VMware Workspace ONE Customer Service and Technical Support

GolbalMobi508
Global Mobility Leader at a aerospace/defense firm with 10,001+ employees
Technical support is really awesome. They follow up, they have it 24/7, they handle things in multiple regions. It's not like just one person will be there and they're not responsive. They are responsive, they ensure that they give the right priority to their customers. If it's a critical item, which means it's a showstopper, they do help us immediately and ensure that there is proper follow-up among the team members. It's not like they leave you hanging there. There are very good documented records in terms of what actions have been taken, and what the next engineer is going to come in and do. View full review »
AmiraYoussef
Server Administrator Coordinator at Cairo American College
It's a newer solution and I use it at school so I always rely on their technical support. Sometimes they are great, but sometimes they are not. View full review »
SpeSale0987
User at a tech services company with 1,001-5,000 employees
We used tech support but they have room for improvement. View full review »
Learn what your peers think about VMware Workspace ONE. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,062 professionals have used our research since 2012.
ReviewerKT155
IT Consultant/Program Manager at Thanachart Bank
Tech support is helpful and has quick turn-around for us. View full review »
Learn what your peers think about VMware Workspace ONE. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,062 professionals have used our research since 2012.