VxRail Customer Service and Technical Support

Engineer0221
Engineer at a legal firm with 501-1,000 employees
I have used technical support several times. I have two tickets open right now. They are usually pretty responsive. They know how to grasp and gather information. They do a lot of back and forth emailing. Sometimes I have to request a Webex so I can see what's happening. They tend to go back and forth for days. View full review »
reviewer1308753
Data Center Team Lead at a comms service provider with 51-200 employees
I do not have any direct contact with technical support because I am not doing the product delivery. If the technicians have some issues, they have to make the contact. I have not heard anything bad or good about the support. That suggests it is good. View full review »
Jason Weber
Solutions Architect at a computer software company with 201-500 employees
The technical support is phenomenal. I'd give it five stars. They are very responsive and knowledgeable. We're satisfied with the level of service they provide. View full review »
Learn what your peers think about VxRail. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
431,790 professionals have used our research since 2012.
Managing56d7
Managing Director at a tech services company with 10,001+ employees
I have not used technical support. I've just been going to technical training as a partner. View full review »
UnitManae381
Unit Manager & Solutions Architect at a tech services company with 1,001-5,000 employees
The experience with Dell services and support has always been good as it is one of the best value adds when providing Dell solutions. View full review »
reviewer1029573
IT Technical Consultant at a tech vendor with 1,001-5,000 employees
We're quite satisfied with the level of technical support provided. They're great. They're knowledgeable and responsive. There's absolutely no issue. It's a single point of contact for support for any issue whether it is VMware or any kind of hardware issue. View full review »
Reinhard Weber
Senior System Engineer at a tech services company with 201-500 employees
How useful technical support really is in terms of solving the issue at hand depends on who you get. It's not only at Dell EMC. It's at Fujitsu, it's at HP, at Lenovo. It depends on which person you get on the other line of the phone. Sometimes it's great and there's no problem. Within a few minutes, the problem is solved. Sometimes you have to wait for the second or the third person that you get to be able to know what the problem is and be able to help you solve it. View full review »
DanRogers
Solutions Architect
The technical support is not so great. They had the VMware personnel trying to help us out. We had some issues on one of the rails, and it never got resolved. It is just one of those things on the to-do list. They were walking me through some of the diagnostic stuff, and it was clear that they had no idea. I ended up sending five different sets of logs to their FTP site, and there was no resolution. After I sent the last set of logs, which was right over Christmas break, they were like, "We can't keep this ticket open for two weeks while Dell EMC goes offline at the end of the year." This just something I haven't picked back up yet. Thankfully, it's not a production critical piece of equipment right now. However, I would love to figure out how to do a factory reset and start from scratch. This was from version 6.0, and I've got reservations with anything lower than version 6.5. View full review »
Chris-Stanley
IT Manager at Celtic Manor Resort
I would rate technical support as a 10 out of 10. View full review »
Principa0cc5
Principal at Austin Tovey Ltd
I haven't used the technical support. View full review »
Enterpri68a5
Enterprise Architect at Unisys
I have never used the technical support. View full review »
Eric Meiser
Senior Consultant at SoftEd Systems
In the beginning, we had to put in a lot of requests with their technical support. Now, we have fewer tickets. The support is okay. View full review »
LeadServ9aa9
Lead Service Engineer at a healthcare company with 10,001+ employees
We have used technical support for disk replacement. View full review »
SystemAdbf21
System Administrator at a hospitality company with 1,001-5,000 employees
We had one node that failed, and the technical support was very good about helping us. View full review »
Learn what your peers think about VxRail. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
431,790 professionals have used our research since 2012.