vRealize Log Insight Customer Service and Technical Support

KayodeOdeyinka
IT Consultant at a tech services company with 11-50 employees
One of our customers had an issue with VMware and with their licensing. In trying to apply it, we had some issues. There was a person who had access to the platform to apply the licensing before, was no longer there, so we couldn't access it. We contacted technical support and they were great. Every time we opened a case, we had support. The support system is great and instantaneous. They have a strong followup. We enjoyed our experience with the technical support system. View full review »
Reza Azimi
Infrastructure Engineer at a tech vendor with 201-500 employees
Technical support is okay. It's not really great, but it is okay. We have no issue with them. We only ever had to contact technical support once and it was resolved in the end. View full review »
reviewer944700
Infrastructure Expert at a tech services company with 501-1,000 employees
In general, I am satisfied with their technical support. I contacted technical support many times and everything was resolved. I don't have any bad feelings with technical support. I think it's very good, although it depends on who are you talking with. Some technical engineers have more experience than others, so it depends. View full review »
Find out what your peers are saying about VMware, Splunk, Elastic and others in Log Management. Updated: May 2020.
417,803 professionals have used our research since 2012.
reviewer1272342
Senior Specialist: IT Enterprise Systems at a comms service provider with 501-1,000 employees
We've been in contact with technical support in the past. They're quite good. We're satisfied with the level of service we've been provided. View full review »
AliAmini
IT Consultant at ArioRasaneh
Technical support is good, but because of the sanctions, we don't deal directly with the company; rather we get assistance through consultants. View full review »
AndreTaborda
Virtualization Engineer at a tech services company with 501-1,000 employees
I've never needed to contact technical support, so I don't have any experiences to draw from. View full review »
reviewer1227792
Service Delivery Manager at a tech services company with 10,001+ employees
Personally, I don't log calls with technical support. We do, however, have an interior team that can assist with troubleshooting. View full review »
reviewer1236720
Senior Consultant/Architect at a tech services company with 51-200 employees
I'm very satisfied with the technical support. View full review »
PascalSeince
IT Manager at a insurance company with 10,001+ employees
We have not contacted technical support specifically for this solution because we are still just testing. However, we have been using VMware for 15 years and the technical support has always been perfect. View full review »
Find out what your peers are saying about VMware, Splunk, Elastic and others in Log Management. Updated: May 2020.
417,803 professionals have used our research since 2012.