VxRail Customer Service and Technical Support

Engineer0221
Engineer at a legal firm with 501-1,000 employees
I have used technical support several times. I have two tickets open right now. They are usually pretty responsive. They know how to grasp and gather information. They do a lot of back and forth emailing. Sometimes I have to request a Webex so I can see what's happening. They tend to go back and forth for days. View full review »
Managing56d7
Managing Director at a tech services company with 10,001+ employees
I have not used technical support. I've just been going to technical training as a partner. View full review »
UnitManae381
Unit Manager & Solutions Architect at a tech services company with 1,001-5,000 employees
The experience with Dell services and support has always been good as it is one of the best value adds when providing Dell solutions. View full review »
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DanRogers
Solutions Architect
The technical support is not so great. They had the VMware personnel trying to help us out. We had some issues on one of the rails, and it never got resolved. It is just one of those things on the to-do list. They were walking me through some of the diagnostic stuff, and it was clear that they had no idea. I ended up sending five different sets of logs to their FTP site, and there was no resolution. After I sent the last set of logs, which was right over Christmas break, they were like, "We can't keep this ticket open for two weeks while Dell EMC goes offline at the end of the year." This just something I haven't picked back up yet. Thankfully, it's not a production critical piece of equipment right now. However, I would love to figure out how to do a factory reset and start from scratch. This was from version 6.0, and I've got reservations with anything lower than version 6.5. View full review »
Chris-Stanley
IT Manager at Celtic Manor Resort
I would rate technical support as a 10 out of 10. View full review »
Principa0cc5
Principal at Austin Tovey Ltd
I haven't used the technical support. View full review »
Enterpri68a5
Enterprise Architect at Unisys
I have never used the technical support. View full review »
Eric Meiser
Senior Consultant at SoftEd Systems
In the beginning, we had to put in a lot of requests with their technical support. Now, we have fewer tickets. The support is okay. View full review »
Ravindran Seeni
Head of IT at a financial services firm with 1,001-5,000 employees
The technical support is very helpful and answers questions whenever we have issues with the product. View full review »
LeadServ9aa9
Lead Service Engineer at a healthcare company with 10,001+ employees
We have used technical support for disk replacement. View full review »
SystemAdbf21
System Administrator at a hospitality company with 1,001-5,000 employees
We had one node that failed, and the technical support was very good about helping us. View full review »
Muhammad Adel
Infrastructure Senior Specialist at a financial services firm with 51-200 employees
They are always in touch with us doing whatever they can. View full review »
Frankie Youngblood
Systems / Security Administrator with 51-200 employees
Technical support has not been needed. View full review »
Find out what your peers are saying about Dell EMC, Nutanix, VMware and others in Hyper-Converged (HCI). Updated: November 2019.
377,029 professionals have used our research since 2012.
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