VNC Connect Room for Improvement

Larry Mackey
Sr Project Manager at a tech services company with 11-50 employees
We occasionally have issues with the graphic software of the interface. It's a bit of a challenge. They have a version that allows us to stand up a remote connection if we have not previously set the machine up to do that. This is an area where the VNC Connect doesn't support establishing a connection where we haven't set up software drivers on the machine beforehand. In regards to scalability and finding a person's connection point on the dashboard, it can be an issue, but there are some tools to deal with that, we just haven't had to use them. They have a new feature where they allow the Audio connection to use the microphone and the speaker on the laptop to talk to the end-user, which would save on having to have a phone call set up at the same time, but we haven't been able to get that working quite yet. There seem to be some issues with getting that implemented. It will require an update. View full review »
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