We just raised a $30M Series A: Read our story
MK
Software Specialist at a computer software company with 11-50 employees
Real User
A stable solution with good support

Pros and Cons

  • "The solution is quite stable."
  • "We plan to switch products since the hardware nowadays is a little bit outdated and we need to scale up a bit."

What needs improvement?

We plan to switch products since the hardware nowadays is a little bit outdated and we need to scale up a bit. We are looking for better performance and storage. This is why we are examining other solutions, including VxRail. 

For how long have I used the solution?

We have been using VMware vSAN for at least 10 years.

What do I think about the stability of the solution?

The solution is quite stable. We have encountered some minor issues but, overall, are quite satisfied.

What do I think about the scalability of the solution?

While the solution is scalable, I feel that this can be better. 

How are customer service and technical support?

Although we have not made much use of the technical support, we found them to be good and helpful in finding solutions. 

Which solution did I use previously and why did I switch?

The solutions we previously used were dissimilar to the current one. We had VMware for an extremely long time, at least 15 or 16 years. First, there was VMware servers, followed by us building and setting up VMware custom within a couple of servers.

What's my experience with pricing, setup cost, and licensing?

I feel the pricing to be reasonable. We pay monthly. 

What other advice do I have?

We have 50 users making use of the solution in our organization.

I rate VMware vSAN as an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
SB
Systems Operations Manager at a healthcare company with 10,001+ employees
Real User
Top 5
Creates shared storage for virtual machines

Pros and Cons

  • "It's completely hyper-converged, so it's very convenient."
  • "It should be easier to use."

What is our primary use case?

Within our organization, there are many people using VMware vSAN.

What is most valuable?

It's completely hyper-converged, so it's very convenient. We get everything in a bundle.

What needs improvement?

It should be easier to use. Only trained people can properly use it. For untrained, system administrators, it's tough to get a firm understanding of the basics, that's why I'm still studying it.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the scalability of the solution?

VMware vSAN is both scalable and stable.

How are customer service and technical support?

If I have an issue, their technical support team helps me.

How was the initial setup?

For me personally, the initial setup was not straightforward; I struggled quite a bit.

In preparation, I had to study a lot about the documentation, etc. It took at least one week to complete that.

What other advice do I have?

I would definitely recommend this solution, but be sure to study or complete part of the VMware documentation before you start implementing it.

Overall, on a scale from one to ten, I would give this solution a rating of eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about VMware vSAN. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
542,608 professionals have used our research since 2012.
MA
Systems Engineer at a comms service provider with 11-50 employees
Real User
Top 20
It is stable and easy to work with, but it is expensive

What is our primary use case?

We have around 70 to 100 VMs, and we use VMware vSAN to store our data. We have a lot of daily data.

What is most valuable?

It is easy to work with, easy to handle, and easy to manage.

What needs improvement?

Its price could be improved. It is too expensive for our clients.

For how long have I used the solution?

I have been using this solution for around a year.

What do I think about the stability of the solution?

It is quite stable. 

What do I think about the scalability of the solution?

We didn't increase our storage.

How are customer service and technical support?

Their technical support is really helpful. They are very efficient. I didn't have any problem.

How was the initial setup?

Its initial setup is not difficult.

What's

What is our primary use case?

We have around 70 to 100 VMs, and we use VMware vSAN to store our data. We have a lot of daily data.

What is most valuable?

It is easy to work with, easy to handle, and easy to manage.

What needs improvement?

Its price could be improved. It is too expensive for our clients.

For how long have I used the solution?

I have been using this solution for around a year.

What do I think about the stability of the solution?

It is quite stable. 

What do I think about the scalability of the solution?

We didn't increase our storage.

How are customer service and technical support?

Their technical support is really helpful. They are very efficient. I didn't have any problem.

How was the initial setup?

Its initial setup is not difficult.

What's my experience with pricing, setup cost, and licensing?

It is too expensive.

What other advice do I have?

It is a good solution to implement if you have a lot of data. It is quite stable and not too difficult to manage.  

I would rate VMware vSAN a seven out of ten. It is a good solution, but it is too expensive.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Flag as inappropriate
Rizki Ardiansyah
IT Coordinator at a tech services company with 1,001-5,000 employees
Real User
Top 20
A stable solution, but is overpriced and could have faster replication and compression features

Pros and Cons

  • "The solution is stable."
  • "While I like the replication and compression features, there is a problem with them running too slowly."

What needs improvement?

The user-friendliness could be better. 

The solution is quite pricey in comparison with other products, such as HP or Cisco. 

While I like the replication and compression features, there is a problem with them running too slowly. This is not of benefit to the customers, but it is important when it comes to migrating. 

For how long have I used the solution?

I've been using VMware vSAN for around two years.

What do I think about the stability of the solution?

The solution is stable. 

How are customer service and technical support?

It is difficult for me to comment on the technical support, as we are not the customer or user. 

How was the initial setup?

The complexity of the initial setup varies with the customer. 

What's my experience with pricing, setup cost, and licensing?

In comparison with other solutions, such as HP or Cisco, I find the solution to be quite pricey.

Which other solutions did I evaluate?

HP and Cisco have lower priced solutions than VMware vSAN, which I find to be quite pricey. 

What other advice do I have?

I think I am satisfied with the product. I would say it is so so. 

I rate VMware vSAN as a seven out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Flag as inappropriate
Maan Othman
Senior presales consultant at Waseela
Reseller
Top 5Leaderboard
Simple, very stable, but needs easier implementation and better pricing

What is our primary use case?

It is inside the data center as software-defined storage for the infrastructure.

What is most valuable?

The most important thing is the simplicity of the product. It is a well-established product with good stability.

What needs improvement?

Its installation should be easier, and its price should be cheaper.  It would be good for the product if they can include the data locality feature.

What do I think about the stability of the solution?

It has good stability.

What do I think about the scalability of the solution?

It is scalable. We have around ten customers of this solution.

How are customer service and technical support?

Their technical support is fine.

How was the initial setup?

It is neither easy nor complicated. It is…

What is our primary use case?

It is inside the data center as software-defined storage for the infrastructure.

What is most valuable?

The most important thing is the simplicity of the product. It is a well-established product with good stability.

What needs improvement?

Its installation should be easier, and its price should be cheaper. 

It would be good for the product if they can include the data locality feature.

What do I think about the stability of the solution?

It has good stability.

What do I think about the scalability of the solution?

It is scalable. We have around ten customers of this solution.

How are customer service and technical support?

Their technical support is fine.

How was the initial setup?

It is neither easy nor complicated. It is in-between. The deployment took one to two days. You need one to two engineers for its deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

It is expensive. It should be cheaper.

It has a perpetual license as well as a subscription-based license, but they are moving towards subscription-based licenses.

What other advice do I have?

I would rate VMware vSAN a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Flag as inappropriate
RA
Head of Professional Solutions at a tech services company with 201-500 employees
Real User
Top 20
Very integrated and is scalable

What is our primary use case?

VMware vSAN is software-defined storage. I think that says it all. You don't have to buy additional external storage, and you can manage all the storage entities from the console. That's very important to our customers.

What is most valuable?

vSAN is very integrated.

What needs improvement?

Ease of administration is one area where vSAN could be improved. 

For how long have I used the solution?

We've been using vSAN for probably four to five years.

What do I think about the stability of the solution?

For our purposes, vSAN's stability is okay.

What do I think about the scalability of the solution?

vSAN is scalable.

How are customer service and support?

As far as I know, any VMware tickets that we've escalated have been handled…

What is our primary use case?

VMware vSAN is software-defined storage. I think that says it all. You don't have to buy additional external storage, and you can manage all the storage entities from the console. That's very important to our customers.

What is most valuable?

vSAN is very integrated.

What needs improvement?

Ease of administration is one area where vSAN could be improved. 

For how long have I used the solution?

We've been using vSAN for probably four to five years.

What do I think about the stability of the solution?

For our purposes, vSAN's stability is okay.

What do I think about the scalability of the solution?

vSAN is scalable.

How are customer service and support?

As far as I know, any VMware tickets that we've escalated have been handled professionally. and their support team is very skilled.

How was the initial setup?

It's straightforward. Because we are deploying it from the VxRail global setup, there is no dedicated vSAN setup that we are providing. It's all integrated into the VxRail setup. However, installing vSAN itself can be quite complex if you're doing it from scratch.

What other advice do I have?

I rate vSAN eight out of 10. I would recommend it to others. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Flag as inappropriate
TC
Solutions Specialist at a computer software company with 10,001+ employees
Real User
Top 5Leaderboard
Easy to use, reliable, and simple installation

What is our primary use case?

We use the solution for data storage virtualization.

What is most valuable?

The solution is easy to use.

What needs improvement?

In a future release, they can bring in the object storage capabilities to this solution. Currently, there is not any compatibility.

For how long have I used the solution?

I have been using this solution for a couple of years.

What do I think about the stability of the solution?

I have found the solution to be stable.

How are customer service and technical support?

Technical support could be better for this solution, the response time is too slow.

How was the initial setup?

The initial setup is easy but the deployment can take some time, approximately six hours.

What about the implementation team?

We did…

What is our primary use case?

We use the solution for data storage virtualization.

What is most valuable?

The solution is easy to use.

What needs improvement?

In a future release, they can bring in the object storage capabilities to this solution. Currently, there is not any compatibility.

For how long have I used the solution?

I have been using this solution for a couple of years.

What do I think about the stability of the solution?

I have found the solution to be stable.

How are customer service and technical support?

Technical support could be better for this solution, the response time is too slow.

How was the initial setup?

The initial setup is easy but the deployment can take some time, approximately six hours.

What about the implementation team?

We did the implementation of the solution and we do not need many technicians for the implementation.

What's my experience with pricing, setup cost, and licensing?

I would like to use more advanced models of the solution but the price needs to be reduced. There are some extra costs for this solution including a license.

What other advice do I have?

I rate VMware vSAN a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Flag as inappropriate
ITCS user
Manager at a tech vendor with 10,001+ employees
Real User
Top 5Leaderboard
Lets you efficiently use hardware resources, but the UI needs work

What is our primary use case?

The vSAN is similar to other VMware products that are quite popular in Thailand. Everyone uses virtualization to more efficiently utilize hardware resources. That's the main point of vSAN and VMware.

What needs improvement?

The UI falls short compared to other solutions. It needs some development to make it more user-friendly. 

For how long have I used the solution?

I've been using vSAN for six years. 

How was the initial setup?

vSAN isn't easy to install, because it's separate from VMware. You have to install vSAN and monitoring separately. Configuration is not straightforward. You have to define the policy first and then allocate through the virtual machine.

What about the implementation team?

We used the VMware professional team to…

What is our primary use case?

The vSAN is similar to other VMware products that are quite popular in Thailand. Everyone uses virtualization to more efficiently utilize hardware resources. That's the main point of vSAN and VMware.

What needs improvement?

The UI falls short compared to other solutions. It needs some development to make it more user-friendly. 

For how long have I used the solution?

I've been using vSAN for six years. 

How was the initial setup?

vSAN isn't easy to install, because it's separate from VMware. You have to install vSAN and monitoring separately. Configuration is not straightforward. You have to define the policy first and then allocate through the virtual machine.

What about the implementation team?

We used the VMware professional team to install, and it took them around two days. After it was deployed, we used one engineer to maintain the system.

What's my experience with pricing, setup cost, and licensing?

The license for vSAN is a yearly subscription. 

What other advice do I have?

I would rate vSAN seven out 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Flag as inappropriate
Product Categories
Hyper-Converged (HCI)
Buyer's Guide
Download our free VMware vSAN Report and get advice and tips from experienced pros sharing their opinions.