. I couldn't imagine finding a similar product that would have the same abilities as this one. 

      If you're looking into this or a similar solution I would advise you to do VMware's training on it because it's the best training I have had with VMware. I always refer back to the information I got from the training.

      Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
      HG
      Senior Systems Architect at a manufacturing company with 10,001+ employees
      Real User
      ensures that we don't have servers that are over-subscribed with storage

      Pros and Cons

      • "It has helped improve the quality of service to users. It's made sure that we don't have servers that are over-subscribed with storage that starts to end up being at the minimalist points."
      • "For the most part, we have found it to be user-friendly. It has gotten better over time since the first version of vROps that I used. The interface has really improved since then."

      What is our primary use case?

      We use this solution to determine what systems are being utilized and whether there are issues with VMs.

      How has it helped my organization?

      It has improved our organization because it allows us to be proactive in regards to catching systems prior to them becoming a critical state.

      It has helped improve the quality of service to users. It's made sure that we don't have servers that are over-subscribed with storage that starts to end up being at the minimalist points. 

      What is most valuable?

      It helps us to determine, over the course of time, whether we need to supply more hardware, memory, or storage.

      For the most part, we have found it to be user-friendly. It has gotten better over time since the first version of vROps that I used. The interface has really improved since then. 

      What do I think about the stability of the solution?

      I haven't had any problems with stability. It has been fine. 

      What do I think about the scalability of the solution?

      We haven't done a lot in scalability since it's been implemented. 

      How are customer service and technical support?

      We haven't had to use their technical support. 

      Which solution did I use previously and why did I switch?

      We had an option of using this solution or not and our group chose to move forward with it. 

      How was the initial setup?

      After a few earlier iterations, I think the latest version was very easy to deploy. I didn't have to problems with the setup at all, it was very easy. 

      What was our ROI?

      Not having any downtime is always a return on investment.

      Which other solutions did I evaluate?

      We use a multiple-monitoring solution but vROps is more tailored towards the environment that we use. We use both solutions hand in hand. The monitoring solutions that we currently use notify us of any issues and whatnot. We use vROps to tell us what the VMs or servers are doing over time. 

      What other advice do I have?

      I would tell somebody looking into vROps or a similar solution that it's a good product. I haven't had any problems with it. I want to continue using this product moving forward and I would definitely recommend it to a colleague.

      I rated this solution a nine because we haven't had any problems with it. It has provided me with the information that I've needed to make sure that our environment stays stable and it provides our users with the needed applications.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      SS
      System Engineer at a pharma/biotech company with 1,001-5,000 employees
      Real User
      Using a single pane of glass, we can view what is causing the issue

      Pros and Cons

      • "We have all the information that we need in one place and don't have to search for our monitoring tools everywhere."
      • "We would like to have monitoring for containers."

      What is our primary use case?

      We are using it to monitor our whole infrastructure, integrating SAP, and using the Madura plugin. We love it.

      How has it helped my organization?

      Using a single pane of glass, we can view what is causing the issue.

      Before we used the tool, when we had performance issues, a lot of people looked into their pieces and finger-pointing happened. Now, one person can look at the full overview of their infrastructure, and say, "Here's the problem. Have a look here."

      What is most valuable?

      We have all the information that we need in one place and don't have to search for our monitoring tools everywhere.

      The solution is intuitive. You don't need a week of training. If there is an issue, you can intuitively find it. 

      What needs improvement?

      We would like to have monitoring for containers.

      What do I think about the stability of the solution?

      It is stable. The solution works.

      What do I think about the scalability of the solution?

      We have thousands of RAMs and thousands of hosts on it. 

      We started small, and now, we are a big company. It scaled.

      How are customer service and technical support?

      I have not used the technical support because the solution is stable.

      Which solution did I use previously and why did I switch?

      We did not have a previous solution.

      What about the implementation team?

      We used the company, Fleet, for the deployment. They were professional and the solution works perfectly now.

      What's my experience with pricing, setup cost, and licensing?

      We did an enterprise license agreement with our VMware partner and put this in our bundle. We tried it and loved it, so we use it now.

      What other advice do I have?

      Try it. Or, you can start small and use it.

      It makes our life so much easier.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      Erik Strandberg
      Senior IT Engineer at Octapharma
      Real User
      Recommendations in the product for configuration changes show bad legacy setups

      Pros and Cons

      • "Because of the recommendations in the product for configuration changes, bad legacy setups become visible using the tool, which is great."
      • "The initial setup was very straightforward. We spent a few days setting it up, then it was up and running."
      • "It is a bit complex, so you need to spend time with it."

      What is our primary use case?

      We use it for monitoring of the VMware environment. 

      It has performed well. Though, I haven't found time to dig deep into it.

      How has it helped my organization?

      Because of the recommendations in the product for configuration changes, bad legacy setups become visible using the tool, which is great.

      What is most valuable?

      You receive both the overview and the details.

      What needs improvement?

      It's user friendly, but a bit complex, so you need to spend time with it.

      For how long have I used the solution?

      One to three years.

      What do I think about the stability of the solution?

      As far as I have seen, it is very stable.

      What do I think about the scalability of the solution?

      We have a small size setup.

      How are customer service and technical support?

      I have no experience with the technical support.

      Which solution did I use previously and why did I switch?

      We received the product as part of a license upgrade and decided to use it at that time.

      How was the initial setup?

      The initial setup was very straightforward. We spent a few days setting it up, then it was up and running. We haven't done many changes since then.

      What about the implementation team?

      We did a basic setup with a large European reseller of VMware. They were great, as it was a quick turn on solution for us.

      Which other solutions did I evaluate?

      We have another monitoring tool which we use for physical servers and virtual as well, but vRealize Operations Manager gives us more detail. It's best of breed when it come to monitoring.

      What other advice do I have?

      Don't underestimate the time for getting it in place and in tune for your business. Even though it's pretty much turnkey, ensure you have enough time to focus on getting it tuned for your environment.

      It is a good product, but our company has a lot of tuning to do with the product.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      AV
      Senior Infrastructure Administrator at a tech services company with 501-1,000 employees
      Real User
      The most valuable features are the trending and analytics

      What is our primary use case?

      We use it to monitor our system and optimize performance.

      How has it helped my organization?

      It visualizes stuff better, so we can pinpoint or see problems. However, I feel as though there is a lot of potential in the product that we haven't utilized.

      What is most valuable?

      The most valuable features are the trending and analytics.

      For how long have I used the solution?

      One to three years.

      What do I think about the stability of the solution?

      When you deploy it as a single node, it's more stable than if you have multiple nodes. We've had some issues with this.

      What do I think about the scalability of the solution?

      Scalability is good, but I haven't tested it that much.

      How is customer service and technical support?

      I have tried the…

      What is our primary use case?

      We use it to monitor our system and optimize performance.

      How has it helped my organization?

      It visualizes stuff better, so we can pinpoint or see problems. However, I feel as though there is a lot of potential in the product that we haven't utilized.

      What is most valuable?

      The most valuable features are the trending and analytics.

      For how long have I used the solution?

      One to three years.

      What do I think about the stability of the solution?

      When you deploy it as a single node, it's more stable than if you have multiple nodes. We've had some issues with this.

      What do I think about the scalability of the solution?

      Scalability is good, but I haven't tested it that much.

      How is customer service and technical support?

      I have tried the technical support.

      How was the initial setup?

      It is pretty straightforward.

      What other advice do I have?

      I would recommend NSX. From my experience, the solution is pretty good.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      Ricardo Seabra
      Systems Enginner with 5,001-10,000 employees
      Reseller
      It provides good insights into a client's infrastructure

      Pros and Cons

      • "The initial setup is very straightforward. It is very intuitive to install."
      • "I would like the product to be more interoperable with other solutions: more hybrids."

      What is our primary use case?

      We use it for making VMware assessments.

      I am a system integrator, so it's not implemented in my organization. I implement it in other customers' organizations.

      How has it helped my organization?

      I can install it in 30 minutes to an hour. In about two hours, I have data to give to my customers. In about a week, I have reports to give to the administration, so we can decide which products that they can farm.

      What is most valuable?

      • It is easy to install the product, so we can make it available to our customers. 
      • It provides good insights into a client's infrastructure.

      What needs improvement?

      I would like the product to be more interoperable with other solutions: more hybrids.

      For how long have I used the solution?

      One to three years.

      What do I think about the stability of the solution?

      It's a very stable product. I don't have any problems with it.

      What do I think about the scalability of the solution?

      It is very scalable.

      How are customer service and technical support?

      I would rate the technical support for this solution an eight out of ten.

      Which solution did I use previously and why did I switch?

      This is my first solution of this type.

      How was the initial setup?

      The initial setup is very straightforward. It is very intuitive to install.

      What about the implementation team?

      I am an integrator for this type of solution.

      What was our ROI?

      I have reduced the time to troubleshoot for my customers. This solution can be used towards a problem that has been existing in infrastructure for months, and no one know what is. Then, in a matter of minutes, I can find the solution and provide it to my customer.

      What other advice do I have?

      Install and use it. It is a very good, though it needs a few tweaks.

      Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator.
      TB
      Engineer at Coop
      Real User
      It is user-friendly with custom-made dashboards. You can configure them, and the solution works.

      Pros and Cons

      • "When we have problems with applications, we are fast with troubleshooting because we use vROps."
      • "We had some problems with updating it. The two times that we upgraded vRealize Operations Manager, we lost all our data."

      What is our primary use case?

      We mostly use it for debugging or troubleshooting when some application doesn't work. We can look at the vRealize Operations Manager and troubleshoot from there. 

      We also use it for capacity planning. 

      How has it helped my organization?

      When we have problems with applications, we are fast with troubleshooting because we use vROps.

      The solution has helped us a lot to troubleshoot issues and improve quality of service.

      What is most valuable?

      • It has many types of metrics.
      • The dashboards are very easy to use.

      vROps is user-friendly. You have custom-made dashboards, which are provide by VMware. You just configure them, and it works.

      What needs improvement?

      We had some problems with updating it. The two times that we upgraded vRealize Operations Manager, we lost all our data.

      For how long have I used the solution?

      One to three years.

      What do I think about the stability of the solution?

      When we not updating vROps, it works perfectly.

      What do I think about the scalability of the solution?

      Scalability is great. We have two instances of vROps, and we haven't had to scale it yet.

      How are customer service and technical support?

      We haven't opened any cases yet.

      Which solution did I use previously and why did I switch?

      We did not have a previous solution.

      How was the initial setup?

      The initial setup was straightforward.

      What's my experience with pricing, setup cost, and licensing?

      We would like to build custom dashboards in the standard license. Right now, this is available in the enterprise license, not the standard license.

      Which other solutions did I evaluate?

      We used Grafana to monitor our environment. With vROps, you have all the VMware specific metrics and dashboards. It's much harder to invest time in another solution where you have to build it on your own.

      We just considered vROps. Grafana was something that we designed on our own afterwards.

      What other advice do I have?

      I would recommend vROps.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      Talha Ghafoor
      Principal Architect at BTC Networks
      Reseller
      Its trend analysis gives us insights into problems which will happen in future

      Pros and Cons

      • "It removes the guess work. It gives me real data and analysis in a very user-friendly way that I can show to my management without going deep into numbers."
      • "It would be nice if it could tell me more about my hardware, if there were any updates on the network that should be deployed, if some firmware needs to be deployed on the server, etc."

      What is our primary use case?

      We use it to obtain an overview of what is happening in our cloud infrastructure, e.g., our utilization, trends, and how long before I need to upgrade my hardware,

      How has it helped my organization?

      It removes the guess work. It gives me real data and analysis in a very user-friendly way that I can show to my management without going deep into numbers. It hides all the complex numbers and visualizes them into very nice, full-looking colors and graphs. So, it makes it easy to use.

      What is most valuable?

      Trend analysis: It gives us insights into problems which will happen in future.

      What needs improvement?

      It would be nice if it could tell me more about my hardware, if there were any updates on the network that should be deployed, if some firmware needs to be deployed on the server, etc.

      For how long have I used the solution?

      One to three years.

      What do I think about the stability of the solution?

      The stability is excellent. It has never crashed, so I have no complaints there. It just works forever.

      What do I think about the scalability of the solution?

      We have a small setup. So far, I haven't tested it on a large networks. However, for our setup, which is a couple of servers, it works fine.

      How are customer service and technical support?

      I haven't called the support for this solution.

      Which solution did I use previously and why did I switch?

      I was not using a solution previously. We got a recommendation from VMware to try this product, and we loved it.

      How was the initial setup?

      It is very easy to set up.

      What about the implementation team?

      As integrators, we deployed it ourselves.

      What was our ROI?

      We have seen good ROI results. It has made our lives easier. We have a 100TB storage, and it gives us an overview, including databases, how the storage is being utilized, etc. It makes it very easy to find information out.

      Which other solutions did I evaluate?

      I haven't used a competitor's product.

      Only VMware was on our list because we were already using all the other VMware solutions, like vSphere, NSX, and vCenter. Therefore, we wanted something to run on top of those products, preferably from VMware, so it could integrate in a better way.

      What other advice do I have?

      I'm happy with it. It does all what it promises and helps us.

      We are a VMware partner and integrator, so we deploy it to a lot of our customers. We love promoting this product to all of our customers.

      Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator.
      AK
      Technical Expert at a retailer with 10,001+ employees
      Real User
      The installation process takes you through in a simple, easy to deploy manner

      Pros and Cons

      • "Like most organizations, our training budgets are tight. Without an intuitive product like vROps, we wouldn't be able to get the insight that we do into our environment on a day-to-day basis."

        What is our primary use case?

        We use it to gain more insight into our environment, with a simple, easy-to-use interface. We are a small team looking after a very large environment and without it we would be lost on a day-to-day basis.

        The insight that we get from all our vSAN clusters is probably our biggest use case, and where we get the most use out of it.

        How has it helped my organization?

        We're a pretty lean team. Like most organizations, our training budgets are tight. Without an intuitive product like vROps, we wouldn't be able to get the insight that we do into our environment on a day-to-day basis.

        What is most valuable?

        The integration with the rest of the vSphere product suite is the most valuable feature, as we are a big vSAN user. It is fully back integrated into the vSphere Web Client, and we're getting all vSAN analytics that we need.

        What do I think about the stability of the solution?

        Stability has been bombproof, as far as we are concerned. We have never had any issues with it.

        What do I think about the scalability of the solution?

        We have in excess of about 2000 hosts and had no issues from a scale point of view.

        How are customer service and technical support?

        We have not used the technical support.

        Which solution did I use previously and why did I switch?

        We weren't using anything else previously. It was the case that we were missing a monitoring solution, and this solution was the obvious fit because of the integration with everything that we already had in place.

        How was the initial setup?

        The initial setup is straightforward. The installation process takes you through in a simple, easy to deploy manner. We were had everything up and running within the space of a day. Then, we have just evoled the product ever since.

        What about the implementation team?

        We deployed it ourselves.

        What's my experience with pricing, setup cost, and licensing?

        Our budgets are always tight. We would like to have more features at lower licensing levels for easier access to them.

        Which other solutions did I evaluate?

        From a hardware point of view, we looked at SolarWinds. They have a good offering, but the integration is lacking from our point of view. We needed something that would just work without having to put time and effort into it.

        I personally have used some of the other solutions in this space. I've found that you tend to have to put more manpower into getting them up and running. This is what drew us to vROps.

        What other advice do I have?

        Don't knock it because it's a vendor-specific solution. It does do what it says on the tin and helps us on a day-to-day basis.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        AO
        Virtualization Consultant at Vantage ad technologies Ltd
        Reseller
        It displays on the dashboard what our support technicians can do to resolve issues

        Pros and Cons

        • "Its ability to resolve an issue from within the application rather than going somewhere else to resolve it."
        • "In the beginning, I picked up an implementation that had been designed wrong from the ground up."

        What is our primary use case?

        We use it for proactive and reactive monitoring. 

        How has it helped my organization?

        I just came off a contract where capacity management was a major issue. They hadn't planned for it or made any provisions for it. So, they were looking at the operations teams to sort of do capacity management for them. This project came along, I picked it up, used vROps, and was able to say, "This is what's going on. This is what we are going to have to do. This is what we need to do to be where we want be."

        What is most valuable?

        Its ability to resolve an issue from within the application rather than going somewhere else to resolve it.

        The dashboard is a single pane of glass for troubleshooting.

        What do I think about the stability of the solution?

        I've never had an issue with stability.

        What do I think about the scalability of the solution?

        It is very easy to scale. However, in the beginning, I picked up an implementation that had been designed wrong from the ground up.

        How is customer service and technical support?

        Ideally, somebody using the technical support when I found out the configuration was incorrect.

        I still received a lot of help from the support agent who dealt with my case. What he couldn't do was tell me what to do to bring it back into line. However, he told me what it needed to look like, which was very well documented anyway. Though, having someone point you in the right direction can be a good thing.

        How was the initial setup?

        The initial setup can be complex, but it is not too complex for me. I consider it straightforward.

        What about the implementation team?

        We are an integrator.

        What was our ROI?

        We have seen huge ROI. 

        It has certainly reduced troubleshooting, especially when we have less experienced support technicians than engineers looking at it. It guides them as to where to find the solution. Now, I have a lot less junior staff coming up to me asking what has gone wrong because it displays on the dashboard what they can do to resolve it.

        Which other solutions did I evaluate?

        In terms of integration, between this product and everything else in the VM product line, it is very easy to just pick this up as opposed to looking elsewhere.

        What other advice do I have?

        Use it! It makes perfect sense.

        It is very intuitive and user-friendly. The solution is a lot more intuitive and user-friendly these days than it was before.

        Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator.
        MR
        Cloud Specialist
        Real User
        reduces troubleshooting time and enables us to monitor customers' problems in real time

        Pros and Cons

        • "Monitoring is the most valuable feature for us. When our customers have a problem and we can monitor it in real time or evaluate the history of the problem."
        • "I rated this solution an eight and not a ten because we work to give a multi-tenant product to our customers and vROps doesn't meet our needs."

        What is our primary use case?

        We are deploying this solution to monitor our customers' environments. We use it to look at IOPS and the VMs and for monitoring consumption.

        How has it helped my organization?

        This solution has helped improve our organization because we can now monitor our customers' environmental problems as well as our own and give the correct answers as to what the source of a problem is. 

        It has also reduced the time it takes to troubleshoot problems and has improved the quality of service for our users.

        What is most valuable?

        Monitoring is the most valuable feature for us. When our customers have a problem and we can monitor it in real time or evaluate the history of the problem.

        We have found this solution to be user-friendly because it's fairly simple to navigate. We can see if it connects problems with storage, consumption, or other issues.

        What needs improvement?

        I rated this solution an eight and not a ten because we work to give a multi-tenant product to our customers and vROps doesn't meet our needs.

        What do I think about the stability of the solution?

        The stability is good because we can do an HA environment. 

        What do I think about the scalability of the solution?

        Scalability works well. We have many customers and have never had any issues with it. 

        Which solution did I use previously and why did I switch?

        We got this solution because we knew we needed a monitoring solution. We decided on this specific solution because of its direct integration features.

        How was the initial setup?

        The initial setup was straightforward. It was a simple deployment. 

        What about the implementation team?

        We implemented it ourselves. 

        What was our ROI?

        Our ROI is that we have been able to reduce the time it takes to look into a problem. 

        What's my experience with pricing, setup cost, and licensing?

        Cost isn't a problem for us because it's included in our licensing. 

        Which other solutions did I evaluate?

        Opsview was another vendor we looked at. We didn't go with it because we liked vROps' use case. It allows us to see simply and graphically what a problem is and we can export a report of the problem for our customer, which is very valuable to us. Opsview gave us some information but we found it to be slower. With vROps, we can monitor every feature and vendor; we can monitor the environment which means we can monitor everything. 

        What other advice do I have?

        Cost savings isn't a problem for us because we have enough resources with the cloud provider.

        If you're looking into vROps and similar solutions, I would recommend vROps because it's a good program.

        Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
        AM
        Technical Specialist
        Real User
        There is no hassle setting it up, as it works straight out-of-the-box

        Pros and Cons

        • "I like the dashboards. We can view in our service groups before something in our service goes wrong and causes issues."
        • "In vCenter 6.7, there are themes. I would like to see that add to vRealize Operations as well."

        What is our primary use case?

        I use it for full diagnostics and predictive problems for the applications or services that we run.

        How has it helped my organization?

        Over-provisioning helps us a bit, and we have a lot over-provisioned VMs. Thus, we show different teams that this type of resource can help manage their environment.

        With over-provisioning, we track it all. This is one of the main benefits as it is a reactive and proactive full diagnostic. We can see if the servers are behaving differently and why: Is it quiet or busy? The system is quite good.

        What is most valuable?

        • I like the dashboards. We can view in our service groups before something in our service goes wrong and causes issues.
        • It is user-friendly, because you can visually set up dashboards for people, such as traffic light systems. 
        • The integration with vCenter is what makes it a superior product. 
        • There is no hassle setting it up, as it works straight out-of-the-box.
        • It has a nice user interface.
        • Its ease of use.

        What needs improvement?

        In vCenter 6.7, there are themes. I would like to see that add to vRealize Operations as well. It is very nice.

        What do I think about the stability of the solution?

        The stability has been good. It is just an appliance that needs to be installed. Give it an IP address, name it, and it works fine.

        What do I think about the scalability of the solution?

        The scalability has been fine.

        How are customer service and technical support?

        The technical support has been fine.

        Which solution did I use previously and why did I switch?

        We had a license already for this product. Therefore, we thought we would use the license rather than buying a new product.

        How was the initial setup?

        The initial setup was easy. We installed the appliance, gave it an IP address, and assigned the relevant passwords.

        What about the implementation team?

        We installed it ourselves.

        What's my experience with pricing, setup cost, and licensing?

        If the VMs were trimmed, then we wouldn't have to buy as much software/hardware, and this means less licenses. While most of it is VMware licenses, which are relatively cheap, there are SQL licenses for Microsoft, and this is where we could start saving a lot of money.

        What other advice do I have?

        I would recommend to try the solution.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        SB
        Lead Technical Architect with 1,001-5,000 employees
        Real User
        Gives us greater insight into capacity utilization, which helps us plan better

        Pros and Cons

        • "The most valuable feature is the insight into real-time performance."
        • "I would like to see more integration between vRealize Operations, Log Insight, and Network Insight. It would be nice if they worked a bit better together."

        What is our primary use case?

        We use it for monitoring and troubleshooting the performance and stability of our VMware.

        How has it helped my organization?

        If we get reports of applications that are running slowly, we are able to drill into the VM and all the statistics, and see where the bottlenecks are or what the issues are.

        The solution has helped reduce the time to troubleshoot issues. It gives us greater insight into all capacity utilization, which helps us plan better.

        What is most valuable?

        For us, the most valuable feature is the insight into real-time performance.

        What needs improvement?

        At times we find the solution to be intuitive and user-friendly. It's getting better. Version 6 was terrible but 7 is a lot better. There is still room for improvement. It needs to be a bit more intuitive.

        I would like to see more integration between vRealize Operations, Log Insight, and Network Insight. It would be nice if they worked a bit better together.

        What do I think about the stability of the solution?

        So far, stability is fine.

        What do I think about the scalability of the solution?

        As for scalability, we've already added an extra node and it was a nice and simple, click, click, done. The scalability is good so far.

        How are customer service and technical support?

        We have not had to use technical support yet.

        Which solution did I use previously and why did I switch?

        We didn't have a solution that gave us in-depth performance stats or capacity planning in the VMware stack. We were a VMware customer, so it made sense to go with a VMware product. Compared to other products the feature set, use cases, and costs of vROps are fine. It's the integration points that led us to go with VMware, there's better, tighter integration using vROps.

        How was the initial setup?

        The initial setup was straightforward. It took us half a day.

        What about the implementation team?

        We used a consultant for the deployment. We used Assist Inc, and they were brilliant.

        What was our ROI?

        In terms of ROI, we're getting there. However, it's only been live for a couple months.

        Which other solutions did I evaluate?

        We've looked at other solutions before, but we've never found one that does what VROps does. We've looked at Veeam ONE and VMTurbo, but I don't think they're around anymore. That's part of the problem: There were vendors that did the monitoring and they've all crashed and burned. VROps wouldn't do that.

        What other advice do I have?

        My advice would be, do a hands-on lab. Get to grips with it before you deploy it.

        I rate it at eight out of ten. It's a great product. It integrates well with the VMware stack. It covers all the VMware technologies. I just need it to be more intuitive, so that's why it's an eight and not a nine or a ten.

        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
        Fabio Barcelos
        Technologist at Thales Alenia Space
        Real User
        Provides visual dashboards to ensure the entire workload is functioning properly

        Pros and Cons

        • "The main point of installing, deploying, and troubleshooting with vRealize Operations is to provide visual dashboards to ensure that the entire workload is functioning properly."
        • "We are looking to optimize all the parts. For example, vCenter can be fully deployed automatically, which is not the case with vROps. We can click some next buttons to integrate vCenter and would like these type of features for vROps, if possible."

        What is our primary use case?

        The primary use case is that we are transforming our customer's physical and virtual infrastructure, who are afraid of anything that can happen in a virtual environment. Our job is to make a sort of private cloud, not to sell virtual machines, but to host the workload.

        How has it helped my organization?

        The main point of installing, deploying, and troubleshooting with vRealize Operations is to provide visual dashboards to ensure that the entire workload is functioning properly. Because we sell our infrastructure to clients, they need to be able to operate it. Therefore, they must have the visibility, even if they don't know how the system works from the inside.

        What is most valuable?

        We have to be stable to provide high availability because it's a high value market. Therefore, we have to ensure everything works all the time.

        It is intuitive and user-friendly.

        What needs improvement?

        We are looking to optimize all the parts. For example, vCenter can be fully deployed automatically, which is not the case with vROps. We can click some next buttons to integrate vCenter and would like these type of features for vROps, if possible.

        For how long have I used the solution?

        Less than one year.

        What do I think about the stability of the solution?

        It is stable.

        How is customer service and technical support?

        The technical support is good and helpful. 

        How was the initial setup?

        The initial setup is easy.

        What about the implementation team?

        We bought the server from a third-party. 

        The first thing that we did was ask VMware what type of hardware we should buy. They helped us by providing insight in which type of server to buy, then they helped us by providing the support to integrate the solution.

        Which other solutions did I evaluate?

        We chose VMware and its solution because it was the most easily supportable. We know some of their consultants and our people know the products.

        What other advice do I have?

        Use VMware to support the solution. Don't go at it alone.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        JM
        System Architect at Nejvyšší kontrolní úřad
        Real User
        It can compare hardware to software with all the information in one place. However, sometimes it is hard to use. It isn't a three-click solution.

        Pros and Cons

        • "It can compare hardware to software, and I have all the information in one place."
        • "It is sometimes quite hard to use. If I need details, there is a huge amount of information that I need to review. It isn't a three-click solution."

        What is our primary use case?

        We use it to monitor our virtual infrastructure for VDI. It is also used in our server infrastructure for basic monitoring or solving issues.

        Our organization is a government company which is focused on thinking about other nations and companies.

        What is most valuable?

        It can compare hardware to software, and I have all the information in one place.

        What needs improvement?

        It is sometimes quite hard to use. If I need details, there is a huge amount of information that I need to review. It isn't a three-click solution.

        We would like better integration with other systems (e.g., Zabbix). We would also like to increase our network monitoring in one place.

        What do I think about the stability of the solution?

        We haven't had problems with the stability. It is okay.

        What do I think about the scalability of the solution?

        We are so small. We don't need to scale.

        How are customer service and technical support?

        We don't directly use technical support. We have suppliers who help us.

        Which solution did I use previously and why did I switch?

        When we are looking for new solutions, we usually ask the vendors. We ask them directly and they present their products.

        How was the initial setup?

        We didn't do the first setup. Everything was integrated for us, and we just use it.

        What about the implementation team?

        We use an integrator, who is very good. He has helped us outside the standard hours.

        What was our ROI?

        The solution has helped to reduce the time to troubleshoot issues.

        What other advice do I have?

        I can recommend the solution for VDI.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        YT
        Solution Engineer with 5,001-10,000 employees
        Real User
        The real-time notifications are the most valuable feature

        Pros and Cons

        • "The initial setup is very straightforward. The platform and add-on solutions are straightforward."
        • "It was not intuitive and user-friendly in the versions leading up to 6.5."

        What is our primary use case?

        We use it to monitor applications, infrastructures, and operating systems.

        What is most valuable?

        The real-time notifications are the most valuable feature.

        What needs improvement?

        I would like to have external add-ons and third-party support added to the solution.

        It was not intuitive and user-friendly in the versions leading up to 6.5. After version 6.5, it improved and has been user-friendly.

        It has issues that require manual handling, such as the server allows metrics. However, this is difficult to set up.

        What do I think about the stability of the solution?

        I have never had stability issues with this platform.

        What do I think about the scalability of the solution?

        I haven't tested scalability.

        How are customer service and technical support?

        I have never needed to use technical support.

        Which solution did I use previously and why did I switch?

        I was holding the license, so I decided to give it a try. The solution proved itself.

        How was the initial setup?

        The initial setup is very straightforward. The platform and add-on solutions are straightforward.

        What about the implementation team?

        I implemented it on my own.

        Which other solutions did I evaluate?

        I have evaluated SolarWind and Microsoft SCOM. 

        vROps's key value is its ability to have a hypervisor metrics of monitoring, which other products do not have.

        What other advice do I have?

        If your infrastructure is VMware-based, you will get the most value out of the solution.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        RM
        Data Center Engineer at a pharma/biotech company with 1,001-5,000 employees
        Real User
        Effectively reduced our memory usage and identifies deep issues at high levels

        Pros and Cons

        • "We have effectively reduced a lot of our memory and we love the Idle VMs."
        • "We do not find this solution to be user-friendly. There's still a lot of work that needs to be done and a lot of work has to go into getting the graphs right. It's not a "plug and play" type of thing. You really have to put in a lot of work. You always have to be aware of what's going on within the machines. It needs to be improved from end-to-end."

        What is our primary use case?

        Our primary use case for this solution is to troubleshoot workloads. 

        How has it helped my organization?

        We have effectively reduced a lot of our memory and we love the Idle VMs. We can scale back the over-provisioning of systems based on actual facts and metrics. We've really been able to tidy up the over-provisioning. 

        What is most valuable?

        The charts, form, and metrics that you can visually display out to other sites that IT can't, and the visibility are the features that we have found most valuable. 

        What needs improvement?

        We do not find this solution to be user-friendly. There's still a lot of work that needs to be done and a lot of work has to go into getting the graphs right. It's not a "plug and play" type of thing. You really have to put in a lot of work. You always have to be aware of what's going on within the machines. It needs to be improved from end-to-end. 

        I would like to see more visibility into the machine's working and an easier way to find out what the workings are. There are agents but they're tricky. I would like to see something more agent-less. 

        I have rated this solution an eight because it's at an excellent level but it's still lacking on the end-to-end side. It has gotten better, visually, but it's still not quite there. It's clunky looking and they could have done a lot better with the interface. 

        What do I think about the stability of the solution?

        There are problems with stability. 

        What do I think about the scalability of the solution?

        Scalability is getting better. It needs to be resized and it's not that easy. 

        How are customer service and technical support?

        I recently used technical support to do an upgrade. They did excellent work.

        Which solution did I use previously and why did I switch?

        I have a contact at VMware who I spoke to about software issues and he pointed us to this solution. We used RVTools many years ago but we needed something more enterprise. 

        How was the initial setup?

        The initial setup was complex. 

        What's my experience with pricing, setup cost, and licensing?

        This solution is expensive. Businesses don't see the true value of it, whereas IT operations do, which makes it a hard sell. 

        What other advice do I have?

        IT sees a lot of benefit from this solution, mainly regarding troubleshooting, identifying issues, and retrospective trouble-shooting. It offers a timeline in which you can go in and see how the machine was behaving. It identifies deep issues at high levels. 

        I would tell someone looking into this solution that you need high-level tools. You can't be relying on the free tools or on vCenter free questions. You need a step up to aggregate that information. I would look at all of the available solutions. 

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        MS
        Systems Engineer at Datafox
        Real User
        Allows for a bit more consumption transparency which helps us plan ahead, but could be more user-friendly

        Pros and Cons

        • "It allows for a bit more transparency regarding consumption and it also helps us plan ahead."
        • "It is quite expensive and if you just implement it just because you can then you won't get any benefit from it. You have to think through and plan ahead. You have to understand what the issues are that you want to solve with this solution. Otherwise, this solution is a waste of money."

        What is our primary use case?

        Our primary use case of this solution is mostly monitoring and the capacity for tracking. The organization I work for has lots of different data centers. Our team is responsible for monitoring how much capacity is left. 

        How has it helped my organization?

        It has improved our organization because it allows for a bit more transparency regarding consumption and it also helps us plan ahead. 

        What is most valuable?

        The integrated metrics are the most valuable feature. 

        What needs improvement?

        We don't find this solution to be user-friendly. If you want to use integrated features then it is quite easy, but if you want to use it for a specific metrics model or monitor then it starts becoming more complicated. If you want to create different networks then it's quite complex. 

        What do I think about the stability of the solution?

        The stability is working. 

        How was the initial setup?

        The initial setup was quite straightforward. It was quite simple. To get benefits you have to dig deeper. 

        What about the implementation team?

        We deployed this solution in-house. 

        What other advice do I have?

        I rated this solution an eight because it's a good product but it's a bit complicated. I'm rating it based on my expectations of this kind of product. Once you install it you can expect it to help predict issues. In order to understand all of these metrics, you have to delve and dig into them yourself. If you don't know where you're looking for a problem and need it to be more specific then you have to customize it on your own.

        I would advise somebody looking into this product that you have to know exactly what you're looking to get; what kind of metrics and what they involve. It is quite expensive and if you just implement it just because you can then you won't get any benefit from it. You have to think through and plan ahead. You have to understand what the issues are that you want to solve with this solution. Otherwise, this solution is a waste of money. 

        Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
        Ben Brouhard
        Virtualization Systems Engineer with 201-500 employees
        Real User
        It has helped us with analyzing storage issues

        Pros and Cons

        • "The built-in dashboards for troubleshooting are nice."
        • "The prebuilt dashboards are easy to use, but if you want to create your own, it is not so easy. It is the same for reports."

        What is our primary use case?

        We use it for analytics, graphs, etc. We use it for some reports, but not too many.

        How has it helped my organization?

        It has helped us with analyzing storage issues, such as looking at the break down per VM, IOPS, storage wait times, CPU Ready, etc.

        It's helped us troubleshoot some issues.

        What is most valuable?

        The built-in dashboards for troubleshooting are nice.

        What do I think about the stability of the solution?

        We have had no concerns with stability.

        Which solution did I use previously and why did I switch?

        It is part of the vRealize Suite, so we tried it out.

        How was the initial setup?

        The initial setup is straightforward. It is an OVA deployment, connect to the virtual center, and add some plugins. Then, you're done.

        What was our ROI?

        We don't take advantage of the cost savings features that it has.

        Which other solutions did I evaluate?

        We have another competing product that we use to do the same thing. We use it as well. So, we have two things doing the same thing. Some things we like about it, and some things we don't.

        We're also using SCOM with Veeam together. I don't think we will move away from Veeam and it will not replace SCOM. 

        What other advice do I have?

        Install it and give it a shot. Know that it's not so easy to configure or learn. You need to invest some time to get to know the product, but it can be very helpful.

        In some places, it is easy to use, and in other places, not so much. The prebuilt dashboards are easy to use, but if you want to create your own, it is not so easy. It is the same for reports.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        Bryan OConnor
        Principal Technologist at QA Ltd
        Real User
        With our customized dashboards, we can target issues and attribute them to the correct team

        Pros and Cons

        • "Instead of having a lot of people spend time doing manual tasks, it allows us to have dashboards and instantly show us any issues that we have, rather than trolling through log files."
        • "We would like better integration with the cloud because we use a multi-vendor cloud. We use AWS, which is fine, but we also use Azure and Google. We would like better plugins to those other two providers."

        What is our primary use case?

        We use it for managing all of our hardware, the ESXi operating system, and associated VM technologies. It performs fine.

        How has it helped my organization?

        It allows us to alternate between data centers in a more efficient format. Instead of having a lot of people spend time doing manual tasks, it allows us to have dashboards and instantly show us any issues that we have, rather than trolling through log files.

        What is most valuable?

        The ability to have less IT stuff, spending more time looking at log files. vRealize Operations allows us to monitor everything dynamically.

        The solution is intuitive and user-friendly, because I train it. I know the product quite well because I teach people how to use it.

        What needs improvement?

        We would like better integration with the cloud because we use a multi-vendor cloud. We use AWS, which is fine, but we also use Azure and Google. We would like better plugins to those other two providers.

        What do I think about the stability of the solution?

        We haven't had any issues at all with stability. It took a few months to get it working correctly because a lot of information comes in with it. However, we've managed to fine tune it, and now it works perfectly.

        What do I think about the scalability of the solution?

        We only have a ten-node cluster, because we do a lot of work with the cloud. So, we have ten servers on-premise. So, scalability is fine for us.

        How was the initial setup?

        The initial setup is extremely straightforward, as I train the product.

        People coming on training courses for the vRealize Suite find the setup extremely straightforward after being on the training course.

        What was our ROI?

        It has reduced time to troubleshoot issues. With our customized dashboards, we can target issues and attribute them to the correct team. We have customized dashboards for networking storage and compute. Then, based off the reports that we get back, we can quickly pass them off to the relevant team rather than have to go around in circles and have everybody say, "Not us."

        Which other solutions did I evaluate?

        We use SCOM as well. What we like about the vRealize Suite of products is the customability of the product. We can do things ourselves rather than having to rely solely on Management Packs.

        What other advice do I have?

        It won't work out-of-the-box the way you want it to. As with any product, it will require customization with your organization's environment.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        MM
        System Administrator at a financial services firm with 501-1,000 employees
        Real User
        It helps us reduce resources by indicating that we don't need that much CPU or memory in use

        Pros and Cons

        • "It is intuitive and user-friendly. It is easy to follow and the reporting engine is easy to use."
        • "It helped troubleshooting issues with storms of software data that cost a lot of IO."
        • "At the beginning, the stability was not that good. The latest versions are much better."

        What is our primary use case?

        • Capacity management
        • Performance management
        • Troubleshooting

        How has it helped my organization?

        It helps us reduce resources by indicating that we don't need that much CPU or memory in use. This gets the density of our VMs much higher on our systems.

        It helped troubleshooting issues with storms of software data that cost a lot of IO. We could look back regarding why it happen and easily pinpoint it by going through all the reports and data. We would then follow up with the responsible owners of those VMs.

        In training data, it predicted that we could reconfigure systems or buy more capacity, when needed.

        What is most valuable?

        The most valuable features are capacity management, proactive reports, etc. 

        It is intuitive and user-friendly. It is easy to follow and the reporting engine is easy to use.

        What needs improvement?

        I would like some training or sessions around self-healing and automation. So, if a problem occurs, we can automatically take action on a problem which is occurring.

        For how long have I used the solution?

        One to three years.

        What do I think about the stability of the solution?

        At the beginning, the stability was not that good. The latest versions are much better.

        What do I think about the scalability of the solution?

        The scalability is okay. We have had no problems with it.

        How is customer service and technical support?

        The technical support was pretty good when we called once. They can solve issues in no time.

        How was the initial setup?

        I don't think there were many problems setting it up.

        What about the implementation team?

        We implemented it ourselves.

        What other advice do I have?

        If you're using VMware, use the native products that they have because they are great.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PK
        IT Architect at a financial services firm with 5,001-10,000 employees
        Real User
        It speeds up troubleshooting. We can see what is happening on our platform.

        Pros and Cons

        • "All our capacity management and capacity planning processes are based on vROps. Without this tool, we are unable to predict what we need, at what time we need to purchase new hardware, whether we should upgrade, etc."
        • "We would like easier customer reporting, because to do customer reports, we have to do a lot of programming."

        What is our primary use case?

        We use it for various operations to monitor and have some visibility over the platform.

        How has it helped my organization?

        All our capacity management and capacity planning processes are based on vROps. Without this tool, we are unable to predict what we need, at what time we need to purchase new hardware, whether we should upgrade, etc.

        What is most valuable?

        The reports about usability, the free and available space, and capacity on the platform. These reports are the best that we have.

        What needs improvement?

        It can be more intuitive and user-friendly. We would like some artificial intelligence behind it to predict, instead of what we do now which is configuring vROps is to show what you have.

        We would like easier customer reporting, because to do customer reports, we have to do a lot of programming.

        For how long have I used the solution?

        Three to five years.

        What do I think about the stability of the solution?

        The stability is superb.

        What do I think about the scalability of the solution?

        We chose VMware because of its scalability. If you need to grow and scale, there is no solution on the market like vROps.

        How are customer service and technical support?

        We have used techncial support several times, but not for errors. We haven't needed support for vROps though, which is a pretty easy and straightforward product. We have been a VMware customer for over ten years, so we have contacted them for other products. 

        Which solution did I use previously and why did I switch?

        For many years, we used an outsourced monitoring solution, which was an HPE platform. However, it was basically useless. So, after five years of fighting, they finally gave us the green light to go for something which was built for a virtualization environment.

        How was the initial setup?

        The initial setup is easy.

        What about the implementation team?

        We were one of the first in our country to implemented these technologies. From time to time, in special cases, we use our expertise. Currently, we are handling 90 percent internally.

        Which other solutions did I evaluate?

        We evaluated several other vendors. However, at the price VMware offered us, there was no reason to chose anyone else.

        What other advice do I have?

        It speeds up troubleshooting. Overall, we can see what is happening on our platform. On the other hand, the VMware platform is so stable that there is nothing to maintain.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        Mathias Meyenburg
        Managing Director at Vleet GmbH
        Real User
        It's user friendly. You can easily add more nodes to on-premise.

        Pros and Cons

        • "It is easy to use from its deployment architecture to use cases. It is straightforward for customers to use. It's a good product and better than the earlier versions."
        • "We would like the return of the additional partner marketplaces, like DataCore. My customers miss the integration to DataCore."

        What is our primary use case?

        We use it to optimize and scale directory infrastructures from our customers.

        How has it helped my organization?

        Our customers have found the solution to be intuitive and user-friendly in the newest version. It is better than versions 5.0 and 6.0.

        What is most valuable?

        • VMware Infrastructure Planner
        • VMware Capacity Planner, which provides a capacity planning overview.

        What needs improvement?

        We would like the return of the additional partner marketplaces, like DataCore. My customers miss the integration to DataCore.

        What do I think about the stability of the solution?

        The stability could be better. We run into issues when the database is temporarily full.

        What do I think about the scalability of the solution?

        With the newest version, it's user friendly. You can add easily more nodes to on-premise. It's better than 6.0.

        How is customer service and technical support?

        Technical support could be better. This has been a problem with many VMware products in the last few years, the support has not been good.

        How was the initial setup?

        The initial setup is straightforward.

        What was our ROI?

        The predictive analysis of the infrastructure helps our customers to reduce downtime and improve capacity planning. Issues are fixed faster with vROps.

        Which other solutions did I evaluate?

        Other competitive tools are not as good. The whole stack with VMware is a complete solution to use.

        What other advice do I have?

        It is easy to use from its deployment architecture to use cases. It is straightforward for customers to use. It's a good product and better than the earlier versions.

        Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
        Kevin Kariuki
        Product Manager at a tech services company with 51-200 employees
        Real User
        Helps an organization quickly create test and dev environments for developers to come up with new software and patch tests

        Pros and Cons

        • "It helps an organization quickly create test and dev environments for developers to come up with new software and patch tests."

          What is our primary use case?

          The primary use case is operations management for our customers, who are looking for more insight into their environments.

          How has it helped my organization?

          Our customer was able to tell their environment was overprovisioning VMs. So, they decommissioned some VMs, which had been created, and also wrote a policy around the creation of VMs. Now, people don't just randomly create VMs and use up all the company's resources.

          It helps an organization quickly create test and dev environments for developers to come up with new software and patch tests.

          What is most valuable?

          • Its predication ability.
          • Its GUI is easy to use, which makes it user-friendly.

          What do I think about the stability of the solution?

          Stability is good right from the start. Everything works smoothly. Integration with other systems is good. 

          What do I think about the scalability of the solution?

          Scalability is very good. For example, there was one VM that we thought would not need a lot of resources, then we had to expand its resources on the fly.

          How is customer service and technical support?

          Tech support is amazing. They will walk you through the implementation.

          How was the initial setup?

          The initial setup is straightforward and intuitive. If you have all the data, networks, IPs, etc., then everything is easy.

          The customer also has a chance to migrate some of their physical infrastructure onto the virtual environment.

          What was our ROI?

          The real ROI is the amount of savings seen on the infrastructure.

          What's my experience with pricing, setup cost, and licensing?

          Get the right licensing and increase your licensing as you upgrade and grow. If you get the wrong licensing, it will be expensive, especially if you plan improperly. 

          Which other solutions did I evaluate?

          I've tried other solutions in the industry, and vROps is a good product in comparison.

          What other advice do I have?

          I would definitely recommend the solution.

          It is next, next, and next to use. You don't need to have much high tech knowledge. It is very intuitive.

          Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
          KP
          Infrastructure Manager at a non-tech company with 1,001-5,000 employees
          Real User
          It is easy to drill down directly to the root cause of a problem

          Pros and Cons

          • "It is easy to drill down directly to the root cause of a problem. It goes from network to storage and having access to all the metrics. When you run 100 percent virtual, then everything is in one tool."
          • "I would like more application dashboards to be available."

          What is our primary use case?

          Our use case is the monitoring of our storage system. 

          We had Oracle running on VMware and wanted to have some metrics about the performance. Also, we wanted some metrics and benchmark tools for our applications, which are highly critical and latency sensitive, to integrate into dashboards so we can pinpoint issues and how they are related.

          How has it helped my organization?

          When we were having trouble with our Oracle Database, we could pinpoint the root cause that it was disk-related, i.e., disk misconfiguration. Therefore, in vROps, we could see the problem was related to disks.

          What is most valuable?

          It is easy to drill down directly to the root cause of a problem. It goes from network to storage and having access to all the metrics. When you run 100 percent virtual, then everything is in one tool.

          What needs improvement?

          I would like more application dashboards to be available.

          What do I think about the stability of the solution?

          It's very stable. We have never had issues with it.

          What do I think about the scalability of the solution?

          It's very scalable. We have never had issues with it.

          How are customer service and technical support?

          I have never needed to use their technical support.

          Which solution did I use previously and why did I switch?

          We were not using another solution previously. We did not consider anything else before, because nothing else could read our entire VMware stack.

          How was the initial setup?

          It was straightforward; next, next, and we were finished.

          What was our ROI?

          It was cost effective, because it fixed our problems.

          Which other solutions did I evaluate?

          We did consider some other vendors, but due to the pricing and features of those products, we skipped them quite quickly.

          What other advice do I have?

          It creates simple dashboards. Let it run for a couple of weeks, then it collect all the data you need and you can start to play with it. It is easy to use.

          Its first versions were a bit less user-friendly. However, in its latest versions, everything is done with the wizard. We just follow the wizard, and not much knowledge is needed to start directly with the product.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          Tushar Tarkas
          Virutalization Architect at Calsoft
          Video Review
          Consultant
          Allows me to see how my entire infrastructure is performing in a simplified manner

          Pros and Cons

          • "It allows me to see how my entire infrastructure is performing in a simplified manner."
          • "If I had a container solution deployed on top of a VMware infrastructure, or outside as well, it would be really helpful."

          What is our primary use case?

          The primary use case of this product is to essentially integrate third-party applications, as well as appliances, with the vRealize Operations for monitoring and capacity planning purposes.

          How has it helped my organization?

          A lot of benefits of this solution come to my mind. It allows me to see how my entire infrastructure is performing in a simplified manner. It also gives me a waterfall analysis and a lot of custom badges to tell me if there are any health, risk, or efficiency issues that I am running into. This helps me plan better for my IT infrastructure.

          What is most valuable?

          The best feature that works in this solution is the ease of pluggability that is provides and analytics engine which runs behind the scenes.

          The biggest way it is intuitive to the user is it allows you to create your custom dashboards. There are a number of widgets which are available to represent your data in the way you want, as well as in the priority you want to see them.

          What needs improvement?

          I would like to see more applications and out-of-the-box solutions for well-known applications, like Oracle or Microsoft Exchange. Certain out-of-the-box solutions for these applications, as well as containers. If I had a container solution deployed on top of a VMware infrastructure, or outside as well, it would be really helpful.

          What do I think about the stability of the solution?

          I have been working with this product since version 5.6. The stability of this product has been good. Through 6.7, there have been multiple improvements in terms of its GUI and performance. By default, support clustered more of its operations to support the skill and all of that works just fine.

          What do I think about the scalability of the solution?

          The scalability of solution is actually fantastic. It runs in a clustered node. On top of that, the collector modules which are the work horses of collecting all the data, they give me to scale at the collector module level as well. This caters well to a large scale environment.

          How are customer service and technical support?

          They are really good, primarily, because they are well-versed with the product and all its new features. From the 5.x series into the 6.0 series, the product has undergone transformation. While we were working with the product for integration, the technical support provided by VMware was fantastic.

          Which solution did I use previously and why did I switch?

          I have seen a lot of custom home grown solutions in the industry before people started integrating with VMware Operations. 

          I have been attending VMware events and part of the VMware club. Being part of VMware, I know about this product. That is where and how I started integrating with the product.

          How was the initial setup?

          It's pretty straightforward. In the latest versions, after 6.4, the deployment has improved. It has simplified a lot. It gives me a programmable interface to automate my entire deployment. I can simply run a job and deploy the entire vRealize Operations solution quickly.

          What was our ROI?

          In terms of ROI, I have been working as a systems integrator. So, I am helping my customers when doing the integration. For multiple reasons, in terms of saving time and effort involved in identifying real issues and complex problems, that is the cost which has been saved. In terms of infrastructure monitoring, the returns are good.

          The way it has helped improve troubleshooting helps me associate a lot of different infrastructure components, right up to the application layer. E.g., any issues coming in because an application is slowing down due to performance. Because of the hierarchy of all the objects labeled for that particular application, I can browse through the entire infrastructure and see where exact problem is. This helps me narrow down the surface area of the problem that I am trying to solve. That's a huge saving in terms of time required for resolving any particular issue. 

          It also provides me with a very intuitive way of understanding my capacity usage, whether I'm running out of capacity and how long before I would need to bump up my capacity based on my usage history. So, it's helped me do capacity planning in an intelligent manner.

          What other advice do I have?

          If you are running an infrastructure with a variety of components from various different vendors, and want to get monitoring all in one place, this is the solution to go with.

          The important criteria when selecting a vendor for any solution:

          1. How stable the product is.
          2. The ease of usage.
          3. Support's availability.

          I would rate the solution somewhere between an eight and nine, because it has worked like a charm for me over the years.

          It is a little bloated right now. I would like to see it broken out into microservices, so the overall footprint of the application is reduced. That would get it to a ten in my eyes.

          Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
          RC
          Server & Storage Administrator with 1,001-5,000 employees
          Real User
          The automation brings insight into how we will grow as an organization

          Pros and Cons

          • "The automation brings insight into how we will grow. I can look at it, then make my recommendations on what equipment we need to do for the next fiscal year."
          • "A reporting engine would be good, where the database could dump into something like Splunk integration, so we could write our own reports."

          What is our primary use case?

          1. There is the VMware environment for our operations.
          2. We have another instance running for the VDI environment.

          How has it helped my organization?

          It allows me to automate a lot of tasks. Because in a college, we have many different operations going. We need to automate as much as possible. Generally, vROps does a good job.

          The automation brings insight into how we will grow. I can look at it, then make my recommendations on what equipment we need to do for the next fiscal year.

          What is most valuable?

          • The automation is the most valuable feature.
          • The UI is pretty easy to understand.
          • It gives me insight into the environment.

          What needs improvement?

          • The learning curve is pretty steep, but support help decipher it for us.
          • It could use more integration with the hardware.
          • A reporting engine would be good, where the database could dump into something like Splunk integration, so we could write our own reports. That would be better.

          What do I think about the stability of the solution?

          It's completely stable. There's no problem with it.

          What do I think about the scalability of the solution?

          Scalability is good.

          Which solution did I use previously and why did I switch?

          We had a product called StrataCloud for years, which was good, but very complicated. It turned off the team. They wouldn't even bother looking at it, so we discontinued it.

          How was the initial setup?

          The initial setup is fairly straightforward. I had a few questions for support, but it was relatively easy.

          What was our ROI?

          It has helped me optimize certain VMs and made them more efficient.

          The optimization is a huge return on investment alone.

          What other advice do I have?

          Do it. Just start off small. Add one vCenter, then add the rest as you go.

          Most important criteria when selecting a vendor: 

          • Straightforward use; I don't want complex. 
          • Reliability. 
          • If it snaps into something, the better. Because our team is very small for our environment. The fewer consoles that we need to know (or access), the better.
          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          BV
          Systems Engineer at a comms service provider with 501-1,000 employees
          Consultant
          It will tell us capacity-wise if we are overbuilt, so we can scale back

          Pros and Cons

          • "The dashboards are great. You can quickly see things at a glance without having to dig through a lot of data."
          • "It allows us better visibility into our virtual infrastructure than we could get through vCenter or other tools by providing us a lot of metrics. vROps is good at spotting problems."
          • "Some of the more advanced stuff takes a bit of time to dig into it. It takes a little longer to setup if you want really detailed stuff. They could make the learning curve smoother."

          What is our primary use case?

          We use it for a general health check of the environment: What is broken and what is not performing right. 

          We can do a lot more with it, and we want to, but we haven't gotten as deep into it as we want to.

          How has it helped my organization?

          It allows us to engineer our infrastructure more efficiently, because vROps will tell us capacity-wise if we are overbuilt, so we can scale back. We have learned to right-size our stuff much better since we have been using vROps.

          What is most valuable?

          The dashboards are great. You can quickly see things at a glance without having to dig through a lot of data.

          It allows us better visibility into our virtual infrastructure than we could get through vCenter or other tools by providing us a lot of metrics. vROps is good at spotting problems.

          What needs improvement?

          Some of the more advanced stuff takes a bit of time to dig into it. It takes a little longer to setup if you want really detailed stuff. They could make the learning curve smoother.

          What do I think about the stability of the solution?

          Stability has been good. We haven't had any downtime.

          What do I think about the scalability of the solution?

          We haven't scaled ours out beyond a single appliance, but I know it can scale out farther.

          How is customer service and technical support?

          The technical support is good and responsive.

          How was the initial setup?

          The initial setup is straightforward. I was able to do it with little to no initial reading.

          What was our ROI?

          It has reduced the time to troubleshoot, because we would have to go to ten different places otherwise to get all the data that it gives you in one single picture. 

          What other advice do I have?

          Start small. Don't try to put too much stuff in it at one time. This way you won't have information overload when you start receiving data back from it.

          I was able to start using it quickly the first time.

          I have been working with VMware for forever. It has been a good experience.

          Most important information when selecting a vendor: 

          • Be responsive.
          • Provide good support.
          • Have a solid product.
          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          CW
          Senior Systems Administrator at a retailer with 1,001-5,000 employees
          Real User
          Alerts us on problems and suggests solutions, but drilling down can be a challenge

          Pros and Cons

          • "The most valuable features are the health tree and the alerts that tell us what's going on from a glance at the dashboard. As far as showing us where the problems are, what's useful is that it gives us suggested solutions to fix them, so that's helpful."
          • "It's mostly user-friendly and intuitive. They're improving their dashboards which makes it a lot easier. Sometimes, drilling down and trying to find the exact thing you're looking for can prove challenging at first, but it's getting better."

          What is our primary use case?

          We use it for analytics and metrics of the system. We've had it installed for about a year but have really been using it just within the last month. We're still discovering the power behind it and what it can do for us.

          How has it helped my organization?

          It has helped to reduce time to troubleshoot issues and improved quality of service. As far as showing us where the problems are, what's useful is that it gives us suggested solutions to fix them, so that's helpful.

          What is most valuable?

          The most valuable features are the health tree and the alerts that tell us what's going on from a glance at the dashboard.

          For how long have I used the solution?

          One to three years.

          What do I think about the stability of the solution?

          It's definitely stable.

          What do I think about the scalability of the solution?

          It's scalable. We can add the Management Packs which have helped us. For example, we've added UCS Management Packs and that's been helpful.

          How is customer service and technical support?

          We used technical support on a problem we were having when we did an upgrade, and when we had an issue with the integration of Log Insight. Technical support was great.

          What other advice do I have?

          Definitely utilize any training resources you can find so you understand the product's power and what it can do. Trying to figure it out on your own is not so easy.

          It's mostly user-friendly and intuitive. They're improving their dashboards which makes it a lot easier. Sometimes, drilling down and trying to find the exact thing you're looking for can prove challenging at first, but it's getting better.

          Regarding cost savings through higher capacity utilization, we haven't seen that so much, but we're running pretty lean. It even tells us that now, so we didn't have a lot of capacity over-use.

          I think it's a good product. I'm sure there's room for improvement: integration with some of the other things. I can't really say it's the best product that I've ever seen, but it's doing what we need it to do right now.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          BP
          Infrastructure Engineer with 1,001-5,000 employees
          Video Review
          Real User
          We're utilizing the virtual infrastructure to its fullest capability, but scaling back rather than adding more resources

          Pros and Cons

          • "Most valuable features are the dashboards that we can customize per-user that logs into them. If we need to make a dashboard that's very high-level for our executive to see how our virtual environment's handling things, we can do that. Or, if we need to deep-dive technically, we can do that for our engineers."
          • "From a troubleshooting standpoint, beforehand it took us a lot of time to actually go into esxtop, pull the actual raw data that was actually happening from a storage level, a network level, a CPU/VCPU and memory level. But having all of these resources at our fingertips, from a graphical user interface, we can pinpoint the pitfall very easily"
          • "A lot of feedback that we're getting from some of our engineers who are actually using Operations today is that the graphics are very low-key. When it comes to red, yellow, green, yes, "Skittles Theory," but when it actually comes down to what's optimized and what's not optimized, it's very rudimentary. If they could actually make nicer pie charts or graphics involved in it, it would make it a lot easier to read the data on a higher level, rather than actually having to dive down and know specifically what you're looking at."

          What is our primary use case?

          Primary use case for vRealize Operations is from an optimization standpoint. We're actually getting analytics from our VMs for over-provisioned VMs, under-provisioned VMs, and making the adjustments accordingly, per the recommendation from Operations.

          How has it helped my organization?

          One of the benefits for our organization, in particular, was the optimization piece where, historically, our virtual environment has always been over-provisioned. We've always tried to go from a physical to virtual, one-for-one. Now, with vRealize Operations, we're actually proving to the company that we're utilizing the virtual infrastructure to its fullest capability, but actually scaling back instead of adding more resources.

          From a troubleshooting standpoint, beforehand it took us a lot of time to actually go into esxtop, pull the actual raw data that was happening from a storage level, a network level, a CPU/VCPU and memory level. But having all of these resources at our fingertips, from a graphical user interface, we can pinpoint the pitfall very easily. And it is very user-friendly, with the red, green, yellow "what's wrong." And getting the right teams involved faster has helped us the most with vRealize Operations.

          What is most valuable?

          Most valuable feature is the dashboards that we can customize per-user that logs into them. If we need to make a dashboard that's very high-level for our executive to see how our virtual environment's handling things, we can do that. Or, if we need to deep-dive technically, we can do that for our engineers. They really need to see the important stats that make our virtual environment work the most efficiently.

          The solution is very user-friendly. From an installation standpoint, it only takes about half a day to a day to implement. Integration with vCenter is very seamless, starts collecting data, almost immediately once you make those connections, getting real-time data within the first 24 to 48 hours. User friendliness is very easy.

          What needs improvement?

          A lot of feedback that we're getting from some of our engineers who are actually using Operations today is that the graphics are very low-key. When it comes to red, yellow, green, yes, "Skittles Theory," but when it actually comes down to what's optimized and what's not optimized, it's very rudimentary. If they could actually make nicer pie charts or graphics involved in it, it would make it a lot easier to read the data on a higher level, rather than actually having to dive down and know specifically what you're looking at.

          What do I think about the stability of the solution?

          It's extremely stable. Since we implemented it, we haven't had a restart or reboot that wasn't for a maintenance period, and we've been up ever since, collecting data.

          What do I think about the scalability of the solution?

          Scalability is very easy. Once you implement a new vCenter, it's pretty much just make the connection to the new vCenter and it automatically starts collecting data from all the VMs in that new vCenter. Clusters, DRS recommendations, HA recommendations, everything's at your fingertips and it's very easy to upscale, per your environment, for the growth of your company.

          Which solution did I use previously and why did I switch?

          We didn't have a solution at the get-go. Once we implemented this, we actually saw the grand scheme, or a higher level, from top-down, of our whole virtualized environment, that we weren't getting before without really deep-diving into the underlying hypervisor level. That's really what we've been using it for.

          How was the initial setup?

          We learned that we had the licensing for it, I downloaded the file, and just ran with it. It was very straightforward, just downloaded the file from the internet, uploaded into vCenter, ran it, IP address, log on to the web console and go.

          Which other solutions did I evaluate?

          We had a little bit of Hyper-V, but normally, mostly VMware.

          What other advice do I have?

          If you're running VMware, implement vRealize Operations as soon as possible.

          I would rate the solution and eight out of ten. The only reason why (it's not a ten) is because of that graphical interface (issue) that I just described.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          DH
          Technical Analyst at a comms service provider with 1,001-5,000 employees
          Real User
          It's one of the easiest ways to obtain some insight into vCenter

          Pros and Cons

          • "The newer version is a lot easier to use than the older version. It's one of the easiest ways to obtain some insight into vCenter."
          • "The customization of reports isn't as great as I would like to see it. There are some canned ones."
          • "If you want to automate the resizing of machines, you should be able to schedule it, so it happens at two in the morning instead of right now, because if you do it in the middle of a workday that's a big no-no. Automation should be a bit more intuitive."

          What is our primary use case?

          I use it for capacity planning and day-to-day metrics for how VMs are running. Most people think their application isn't running fast enough, so you need some numbers or pretty pictures to show them. vROps is a good place to obtain them.

          How has it helped my organization?

          1. You want to be able to plan. You want to budget going forward for what you have and put your hardware in before you can create VMs on it.
          2. It is not a technological thing. It's a people management thing. If you have some pictures, numbers, or something that you can show how things are performing, the management will want to see what they're getting for their buck overall. However, individual app owners and business units want to see how their machines are performing, and if they can do better.

          What is most valuable?

          The newer version is a lot easier to use than the older version. It's one of the easiest ways to obtain some insight into vCenter.

          The latest incarnation of it is intuitive and user-friendly; the previous versions, not so much.

          What needs improvement?

          There are some nagging little things. For example, if you want to automate the resizing of machines, you should be able to schedule it, so it happens at two in the morning instead of right now, because if you do it in the middle of a workday that's a big no-no. Who wants to get up at two in the morning to press that button? Automation should be a bit more intuitive.

          They got rid of the badges largely. That was good. 

          The customization of reports isn't as great as I would like to see it. There are some canned ones. 

          The other thing is there should be a way so a business unit can actually login to it. They should be able customize the view as a business unit or application owner better than they can today. vROps gives people too much information. It's creating headaches for management by answering too many questions. We need to give the people the the right amount of information. They should be able to look at their own applications and hardware. They would feel a lot more comfortable with VMware if they could do this, because it gives them a little bit of influence and control, even though we're the ones with the keys to the castle.

          What do I think about the stability of the solution?

          It seems to be pretty good.

          What do I think about the scalability of the solution?

          We don't have that big of an environment that it's on right now. So, I wouldn't be able to talk too much about scalability.

          How are customer service and technical support?

          They are pretty good. We used to buy VM, vCenter Support, and ESX Support from HPE, because they were a reseller of it. It wasn't so good. 

          So, when we did license renewals, we bought the support from VMware, and it was much better.

          Which solution did I use previously and why did I switch?

          There are a lot of third-party monitoring and other tools that you can buy, but we decided to go with VMware's product in that it would be kept up-to-date together with vCenter and ESX, then everything should jive together a lot nicer.

          How was the initial setup?

          The initial setup was straightforward.

          What was our ROI?

          There has been a bit of cost savings in that we could decide to move workloads around a bit better. 

          Though not so much for SevOne outages, but for the day-to-day, warnings, critical things, and alerts that come in, you will run out of disc in X amount of time. Therefore, this product is handy to have.

          What's my experience with pricing, setup cost, and licensing?

          Bundle it in with your license rather than buying it as a separate product. It saves a lot of money that way.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          Mike  Morris
          Product Strategy Architect at Expedient
          Video Review
          Real User
          Improved the organization by increasing the efficiency in which we can diagnose issues

          Pros and Cons

          • "vROps is more user-friendly than some other products that we've seen on the market. It was very easy for our technicians to pick up. The search functionality works well. It makes it easy for our technicians to get down to a workload that they're possibly having an issue with."
          • "The most valuable features for us are some of the trending and analysis on workloads. It doesn't just look to see if something is maximized at 100%. It figures out what the normal is for the application, so it's not just if something is maxed out and causing a problem, but if something is higher than normal or running outside of its normal range. This helps us to identify something that other products might not necessarily note as an issue."
          • "The stability in vRealize has been great. We've had no outages nor impacts. The upgrade process has been great so far."
          • "It has made a big difference in the time to troubleshoot. It's significantly reduced it."
          • "If I had to think of one thing that could be improved, I would probably lean towards making it easier to pull dashboards from vRealize Operations into other products, like a company-branded dashboard that would display in a NOC."

          What is our primary use case?

          Our primary use case for vROps is enabling operational efficiency in the data center from a support perspective. We use it to diagnose problems and look for proactive signs of failure. This makes a big difference on the troubleshooting side.

          How has it helped my organization?

          It's definitely improved the organization by increasing the efficiency in which we can diagnose issues. If a customer were to call in reporting a problem, we've probably already noticed it in vROps and are actually working on resolving it.

          It has made a big difference in the time to troubleshoot. It's significantly reduced it. 

          As a cloud provider, some of the reports which are available in vRealize Operations enable us to be a partner to the customer and show them there are some workloads which are over-provisioned. While that might mean scaling back some resources, ultimately, it means a better experience for the customer.

          What is most valuable?

          The most valuable features for us are some of the trending and analysis on workloads. It doesn't just look to see if something is maximized at 100%. It figures out what the normal is for the application, so it's not just if something is maxed out and causing a problem, but if something is higher than normal or running outside of its normal range. This helps us to identify something that other products might not necessarily note as an issue.

          vROps is more user-friendly than some other products that we've seen on the market. It was very easy for our technicians to pick up. The search functionality works well. It makes it easy for our technicians to get down to a workload that they're possibly having an issue with.

          What needs improvement?

          If I had to think of one thing that could be improved, I would probably lean towards making it easier to pull dashboards from vRealize Operations into other products (maybe outside of it), like a company-branded dashboard that would display in a NOC. 

          What do I think about the stability of the solution?

          The stability in vRealize has been great. We've had no outages nor impacts. The upgrade process has been great so far.

          What do I think about the scalability of the solution?

          We have 11 data centers. We utilize vRealize Operations at all our data centers. We've really scaled it out. We're at around 16,000 active VMs reporting into vRealize. We've had no scalability issues.

          How is customer service and technical support?

          We've used tech support from VMware for pretty much all their products. The vRealize Operations support experience has been pretty good. 

          Which other solutions did I evaluate?

          Probably the big one that a lot of people would compare to vROps is Veeam ONE. We looked at Veeam ONE among other products and found that the level of metrics that we got out of vRealize Operations, because it comes from VMware, were pretty much second to none. 

          What other advice do I have?

          It's a nine out of ten. There's always room for improvement with any product, but it's a solid solution. 

          vRealize is easy to stand up. It's very easy to point at your workload. It's not going to be impacting. Put it up there. Take a look at it. Point it at your infrastructure and just see what comes out. I think you'll be surprised.

          Most important criteria when selecting a vendor: As a cloud provider, we have a dedicated team that goes through and evaluates new products. It's what we do day in, day out, and we have a fairly lengthy evaluation process that goes in. We look at everything from the support of the product provided by the vendor, the patching process, the upgrade process, and their roadmap. We really go through every facet of the product to make sure that it's going to be a good fit for our organization before we consider putting it into production.

          Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
          ChristianSmith
          Principal Server Specialist at a insurance company with 1,001-5,000 employees
          Video Review
          Real User
          It has enhanced our ability to troubleshoot and effectively manage our solutions

          Pros and Cons

          • "It has enhanced our ability to troubleshoot and effectively manage our solutions to understand what clusters are having issues and diagnose those programs right away, so we can be proactive."
          • "There were early kinks in the some of the virtual appliances as we rolled them out."

          What is our primary use case?

          Our primary use case for the product is to to look at all of our infrastructure and provide stats to our performance team for most of our applications. We integrate with vSphere and have a fairly large vSan, which we rely on vRealize Operations to keep on top of to let us know if there are disk failures, alerts, or system health issues. This is pretty much the day-to-day triaging problems of vRealize Operations. 

          It has been performing very well. We've been a vRealize shop for about five years. There were early kinks in the some of the virtual appliances as we rolled them out, but for the last year and a half, it has been rock solid.

          How has it helped my organization?

          It has enhanced our ability to troubleshoot and effectively manage our solutions to understand what clusters are having issues and diagnose those programs right away, so we can be proactive. We are now proactive, which we weren't before. We achieve this through vRealize.

          We're catching problems earlier. The troubleshooting which goes into it is proactive. One thing I did recently was right-size all my clusters. I did that through vCOPS within a couple hours. I was able to move workloads around to different clusters and optimize my whole environment, which was across about 300 ESX hosts. So, it's very powerful.

          We pay attention to disk snapshots which are in the overhead on SAN data stores that we have. They have the ability to collapse different virtual machines to different data stores and do a lot of cleanup. Without that visibility, we would probably have a lot more wasted space and more money that would have been out the door.

          What is most valuable?

          One of the things that we had to rollout in the last year and a half is compliance. The product has done a great job of ensuring all of our virtual infrastructure is compliant, and we have met all our regulatory compliance, which has been a huge help. 

          There is rich dashboarding, which has the ability to customize dashboards. It has gotten better with the versions. I have assigned it to some co-ops who learned it within a few weeks and have dashboarding almost right away. It's very intuitive platform. 

          What needs improvement?

          Working with vendors more to suck more pieces in via the infrastructure and do that for zero cost, if we could. While not always based on VMware, if we want to add something in like Microsoft SCOM data, we have to go out and buy it, or certain widgets we have to buy. The more pieces we can receive for free and have everything cooked into vCOPS to give us a single pane of glass (for zero or minimal cost), this would benefit us.

          For how long have I used the solution?

          More than five years.

          What do I think about the stability of the solution?

          We don't have any downtime for our vRealize app. It's definitely helped out with the stability of our platforms. 

          What do I think about the scalability of the solution?

          It's very flexible and scalable. Adding things in has become a lot easier along with utilizing some of the capacity analysis features. If I have a project to add in resourcing, I can go to vCOPS, and do an analysis. I can put it through its workflow, then it tells me what to add and it's usually pretty accurate.

          How is customer service and technical support?

          From time and time again, there's little tweaks you got to make to the vRealize platform. The technical support has been excellent. 

          I haven't had any problems. Usually within an hour or so, we have diagnosed the problem and have a solution that we either need to implement or implement right away. 

          How was the initial setup?

          I was involved in the initial setup a long time ago. 

          Now, the lifecycle product has provided some things which are very easy to roll out within the vRealize suite. It is just check things out and roll it out, then it sort of monitors the application. This has greatly enhanced our ability to roll out vCOPS quickly and augment it too.

          What was our ROI?

          The ability to not have to buy as much hardware. I can look across all my clusters and spread the resourcing out. I can see where I have some low and high points, then not have to go out and buy a whole bunch of blades which I don't need. It has helped us in our capacity analysis and purchasing. 

          Which other solutions did I evaluate?

          We looked at Turbonomic. It was expensive because of their ability to learn your environment. We already owned a piece of the vROPs suite, the compliance manager, so we sort of fell into the suite. We thought we can go out and buy Turbonomic, which will cost us so much money or we get the enterprise product because we already have the compliance manager piece, which is what we did, and never looked back. 

          It's an excellent solution compared to others. When I first looked at a Turbonomic was a few years ago, they had a few more features than what vCOPS was doing at the time. I gave that feedback and all those features are now in the product. Therefore, there's not much of a comparison today.

          What other advice do I have?

          • Dig into your requirements.
          • Put a list together.
          • Then, start taking a look at vCOPS, because it's a great product. It most likely will fit your requirements. 

          I would highly recommend the product to anybody who is out there. It has saved us a lot of money.

          I would give it a nine out of ten. It's an excellent product, but there's always room for improvement. I never give anything a ten.

          Most important criteria when selecting a vendor: We usually put together a list of requirements about what we are looking for within the product. One was the extensibility; the ability to kind of have a single pane of glass. This has been one thing which benefited us with vCOPS, as we can snap in almost any other vendor's hardware, whether it be UCS, Dell, or Cisco switches. This was a big requirement for us.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          DD
          Cloud Lead at Molina Healthcare, Inc.
          Video Review
          Real User
          We have been able to reclaim a significant number of CPUs and improve load balancing

          Pros and Cons

            • "One way the solution could be improved, in my opinion: management packs, more native management packs with API."

            What is our primary use case?

            Optimization and reclamation.

            How has it helped my organization?

            It's been very successful. Before, we didn't know, as an organization, where some of the VMs or platforms were. Now, it's unified our organization to troubleshoot.

            So far, since we upgraded the product, over the course of a quarter, I've reclaimed in our team, over 2,500 CPUs. That's a significant amount of CPUs, and we're still continuing. And using the DRS automation field and other features, we're seeing a lot of success as far as load-balancing, and we can also forecast some of the trends that we have in our organizations with the product.

            Regarding the time to troubleshoot issues, on average, a NOC user or operations could spend at least 15 minutes just finding that VM or the issue. The solution is saving an average user, like myself as a consumer, about 40 percent. We have the issue, we have the problem. Before, we were spending an additional 40 percent just trying to find where the issue was.

            As far as cost savings go, we're seeing significant growth as an organization, and we're also seeing the cost savings in the reclamation. Right now, we're being challenged regarding our growth, and we have to find capacity, and using the product sufficed a lot to not (have to) purchase other new products.

            What is most valuable?

            Gives a glass pane for our organization, it makes it very simple to give operations a simplified go-to product to find a VM, for example.

            It's absolutely very intuitive. For example, we have a big environment. A simple case, for example, is, we get a request when there's an issue with a virtual machine, or the organization is (asking), "Where does that machine live? Does it live in which data center?" Now, they just plug it in on the search field and it gives them all the simple information: data center, the host, location.

            What needs improvement?

            One way the solution could be improved, in my opinion: management packs, more native management packs with API.

            What do I think about the stability of the solution?

            Compared to other versions, this version has by far, in my opinion, exceeded expectations.

            What do I think about the scalability of the solution?

            Scalability is very simple and very efficient, as a product.

            How are customer service and technical support?

            Technical support is always better every year, and so far it's actually all the new features that VMware has for technical support. One of the features is that it's very simple to just plug in your issue and you get a response. But I notice that the response time is more efficient than in previous years.

            Which solution did I use previously and why did I switch?

            When I started at the organization, we had other, existing competitors, and we also had vROps, but it wasn't fully scaled-out for our organization. But I saw the value just based on my experience.

            Which other solutions did I evaluate?

            vROps was definitely on the top list, then we had VMTurbo (Turbonomic) and there's another product called Runecast. We have higher-tier products like Scalar but it's not really an operation type.

            What other advice do I have?

            Pick something very simple and very intuitive and very efficient for operations. As an engineer, just basically simplify. It's a simplified product and vROps is the product that I would highly suggest and recommend.

            In terms of how the product itself has improved, the first one I've seen is the UI, the dashboard, and the intuitiveness of the product, how it works with the web browser, it's very efficient and fast. That's one of the improvements I've seen.

            Right now, I strongly feel the product is a solid eight. I haven't got the exposure to the vROps products, I would give it a ten, but the way I feel right now once I feel that it's a solid ten I'll give it.

            Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
            Ben Moore
            Lead Systems Engineer at a insurance company with 201-500 employees
            Video Review
            Real User
            It has great charts and graphs which provide a high level overview of our environment

            Pros and Cons

            • "We are not constantly having to babysit or troubleshoot it. It does what it is designed to do, and it does a very good job of it."
            • "The scalability is great. We have never had any issues with it being unable to size properly in our environment."
            • "It has great charts and graphs which provide a high level overview of our environment. Being able to click through those to deep dive, we can easily get to the information that we are looking for."
            • "It has helped us improve our end users lives with our Horizon VDI monitoring. We can look at our Horizon environment, see our response times for our users, quickly drill into any latency issues, and proactively troubleshoot without the end user not even knowing."
            • "It can get a bit complex when getting into the endpoint monitoring during setup."
            • "The biggest room for improvement would be the customizability of the alerting function. The emails that come through are somewhat difficult to tailor along with the information contained within them and how they are laid out."

            What is our primary use case?

            I work in property and casualty insurance.

            Our primary use case is to monitor our servers and infrastructure, provide alerting for any type of system issues that we have had, and give us real-time alerts to go into the system, troubleshoot, and deep dive into what the issue may be.

            How has it helped my organization?

            vROps has improved our organization by giving it that high level monitoring of the complete environment with the different plugins that it has. It is a single pane of glass to our environment to monitor everything.

            The system has reduced the time to troubleshoot issues with the real-time alerting built-in. The alert comes through, we can click on the link, take us right to the alert, and it has the metrics that triggered the alert right in the message so we know right where to look to resolve the issue.

            It has helped us improve our end users lives with our Horizon VDI monitoring. We can look at our Horizon environment, see our response times for our users, quickly drill into any latency issues, and proactively troubleshoot without the end user not even knowing.

            What is most valuable?

            Application monitoring: Checking to make sure the HTTP application is alive, if the Windows service is running. If it is not, then providing a real-time alert. It also provides the ability to resolve the alert on the fly.

            We have a specific application that relies heavily on a Windows service. The product is not the greatest, so it is known to fail from time to time, where the Windows service will just stop running. When this happens, we receive an immediate notification that the service has stopped and our engineers can go in and analyze the issue taking care of the problem quickly.

            The latest versions of the product has really changed the user interface, making it more user-friendly than it used to be.

            It has great charts and graphs which provide a high level overview of our environment. Being able to click through those to deep dive, we can easily get to the information that we are looking for.

            What needs improvement?

            The biggest room for improvement would be the customizability of the alerting function. The emails that come through are somewhat difficult to tailor along with the information contained within them and how they are laid out.

            What do I think about the stability of the solution?

            The stability of the product has been great. It just runs. We don't have to worry about troubleshooting or monitoring product.

            What do I think about the scalability of the solution?

            The scalability is great. We have never had any issues with it being unable to size properly in our environment.

            You can quickly deploy extra collectors to the environment or your wide area network, if you have remote servers that you need to collect against. 

            How are customer service and technical support?

            We have not had to use vROps tech support at all. It is a set it and forget it application.

            Which solution did I use previously and why did I switch?

            This is the first solution that we deployed for total enterprise monitoring. We went with vROps because we were heavily invested in the VMware architecture, so it made sense to go that route. 

            How was the initial setup?

            I was involved in the initial vROps setup. It is very straightforward virtual appliance deployment, configure it with the IP, and point it to your various ESXi hosts. It can get a bit complex when getting into the endpoint monitoring, but it is still not overly complex where it makes it difficult to deploy.

            Which other solutions did I evaluate?

            Another vendor on our shortlist was WhatsUp Gold. 

            What other advice do I have?

            Try to stay with something that is going to monitor your entire environment. Don't go with one solution that will monitor your virtual infrastructure and another that will monitor the Window Servers or applications. Get that single pane of glass view so it has that entire overview of your environment in one spot.

            I would rate the solution as an eight out of 10. It is a set it and forget it product. We are not constantly having to babysit or troubleshoot it. It does what it is designed to do, and it does a very good job of it.

            Most important criteria when selecting a vendor: supportability. Everything is going to break sooner or later, and how they support or fix it says a lot about a company.

            Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
            MO
            Senior Systems Administrator with 1,001-5,000 employees
            Real User
            Helps us improve capacity utilization and streamline a lot of our products

            Pros and Cons

            • "The most valuable feature is it's pre-warning. We get to know ahead of time when systems are starting to have problems. We can pay attention to the alerts and know right away that there's an issue developing at some point. We also use it to monitor poorly configured VMs: over-configured, under-configured."

              What is our primary use case?

              We are using it to monitor our virtualized environment, to take care, ahead of time, of any problems that develop, before they become major crises. It's a complement to our existing monitoring solutions.

              How has it helped my organization?

              We've managed to save quite a lot of resources because we haven't had to deal with the issues of over-provisioned VMs, which was a constant problem. People would always ask for very large VMs to hedge their bets. That's been its biggest assistance. We've been able to say to people, "Hey, the last two weeks your thing hasn't done anything. It doesn't need to be this big." We have been able to notch it down, save some space.

              It has definitely helped provide cost savings through high-capacity utilization. We've been able to streamline a lot of our products and we're also getting ahead of problems before they really start becoming major issues.

              What is most valuable?

              Mostly it's pre-warning. We get to know ahead of time when systems are starting to have problems. We can pay attention to the alerts and know right away that there's an issue developing at some point.

              We also use it to monitor poorly configured VMs: over-configured, under-configured.

              What needs improvement?

              It's reasonably intuitive and user-friendly. But because it's a very powerful product, there are a lot of details involved. There's no way to make that simple, as far as I'm concerned.

              What do I think about the stability of the solution?

              Rock-solid. No problems at all.

              What do I think about the scalability of the solution?

              So far, so good on scalability. We're medium-sized so it's okay.

              How are customer service and technical support?

              We only had to use technical support once, when we were doing the initial set-up, and that worked out. It was great.

              Which solution did I use previously and why did I switch?

              We had been using an external monitoring solution called Zenoss. It worked great. We still use it, but we weren't getting good insights into the depths of VMware. vROps, for what it does is absolutely fantastic. It's good because it comes straight from VMware. We're not messing around with some third-party product. They know their stuff, obviously.

              When selecting a vendor, what's important for me is stability, that the vendor has been around for a little while, and that they've got good, solid tech support.

              How was the initial setup?

              The initial set-up was relatively straightforward. It was just an appliance to deploy. The setup took a little while to get right, but it wasn't that bad.

              What other advice do I have?

              With this particular solution, with vRealize Operations, if you have a reasonable-sized on-prem environment, it's definitely worth investing in. If you're going to be just straight cloud, it may not necessarily be as perfect. But I would definitely recommend it.

              Disclosure: I am a real user, and this review is based on my own experience and opinions.
              Chris Tarver
              Network Engineer at a insurance company with 201-500 employees
              Real User
              Tells us where we're over-committed or under-committed on resources

              What is our primary use case?

              We're currently using it for reporting, mainly to see where we're over-committed or under-committed on resources. Right now we're still in the process of going through it on a daily basis, to see where it's going to help us improve things.

              How has it helped my organization?

              It gives us a new layer that we weren't using before to tell us when we don't have our resources in the right spot. This report or this monitor will tell us where we're over-committed, under-committed.

              What is most valuable?

              The most valuable feature is the fact that it does tell you about resources. The reports are great. They give you great insight into what's going on in your VMware environment

              It's also very much user-friendly and intuitive.

              What needs improvement?

              If I had used it a little bit more I would have a bit more feedback on additional features, but right now I'm just trying to digest all that information. It's great at providing information but to the point where it can be overwhelming sometimes. The reports are a little bit too much if you don't set them right. You just keep getting report, after report, after report.

              For how long have I used the solution?

              Less than one year.

              What do I think about the stability of the solution?

              I haven't seen any issue with stability.

              Which solution did I use previously and why did I switch?

              We had an older version that I didn't even know about. We've had a lot of turnover in our business on the network side in the last year or so. Somebody had installed it before, another network engineer, and we didn't even know it was there. We had a new network engineer come in and say, "Hey this is a great product, why don't we install it?" We came to find out we had it, but it was an older version.

              We didn't invest in a new solution, we found it was part of our license already. It was something like, "Hey, we've got it, why aren't we using this kind of thing?"

              What was our ROI?

              We're way too early with it to consider ROI.

              What other advice do I have?

              If you're not using it, certainly go out and get it. And if it's part of your licensing, certainly install it, because it really is a great product.

              I need to use it more to see what I can do with it. There are additional features, which would require additional licenses, and we'd have to make the case for that. But it's certainly a great product.

              Disclosure: I am a real user, and this review is based on my own experience and opinions.
              DN
              Infrastructure Engineer at a healthcare company with 1,001-5,000 employees
              Real User
              Helps us troubleshoot CPU and memory issues, to be proactive before an outage occurs

              Pros and Cons

              • "I can go back a little bit, a week or a month, look at the history, to troubleshoot."

                What is our primary use case?

                We use it to monitor performance.

                How has it helped my organization?

                It's been helpful in troubleshooting certain CPU and memory issues. In terms of uptime, it helps us to keep a better eye on our infrastructure, to be proactive before an outage occurs.

                What is most valuable?

                I can go back a little bit, a week or a month, look at the history to troubleshoot.

                It's also intuitive and user-friendly.

                What needs improvement?

                It's pretty user-friendly, but it could always be better as far as the interface goes, clicking around, and having to go back to different screens. The navigation could be better.

                What do I think about the stability of the solution?

                The stability has been pretty good.

                How are customer service and technical support?

                I have not had to use the technical support.

                Which solution did I use previously and why did I switch?

                We used SCOM, Microsoft's Operations Manager, and we still use it in a supplemental way. vROps is a little easier to use, it's easier to get the information.

                What other advice do I have?

                Figure out what you need, what your requirements are, and see if the product meets that.

                Disclosure: I am a real user, and this review is based on my own experience and opinions.
                BM
                Product Owner at a insurance company with 1,001-5,000 employees
                Real User
                Enabled us to drive more utilization out of our existing compute infrastructure

                Pros and Cons

                • "We went from using industry standard KPIs to going to a complete on-demand model based on the algorithms from vRealize Operations. It has enabled us to drive more utilization out of our existing compute infrastructure to the point where, for a period of six months, we didn't purchase a single server or any additional compute. We were able to continue to sweat our existing assets."
                • "The most valuable feature is the seamless integration with the vSphere Client and being able to go quickly back and forth between an incident within the vSphere interface and the actual drilling into it within vROps, to identify problems."

                  What is our primary use case?

                  One use case was to get better insights into the infrastructure, to be able to do things like closed-loop automation, based on the data that we're finding within vRealize Operations. But we're also using it to get a better understanding of capacity within our environment. That was the primary use case. We've expanded those use cases through integration with Log Insight as well.

                  How has it helped my organization?

                  We went from using industry standard KPIs to going to a complete on-demand model based on the algorithms from vRealize Operations. It has enabled us to drive more utilization out of our existing compute infrastructure to the point where, for a period of six months, we didn't purchase a single server or any additional compute. We were able to continue to sweat our existing assets.

                  What is most valuable?

                  The most valuable feature is the seamless integration with the vSphere Client and being able to go quickly back and forth between an incident within the vSphere interface and the actual drilling into it within vROps, to identify problems.

                  I find it to be intuitive and user-friendly as well.

                  What needs improvement?

                  The integration with Log Insight is a big thing for us. We're hoping to take point-in-time events that are happening within the environment, feed them into incidents within vROps, and then be able to execute a remediation step, through vRealize Orchestrator and the like.  We're looking for that seamless integration.

                  What do I think about the stability of the solution?

                  Stability has been good. There were some issues where we didn't have it scaled out properly, initially. But once we got a handle on that, because of the size of our environment - how to have it handle that much information coming at it - it became stable and has been since.

                  What do I think about the scalability of the solution?

                  Scalability has been pretty easy. You just add additional worker nodes into the environment. It has not been a problem for us.

                  How is customer service and technical support?

                  We have had to use technical support extensively. We had a pretty significant engagement to stand up the product and we've been using support as needed to understand certain metrics better and the things that we should be looking at. There's such a breadth of information in there that we needed some help trying to boil it down.

                  We did see a big change in that with the latest release, not dumbing it down, but consolidating some of the data that you're getting into a little bit more of a consumable format. It is easier to make sense of it without having to drill too far into the weeds.

                  What other advice do I have?

                  Be prepared to get it spun up quickly but, to really get the value out of the product, I'm not saying you have to dedicate resources to it, just give it a little care. Don't just make it a shelfware product where you install and use it for one very small thing. It's a powerful product but you do need some expertise and some time and effort spent to actually drive value out of it.

                  When selecting a vendor, what's important to me is commitment to the customer in terms of supportability and to be with me when I do have issues. I want them to work with me to troubleshoot and understand that it's not always about the price, it's not always about the name, it's about how they react when things aren't going well.

                  Because of the early struggles we had, I would go with an eight out of ten for vROps at this point. Again, a lot of those things were just figuring out how much infrastructure it needed, to perform in our size of environment.

                  Disclosure: I am a real user, and this review is based on my own experience and opinions.
                  AA
                  IT Specialist at a government with 10,001+ employees
                  Real User
                  Historical trending analysis and workload predictions help with capacity planning

                  Pros and Cons

                  • "There are many valuable features. The top feature is historical trending analysis and future workload predictions. There's a workload forecaster/predictor model in there and it's very helpful for capacity planning."
                  • "I sure don't find the solution to be intuitive or user-friendly. It takes a lot of time to get familiar with the interface. You've got to spend a lot of time poking around there, it's not very user-friendly. There have been improvements over the versions but, even still, there is a pretty steep learning curve for the product, in my opinion. In the latest and greatest version, there has been quite a bit of a step up from the last version, as far as the user interface goes. they are making improvements. So that's positive."

                  What is our primary use case?

                  The primary use case for our organization is forecasting and troubleshooting.

                  How has it helped my organization?

                  For our organization, the ability to go back historically and see the data that accumulates in there, that's really the best thing for us.

                  In addition, the solution has helped to reduce time to troubleshoot issues and improved the quality of service to users.

                  What is most valuable?

                  There are many valuable features. The top feature is historical trending analysis and future workload predictions. There's a workload forecaster/predictor model in there and it's very helpful for capacity planning.

                  What needs improvement?

                  I sure don't find the solution to be intuitive or user-friendly. It takes a lot of time to get familiar with the interface. You've got to spend a lot of time poking around there, it's not very user-friendly. There have been improvements over the versions but, even still, there is a pretty steep learning curve for the product, in my opinion. In the latest and greatest version, there has been quite a bit of a step up from the last version, as far as the user interface goes. They are making improvements. So that's positive.

                  For how long have I used the solution?

                  One to three years.

                  What do I think about the stability of the solution?

                  It's solid, there's no problem with stability at all.

                  What do I think about the scalability of the solution?

                  It seems to scale pretty largely. You do have to add some nodes to it to make it scale, but that's not that big of a deal, so it's pretty easy as far as scalability goes.

                  How are customer service and technical support?

                  We have not needed to use technical support for this product.

                  Which solution did I use previously and why did I switch?

                  We didn't have a previous solution. We needed something to fill that gap.

                  When selecting a vendor, what's important for us is whether or not they can fill the need. That's top of the list, and behind that would be support.

                  How was the initial setup?

                  The initial setup was not complex at all, it was pretty straightforward. Just deploy.

                  What other advice do I have?

                  Give it a chance. They have a demo, you can fire it up and actually use it in your environment. That's the best way. That's what everyone wants to see, the product with their data. That's pretty standard but they offer it, and that's the best way to look at it.

                  I rate the product at eight out of ten because of the need that it fills, it's very specific. I don't know of any other products that fill that need to the same extent.

                  Disclosure: I am a real user, and this review is based on my own experience and opinions.
                  SC
                  IT Specialist at a aerospace/defense firm with 1,001-5,000 employees
                  Real User
                  Provides a GUI that gives us an overview of the performance metrics we need

                  Pros and Cons

                  • "In the process of doing benchmark performance analysis, instead of going into PowerShell or the VMware or CLI, we're able to have vRealize provide that GUI that gives us that information up front, without the delay of scripting it."

                    What is our primary use case?

                    We use it to monitor our system utilization, in terms of disk I/O, in terms of CPU, in terms of memory.

                    How has it helped my organization?

                    The benefit that we've seen from this tool would be having a GUI that is able to provide us with a quick reference, a quick analysis, interpreting performance, and being able to monitor and measure that performance.

                    In the process of doing benchmark performance analysis, instead of going into PowerShell or the VMware or CLI, we're able to have vRealize provide that GUI that gives us that information up front, without the delay of scripting it.

                    What is most valuable?

                    The things that we find valuable are being able to have a GUI that provides us with an overview of the performance metrics that we need.

                    I find the solution to be intuitive and easy to use. The tools are color-coded and provide a clear, legible, English.

                    What needs improvement?

                    Regarding the tool itself, in terms of vRealize, there are a lot of different functions. So that is definitely a learning curve within itself. Out of all of the tools that VMware provides, I think vRealize is probably one of the more challenging tools.

                    Also, with VxRail 6.0 that we've been using, and working with vCenter or vSphere 6.5, we have seen bugs that are a challenge to working within the environment. We've seen issues with things within the graphical user interface. There are browser compatibility issues that can make it difficult to manage the system itself. We're still learning whether this an issue related to the browser or an issue related to vCenter.

                    For how long have I used the solution?

                    Still implementing.

                    What do I think about the stability of the solution?

                    The stability that we've seen is that it works for our needs for right now.

                    What do I think about the scalability of the solution?

                    We haven't seen any problems with scalability, but we're still in a proof-of-concept phase. We have not scaled it to production.

                    Which solution did I use previously and why did I switch?

                    Beforehand, we were using ESXi and we were going in and logging our benchmarks. In terms of switching to vROps, again, right now, it's still a proof of concept, it's not in production. But we're exploring the functionality and we're exploring the capacity and the potential.

                    Our most important criteria when selecting or working with a vendor include a couple of factors that are critical for us, within our organization: Factors related to cost and performance. But in addition, there are things related to security: NIST 800-53, NIAP Common Criteria at a high level.

                    How was the initial setup?

                    When we first started the process of learning about VMware and the virtual infrastructure, there was definitely a learning curve associated with it. The documentation that was available online presented challenges in terms of confusing of terminology. So ESXi: is it vSphere, is it vCenter? There's a lot of technical jargon that's used to refer to specific components of the architecture. The more we work with it, and the more we're using it, the more we are able to connect the dots.

                    What other advice do I have?

                    My recommendation would be to look at your use case and look at what exactly your requirements are and, from there, if your use case fits the model then you can reduce the amount of administrative overhead that's associated with managing the hyperconverged system.

                    I would give it about an eight out of ten. The reason is that we still see challenges with bugs. But we're also looking at the long-term feasibility of the product and looking at long-term changes within our architecture to reduce our administrative overhead.

                    Disclosure: I am a real user, and this review is based on my own experience and opinions.
                    DW
                    Systems Engineer at a logistics company with 1,001-5,000 employees
                    Real User
                    It has helped us to reduce "VM sprawl," reclaim resources like memory, CPU, storage

                    Pros and Cons

                    • "It has helped us with troubleshooting key points of our environment. If there are issues that come up, we can dig down to a virtual machine and see if it's having issues and where those issues lie: if it needs more memory, CPU, or if there is a storage issue."
                    • "It has helped us to reduce the amount of VM sprawl, VMs that are not necessarily used. We can then reclaim resources such as memory, CPU, and storage."

                      What is our primary use case?

                      Optimization of our virtual environment.

                      How has it helped my organization?

                      It helps as far as determining virtual machines that are not being properly utilized, if they're over-extended for resources such as CPU and memory. If not, we can then determine if that VM is still used and we can help better optimize our environment. It has helped us to reduce the amount of VM sprawl, VMs that are not necessarily used. We can then reclaim resources such as memory, CPU, and storage.

                      It has also helped us with troubleshooting key points of our environment. If there are issues that come up, we can dig down to a virtual machine and see if it's having issues and where those issues lie: if it needs more memory, CPU, or if there is a storage issue.

                      What is most valuable?

                      The most valuable feature is being able to optimize our environment so we can better manage it.

                      It's very easy to use and easy to learn. There's some learning curve, but it's a very small learning curve, something you can easily grasp. VMware has helped us with some educational tools and there are some online tools that you can use as well.

                      For how long have I used the solution?

                      Less than one year.

                      What do I think about the stability of the solution?

                      It's very stable. We haven't had any downtime.

                      What do I think about the scalability of the solution?

                      I haven't tried it for scalability yet, but I think we're going to get there. From what I've read, it's pretty easy to scale out.

                      How is customer service and technical support?

                      I have not had to use technical support yet. I have just been learning it on my own.

                      What was our ROI?

                      I would say our ROI is tens of thousands. I expect to reduce our footprint in the data center, so we've definitely reclaimed a lot of storage.

                      What other advice do I have?

                      Compare the solutions and see which one is going to give you the best bang for your buck, the best functionality, and help your environment.

                      The most important criteria when working with a vendor are the

                      • service they provide
                      • ease of use of the product.

                      It's not perfect but it's a good solution. It was implemented before I joined the company. I wish I had known more about it, such as: How does it cost-compare to other solutions and how does it compare to solutions like Turbonomic; how does it compare in terms of functionality?

                      Disclosure: I am a real user, and this review is based on my own experience and opinions.
                      NW
                      Network Engineer at a tech services company with 51-200 employees
                      Consultant
                      If there's a shortage of memory or CPU, it tells us how to correct the issue

                      Pros and Cons

                      • "It tells us when there's an issue with a particular VM or host. It gives us a remediation in order to fix that problem. For example, if there's a shortage of memory or a shortage of CPU, things of that nature, it tells you how to correct that issue."

                        What is our primary use case?

                        We use vRealize to monitor the health and status of our VMs, all of our hosts, and anything of that nature within our vCenter environment.

                        How has it helped my organization?

                        It's time-saving because you don't have to go out and research how to rectify that issue. It's right there on the screen, you just follow it.

                        The solution has also helped improve quality of service to users and provide cost savings through higher capacity utilization. For instance, if there's an issue with a VM running real slow, vRealize will tell you why it's running slow. It will actually post it on the screen with an alert.

                        What is most valuable?

                        It tells us when there's an issue with a particular VM or host. It gives us a remediation in order to fix that problem. For example, if there's a shortage of memory or a shortage of CPU, things of that nature, it tells us how to correct that issue.

                        You can set up your dashboard and customize it for your environment.

                        It's user-friendly. It's spelled out in straight, common English. Whether you have an IT background or not, it gives you a link to take you to that particular issue. It shows you how to either increase the memory or increase the CPU.

                        For how long have I used the solution?

                        Three to five years.

                        What do I think about the stability of the solution?

                        We haven't had any stability issues with it yet.

                        What do I think about the scalability of the solution?

                        We've never had to really scale out. We used a version that came with vCenter 6.5. We just upgraded from 6.0 to 6.5, and now there's another version of vRealize out there. So we're actually looking into that newer version at this point in time. But we're not nervous about it meeting our needs in five years' time.

                        How are customer service and technical support?

                        We're a partner but we feel that they provide us the service that we would want, in general.

                        Which solution did I use previously and why did I switch?

                        We did not have a previous solution. We incorporated vRealize when we deployed our vCenter environment.

                        Our most important criterion when selecting a vendor is to minimize downtime. As long as it works... It had to be really good for us to be a partner.

                        How was the initial setup?

                        The initial setup was straightforward. We had someone from VMware helping set it up.

                        What was our ROI?

                        The ROI is that it saves us a lot of time, it helps us keep our customers up, and there is very little downtime.

                        What other advice do I have?

                        It is a biased answer since we are a partner, but VMware is, to us, the top virtualization company. On a scale of one to ten, I give it a 12 because it has never failed us.

                        Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
                        TG
                        Cloud Engineer at a recreational facilities/services company with 51-200 employees
                        Real User
                        PowerCLI and scripting allow us to pull information and simplify reporting and troubleshooting

                        Pros and Cons

                        • "It speeds up time for troubleshooting and it gives simple-to-use dashboarding for executives and managers to be able to see what the issues are in an easy way, so they can escalate or question. From an operations side it lets you get to the core of the apple and figure out the problem quickly."
                        • "Valuable features include the PowerCLI module and the ability to do scripting, to pull information out, to simplify reporting and troubleshooting. Being able to gather metrics, or to gather information to alert on it, or to be able to present it in a report, is crucial because, even if the interface is fast, we want to be able to do everything faster through automation. The fact that that's being developed more and more is very important."
                        • "I would like to see a full RESTful API for everything and PowerCLI modules that interact with more of the different features. It doesn't have a complete API set and it's not a complete PowerCLI module yet. I'd love to see that developed more, to be able to interact with other applications and automation."

                        What is our primary use case?

                        vRealize Operations Manager is mostly used for troubleshooting and doing health checks for virtual machines, to make sure that they're running efficiently and that there are no performance problems for the customers' uses.

                        The performance of the solution is sufficient. It has gotten much better as the program has developed. I know that the new version 7, which was just announced, is supposed to be even better than the last version, and that version was awesome.

                        How has it helped my organization?

                        It speeds up time for troubleshooting and it gives simple-to-use dashboarding for executives and managers to be able to see what the issues are in an easy way, so they can escalate or question. From an operations side it lets you get to the core of the apple and figure out the problem quickly.

                        What is most valuable?

                        Valuable features include the PowerCLI module and the ability to do scripting, to pull information out, to simplify reporting and troubleshooting. Being able to gather metrics, or to gather information to alert on it, or to be able to present it in a report, is crucial because, even if the interface is fast, we want to be able to do everything faster through automation. The fact that that's being developed more and more is very important.

                        What needs improvement?

                        I would like to see a full RESTful API for everything, and PowerCLI modules that interact with more of the different features. It doesn't have a complete API set and it's not a complete PowerCLI module yet. I'd love to see that developed more, to be able to interact with other applications and automation.

                        What do I think about the stability of the solution?

                        It's stable. I've never really had any issues with it.

                        What do I think about the scalability of the solution?

                        If you design your environment with scalability in mind, it works well. Going back and refactoring, adding scaling into the cluster, isn't hard, but it takes a lot of reconfiguration and planning, changing load-balancing and the like.

                        How is customer service and technical support?

                        Technical support is good. We have the highest level of support contract so we are able to get dedicated resources that help in resolving any issues. The Knowledge Base is very up to date for vRealize Operations Manager as well.

                        How was the initial setup?

                        The initial setup is complex. There's a lot of planning that goes into it. You could go through the wizard really fast and install it, but to really get a validated and resilient design, it takes a lot of practice in going through and making sure everything is hooked in right.

                        What was our ROI?

                        This has great value. I feel it should be a default for every installation. Having the monitoring and analytics developed by VMware, so that it understands the kernel better than anything else, is really valuable. I'm not really sure how an enterprise could work without it.

                        What other advice do I have?

                        Go for it. Be willing to go through some growing pains to get it going, but once it's going it's beautiful. It's worth the effort.

                        For a new user, it's not intuitive and user-friendly. But once you get the hang of it, it becomes very logical. When you're first sitting and looking at it you can get information out of it, but to really use it and get to the meat of the program, it takes a little bit of learning, a little bit of familiarity.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        JP
                        Senior Analyst at a manufacturing company with 10,001+ employees
                        Real User
                        If there is an issue, I can show users exactly what's happening over time and at that moment

                        Pros and Cons

                        • "The most valuable feature is performance monitoring. It's much easier to show problems to users. If someone comes and says, “My server is slow,” I can show them exactly what's happening with the server over time and at that exact moment as well."
                        • "In vROps, I would like to have both automation and monitoring together, not two separate things you have to buy. I want them included in one package, one installation."
                        • "The only problem we have is monitoring of the disk space used by the program."

                        What is our primary use case?

                        We are using vROps for checking performance and trends in the future, so we can plan our departments correctly, and make the correct calculation for new hardware, etc., for the future. The solution is performing very well for us.

                        How has it helped my organization?

                        It's much easier to show problems to users. If someone comes and says, “My server is slow,” I can show them exactly what's happening with the server over time and at that exact moment as well. It's very good.

                        The solution has helped to reduce time to troubleshoot issues and has definitely helped improve the quality of service to users.

                        What is most valuable?

                        Performance monitoring.

                        What needs improvement?

                        The first impression is that it is not that easy to find everything. But after two or three times, you will find everything you like.

                        In vROps, I would like to have both automation and monitoring together, not two separate things you have to buy. I want them included in one package, one installation.

                        Also, there is a good page showing what happens, the performance over time. I would like to have that in a good report, to be able to print it out or to send as a PDF to customers. The page today is very good, but I would like to be able to send this report every week to customers.

                        What do I think about the stability of the solution?

                        The stability is very good. The only problem we have is monitoring of the disk space used by the program.

                        What do I think about the scalability of the solution?

                        Scaling is easy.

                        How are customer service and technical support?

                        I have not needed to use tech support. It has run smoothly for the last three years.

                        Which solution did I use previously and why did I switch?

                        We didn't really have anything previously. The only things we had before were SCOM and the normal monitoring tool in vCenter. We needed something else that showed us everything in one picture, that showed what's happening to one server or a cluster, or whatever we needed to look at. We needed one good tool.

                        We went with vROps because of our good relations with VMware and good pricing.

                        For me, the most important criteria when selecting a vendor are that the solution is

                        • easy to use
                        • easy to integrate with VirtualCenter.

                        How was the initial setup?

                        The initial setup was straightforward, very easy.

                        What was our ROI?

                        We bought it because we wanted to have good monitoring. The return on investment is fewer people calling us about performance issues.

                        Which other solutions did I evaluate?

                        On our shorlist, beside vROps, were vFoglight and one other that I don't remember.

                        What other advice do I have?

                        Look for ease of use. The first program you should have is one that you find easy to use. Today, vROps is easy to use. Back in the time, the first time we looked at it, it was fairly complicated to set up; the rules, etc. But today it's very easy.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        EB
                        Systems Admin Expert at Experian
                        Real User
                        Troubleshooting Dashboard reduces man-hours fixing issues, but the solution is not intuitive

                        Pros and Cons

                        • "It helps us by our using the Troubleshooting Dashboard to see if there is contention on the VM that's causing performance issues or if it's a problem with the resources it has or if it doesn't have enough. It helps lower the troubleshooting time on virtual machines."
                        • "It's getting better from what it used to be but it still has a pretty steep learning curve. It's not super-intuitive when you first log into it. To find a lot of the information you need, you have to dig through multiple categories, subcategories, panes, and dashboards and widgets. They've been making it better by presenting some of the most commonly used ones more in the forefront. But some of the more advanced stuff is still pretty difficult to find."

                        What is our primary use case?

                        The primary use case for it is monitoring our VMware state and helping with troubleshooting the VMs. In terms of the performance, it works well for what we're using it for. We hope to expand its use in the future.

                        How has it helped my organization?

                        The Troubleshooting Dashboard helps us see if there is contention on the VM that's causing performance issues or if it's a problem with the resources it has or if it doesn't have enough. It helps lower the troubleshooting time on virtual machines.

                        What is most valuable?

                        The Troubleshooting Dashboard is probably the best feature, the one that gets used the most.

                        What needs improvement?

                        It's getting better from what it used to be, but it still has a pretty steep learning curve. It's not super-intuitive when you first log into it. To find a lot of the information you need, you have to dig through multiple categories, subcategories, panes, and dashboards and widgets. They've been making it better by presenting some of the most commonly used ones more in the forefront. But some of the more advanced stuff is still pretty difficult to find.

                        The latest version, it has come a long way and I know the next version coming out looks like it's going further. I think they're making great strides there.

                        What do I think about the stability of the solution?

                        It's pretty stable. We haven't had many problems with it going down. If it does, it's mostly that the machine runs out of disk space but, other than that, it's up, it works.

                        What do I think about the scalability of the solution?

                        I think it scales well. We have a pretty large environment, several thousand VMs, several hundred hosts. It handles things pretty well.

                        How is customer service and technical support?

                        We did use tech support when we had problems upgrading it, but otherwise I usually just go in and add a disk space. But tech support has always been pretty good.

                        What was our ROI?

                        It reduces man-hour times when trying to troubleshoot machines. As far as return on investment goes, being that it came with the level of licensing we were already getting, we didn't spend extra for it.

                        What other advice do I have?

                        I would definitely suggest you use it. It's a really good tool for what we use it for, for troubleshooting machines. The Troubleshooting Dashboard really highlights things pretty well.

                        I rate vROps a seven out of ten. It might be a ten if they made it a bit more user-friendly, a little bit more intuitive.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        MH
                        Infrastructure Manager at a healthcare company with 1,001-5,000 employees
                        Real User
                        We get a single interface to see storage and VM performance and to find issues in the environment

                        Pros and Cons

                        • "It gives us a lot of details about the environment that we normally wouldn't be able to see without using other tools. We get visibility into our infrastructure, a single interface to see storage performance, VM performance, and to find issues in the environment that we wouldn't normally see."
                        • "Some of the forecasting features give us a picture of, let's say, in six months I know that my storage will be full, or I'll be out of resources. It gives us a little bit of forecasting."
                        • "It's pretty user-friendly. It is very intuitive, the layout is well-built, and the user experience is well-built. You look at the interface and you say, "Oh, I understand what these sections or what these categories of features do." For example, for reporting, there's a tab that says "Reporting." You click on it and there are all your reports. So the user interface is really well-designed to make it intuitive."
                        • "One of the features I would like them to bring in is more application monitoring and more visibly into applications. Instead of the actual hardware and the environment, they need to go one step further and bring in application availability and application performance. I don't really care if the hardware's overloaded, as long as the application is performing correctly. That's all the users care about and that's all I really care about."

                        What is our primary use case?

                        Our primary use case is monitoring and reporting on our VM infrastructure for student-facing applications, classroom-facing applications, and data center infrastructure like AD and DNS.

                        It has performed really well. I have been using it since whatever it was called before vROps, so I have been using it for a while. It works really well.

                        How has it helped my organization?

                        It gives us a lot of details about the environment that we normally wouldn't be able to see without using other tools. We get visibility into our infrastructure, a single interface to see storage performance, VM performance, and to find issues in the environment that we wouldn't normally see.

                        Some of the forecasting features give us a picture of, let's say, in six months I know that my storage will be full, or I'll be out of resources. It gives us a little bit of forecasting. But it's not a tool for us that really shapes how we do stuff or improves functionality, it's just a bonus. In terms of solving some problems, it helps there, but it doesn't make a big difference in the grand scheme of things for us.

                        What is most valuable?

                        The most valuable feature is the reporting, to be able to generate reports. You come in on a Monday and see, "Okay, here are the things it found in the environment, here are the issues it's seeing," and you can go and address them at your leisure. But you get that type of reporting, it's always there.

                        It's pretty user-friendly. It is very intuitive, the layout is well-built, and the user experience is well-built. You look at the interface and you say, "Oh, I understand what these sections or what these categories of features do." For example, for reporting, there's a tab that says "Reporting." You click on it and there are all your reports. So the user interface is really well-designed to make it intuitive.

                        What needs improvement?

                        One of the features I would like them to bring in is more application monitoring and more visibly into applications. Instead of the actual hardware and the environment, they need to go one step further and bring in application availability and application performance. I don't really care if the hardware's overloaded, as long as the application is performing correctly. That's all the users care about and that's all I really care about.

                        What do I think about the stability of the solution?

                        I've never had any issues with its stability. Even through updates, it's pretty stable.

                        What do I think about the scalability of the solution?

                        In the environment I'm using it in currently, scale is not really an issue. In previous environments I was in, it scaled very well across all of the infrastructure. So scalability has never really been an issue for us because it's just a reporting tool.

                        How is customer service and technical support?

                        I don't think I have ever had to use technical support. Customer service through VMware has always been fairly good. We haven't had to use it for this product but, overall, VMware is a pretty good customer service experience.

                        How was the initial setup?

                        The setup is pretty easy. It takes 20 minutes and it's up and running. It's pretty straightforward.

                        What was our ROI?

                        It goes back to: "What does it actually do for us?" It's a nice-to-have and it gives us a little bit easier way of predicting when we're going to have issues. Or, if we have issues that no one else notices, a major reporting platform like vROps sees stuff before we know it's an issue. It gives us that heads-up along the lines of, "Hey, you might be having issues or you might be seeing issues in the future. You may not be right now, but here's something to look forward to." That's what it gives us, a bit of heads-up in terms of the way our infrastructure is performing.

                        What's my experience with pricing, setup cost, and licensing?

                        Costs could always be lower.

                        Which other solutions did I evaluate?

                        For this environment we're fairly small, so we didn't really look at anything else. In other environments, we compared other products and other companies against vROps. But, for this environment, it's so small, it just made sense. It's easy enough to do, so we just went with vROps.

                        What other advice do I have?

                        I rate vROps at eight out of ten. I don't think any platform will ever be a ten because there's always that little bit of room to grow. But they do what they do fairly well. Maybe there are other products that can do it a little bit better, but for the balance of cost, the ease of use, and how well it integrates into our environment, it is a good fit for a lot of places. If you have specific needs it doesn't fill, there may be better options. But for us, in our environment, it just works well.

                        The most important criterion in selecting a vendor is intuitive interfaces, the ease of management going forward. I don't want my reporting and management platform to be hard to manage. It's not something you should have to look after. It's something that should be looking after your infrastructure, not your having to look after it to look after your infrastructure. The most important thing is a good user experience, something that's very intuitive. If you bring some new person into the environment, you don't want them to take weeks to understand how the tool works and what it does for them.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        JG
                        VDI Engineer at a financial services firm with 10,001+ employees
                        Real User
                        Provides deep insight into our VDI environment, with real-time monitoring, tracking

                        Pros and Cons

                        • "It gives the real-time info that we need to diagnose any problems that we have with our VDI infrastructure."
                        • "It gives us deep insight into the entire VDI environment, where we have of over 18,000 VDIs. It helps us keep up on uptime, gives us real-time monitoring, tracking, and troubleshooting."
                        • "I'd like to see a little more training, free training on the VMware site; to get some more information within the VMware community. There's quite a bit of stuff out there but getting that access can be daunting sometimes."

                        What is our primary use case?

                        We use it to manage our VDI infrastructure.

                        How has it helped my organization?

                        It gives the real-time info that we need to diagnose any problems that we have with our VDI infrastructure. With over 18,000 VDIs, it can be a daunting task to manage all that stuff. The solution has helped reduce time to troubleshoot issues, improve quality of service to users, and provide cost savings through higher capacity utilization.

                        What is most valuable?

                        It gives us deep insight into the entire VDI environment, where we have of over 18,000 VDIs. It helps us keep up on uptime, gives us real-time monitoring, tracking, and troubleshooting.

                        It integrates well with our vCenter. Having that real-time access through vCenter and through vROps is very useful for us.

                        What needs improvement?

                        I'd like to see a little more training, free training on the VMware site; to get some more information within the VMware community. There's quite a bit of stuff out there but getting that access can be daunting sometimes.

                        What do I think about the stability of the solution?

                        We've never had any problems with it, it's always been up, 100 percent of the time. We do have it in a DR situation in case something would happen. But we've never had a problem before.

                        What do I think about the scalability of the solution?

                        It's been growing with us. We've been growing at around 5,000 VDIs per year and it's been scaling with us throughout that time.

                        Which solution did I use previously and why did I switch?

                        I walked into the situation with this solution in place. I don't know anything else.

                        What other advice do I have?

                        The most important criteria when selecting a vendor are

                        • product availability
                        • interoperability with our current environment
                        • ease of use.

                        We like to have a really nice GUI interface, something that people can be trained on very quickly, especially when we have new staff come in who are not familiar with the product. We like to get them up and running as quickly as possible. For us, having that flexibility is a real game-changer.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        GS
                        Operations Manager at a government with 1,001-5,000 employees
                        Real User
                        Streamlines reporting for upper management and indicates remaining cluster capacity

                        Pros and Cons

                        • "The most valuable feature is determining if more resources are needed, at the hypervisor level, based on the workload of the virtual machines that we have in our environment."
                        • "The descriptions are not quite as user-friendly as I would like but, for the most, it's part pretty user-friendly. They could also improve on the badging nomenclature they have for batches in the system, for determining the health of a certain aspect of the systems."

                        What is our primary use case?

                        We use it to see the actual workloads of the VMs.

                        How has it helped my organization?

                        The benefits we see from it are the ability to quickly get reports for our bosses, determining the use of the environment, and that it lets us see the remaining capacity. For example, in some clusters where the resources are tight, it's giving us a good idea of what resources we really have left.

                        What is most valuable?

                        The most valuable feature is determining if more resources are needed, at the hypervisor level, based on the workload of the virtual machines that we have in our environment.

                        What needs improvement?

                        The descriptions are not quite as user-friendly as I would like but, for the most, it's part pretty user-friendly.

                        They could also improve on the badging nomenclature they have for batches in the system, for determining the health of a certain aspect of the system.

                        What do I think about the stability of the solution?

                        It's very stable.

                        What do I think about the scalability of the solution?

                        It seems to be very scalable. I haven't scaled it, but we have people, contractors, who work for us who handle that.

                        Which solution did I use previously and why did I switch?

                        We went with this solution because it was part of the user license that we have. It is part of the package deal for the Enterprise solution, so it was in existence before I joined the team.

                        In general, when selecting a vendor, the most important criterion is stability. If you don't have stability you've got big problems.

                        What was our ROI?

                        I couldn't necessarily say what our ROI is monetarily, but again, it goes back to finding information for reports that our bosses are asking for. For me, the ROI is in finding out what capacity is remaining in the clusters, the ESXi hosts.

                        What other advice do I have?

                        I rate vROps at nine out of ten. To get to a ten it goes back to better explaining the badge labeling for batches.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        NP
                        Senior Systems Engineer at a tech vendor with 1,001-5,000 employees
                        Consultant
                        Gives us a single pane of glass where we can see all our vCenters, machines, storage arrays

                        Pros and Cons

                        • "The most valuable feature is the single pane of glass so we can see all our vCenters, all our machines, all our storage arrays. We can see if there are alerts in any of these systems, and follow up on that alert and see if it's impacting just that area or if there is a bigger problem behind it."
                        • "The room for improvement is in the definition of the metrics. There are millions of metrics inside the solution, but there is no documentation from VMware for what those exact metrics are. That is a trouble point at times."
                        • "We have started to do containers and I would like to see a feature to monitor our container infrastructure. If we can do our monitoring and performance troubleshooting of them through this tool, that would be a nice-to-have."

                        What is our primary use case?

                        We primarily use it for performance and monitoring and troubleshooting for our virtual infrastructure. We also use it to monitor and troubleshoot our Dell EMC storage arrays.

                        How has it helped my organization?

                        We have a troubleshooting dashboard that our team uses. If someone complains that a system is slow, they can go there, search for that virtual machine and see if there are any alerts for it. We can start our troubleshooting from that step.

                        What is most valuable?

                        The most valuable feature is the single pane of glass so we can see all our vCenters, all our machines, all our storage arrays. We can see if there are alerts in any of these systems, and follow up on that alert and see if it's impacting just that area or if there is a bigger problem behind it.

                        It's useful day-to-day. Every day the operations team can go and see if there are any new alerts, and they can monitor the infrastructure through it.

                        I find it user-friendly. The first stage gives you the overview of all of your infrastructure. It shows you the capacity, how much you have left, how many of your data centers can have more VMs hosted. The tabs are really nice, they're very self-explanatory. You can click them and it will pull out a menu. You don't have to roam around to find things. There are search bars you can use to look for things as well.

                        What needs improvement?

                        The room for improvement is in the definition of the metrics. There are millions of metrics inside the solution, but there is no documentation from VMware for what those exact metrics are. That is a trouble point at times.

                        We have started to do containers and I would like to see a feature to monitor our container infrastructure. If we can do our monitoring and performance troubleshooting of them through the same tool, that would be a nice-to-have.

                        What do I think about the stability of the solution?

                        It has been stable so far. We have not faced an issue where we had to troubleshoot to keep it up and running.

                        What do I think about the scalability of the solution?

                        Scalability is good. Since we have had it for our current infrastructure, we haven't grown so large, so I could not comment how big it can scale.

                        How are customer service and technical support?

                        Customer service is good. I haven't used any ticket systems for this solution, I haven't opened any cases for it, so I don't know about technical support.

                        Which solution did I use previously and why did I switch?

                        We have always used this solution. We wanted something so that we have a total view of our infrastructure and that's why we use this product. We haven't used any other product for that purpose.

                        The most important criteria when selecting a vendor are

                        • its stability in the market
                        • how many people are using the product
                        • what the support structure is like for the product.

                        Those are the main criteria.

                        How was the initial setup?

                        The initial setup was straightforward.

                        What other advice do I have?

                        I rate this solution an eight out of ten. It's not a ten because there is no clear definition of the metrics. That is something I would like to see.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        Richard-King
                        Engineering Manager at Deloitte
                        Real User
                        Lets us get in front of issues before they cause an outage or impact to the business unit

                        Pros and Cons

                        • "The most valuable feature is the ability to get a view of our entire environment in a single pane of glass. We're a very large company, so going from one interface to another to troubleshoot an issue, or even just to get capacity information, is time-consuming and not efficient. Being able to go to one place and get that information is very helpful."
                        • "From a scalability perspective, the nice thing about vROps is it's more of a horizontal scale model. As our workloads increase, as our vCenters and different environments grow, vROps is easy to scale to consume that capacity by just adding another node. That can help. It keeps it from getting bogged down from not having enough resources. We can easily add a node in, it takes the additional load, and keeps up with our growth."
                        • "One of the big areas that would help us in the future is to focus on using vROps more as a tool to help us respond to these CVEs and security vulnerabilities that are coming in today's world. We're getting CVEs upon CVEs about security vulnerabilities, whether it's a process, or architecture, or VMware bug. It would be nice to be able to have those come into vROps and help us track them across our environment... It would be nice if we could integrate that into a vROps dashboard, which sees every host and every VM in the environment."
                        • "compare-to-competition; We had a lot of homegrown solutions and different products. We have Splunk, we're using Tableau, different reporting services that were based on gathering our own data, power CLI scripts, going out and individually running things against vCenters, pulling them back in, and then dumping them into something centrally that we could view for capacity. But it really was point-in-time, it wasn't real-time, it wasn't something that could even be predictive for us. We would look at it and say, "Well, that looked different last month so let me go look and see why," and then it was a lot more time-consuming to go about that method. It was more of a manual method. vROps is a tool that gathers that data every five minutes, or whatever the time duration is that you have set for collections. We're more up to the minute, more quick to respond. I think it's a smarter product than homegrown stuff. That's why we moved away from the homegrown stuff."

                        What is our primary use case?

                        We use it for capacity planning, troubleshooting, and monitoring of our environment.

                        How has it helped my organization?

                        The benefits of the solution are stability, uptime, and awareness of what's going on in our environment. By being aware of issues, potentially even before they happen - for example, we'll see trends and metrics that can tell us that there might be a problem coming in this environment; maybe it's 30 days down the road - lets us get in front of them before they're actual issues or cause an outage or impact to the actual business unit.

                        We're definitely seeing quicker time to resolution on problems. It's yet to be determined what kind of cost savings we're getting from capacity usage. I know that there are some features that are in the product that probably we're not leveraging yet, but they're there and I know that's something we're probably going to be able to leverage soon.

                        What is most valuable?

                        The most valuable feature is the ability to get a view of our entire environment in a single pane of glass. We're a very large company, so going from one interface to another to troubleshoot an issue, or even just to get capacity information, is time-consuming and not efficient. Being able to go to one place and get that information is very helpful.

                        With the latest version, it's definitely user-friendly. It has come a long way. Originally, I don't think it was, but here with the latest update, probably the last two updates, they've made it more and more user-friendly. They've streamlined it, made it more efficient, and made it more simple.

                        What needs improvement?

                        Any product is going to have room for improvement. As long as they keep innovating and listening to us, I think that's going to help.

                        One of the big areas that would help us in the future is to focus on using vROps more as a tool to help us respond to these CVEs and security vulnerabilities that are coming in today's world. We're getting CVEs upon CVEs about security vulnerabilities, whether it's a process, or architecture, or VMware bug. It would be nice to be able to have those come into vROps and help us track them across our environment. Once a vulnerability is established, we as a company have to address that vulnerability as fast as possible. It would be nice if we could integrate that into a vROps dashboard, which sees every host and every VM in the environment. If it was able to flag areas: "Hey, these are left to be remediated, these aren't," those kinds of thing would be helpful.

                        What do I think about the scalability of the solution?

                        From a scalability perspective, the nice thing about vROps is it's more of a horizontal scale model. As our workloads increase, as our vCenters and different environments grow, vROps is easy to scale to consume that capacity by just adding another node. That can help. It keeps it from getting bogged down from not having enough resources. We can easily add a node in, it takes the additional load, and keeps up with our growth.

                        How are customer service and technical support?

                        We're a BCS (business critical support) customer with VMware, so we already have a higher level of support. The BCS experience is great. They've been helping us with vROps if we have issues or troubles. No complaints there, it has been really good.

                        Which solution did I use previously and why did I switch?

                        We had a lot of homegrown solutions and different products. We have Splunk, we're using Tableau, different reporting services that were based on gathering our own data, power CLI scripts, going out and individually running things against vCenters, pulling them back in, and then dumping them into something centrally that we could view for capacity. But it really was point-in-time, it wasn't real-time, it wasn't something that could even be predictive for us. We would look at it and say, "Well, that looked different last month so let me go look and see why," and then it was a lot more time-consuming to go about that method. It was more of a manual method.

                        vROps is a tool that gathers that data every five minutes, or whatever the time duration is that you have set for collections. We're more up to the minute, more quick to respond. I think it's a smarter product than homegrown stuff. That's why we moved away from the homegrown stuff.

                        When looking to select a vendor, they need to be innovative. They really need to not just answer the need but go above and beyond it. And then cost is a big factor as well.

                        How was the initial setup?

                        The initial setup was very straightforward. To pull in an OVA, it was very easy to consume it. It was very easy to scale. There wasn't really much trickiness to setting it up. Do your homework, read through documentation, understand how the product is used with the different types of nodes and how they work. But it was very straightforward.

                        What's my experience with pricing, setup cost, and licensing?

                        Cost is an issue on vROps. The Standard edition, for an organization our size, is just not useful at all. However, I like the price point of vROps Standard. But as a company, the Advanced is the minimum version that we can use, because we need the customization, we need a lot of the features that Advanced brings. But the price is substantially higher than Standard. 

                        It's always been a challenge to try to go in to my leadership and say, "Here's what I want." I've always got to go back and super-justify it and it's not an easy win. Whereas, if the pricing were closer to the Standard model, or maybe even a little bit above that, it's an easier conversation with leadership. But because it really feels like more than double the price, I'm not sure the value, double the money, is there, as an easy-sell to my leadership.

                        What other advice do I have?

                        vROps is a ten out of ten. It's a really good product, I'm excited about it, I like using it. It's also one of those products that I like engaging with on a daily basis. It's easy to use, it's kind of fun and insightful to look at all your different environments and be able to get the answers you need. Honestly, it makes my leadership happy when they see the stuff that I generate out of it. That's always a plus too.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user608544
                        Senior Infrastructure Engineer at United Financial Services
                        Real User
                        Helps us plan growth and capacity, and alerts allow us to resolve problems proactively

                        Pros and Cons

                        • "The solution has helped us improve quality of service to users, by giving alerts when different performance metrics get outside of their normal ranges. For example, I've had times when there have been memory leaks in applications and this solution has shown me as my memory usage gets outside of normal bounds. I'm able to find that and resolve it before my customers get back to me to tell me that there's a problem."
                        • "Valuable features include trending of performance and capacity. Also, being able to dive into some more detailed analysis of performance metrics and compare them to a baseline of what's normal for particular time frames."

                          What is our primary use case?

                          Primarily, today, we use it for troubleshooting problems and being proactive in the management of our capacity.

                          How has it helped my organization?

                          It gives us a faster time to resolution on some problems. It also helps us plan our growth when it comes to the budgeting time frame, to help plan our capacity needs for the coming year.

                          The solution has helped us improve quality of service to users, by giving alerts when different performance metrics get outside of their normal ranges. For example, I've had times when there have been memory leaks in applications and this solution has shown me as my memory usage gets outside of normal bounds. I'm able to find that and resolve it before my customers get back to me to tell me that there's a problem.

                          What is most valuable?

                          Trending of performance and capacity. Also, being able to dive into some more detailed analysis of performance metrics and compare them to a baseline of what's normal for particular time frames.

                          What needs improvement?

                          For me, more examples of the configuration of the solution in specific use cases would be better.

                          What do I think about the stability of the solution?

                          The stability is very good.

                          What do I think about the scalability of the solution?

                          The scalability is good as well, it's worked well for us. We've increased the size of nodes and deployed additional nodes without any problem.

                          How is customer service and technical support?

                          Our experience with technical support has been very good. Every time I've opened up support tickets, I've gotten resolution of my problems within what I would consider to be a reasonable time.

                          What was our ROI?

                          Overall, part of the ROI is more being able to provide statistical information to back up what we tell our application owners. It gives them a little more faith in what we tell them about what we see for the performance of their applications and whether the problem is at the core resource level, or if it's pointing back to a problem with their application.

                          Which other solutions did I evaluate?

                          I've been a user of this solution for quite a few years so it's something I've believed in for a while. I've looked at some alternatives but nothing that's given me everything that I needed, that I get out of the vROps.

                          What other advice do I have?

                          I would rate this solution at about eight out of ten. To get to a ten it would have to have more ease of configuration and maybe some wizards in there to help configure more typical scenarios that people want to do in there. It's still fairly complicated to really get the full use out of it.

                          Disclosure: I am a real user, and this review is based on my own experience and opinions.
                          CH
                          Tech Analyst at JLG Industries
                          Real User
                          Allows us to size our environments correctly, scope for future projects

                          Pros and Cons

                          • "It has improved our organization with respect to allowing us to size our environments correctly. We get metrics about what our stuff is actually using, how we can scope for future projects, where can we save some resources."
                          • "It gives us a better look into performance, a better look into right-sizing, a better look at possible issues or, more so, trends."
                          • "It can be user-friendly once you get the dashboard set up but it can be complicated to get the information you want, the way you want it. Finally, if there were an easier way to share dashboards, that would be a big one."

                          What is our primary use case?

                          We use it to monitor our private cloud.

                          How has it helped my organization?

                          It has improved our organization with respect to allowing us to size our environments correctly. We get metrics about what our stuff is actually using, how we can scope for future projects, where can we save some resources.

                          What is most valuable?

                          It gives us a better look into performance, a better look into right-sizing, a better look at possible issues or, more so, trends.

                          What needs improvement?

                          It can be user-friendly once you get the dashboard set up but it can be complicated to get the information you want, the way you want it.

                          When you're running reports or trying to gather trends of data it can be slow. Sometimes the translation of what you're thinking of in your head versus the metrics it's presenting might be a little different. For example, you're thinking "time," but it wants to show "percentage" or something of that nature.

                          Also, if there were an easier way to share dashboards, that would be a big one.

                          What do I think about the stability of the solution?

                          It's pretty solid. We haven't really had any issues; a little slow, but other than that, pretty solid.

                          What do I think about the scalability of the solution?

                          It's a small environment, so we really haven't seen scalability with it.

                          Which solution did I use previously and why did I switch?

                          We went with this solution because it was already included in our licensing.

                          When selecting a vendor one of the biggest things is cost.

                          What other advice do I have?

                          I rate this solution at eight out of ten. It would become a ten if it were easier to scale out licensing and easier to use dashboards. Those are is my two top points.

                          Disclosure: I am a real user, and this review is based on my own experience and opinions.
                          JM
                          Systems Architect at a healthcare company with 10,001+ employees
                          Real User
                          Helps us to optimize our environment, but finding the necessary metrics is complex

                          Pros and Cons

                            • "There is a learning curve because it's a complex program. There is a lot to consume in terms of the metrics inside of it. That's the biggest hurdle: trying to understand all the places to go look."

                            What is our primary use case?

                            We use it to help us optimize our environment and make better use of our resources.

                            How has it helped my organization?

                            We're new to it, so we're just learning the early steps of how to use the product and how to integrate it into what we do now.

                            What needs improvement?

                            I am here, at VMworld 2018, to learn about the new release, and I'm encouraged with what I'm seeing. Some of the stuff does make it a little easier on some of the other people who would be looking at it, such as managers. We will be able to build some dashboards that show them what they would like to see, that show the cost savings. We want to see the other stuff, where we're saving our resources more.

                            For how long have I used the solution?

                            Trial/evaluations only.

                            What do I think about the scalability of the solution?

                            So far, the scalability has been working out. There's a cost involved in scalability though because you have to purchase the license for each of your hosts to go with it. Then, depending on what we want to do from here, there are more costs involved. If we want to look at the vRA automating stuff, there's another cost involved with that product. So we're in something of an evaluation phase.

                            How are customer service and technical support?

                            We haven't used much technical support yet. We've had a few problems, but I was able to overcome most of them myself, with the KB articles and the like.

                            Which solution did I use previously and why did I switch?

                            We didn't have a previous solution. We purchased it when we got an Enterprise Agreement with VMware. We had to buy some more stuff and this is one of the things we bought.

                            How was the initial setup?

                            The initial setup was fairly easy. It's an appliance, so you just build it up and then turn it on.

                            There is a learning curve because it's a complex program. There is a lot to consume in terms of the metrics inside of it. That's the biggest hurdle: trying to understand all the places to go look.

                            Which other solutions did I evaluate?

                            We do have a competing solution in now. We have Turbonomic. We're looking at it at the same time.

                            What other advice do I have?

                            Attend a training class first, before your boss hands it to you and says, "go."

                            We're new to it, so it's hard for me to rate it well at this time. In the early days, I'd say it's about a seven out of ten. I wouldn't give it anything higher than that until I get more time to play with the knobs and turn the switches and see how it works. It was easy to install, there's a lot of good documentation, and I'm finding a lot of good free training out there, since I'm constrained on purchasing training this year. This is my training budget for this year, the attending of the VMworld 2018 conference.

                            I love VMworld. I think it's very useful. That's why I'm here, to look at the vROps. I also came to talk to some experts about SQL questions I have, and some other clustering questions as we move forward with some projects. I have found the conference to be very useful this year.

                            Disclosure: I am a real user, and this review is based on my own experience and opinions.
                            CW
                            Service Systems Engineer at a healthcare company with 501-1,000 employees
                            Real User
                            Allows us to pull back resources from people who have over-allocated

                            Pros and Cons

                            • "The most valuable feature is being able to go back and pull resources from people who have over-allocated resources, on their request for service. I also like being able to hand out the link to hit that web GUI. I can give it to my web guys, the security guys, and let them look at what their actual servers are doing."
                            • "I would like to see improvements in managing within a single cluster - managing DRS a lot better as far as utilization of each host goes, within a single cluster. That would make it comparable to VMTurbo (Turbonomic). That has that feature where you can also manage it within a single cluster, move workloads around to balance out the hosts."

                            What is our primary use case?

                            Our primary use is to go back and review CPU utilization over a time period, and to reclaim resources from VMs that have been deployed.

                            How has it helped my organization?

                            It has improved our organization by going back and looking at, say, how cores have been allocated. For instance, if we have a web system that is only licensed for two cores or four cores, going back and reviewing, seeing if somebody made a change to that system, and what date and time they made that change, is helpful.

                            What is most valuable?

                            The most valuable feature is being able to go back and pull resources from people who have over-allocated resources, on their request for service.

                            I also like being able to hand out the link to hit that web GUI. I can give it to my web guys, the security guys, and let them look at what their actual servers are doing.

                            What needs improvement?

                            I would like to see improvements in managing within a single cluster - managing DRS a lot better as far as utilization of each host goes, within a single cluster. That would make it comparable to VMTurbo (Turbonomic). That has that feature where you can also manage it within a single cluster, move workloads around to balance out the hosts.

                            What do I think about the stability of the solution?

                            It's very stable. I haven't had any issues whatsoever with it.

                            What do I think about the scalability of the solution?

                            It's pretty scalable. For our environment, it's able to handle everything we have.

                            Which solution did I use previously and why did I switch?

                            We had VMTurbo (Turbonomic) at first. Then vRealize Ops came out and we decide to give it a try. Since it was VMware product, it had more insight into the VMs. It was easy to upgrade to it. vROps was something we were able to roll in when we did our upgrades on contracts.

                            How was the initial setup?

                            The initial setup was very straightforward.

                            Disclosure: I am a real user, and this review is based on my own experience and opinions.
                            AE
                            NSX Engineer at a tech services company with 51-200 employees
                            Real User
                            Custom dashboard metrics enable us to deep-dive into any issue from a VM or data store

                            Pros and Cons

                            • "The most valuable feature is the metrics, the ability to deep-dive into any issue we may be having from a virtual machine to a data store. Latency is a big thing - it's able to give us that metric pretty swiftly. And with our custom dashboards, it's all readily available."
                            • "The scalability is great. With vRealize Operations Manager, we are able to create remote collection nodes if we feel that it's too intensive for the current deployment. The remote collection nodes allow us to collect more metrics from other sources."
                            • "I would like to see more functionality. I would also like to see better support, because the pack that we use, the Horizon, it's an additional pack. It's not currently actually built by VMware, it's built by a separate company. When they merge the two, there will be better support in the future."

                            What is our primary use case?

                            We use it to monitor our entire infrastructure, scaling across everything compute and our Horizon implementation.

                            How has it helped my organization?

                            The benefit is that we are able to monitor the small things, catch them at the beginning, before they become large things.

                            What is most valuable?

                            The most valuable feature is the metrics, the ability to deep-dive into any issue we may be having from a virtual machine to a data store. Latency is a big thing - it's able to give us that metric pretty swiftly. And with our custom dashboards, it's all readily available.

                            Going from 6.5.1 to 6.6.1, the UI has increased tremendously. It's user-friendly.

                            What needs improvement?

                            I would like to see more functionality. I would also like to see better support, because the pack that we use, the Horizon, is an additional pack. It's not currently actually built by VMware, it's built by a separate company. When they merge the two, there will be better support in the future.

                            What do I think about the stability of the solution?

                            The stability is great.

                            What do I think about the scalability of the solution?

                            The scalability is great. With vRealize Operations Manager, we are able to create remote collection nodes if we feel that it's too intensive for the current deployment. The remote collection nodes allow us to collect more metrics from other sources.

                            Which other solutions did I evaluate?

                            We are currently measuring this solution against other products. We have several different monitoring tools in the environment. We are trying to whittle it down.

                            What other advice do I have?

                            The most important criteria when selecting a vendor for our company is cost.

                            Disclosure: I am a real user, and this review is based on my own experience and opinions.
                            JM
                            Network Admin at a consultancy with 10,001+ employees
                            Real User
                            Gives us a single pane of glass for troubleshooting

                            Pros and Cons

                            • "It gives us a single pane of glass to look at whenever we're trying to troubleshoot issues, so we can go to one place as opposed to multiple places."
                            • "One of the things that we've been limited on is that it only monitors one cluster at a time. We're spread out all across the US. It would be nice to monitor multiple clusters from one instance. That would be the main thing we'd like to see."

                            What is our primary use case?

                            We mostly use it for monitoring and making sure that we have all of our systems right-sized. We also use it for digging in, looking at things whenever we have issues, like storage issues, etc. We don't really use it for monitoring network flows.

                            How has it helped my organization?

                            We're able to monitor a set of hosts all at one time. We can go from monitoring one thing to everything. We get a holistic overview of what's going on.

                            What is most valuable?

                            It gives us a single pane of glass to look at whenever we're trying to troubleshoot issues, so we can go to one place as opposed to multiple places.

                            What needs improvement?

                            One of the things that we've been limited on is that it only monitors one cluster at a time. We're spread out all across the US. It would be nice to monitor multiple clusters from one instance. That would be the main thing we'd like to see.

                            What do I think about the stability of the solution?

                            It seems like it's very stable. No problems.

                            What do I think about the scalability of the solution?

                            The scalability is very good.

                            What other advice do I have?

                            The most important criteria when selecting a vendor is that their product works.


                            Disclosure: I am a real user, and this review is based on my own experience and opinions.
                            CS
                            System Administrator at Western Carolina university
                            Real User
                            We have the ability to mold the template into what we want, see everything that's happening

                            Pros and Cons

                            • "You log in, you see everything that's happening right then. We can also export that, get information, print it out, show it to people. That's a big deal. People want to see that transparency. It's great that way."

                              What is our primary use case?

                              At Western Carolina University, we have a lot of classrooms that are going on, a lot of logins, a lot of thin clients. Right now, we mostly want to see usage. Also, we want to troubleshoot any kind of issues we may be having.

                              How has it helped my organization?

                              With vRealize, we have the ability to mold the template into what we want, what we want to see. Having that in real-time is really great. We can go to our managers, we can go to our higher-ups and say, “Hey, look at where we're at and what we're doing.” It's a really great product for that.

                              What is most valuable?

                              Having it right there, on point. You log in, you see everything that's happening right then. We can also export that, get information, print it out, show it to people. That's a big deal. People want to see that transparency. It's great that way.

                              What needs improvement?

                              I would like to see even more scalability and the ability to customize more templates to our advantage.

                              Also, we do like to be on the latest version of everything. I know VMware has their hands in a lot of different places, but if they could have a rollout and say, "Don't be using the latest and greatest, you've got to use two versions back to get to this, to be there at the latest and greatest." That would be wonderful.

                              We did run into a small issue. The latest version of it would not work with Horizon 7.5, so we had to roll back vRealize. But, they say it's coming out soon. Can't wait for it. We're looking forward to it. But other than that, it's been great.

                              For how long have I used the solution?

                              Less than one year.

                              What do I think about the stability of the solution?

                              I have no problems with it. As far as stability goes, it's been great.

                              What do I think about the scalability of the solution?

                              Scalability is there, but it's on the sysadmin. VMware hands you a product and says, "Form it to what you want it to do." So it's on the sysadmins to make it do whatever they want, tailored to their needs. As long as the sysadmins know what they need, they can scale it to do whatever.

                              How are customer service and technical support?

                              Technical support has been good, they usually get back to us pretty quickly. There's usually a lot of back and forth. We generally have an answer within three or four days, so that's pretty good.

                              Which solution did I use previously and why did I switch?

                              We didn't really have anything. That's why this has been such a great integration into our system.

                              Among the most important criteria when selecting vendor, building a good relationship is a key step. If they are talkative, they respond, they give us the information we want, that's the best first step. And then, actually delivering on the product. There are a lot of times we get a product they say does something and we test it and find out it really doesn't have that capability, or there are caveats to it that weren't mentioned. So delivering on the products, their features, and building that relationship, are important when selecting a vendor.

                              How was the initial setup?

                              I was in the room for the initial setup but was only slightly invovled. Some others guys were there doing it. But it wasn't that bad, probably took us about four hours to get it up and going.

                              What other advice do I have?

                              I don't really have anything to compare it to right now, but on a scale from one to ten, it's about an eight. I expect to see some things getting better down the road, so I'm sure that number will go up.

                              Disclosure: I am a real user, and this review is based on my own experience and opinions.
                              CW
                              IT Manager at a consumer goods company with 201-500 employees
                              Real User
                              Gives me metrics to understand how servers are performing, but digging to get more information from it is complex

                              Pros and Cons

                              • "It gives me metrics that I can share with the rest of my team. I can say, "Look, this server is performing poorly." Even down into the Windows Servers, which are my primary bread and butter, it gives me visibility into situations such as when they're running out of storage and I need to expand the drives. It gives that top-level visibility to get in and fix a lot of problems."
                              • "One thing I don't like is, all the scales are self-referencing. So when I get a number one, is that one out of ten, one out of a hundred? I don't know. So I can say these servers are performing ten times better than that server but I don't know where the scale goes."

                              What is our primary use case?

                              I use it for monitoring and DRS automation.

                              How has it helped my organization?

                              It gives me metrics that I can share with the rest of my team. I can say, "Look, this server is performing poorly." Even down into the Windows Servers, which are my primary bread and butter, it gives me visibility into situations such as when they're running out of storage and I need to expand the drives. It gives that top-level visibility to get in and fix a lot of problems.

                              It helps us provide better quality of service. I'm still not going to it first for troubleshooting. I'm going to it and discovering things that I need to troubleshoot.

                              What is most valuable?

                              The visibility of the whole stack, everything all in one plane. 

                              What needs improvement?

                              One thing I don't like is that all the scales are self-referencing. So when I get a "one," is that one out of ten, one out of a hundred? I don't know. So I can say these servers are performing ten times better than that server but I don't know where the scale goes.

                              Also, the first "20 percent" of it is user-friendly, that quick, "fix this." The first level is easy, but to really dig down and get more information out of it, it gets beyond the scope of time that I have to put into it. A lot of it is that it indicates: "And there is a problem," and not all of those problems are autofix. And that's where I get stuck: "Oh there's a problem." It doesn't always give me the information to go fix it.

                              What do I think about the stability of the solution?

                              It has been rock solid.

                              What do I think about the scalability of the solution?

                              I'm a small fish, so I'm not going to outgrow it any time soon.

                              How was the initial setup?

                              I had some issues getting things set up in the beginning. I don't know what I did differently but somewhere in there it just clicked and it worked.

                              Which other solutions did I evaluate?

                              Most of my infrastructure is Windows, but Hyper-V isn't in the same class as VMware. It still feels like the new kid on the block. I've literally been using VMware since '99, product one. And being here, 20 years later, it's just VMware, it's there, it's what you use.

                              What other advice do I have?

                              I don't know how to move past where I am. I feel like I'm only scratching the top 20 percent.

                              When looking to work with a vendor, I look for one that is knowledgeable, that understands my problems and the way I work, and that will be there when I need help.

                              Disclosure: I am a real user, and this review is based on my own experience and opinions.
                              MG
                              Systems Administrator at a healthcare company with 10,001+ employees
                              Real User
                              Helps make sure everything runs at optimal performance and to manage resources

                              Pros and Cons

                              • "The most valuable feature is the way you can look at your virtual machine and see if it's using too many resources or not enough, and you can add resources to it if you need to, or take some away to save on them."
                              • "From an IT department perspective, it does help in reducing the time to troubleshoot issues and in providing cost savings through higher capacity utilization."

                                What is our primary use case?

                                We use it to monitor our VMware infrastructure.

                                How has it helped my organization?

                                It's very useful in making sure everything stays up and running at optimal performance. It's a matter of not having to continually monitor it by opening VMware and vCenter and looking at it. You can actually set it up to alert you if there's any problem. That's the biggest benefit.

                                What is most valuable?

                                The most valuable feature is the way you can look at your virtual machine and see if it's using too many resources or not enough, and you can add resources to it if you need to, or take some away to save on them.

                                From an IT department perspective, it does help in reducing the time to troubleshoot issues and in providing cost savings through higher capacity utilization.

                                What do I think about the stability of the solution?

                                It's mostly stable. There are a few glitches with it, but no downtime.

                                What do I think about the scalability of the solution?

                                It's scalable.

                                How are customer service and technical support?

                                I feel that I was better able to troubleshoot it myself by using Google than by using the tech support.

                                Which solution did I use previously and why did I switch?

                                Before, we were just using basic VMware with no vCenter. We bought into the whole vSphere, and it came with the vROps.

                                How was the initial setup?

                                The setup was fairly straightforward. There's a little bit of a learning curve to use it, but once you get it, it's pretty easy to use.

                                What was our ROI?

                                I wouldn't really call it ROI. It's more just a valuable tool for monitoring. It came with the package we bought for VMware.

                                Which other solutions did I evaluate?

                                I don't really know of any alternative solutions.

                                What other advice do I have?

                                It's definitely worth using.

                                Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                DG
                                Information Technology Specialist at a government with 10,001+ employees
                                Real User
                                Helps with capacity utilization, tells me how many VMs I can run on each host

                                Pros and Cons

                                • "It gives me more insight on issues like: Do we need to add more hardware to the clusters; when disks are low, to add more disk space. It's a preventive type of maintenance."
                                • "In terms of user-friendliness, there are a lot of areas that take a lot of time to research and figure out what the information is actually telling me, so that I know how to better use the product and troubleshoot issues that I see. It would be nice if they could fine-tune the user-interface a little bit."

                                What is our primary use case?

                                I use it on a daily basis to make sure that the VMs are up and running and that there aren't any issues with any of them. If there are, then it tells me exactly where to go to fix them.

                                How has it helped my organization?

                                It gives me more insight on issues like: Do we need to add more hardware to the clusters; when disks are low, to add more disk space. It's a preventive type of maintenance.

                                It has also immensely reduced the time to troubleshoot issues. It has improved the quality of service to users because it prevents downtime. And it lets me know how many VMs I can actually run on each individual host, which helps with cost savings through higher capacity utilization.

                                What is most valuable?

                                The most valuable feature is knowing whether or not you have issues with your hosts and VMs. There are other features where you can have it automatically adjusts things. I don't have it set to that level because I like to control things myself. That's a nice option but I'm just not at that point yet to let it control things.

                                It points out all kinds of issues that you might be having, whether or not your environment is actually running smoothly, too.

                                What needs improvement?

                                In terms of user-friendliness, there are a lot of areas that take a lot of time to research and figure out what the information is actually telling me, so that I know how to better use the product and troubleshoot issues that I see. It would be nice if they could fine-tune the user interface a little bit.

                                What do I think about the stability of the solution?

                                I haven't had any issues with stability at all. It works as expected.

                                What do I think about the scalability of the solution?

                                I don't have a whole lot of hosts running that vROps actually monitors. I think we're up to 40 now but that's not a whole lot compared to what other people tell me what they run. It's working as expected.

                                How are customer service and technical support?

                                I have not used technical support for vRealize Operations Manager yet. But I use it for the hosts. I need help with some of the things that Operations Manager identifies.

                                Which solution did I use previously and why did I switch?

                                vROps actually came with the license package that we bought. Once I knew we owned it I just downloaded it and installed it.

                                How was the initial setup?

                                The setup was pretty easy. It was an appliance, you just follow the bouncing ball, get it installed.

                                What was our ROI?

                                Because it helps me troubleshoot issues quickly, it saves a lot of time. If I didn't have it, it would probably take me a few days to troubleshoot the issues, versus a single pane telling me I've got an issue with this VM and pointing directly to what the problem is. It saves a lot of staff time.

                                What other advice do I have?

                                My advice would be to purchase the product because it definitely helps troubleshoot issues in probably one-tenth of the time that it would take without it. It's something I wouldn't live without, at this point.

                                Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                SJ
                                Engineer II at a consultancy with 1,001-5,000 employees
                                Consultant
                                Helps us consolidate everything on similar hardware, as opposed to managing many hosts

                                Pros and Cons

                                • "Being able to consolidate everything on similar hardware is really helpful, as opposed to trying to manage a bunch of hosts."
                                • "The most valuable feature is all the metrics we get. They're really good. Being able to drill down and find out where the CPU and memory bottlenecks are and being able to tune them is really helpful."
                                • "It's intuitive and user-friendly, especially with the new clients. It's really nice. It's really easy to use. The HTML 5 client is light years ahead of the old one. Everything runs faster, it loads a lot quicker, it's a lot cleaner, the UI is easier to navigate."

                                  What is our primary use case?

                                  We use it for our virtualization and infrastructure. It's used for a lot of clusters, a lot of hosts, VM workloads on-prem and a little bit off-prem. It's doing great. Really no complaints.

                                  How has it helped my organization?

                                  Increases efficiency, drives down costs. Being able to consolidate everything on similar hardware is really helpful, as opposed to trying to manage a bunch of hosts. It has helped us reduce time to troubleshoot issues and quality of service is better because there is more uptime. Taking maintenance is a lot easier now than it used to be. We don't have to take as many outages.

                                  What is most valuable?

                                  The most valuable feature is all the metrics we get. They're really good. Being able to drill down and find out where the CPU and memory bottlenecks are and being able to tune them is really helpful.

                                  It's intuitive and user-friendly, especially with the new clients. It's really nice. It's really easy to use. The HTML 5 client is light years ahead of the old one. Everything runs faster, it loads a lot quicker, it's a lot cleaner, the UI is easier to navigate.

                                  What do I think about the stability of the solution?

                                  The stability is high. Normally, the problems we have are hardware problems, not virtualization problems. They're usually related to the hardware vendor.

                                  What do I think about the scalability of the solution?

                                  You just need to pop in a new host, install ESX, and go.

                                  How is customer service and technical support?

                                  I haven't needed to use technical support.

                                  How was the initial setup?

                                  I've done expansion of it but I have not been involved in the initial build. What I have done is pretty easy. I've had some guidance but the documentation is online and a lot of it is easy to find.

                                  What's my experience with pricing, setup cost, and licensing?

                                  Of course the licensing, if they could make it cheaper, that would help. But they have to build out new features, so I understand.

                                  What other advice do I have?

                                  Everybody virtualizes now. It's just the thing you do. It's so efficient. I could go through the list but being able to consolidate infrastructure, you save time, you save money, it's just something you do.

                                  They have done a pretty good job. The new client is really good.

                                  Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                  Gaurav Amar
                                  GM IT Infra at PVR Ltd
                                  Real User
                                  Top 5Leaderboard
                                  As we continue to implement it across multiple environments, it reduces costs

                                  Pros and Cons

                                  • "We receive an overview from the dashboard of what is happening in our environment."
                                  • "With this solution, we are able to see where problems are happening quickly and improve turnaround time, which matters to us."
                                  • "While the initial setup was somewhat straightforward, there is some complexity. Going forward, I would like there to be more clarity in the process. Because to complete the setup process, our team had to open up a case with the technical support, and they had to guide us through the process."

                                  What is our primary use case?

                                  Its primary use case has been to give us a proper view of what is happening at an infrastructure level. This is why we opted for the product.

                                  We have more than 137 locations across India. We started using it at a central location where our data center is located and it expanding it to locations. 

                                  How has it helped my organization?

                                  There is a lot of manual effort involved when drilling down into problems and determining where they are coming from. With this solution, we are able to see where problems are happening quickly and improve turnaround time, which matters to us.

                                  What is most valuable?

                                  The dashboard: I like that we receive an overview from it of what is happening in our environment.

                                  The solution is somewhat intuitive and very user-friendly. It has interactive sessions which can then be built into reports.

                                  For how long have I used the solution?

                                  One to three years.

                                  What do I think about the stability of the solution?

                                  It is quite stable. If you are putting up an infrastructure, it takes about a week to analyze it, then it starts giving you a results.

                                  What do I think about the scalability of the solution?

                                  It is quite scalable. We have started using it in one location, then sending to another and another. Right now, we have 11 locations.

                                  How are customer service and technical support?

                                  The technical support is great. 

                                  For example, we opened a case because we were not sure on the best practices on how to put this up this solution, and the tech support helped us.

                                  Which solution did I use previously and why did I switch?

                                  We did not previously use another solution. This is the first solution that we have used of its kind.

                                  How was the initial setup?

                                  While the initial setup was somewhat straightforward, there is some complexity. Going forward, I would like there to be more clarity in the process. Because to complete the setup process, our team had to open up a case with the technical support, and they had to guide us through the process.

                                  What was our ROI?

                                  The solution helped us to reduce time to troubleshoot issues, improved our quality of service to our users, and it provides cost savings for high capacity utilization. Our manpower costs have been reduced due to the automation in conjunction with the usage of the dashboard.

                                  As we continue to implement it across multiple environments, it reduces costs as well.

                                  What other advice do I have?

                                  I always recommend this solution.

                                  Most important criteria when selecting a vendor:

                                  • Brand name
                                  • The vendor's skill set
                                  • The technical support.
                                  Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                  Chris Ray
                                  Supervisor of Network Engineering at a hospitality company with 501-1,000 employees
                                  Real User
                                  Blueprints and Workflows enable us to let developers spin up workloads as needed

                                  Pros and Cons

                                  • "The most valuable features are the Blueprints and Workflows, to be able to hand the self-service portal out; to get out of the way and let the developers spin up their workloads as they need them."
                                  • "It is intuitive and user-friendly. As you go through it, with some of the wizards and some of the interfaces that are out there, I think it's fairly easy to step through, even when we're training new employees to work with the product."
                                  • "I'd like to see the streamlining of more wizards, more tasks that are canned. And it would also be good to see some more features around building the Blueprints, just to make it a little easier."
                                  • "I'd like to see the streamlining of more wizards, more tasks that are canned. And it would also be good to see some more features around building the Blueprints, just to make it a little easier."

                                  What is our primary use case?

                                  Our primary use case is to automate workflows within the corporate data center and to automate in and out of the cloud, spinning up workloads in both locations. So far, the performance has been great.

                                  How has it helped my organization?

                                  It has improved our time to deliver on systems, for development workloads. As we do that with our larger development platforms, they don't have to wait on us, as infrastructure, to spin those up. They can just spin up what they need and get to work.

                                  There is also definitely a cost saving because we don't have to have as many people. A smaller workforce can take care of it in a timely manner.

                                  What is most valuable?

                                  The most valuable features are the Blueprints and Workflows, to be able to hand the self-service portal out; to get out of the way and let the developers spin up their workloads as they need them.

                                  It is intuitive and user-friendly. As you go through it, with some of the wizards and some of the interfaces that are out there, I think it's fairly easy to step through, even when we're training new employees to work with the product.

                                  What needs improvement?

                                  I'd like to see the streamlining of more wizards, more tasks that are canned. And it would also be good to see some more features around building the Blueprints, just to make it a little easier.

                                  For how long have I used the solution?

                                  Less than one year.

                                  What do I think about the stability of the solution?

                                  It has been very stable, no issues.

                                  What do I think about the scalability of the solution?

                                  Scalability: It's as big as we need it to be. We just add in new services, new hosts. It works really well.

                                  How are customer service and technical support?

                                  I don't know that we have had to use technical support. We did our initial deployment with VMware Professional Services, so we really haven't had to get support on it at all.

                                  Which solution did I use previously and why did I switch?

                                  We knew we needed to do something different. One of the big complaints from development had always been that they were waiting on us. We talked with our local VMware team about this and started down this road. It took about a year to get it done, but we finally got the buy-in by packaging it with NSX for our security folks - they've got deep pockets. So we were able to get the whole project done.

                                  What was our ROI?

                                  Our return on investment, again, is a lot on the people front. Instead of having to expand, we just run a leaner workshop and we have the people to do that. So the cost saving has been around not having to pay for additional employees to support our environment.

                                  Which other solutions did I evaluate?

                                  We looked at Cisco CloudCenter. We looked at it at the same time but we knew that 95 percent of our infrastructure runs VMware today, so we wanted to go with the same kind of ecosystem.

                                  What other advice do I have?

                                  If you're heavily invested in VMware already, go this way. It's going to be a lot better in the long run.

                                  I rate it a nine out of 10. To get to a 10, I would like to see those improvements around the UI and making things a little more user-friendly.

                                  Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                  DV
                                  Virtualization Engineer at a healthcare company with 1,001-5,000 employees
                                  Real User
                                  Heat Maps, graphs, and the reporting help us centrally monitor our infrastructure

                                  Pros and Cons

                                  • "The most valuable features are the Heat Maps, and the various graphs and reporting features it has."
                                  • "The main concern would be just to make sure that there's some consistency when third-parties are building their various content packs for it. It seems like it's pretty random in terms of what you're going to get. A vendor is are going to provide whatever they provide but it's really hit or miss in terms of how good the quality is."

                                  What is our primary use case?

                                  My primary use for it is monitoring and making sure that there are no issues anywhere. You have the various content packs that keep track of all of our different products and the various things we're using within the enterprise. It's a good central point for management. The performance has been good.

                                  How has it helped my organization?

                                  It has definitely helped us reduce the time to troubleshoot issues.

                                  What is most valuable?

                                  The most valuable features are the Heat Maps, and the various graphs and reporting features it has.

                                  For the most part, it is intuitive and user-friendly. Sometimes you have to dig around a little bit to find stuff, but that's because of the way that they do the content, more than anything else.

                                  What needs improvement?

                                  The main concern would be just to make sure that there's some consistency when third-parties are building their various content packs for it. It seems like it's pretty random in terms of what you're going to get. A vendor is going to provide whatever they provide but it's really hit or miss in terms of how good the quality is. In terms of the things that are monitoring the vSsphere components etc., that's all solid, that's all pretty good.

                                  What do I think about the stability of the solution?

                                  It's stable. I haven't really had any issues with it. I think we have run into a couple of bugs but normally it seems to run okay.

                                  What do I think about the scalability of the solution?

                                  We've been okay as far as the scalability goes. I'm not aware of any issues there.

                                  How are customer service and technical support?

                                  Technical support is excellent.

                                  Which solution did I use previously and why did I switch?

                                  In terms of the decision to go with vROps, It was more along the lines of, "Hey, this is out, this is available to you, it's going to improve things for you." It was a no-brainer because you don't want to do things the hard way.

                                  What was our ROI?

                                  How much more difficult would it have been to troubleshoot something if this solution wasn't there? It's really hard to say. It's a matter of digging into various different places, so I don't necessarily know how much there is an ROI on it. We trust this product, it seems to be a good tool that we make use of, and I wouldn't want to be without it.

                                  Which other solutions did I evaluate?

                                  I don't know that we really considered anything else in that pure category because, at that time, nothing really compared to it. Everybody had their own little management and monitoring solutions for their little bubbles. But there wasn't this all-inclusive, try to get other vendors to buy in and have one single monitoring solution.

                                  What other advice do I have?

                                  My advice would be, just go ahead and buy it. It's going to be leaps and bounds ahead of doing it the hard way. It puts it all in one place, gives you a little bit of capacity planning, a better idea of what your actual capacity is, versus just looking at the spot values you get right out of VMware at a given point in time. In terms of looking at a VM, you can see how much RAM it is actually using over a period of time versus whatever the user claims: "Oh it's completely out of memory." We can say, "Is it? Is it really? Let's check it out."

                                  I rate it at nine out of 10. It would be a 10 with just a little bit more arm-twisting on the people that are supplying their little add-ins, to make sure that they're of a sufficient quality to match whatever else is in VMware. They need third-party quality control, less so the actual VMware parts.

                                  Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                  LM
                                  Senior Systems Engineer at a energy/utilities company with 10,001+ employees
                                  Real User
                                  Automatic reports allow us to "sanity-check" our entire environment and show us where we can improve

                                  Pros and Cons

                                  • "The most valuable feature is the ability to right-size a workload, based on historical data for that workload. It also allows us to "sanity-check" the entire infrastructure by getting monthly reports on how everything is performing and where we can make improvements. That's all done automatically, without any administrator involvement."
                                  • "The last two versions of it, we've gone with the integrated, high-availability built into the product, and that was a welcome change for us. It's even better now not having to have any kind of load-balancer in front of it..."
                                  • "Moving forward, I would like to see some tighter integration with the vSphere Web Client, just so that I don't have to open multiple windows and jump back and forth. We've currently running vSphere 6.7 and there is a lot tighter integration between vROps and vSphere, but it can always be better."
                                  • "It's a very complex product. It has gotten better over the years, but they still have some work to do. It still requires a lot of time, and some training, to get accustomed to it."

                                  What is our primary use case?

                                  We use vROps to manage our on-site private cloud as well as our public cloud out in OVH. It allows us to perform trending and analysis on all of our workloads to make sure that they're running as efficiently as possible.

                                  How has it helped my organization?

                                  It has saved us quite a bit of money by making those workloads run more efficiently and it has allowed us to recover a lot of wasted resources.

                                  What is most valuable?

                                  The most valuable feature is the ability to right-size a workload, based on historical data for that workload.

                                  It also allows us to "sanity-check" the entire infrastructure by getting monthly reports on how everything is performing and where we can make improvements. That's all done automatically, without any administrator involvement.

                                  One issue that I had last year, they've already added. They've put some chargeback functionality into it, which they didn't have before. That was very useful for us.

                                  What needs improvement?

                                  It's a very complex product. It has gotten better over the years, but they still have some work to do. It still requires a lot of time, and some training, to get accustomed to it.

                                  Moving forward, I would like to see some tighter integration with the vSphere Web Client, just so that I don't have to open multiple windows and jump back and forth. We're currently running vSphere 6.7 and there is a lot tighter integration between vROps and vSphere, but it can always be better.

                                  What do I think about the stability of the solution?

                                  I have no problems with the stability. It's always been pretty solid.

                                  What do I think about the scalability of the solution?

                                  I haven't really had any need to scale beyond what we've always had. The last two versions of it, we've gone with the integrated, high-availability built into the product, and that was a welcome change for us. It's even better now not having to have any kind of load-balancer in front of it, so it's very nice.

                                  I did add a couple of remote nodes. I think when we first started using it, that wasn't even possible, so it was nice having that capability. That did help us scale. If our company were to grow, probably through acquisition, which we seem to do a lot, it would be very easy for us to scale the solution.

                                  How are customer service and technical support?

                                  For this product, we have not used technical support in a long time. Probably some four years ago was the last time we used it, which speaks to the stability. We haven't had any problems recently.

                                  Which solution did I use previously and why did I switch?

                                  When I started with my current company, seven years ago, they were using another solution and it was terrible. It didn't give us any of the planning, the change management, any of that stuff that was built into the vROps. To be honest, vROps didn't even exist back then so they pretty much did what they had to do. 

                                  When vROps was offered, it still took us a while to get familiar enough with it to adopt it and, ever since then, we've been happy with what we've been given. 

                                  In terms of actually selecting a vendor, my opinion on what is important has just changed. Our storage vendor is just getting bought out after a period of uncertainty, so I would have to say longevity, first of all; stability. We need to know that they're going to be around tomorrow. Also, somebody that continuously innovates. I did a press release almost 10 years ago for VMware and one of the statements that I made then still holds true. I said, "VMware gives me things that I didn't know I needed, and now I can't live without." I still think that that's the way to judge whether or not they're still giving me what I think they should.

                                  They're constantly giving me things, features that maybe somebody else is asking for. A lot of times, they are things I had never considered before and then I look at them and I say "I have to have that". If I don't look at your product and say, "I have to have that," then I probably won't buy your product because I hate going to ask for money.

                                  How was the initial setup?

                                  The setup is pretty straightforward now. It used to be much more involved and a not very intuitive deployment at all, but now it's really nice.

                                  Which other solutions did I evaluate?

                                  There are other providers out there that will give a similar experience to vROps, but we're comfortable with it. We were being pressured to look at these other things because one of our acquisitions used one of them. They wanted us to come to an agreement on what was best and we didn't like what they were using, so we stuck with vROps. Now they're with vROps, and lucky for them.

                                  What other advice do I have?

                                  You'd want the ease of use to be the primary draw to the product. Somebody who is evaluating vROps - when I didn't know anything about it and I was looking at it for the first time - it is very daunting. It's very complex and very confusing and especially, back then, there wasn't really any good training. I would tell a colleague not to try to do it alone. It's worth the effort, but you need to get help, either from your TAM or from somebody else, a colleague of yours who uses the product. Get some guidance because it's a very difficult product to get into and master on your own.

                                  As good as it is, it's not perfect so I would have to rate it a nine out of 10. I would love to see something that I could turn over to a junior administrator who hasn't had my level of involvement with the product and say, "Here you go," and have it be, from a certain perspective, clear enough and intuitive enough for him to at least start getting some information out of it.

                                  Like I said, it's a very complex product and you can get a lot of stuff out of it and I like that, for myself, but it's hard getting other people involved with it when it takes so long to figure out what's going on. I think that the engineers who created it are on the same page as me. As soon as it opens up, I see a wealth of information. But it's very daunting to somebody who is new to the product.

                                  Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                  SeniorVi7d8e
                                  Senior Virtual Desktop Engineer at Madison Technical College
                                  Real User
                                  Helps us determine our best maintenance times, when to scale things up or down

                                  Pros and Cons

                                  • "Based on those usage patterns, we can determine when our best maintenance times are and when we need to scale things up or down."
                                  • "The one thing that I am always missing is training specific to Horizon. There is no training class you can go to for the Horizon add-on for vROps. I'd like to see specific training for Horizon admins, as opposed to general vSphere admins."
                                  • "They should make it easier to find those granular things that you're always looking for. You're always running into a situation where you want to use the tool to figure out a problem, but the amount of effort needed to delve into vROps and find the exact metric you're looking for is always so difficult."

                                  What is our primary use case?

                                  We primarily use it for monitoring our VDI environment and the performance is okay.

                                  How has it helped my organization?

                                  It improves some of the decisions we make. Based on those usage patterns, we can determine when our best maintenance times are and when we need to scale things up or down.

                                  What is most valuable?

                                  The most valuable feature we get out of it is the actual usage of the virtual desktop:  concurrent logins, when our peaks are, when our low times are. That's our main use of vROps.

                                  Once you find what you're looking for, it is pretty user-friendly. There is just so much information in vROps, the drilling down to find exactly what you are looking for, that's the hard part. But once you find it, it's pretty easy. You can build a dashboard based on whatever information you have found and then, from that dashboard, it's fine.

                                  What needs improvement?

                                  The one thing that I am always missing is training specific to Horizon. There is no training class you can go to for the Horizon add-on for vROps. I'd like to see specific training for Horizon admins, as opposed to general vSphere admins.

                                  What do I think about the stability of the solution?

                                  It seems pretty stable. We've had a few issues as we do upgrades of different products, but other than that it's fairly solid.

                                  How are customer service and technical support?

                                  When we've run into an upgrade of Horizon, or something breaks the agent in the connection servers, then we'll pull in resources. The support is good. They are able to get it resolved. Typically, a problem with vROps is not considered to cause end-users to have downtime or to be a production-down type of thing, so you sometimes have trouble getting somebody right away. But they've been pretty reasonable.

                                  Which solution did I use previously and why did I switch?

                                  Previously, we weren't doing much monitoring at all. vRealize became our monitoring solution for VDI. The usage metrics were the driving force behind purchasing vROps and setting it up and spending the time to learn it.

                                  How was the initial setup?

                                  The initial setup was pretty easy. It's an appliance so the deployment is quite easy. The documentation is excellent.

                                  What was our ROI?

                                  It's very valuable for us. We've since upgraded to the Horizon Enterprise suite, so now it's included with that. It was just another reason to go to Enterprise.

                                  Which other solutions did I evaluate?

                                  We compared a couple of different tools and it really came down to the fact that VMware was giving us a good price for bundling it with our Horizon purchase, at the time. And, at the time, we were doing PCoIP and it was basically the only product that really gave us that insight.

                                  What other advice do I have?

                                  If you're planning to do a Horizon deployment I would definitely recommend vROps. It seems to be the best. In the past, when we were doing PCoIP exclusively, it was the only tool that gave you excellent PCoIP metrics. I assume that that is moving forward as well. For a Horizon deployment, you almost have to have vROps if you want that kind of data.

                                  I rate the solution at eight out of 10. To get it to a 10, I would like to see some training on the Horizon-specific pieces and, somehow, they should make it easier to find those granular things that you're always looking for. You're always running into a situation where you want to use the tool to figure out a problem, but the amount of effort needed to delve into vROps and find the exact metric you're looking for is always so difficult.

                                  Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                  it_user599484
                                  Chief Architect For Virtualization at a financial services firm with 1,001-5,000 employees
                                  Vendor
                                  Troubleshooting with it has enabled us to claim back over-allocated resources

                                  Pros and Cons

                                    • "I'd like to see more of the advanced reporting without having to go to the advanced product and paying the extra price. Canned reports are great, but you shouldn't have to pay for custom reports."

                                    What is our primary use case?

                                    We use it daily for troubleshooting. We use it for charting, for reports. It's an awesome product. The performance is good.

                                    What is most valuable?

                                    The most valuable feature is troubleshooting. When somebody comes and says, "I have slow response," and we say, "Really?" And they say, "Yeah, we want double the CPU and RAM." We can take a look at it and say, "Uh, no. Here's what you're using, and this is what you've allocated. Oh, and by the way, you've over-allocated, are you ready to give some back?" So it's been a great tool for us to reclaim resources.

                                    It's user-friendly. When you click on it, everything is spelled out - as long as you understand the basics of how virtualization, CPU, and memory work. Everything you need when you click on it is right there. You just pick the right thing, and it gives you a report immediately. I think it's very intuitive.

                                    What needs improvement?

                                    I'd like to see more of the advanced reporting without having to go to the advanced product and paying the extra price. Canned reports are great, but you shouldn't have to pay for custom reports.

                                    What do I think about the stability of the solution?

                                    The stability is, for the most part, most of the time, excellent.

                                    What do I think about the scalability of the solution?

                                    In terms of scalability, as far as I'm concerned, the jury's still out on that. There are some small details but we have a call coming up and we're working on it.

                                    How are customer service and technical support?

                                    For the contract that we paid for, technical support was okay. For the service we're used to getting, before we downgraded our service, it was not as good. But that was not on them, that was on us.

                                    Which solution did I use previously and why did I switch?

                                    Unfortunately, we were using vFoglight and that thing was the most complicated solution. You needed to be a rocket scientist to even use it. We were glad to get rid of it after three years, and we've been extremely pleased since we migrated.

                                    The most important criteria, for us, when selecting a vendor are

                                    • reliability
                                    • length of time in the industry
                                    • tech support.

                                    How was the initial setup?

                                    The initial setup was not complex but a little hard.

                                    What was our ROI?

                                    I don't really have the numbers for ROI, but I can tell you it has increased them.

                                    Which other solutions did I evaluate?

                                    We looked at vFoglight again, but it was too difficult. We looked at a product called VMTurbo (Turbonomic), and it didn't really come up to par during the PoC that we went through. We weren't very happy with it.

                                    What other advice do I have?

                                    In terms of advice to colleagues, I would give them examples of reports to prove that what we're saying is true, but the proof is in the pudding.

                                    I rate it a nine out of 10. If it had more advanced features without having to pay for them it would be a 10.

                                    Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                    DS
                                    Lead Senior Systems Engineer at a healthcare company with 1,001-5,000 employees
                                    Real User
                                    Gives us good insight into our EMR platform and alerts us to possible issues

                                    Pros and Cons

                                      • "In some respects, the UI is pretty stale. It has been that way from the beginning. Some easier ways to create custom dashboards for management, versus the tech guys, versus administrators, that would be helpful."

                                      What is our primary use case?

                                      vRealize with vCenter is primarily used to monitor our EMR platform for our hospital, and overall, it gives us good insight into what's happening and alerts us to possible conditions. For the most part, it's pretty much right on target.

                                      How has it helped my organization?

                                      It gives everybody a better sense of the fact that everything is okay. That is really the gist of it. We are using it because it is running our hospital and it is critical care. If certain systems are down, the hospital is down, or surgeries don't happen... It gives everybody a sense of being able to glance at something.

                                      What is most valuable?

                                      The most valuable feature is being able to take a quick glance and to understand the health of it, how that impacts things, and how quickly we should take a look at trying to resolve an issue.

                                      What needs improvement?

                                      In some respects, the UI is pretty stale. It has been that way from the beginning. Some easier ways to create custom dashboards for management, versus the tech guys, versus administrators, that would be helpful.

                                      What do I think about the stability of the solution?

                                      The stability of the product is good now. Initially, we had some issues, and with all new things there is the learning, on both parts, and that took place.

                                      What do I think about the scalability of the solution?

                                      We haven't really scaled it much since we implemented it. It's still pretty much maintaining the same 50 hosts and supporting the hospital very well.

                                      How are customer service and technical support?

                                      Occasionally, we have used technical support. During setup, there were a few little issues. During a couple of upgrades there were a few issues, but for the most part, tech support is very responsive. They haven't been mission-critical issues, like an ESX host being down, but most of the time we have gotten solutions within the same day, and at least contact with somebody very quickly.

                                      Which solution did I use previously and why did I switch?

                                      The EMR provider that we went with, it was pretty much a strong recommendation for their default build that we go with vROps. It was really a no-brainer when we looked into the cost that it added to what was already a multi-million dollar project. It was a small investment at that time.

                                      How was the initial setup?

                                      I now find it to be user-friendly but initially it wasn't. It was just an entirely different look and feel, so we had to break our habits from previous environments. A lot of the monitoring that we've done was with SolarWinds, which is entirely different. But even inside of VMware, with the C# Client and things like that, as we moved into using VRealize with 6.0, it was how the badges worked, how the color stratifications worked and the like. It took a long time to get comfortable glancing at it, and then educating management on their dashboards.

                                      What was our ROI?

                                      To be honest, ROI wasn't a tremendous factor because, the way we buy things, it was next to nothing for the initial purchase, and then a little bit of maintenance each year. The ROI was very quick on the product. This solution was also a requirement by the EMR provider too. It's nothing that we've regretted, it has definitely added an exposure that we wouldn't have had without it.

                                      What other advice do I have?

                                      I would give it a thumbs up. I'm not certain there are too many solutions that integrate on the level it does with the data that it does. As I mentioned, our previous implementation, or previous corporate solution, was SolarWinds, and it just interfaces differently, and the data is not the same. This is the easiest way.

                                      I rate it at about eight out of 10. That's primarily because there are always improvements. Technically, I don't see anything wrong that would drag it down quite a bit. I would like it to have a little more responsiveness. I know we are not running the latest vCenter environment that it's integrated with, but there are times that some of the data lags and sometimes the screens will somewhat freeze for a little bit, to repopulate. But that is really the biggest inconvenience that we've seen with it.

                                      Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                      JH
                                      Senior Systems Engineer at a financial services firm with 1,001-5,000 employees
                                      Real User
                                      Reduces our troubleshooting time and helps determine when to expand capacity

                                      Pros and Cons

                                      • "Scalability is relatively simple. You just spin up a new appliance and you either add it to an existing vROps manager or you can create a new environment. You can forward statistics. If I have multiple data centers, I can spin up remote nodes and send our information back to our primary one."
                                      • "It gives us a pane of glass to troubleshoot all our VMware technologies in one place."
                                      • "I would like to find a tool that is a single pane of glass for everything. The endpoint operations agent doesn't really do much when you install it on an endpoint - for example, on a Windows Server or a Linux server. You don't really get any beneficial information at the OS level from VMware tools."

                                      What is our primary use case?

                                      We use it for monitoring and maintenance of VMware environments.

                                      How has it helped my organization?

                                      It provides easier troubleshooting. Especially on the Horizon side of things, it helps us to troubleshoot if there are CPU issues or memory issues in the environment. It has resulted in shorter times for troubleshooting issues. It's easier to isolate an issue, especially things like bad neighbors. It helps me determine whether a host is having an issue. Suppose I'm troubleshooting a VM that's having an issue. I may actually find out that it's not that VM but it's a set of VMs that are encountering a bad-neighbor situation.

                                      It also helps us determine whether or not we need to expand capacity, add more user licenses, etc. It helps us in capacity planning, in deciding when we need to introduce new hardware.

                                      What is most valuable?

                                      • Capacity planning
                                      • Project management
                                      • Troubleshooting

                                      It gives us a pane of glass to troubleshoot all our VMware technologies in one place. Also, we haven't gotten into any of the automation yet, but a lot of the automation tools show promise of automating with vROps.

                                      It's also user-friendly. It's a lot easier than the older versions. It has the multiple categories when you log in. It's a lot cleaner and easier to find solutions to what you're looking for.

                                      What needs improvement?

                                      I would like to see an improvement in the cost features, and by that, I mean the chargeback functions, because my company won't go all the way into vRA for the automation piece. We're looking at different tools for automation. If they could find some way to incorporate that, it's the primary thing that I would look for right now.

                                      Also, I would like to find a tool that is a single pane of glass for everything. The endpoint operations agent doesn't really do much when you install it on an endpoint - for example, on a Windows Server or a Linux server. You don't really get any beneficial information at the OS level from VMware tools. That's something that I would like to see.

                                      For how long have I used the solution?

                                      One to three years.

                                      What do I think about the stability of the solution?

                                      The stability is good. There are some issues, at least from my end, when it runs out of space. I don't know that I necessarily get notifications. Some of it is that I don't check the Health tab as often as I should. But it has run out of space once or twice and shut off. When that happens I have to manually add space to it.

                                      What do I think about the scalability of the solution?

                                      Scalability is relatively simple. You just spin up a new appliance and you either add it to an existing vROps manager or you can create a new environment. You can forward statistics. If I have multiple data centers, I can spin up remote nodes and send our information back to our primary one. So the scalability is good.

                                      How is customer service and technical support?

                                      Technical support has been hit or miss. We're a BCS customer and it's a struggle at times. Sometimes it's difficult to get support on the phone, sometimes it's a lack of resources issue, sometimes they'll still send it to a tier-1 person when it's a tier-3 issue.

                                      Which other solutions did I evaluate?

                                      We've looked at other solutions but we stick with the vRealize Operations mainly for the usability and the integration with VMware.

                                      What other advice do I have?

                                      I rate this solution an eight out of 10. What would make it a 10 are improved features for the endpoint operations agent and the ability to more easily monitor solutions other than just VMware. We have a mixed environment that includes VMware, some oVirt and KVM, and some other things. The main goal of our management is a single pane of glass, if possible, and that is something that I would like to see.

                                      Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                      DW
                                      Systems Engineer at 14 West
                                      Real User
                                      Alerts us on VM performance, capacity utilization, before problems become bigger

                                      What is our primary use case?

                                      We use it as a monitoring tool for our environment, it alerts us on the VM performance, capacity utilization. We also use a bit of the trending tool that it has.

                                      How has it helped my organization?

                                      It automatically alerts us to issues so we can spend time on troubleshooting other things, or even in innovation. We're not having to dig as deep into the internal environment each day.

                                      What is most valuable?

                                      It's proactive and alerts us on things before they could potentially become a bigger problem. We don't have to be handling problems reactively. It lets us keep our eyes and ears on other things.

                                      What needs improvement?

                                      One of my biggest complaints is that I wish there was a better, consolidated dashboard on the landing page when you first log in. You have to fine tune it and customize it a bit more than I'd like. I don't know if it's hard for them to determine what people generally want to see on a home dashboard screen, but it could be improved.

                                      What do I think about the stability of the solution?

                                      It works.

                                      What do I think about the scalability of the solution?

                                      I guess that the scalability is fine. We haven't run into any issues with it.

                                      How are customer service and technical support?

                                      We have reached out to VMware tech support on particular issues with vROps. The support has been fine.

                                      Which solution did I use previously and why did I switch?

                                      We had actually tried a few of the third-party VM monitoring solutions and we figured that since we already had the licensing and had paid for this product, we would start using it instead. We found that it actually accomplished what we needed out of a monitoring product.

                                      Which other solutions did I evaluate?

                                      We tried Veeam ONE and one other whose name I can't recall.

                                      What other advice do I have?

                                      Among the most important criteria when selecting a vendor is money, that is definitely a big factor; but also their dependability or their reputation. We need to know that the product is going to do what we're looking for it to do. We're a small shop, so we have a lot of work to go around. We want the product to do what they say it will do.

                                      Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                      George Dimov
                                      Platform Engineering Manager at a financial services firm with 501-1,000 employees
                                      Real User
                                      Provides us with visibility into our environment, helps with capacity planning

                                      Pros and Cons

                                        • "Sometimes what a customer sees as a need for improvement could be incorrect sizing or a result of a specific deployment. So usually, the things we want are a more frequent sampling of the various metrics and the like."

                                        What is our primary use case?

                                        We have heavily invested in VMware technology. We're running vSphere, we're running other products, and obviously, we need visibility into our environment.

                                        What is most valuable?

                                        VMWare is quite good at following customer needs. We are working closely with our TAM so whenever we've had something that we want out of the product, around capacity planning, for example, they tend to be a good conduit getting our needs into VMware.

                                        What needs improvement?

                                        Sometimes what a customer sees as a need for improvement could be incorrect sizing or a result of a specific deployment. So usually, the things we want are a more frequent sampling of the various metrics and the like.

                                        For how long have I used the solution?

                                        One to three years.

                                        How is customer service and technical support?

                                        In terms of VMware support, VMware has been, to some extent, a victim of its own success. But in general, they've been always very helpful. It's always good to have the TAMs to get the support, even when they're overwhelmed with requests.

                                        Which other solutions did I evaluate?

                                        We've explored a number of products. We've used SolarWinds and their VMWare add-ons. But to be able to actually see what our infrastructure does, vRealize Operations Manager has been the closest match as part of our Enterprise agreement. We are licensed for the Blue Medora Advanced Suite which is like an add-on to vRealize Operations Manager. That gives us the visibility into our Cisco and HPE equipment. It's a natural choice.

                                        What other advice do I have?

                                        I would recommend this solution to a colleague if they have a VMware shop and need something to provide visibility in their environment.

                                        I would definitely give it around a nine out of 10 because sometimes, in terms of the user experience, people find stuff difficult to use. But obviously, the more dashboards you create that are relevant to you, the better it will be.

                                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                        CP
                                        Manager, Sever Storage at Trinity Health Of New Engineerland
                                        Real User
                                        Gives us a single pane of glass for DRS and SRM policies as well as alerts on CPU, memory, and disk I/O

                                        Pros and Cons

                                        • "You take all of vCenter's built-in items and you've got one pane of glass for the policies: DRS policies, SRM policies, all of those things work well with VROps."
                                        • "We're on the 6.0 version, so it does lack a little bit of that intuitiveness. You have to have some experience with VMware to get around inside of it."

                                        What is our primary use case?

                                        We're trying to use it for automation purposes, the automation of the process of consolidating hardware. We've had it installed for about 18 months and there's so much more we know it can do, but it's doing everything we know how to do with it right now.

                                        How has it helped my organization?

                                        The new features in v6.7 are going to bring a lot of our use case to fruition for us. Right now, we just don't have enough insider training to make that a reality. That was one of the reasons for coming here, to VMworld 2018: To improve our knowledge and figure out exactly what we could do with it. The sky's the limit now. Everything I see in 6.7, we're so looking forward to using it.

                                        There was a course today on optimization and it was absolutely fantastic because everything that we want to do, using tags for SQL licenses and optimizing the hosts; for tiering - we have tier-1 servers, tier-2 servers, and test - so to be able to organize those and keep them on the host that they're supposed to be on, goes a long way. We have a very, I won't say untrained staff, but a young staff and to automate this process so that they can't make the mistakes - or if they make a mistake - it goes a long way towards helping with that.

                                        What we've taken from VMworld is going to help us to push it to the next level.

                                        We can also see things happening before the users do, which is huge. There's nothing worse than getting 50 tickets from the user community and you didn't even know that something was going on. If we start getting the alerts because we've got SLAs and the like on CPU and memory and disk I/O, those are already in place. Now, we know before the users.

                                        What is most valuable?

                                        Its most valuable features are the automation and the preventive nature that's built into it. For example, for the younger techs who are doing things in vCenter, you can change their security so they can only do certain things, but that doesn't negate them from migrating a production server into test, while keeping them from doing something that they just shouldn't do, storage-wise or CPU-wise. We all make that mistake of, "Oh, I'm going to just give this server 20 CPU," and then all of a sudden you have no resources on your host. This prevents that.

                                        You put the rules in place. You take all of vCenter's built-in items and you've got one pane of glass for the policies: DRS policies, SRM policies, all of those things work well with vROps.

                                        What needs improvement?

                                        We're on the 6.0 version, so it does lack a little bit of that intuitiveness. You have to have some experience with VMware to get around inside of it. That's one of the reasons that I've loved what I've seen so far with 6.7. We've already downloaded the installation remotely and we're just waiting to get back home so that we can actually do our upgrade. That's the first thing we're doing Monday is upgrading to 6.7.

                                        For how long have I used the solution?

                                        One to three years.

                                        What do I think about the stability of the solution?

                                        Stability - never an issue. We haven't had any problems at all.

                                        What do I think about the scalability of the solution?

                                        Regarding scalability, it has done everything for us. Our first install of operations was with about 20 blades and we're now up over 100. It has grown with us. We add licenses, it takes on the new logs and everything else that it needs to. We can go in within a couple days and we already see the benefits of adding those additional hosts. The user interface shows us the information we want to see from them in the dashboards.

                                        How are customer service and technical support?

                                        We have not used vROps technical support, but VMware support has been top-notch. Any time we call, they take care of it. They take ownership, which is great.

                                        Which solution did I use previously and why did I switch?

                                        We didn't have anything in place, we were just vCenter. But with vCenter, you don't get the alarms and alerts in an intuitive fashion and you don't have the organization that you have with vROps. It goes a long way with that one pane of glass.

                                        What was our ROI?

                                        It has provided us some cost savings for the high-capacity and our ability to manage that. We haven't seen the benefits for the users because we don't have enough experience yet. And I think that's what 6.7 is going to allow us to take to the next level.

                                        Across all of our clusters from test through tier-1 and tier-2, we were way over-provisioned. We weren't taking on the features of over-committing and things along those lines, so I went from 45 blades or 45 hosts, down to 35, and I was able to just shut the other 10 off. When it came time for a hardware refresh, I no longer needed those 10, I no longer needed to get support on those 10. Ten blades at $20,000 a piece, that's a $200,000 savings. In its simplest form, that's huge, especially in the healthcare industry, where they're constantly chopping our budgets. So that $200,000 in the course of 18 months helped me.

                                        What other advice do I have?

                                        Install and do an evaluation and you'll be looking for licensing within a few days of your installation. It won't take the whole 30 days to figure it out.

                                        My rating of eight out of 10 is strictly the result of my own experience with version 6.0. If I had to do rate version 6.7 - and I don't even have it installed - I would probably give it a 10.

                                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                        WE
                                        Director Of Infrastructure Services at Yavapai College
                                        Real User
                                        Monitoring alerts eliminates downtime caused by machines running out of resources

                                        Pros and Cons

                                        • "It does exactly what I program it to do at this point, which is to tell me if I've got machines running out of disk space or over-utilizing CPU or memory. The monitoring component of it is the most valuable feature."
                                        • "vRealize looks at your data over time, at the performance of the machine over time. It can make assessments of the machine's health, based on that, for example, if there are sudden changes... we actually found a machine that had been compromised because it started doing a lot more work after hours and at weird hours."
                                        • "User-friendly? It could probably use a little work there. It is something of a beast. There's a lot that it can do and getting in there and getting everything working the way you want it to can be challenging."

                                        What is our primary use case?

                                        We use it for monitoring our VMs and our data storage.

                                        How has it helped my organization?

                                        It has certainly saved me from problematic phone calls from people like VPs in my company saying, "Hey, this service is down," because we know in advance when we are running low on disk space. It preemptively alerts us and we can go in and fix the issue. That is what I really wanted from it.

                                        We would get calls a lot. We'd have servers that would suddenly start chewing up a ton of resources and storage and then, when they would run out, everything would stop. I would get that phone call at 2 am: "Why is this down?" and I would have to dig through and look. It's gotten rid of that part of it.

                                        It is also helpful how vRealize looks at your data over time, at the performance of the machine over time. It can make assessments of the machine's health, based on that, for example, if there are sudden changes. That's helpful to look at because we've been able to see, on occasion, where machines suddenly start doing things that they weren't doing.

                                        Sadly, we actually found a machine that had been compromised because it started doing a lot more work after hours and at weird hours. Apparently, somebody was using us for Bitcoin farming. It was helpful in that regard. That is another return on investment because I wasn't expecting to be able to do things like that.

                                        What is most valuable?

                                        It does exactly what I program it to do at this point, which is to tell me if I've got machines running out of disk space or over-utilizing CPU or memory. The monitoring component of it is the most valuable feature.

                                        What needs improvement?

                                        Intuitive? Probably. User-friendly? It could probably use a little work there. It is something of a beast. There's a lot that it can do but getting in there and getting everything working the way you want it to can be challenging. You have to dedicate more time than I've given to it.

                                        For how long have I used the solution?

                                        One to three years.

                                        What do I think about the stability of the solution?

                                        It seems very stable. I haven't had any issues with the server going down. It's been pretty much hands-off. I set it up three years ago when we got it and it's still emailing me today, without any interference on my part. I probably need to go back and upgrade it.

                                        What do I think about the scalability of the solution?

                                        It is pretty scalable. We really haven't gotten into building it out. We have a fairly small operation as far as VMware goes.

                                        Which solution did I use previously and why did I switch?

                                        We really weren't using anything before. We tinkered around with some third-party products. Then I came to one of the VMworld conferences a few years back, and they were talking about - it was called something else before, like vCOPs, vCenter Operations. I sat through a spiel on that and realized it called out 90 percent of the things that I needed to know about and that I was getting calls on.

                                        How was the initial setup?

                                        The initial installation was very easy, straightforward. Getting it to do the three things that I wanted it to do, in terms of emailing for those specific metrics, that was very easy to do. Beyond that, when I started looking at some other things it can do, it gets very complex very fast. There is a lot more to it.

                                        What was our ROI?

                                        The ROI certainly is apparent with the downtime being eliminated. As a college, if any of our critical systems go down, students can't register for classes, students can't get in and do things, and that means lost productivity for a lot of people - not just me at 2 am fixing something, or one of my guys fixing it.

                                        Which other solutions did I evaluate?

                                        We used ManageEngine, but that was more looking at the Windows side of things. I can't remember any of the others we looked at.

                                        What other advice do I have?

                                        I would definitely suggest to colleagues that they use this solution. I would encourage them to take a training class on it so they can get more out of it, get their money's worth.

                                        I rated it an eight out of 10. I like it. I think it could be a 10. There are things I'm not doing in there, so any difference between my score and a 10 is probably my own fault for not utilizing it fully.

                                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                        Aashish
                                        Principal Technical Consultant at Fujitsu Consulting India
                                        MSP
                                        Top 10
                                        Provides optimization recommendations for data centers, cluster workload migrations, and vSAN

                                        Pros and Cons

                                        • "It provides optimization recommendations for data centers, cluster workload migrations, and vSAN."
                                        • "They should improve the vROps Federation Management Pack, so each customer can create a single pane of glass for multiple sites of vROps."

                                        What is our primary use case?

                                        I use vRealize Operations to do integrations with Log Insight, vSAN, NSX, and vCloud Director (vCD).

                                        I have used it to pull recommendations for our data center or cluster and load balancer, then apply them.

                                        How has it helped my organization?

                                        It provides variety of management packs. It also supports the latest version of vCD, NSX, and vSAN.

                                        What is most valuable?

                                        I have found the recommendation tool extremely helpful.

                                        It provides optimization recommendations for data centers, cluster workload migrations, and vSAN.

                                        What needs improvement?

                                        They should improve the vROps Federation Management Pack, so each customer can create a single pane of glass for multiple sites of vROps.

                                        For how long have I used the solution?

                                        Less than one year.

                                        What do I think about the scalability of the solution?

                                        I did not encounter issues with scalability.

                                        Which solution did I use previously and why did I switch?

                                        I used GroundWork before switching to vRealize Operations. I had a bad experience with GroundWork's support while doing software integration with its latest version.

                                        What was our ROI?

                                        vRealize Operations has proved to be a cost effective solution for our big environment.

                                        Which other solutions did I evaluate?

                                        I checked the integration capability with tools like JIRA and ServiceNow.

                                        What other advice do I have?

                                        I recommend vRealize Operations for bigger work environments. It is a very helpful tool compared to others.

                                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                        CB
                                        Database Systems Admin at a healthcare company with 1,001-5,000 employees
                                        Real User
                                        Monitors not only my vSphere environment but my Epic medical solution as well

                                        Pros and Cons

                                        • "It enables me to anticipate our system needs, to be able to know if a host is overloaded, to be able to move things off of it... vROps has really helped us focus in on where the trouble spots are, to be able to alleviate those problems before they even become problems, so it's great."
                                        • "If you use the vCenter stuff, it's okay... but vROps actually gives you more realistic numbers."

                                          What is our primary use case?

                                          In my previous organization, the basic utilization was to monitor our systems, to do a better job than just performance counters were showing within vSphere.

                                          It was a medical institution and we had implemented a solution called Epic. Epic is a big medical system for things like admitting, billing, patient documentation, etc. It's massive. vROps has a plug-in that actually monitors Epic systems.

                                          In my current organization, it has been performing really well. My current job is also medical and we are going to be using it for the same purposes: Not only monitoring hardware, we're also going to be using it to monitor Epic.

                                          How has it helped my organization?

                                          vROps not only monitored my vSphere environment, it was actually able to monitor into my Epic environment, to make sure that all of my transactions and all of the ins and outs of that system were working properly. vROps became a focus of how we monitored and managed the system.

                                          It enables me to anticipate our system needs, to be able to know if a host is overloaded, to be able to move things off of it. In my case, it's medical. This is something that could be considered life or death. It's critical that my clinical people have access to the resources that they need to accomplish their jobs. It's a 24-hour-a-day, seven-day-a-week job and vROps has really helped us focus in on where the trouble spots are, to be able to alleviate those problems before they even become problems, so it's great.

                                          It has reduced time to troubleshoot issues, improved the quality of service to users, and provided cost savings through higher capacity utilization.

                                          What is most valuable?

                                          Being able to get the proper performance counters was the biggest deal. If you use the vCenter stuff, it's okay when you get the information out of the performance counters there, but vROps actually gives you more realistic numbers.

                                          What needs improvement?

                                          Between the previous version and this one, they should keep going with the improvements in how intuitive it is, streamline it more, and keep going with that notion.

                                          If possible, for the medical industry, I would like to see it work with Epic, being able to focus in on Epic during the installation and have it move right into the Epic role. That would be great.

                                          What do I think about the stability of the solution?

                                          Stability has gotten better over time. In general, we haven't had any downtime.

                                          What do I think about the scalability of the solution?

                                          I've never had to scale it up. What we did was we set up high-availability and we added failover ability to keep it going, to keep it continuously operational. So as far scaling, we haven't had the need to do that.

                                          I can see vROps meeting our needs, going forward, for the next five to 10 years.

                                          Which solution did I use previously and why did I switch?

                                          It was something that we tried out and then it became our solution. It evolved on us and became something that we could mold to our environment.

                                          In this case, what made us look at it was its involvement with Epic, having that plugin for it. That's what originally got us going. Epic is an investment, it's huge. So to have something that could bring those components to the forefront, to show you if there are any problem spots, was worthwhile.

                                          How was the initial setup?

                                          The latest version of it has been a much easier installation. The previous version I had installed needed a lot of resources, a lot of time to sit and mold it. The new one, not so much. It's been a much easier installation.

                                          We didn't work with VMware to install it. That's how intuitive it is now. You simply download it and install it. There is obviously some molding that needs to happen with it, but the installation on this current version is much more intuitive and much easier than the previous ones. They've definitely made some improvements. It's pretty straightforward.

                                          What's my experience with pricing, setup cost, and licensing?

                                          It's priced competitively.

                                          Which other solutions did I evaluate?

                                          Epic actually has its own product to monitor itself. It wasn't until vROps revealed that it had this, and we could see how it operated, that it came to the forefront. So we really didn't focus in on anything else.

                                          What other advice do I have?

                                          Work with your VMware TAM, work with your VMware support group to get it installed the first go-round, get used to it. Definitely do a PoC, don't just try to roll it into production. Assess it first.

                                          Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                          WA
                                          Senior Application Engineer at a healthcare company with 10,001+ employees
                                          Real User
                                          Saves us significant time in terms of both coding and provisioning

                                          Pros and Cons

                                          • "Right now I'm working with a lot of other products. We're in the process of flushing out our old HPE system and moving everything over. A lot of the automation that we do, and emailing, sending out customer notices, we've been able to take that over from the HPE Operations Orchestration, and the old stack, and automate it into vRO very quickly."
                                          • "I get in to code whatever I need and then get out. So perhaps they could support different coding languages. I know that JavaScript is their primary "cash cow" but I'd like to see c#, personally. I'd like to see different capabilities for adding code."

                                          How has it helped my organization?

                                          It is faster than HPE Operations Orchestration. I also think that it is comparatively easier to program.

                                          For us, it's predominately a back-end system so I don't expect to see that much in terms of cost savings, with respect to end-users. But I think that there will be a huge saving in terms of time. With HPEOO we're talking 45 minutes, at least, for provisioning of a VDI. For the VMware stack, with vRA and vRO, we've cut that down to about 12 minutes.

                                          What is most valuable?

                                          I definitely love the feature richness and the ability to cross over any platform that I need. Right now I'm working with a lot of other products. We're in the process of flushing out our old HPE system and moving everything over. A lot of the automation that we do, and emailing, sending out customer notices, we've been able to take that over from the HPE Operations Orchestration, and the old stack, and automate it into vRO very quickly.

                                          It was user-friendly after training. There is a lot to it.

                                          Also, integration seems to seamless, as far as I know.

                                          What needs improvement?

                                          I get in to code whatever I need and then get out. So perhaps they could support different coding languages. I know that JavaScript is their primary "cash cow" but I'd like to see c#, personally. I'd like to see different capabilities for adding code.

                                          What do I think about the stability of the solution?

                                          So far it hasn't failed us. Once in a great while it will crash, but it's just a restart of the system and it's good to go.

                                          What do I think about the scalability of the solution?

                                          It seems to be as scalable as we need it to be.

                                          How are customer service and technical support?

                                          Technical support is very good.

                                          Which solution did I use previously and why did I switch?

                                          We chose to move from HPE to VMware because the HPE was end-of-life. We were looking for a new product that was easier to use.

                                          Also, it is a matter of the length of time it takes to get done what you want to do within the product. In order to get down to where I'm able to actually code script into HPEOO takes well over 10 minutes, just to get to that point. The library within our Dev environment was just massive and crawled. Whenever it would try to do callbacks, with HPEOO, it would have to go back to the server. Callbacks took forever. It was clear that the solution just did not want to work the way that we needed it to work.

                                          What other advice do I have?

                                          After training, it is worth the effort.

                                          Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                          CO
                                          System Administrator at a comms service provider with 10,001+ employees
                                          Real User
                                          Trending reporting gives us insight into memory and CPU utilization across our envirnoment

                                          Pros and Cons

                                          • "I like the monitoring aspect. One of the biggest things in our environment is being able to see what the entire vCenter environment looks like. The health status, being able to determine when we're having issues with resources, utilization, memory, or CPU."
                                          • "One thing I mentioned when speaking with the engineers is that we'd like to get more granular reporting. We'd like to see more real-time reporting on the application-process level. Right now, we don't get that. For example, if I have a VM that's spiking up on memory or CPU, I can't really drill down to the application level and say, "Hey, I have IE that's spiking due to the user's streaming of video and that's affecting their entire session." vROps doesn't do that."

                                          What is our primary use case?

                                          We mainly we do a lot of reporting, trending reporting, with vROps, monitoring on a day-to-day basis.

                                          How has it helped my organization?

                                          The biggest improvement it has brought to our organization is the way we do our utilization trending reporting. One of the biggest challenges we had, when we deployed to our call centers, was that we never had that visibility in terms of trending reporting. How does the environment work? How do we look at resource utilization, memory, CPU? How do we look at round-trip latency when our users are connected to our VM? It has given us more insight into how we run our entire environment.

                                          Also, being able to see a problem prior to the end-user experiencing it allows us to resolve it prior to it impacting the end-user.

                                          Finally, it has helped us to reduce our troubleshooting time and improve quality of service. We've definitely come a long way. With every new release - we just recently moved over to Horizon 7.4 - vROps has really helped us monitor the environment, troubleshoot, and see how it's performing.

                                          What is most valuable?

                                          I like the monitoring aspect. One of the biggest things in our environment is being able to see what the entire vCenter environment looks like. The health status, being able to determine when we're having issues with resources, utilization, memory, or CPU.

                                          It is also very user-friendly. We have gotten to the level where we're utilizing dashboards that we're able to customize for our needs, as opposed to their being out-of-the-box dashboards. So it's very intuitive.

                                          What needs improvement?

                                          One thing I mentioned when speaking with the engineers is that we'd like to get more granular reporting. We'd like to see more real-time reporting on the application-process level. Right now, we don't get that. For example, if I have a VM that's spiking up on memory or CPU, I can't really drill down to the application level and say, "Hey, I have IE that's spiking due to the user's streaming of video and that's affecting their entire session." vROps doesn't do that. The engineers tell me there are a couple of other tools that we will be able to utilize. But hopefully, that is something that could be packaged together, contained within vROps, as opposed to having us to go to a third-party.

                                          How is customer service and technical support?

                                          We use VMware support all the time. It's very good. We have a TAM who is very engaged. We typically get very good response from the support team. We can call them, we can go online, we can submit the request, and everything is done.

                                          How was the initial setup?

                                          The initial setup was really straightforward. One of the biggest things that our TAM did was make it a simple process. 

                                          What other advice do I have?

                                          The biggest piece of advice is definitely to learn your environment, know your metrics and, prior to implementing, have a baseline of where you'd like to be. That way, when you implement it, it's easier to measure based on your metrics, as opposed to trying and figure it out later on.

                                          I rate vROps a 10 out of 10. We've definitely seen the advantages of utilizing vROps. There's tons of stuff that we're not really utilizing through vROps that I think would help an environment.

                                          Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                          RR
                                          VMware engineer at a healthcare company with 1,001-5,000 employees
                                          Real User
                                          We can detect when a host is getting hit by a lot of VMs, and react as needed

                                          Pros and Cons

                                          • "We can detect when, for example, one host is getting hit by a lot of VMs and we can take care of that host. It enables us to add more memory, more CPU, or maybe we just replace the host."
                                          • "It's a little bit scattered. I have to go through a lot of steps to get everything in one place. I would like it that if you click on one cluster, you get all the information from the host, VMs, whatever is there. Sometimes I have to go to different places to get the information."

                                          What is our primary use case?

                                          We use it to monitor old ESXi's, the storage, the vCenters, the Brokers, to see if they have enough memory, CPU; to make sure they're not overloading the network.

                                          How has it helped my organization?

                                          We can detect when a host is getting hit by a lot of VMs and we can take care of that host. We can add more memory, more CPU, or maybe we just replace the host.

                                          What is most valuable?

                                          It helps us to monitor the virtual environment. It is also easy to use. We have a monitor with vROps right there. We can see what is going on. Any activity is going to pop up right on the monitor.

                                          What needs improvement?

                                          It's a little bit scattered. I have to go through a lot of steps to get everything in one place. I would like it that if you click on one cluster, you get all the information from the host, VMs, whatever is there. Sometimes I have to go to different places to get the information.

                                          What do I think about the stability of the solution?

                                          The stability is good. It's fine. I don't have any problems.

                                          How is customer service and technical support?

                                          We use technical support, but not that much. They're really helpful. Sometimes you get people who don't know what they're saying, but in general, it's good.

                                          What's my experience with pricing, setup cost, and licensing?

                                          Whenever a new product comes, the licenses are renewed automatically.

                                          What other advice do I have?

                                          Get it. It's the best.

                                          No problems. It's a great product. I love it.

                                          Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                          SS
                                          Analyst at a comms service provider with 10,001+ employees
                                          Real User
                                          It's a great tool for monitoring and tracking data

                                          Pros and Cons

                                          • "It's a great tool for monitoring and tracking data of our entire environment."
                                          • "I would like to see more features, especially in the way of Flash to HTML5."

                                          What is our primary use case?

                                          It moves our projects faster. We also use it for alarms.

                                          How has it helped my organization?

                                          It is user-friendly and intuitive. The mix of analytics and automatization is good.

                                          It has reduced time, troubleshooting issues, and improved the quality of our service. When I need to increase CPUs and VMs, it speeds up operations management.

                                          What is most valuable?

                                          • It's a great tool for monitoring and tracking data of our entire environment.
                                          • It projects costs and growth of VMs.
                                          • The UI on the latest release is cool.

                                          What needs improvement?

                                          I would like to see more features, especially in the way of Flash to HTML5.

                                          What do I think about the stability of the solution?

                                          We have had no issues with stability.

                                          What do I think about the scalability of the solution?

                                          We have been able to scale.

                                          How is customer service and technical support?

                                          Technical support has been helpful when we contacted them.

                                          How was the initial setup?

                                          It is simple: Deploy WVF file, put in an IP address, and go live.

                                          What's my experience with pricing, setup cost, and licensing?

                                          We got vROps because it was integrated in the platform.

                                          What other advice do I have?

                                          We will be implementing NSX next month.

                                          Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                          DB
                                          Blogger at a healthcare company with 5,001-10,000 employees
                                          Real User
                                          Analytics help us rightsize VMs, and it gives us one place to look when troubleshooting

                                          Pros and Cons

                                          • "It has also definitely reduced the time to troubleshoot issues. The fact that it gives us that single pane of glass to look for stuff, that's the first stop whenever we start troubleshooting."
                                          • "We like the analytics that it does. We can rightsize VMs and look for zombie VMs that are consuming resources but aren't really being used... Predictive DRS has been a great value-added feature for us as well."
                                          • "I would like to see multi-cloud support. It would be nice to see analytics not only on-prem but on VMWare Cloud on AWS. I think that's in the roadmap."
                                          • "More HTML 5 would also be good. I wish vSphere Client would mirror it. I wish they announced it on day one of 6.7."

                                          What is our primary use case?

                                          We mainly use it for analytics, to get insight into what they're doing, to go above and beyond what vCenter does and into actual time-based analytics.

                                          How has it helped my organization?

                                          We went through a zombie and rightsizing exercise, we skimmed the surface to get the low-hanging fruit. That was the latest good example of how it has improved our organization.

                                          It has also definitely reduced the time to troubleshoot issues. The fact that it gives us that single pane of glass to look for stuff, that's the first stop whenever we start troubleshooting.

                                          What is most valuable?

                                          We like the analytics that it does. We can rightsize VMs and look for zombie VMs that are consuming resources but aren't really being used. It's been a great product. Predictive DRS has been a great value-added feature for us as well.

                                          And with the newest updates, with HTML 5, they made it a lot simpler to deploy and to use, so it's definitely intuitive and user-friendly. In particular, I like the Unity UI. That is fantastic. There are a lot of colors, everybody loves colors.

                                          What needs improvement?

                                          I would like to see multi-cloud support. It would be nice to see analytics not only on-prem but on VMWare Cloud on AWS. I think that's in the roadmap. They should just keep growing it.

                                          More HTML 5 would also be good. I wish vSphere Client would mirror it. I wish they announced it on day one of 6.7. HTML 5 is good. I miss the thick client, but I'm conforming.

                                          For how long have I used the solution?

                                          One to three years.

                                          What do I think about the stability of the solution?

                                          The stability is great. We haven't had any major problems stability-wise. It just works.

                                          What do I think about the scalability of the solution?

                                          It scales up to what we have. We have around 65 - 70 hosts that it monitors, and around 2,000 VMs. So it works for us and we can continue to grow and it will keep supporting us.

                                          How are customer service and technical support?

                                          Regarding technical support, it all depends on who you get. When you call into tier-one, you have to deal with them to get to tier-two and three, so it depends on who you get the first time.

                                          Which solution did I use previously and why did I switch?

                                          We didn't really have anything before, we were just relying on vCenter. So we needed something. When we did our PoC bakeoff, we liked vROps the best.

                                          The most important criteria we look for in a vendor are

                                          • scalability
                                          • cost
                                          • performance. 

                                          It's really a total-package thing. Cost, performance, scalability, and does it do what we want it to do? Does it fit into our ecosystem, our portfolio? There are a lot of variables there.

                                          What was our ROI?

                                          We do see an ROI. The rightsize exercise, if we get more aggressive on that, we could actually pay for vRO by rightsizing the VMs. There's definitely an ROI there.

                                          What's my experience with pricing, setup cost, and licensing?

                                          Pricing could always be cheaper, but it's acceptable.

                                          Which other solutions did I evaluate?

                                          We have looked at several different things. We looked at VMTurbo - Turbonomic is what they're called now. We did SolarWinds. We looked at Virtualization Manager because we already have an ELA, so we were just able to add it on to our ELA. But I like keeping everything in the VMware ecosystem. I'm very happy with our choice.

                                          What other advice do I have?

                                          Pluralsight is a good start, to get an overview of it. Research it, PoC it, stick it out, have it monitor production for a couple of weeks and see what kind of results you get.

                                          Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                          RB
                                          Specialist Virtualization at a hospitality company with 10,001+ employees
                                          Real User
                                          Brings virtualization and compute together in one interface so we can correlate data between them

                                          Pros and Cons

                                          • "What we do, as a whole for our group... is storage virtualization and the compute side. This product brings all those pieces into one interface and now we can actually correlate data between them."
                                          • "I'd like to see more out-of-the-box dashboards and less customizing of the environment. The interface could be more streamlined. There are still a lot of old dashboards versus the new UI dashboards."

                                          What is our primary use case?

                                          We use it to monitor our virtualized infrastructure.

                                          How has it helped my organization?

                                          So far we're still in the early stages of using it. We've had it in place for about six months but have only been actively pursuing it for about a month. However, it's giving us better ideas about how to be more proactive in our monitoring, rather than being reactive to issues when they arise.

                                          Before we had this in place, typically an issue would arise and we would have no concrete proof as to why it happened or what happened. Now we can go back and look, historically, and see how it performed previous to the event, and then after the event, and where that correlation to other objects actually existed.

                                          We've used it a number of times now when we've had major events occur.

                                          What is most valuable?

                                          It provides insights that we otherwise wouldn't have.

                                          It is intuitive.

                                          What needs improvement?

                                          I'd like to see more out-of-the-box dashboards and less customizing of the environment. The interface could be more streamlined. There are still a lot of old dashboards versus the new UI dashboards.

                                          For how long have I used the solution?

                                          Less than one year.

                                          What do I think about the stability of the solution?

                                          We've had no issue with downtime of the solution.

                                          What do I think about the scalability of the solution?

                                          Scalability has been great.

                                          How are customer service and technical support?

                                          We have an SE that comes in and is working through a lot of the stuff it does. We don't have a full commitment on money until next year, so right now we own 50 percent of the environment, the other 50 percent is in trial.

                                          Technical support, for what we've needed to use it for, has been great.

                                          Which solution did I use previously and why did I switch?

                                          We had a number of small-scale monitoring solutions in our environment, but nothing that really tied together what we do, as a whole for our group, which is storage virtualization and the compute side. This product brings all those pieces into one interface and now we can actually correlate data between them.

                                          How was the initial setup?

                                          I've done the initial setup a few times at other companies, so it wasn't too bad. It does have a learning curve to some of the more advanced features.

                                          Which other solutions did I evaluate?

                                          When I actually did the evaluation there was no shortlist. We had a couple products that were in place and I pushed forward with getting an enterprise solution that captured all the data. We already had this solution halfway in the environment from some other purchases on the Standard edition, so we just built off of that.

                                          We had VMTurbo, and SolarWinds is still in the environment. Cost-wise vROps is probably a little more expensive than the other two products put together, for the advanced piece that we need, where we can do customized dashboards. But the feature set is way more advanced. I think with VMTurbo we were only getting 25 to 30 data points and now we're getting hundreds of data points in the environment.

                                          What other advice do I have?

                                          The best process is to put them all in place, compare the products, and come to the best product that works for your organization. The nice thing about the vROps is that it has all kinds of integration points to all the products that we were using in our environment. So getting all that data into one place and then correlating it together, that was a strong selling point for us.

                                          The only issue we have right now is just time; time to fully use the product. It has a huge number of features and we're using probably 10 percent of them right now.

                                          I rate it a nine out of 10 because it gives us, overall, a really good feel for the environment. I think there is some UI stuff that could be better. They have done that with a lot of the new stuff, but a lot of the old stuff is still there.

                                          Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                          JB
                                          System Engineer II at a retailer with 10,001+ employees
                                          Real User
                                          The system dashboards allow us to drill down into systems and find how they are talking to each other

                                          Pros and Cons

                                          • "The system dashboards allow us to drill down into systems and find how they are talking to each other. They allow us to fix issues quickly and easily for the end user."
                                          • "There is a lot of stuff which is hard to read and understand. I must do a lot of research to understand what is going on with the hardware."

                                          What is our primary use case?

                                          We use it to identify performance issues and configure compute resources.

                                          How has it helped my organization?

                                          Currently, we are setting up automation with compute resources, shutting our servers down, and reallocating them. When we go into our busy season, it will allow us to be hands offs. It will perform everything for us.

                                          This solution has helped to reduce time to troubleshoot issues, improve quality of service to users, and provide costs savings through higher capacity utilization. The system dashboards allow us to drill down into systems and find how they are talking to each other. They allow us to fix issues quickly and easily for the end user.

                                          What is most valuable?

                                          The most valuable feature is compute.

                                          What needs improvement?

                                          There is a lot of stuff which is hard to read and understand. I must do a lot of research to understand what is going on with the hardware.

                                          What do I think about the stability of the solution?

                                          It's good. I haven't had any downtime with it. 

                                          It is easy to upgrade. It takes an hour or more to upgrade, and I am confident after an upgrade that it will be back up and running when I arrive in the morning.

                                          What do I think about the scalability of the solution?

                                          If you want to scale, you must have management packs. For example, you can bring in Blue Medora and have them create the management packs for you.

                                          For the most part, we have all the scalability that we need. We feel confident that we can grow our infrastructure with the product.

                                          How is customer service and technical support?

                                          When I have used technical support, they were good. I would rate them as an eight out of 10. They have good people. However, sometimes they are slow, and sometimes, they are fast. It depends on whom you get.

                                          How was the initial setup?

                                          I was not involved in the initial setup.

                                          What was our ROI?

                                          We have seen ROI in performance. It used to be our company was giving out eight CPUs to all servers. That was bad performance-wise. People were seeing slow compute times for their applications.

                                          What other advice do I have?

                                          Take a look at the whole vRealize suite. They all interactive with each other. It can provide you with streamlined automation. It can get your company to where it needs to be.

                                          Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                          SL
                                          Systems Architect at a financial services firm with 1,001-5,000 employees
                                          Real User
                                          Gives us a single pane of glass for warnings on undersized VMs or hosts struggling with resources

                                          Pros and Cons

                                          • "For scalability, vROps has functionality where you can add remote collectors and remote data collectors, databases."

                                            What is our primary use case?

                                            We use it for troubleshooting and capacity planning. The current version I'm running, 6.6, performs as I want. In the newer versions, they've removed some functionality and I actually discussed that with the product manager yesterday.

                                            How has it helped my organization?

                                            The product is a single pane of glass for faults and warnings, for VMs that are undersized or hosts that are undersized or struggling with resources, and for validating that the sizing for a VM is accurate.

                                            It has improved our ability to troubleshoot and isolate problems. It has reduced cost by allowing us to not oversize a VM. I am able to go back to a vendor and say "Hey, you know you're asking for this, you're not using that, and you should probably look at this part of your application."

                                            What is most valuable?

                                            For me, as an architect, it's the capacity planning piece, which is the Project section.

                                            What needs improvement?

                                            I've already spoken to the project managers during the TAM Customer Day here at VMworld 2018. They need to bring back the My Project piece. They removed it from the current release. That's the reason I haven't updated to the current release. They say the project or the infrastructure capacity planning is coming back.

                                            For how long have I used the solution?

                                            One to three years.

                                            What do I think about the stability of the solution?

                                            The one stability problem that we have is that it eats a lot of disk space and, if I'm not monitoring it really closely, it will just stop running and we'll lose all of that data for that timeframe. That's really the only stability issue that we've had. That's more on us and what we're trying to retain, than it is on the product itself, because we can trim things and change things.

                                            What do I think about the scalability of the solution?

                                            vROps has functionality where you can add remote collectors and remote data collectors, databases. We've actually started doing that. We've got a remote collector in place already and we'll be looking at adding an additional data collector.

                                            How are customer service and technical support?

                                            Technical support for VMware has usually been spot on for me. Sometimes it's a little slow matching up because the specialists, who are typically whom I need, have to be scheduled. They only have so much time in which to take the calls they have to take, and then focus on me. But otherwise, the support is usually really good. I'm also a TAM customer, so if I have problems with support, I use TAM instead to escalate my tickets.

                                            Which solution did I use previously and why did I switch?

                                            There are a few solutions out there that we never made the investment in it. I like to call what we used before "Kentucky Windage": You lick your finger and figure out which way the wind is going. That was our capacity planning and troubleshooting method before that. There was a lot of knowledge and time spent doing it all in the past. This has made it to where, when we suspect something, we can go look right at it and see what's going on.

                                            How was the initial setup?

                                            It's a straightforward install. Getting all of the collections and making sure your data is coming in is a little time consuming, but the install itself, getting it up and running, is pretty simple. 

                                            What about the implementation team?

                                            I used my TAM to help me. He is knowledgeable, absolutely. He's a great guy. He works with us all the time on stuff like that.

                                            What was our ROI?

                                            The biggest ROI is being able, when a systems group comes to us and says, "Hey we need to add more memory or CPU," to look at 'em and say, "Well, if you do that, you're going to add licensing costs, and we don't see that you need it," utilizing the vRealize tools that we have.

                                            Which other solutions did I evaluate?

                                            For me, there wasn't a competitor because, under the hood, vROps is going to know everything that VirtualCenter does. If you're relying on a third-party to discover all that and put it in place - when I can stay native, I'm going to stay native, when it's the best solution.

                                            What other advice do I have?

                                            It's an absolute must to get the information that you want out of your VMs and to be able to help application people pinpoint problems. You just don't run a big VMware shop without vROps.

                                            It is intuitive but in terms of "friendly", it takes a lot to learn how to use it. You can get really granular, so it takes education to really effectively use it.

                                            I would rate it an eight out of 10, and the reason for that is, as I mentioned, they've taken some features away that I want back. They're telling me they're going to give them back but I'm going to have to teach myself how to use them again. But it has done everything that we've asked it to do. It can do more and my rating could go up if we actually got in and used it better than we do now.

                                            Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                            SS
                                            Solutions Architect at a transportation company with 10,001+ employees
                                            Real User
                                            Well integrated with other products, but it was not enterprise-ready for a company our size

                                            Pros and Cons

                                            • "I like that it's integrated with the other suite of tools. That's a big plus for the tool. It's well-integrated with Log Insight. We use that integration quite a bit."
                                            • "There are some metrics that are not included in the canned set, that we've created. They call them super metrics in the tool, where you create your own metric. But the super metrics are not really reliable. It might be because we didn't create them correctly, although we did have help from VMware. They also don't translate into newer versions like a canned metric would. One of them is a vCPU to pCPU ratio. That's one that is missing, which should be very simple for them to collect."
                                            • "When we first bought it, our vision was to use role-based access, give application teams access to view a dashboard for their stuff. We found out that the vROps tool can't handle more than about 20 concurrent sessions... We have some 3000 applications."
                                            • "The tool itself is not as scalable as we'd like it to be. We have seven or more data centers and we have collectors deployed throughout the whole environment, but we have capacity and performance issues with the tool. We'd like to expand the product so that we would have more capacity, but it has limitations."
                                            • "On a specific version, it has been stable. But the whole point of the tool is historical data and, twice now, we have lost all of our historical data, as we've tried to move to the next version of the tool. That really removes a lot of the functionality that we've purchased the tool for."

                                            What is our primary use case?

                                            Our primary use case is capacity planning. We do historical metrics gathering to determine if we need to rearrange our hardware resources, expand or contract them.

                                            How has it helped my organization?

                                            I like that it's integrated with the vRA. It is helping us, as we're rolling out automation, to do intelligent placement of new servers, based on the vROps metrics that are being created.

                                            What is most valuable?

                                            They've come up with more canned dashboards, which is great.

                                            Also, it does have hooks into it. I like that it's integrated with the other suite of tools. That's a big plus for the tool. It's well-integrated with Log Insight. We use that integration quite a bit.

                                            What needs improvement?

                                            There are several additional features I'd like to see. 

                                            For one, the metrics. It collects tons of metrics, but it's very unclear what exactly a metric is. There'll be something like a "CPU Usage" and "Usage of the CPU". What's the difference between those two metrics? It turns out there is a difference, but they should make it intuitive so I can say, “I just want to go find this out in the tool.” You can't really do that because you've ended up spending a lot of time creating a report against a metric which wasn't the metric that you thought it was. So I would like to see, when I have the metrics in any of the screens, when I hover over one, that it pop up at least a sentence, if not a paragraph, saying what the metric is and not just that it's the measurement of the CPU. It should say how it's collecting that metric and what the importance is of that metric. That would be very helpful. 

                                            Also, there are some metrics that are not included in the canned set. They call them super metrics in the tool, where you create your own metric. But the super metrics are not really reliable. It might be because we didn't create them correctly, although we did have help from VMware. They also don't translate into newer versions like a canned metric would. One of them is a vCPU to pCPU ratio. That's one that is missing, which should be very simple for them to collect.

                                            So the help on the metrics is super important because there are so many.

                                            It's a little bit too extensible. I love having that freedom to create. But I, and maybe three other people, understand the math enough to be able to use it. Everybody else says, “But where do I click to get that report?"

                                            The other thing is, when we first bought it, our vision was to use role-based access, give application teams access to view a dashboard for their stuff. We found out that the vROps tool can't handle more than about 20 concurrent sessions. For a company our size, we have some 3000 applications. If all these application teams want to have a dashboard up, that somebody is monitoring all day - we had to say nobody gets that because then everybody wants it. That was another thing that we were buying the tool for that we can't do.

                                            What do I think about the stability of the solution?

                                            On a specific version, it has been stable. But the whole point of the tool is historical data and, twice now, we have lost all of our historical data, as we've tried to move to the next version of the tool. That really removes a lot of the functionality that we purchased the tool for.

                                            What do I think about the scalability of the solution?

                                            The tool itself is not as scalable as we'd like it to be. We have seven or more data centers and we have collectors deployed throughout the whole environment, but we have capacity and performance issues with the tool. We'd like to expand the product so that we would have more capacity, but it has limitations.

                                            How is customer service and technical support?

                                            We're a large customer and we have people onsite holding our hand saying, “Sorry. My bad." I think we could have better technical support on this product. We have great technical support on other fronts.

                                            How was the initial setup?

                                            The initial setup was pretty straightforward.

                                            What's my experience with pricing, setup cost, and licensing?

                                            Pricing is starting to get unmanageable. It used to be a better pricing deal. They were selling us the suite and we were taking advantage of most everything in that suite. 

                                            Something that we're concerned about was in the general session this morning, here at VMworld 2018. They announced the Premier. It's going to be interesting. 

                                            I'm just about ready to send our sales person a text, because we've been VMware shop for a decade and we bought the Enterprise-class license, which was the top-of-the-line, "get everything they have," and we thought we had everything they had. And then they came out with Enterprise Plus. That meant we had to go buy a whole bunch more stuff to convert everything to Enterprise Plus. Well, now they have come out with Premier. They're going to be giving us all sorts of reasons why we need to re-buy everything up to the Premier level. That's getting old with our people with the purses, the supply chain people. That's why they're looking at other options. They just went and bought Turbonomic and they're looking at other options so that we're not so wholly a VMware shop.

                                            From an operations point of view and from an architectural point of view, which is me, it's great to get a whole mess of tools that all integrate together; we've got Lifecycle Manager so that we can make sure they're all at the right versions at the same time. But, on the other hand, you become a one-vendor shop. Nobody likes that. Our leadership is starting to bring in other companies to do various things.

                                            Which other solutions did I evaluate?

                                            We looked at a couple of other products. We looked at Turbonomic and Veeam. But we have a very large relationship with VMware, so we have a hefty discount. We are also very involved with using Log Insight and with using vRA. So we buy the suite and vROps is free. It would cost us more to buy those other tools individually. Since we have the suite, we have the licenses so it makes sense to use it.

                                            That being said, we did buy Turbonomic about a month ago because operations management says vROps is not working for us for the real-time monitoring and automatically adjusting to the environment. vROps is working for historical work, so are still planning on using it for that. Turbonomic does not have historical, so they work together in a way. But We've had to buy, for a few more million dollars, another product whose function, we thought, vROps was going to do all of.

                                            What other advice do I have?

                                            Depending on your use case, I would caution you to know what it does and what it doesn't do. We bought it with pie-in-the-sky hopes that it would really solve everything.

                                            For this product in particular, it just doesn't seem that it was enterprise-ready for a company of our scale, when we tried to adopt it. It's been going through a lot of changes now. I haven't been as involved in the last year with it but I know that they've moved up another rev in the versioning and, of course, everything gets better with each rev. But it was a rocky start for us.

                                            We're still using it and we still have hopes. We're not going to give it to the application teams, but we might give them a scheduled report that at least gives them a non-instantaneous look at their systems.

                                            Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                            CG
                                            Senior Manager at a financial services firm with 1,001-5,000 employees
                                            Real User
                                            The product could be more flexible. The solution is intuitive and user-friendly.

                                            Pros and Cons

                                            • "From an admin and operations perspective, the solution is intuitive and user-friendly."
                                            • "Our hands are tied by using this product. It is not as flexible as it could be."

                                            What is our primary use case?

                                            For vRealize operations, we are using it to manage our entire virtual operations. 

                                            How has it helped my organization?

                                            From the beginning, it has improved everything from a management perspective. It has eased our current operations from what we previously used. 

                                            The solution has helped to reduce time to troubleshoot issues, improved quality of service to users, and provided cost savings through higher capacity of utilization.

                                            What is most valuable?

                                            From an admin and operations perspective, the solution is intuitive and user-friendly. It has a good view. It's easy for technical experts to present a view of where are we standing to management.

                                            It is good from a starter perspective, but when we go to an advanced level, it needs improvement.

                                            What needs improvement?

                                            Our hands are tied by using this product. It is not as flexible as it could be. In some cases, we have been working with our TAM and account manager plus the support to provide us flexibility in the way we want to customize. However, that has not been happening so far. As the whole world moves towards open source, we would like to see some open source added to the tool. 

                                            For how long have I used the solution?

                                            Less than one year.

                                            What do I think about the stability of the solution?

                                            Stability is good.

                                            How are customer service and technical support?

                                            The technical support is unsatisfactory. Some of the tweaks that we were looking for have not happened even though we requested them multiple times. That is one constraint. vROPs is a good tool, but for big organizations when we run over 20,000 to 30,000 VMs, we would like to customize it in our own way to monitor, operate, and connect operations into Continuous Improvement and Continuous Delivery (CI/CD). This is not happening.

                                            Which solution did I use previously and why did I switch?

                                            We did not previously use anything else.

                                            What other advice do I have?

                                            It's a good starter. If there is a company who has a small to medium business (or enrollment), it really works. If you have a large organization running 30,000 to 40,000 VMs, your network is very heterogeneous, your company has acquired lot of other companies, and enrollment is very scattered, it might not fit in well with the existing version.

                                            Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                            Kieron Ifill
                                            Principle System Engineer at a financial services firm with 1,001-5,000 employees
                                            Real User
                                            The trending analysis of our environment helps us make capacity-planning decisions

                                            Pros and Cons

                                            • "The analysis features available with it allow us to do very high-level, enhanced root-cause analysis on events and issues that arise."
                                            • "One of the most valuable features is the trending analysis of our environment to make capacity-planning decisions, in addition to providing real-time analysis of events."
                                            • "Through the trending analysis that we can do, it allowed us to quickly and easily right-size the capacity from a cluster."

                                              What is our primary use case?

                                              The primary use case of vROps is to balance our infrastructure, both from a predictive and reactive standpoint, for outage and maintenance.

                                              How has it helped my organization?

                                              The solution has allowed us to become more predictive, versus reactive, in terms of our infrastructure management.

                                              It has helped to reduce the time needed to troubleshoot issues, improved quality of service to users, and provided cost savings through higher capacity. The primary benefit we're getting is from an operational standpoint. It has helped us to operationalize our processes and procedures. It has also helped us to stay ahead of our capacity planning so that we become more predictive, versus reactive. And then, the analysis features available with it allow us to do very high-level, enhanced root-cause analysis on events and issues that arise.

                                              What is most valuable?

                                              One of the most valuable features is the trending analysis of our environment to make capacity-planning decisions, in addition to providing real-time analysis of events.

                                              I find it to also be intuitive and user-friendly. The layout, from a GUI standpoint, is somewhat logical. There are definitely some improvements made in the latest version, but I have not worked with the latest version yet. Overall, we find it relatively straightforward to work with.

                                              What needs improvement?

                                              One thing we'd like to see, although I think they already have done so, is moving away from Flash.

                                              In terms of additional features, we'd like to see more integration with management packs, because one of the challenges we have is, depending on our third-party, we'll have to go outside of VMware to purchase management packs. If VMware increased the native management packs library, that would obviously help save us money and not have to rely on third-party solutions.

                                              For how long have I used the solution?

                                              One to three years.

                                              What do I think about the stability of the solution?

                                              When it comes to stability, we haven't had any issues.

                                              What do I think about the scalability of the solution?

                                              For the most part, the solution is within our initial requirements, although our requirements are changing and evolving. One definite item we would like is the capability to expand the license count per solution. That would help us to ensure we have a single pane of glass for the entire company, versus having various solutions for different environments within the company.

                                              How are customer service and technical support?

                                              We are BCS (business critical support) customers and, for the most part, they have been able to help us when we do have issues, and escalate as needed. The only concern that we do have, at times, is the availability of that support. There have been times where, when we've needed support, we've had to, unfortunately, wait for that support, for an available engineer. But it's improving, and we'll continue using it.

                                              Which solution did I use previously and why did I switch?

                                              It became apparent we needed to switch when our tickets-to-resolve timeline was significantly higher. We weren't meeting SLAs as we needed to. With the introduction of this solution, we were able to meet the demand, rather than just meet SLAs. Through the trending analysis that we can do, it allowed us to quickly and easily right-size the capacity from a cluster.

                                              In addition, when issues did arise, it helped us to quickly identify what those problems actually were. The main advantage was time. We got a lot of time back that we could then use to innovate and optimize our environment.

                                              How was the initial setup?

                                              I initially deployed the solution for our company. It's relatively straightforward. There's a lot of good online documentation and there's YouTube.

                                              What was our ROI?

                                              Our ROI is time. It has reduced the amount of time it takes to troubleshoot an issue.

                                              Which other solutions did I evaluate?

                                              We looked at a couple of VMware's competitors. One of them was VMTurbo (now called Turbonomic). The main reason we went with vROps was the ease of integration, ease of use, and the support behind it. The community behind vRealize is relatively large and that just made the decision that much simpler for us.

                                              Also, from a cost standpoint, we were able to negotiate with VMware. And, with VMware, the deployment process was a lot simpler for us, and the training-learning curve for vRealize versus the other solution tended to be the easier, so that was also a factor.

                                              What other advice do I have?

                                              We've been using it for approximately two years now. We originally upgraded from vCOps to vROps. We have also expanded our platform to include vRealize Log Insight which further helped us to understand and perform RCAs as needed, when events occur.

                                              Get involved in the community. Get involved in performing hands-on labs. And, quite frankly, deploy it. Create use cases, create your test cases, and validate them.

                                              The reasons I rate vROps at eight out of 10 are because there are always areas for improvement. In addition, the limited amount of management packs natively available through vROps is a huge factor. As you can imagine, as with most companies, we do use a gambit of other solutions and other hardware, and the ability to use vROps as a single pane of glass would allow us to have one solution for all, and make for easier integration.

                                              Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                              JC
                                              Virtualization System Engineer at a energy/utilities company with 10,001+ employees
                                              Real User
                                              Gives me insight into cluster utilization, but I would like to see cluster modeling returned

                                              Pros and Cons

                                              • "It allows us to see the VM, our cluster utilization - the cluster level is what I work on the most. I'm able to see how much is being utilized, the rate of resource utilization, and when it will actually run out."
                                              • "The solution is intuitive and user-friendly. The UI is nice, it's really simple to use. Building out reports is very simple."
                                              • "One of the most valuable features was the cluster modeling, but they took that away... They keep saying that it's going to be back in the next release and that's what we're looking for. We really want that back."

                                              What is our primary use case?

                                              We use it for looking at the resources on our hosts and for looking at the resources on VM as well.

                                              How has it helped my organization?

                                              It allows us to see the VM, our cluster utilization - the cluster level is what I work on the most. We're able to see how much is being utilized, the rate of resource utilization, and when it will actually run out.

                                              What is most valuable?

                                              The solution is intuitive and user-friendly. The UI is nice, it's really simple to use. Building out reports is very simple.

                                              What needs improvement?

                                              One of the most valuable features was the cluster modeling, but they took that away. That's why I rated it a seven out of 10. They keep saying that it's going to be back in the next release and that's what we're looking for. We really want that back.

                                              For how long have I used the solution?

                                              One to three years.

                                              What do I think about the stability of the solution?

                                              It works great. No problems whatsoever.

                                              What do I think about the scalability of the solution?

                                              Scalability is pretty good too. They keep coming out with new releases. My vROps guy just put in v6.7 about two months ago, now they're coming out with v7.0. They keep coming out pretty fast. That's good, there are new features. But we just put v6.7 in and now we have to do all that same work over again.

                                              How is customer service and technical support?

                                              I haven't used technical support for vROps. I'm mostly on the core: vCenter and ESXi. I don't open up tickets for vROps.

                                              What other advice do I have?

                                              Overall, it's a great solution. It's really easy to use, really easy to set up, and especially for reporting, it's really good.

                                              Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                              Chuck  Jones
                                              Systems Architect at a legal firm with 1,001-5,000 employees
                                              Real User
                                              Gives us granular insight into how the infrastructure is operating down to the storage level, the hypervisor, even the hardware

                                              Pros and Cons

                                              • "One of the most valuable features is that it gives us granular insight into how the infrastructure is operating and running, down to the storage level, the hypervisor level, even the hardware level. It really gives us a deep dive into what is going on and lets us see. Instead of our having to figure it out, it figures it out for us. It is also user-friendly and intuitive."
                                              • "I would like to see them bring in metrics for other things in the infrastructure, not just the virtual infrastructure: for example, being able to bring in metrics from my arrays themselves or my fiber channel switches or my ethernet switches. Being able to collect that data would help in being able to lay a holistic view on top of how my entire system is functioning, from the hypervisor all the way down to my end-point."

                                              What is our primary use case?

                                              Our primary use case is to manage our virtual environment, to see where our hotspots are, to see where we can make improvements. It's a driver for us when it comes to purchasing and TCOs, to make sure that our money is focused on getting the most out of what we have, and utilizing the infrastructure we have in place to make sure it runs as efficiently as possible.

                                              How has it helped my organization?

                                              It has helped us with our goal of having a hyperconverged environment where we see workflows running on-prem, we see workflows running in the cloud, and the best place for the workflows to live. vRealize Operations is a key component to the entire infrastructure, helping us automate that whole process.

                                              vRealize Operations and vRealize Automation are key components in making the whole process of automation, and distributing different pieces to the different groups the way we need it done, a lot easier; automating that process to make our infrastructure a lot more agile.

                                              We're also able to bring in IT staff members who don't have to be VMware experts, they don't have to be experts in a particular area. We brought in a few junior guys to manage our environment, provision our infrastructure. We are able to do that with these key pieces to automate that process. They don't have to be a subject-matter expert to be able to figure it out and provision infrastructure.

                                              What is most valuable?

                                              One of the most valuable features is that it gives us granular insight into how the infrastructure is operating and running, down to the storage level, the hypervisor level, even the hardware level. It really gives us a deep dive into what is going on and lets us see. Instead of our having to figure it out, it figures it out for us.

                                              It is also user-friendly and intuitive.

                                              What needs improvement?

                                              I would like to see them bring in metrics for other things in the infrastructure, not just the virtual infrastructure: for example, being able to bring in metrics from my arrays themselves or my fiber channel switches or my ethernet switches. Being able to collect that data would help in being able to lay a holistic view on top of how my entire system is functioning, from the hypervisor all the way down to my end-point.

                                              For how long have I used the solution?

                                              More than five years.

                                              What do I think about the stability of the solution?

                                              It's a very stable solution. We haven't had any issues with it at all. We rely on it heavily every day so it's something that needs to be up and running. It has been very good for us.

                                              What do I think about the scalability of the solution?

                                              When we need to scale it up it is easily scalable. It fits really well within our organization. As we grow, it can grow along with us, so we don't have any problems seeing our vision through or seeing where we're going to be in a certain period of time.

                                              How are customer service and technical support?

                                              Personally, I have not had to use VMware's technical support. The products work really well so we haven't had too many issues with them. I haven't heard any complaints about technical support from our guys who get "down and dirty" with it, day-to-day. And if we do have technical support issues, in general, I do hear complaints all the time. VMware is never on that list.

                                              Which solution did I use previously and why did I switch?

                                              We were using Foglight when Dell purchased Foglight; it was with somebody else before. That solution was very cumbersome, very hard. We needed to have a couple of people who were Foglight experts to make it work within our infrastructure and get any valuable use out of it. It became more of a burden.

                                              When VMware came to us and said, "This is what we have," we PoC'ed it, liked it, purchased it, and have been using it ever since. Once it is set up, it is easy for our guys to use it and get value out of it, without having to be some kind of expert.

                                              How was the initial setup?

                                              The initial setup and configuration take a little work but once it is set up properly it is very intuitive.

                                              Overall, the setup is pretty straightforward. We have been using vRealize Operations for quite some time and, with every iteration of it, when the vRealize product line rolled out, it became easier, took the complexity out of initial setup and configuration. We're very happy with the way it's working right now.

                                              Every time a new version comes out we're upgrading. The process is very easy. It's painless. When an upgrade comes out it's just one of those things that you put on the calendar and do. It's not anything that we need long, drawn-out planning for. We're confident that when there is an update we won't have any problems getting that update done.

                                              What was our ROI?

                                              ROI is a somewhat difficult question. I haven't sat down and looked, over the years, where the use of vRealize Operations fits within our ROI.

                                              Which other solutions did I evaluate?

                                              We have looked at other solutions. We purchased Veeam not too long ago. Veeam has a product called Veeam ONE that does somewhat the same thing, but the way vRealize Operations integrates with the functionality of other things - like Insight Manager, and vRealize Automation - makes it the thing that brings all the pieces of the puzzle together. Using a third-party product we would be missing that. And it does it better than other pieces, so for us, it was a no-brainer. It would help us out with our vision of using VMware plus it worked better than the other products we looked at and PoC'ed.

                                              What other advice do I have?

                                              I would definitely encourage colleagues to look at vRealize Operations. I would tell them the experience I have had with it and help them see the differences, how vRealize Operations works with other components, depending on how they are using VMware. I would strongly recommend it.

                                              I would rate this solution at nine out of 10 because there is nothing negative about it but I would, again, like to see it able to collect more metrics on things outside my virtual center.

                                              Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                              Ryan Mahon
                                              Team Lead, Systems Engineering at a healthcare company with 5,001-10,000 employees
                                              Real User
                                              Top 10Leaderboard
                                              Shows us the "before" and "after" when we optimize, but GUI could be better

                                              Pros and Cons

                                              • "One of the most valuable features is the ability to see "before" and "after". It will show you the current state, and then show you what it looks like after it does the optimization."
                                              • "It needs dashboards that we can present at the executive level. The GUI, overall, could be better."

                                              What is our primary use case?

                                              We use it for capacity management and optimization. We are just now really getting into using it.

                                              How has it helped my organization?

                                              It helps us maintain optimal workloads.

                                              What is most valuable?

                                              One of the most valuable features is the ability to see "before" and "after". It will show you the current state, and then show you what it looks like after it does the optimization.

                                              What needs improvement?

                                              It needs dashboards that we can present at the executive level. The GUI, overall, could be better.

                                              For how long have I used the solution?

                                              One to three years.

                                              What do I think about the stability of the solution?

                                              Stability is fine.

                                              What do I think about the scalability of the solution?

                                              No issues with scalability.

                                              How is customer service and technical support?

                                              I have not had to contact technical support.

                                              What other advice do I have?

                                              Make sure it does what you want it to do. For me, when selecting a vendor, the most important criterion is, does the product do what it's supposed to do?

                                              I would rate vROps at seven out of 10, mostly because it needs a better user interface.

                                              Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                              it_user746748
                                              Systems Admin at Turnitin
                                              Video Review
                                              Vendor
                                              It gives all your coworkers, management, and users a dashboard that gives the current state of the entire vSphere ecosystem

                                              Pros and Cons

                                              • "A central dashboard for evaluating the health of our whole vCenter environment."
                                              • "We have an Enterprise Plus license, so there's a long list of stuff that you get with the Enterprise Plus license, and I'd like to see a better integration of all the vRealize components."

                                              What is most valuable?

                                              A central dashboard for evaluating the health of our whole vCenter environment. We also have some Blue Medora plugins which extend that functionality to Cisco UCS and NetApp. Therefore, I can turn this dashboard over to my boss, my coworkers, or the whole team, and they can login and see the clusters at a glance without having to go login everywhere and grubble for statistics.

                                              How has it helped my organization?

                                              It does exactly what it's supposed to do. It gives all your coworkers, management, and users a dashboard that gives the current state of the entire vSphere ecosystem, which is very nice to have.

                                              What needs improvement?

                                              We have an Enterprise Plus license, so there's a long list of stuff that you get with the Enterprise Plus license, and I'd like to see a better integration of all the vRealize components. For example, I was trying to give vRealize Orchestrator a try, and I kept looking at the documentation for vRealize Automation, not knowing that they were completely different products. So, I installed vRealize Orchestrator. Then I went out and asked the expert session, and he talked me into installing vRealize Automation/vRealize Operations. It would be nice to have a 10,000 foot view of what vRealize actually means.

                                              What do I think about the stability of the solution?

                                              It's a very stable solution. It's very easy to install, too. We installed the appliance, gave it an IP address, fired it up, and were up and running in a couple hours.

                                              What do I think about the scalability of the solution?

                                              I can't really comment on the scalability. We only have a few 100 VMs. We have two datacenters and three vCenter clusters, and it's doing a perfectly, good job of monitoring all that stuff.

                                              How is customer service and technical support?

                                              I haven't called for tech support on this particular product. I do have issues with tech support, sometimes, asking for the entire download of configurations and logs, when I think I'm calling with a relatively simple question. It would be nice to have a more efficient way to get your ticket started towards escalation. A common problem with a lot of vendors.

                                              How was the initial setup?

                                              The initial setup of operations was very simple. All I had to do was fire up the appliance, then give it the credentials of our stuff.

                                              What other advice do I have?

                                              Most important criteria when selecting a vendor:

                                              vSphere and VMware, of course, is a foundation technology that's been great for dozens of years. What we look for is the advanced features, for example, we just adopted vSAN. It was great. I went from zero to half a petabyte in just a few hours after we got the server setup.

                                              We also look for advice on more advanced products, which are not the base vSphere, by looking to our integrators and our buyers for help. They have been very effective at providing us the information that we need.

                                              Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                              it_user88965
                                              Service Owner at a financial services firm
                                              Video Review
                                              Vendor
                                              You can put it on the whole VM infrastructure. Anywhere your VMs are, it can act on that space​.

                                              What is most valuable?

                                              It gives us good information when there's an issue of where to pinpoint the source of the issue within the virtual infrastructure.

                                              What needs improvement?

                                              A lot of the stuff we need assistance with is trying to get us help on our internal process of actually implementing stuff. So the right sizing of VMs and things like that. If there was some way in which it could identify the amount of resources in use, and scale them up and down on the fly, that would be fantastic.

                                              What do I think about the stability of the solution?

                                              No, it's very stable. It's part of the VMR Stack, so it's protected by all the core VMR features, like HA, vMotion, and DRS. You can put SRM on it.

                                              What do I think about the scalability of the solution?

                                              You can put it on the whole VM infrastructure. Anywhere your VMs are, you have vROps that can act on that space.

                                              How is customer service and technical support?

                                              They're knowledgeable. Sometimes, you have through the first level to get to the next level of engineering. Once you get past that, they're very knowledgeable with the products, usually able to help us in a short amount of time.

                                              We also have someone on site to help us with the more advanced stuff on an ongoing basis as well, in addition to our TAM who can help escalate stuff and find the right answers.

                                              How was the initial setup?

                                              It's fairly straightforward.

                                              What other advice do I have?

                                              Most important criteria when selecting a vendor: Everything is important.

                                              • Reputation is certainly good for us, being a bank.
                                              • The relationship is huge.
                                              • We have to partner with someone that we trust, who we think is going to do a good job for us, and responds to the issues that we have.
                                              Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                              it_user746733
                                              Senior Virtualization Systems Engineer at University of California
                                              Video Review
                                              Vendor
                                              It's able to tell you if you're over-provisioning VMs and reduces memory, if it's not being used

                                              What is most valuable?

                                              vROps has been able to cut down our time to be able to find our problems, if we have something arise in our infrastructure. We have certainly found anomalies, and it has alerted us to those anomalies and where we can find the problems, thus getting our meantime realized solution down. We've also been able to rightsize our VMs because of vROps. It's able to tell you if you're over-provisioning VMs and reduces memory, if it's not being used, and these sorts of things, so we're rightsizing our VMs.

                                              It also gives you predictive timelines for when you're gonna run out of capacity in your resources, so you may plan accordingly for all of your resource planning.

                                              What needs improvement?

                                              • Probably in the configuration of it.
                                              • Configuring the different types of alerts.
                                              • Maybe streamlining the process a little more.
                                              • Make it a little more user-friendly, possibly.
                                              • It's a little difficult to configure, maybe.

                                              What do I think about the stability of the solution?

                                              It is a stable solution. Upgrades have been smooth. We haven't had any problems there, but a little bit of time configuring it. Although, I noticed in their latest release (6.2), it's much cleaner. It seems a little easier to configure, manage, and navigate.

                                              What do I think about the scalability of the solution?

                                              It's not a scale-out architecture, but definitely as much infrastructure as we throw at it, it's able to monitor it. If your infrastructure grows, or even into the Cloud, they have plugins that can monitor VMs, AWS, and Azure.

                                              How is customer service and technical support?

                                              The support is VMware, and it's good support, as you'd expect.

                                              How was the initial setup?

                                              It's fairly straightforward. There was initially, when I set it up, a version 5, and it had a little bit of different components that you had to configure and put together. I believe it's a little easier these days.

                                              What other advice do I have?

                                              It's a very good product. It's really given us a lot of insight.

                                              Most important criteria when selecting a vendor: The partnerships with other vendors and integration with other products that we have, therefore their reputation in that, and their support.

                                              Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                              it_user746712
                                              EVS Engineer 3 at Cabela's
                                              Video Review
                                              Vendor
                                              Has a lot of great reporting features that help us scale with our products and save time

                                              What is most valuable?

                                              It has a lot of great reporting features in it that help us scale with our products, and to scale with different things that we're trying to work on, on a day to day workload. It's a great tool to analyze those type of things for us.

                                              What needs improvement?

                                              Honestly, I think it's pretty good right where it's at. It could always add more features. But for right now, it's got more than what we know how to run. It's just a great product.

                                              What do I think about the stability of the solution?

                                              Very stable. It's something I check every morning when I come in. It just runs. It has a lot of great features for a lot of our applications where we're trying to figure out what's going on with them in the background.

                                              What do I think about the scalability of the solution?

                                              It scales great. It basically watches an application and tells us where we might have too much CPU, or not enough memory. It helps us fine tune things pretty nice.

                                              How is customer service and technical support?

                                              It's awesome. I mean, we get help if we need anything, but a lot of times you don't even have to do anything, because the product just runs.

                                              How was the initial setup?

                                              It's pretty straightforward. We didn't have any trouble setting it up.

                                              What other advice do I have?

                                              It's a good product. It definitely helps troubleshooting, and helps you find things a lot faster than just trying to dig for a needle in a haystack. It's definitely a reliable product, and it's definitely helped us save a lot of time.

                                              Disclosure: I am a real user, and this review is based on my own experience and opinions.
                                              it_user746745
                                              Infrastructure Architect
                                              Video Review
                                              Vendor
                                              Gives us visibility into the back-end regarding VM issues before they become end user issues

                                              Pros and Cons

                                              • "The value from vROps, from a traditional sense that we had, is the visibility into the back-end, to know when we are having issues with VMs before it actually becomes an end user issue."
                                              • "The automation piece could be done simpler."

                                              What is most valuable?

                                              The value from vROps, from a traditional sense that we had, is the visibility into the back-end, to know when we are having issues with VMs before it actually becomes an end user issue. Especially with hard drives, making sure we extend those out, memory and CPU utilization, as well as overloading host.

                                              What needs improvement?

                                              I would like to see a free offering. Cost is always a factor in any sort of line. Obviously, the value added is there and it's worth it.

                                              The automation piece could be done simpler.

                                              REST APIs: more REST API calls. It seems like all of the technologies are facilitating those calls back and forth. The more we can get inside vROps, the easier it's going to be to integrate other product lines with it as well.

                                              What do I think about the stability of the solution?

                                              It's very stable. We've had no issues with it that I can be aware of; even through the upgrade process everything has been very clean.

                                              What do I think about the scalability of the solution?

                                              It will scale, we've seen that as we've ramped up, we've had a 30% increase year-over-year over the last five years. We've never had any issue with the VMware or vROps installations at any of them. As a matter of fact, we only see increased usage and availability with it.

                                              How is customer service and technical support?

                                              Tech support has been very good. Quite honestly,