VNC Connect Room for Improvement

LM
Sr Project Manager at a tech services company with 11-50 employees

We occasionally have issues with the graphic software of the interface. It's a bit of a challenge.

They have a version that allows us to stand up a remote connection if we have not previously set the machine up to do that. This is an area where the VNC Connect doesn't support establishing a connection where we haven't set up software drivers on the machine beforehand.

In regards to scalability and finding a person's connection point on the dashboard, it can be an issue, but there are some tools to deal with that, we just haven't had to use them.

They have a new feature where they allow the Audio connection to use the microphone and the speaker on the laptop to talk to the end-user, which would save on having to have a phone call set up at the same time, but we haven't been able to get that working quite yet. There seem to be some issues with getting that implemented. It will require an update.

View full review »
Buyer's Guide
Remote Access
March 2024
Find out what your peers are saying about RealVNC, OpenText, Citrix and others in Remote Access. Updated: March 2024.
765,386 professionals have used our research since 2012.