What is most valuable?
Feature-wise, the price was right for what we were looking for. They're our internet service provider as well, so it was an easy decision to have both our primary ISP and…
more»How has it helped my organization?
With our legacy system, we were limited to 35 extensions. Recently we've moved up to about the mid-40s in terms of number of phones now. So it gives us the flexibility to…
more»What needs improvement?
I use the voicemail transcription feature but I'm not sure about the security of the voicemail system, as you can only use numbers for a password, and your direct-dial…
more»What's my experience with pricing, setup cost, and licensing?
We didn't feel like buying phones. RCN, as part of the deal, leased us phones at a reasonable price and each line was extremely reasonable as well. All in all, for about…
more»Which solution did I use previously and why did I switch?
We had XO Communications and it was a legacy phone system. The costs were going up and RCN came in at a very competitive price, especially for the bandwidth they were…
more»What other advice do I have?
My advice would be to start the deployment very early on a Monday morning. We did it on a Friday. On a Friday you have to deal with the possibility that the people who…
more»Which other solutions did I evaluate?
We looked at Vonage and 8x8.
