vRealize Network Insight Customer Service and Technical Support

Scott Mathewson
SDDC Practice Lead at a tech services company with 1,001-5,000 employees
We use our channel resources. Therefore, we have Channel Sales Engineers and Core SEs, then we also have NSX Channel SEs. If we run into problems, and things are not working right or we are getting a display that we're not familiar with, we typically use our resources. Thus, we don't typically call into the general VMware support. View full review »
Reviewer83902
Network Administrator at a financial services firm with 1,001-5,000 employees
I have used the technical support and technical support was awesome. They got done what I needed done, without any hassle. They called me up, said, "We got it fixed." It was great. View full review »
Ralph Stoker
Infrastructure architect at State of Ohio
Tech support has been great. We even get access to the BU when we have questions about the API. We're very satisfied with it. View full review »
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DavidPowell
Partner consultant at Kis
My experience with technical support has been very good. The amount of time it takes for them to get back to you truly depends on each incident. For me, it wasn't an emergency situation, so it took a couple of days. But if we do have a situation where something is down, then they get back to us immediately. In term of customer service, we are a VMware partner, so we get different customer service than other people do, but ours is very good. View full review »
Brett Frank
Sys Admin at Aurora public schools
The technical support has been great. We have vendor support as well as technical support with VMware. We really haven't run into too many challenges with this product at all so I can't say that I've even had to call tech support yet on it. It has been running pretty flawlessly. View full review »
Enterpri525c
Enterprise Solutions Architect at a healthcare company with 5,001-10,000 employees
Technical support is very responsive, knowledgeable, and they're quick to get things done. View full review »
Lemont Henderson
Systems Engineer at a insurance company with 501-1,000 employees
We haven't had to use tech support at all. View full review »
ZlatkoMitev
Cloud Architect at IBM
I have never actually had a chance to talk with the technical support about the product, but I assume they are brilliant. View full review »
Bo Crook
Staff SYS Admin at a manufacturing company with 1,001-5,000 employees
We actually had a technician on site. He was very quickly able to get with the other levels of technical support to get answers for us to any questions he was not able to answer. View full review »
Virtuali5103
Virtualization Manager at a healthcare company with 1,001-5,000 employees
We have not used tech support with vRNI so far. View full review »
Nilesh Raut
Senior Consultant at DynTek
Initially, we had to use a lot of technical support because nobody had much expertise. But eventually, we developed expertise. We had to call support to get things done. Now, if there are any complex issues, we get into support calls. View full review »
Principaf444
Principal Architect at a healthcare company with 5,001-10,000 employees
We haven't had to use technical support, and that is good. View full review »
Odd Tore Sorensen
Technical Coordinator with 201-500 employees
I have no personal experience working with technical support. View full review »
Avinash Chundu
System Engineer at Cabela's Incorporated
Tech support has been really good. They're really responsive. They'll get onto a WebEx whenever we need them, so it's really good. View full review »
NetworkA7885
Network Architect at a tech services company with 10,001+ employees
Technical support is very helpful. View full review »
Sean Bettencourt
Supervisor of Systems Engineering at a software R&D company with 501-1,000 employees
We have used tech support for vRNI for doing upgrades and for deployment considerations, and the experience was fantastic. View full review »
VirtualTf3d7
Virtualization at a university with 10,001+ employees
Technical support has been responsive. The response has always been immediate. Whether or not they've fixed it immediately is a different story. Most of the things I've come to them with have needed some investigation and took a week or so. View full review »
John Ritto
Infrastructure Architect at a financial services firm with 10,001+ employees
The team has used technical support, although I am not familiar with the outcomes. We've generally been happy with VMware support across the board, so I can't imagine the experience has been different for this product. View full review »
ManagerD2587
Manager, Data Center at a consultancy with 10,001+ employees
The network team has had to call technical support a couple times. The help they got was great. View full review »
Architec456e
Architect at a comms service provider with 10,001+ employees
Technical support has been pretty good. View full review »
Technica7099
Technical Manager at a pharma/biotech company with 5,001-10,000 employees
We had the VMware Professional Services team when we started with our NSX project. They helped us set this up and familiarized us with how to use it. They were helfpul. View full review »
SeniorITdd80
Senior IT Manager at a university with 5,001-10,000 employees
The technical support has been good so far. View full review »
Infrastr76ff
Infrastructure Admin at a financial services firm with 501-1,000 employees
We have not had to use technical support yet. View full review »
Find out what your peers are saying about VMware, SolarWinds, Zabbix and others in IT Infrastructure Monitoring. Updated: November 2019.
377,556 professionals have used our research since 2012.
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